Dear Mr A. B. H., Thank you for choosing Hotel Majapahit Surabaya - MGallery Collection for your family stay with 2 rooms, and thank you for your honest and constructive feedback. Please accept our sincerest apologies that your sleep was disrupted due to mosquito bites and for the housekeeping lapse you experienced with the toilet B. not being emptied. This is absolutely not our standard and is far below the basic, comfortable rest you needed after a day of exploring Surabaya. We completely understand your frustration.Your feedback is invaluable. We have shared your comments with our Housekeeping and Pest Control Management for immediate corrective action, including strengthening our mosquito prevention measures around our heritage garden and conducting refresher training on our room servicing standards. Thank you for your kind suggestion that with these improvements you would recommend us to anyone. It would be our privilege to welcome you and your family back and restore your confidence in us. Warmest regards, Kahar Salamun General Manager Hotel Majapahit Surabaya - MGallery Collection

Dear Ms Deira T., Thank you for your kind review. We are delighted to hear that you enjoyed the very good vibe of our historic hotel and found us a quiet and homy place to stay. Our location near the legendary Jalan Tunjungan pedestrian street is indeed perfect for experiencing the vibrant heart of Surabaya while enjoying tranquility within our grounds. We hope to have the pleasure of welcoming you back to your historic home at Hotel Majapahit Surabaya - MGallery Collection very soon. Warmest regards, Kahar Salamun General Manager Hotel Majapahit Surabaya - MGallery Collection

Dear Valued Guest, Thank you so much for your wonderful review! We loved reading it!We are thrilled that you loved your stay and found great value with even better service. We are also delighted that you enjoyed the good variety of food in our restaurant.Thank you for choosing Hotel Majapahit Surabaya - MGallery Collection. We look forward to welcoming you back to your historic home on Jalan Tunjungan very soon. Warmest regards, Kahar Salamun General Manager Hotel Majapahit Surabaya - MGallery Collection

Dear Mr Peter C. H. C., Thank you for your wonderful review of Hotel Majapahit Surabaya - MGallery Collection. We are so pleased to hear that you enjoyed our colonial charm, great location on Jalan Tunjungan, and that you found our service outstanding and our team very friendly. It is also great to know that you found navigation around the hotel easy and our information detailed. Thank you also for your valuable suggestions. We appreciate you pointing out the need for tissue boxes in our dining area — a thoughtful detail we have shared with our Food & Beverage team for immediate follow-up. Regarding the WiFi connection speed, please accept our apologies for any inconvenience. We have shared your feedback with our IT team to ensure our connectivity meets the expectations of our guests. We are grateful for feedback like yours, which helps us improve while preserving the wonderful heritage experience. We hope to have the pleasure of welcoming you back soon for another wonderful stay. With sincere thanks, Kahar Salamun General Manager Hotel Majapahit Surabaya - MGallery Collection

Dear Mrs/Ms Michelle G., On behalf of our entire team at Hotel Majapahit Surabaya - MGallery Collection, thank you very much for taking the time to share your delightful review. Describing your experience as "old world luxury" captures the exact essence of what we have preserved and celebrated here since 1910. In the midst of a vibrant city, our garden courtyards and classic architecture are meant to offer an effortless sanctuary where time slows down. Knowing that you found your stay so welcoming, comfortable, and seamless to navigate brings immense satisfaction to all of us. We especially pleased that our afternoon tea and handcrafted cocktails added a special touch of relaxation to your visit. The pool area, nestled quietly beneath our heritage trees, is indeed one of our favorite spots to unwind—consider that an open invitation to carve out a few extra leisurely hours by the water during your next stay! Thank you for choosing to spend your time with us. It was our privilege to host you, and we eagerly look forward to welcoming you back for another restful retreat. With warmest regards, Kahar Salamun General Manager

