Hotel Majapahit Surabaya - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 977 reviews

ALLSAFE approved hotel

Information message

Hotel Majapahit Surabaya - MGallery
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+ 27 Services

Hotel extras

  • Labeled ALLSAFE

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Hotel location

Hotel Majapahit Surabaya - MGallery

Jalan Tunjungan 65
Kec Genteng
60275
60275 surabaya
indonesia

Fax: (+62)31/5454111

Check-in from 14h00

Check out up to 12h00

  • BUNGURASIH STATION:  BUNGURASIH

  • By plane

    JUANDA INTL AIRPORT At 21.5km / 13.36 miles - Shuttle paying

  • By train

    PASAR TURI At 2.4km / 1.49 miles

GPS:-7.259726, 112.740077

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 435

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Hotel Majapahit Surabaya - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

977 reviews

TripAdvisor Rating 4.5/5

1,168 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent Hotel

Customer review rating 4.5/5

Adithya Business - 27/11/2021 Confirmed reviews ALL

This is the first I came to Majapahit Hotel. The reason why i came here because of history of this hotel.. When I got my room, I suddenly suprised about interior of my room, it’s looked from colonial age but it’s comfortable.. The Food were nice but it little bit salty for me.. Overall my experience at majapahit hotel is marvelous.. I will definitely come back to majapahit when I am going to surabaya

Dear Adithya R., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially Angela, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun General Manager

Beautiful hotel, Terrible noise

Customer review rating 1.5/5

Gohara Friends - 24/11/2021 Confirmed reviews ALL

My friends and I arrived on Saturday afternoon. There was a wedding going on. We explored the proper, very beautiful. Then for a friends birthday, we went to the Maj for dinner and some drinks. Enjoyed some live music. Went to bed. Then at 6am, the noise started. I don't know what it was - it wasn't in English. It was a loud man on a speaker. And music playing. For over TWO HOURS! It just wouldn't stop! I lay in bed getting angrier and angrier! There was no ignoring that noise! Why was that allowed to happen! There are other guests at the hotel who were not happy to be woken up that way! I am still livid that that is how I spent my Sunday morning. Tossing and turning in bed as the voice and music continued out of a loud speaker. It was unacceptable from a 5-star hotel!

Good to be back, great service as always

Customer review rating 5.0/5

Ren Families - 16/11/2021 Confirmed reviews ALL

Ms. Marinda, the Reservation Manager, responded nicely to my emails and accommodated my requests. I was given a room near the elevator which was perfect as I had an elderly staying with me. It's been more than two years since my last visit and she welcomed me with "its good to have you back". My stay was great: the bed was so comfortable (what brand is the mattress?), the room was clean, and all staff were helpful. I'm happy to find the hotel well maintained and as gorgeous as before. My only suggestion is to update the power outlets or have adapters attached as they don't fit most Indonesian plugs. Thank you for great service and I will be back.

good stay

Customer review rating 4.0/5

Satya B. U. Couples - 14/11/2021 Confirmed reviews ALL

First time stay at historical hotel

Superb hotel

Customer review rating 5.0/5

Olvia R. Couples - 10/11/2021 Confirmed reviews ALL

We really enjoyed staying at the Majapahit - again. So well preserved and maintained, we feel part of history. The staff of the hotel were very welcoming and the food excellent.

Good stay

Customer review rating 4.5/5

Erik J. Couples - 04/11/2021 Confirmed reviews ALL

I liked the old style. Also well maintained. Very friendly and good service

A comfortable and relaxing experience

Customer review rating 5.0/5

Pete G. Couples - 29/10/2021 Confirmed reviews ALL

We stayed at the Hotel as it has character, history and presents as very well maintained. We were not disappointed, the hotel was indeed very well maintained and the staff were friendly and very attentive. Additionally we found the hotel to be well located for access to much of the city and shopping if needed, but we also found the holiday was achieved simply relaxing in the hotel and by the pool or in the bar/restaurant. Recommended.

Good location and Good Sleep

Customer review rating 5.0/5

Kian B. Business - 28/10/2021 Confirmed reviews ALL

Very good location in the city, just 50m from Tunjungan Plaza and PCR test centre “BUMAME”

Good Stay

Customer review rating 5.0/5

Andini Families - 04/10/2021 Confirmed reviews ALL

It's very amazing, i can feel the spirit of the battle among "arek-arek Suroboyo" at 1945, and also, the crew was very kind, the food taste was amazing too.. hopely i can visit there again..

Good location, heritage hotel since 1910 is means more than 110 years, but all the building is well maintenance, so nice to stay here

Customer review rating 5.0/5

Lulu Business - 01/10/2021 Confirmed reviews ALL

Good location, heritage hotel since 1910 is means more than 110 years, but all the building is well maintenance, so nice to stay here

Good location, good stay, friendly staff, heritage hotel

Customer review rating 4.5/5

Carissa Families - 28/09/2021 Confirmed reviews ALL

Good location, good stay, friendly staff, heritage hotel with delicious meal.

Well located and Good Environment

Customer review rating 5.0/5

Kian B. Business - 24/09/2021 Confirmed reviews ALL

The location is very good and near to Tunjungan Plaza so it's easy to find food and traansportation. A comforatble and green environment in the middle of the city, comfortable for resting. A historical hotel.

good to be back

TripAdvisor rating 4.0/5

mikesub 31/08/2021 TripAdvisor review

i booked and stay for celebrate my friend birthday. the room quite good, clean and nice. i like the hotel ambience very historical old building. and the room also. all the things in the room very historical. from shower, basinet. room size quite big. their service excellent. they know what to do and what guest want.

