Hotel Majapahit Surabaya - MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 687 reviews

Hotel extras

  • Labeled ALLSAFE

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

ALLSAFE approved hotel

Hotel location

Hotel Majapahit Surabaya - MGallery

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  687 reviews

TripAdvisor Rating  4.5/5  1,263 reviews

Present From The Past

TripAdvisor rating 5.0/5

malibu1212Heidi Couples - TripAdvisor review

Sadly today is our last at the Hotel Majapahit, Surabaya....at least for a short while. What a wonderful experience beginning with the most welcoming staff and Management to our beautifully appointed suit overflowing with antiques and old-world charm! This hotel is so stepped in history the first few days (in between relaxing by the pool, shopping and visiting some great restaurants nearby) were spent exploring the significance of the roll the Hotel Majapahit played in the independence of Indonesia. As "foodies" and keen "shoppers", Surabaya has plenty of options and certainly great value for money all within a short distance of the hotel. We loved our time at the Hotel Majapahit and extend our warmest thanks to all staff including Executive Chef, Pramu and especially General Manager, Kahar Salamun. See you soon, Mal and Heidi Ryan

Dear Mal and Heidi, Greetings from Hotel Majapahit Surabaya! It was a pleasure to have you as our guest at the Hotel Majapahit Surabaya during your recent visit, we do hope that your journey home was safe and enjoyable. Thank you for taking time to share your memorable moment with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve our facilities and services that we provide to ensure that we are meeting, if not exceeding, your expectations. Of course I am pleased to learn that you enjoyed your visit with us and found the overall experience to be good. I will share your comments with our team, especially to Chef Pramu, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to thank you very much for your gracious comments will truly serve as an inspiration for all of us to continue to care for and delight our guests. I look forward to the opportunity of welcoming you back to the Hotel Majapahit Surabaya in the not too distant future. Yours sincerely, Kahar Salamun General Manager.

Nice location in tunjungan surabaya

Customer review rating 5.0/5

Frederico F. Families - Confirmed reviews ALL

Nice hotel in tunjungan surabaya, hotel old building but clean and nice. Near tunjungan shopping mall, walk about 100 meters to shopping mall. Hotel big, room nice and big. Nice swimming pool and gym. Nice staff and friendly. Good breakfast.

Dear Frederico f., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, especially Bu Melly from FB, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun. General Manager.

Well located and Heritage

Customer review rating 4.5/5

Titin Friends - Confirmed reviews ALL

Well located, a lot of cafe and restaurant around the hotel. Friendly staff, but a bit low maintenance than before the pandemic.

Dear Titin Sari D., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun. General Manager.

Business stay but service was not that good

Customer review rating 3.5/5

Loc N. Business - Confirmed reviews ALL

Very slow check in process and the MICE venue as hot as stove

Dear Loc Minh N., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kahar Salamun General Manager.

HOTEL MAJAPAHIT TUNJUNGAN SURABAYA

TripAdvisor rating 5.0/5

veeyaaqw Families - TripAdvisor review

despite the bad rumors around this hotel, you guys should believe me that this is one of the best hotel i visited so far. the ambience is absolutely amazing! it feels like castle & museum at the same time. breakfast buffet super nice, i mostly shocked by the way they have noodle sections (indomie) and sambal sections!! ive never seen any hotel buffet like that. also the chef, the waiter, the receptionist, everything about the service is 100% nice. the area looks empty i think bcs most of people scared bcs of the rumour that for me isnt true at all. me and my family doing fine here. shout out to the executive chef, mas pramu wibawanto and the chef mas eko. bangunan bersejerah, lets preserve it! anyway im fully indonesian!

Dear Veeyaaqw, It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya MGallery. We are delightful to know that you extremely happy when you stayed here. It is a great pleasure to hear that we have met your expectations in all aspects, excellent services provided by our staff, the hotel architecture, especially your compliment about our buffet breakfast, we try to provide our guest needs and makes them feel like home. We thank you for your recommendation, it really means a lot to us. I will definitely forward your compliments to all members of my team, especially our team, Chef Pramu and Cook Eko in order to take their days and for further encouragement, but the most important thing is to welcome you back here with us soon, hopefully in not too distant time. Very Best Regards, Kahar Salamun General Manager

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Other web-users rate our hotel

  • 176 reviews 9.1/10 Location
  • 379 reviews 7.9/10 Room
  • 422 reviews 9/10 Service
  • 268 reviews 8.3/10 Amenities
  • 249 reviews 8.6/10 Vibe
  • 187 reviews 8.7/10 Comfort
  • 160 reviews 8.9/10 Breakfast
  • 133 reviews 6.7/10 Cleanliness

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