Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,145 reviews

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Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Strategically located near one of Indonesia's largest shopping malls, "Tunjungan Plaza".

  • Close to business district and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,145 reviews

TripAdvisor Rating  4.5/5  1,575 reviews

service very excelent

Customer review rating 5.0/5

Meliana Families - Confirmed reviews ALL

good

Exceptional experience. Highly Recommend staying here.

TripAdvisor rating 5.0/5

gregandvibeke TripAdvisor review

The whole experience from the warm and friendly checking was exceptional. We stayed 4 nights and were reluctant to leave as we enjoyed our stay so much. Every part was faultless from lounging by the pool to the beautiful breakfast, afternoon high tea and dining at the hotel. The olde worldy feeling of the building was only made better by the incredibly attentive and friendly staff. We are long time and loyal Accor members having stayed 85 nights in accor hotels during 2024. The Majapahit Surabaya is our favourite Indonesian hotel. I highly recommend this hotel.

Dear Gregandvibeke, On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun, General Manager.

Very nice hotel, albeit with some maintenance issues

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Very nice historic hotel in good location, good service staff, good breakfast. It is a bit of an oasis of tranquility in the middle of the city. Only issue is that some things need more maintenance. The toilet seat cover broke into 2 while my son was seated doing his business, giving him a small wound!

Dear Kai Hoe T., I would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Hotel Majapahit Surabaya. Thank you for taking the time out to inform us of the difficulties you have encountered during your recent stay with us. Please accept my sincere apologies for the unacceptable service provided to you in our hotel. We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times. We sincerely hope this experience does not impair your trust in Hotel Majapahit Surabaya. We are looking forward to welcoming you again soon. Sincerely, Kahar Salamun, General Manager

Nice room

Customer review rating 4.5/5

Bahri Couples - Confirmed reviews ALL

We were sceptic at first because last stay our room was very far back. Kind enough to give free upgrade this time.

Dear Bahri N., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is in desperate need of remodeling

Dear Elizabeth J., Thank you for taking the time to tell us about your experience at the Majapahit Hotel Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, addressing breakfast box request, at this moment we only provide American breakfast, and our team has explain this matter to you upon check in as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kahar Salamun, General Manager.

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Other web-users rate our hotel

  • 460 reviews 9.5/10 Location
  • 755 reviews 8.1/10 Room
  • 861 reviews 9.4/10 Service
  • 5 reviews 8.8/10 WiFi
  • 551 reviews 8.7/10 Vibe
  • 531 reviews 8.5/10 Amenities
  • 341 reviews 8.7/10 Comfort
  • 339 reviews 8.8/10 Breakfast

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