Dear Mr. Mike, Thank you very much for taking the time to write us a nice review about Hotel Majapahit Surabaya. We are excited to read that you enjoyed the classic colonial architecture rich in history, and personalized services provided by our Talents. We are happy to hear that you have an excellent time with us, exploring the heritage trail of this hotel. once again, we wish your colleague the happiest birthday ever and thank you for helping other travelers convinced to stay with us and we do hope to serve you whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager

Great Stay at The Majapahit

TripAdvisor rating 5.0/5

jamestomlin Business - 13/01/2020 TripAdvisor review

Third time staying at this hotel, great staff and great service. Always nice to stay at this hotel as a platinum Accor member. Love the breakfast options and the Maj bar. Will be back short;y for my next stay when in Surabaya.

Dear Valuable Guest first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm however we plan to refurbish few areas in the very near future. The Hotel featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building. We do hope to welcoming you again in the near future, with very kind regards Ratih

Awesome

TripAdvisor rating 5.0/5

Younitha Family - 06/01/2020 TripAdvisor review

The oldfashioned hotel and also you can feel the historical ambience. Oldfashioned furniture in the big room. Helpfull staff and you can learn the history from the picture. Clean bathroom and room. Overall is good.

Dear Ms. Younitha, On behalf of The Hotel Majapahit Surabaya would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Hotel Majapahit Surabaya’s services and facilities offer a superior guest experience. The building is located in the heart of Surabaya and built in 1910, with unique combination architecture and interior of Classic colonial style with manicured garden. It feels great to know that you enjoyed our hotel, the facilities, and the genuine service that we offer. We hope to have the chance to welcome you back soon, Very Best Regards, Desi

Great value, great service, great vibe

TripAdvisor rating 4.0/5

V5636DAtimw Business - 09/10/2019 TripAdvisor review

Travelling on business I enjoyed a great one night stay. Upgraded to a beautiful room with outside seating overlooking gorgeous gardens. Fantastic evening drinks in a safe pub environment with live band and friendly atmospehere. Superb breakfast al fresco. Late check out to facilitate onward travel. Well done all.

Dear Valuable Guest, thank you very much for your positive feedback and we hope you will consider our Property as your Home in Surabaya. Looking forward to welcoming you back With very kind regards Ratih

Museum Hotel

TripAdvisor rating 4.0/5

Nancy H Business - 28/09/2019 TripAdvisor review

This is the third time staying in the Majapahit and won't be my last. The location is superior, just a short walk to one of the biggest shopping centres I've been in where you can easily spend a day. Every space is a masterpiece of its own. The lobby lounge is superb for business greetings. Staff are ever helpful to please. Breakfast is scrumptious with many choices. Rooms are so spacious.

Dear Valuable Guest, thank you very much for your positive feedback and we hope you will consider our Property as your Home in Surabaya. Indeed we would like to highlight and allocate an are of the Hotel as small Museum, somehow we are now collecting information and historical collections of the Property. We Look forward to welcoming you back With very kind regards Ratih

Beautiful and tranquil hotel but marred by poor housekeeping

TripAdvisor rating 4.0/5

Yvette O Couples - 14/09/2019 TripAdvisor review

The grounds were immaculately maintained. Located near the newest and largest mall Tunjungan Plaza. However, the housekeeping needs to be improved many notches up. The carpet in the room had stains and visibly dirty at all the sides and corners. The toilet bowl was not cleaned thoroughly inside and outside. The reception staff was surprised and said they would report this to the housekeeping department.

Dear Valuable Guest, first of all thank you for taking the time to review us and for your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm however we plan to refurbish few areas in the very near future. Will address Housekeeping issue to our Team as you have mentioned and we apologize for any inconvenience. We do hope to welcoming you again in the near future, with very kind regards Ratih

Beautiful Historic Hotel with Modern Comforts

TripAdvisor rating 5.0/5

2019smith2019 Family - 22/07/2019 TripAdvisor review

This is a heritage hotel that has been unobtrusively upgraded to modern five star comfort level. It is walking distance to a big shopping mall. We (couple with two teenage children) stayed here in two rooms for two nights and found the rooms huge and comfortable. The breakfast buffet was lavish. Only issues were we were woken by the early call to prayer from the mosque, and we had a few mosquitoes in the room. These are pretty much standard complaints for Indonesian hotels, and the rooms opening onto the central garden of the hotel (which is part of the charm of the place) obviously makes mosquito entry to the rooms more likely. The hotel provides both insect spray and body insect repellent if you want to use these. We would stay here again in a heartbeat.

Dear Valuable Guest, thank you so much for taking the time to review us and for the positive feedback. Indeed our Property is a unique and Legendary Hotel. We are very happy you have enjoyed the stay with Your family and however we have no kids centre we still have a nice pool and on demand can also arrange some activities for them. Have addressed to our HK Team the mosquitoes issue as well. From the Hotel Facade probably customers cannot imagine how beautiful is the Property with its luxurious garden and architecture.. Again thank you for staying with us and looking forward to welcoming you back, with kind regards Ratih

GREAT HOTEL INSIDE A MALL

TripAdvisor rating 5.0/5

614syedi Business - 25/06/2019 TripAdvisor review

The moment you enter the lobby, you will get that feeling of nostalgia, as the hotel was built in 1910, Very colonial, large rooms great amenities, the place is a must go. There is a huge courtyard in the middle, and the hotel is just a stone throw away from the huge Tunjangan Plaza Mall,

Dear 614syedi, Your feedback is truly valued and I would like to thank you for sharing your experience with us. I am so happy to hear that you had a great experience and we are definitely looking forward to your upcoming stay with us. Sincerely yours, Benny W.

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