Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 982 reviews

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Description

Hotel extras

  • Iconic heritage hotel blending Dutch colonial charm with timeless elegance

  • Prime location in Surabaya city centre, steps from Tunjungan Plaza shopping mall

  • Close to business district, City Hall and major convention venues

  • Spacious gardens ideal for outdoor events and tranquil relaxation

  • Art Deco–inspired restaurants celebrating Surabaya’s culinary heritage

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  982 reviews

TripAdvisor Rating  4.7/5  1,759 reviews

Certificate of excellence 2025

Lovely hotel to stay for historic lovers!

TripAdvisor rating 5.0/5

Sulastrie_Saparie81 TripAdvisor review

Unique experience for me as a historic lovers..every corner of this building, tells a story. Very friendly staff, beautiful spacious clean room, location very near to the mall & street dine too. Definitely will come back to stay in this hotel again if I visit Surabaya in future.

Dear Sulastri S, Thank you for your wonderful review! It is always a pleasure to host a fellow "history lover" who appreciates the heritage we work so hard to preserve. I am thrilled that you felt the stories within our walls. We truly believe that Hotel Majapahit is more than just a place to stay—it is a living museum, and I’m glad you enjoyed exploring every corner of the property. It is also great to hear that our team made you feel welcome and that you enjoyed the convenience of our location near the vibrant dining scene and malls of Surabaya. We are already looking forward to your next visit! There is always another story to discover here, and we would be honored to share it with you again in the future. With my warmest regards Kahar Salamun - GM

An oasis of calm and beauty

TripAdvisor rating 5.0/5

Robyn H TripAdvisor review

We arrived somewhat harried after traveling for over 24 hours and walked into an oasis of calm and elegance. The staff made us feel so welcome with special thanks to Anna who helped us so much with ongoing travel arrangements. Breakfast was delicious with lots of choices. Our only regret is that we only booked one night, would have loved to stay longer surrounded by beautiful gardens, stunning architecture and smiling gracious staff.

Dear Valued Guest, Thank you for choosing Hotel Majapahit Surabaya as your sanctuary after such a long journey. I am so pleased to hear that our gardens and architecture provided the "oasis of calm" you needed after 24 hours of travel. I am especially proud to hear that Anna was able to assist you with your ongoing travel arrangements. We know how stressful navigating travel can be, and her goal is always to ensure our guests can simply relax and let us handle the details. I will make sure she receives a special thank you for her efforts! It is wonderful that you enjoyed the breakfast spread, though we certainly share your regret that your stay was only for one night! There is always more history to discover and more peaceful corners of our gardens to enjoy. On your next trip, we would love to have you stay a bit longer so you can fully immerse yourself in the Majapahit experience. Safe travels on the rest of your journey! With my warmest regards, Kahar Salamun - GM

Most beautiful stay in Indonesia

TripAdvisor rating 5.0/5

Rowie K TripAdvisor review

It was so special to visit the hotel especially because my great grand father used to work in the hotel and I still got some old pictures of it. It was really recognisable and the people are the sweetest. Agus was happy to tell me a lot about the hotel and the history about the flag. Would love to come back one day to show it to my family.

Dear Rawiek, Thank you for sharing such a touching story. It was a profound honor for us to welcome you, knowing that your great-grandfather was once a part of the team that built the legacy of this hotel. To know that you have old photographs of the property and found it still recognizable today is truly moving, We see ourselves as guardians of this history, but it is the personal stories of families like yours that truly keep the spirit of Hotel Majapahit alive. I am so glad that Agus was able to share our heritage with you, especially the significant story of the flag, which is a cornerstone of our identity. Please know that you and your family are always welcome here. We would be absolutely delighted to see those old pictures if you ever wish to share them with us. We eagerly await the day you return with your family to walk the same halls your great-grandfather once did. Until then, we wish you the very best. With my warmest regards, Kahar Salamun - GM

Customer review rating 4.5/5

Michael J. G. Couples - Confirmed reviews ALL

A wonderful experience with a historic important building. Staff go above in making our stay the best it can be.

Customer review rating 5.0/5

Riza S. Families - Confirmed reviews ALL

It was great to be back to the best hotel in Surabaya. My family and I stayed for 2 weeks and had a great time. The staff and their hospitality are highly commendable. Breakfast was an excellent affair. The gardens were immaculate, giving a relaxing atmosphere even though the hotel is located in the centre of the city. The room was spacious and nicely designed. Very happy with the overall experience.

Dear Pak Riza S., It was truly a pleasure to welcome you and your family back to your "home" here at Hotel Majapahit Surabaya. Seeing familiar faces return to our halls is the greatest compliment we can receive, and we are honored that you chose to spend another two weeks with us. I am delighted to hear that your 14-day stay was a great experience from start to finish. I will be sure to share your commendable feedback with our entire team—they take special pride in looking after our long-staying guests and ensuring that every breakfast and every interaction feels personal and warm. I’m also glad that our gardens provided that peaceful, relaxing escape you’ve come to expect from us, right here in the bustling heart of Surabaya. We work hard to maintain that "oasis" feel just for guests like you who appreciate the quiet charm of our estate. We are hoping this June we can celebrate another birthday with your family Thank you for your continued loyalty and for being part of the Majapahit story. We are already looking forward to your next visit! With my warmest regards, Kahar Salamun General Manager.

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Other web-users rate our hotel

  • 386 reviews 9.5/10 Location
  • 615 reviews 8.2/10 Room
  • 737 reviews 9.5/10 Service
  • 8 reviews 9.5/10 WiFi
  • 476 reviews 8.7/10 Vibe
  • 438 reviews 8.6/10 Amenities
  • 283 reviews 8.4/10 Food
  • 282 reviews 8.6/10 Comfort

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