Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,005 reviews

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Jalan Tunjungan 65, Kec Genteng, 60275, 60275 SURABAYA, Indonesia

Description

Hotel extras

  • Iconic heritage hotel blending Dutch colonial charm with timeless elegance

  • Prime location in Surabaya city centre, steps from Tunjungan Plaza shopping mall

  • Close to business district, City Hall and major convention venues

  • Spacious gardens ideal for outdoor events and tranquil relaxation

  • Art Deco–inspired restaurants celebrating Surabaya’s culinary heritage

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Telephone
Fax +62 31 5454111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,005 reviews

TripAdvisor Rating  4.7/5  1,728 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Katrin D. Solo - Confirmed reviews ALL

It is the second time. I love everything about this hotel. The staff is amazing. The gardens are so beautiful. The food is delicious. And it has such a historic story!

Dear Katrin D., Thank you so much for choosing to return to Hotel Majapahit Surabaya for your second stay! We are genuinely honored to know that you love "everything about this hotel." Your loyalty and enthusiasm mean the world to us. It is wonderful to hear that you continue to enjoy our beautiful gardens, the delicious food, and especially the service provided by our amazing staff. We also appreciate you recognizing the historic story of our property. Preserving that unique heritage while providing a luxurious experience is a passion for us. We look forward to many more opportunities to welcome you home for future stays! Warm regards, Kahar Salamun - GM

Customer review rating 4.0/5

Julie P. Couples - Confirmed reviews ALL

The Majapahit is a gorgeous property with large, comfortable rooms. The staff and service are top-notch. Bathrooms are somewhat dated and in need of a refresh but everything else is well-maintained and lovely.

Dear Julie P., Thank you so much for taking the time to share your feedback following your stay at The Hotel Majapahit Surabaya. We are truly delighted to hear that you found our property gorgeous and that you appreciated the large, comfortable rooms. We are especially proud that you recognized our team, describing the staff and service as top-notch. Providing exceptional, attentive service is our highest priority, and your commendation is highly motivating for our colleagues. We also genuinely appreciate your constructive observation regarding the bathrooms. We recognize that these areas are somewhat dated and are in need of modernization to match the elegance found throughout the rest of the hotel. Please be assured that this feedback is extremely valuable, and we are actively prioritizing the refurbishment and refresh of our bathrooms as part of our ongoing commitment to maintaining and enhancing this historic property. Thank you again for choosing to stay with us. We look forward to welcoming you back soon and hope to show you the improvements in the future. Warm regards, Kahar Salamun - GM

A 5 star hotel in need of tender loving care .

TripAdvisor rating 3.0/5

mel7155 TripAdvisor review

I can’t compare this hotel with its Sister hotels that were owned by the Sarkies brothers in Singapore (Raffles), Penang (E &O) and Yangon (Strand) . I have been to all the 4 hotels found in south east Asia and this was in the worst state. The hotel is also the cheapest stay compared to the other 3 hotels so I did not expect much . Being a 5 star hotel it was surprising that they don’t offer then down service or if you ask for water , they will always deliver 1 bottle Instead of the 2 bottles requested . The light control switch is pretty weird s s you need to move out of the bed to switch off all the lights . The hot water literally flies hot and cold and the bathtub and the toilet needs a good scrub and clean . The soap smelt bad that we resorted to using our own soap. There are layers of dust in the room indicative of the room not being serviced regularly . The food choices at the hotel is rather expensive and very average that we don’t bother to eat breakfast the next day at the hotel . The swimming pool lacked any attendant and essentially it was just an area where you need to take your drinks out from the fridge to consume . Pretty disappointed with the hotel as the hotel looks undercared. The staff are nice but they will need to invest more in Mei rising the facilities .

