Nice bedding and external view with well maintained garden.

The promised refund of 3.5 mill has not been returned to my bank

Majapahit Hotel is always a home for me and my fam since their management is handled by their own, and change into Mandarin Hotel till now by Accor. Our family is an old time & loyal customer and guest since 1999. I remember in 2014 my Korean Professor is also stayed at this hotel during our survey right when the Kelud Mountain erupted. It still vivid in my mind that the previous lovely management used to kindly upgrade our room when there is room vacant. But now, even they forget to serve some welcome drink and accidentally give our room to another guest. And there are tons of mistakes that intorelantable for a 5 star hotel. 1. The staff does not serve the welcome drink 2. They give my room the wrong person, and that person has their room even though we arrive first. 3. The staff does not warn a guest that smoke in the corridor in front of my room 4. During the breakfast, the waiter mistakenly deliver my egg to some one else 5. When we arrive at 2 pm at night, the lobby is covered with smoke 6. The access key is disfunction although our stay has not been ending 7. There is cripple of wood list might be because of insects 8. During breakfast we are never offered coffee or tea 9. The toilet at the lobby and corridor smell bad and the tissue is out of stock 10. There is no greetings whenever the hotel staff is passing by us. Get well soon dear Hotel Majapahit ❤️

The room is spacious and clean, hotel staffs are quite friendly. Main problems are there are a lot of mosquitoes in the room (although electric "Baygon" that we requested help significantly reduce the problem), and it's hard to get the car from parking space (the hotel have plenty of parking space) to the hotel lobby.

the room has classic furniture, spacious but my husband can't sleep because of the old smell.. the smell like an old wood..

Nice heritage hotel with great location

Thought this was just a hotel revamped to mimic the legendary Raffles hotel in Singapore. Only to discover, as I stayed on, that not only was it built by the same hotelier family who created Raffles hotel back in the day. It is another legend in its own right with its rich heritage and also a prestigious landmark in the city center. However do not expect to experience the same type of luxury standards that you will get to experience by staying in the likes of the Raffles hotel here; and having said that, it does not imply that service standards are lacking here. I experienced warm, attentive and fast responsive hospitality extended to me by every staff during my stay here. It is so easy to talk to everyone here. Liked best the tranquil garden (mosquito free) in front of the guest rooms and the very comfortable bed with feather pillows. What I didn't like was the mosquitoes hiding in the room toilet and the furniture in the room were a little run down. (The only reasons why I did not give a perfect score) Overall an exceptional hospitality experience delivered by the staff here that I would recommend anyone coming to Surabaya to experience for themselves.

The hotel facilities were top notch, however I wanted to make a formal complaint about a tour of the Trowulan ruins that we booked through the hotel. Unfortunately, this was easily the worst tour experience that I have ever. We booked a five hour tour of the Trowulan complex for Friday 22nd April with Oriental express tours through the hotel. While we booked a 5 hour tour, the tour company neglected to mention that because we had booked on a Friday, all of the facilities were closed between 11am and 1pm for Friday prayers. Given our tour arrived at the complex a bit after 9:30, this meant we had less than 90 minutes of actual touring in a 5 hour tour. This is the sort of information that one expects to be organised for you when you book a 2 million IDR tour. Moreover, the tour company provided a thoroughly unprofessional tourguide. He had clearly never been to the ruins before giving this tour, didn’t give us any information about the sites we were visiting unless we asked, and we we did ask, he mostly gave us incorrect information (e.g. telling us one temple was a Buddhist temple when it was a Hindu temple), or simply didn’t know. Moreover, he mostly slept in the car instead of talking to us, and kept touching the ancient statues which had prominent “don’t touch” signs. We were quite disappointed that a prestigious establishment like the majapahit hotel recommended such an unreliable tour company to us. We would strongly advise against recommending them for any future tours.

This was our first time to stay - We stayed in the Heritage suite, which was very comfortable & refined. We loved the atmosphere of everything, room, lobby, dining areas & gardens. We will definitely stay again and for longer.

I have always been a huge fan of Classic type of hotel/resort and after 2 decades since I last visit Surabaya, I made the right choice to come and stay in your hotel. Overall experience have been wonderful, we were very satisfied with whatever “served” right in front of our eyes. Perfect location, impressive colonial building, and friendly yet profesional service by the all hotel staff. Massive Thank you, we will be back!

Happy to be back to stay at this legendary hotel. This time the hotel's situation and service was better compared to the early Covid period. It's a sad thing that MAJ hasn't been operating yet, but I will stay at this hotel again in the next opportunity.

I had a very pleasant stay and I will always come back the staff of the hote is exceptional! My favorite place in Surabaya with great food and lovely rooms

The reason why I booked a night at this hotel on my quick transit in Surabaya was pure because of my curiosity about the experience. This an old hotel, I know, with a lot of historical stories that occurred in the past. During check-in, it was smooth. However, it was kind of strange that the hotel still asked for a deposit even after I completed my payment in advance. I've never been asked to make a deposit in any Accor Hotels before, so yeah this is a new policy for me. Before I came, one of the staff from the hotel has already emailed me about my time of arrival, so when I entered the room everything had already been settled. Cakes, notes, and fruits are ready. My room has been sanitized, clean and cool. The room situation is nice, but I hardly found any normal electrical socket (220V with 2 gangs, common use in Indonesia) since almost all sockets are American types. I got the chance to get my welcome drink at the lounge, and it was a very nice ambiance at the lounge which is located in the hotel lobby. I came during Ramadhan month, so for the breakfast option, I choose to use it for Sahur. Unfortunately, maybe because the guests who stayed in the hotel will do fasting at are minimum, the Sahur food is delivered to my room instead of at the restaurant. I was skeptical at the beginning but when the food comes, wow it was a very nice and complete option. The main course, soup, snacks, along with Juice, Fruits, and Tea are more than enough to fulfill my Sahur. Also due to Ramadhan, I didn't have a chance to use the pool and gym, but from what I see it should be good, the gym offers a wide range of equipment, while the pool, even though it was small but so clean and fresh. Maybe if I come again in the future with families, I will reconsider staying here, longer than just a night.

quiet place, fresh air when visiting garden. Average breakfast, similar to four stars hotel, i don't see meal on request cook like five stars hotel. the room is spacious. the welcome drink for accor member compliment is good

Super nice and comfy stay. The receptionist was helpful and welcoming. My room was upgraded due to my Accor All membership. I like the historical ambience of the property. Room was clean despite the old furniture. Service at the restaurant during breakfast and was friendly and satisfactory, especially from Mr. Barley who looked very enthusiastic. Gym was reasonably well equipped. Minus points: lots of visitors not wearing mask and hotel staffs let them be and did not give them any warning. Very unfortunate that a five starred hotel was occupied by ignorant visitors. In addition, I was not offered welcome drink.