Dear Ms Alia K. , Warmest greeting from Hotel Majapahit Surabaya MGallery Collection, Thank you for taking the time to share your review. We are delighted to hear that you enjoyed our location, facilities, service, and team, and that you had a comfortable stay with us. We truly appreciate your constructive feedback regarding room updates and bathroom renovations. Preserving our charm while updating our spaces is important to us, and your notes have been shared with our management team for future planning. Once we very appreciate for your insight and bringing this to our attention. We warmly look forward to welcoming you back soon and ensuring your next stay is even more comfortable and enjoyable Warm regards, Kahar Salamun General Manager

Dear Mr. A. Aklif, Thank you for staying with us for 3 nights at Hotel Majapahit Surabaya - MGallery Collection, and for taking the time to share your feedback. We appreciate your honesty. We understand that there is always room for us to improve, and your comment is a valuable reminder for us to do better. We would be truly grateful if you could share even a few of the areas you felt could be enhanced. Your insights will help us directly, and we are committed to learning from every guest experience to make Hotel Majapahit Surabaya MGallery even better. We value that you chose to stay with us, and we sincerely hope to have the opportunity to welcome you back and provide you with an experience that exceeds your expectations next time. With warm regards, Kahar Salamun General Manager

Dear Mr. Mark A., We were truly delighted to read your review. Thank you for choosing Hotel Majapahit Surabaya - MGallery Collection. We are so pleased to hear that Ms. Bella provided you with a warm and seamless check-in experience. We will be sharing your kind words with her, and we know she will be very touched. We are also glad that your room exceeded expectations and that our team was able to respond promptly to every request during your stay. It was our great pleasure to arrange the birthday cake for your sister. We are honored to have been part of her celebration and to help make it memorable. Thank you again for your wonderful comments. We look forward to welcoming you back to Hotel Majapahit Surabaya MGallery for many more special moments. With warmest regards, Kahar Salamun General Manager Hotel Majapahit Surabaya - MGallery Collection

Dear Arthur H. A., Thank you from the bottom of our hearts for sharing such a poetic and moving review of your time with us. We are deeply touched to learn that Hotel Majapahit provided the peaceful sanctuary you were searching for. There is something truly special about our heritage property, from its colonial architecture to the quiet rustle of the garden foliage, and knowing that it became a space for you to gently reconnect with yourself is the highest compliment we could ever receive. It is wonderful to hear that your Heritage Suite and the thoughtful details within it made your first solo travel experience so comfortable and magical. Thank you for letting us be part of such a meaningful chapter of your journey. We would be absolutely honored to welcome you back for the opening of many more stories whenever you need another peaceful retreat. Warmest regards, Kahar Salamun General Manager.

Dear Alandonisy A., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Irfansyah H., Thank you for sharing your thoughts with us. We deeply appreciate your appreciation of the unique heritage and soul of our hotel, originally crafted by the Sarkies brothers. Please rest assured that preserving the historic character, timeless architecture, and authentic charm of Hotel Majapahit is at the very heart of our vision for the upcoming 2027 renovations. Our goal is strictly to thoughtfully update and maintain our facilities to ensure modern comfort, while fiercely protecting the rich history and soul that makes our property so special. Thank you once again for your care and passion for our heritage. We look forward to welcoming you back to experience the carefully preserved magic of Hotel Majapahit in the future! Warm regards, Kahar Salamun General Manager.

Dear Christina H. N., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun General Manager.

Dear Corlett N., Thank you for sharing your feedback with us following your stay. While we are delighted to hear that you enjoyed a very comfortable room, appreciated the upgrade, and found our packed breakfast helpful for your early departure, we are truly sorry that other aspects of your experience fell short. We are especially concerned to read about the severe lack of sun loungers around the pool area. Offering gym mats as an alternative is certainly not the standard of luxury and comfort we aim to provide, and we sincerely apologize for this unacceptable situation. We are actively reviewing our poolside setup and capacity to ensure this is addressed promptly. We appreciate your candid insights as they help us improve, and we hope you might consider giving us another opportunity in the future to provide you with a flawless experience. Warm regards, Kahar Salamun General Manager.

Dear Arry T., Thank you so much for sharing such a glowing review of your stay with us! We are absolutely thrilled to hear that, despite any local stories you may have heard, you enjoyed the best nights of sleep at Majapahit Hotel Surabaya. Knowing that our service was impeccable, our rooms clean and beautiful, the bed comfortable, and our breakfast enjoyable means the world to our team—especially since these are the core elements that truly matter when choosing a hotel. Additionally, we are delighted that you appreciated our prime location, with exciting cafes and major attractions in Surabaya just a short walk away from our doors. It was an absolute pleasure hosting you, and we eagerly look forward to welcoming you back to our historic sanctuary for another wonderful stay! Sincerely, Kahar Salamun General Manager.

Dear Monica M. F. C., Thank you so much for your wonderful review! We are absolutely thrilled to hear that you were greeted warmly upon arrival by our team and ushered smoothly to your room. It is also fantastic to know that you found your room very clean, we especially love your friend's delightful comment about the bath mat being so white and clean that it felt a shame to use it! We are glad you enjoyed our amenities, though we sincerely apologize for your disappointment regarding the sauna being under maintenance during your visit. We are working diligently to have all facilities fully operational for our guests. All in all, knowing that your stay was a wonderful experience means the world to us. It was an absolute pleasure hosting you, and we eagerly look forward to welcoming you back to our historic sanctuary soon! Warm regards, Kahar Salamun General Manager.