Dear Mel, Thank you for taking the time to share such a detailed and candid review of your recent stay. As the General Manager of Hotel Majapahit Surabaya, I am deeply concerned to read about your experience. First and foremost, please accept my sincerest apologies that we failed to meet the standards expected of a five-star property-a standard that we are absolutely committed to upholding, even while undergoing a sensitive restoration process. We are acutely aware of our historical significance and the grand legacy we share with the distinguished Sarkies properties. While we certainly strive to offer a distinct, high-quality experience at a value reflective of our current stage, your report clearly indicates that several core operational services were significantly deficient. Addressing Your Specific Concerns We take your observations very seriously, especially given your valuable perspective as a guest familiar with our esteemed sister hotels. I have personally addressed the following issues with our respective department heads: Housekeeping & Maintenance: Your description of the lack of consistent turndown service, the delivery error of water bottles, the dust layers, and the unacceptable condition of the bathtub and toilet are immediate priorities. We have launched an immediate, detailed audit of our deep-cleaning protocols and room servicing standards to ensure these are rectified and maintained moving forward. Amenities: I am very sorry that the provided soap had an unpleasant scent. This is easily corrected, and we are reviewing our supplier choices to ensure high-quality amenities are always provided. Room Comfort: The issue with the sporadic hot water temperature and the inconvenient light switch placement is duly noted. While certain fixtures are part of the original heritage design, inconsistent utilities are not. Our engineering team is currently investigating the water heater system to ensure stable temperatures across all guest rooms. Dining & Facilities: We understand your disappointment with the value and quality of our food offerings. We are actively refining our menus and kitchen operations to enhance the dining experience. Furthermore, the lack of an attendant at the swimming pool is a safety and service lapse that has been corrected, with proper staffing coverage now in place. Our Dedication to Restoration You are correct that the hotel appears "undercared for." We are in a crucial phase of focused investment to ensure that this historic property not only maintains its charm but also provides the modern comforts expected today. We appreciate your kind words regarding our staff, and we are committed to providing them with the resources and training they need to deliver exceptional service, even as we work on upgrading the physical facilities. I would appreciate the opportunity to discuss your stay further to fully understand how we can earn back your trust. Please contact me directly at your earliest convenience at gm@hotel-majapahit.com We hope that you will consider giving us another opportunity in the future to show you the true potential and five-star quality of our hotel once our comprehensive improvements are fully realized. Sincerely, Kahar Salamun General Manager.

Historic Luxury and Unmatched Hospitality

TripAdvisor rating 5.0/5

Sharon F TripAdvisor review

We loved every minute of our one-week stay at this oasis in the heart of bustling Surabaya. This historical landmark has such a unique charm — the moment you step inside, you're surrounded by a peaceful, calming atmosphere that feels worlds away from the city. The rooms are incredibly spacious and perfect for unwinding, but what truly sets this place apart is the service. We have never experienced better customer service anywhere in the world. We were made to feel like absolute royalty from start to finish! A special thank you to Anna, Diego, Melly and General Manager Kahar, who went above and beyond to make our stay memorable — always taking the time to chat, share stories, and offer thoughtful recommendations. If we could suggest one small improvement, it would be to include a few more vegetarian options on the menu at the beautiful Indigo Restaurant. We can’t wait to return!

Dear Sharon F, Thank you very much for taking the time to share such a wonderful and detailed review of your one-week stay with us. We are absolutely thrilled to hear that you loved every minute of your visit and found our hotel to be a historical landmark and an oasis in the heart of Surabaya. We are proud of the unique charm and peaceful, calming atmosphere of this historic property, and we are delighted that this helped you feel worlds away from the city's hustle. It is fantastic to know that you found your room incredibly spacious and perfect for unwinding. What truly warms our hearts is your generous feedback regarding our service. To be told that you have "never experienced better customer service anywhere in the world" and that you were made to feel like "absolute royalty" is the highest compliment we could ever receive. Our team strives daily to provide genuine, unmatched hospitality, and your recognition validates their commitment. We will ensure that Anna, Diego, and Melly receive your special thank you. They will be delighted to know that their efforts—taking the time to chat, share stories, and offer thoughtful recommendations—made your stay so memorable. We also genuinely appreciate your constructive suggestion regarding the need for more vegetarian options at the beautiful Indigo Restaurant. Your feedback is invaluable, and we will immediately review our current menu with our Executive Chef to ensure we introduce more diverse and appealing vegetarian selections to enhance the dining experience for all our guests. We are already looking forward to welcoming you back to your second home at Hotel Majapahit Surabaya. Warm regards, Kahar Salamun - GM

Wonderful experience

TripAdvisor rating 5.0/5

Hamitouche M TripAdvisor review

Just wonderful and amazing 😍 I can only recommend this amazing P Hotel. The staff is so welcoming and helpful ! You should all try this hotel

Dear Hamitouche M, "Wonderful and amazing" is exactly what we aim for! Thank you so much for your incredibly enthusiastic feedback. We are truly delighted to hear that you had such a wonderful experience and that you so highly recommend this amazing hotel. It’s especially rewarding to know that our staff is so welcoming and helpful—they are the heart of our service, and I will be sure to share your kind words with them. We appreciate you encouraging others to try our hotel! We look forward to welcoming you back for another wonderful stay soon. Warm regards, Kahar Salamun - GM

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.