Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,137 reviews

Majapahit Hotel Surabaya - MGallery Collection - Image 1
Majapahit Hotel Surabaya - MGallery Collection - Image 2
Majapahit Hotel Surabaya - MGallery Collection - Image 3
Majapahit Hotel Surabaya - MGallery Collection - Image 4

Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Strategically located near one of Indonesia's largest shopping malls, "Tunjungan Plaza".

  • Close to business district and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,137 reviews

TripAdvisor Rating  4.5/5  1,588 reviews

A wonderful experience

TripAdvisor rating 5.0/5

Ryan G TripAdvisor review

A beautiful hotel! Perfect getaway with the family and the staff here are so friendly and helpful! Be sure to ask about the hotel tour, very insightful and heartwarming! Overall a wonderful experience and a memorable holiday for my family.

Well located but the facilities are not good

Customer review rating 2.5/5

Yy Families - Confirmed reviews ALL

We stayed two nights at this hotel. The food is amazing and the design of this hotel is also nice. However, the facilities were really disappointed, the air-conditioner was making noise all the night although we asked the technical for assistance, we changed to another room, the air-conditioner was also the same issue. You can also see that many facilities are moldy and the towels are yellowish...

Dear yingying z., Thank you for taking the time to tell us about your experience at the Majapahit Hotel Surabaya - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kahar Salamun, General Manager.

Cool history

Customer review rating 4.0/5

William Couples - Confirmed reviews ALL

The hotel boasts beautiful historical architecture, with a charming old-world atmosphere and a pleasant ambiance. However, I was disappointed by the quality of the food, which did not meet expectations.

Dear William M., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies and your comments are extremely valuable to us. It is unfortunate to know that we fell short on this occasion with our food, I sincerely hope that we could restore your confidence in us again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Kahar Salamun, General Manager.

The most beautiful Hotel I have even seen!

TripAdvisor rating 5.0/5

Caroline v TripAdvisor review

The Majapahit Hotel is the most eloquent hotel we have ever seen! The Art Noveau details from the 1930's have been preserved in the most excellent way. As we came from Holland to visit Surabaya it was one of the high lights of our trip to Indonesia. Such a historical place with the most kind manager who showed us the beautiful gardens! Do go and visit the Hotel, stay there or have dinner in the restaurant!

Dear Caroline, On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Great service, heritage hotel, romantic dinner

TripAdvisor rating 5.0/5

Curious38152409738 TripAdvisor review

Really awesome! The staff at the restaurant was great 👍 especially Valda. She’s give us best signature dish from Surabaya, gado-gado and fried oxtail soup. It was really great! The peanut sauce as well. She's best! They also have Italian Pizza which I must try for next time. Thank you very much, Valda! All best 👍

Dear Guest, Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed your experience at our Indigo restaurant, I have taken the liberty of sharing your kind words with the team, especially Valda, they are thrilled to know about your experience. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you. Very Best Regards, Kahar Salamun General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 462 reviews 9.5/10 Location
  • 752 reviews 8/10 Room
  • 858 reviews 9.4/10 Service
  • 5 reviews 8.8/10 WiFi
  • 546 reviews 8.8/10 Vibe
  • 532 reviews 8.6/10 Amenities
  • 331 reviews 8.6/10 Comfort
  • 328 reviews 8.8/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Surabaya