Hotel Majapahit Surabaya - MGallery

Hotel Majapahit Surabaya - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 476 reviews

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Hotel extras

  • Labeled ALLSAFE

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

ALLSAFE approved hotel

Hotel location

Hotel Majapahit Surabaya - MGallery

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  476 reviews

TripAdvisor Rating  4.5/5  1,243 reviews

Good staycation

Customer review rating 5.0/5

Hari N. Business - Confirmed reviews ALL

Great hotel with its facilities. It's a pity we only have time for 1 night stay and should go back to Jakarta. Next time we have chance to go for surabaya, will definately stay to this hotel again.

Dear Mr. Hari Setyo N., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun General Manager.

Beautiful hotel, conveniently located

Customer review rating 5.0/5

Mark Y. Business - Confirmed reviews ALL

Staying at the historic Hotel Majapahit Surabaya has long been on my bucket list, and this dream finally became a reality. The experience far exceeded my expectations. This century-old hotel has been beautifully restored and preserved. The room was large and comfortable, the food in the Indigo Restaurant was great, and the hotel itself is very centrally-located in the heart of Surabaya city, within just 400m from Tunjungan Mall. I would certainly recommend it to my colleagues who attend business trips in Surabaya.

Good stay

Customer review rating 5.0/5

Matt Solo - Confirmed reviews ALL

happy with attention to detail and service

Dear Allen A., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun General Manager.

Majapahit Surabaya

TripAdvisor rating 5.0/5

Explorer779892 Couples - TripAdvisor review

We arrived at hotel majapahit yesterday evening. After a wonderful sleep (in the amazing beds with amazing pillows) we had breakfast. We never saw a buffet with this great variety. From pisang goreng, to French pastries, to an egg station and a Soto station, everything was available. The service was just as excellent as the breakfast itself. Kind people which made us feel very welcome.

Dear Valuable Guest, Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya - MGallery. We are glad to know that you have enjoyed everything from hotel location, the comfortable bed and our humble breakfast buffet. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you. Very Best Regards, Kahar Salamun General Manager.

Rude Staff

Customer review rating 0.5/5

Andreas R. Business - Confirmed reviews ALL

The Majapahit was my favourite hotel in Surabaya or even Indonesia for the last 20 years. It is a beautiful hotel set in a wonderful oasis in the center of the city and the staff was always friendly, as to be expected in Indonesia. But not this tine, and I am still baffled by what happened. The staff at the check-in counter was rude, unhelpful, unprofessional and arrogant. My business partner and I therefore cancelled the booking for the next 2 nights and checked in at the Shangri La instead. The staff there was very helful and very friendly. Now the Shangri La is my favourite hotel in Surabaya and I shall not visit the Majapahit anymore, at least not in the foreseeable future.

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Other web-users rate our hotel

  • 144 reviews 8.8/10 Location
  • 322 reviews 7.8/10 Room
  • 347 reviews 8.7/10 Service
  • 228 reviews 9/10 Amenities
  • 209 reviews 8.7/10 Vibe
  • 156 reviews 8.5/10 Food
  • 155 reviews 8.5/10 Comfort
  • 118 reviews 7.4/10 Cleanliness

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