Hotel Majapahit Surabaya - MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 743 reviews

Hotel extras

  • Labeled ALLSAFE

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

ALLSAFE approved hotel

Hotel location

Hotel Majapahit Surabaya - MGallery

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  743 reviews

TripAdvisor Rating  4.5/5  1,274 reviews

Absolutely amazing hotel

TripAdvisor rating 5.0/5

Julian S TripAdvisor review

An absolutely amazing hotel! A place of rest and relaxation in a very busy and noisy city. The staff was extremely friendly, helpful ans cheerful. The hotel itself and our room were very clean and luxurious. The furniture and decorations look to be original and very well maintained, which gives the hotel an amazing atmosphere, like you went back in time. Great and extensive breakfast too! Would absolutely come back here if I ever visit Surabaya again.

Dear JuliansL, Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team, they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you. Very Best Regards, Kahar Salamun General Manager.

Excellent Birthday Stay incl Cooking Class

TripAdvisor rating 5.0/5

don_tonic Families - TripAdvisor review

We stayed as a family for four nights and this hotel is one of our favorites ever. What a historic feel! Beautiful gardens and very attentive staff all around. Top notch restaurant, as well. Also we had a private cooking class with Chef Pramu in the East Garden. The team set up a small kitchen for us to cook a two course meal. It was truly memorable. Thanks to the team and Chef Pramu!

Dear Don and Family, Greetings from Hotel Majapahit Surabaya! It was a pleasure to have you as our guest at the Hotel Majapahit Surabaya during your recent visit, we do hope that your journey home was safe and enjoyable. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve our facilities and services that we provide to ensure that we are exceeding your expectations. Of course I am pleased to learn that you had a memorable stay with us and found the overall experience to be good. I will share your comments with our team, especially Chef Pramu and his team I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I look forward to the opportunity of welcoming you back to the Hotel Majapahit Surabaya in the not too distant future. Yours sincerely, Kahar Salamun General Manager.

Comfortable oasis in Surabaya

TripAdvisor rating 5.0/5

Melanie6250 Couples - TripAdvisor review

We had the most wonderful stay at Majapahit Hotel. Our room was spacious and clean with a very comfortable bed and a balcony for sitting outside. The pool area was quiet and peaceful and I had the opportunity to experience the spa which was wonderful. The sense of history and beautiful gardens added to the experience as did the sense of pride of the staff we interacted with. Breakfast was included and a feast which filled us up for a day of wandering. All in all, great value and experience! We cannot recommend Majapahit more highly and hope to stay there again when in Indonesia.

Dear Ms. Melanie, Greetings from Hotel Majapahit Surabaya! It was a pleasure to have you as our guest at the Hotel Majapahit Surabaya during your recent visit, we do hope that your journey home was safe and enjoyable. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve our facilities and services that we provide to ensure that we are meeting, if not exceeding, your expectations. Of course I am pleased to learn that you enjoyed your visit with us and found the overall experience to be good. I would like to thank you very much for your gracious comments will truly serve as an inspiration for all of us to continue to care for and delight our guests. We really appreciate your constructive feedback and we will rectify it to improve our service and product in the future. I look forward to the opportunity of welcoming you back to the Hotel Majapahit Surabaya in the not too distant future. Yours sincerely, Kahar Salamun General Manager

Amazing

TripAdvisor rating 5.0/5

maikneh Business - TripAdvisor review

You can tell it's a great place if they are serious about their breakfast, the food is great. The staff are very helpful and friendly. Nice and luxurious accommodations with surreal time travel experience. I enjoyed my stay here. Two thumbs up. Definitely will be back!

Dear Maikneh, On behalf of Hotel Majapahit Surabaya MGallery, allow me to say thank you for visiting us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. We sincerely hope to be able to welcome you back in the nearest future. With Regards, Kahar Salamun General Manager.

Quiet but convenient location

Customer review rating 4.0/5

Helen A. D. -. A. Couples - Confirmed reviews ALL

Our second stay at the Majapahit. Loved the peacefulness yet convenience to shopping etc. The most comfortable beds we had all trip.

Dear Helen B., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kahar Salamun General Manager

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Other web-users rate our hotel

  • 187 reviews 9.3/10 Location
  • 409 reviews 8.2/10 Room
  • 453 reviews 9/10 Service
  • 286 reviews 8.2/10 Amenities
  • 264 reviews 8.7/10 Vibe
  • 201 reviews 8.8/10 Comfort
  • 171 reviews 8.9/10 Breakfast
  • 144 reviews 7.2/10 Cleanliness

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