Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,065 reviews

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Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Strategically located near one of Indonesia's largest shopping malls, "Tunjungan Plaza".

  • Close to business district and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,065 reviews

TripAdvisor Rating  4.7/5  1,666 reviews

Certificate of excellence 2025

Amazing experience, the best of the best

TripAdvisor rating 5.0/5

Maddy S TripAdvisor review

I'm not even sure where to begin, describing my experience at the Majapahit Hotel. My father was born in Surabaya, and as soon as I told the staff at reception they went out of their way to help me retrace some of his steps. All service was excellent - with special praise for Rani. It's hard to believe she is still a trainee. She found old news paper articles and helped me find my way around the city and even took my picture all over the grounds of the hotel, something she somehow also is exceptionally good at. The lady who makes cappuccino in the morning at Indigo restaurant is in a league of her own. Service at the pool was amazing. The heritage suite I slept in was incredible - everyone should at least sleep like a king once in their lives! Thank you so much to all the staff at Majapahit for making this an absolutely unforgettable experience. I will return for sure!

one-day stay in Majapahit

TripAdvisor rating 5.0/5

LIU Z TripAdvisor review

the view is wonderful!!!Everyone in this hotel is friendly.the hotel is like a gallery!the historical atmosphere makes me very relaxed.

TripAdvisor rating 5.0/5

Holly I TripAdvisor review

Amazing in every way. Staff, hotel, pool and food all gorgeous. Built in 1910 bit with all the comforts. Wonderful all the way

Dear [Guest Name, if available, otherwise "Valued Guest"], Thank you for your absolutely fantastic review! We're so incredibly happy to hear that your stay with us was "Amazing in every way." It's wonderful to know that you found our staff, hotel, pool, and food all gorgeous. We take immense pride in blending our rich history, dating back to 1910, with all the modern comforts our guests expect. Your "Wonderful all the way" comment truly made our day! We hope to have the pleasure of welcoming you back to Hotel Majapahit for another amazing experience very soon. Warm regards, Kahar Salamun General Manager.

Customer review rating 4.0/5

Ralf S. Business - Confirmed reviews ALL

Love the vintage hotel - it is an oasis in busy Surabaya. Very friendly and effective service THANK YOU. The breakfast was extensive and I did not miss anything. The only smal issue is the shower as well as the water temperature. however I believe that the piping is as old as the hotel and to keep entire room true to its history some original details have not been changed (like the shower head...). But this was a small issue and I was very hahhy with my stay. Shall come back soon.

Dear Ralf S., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are truly delighted to hear so many wonderful aspects of your experience, from finding our vintage hotel to be an "oasis in busy Surabaya" to praising our friendly service and extensive breakfast. Your kind words are a great source of encouragement for our team. We do, however, note your overall average score, and we sincerely regret that the issue with the shower and water temperature impacted your complete satisfaction. While we strive to maintain the unique historical charm of our hotel, we understand that modern comforts are also essential for a truly exceptional stay. Please be assured that we are actively looking into solutions to upgrade our plumbing and shower facilities while preserving the authentic character that you appreciated. Your feedback is invaluable in guiding these improvements. We are truly sorry that this "small issue" ultimately affected your overall rating, despite the many positives you highlighted. We genuinely hope to have the opportunity to welcome you back soon and provide you with an experience that not only meets but exceeds your expectations in every aspect. Warm regards, Kahar Salamun. General Manager.

Customer review rating 5.0/5

Nuke S. S. Families - Confirmed reviews ALL

Staff yg sangat ramah, full service dgn baik n cepat.. kamar yg sangat nyaman untuk family.. lokasi yg sangat menyenangkan explore dgn anak2 di sepanjang jln Tunjungan..

Yang Terhormat Sdr. Nuke S. S., Terima kasih banyak atas ulasan Anda yang luar biasa! Kami sangat senang mendengar bahwa Anda "full senyum" selama menginap di Hotel Majapahit. Sungguh membanggakan bagi kami mengetahui bahwa staf kami sangat ramah dan memberikan pelayanan yang baik dan cepat kepada Anda. Kami juga senang sekali kamar kami terasa sangat nyaman untuk keluarga Anda, dan lokasi kami di Jalan Tunjungan yang legendaris menjadi nilai tambah untuk menjelajah bersama anak-anak. Komentar positif seperti ini menjadi motivasi besar bagi seluruh tim kami untuk terus memberikan pengalaman terbaik bagi setiap tamu. Kami berharap dapat segera menyambut Anda kembali di Hotel Majapahit untuk menciptakan kenangan indah lainnya! Hormat kami, Kahar Salamun, General Manager.

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Other web-users rate our hotel

  • 446 reviews 9.4/10 Location
  • 713 reviews 8.1/10 Room
  • 777 reviews 9.4/10 Service
  • 533 reviews 8.7/10 Vibe
  • 503 reviews 8.5/10 Amenities
  • 325 reviews 8.7/10 Comfort
  • 300 reviews 8.6/10 Breakfast
  • 181 reviews 6.1/10 Cleanliness

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