Hotel Majapahit Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,207 reviews

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Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

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Hotel location

Hotel Majapahit Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,207 reviews

TripAdvisor Rating  4.5/5  1,472 reviews

Certificate of excellence 2023

Average

Customer review rating 3.5/5

S. B. Business - Confirmed reviews ALL

Following experienced :- 1) planty mosquitoes in the room And 2) toilet flush not working intermittently

Dear B. S., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kahar Salamun, General Manager.

Wonderful Experience

Customer review rating 5.0/5

Jonathan Solo - Confirmed reviews ALL

My experience so far in this hotel was wonderful, the service was great, the ambience of the hotel was spectacular whereby the courtyard is kept neat and tidy. It's a pleasure to explore a heritage site like what this hotel offers.

Dear Jonathan R., on behalf of The Hotel Majapahit Surabaya would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Hotel Majapahit Surabaya’s services and facilities offer a superior guest experience. The building is located in the heart of Surabaya and built in 1910, with unique combination architecture and interior of Classic colonial style with manicured garden. It feels great to know that you enjoyed our hotel, the facilities, and the genuine service that we offer, I have taken the liberty to share your feedback in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon. Very Best Regards, Kahar Salamun General Manager

Excellent hotel

Customer review rating 5.0/5

Aj Couples - Confirmed reviews ALL

Enjoyable 2 days. Quiet room. Good facilities. Welcoming and efficient staff. Sad to leave.

Dear Andrew C., on behalf of The Hotel Majapahit Surabaya would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Hotel Majapahit Surabaya’s services and facilities offer a superior guest experience. The building is located in the heart of Surabaya and built in 1910, with unique combination architecture and interior of Classic colonial style with manicured garden. It feels great to know that you enjoyed our hotel, the facilities, and the genuine service that we offer, I have taken the liberty to share your feedback with my team, in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon. Very Best Regards, Kahar Salamun General Manager

Highly recommend!

TripAdvisor rating 5.0/5

Passenger62200860736 TripAdvisor review

The hotel is absolutely beautiful! Facilities are amazing. We were greeted by service staff with brightest smiles and amazing service. We were super exhausted after a trip to Mount Bromo and requested for a room as soon as possible as we were early and the check-in staff delivered. We were there to celebrate my child's birthday. All the staff we met upon check-in wished him and they also provided a birthday cake! Special kudos to Victory who served us with heart from the time we entered the hotel, till we left. He constantly played with my 4 year old and was very helpful with our luggage and to get to our room. Thank you, Victory for the amazing and memorable customer service! And thank you, Hotel Majapahit for a great stay.

Dear Valuable Guest, It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya. We are delightful to know that you extremely happy when you stayed here, and once again, happy belated birthday to little fellow! we wish you all the good things in your rendezvous. It is a great pleasure to hear that we have met your expectations in all aspects. We thank you for your recommendation, it really means a lot to us. I will definitely forward your compliments to all members of my team, especially to our intern Victor in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon, hopefully in not too distant time. Very Best Regards, Kahar Salamun General Manager

Just so so

Customer review rating 2.0/5

Xijiang Z. Solo - Confirmed reviews ALL

The room was not clean enough The booked car was used by others and was late 20 minutes for departing to airport

Dear Xijiang Z., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kahar Salamun, General Manager.

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Other web-users rate our hotel

  • 419 reviews 9.4/10 Location
  • 750 reviews 8.1/10 Room
  • 843 reviews 9.2/10 Service
  • 7 reviews 8.3/10 WiFi
  • 518 reviews 8.4/10 Amenities
  • 505 reviews 8.6/10 Vibe
  • 344 reviews 9/10 Breakfast
  • 340 reviews 8.8/10 Comfort

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