Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 974 reviews

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Description

Hotel extras

  • Iconic heritage hotel blending Dutch colonial charm with timeless elegance

  • Prime location in Surabaya city centre, steps from Tunjungan Plaza shopping mall

  • Close to business district, City Hall and major convention venues

  • Spacious gardens ideal for outdoor events and tranquil relaxation

  • Art Deco–inspired restaurants celebrating Surabaya’s culinary heritage

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  974 reviews

TripAdvisor Rating  4.7/5  1,755 reviews

Certificate of excellence 2025

Always Coming Back to Hotel Majapahit

TripAdvisor rating 5.0/5

Eka M TripAdvisor review

Every time we visit Surabaya, we always stay at Hotel Majapahit. We love the rooms, the beautiful art deco building, and especially the warm hospitality. The staff are always friendly and attentive, and the location is fantastic—right in the heart of the lively city center.

Customer review rating 5.0/5

Nicolas G. D. Families - Confirmed reviews ALL

Historical hotel, very quiet place with amazing gardens, rooms are very comfortable. Lovely staff. This hotel is like a second home for me.

Customer review rating 5.0/5

Jaini M. Families - Confirmed reviews ALL

Always comfortable and unique.

Dear Jaini M., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Customer review rating 4.0/5

Johan A. G. Couples - Confirmed reviews ALL

The Majapahit Surabaya continues to be a blanket of comfort, hospitality and the heritage feel is always around. The staff is heartfelt friendly, hospitable, wants to go the extra mile, they become your trusted friends during the stay. The rooms are beautiful, well equipped and pleasant to stay at. The gardens, the structure, it is well kept and you instantly feel at home.

Dear Johan A. G., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun - GM

A magic hôtel in the heart of Surabaya

TripAdvisor rating 5.0/5

Bruno K TripAdvisor review

Dear Management we would express our full satisfaction during our stay in december 2025. Everything was perfect and exactly as we expected. We especially thank the staff at the INDIGO restaurant. Our special thanks go to Ana, Anissa, and Galuh. A big thank you also to Mr. Agus for his kindness and helpfulness. We would also like to thank Mr. Diego Ardita Wanday for his excellent service at the MAJAPAHIT reception. Our warmest regards go directly to the General Manager, Mr. KAHAR SALAMUN. Warm regards from FRANCE. Mr and Mrs. KRUPP

Dear Mr. and Mrs. Krupp, Bonjour! It is a true honor to receive such a warm message from you all the way from France. I am deeply touched by your kind words and your full satisfaction regarding your stay in December 2025. Knowing that everything was "perfect" and met your expectations is the greatest reward my team and I could ask for. I have personally shared your gratitude with the Indigo Restaurant team—specifically Ana, Anissa, and Galuh. They were delighted to be remembered so fondly. I also made sure to commend Mr. Agus and Mr. Diego Ardita Wandayana at the reception for their professionalism and helpfulness. Recognition like yours is what motivates our staff to continue delivering world-class service. On a personal note, thank you for your kind regards directed to me. It was a privilege to have you as our guests at Hotel Majapahit Surabaya. We take great pride in being a "magic" destination in the heart of this city, and we are thrilled that you felt that magic during your time with us. We hope that your journey back to France was safe, and we eagerly await the day we can welcome you back to your "home" in Surabaya. With my warmest regards, Kahar Salamun General Manager Hotel Majapahit Surabaya

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Other web-users rate our hotel

  • 386 reviews 9.5/10 Location
  • 615 reviews 8.2/10 Room
  • 737 reviews 9.5/10 Service
  • 8 reviews 9.5/10 WiFi
  • 476 reviews 8.7/10 Vibe
  • 438 reviews 8.6/10 Amenities
  • 283 reviews 8.4/10 Food
  • 282 reviews 8.6/10 Comfort

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