Dear Mrs/Ms Eveline S., Thank you very much for your review and for choosing to stay at Hotel Majapahit Surabaya - MGallery Collection. We are truly honored that you appreciated the character of our hotel and the glimpse into the past that we strive to preserve. We sincerely apologize for the maintenance issues you noted, particularly the grouting in the shower and toilet. We understand this affects your comfort, and we have immediately reported this to our engineering and housekeeping teams for urgent attention. We are also conducting a wider check across our heritage rooms to ensure they meet the standards our guests deserve. We are also very sorry to hear about your experience with the strawberry and lychee drink and the strawberry smoothie. This is not the quality we stand for. We have informed our F&B team to inspect all frozen fruit stock immediately and to review our beverage preparation process. Please accept our apologies for this very unfortunate experience. Thank you for your understanding regarding the age and climate of the building. We are committed to maintaining the cleanliness and charm of Hotel Majapahit Surabaya - MGallery Collection while continuously improving. We would be grateful for the opportunity to welcome you back and provide you with the flawless experience you deserve. Regards, Kahar Salamun General Manager.

Dear O.-san, Thank you for your kind review. We are delighted to hear that you found your stay at our property to be one of the most pleasant during your trip, and that our staff made you feel welcome. As you mentioned, we strive to maintain this historical property in its best condition. Hospitality is always at the heart of Hotel Majapahit Surabaya - MGallery Collection, and we will be sure to share your kind review with our team. We look forward to welcoming you back for another comfortable and memorable experience at Hotel Majapahit Surabaya - MGallery Collection. Warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya - MGallery Collection.

Dear Mrs. Susan S. , On behalf of the entire team at Hotel Majapahit Surabaya - MGallery Collection, I would like to extend our sincerest gratitude for your wonderful review. We are truly delighted and deeply touched to hear that you had such a positive experience with us. It brings us great joy to know that you found our staff to be very good, your room and facilities to be great, and that the overall atmosphere of the hotel felt lovely, welcoming, and homely. Creating an environment where our guests feel comfortable, cared for, and at home is at the very heart of our hospitality. To hear that we have achieved that for you is the greatest reward for our team, who work so hard every day to uphold the legacy and warmth of this historic hotel. Hotel Majapahit Surabaya - MGallery Collection is more than just a place to stay - it is a piece of history, and we are committed to ensuring that every guest who walks through our doors feels the charm, elegance, and genuine Indonesian hospitality that we are known for. Thank you again for your kind words and for choosing to stay with us. We sincerely look forward to the opportunity to welcome you back and create more beautiful memories for you in the future. With warmest regards, Kahar Salamun General Manager

Dear Mrs Henny G. L. , On behalf of the entire team at Hotel Majapahit Surabaya - MGallery Collection, I would like to express our deepest gratitude for your beautiful review. We are truly delighted and honored to hear that you found our hotel beautiful, our service excellent, and our breakfast delicious. Comments like yours inspire our team to continue upholding the legacy of hospitality that Hotel Majapahit Surabaya - MGallery Collection has been known for since 1910. As a heritage hotel, we take great pride in preserving the charm, elegance, and history of this landmark while ensuring our guests receive the warm and attentive service that makes them feel at home. It makes us especially happy to know that we succeeded in creating that experience for you. Thank you so much for saying that you will stay with us again on your next visit to Surabaya. We are already looking forward to welcoming you back and to having the pleasure of serving you once more at Hotel Majapahit Surabaya - MGallery Collection. With warmest appreciation, Kahar Salamun General Manager

Dear Ms. Sophie J. , Thank you for your review and for choosing to stay at Hotel Majapahit Surabaya - MGallery Collection. We are grateful that you generally enjoyed your experience with us. However, we are truly sorry to hear that the room condition did not meet your expectations, and that you found it shabby, dated, and with some stained areas. This is not the standard we aim for. As a historic heritage hotel since 1910, we are committed to preserving the unique character and charm of the building. At the same time, we understand the importance of modern comfort and impeccable cleanliness. Your feedback regarding cleanliness and maintenance has been taken very seriously. We have immediately shared this with our housekeeping and engineering teams for a thorough inspection and to address the stained and shabby areas you mentioned. We also understand your point about the 5-star rating. While we are part of MGallery Collection, our greatest pride is in offering historic charm combined with heartfelt service. We are currently in the midst of ongoing refurbishment plans to refresh our rooms and public areas. Thank you again for your honest feedback. It helps us improve. We sincerely hope to welcome you back in the future to experience the improvements we are making at Hotel Majapahit Surabaya - MGallery Collection. Regards, Kahar Salamun General Manager.