Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 995 reviews

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Description

Hotel extras

  • Iconic heritage hotel blending Dutch colonial charm with timeless elegance

  • Prime location in Surabaya city centre, steps from Tunjungan Plaza shopping mall

  • Close to business district, City Hall and major convention venues

  • Spacious gardens ideal for outdoor events and tranquil relaxation

  • Art Deco–inspired restaurants celebrating Surabaya’s culinary heritage

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  995 reviews

Customer review rating 5.0/5

Hareeskandar B. J. Couples - Confirmed reviews ALL

The hotel was very legendary. It’s like 1930s Surabaya yet polished. The staff was very welcoming and friendly. Aurel was very dedicated. The room was clean and spacious. The restaurant buffet was incredible. And we simply love that hotel. Highly recommended.

Dear Hareeskandar B. J., Thank you for such a glowing review! We are absolutely delighted that you felt transported to the elegant atmosphere of 1930s Surabaya during your stay. Preserving that historical soul while ensuring a polished, modern experience is exactly what we strive to achieve every day. I am particularly pleased to hear your kind words about our team, and I will be sure to share your special mention of Aurel with her. Her dedication to our guests is truly a reflection of the high standards we aim to maintain, and she will be so proud to know she made such a positive impact on your visit. It is also wonderful to hear that you enjoyed our spacious rooms and our restaurant’s buffet—we take great pride in our culinary offerings and are so glad they hit the mark for you. Thank you for your high recommendation. We are already looking forward to the pleasure of welcoming you back for another legendary stay! Sincerely, Kahar Salamun - GM

Customer review rating 5.0/5

Ingrid A. Friends - Confirmed reviews ALL

I am very impressed with Majapahit Hotel Surabaya -MGallery Collection, its the best historical and vintage hotel that flawlessly preserve the original old world architecture and antique charm. The hotel is very cozy, I felt so peaceful staying at this hotel, so amazing!! The General Manager and all the staffs are very friendly and helpful I really recommend Majapahit Hotel Surabaya - MGallery Collection.

Customer review rating 3.5/5

Julianah J. Couples - Confirmed reviews ALL

The hotel has a lovely ambience and beautiful colonial-style architecture, similar to Raffles Singapore, which I understand is part of the same hotel group. However, the pricing is very much more affordable. The location is excellent with plenty of cafes within walking distance and a large shopping mall nearby, making it very convenient for both dining and shopping. The service was good and the staff were pleasant and attentive throughout our stay. There are a few areas for improvement. The wardrobe had a damp smell when we entered the room, so I chose not to store my clothes there. The bathtub area and the corners between the sink and bathtub could also have been cleaned more thoroughly. The shower drainage was poor, causing water to accumulate and the lack of a shower curtain meant water spilled onto the bathroom floor during showers, creating a slippery surface. The towels were also not very soft and felt as though they had been used for a long time. I did not encounter these issues during my stays at Raffles Singapore, though it is difficult to make a direct comparison given the significant price difference :) Overall, it was a comfortable and enjoyable stay with a charming atmosphere. Despite the maintenance and housekeeping concerns, I would consider staying here again because of the pleasant service, attractive setting and excellent value for money.

Customer review rating 5.0/5

Richard F. Couples - Confirmed reviews ALL

Amazing rooms, wonderful helpful staff and the best breakfast in Surabaya.

Dear Richard F., Thank you for your wonderful feedback! We are absolutely thrilled that you enjoyed your stay with us. It is a pleasure to hear that you found our rooms to be amazing and our team to be so helpful. We take immense pride in our culinary offerings, so receiving the compliment that we serve the "best breakfast in Surabaya" is a true highlight for our kitchen team, I will be sure to share your kind words with them! Thank you for choosing to stay at our historic home. We look forward to the pleasure of welcoming you back for another exceptional experience soon. Sincerely, Kahar Salamun General Manager.

Customer review rating 5.0/5

Peter M. Solo - Confirmed reviews ALL

Outstanding service and very relaxing surroundings.

Other web-users rate our hotel

  • 385 reviews 9.4/10 Location
  • 608 reviews 8.1/10 Room
  • 758 reviews 9.5/10 Service
  • 7 reviews 10/10 WiFi
  • 488 reviews 8.7/10 Vibe
  • 456 reviews 8.4/10 Amenities
  • 284 reviews 8.5/10 Comfort
  • 277 reviews 8.8/10 Food

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