Hotel Majapahit Surabaya - MGallery

Hotel Majapahit Surabaya - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 288 reviews

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Hotel extras

  • Labeled ALLSAFE

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

ALLSAFE approved hotel

Hotel location

Hotel Majapahit Surabaya - MGallery

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

  • BUNGURASIH STATION:  BUNGURASIH

  • By plane

    JUANDA INTL AIRPORT At 21km / 13 miles - Shuttle paying

  • By train

    PASAR TURI At 2km / 1 miles

GPS:-7.259726, 112.740077

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  288 reviews

TripAdvisor Rating  4.5/5  1,208 reviews

Certificate of excellence 2022

Well located, nice and clean room

Customer review rating 4.0/5

Nurhayati Families - Confirmed reviews ALL

We love everything about the room. It was spacious, clean, good smell and good view toonto north garden

Dear Nurhayati T., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun General Manager.

Breakfast ask to pay

Customer review rating 2.5/5

L. Business - Confirmed reviews ALL

One or two sets breakfast are same price during booking, but after check in, more than one breakfast ask pay additional,that is not good.

Dear Yongheng L., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kahar Salamun General Manager.

Location excellant

Customer review rating 3.5/5

Graham F. Solo - Confirmed reviews ALL

Sauna could be easily operasi The temperatur Will kill any virus Suggest doing some research on that

Old World Charm-Modern Comfort

Customer review rating 5.0/5

W. A. H. Friends - Confirmed reviews ALL

This hotel is full of distinctive features and oozes charm as a stay is filled quirky and unexpected surprises. From the welcoming and helpful attitude of the staff to the gorgeous interiors, delicious food, gardens and atmosphere everything is designed to provide a wonderful guest experience. Comfortable chairs are scattered throughout the lobbies and gardens and provide plenty of places for relaxing or sipping a delicous traditional beverage. The enormous pool is sparkling and inviting and the adjoining Spa encourages pampering. There is also a well appointed gym although we didn't use it. The hotel is conveniently located in the center of Surabaya not far from the train station. The staff can arrange transportation and/or call taxis and even if you don't speak Bahasa Indonesia they make sure that the driver understands where you wish to go since many of the staff have good to excellent English skills. We were welcomed with a traditional Javanese beverage and then had a delicious lunch in one of the gardens. The kitchen happily accomodated dietary restrictions and also suggested vegetarian options for one member of our group. We also had a yummy room service breakfast as well as gorging on the plentiful buffet another morning. If we'd eaten like that every day we definately would have needed to use the gym! This hotel should not be compared with 5 star hotels from other world cities. If you desire that you would be best served by staying at a generic world-wide hotel chain. However, it would be your loss since you would miss the unique charm and history that this hotel provides. It would be a shame if after traveling all the way to Surabaya, Indonesia your experience was as bland as if you had stayed at home. This hotel is loaded with history. It was the site of an incident which provided the impetous for Indonesian independence. It also has a connection to stars from Hollywood's past; Charlie Chaplin and Paulette Goddard as well as writer Joseph Conrad all stayed here. It is definitely worthwhile to take the heritage tour to learn the story of the hotel. After the hotel tour you are treated to tea/coffee and strudel, yum! During one of our strolls thorough the hotel we were approached and greeted by the GM who not only introduced himself but stopped for a short and pleasant chat. One evening there was a wedding reception in one of the gardens and we could peek at the beautiful bride and guests from a second floor balcony. Everyone glittered under the lights and it was reminicent of bygone times when the hotel was first in operation. We thoroughly enjoyed our experience at the Hotel Majapahit and will look forward to returning when/if time and scheduling allows.

Stunning heritage hotel

Customer review rating 4.5/5

Matthias J. Solo - Confirmed reviews ALL

I loved the hotel the minute I walked in. It is well maintained and the decor let me step back to the past. Exterior color work very well. I will definitely stay again. TV remote control had many broken buttons in room 006 but I didn’t bother calling anyone and just took rest. Bit odd is that the shower cubicle is leveled to the opposite site of the drain. I can recommend everyone to stay there especially when you like history.

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Other web-users rate our hotel

  • 91 reviews 9.1/10 Location
  • 203 reviews 7.8/10 Room
  • 205 reviews 8.6/10 Service
  • 159 reviews 8.3/10 Amenities
  • 140 reviews 8.2/10 Vibe
  • 96 reviews 7.8/10 Comfort
  • 95 reviews 8.2/10 Food
  • 81 reviews 7/10 Cleanliness

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