Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,145 reviews

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Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Strategically located near one of Indonesia's largest shopping malls, "Tunjungan Plaza".

  • Close to business district and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,145 reviews

TripAdvisor Rating  4.5/5  1,574 reviews

Beautiful hotel and staff.

Customer review rating 5.0/5

Justin B. Couples - Confirmed reviews ALL

Loved every minute and excellent pool

Dear Justin B., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

travel back in time

Customer review rating 4.0/5

Jtwk Business - Confirmed reviews ALL

a feel and taste of the old times

Dear Jolando Wee Khong T., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies and your comments are extremely valuable to us. It is unfortunate to know that we fell short on this occasion. I sincerely hope that we could restore your confidence in us again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Kahar Salamun, General Manager.

At city center

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Easy to go on foot

Dear Janto Barnas K., Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day, and enjoyed every aspect especially the strategic location at the heart of the city, and it is such a delight knowing that you have something to remember from this hotel. I have taken the liberty of sharing your kind words with the team, they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you. Very Best Regards, Kahar Salamun, General Manager.

Classic elegance

TripAdvisor rating 5.0/5

ByronQuartet Couples - TripAdvisor review

We stayed 2 nights at Majapahit when we flew into Surabaya at the start of a two-week trip in East Java. We were attracted by the historic aspects of the hotel (which did not disappoint) but were pleasantly surprised to realise that the location is excellent. The area around Jalan Tunjungan is bustling with cafes & restaurants and at night it is full of locals. (By contrast, we visited Chinatown at night & it is downright spooky; completely closed up and dark. Similarly, the ‘Arab’ area is busy around the market during the day but is not particularly attractive for walking around). The staff at Majapahit are absolutely delightful - always smiling and helpful. We enjoyed a little tour of the history of the hotel followed by high tea in the lobby. The pool is 25m so good for lap swimming. Our room (Classic with king bed) was enormous & had lovely timber furniture. It was very comfortable. Devices to deter mosquitoes were provided but we didn’t need to use them. Breakfast was very good including the freshly made coffee. If you want brand new modern hotel facilities then this hotel is not for you. But if you want classic elegance, lush gardens and genuinely friendly service, the Majapahit offers a great respite from busy Surabaya.

Dear Mr. Byron, Greetings from Hotel Majapahit Surabaya! It was a pleasure to have you as our guest at the Hotel Majapahit Surabaya during your recent visit, we do hope that your journey home was safe and enjoyable. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve our facilities and services that we provide to ensure that we are meeting, your expectations. Of course I am pleased to learn that you enjoyed your visit with us and found the overall experience to be good. I would like to thank you very much for your gracious comments will truly serve as an inspiration for all of us to continue to care for and delight our guests. I will definitely forward your compliments to all members of my team, in order to make their days and for further encouragement. I look forward to the opportunity of welcoming you back to the Hotel Majapahit Surabaya in the not too distant future. Yours sincerely, Kahar Salamun, General Manager

Great Hotel

Customer review rating 4.5/5

Sebastian G. Families - Confirmed reviews ALL

We have been in Surabaya for transit. The hotel was very nice, the service very good and we had a good time.

Dear Sebastian G., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

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Other web-users rate our hotel

  • 462 reviews 9.5/10 Location
  • 757 reviews 8/10 Room
  • 861 reviews 9.4/10 Service
  • 5 reviews 8.8/10 WiFi
  • 547 reviews 8.8/10 Vibe
  • 534 reviews 8.6/10 Amenities
  • 340 reviews 8.8/10 Breakfast
  • 339 reviews 8.7/10 Comfort

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