Dear Hood H. L., Thank you for taking the time to share such a detailed and thoughtful review of your 4 day, 3 night stay with us! We are delighted to hear that you had an overall pleasant experience and that our staff members were helpful and attentive throughout your visit. At the same time, we appreciate your constructive feedback regarding our dining service times. We are sorry that your dinner and afternoon tea orders took a bit longer than expected, and we will share this with our culinary and F&B teams to ensure a more prompt service moving forward. We also note the issue with your room door lock on the third day. While we are glad our team quickly rectified the situation and followed up with an inspection the next day, we apologize for any inconvenience this temporary glitch caused during your stay. Furthermore, we truly value your suggestions regarding our luxury amenities, toiletries, and minibar offerings. Upgrading our shampoo and body products, as well as providing complimentary canned drinks and local Indonesian snacks like krupuk, are fantastic ideas. We want every detail to reflect our rich culture and heritage, and your insights will certainly help us look into ways we can enhance our guest experience. Thank you again for your encouraging words and support. It was a pleasure hosting you, and we look forward to welcoming you back for an even better and more seamless stay in the future! Warm regards, Kahar Salamun General Manager.

Dear Immanuel S., Thank you for taking the time to share your review with us. We are delighted to know that you enjoyed a comfortable experience at our hotel. While you did not leave an extended written comment, your positive rating is greatly appreciated by our entire team and serves as a wonderful encouragement. Should you have any specific feedback or suggestions on how we can elevate your experience to an even higher level during your next visit, please feel free to reach out to us directly. It was an absolute pleasure hosting you and your family, and we look forward to welcoming you back to our historic sanctuary soon. Sincerely, Kahar Salamun General Manager.

Dear Frank A., Thank you so much for taking the time to share such a detailed and delightful review! We are thrilled to hear that you enjoyed the layout of your room, our dining and bar options, and the service provided by our team. It’s also wonderful to know that our convenient location near the shopping precinct added extra value to your stay. It was a true pleasure hosting you, and we look forward to welcoming you back for another fantastic experience in the future. Sincerely, Kahar Salamun General Manager.

Dear Wai T. L. L., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Joseph C., Thank you for taking the time to share such a comprehensive and detailed review of your recent stay with us. We deeply appreciate both your praise and your candid, constructive feedback. We are delighted that you enjoyed the rich heritage and colonial architecture of our property, as well as our beautifully landscaped grounds. It is wonderful to hear that our front desk team could proactively assist with your Mount Bromo sunrise plans by organizing a packed meal, and that you found both our extensive breakfast selection and your dinner with us to be highly enjoyable. However, we are truly sorry that the rest of your experience fell noticeably short of the 5-star luxury standards we strive to deliver. Please accept our sincere apologies for the slow service you experienced in our restaurant and the delay with your beverage order. We also hear your concerns regarding the English proficiency of some of our staff. As an international MGallery property, effective communication is essential, and we are actively working with our team on further language and hospitality training to ensure a much more refined and proactive service culture, from our restaurant staff to our doormen. Regarding your Heritage Suite, while the railroad style layout is indeed a preserved historical feature, we completely understand your frustration regarding the lack of acoustic and visual separation. Furthermore, we sincerely apologize for the musty odor in your room. Your suggestion of utilizing a dehumidifier or air purifier is an excellent, definitive solution, and we have shared this directly with our management team to replace our current methods. We are also deeply concerned by your observations regarding the bathroom's condition. The damaged tub glazing, tarnished brass, and worn grout are entirely unacceptable, and our engineering department has been notified to address these maintenance shortcomings immediately. Additionally, your specific feedback regarding the quality of our towels, the style of our slippers, and the highly unusual and incorrect orientation of the duvet cover has been raised directly with our Executive Housekeeper. We are reviewing our bed-making protocols to ensure this specific oversight is never repeated. We genuinely value your sharp eye for detail, as it highlights exactly where our property needs immediate attention and investment. While we are deeply saddened to hear that you do not plan to return, we are grateful that you were able to experience the historical essence of the Majapahit. Should your travels ever bring you back to Surabaya, we would welcome the opportunity to host you again and demonstrate a significantly improved and true luxury experience. Warm regards, Kahar Salamun General Manager.

Dear David S., Thank you so much for your wonderful and concise feedback! Hearing that you found the rooms lovely and everything to be just right means the world to our entire team. We always strive to create a seamless and delightful experience from the moment you step through our doors. It was an absolute pleasure hosting you, and we eagerly look forward to welcoming you back to our historical sanctuary for another lovely stay soon! Warm regards, Kahar Salamun General Manager.

Dear Nick D., Welcome back! it's an absolute delight to hear that after several years away, your return visit was not only everything you remembered, but even better than before. Knowing that you found your room exceptionally comfortable, enjoyed our excellent culinary offerings, and felt so well taken care of by our wonderful staff means the world to us. Being in such an ideal location in the heart of the city makes it all the more special to serve as your home away from home in Surabaya. Thank you for your loyalty over the years, we already looking forward to counting down to your next visit, whenever your travels bring you back to our historic sanctuary! Sincerely, Kahar Salamun General Manager.

Dear Kerry P., Please accept our sincerest apologies for the dampness, lack of natural light, and musty odor you experienced in your room. This falls far short of the comfortable and refreshing environment we want every guest to enjoy. We completely understand how uncomfortable this must have been, and we have shared your feedback directly with our housekeeping and engineering teams to inspect the room, improve ventilation, and address any humidity issues. We would love the opportunity to make this right and ensure a much more pleasant stay should you choose to return. Please feel free to reach out to our management team directly. Sincerely, Kahar Salamun General Manager.