Hotel Majapahit Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,262 reviews

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Hotel Majapahit Surabaya - MGallery Collection - Image 1
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Hotel Majapahit Surabaya - MGallery Collection - Image 4
Jalan Tunjungan 65, Kec Genteng, 60275, 60275 SURABAYA, Indonesia

Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

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Hotel location

Hotel Majapahit Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Telephone
Fax +62 31 5454111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,262 reviews

TripAdvisor Rating  4.5/5  1,517 reviews

Certificate of excellence 2023

Enjoyable stay

Customer review rating 5.0/5

Chee H. P. Business - Confirmed reviews ALL

During the stay i feel like at home. I love this hotel very much. The front desk staff was very helpful and cheerful and always greet the guests once they passed by the front desk desk. I like to compliment Mr Choyo who give the excellent customer service. Thanks

Dear Chee H. P., Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day, and enjoyed every aspect and it is such a delight knowing that you have something to remember from this hotel especially the excellent service provided by our team. I have taken the liberty of sharing your kind words with the team, especially FO team and Mr. Cinko they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you. Very Best Regards, Kahar Salamun General Manager

Very nice hotel

TripAdvisor rating 5.0/5

Mariuggia TripAdvisor review

Really nice hotel in a lovely heritage building. We only stayed one night but we really enjoyed it, they gave us an amazing room upgrade for our gold Accor membership (without having to ask them). The room was comfortable and quiet. Breakfast was also good. Good central location opposite a big shopping center which was quite convenient.

Dear Mariuggia, It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya MGallery. We are delightful to know that you extremely happy when you stayed here. It is a great pleasure to hear that we have met your expectations in all aspects, and especially excellent services provided as a Accor member by our staff, we strive to provide our guest needs and makes sure they are safe and feel comfortable during their stay. We thank you for your recommendation, it really means a lot to us. I will definitely forward your compliments to all members of my team, in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon, hopefully in not too distant time. Very Best Regards, Kahar Salamun General Manager

Great front desk staff. The Sup Rawin was vwey good.

Customer review rating 4.5/5

Saiful B. Business - Confirmed reviews ALL

First night couldn't sleep maybe because of creepy thoughts. But second night was great! Hotel beautifully maintained.

Dear Saiful B., first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm. The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team, they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and love our signature dish, Rawon Soup. We do hope to welcoming you again in the near future. With very kind regards, Kahar Salamun, General Manager.

Well located, amazing design and food

Customer review rating 4.5/5

La Couples - Confirmed reviews ALL

Satisfied with everything except for there were house lizards at the hotel

Dear Muhd Syafi K., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. cleanliness of our public facility will be on management review for sure, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

Old and tired, which is a shame

Customer review rating 2.0/5

Jason J. Families - Confirmed reviews ALL

A beautiful old heritage building but desperately needs investment as the walls are cracking and the rooms are tired with the bathrooms especially needing re decorating and flush didn’t work etc and the bedroom carpets need a good clean and wallpaper is stained and peeling off. Staff were lovely . The gardens are beautiful but the building is old and falling apart and needed money spent on it ten years ago let alone now . The spa was horrible and half the equipment Broken and dirty . The pool was nice though . Good location . Don’t eat in the hotel itself but walk out of the doors and turn right for a selection of many local food sellers with lovely fresh food at a 10th of the price of the hotel and meet the local friendly people

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Other web-users rate our hotel

  • 467 reviews 9.4/10 Location
  • 787 reviews 7.9/10 Room
  • 896 reviews 9.2/10 Service
  • 5 reviews 8.3/10 WiFi
  • 553 reviews 8.9/10 Vibe
  • 553 reviews 8.4/10 Amenities
  • 362 reviews 9/10 Breakfast
  • 360 reviews 8.8/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.