Hotel Majapahit Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,252 reviews

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Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

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Hotel location

Hotel Majapahit Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,252 reviews

TripAdvisor Rating  4.5/5  1,503 reviews

Certificate of excellence 2023

Surabaya hotel

TripAdvisor rating 5.0/5

Sunshine00635215153 Solo travel - TripAdvisor review

i love staying in the cuz the stuff friendly and so impressed and my room so nice and id like to come back one one day if i had a chance hahahaha, the was so historical and i like themso much, but Surabaya was so hot hahaha i don't like the city but i like the hotel

Good location

Customer review rating 3.0/5

Tom Business - Confirmed reviews ALL

Hotel look vintage, the building still ok. But please upgrade your electric plug at your room sometimes hard to plug in my charger into your electric plug. And please provide insect repellent because when i stayed many mosquitoes at my room

Dear Tomas S., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kahar Salamun, General Manager.

Good s. a. c. b. better

Customer review rating 4.0/5

Good S. A. C. B. E. B. Business - Confirmed reviews ALL

It’s definitely a good hotel in the ideal location. Lots of greenery’s around.

Dear Malayalam V., We very much appreciate your comments regarding your s. at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies a. your comments are extremely valuable to us. It is unfortunate to know that we fell short on this occasion. I sincerely hope that we could restore your confidence in us again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, a. we hope your next visit will b. more pleasant than the previous one. Sincerely, Kahar Salamun, General Manager.

Hotel with a character.

Customer review rating 4.0/5

Sanjay V. Business - Confirmed reviews ALL

Good location and comfortable stay.

Dear Sanjay V., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies and your comments are extremely valuable to us. It is unfortunate to know that we fell short on this occasion. I sincerely hope that we could restore your confidence in us again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Kahar Salamun. General Manager.

Excellent hotel in all areas!

Customer review rating 5.0/5

Julie C. Couples - Confirmed reviews ALL

The hotel is well situated and very comfortable indeed. The staff were friendly and helpful and the restaurant had a good choice - including wine at a reasonable price. The icing on the cake for us was the superb, very large pool which we really enjoyed after a full day of tourism. We totally recommend this hotel.

Dear Julie Evelyn C., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

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Other web-users rate our hotel

  • 457 reviews 9.4/10 Location
  • 786 reviews 7.9/10 Room
  • 905 reviews 9.2/10 Service
  • 5 reviews 8.3/10 WiFi
  • 554 reviews 8.5/10 Amenities
  • 551 reviews 8.9/10 Vibe
  • 362 reviews 8.8/10 Comfort
  • 357 reviews 9.1/10 Breakfast

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