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Hotel Majapahit Surabaya - MGallery 5 stars

Customer review rating 4.5/5 906 reviews

ALLSAFE approved hotel

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Hotel Majapahit Surabaya - MGallery
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+ 17 Services

Hotel extras

  • Exceptional character mixing classical colonial architecture with peaceful oasis of well being

  • Best location at city center, near Business District, biggest malls and conference centers.

  • Beautiful gardens, outdoor swimming, award-winning spa, and historical tours.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hotel Majapahit Surabaya - MGallery

Jalan Tunjungan 65
Kec Genteng
60275 surabaya

Tel: +62315454333

Fax: (+62)31/5454111

Check-in from 14h00

Check out up to 12h00


  • By plane

    JUANDA INTL AIRPORT At 21.5km / 13.36 miles - Shuttle paying

  • By train

    PASAR TURI At 2.4km / 1.49 miles

GPS :-7.259726, 112.740077

Our accommodation(s)

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

Our restaurants and bars


Type of cuisine: International

Fusion dining experience where "East meets West" cuisines display selective Asian and Japanese, Western and Indonesian distinctive dishes, in a typical ArtDeco colorful environment.

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Type of cuisine: Chinese

Enjoy Chinese fine dining as our master chefs surprise you with their authentic and creative specialties. The 1930s ambience makes Sarkies a truly memorable experience.

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Enjoy legendary cocktails, cold beers and light snacks, while you unwind with our live band. Open till early morning.

Non contractual photo

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Enjoy our art deco surroundings while sipping on an afternoon tea or evening cocktail.

Non contractual photo

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 435

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Hotel Majapahit Surabaya - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

906 reviews


TripAdvisor Rating 4.5/5

1,144 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Dream staycation

Customer review rating 4.5/5

Riztie J. Families - 17/07/2021 Confirmed reviews ALL

If only it wasn't because of the pandemic I would like to tried all those activities in the hotel But yeah.... Hopefully the pandemic will get over soon So I will living to the fullest by staying at this hotel

Well located

Customer review rating 4.5/5

H3k Families - 08/07/2021 Confirmed reviews ALL

Cons: arrangements, cleaning around parking area to tennis court. Pros: No other place in town like this great hotel. Well located, well maintained and hospitality from the entrance to the pool. Special thanks to pak Joko from pool area. Keep up the greatness.

Dear Ms Hutomo w., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. we also take serious note regarding your comment about arrangement and cleanliness around parking area, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable than the previous one. Sincerely, Kahar Salamun General Manager

Nice Heritage Hotel

Customer review rating 4.5/5

Jeffery Business - 07/07/2021 Confirmed reviews ALL

great service & well maintained room

Good location Good,Good Good price,

Customer review rating 4.5/5

Djojo S. Couples - 03/07/2021 Confirmed reviews ALL

Nice place staff are very nice , good food very clean, very quite place for relaxing , good location nothing to complain ,I will be back soon and stay longer next time ,I love the hotel and I love Surabaya .

Dear Mr. Mahmud S., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun General Manager

Well located

Customer review rating 4.0/5

Bunga S. S. Couples - 29/06/2021 Confirmed reviews ALL

Thanks for brings me and my husband full of joy

Good Location, well maintaned property and great hospitality

Customer review rating 4.5/5

Fenny Families - 28/06/2021 Confirmed reviews ALL

This my second time coming back to this hotel, and now this property is also managed by accor, so this time I checked in as platinum member. I got an upgrade to legendary suite and it didnt stop there, the manager Mr Kahar saw that I am coming with kids and he gives us extra bed as compliment. Overall we love our stay here, its an old and historical building I feel like traveling back history, but the property is well maintained and the pool also clean. Food provided is decent and proper and the bakery sells a very yummy butter bread, must try!

Excellent Family Staycation

Customer review rating 5.0/5

Danny Families - 27/06/2021 Confirmed reviews ALL

All the Staff show the high Hotel Courtesy all along our Staying at Hotel Majapahit.

relaxing after work

Customer review rating 4.5/5

Jos C. Business - 26/06/2021 Confirmed reviews ALL

This antic hotel has fabulous rooms. It does give you the feeling you are on holiday, even when it is a business trip.

Historical hotel

Customer review rating 4.0/5

Rudi Business - 21/06/2021 Confirmed reviews ALL

Nice old style colonial hotel. Normally I like to book room directly with the hotel, but this time the offer from Agoda was much better priced. Good atmosphere, but unfortunately there were an event at the garden just in front of my room. Such old buildings don't have too impressive sound insulation, so it was too noisy to sleep.

Dear Rune S., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly at +62… 0666 if you wish to discuss this matter in further details. Sincerely, Kahar Salamun -General Manager

hotel not ready to welcome guest yet

Customer review rating 2.0/5

Anthony Business - 18/06/2021 Confirmed reviews ALL

stayed for two nights, have pleasant check in experience, greeted by Mr. Benny giving us brief history of the hotel. hotel staffs all very nice and trying hard to do their best, including staffs in breakfast area. however when we stay in a hotel, the most important thing is to have a comfortable room, the only good thing about the hotel's room is the size, which is quite big for entry level room, other than that its not even better than average ibis hotel. broken lamp, dying fly, spider web in ceiling, not working electrical plug, tv not working when we check in, tv remote run out of battery, no bed side table to put your phone and charger. bathtub is dirty, shower area is dirty and full of spider web in the ceiling. hot water not consistent, and the room are very dusty in some spots. when I enter my room, there is a welcome cake with a card, unfortunately it is not directed to me, the name of the guest in the greeting card is not me. I dare not to eat the cake lol. some rooms are under renovation atm, I have a peek but not sure there are much changes.

Well located, good stay

Customer review rating 2.5/5

Djoko P. Business - 17/06/2021 Confirmed reviews ALL

I like heritage experience Must always keep & maintain the building as origin because of the historic & heritage. But must increase the occupancy a lot to make the situation lively and not too quite. If too quite and no life, the situation will be creepy.

Beautiful atmosphere in the hotel

Customer review rating 4.5/5

Henry S. Couples - 15/06/2021 Confirmed reviews ALL

I really like the ancient and beautiful atmosphere in the hotel

Great Stay at The Majapahit

TripAdvisor rating 5.0/5

jamestomlin Business - 13/01/2020 TripAdvisor review

Third time staying at this hotel, great staff and great service. Always nice to stay at this hotel as a platinum Accor member. Love the breakfast options and the Maj bar. Will be back short;y for my next stay when in Surabaya.

Dear Valuable Guest first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm however we plan to refurbish few areas in the very near future. The Hotel featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building. We do hope to welcoming you again in the near future, with very kind regards Ratih


TripAdvisor rating 5.0/5

Younitha Family - 06/01/2020 TripAdvisor review

The oldfashioned hotel and also you can feel the historical ambience. Oldfashioned furniture in the big room. Helpfull staff and you can learn the history from the picture. Clean bathroom and room. Overall is good.

Dear Ms. Younitha, On behalf of The Hotel Majapahit Surabaya would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Hotel Majapahit Surabaya’s services and facilities offer a superior guest experience. The building is located in the heart of Surabaya and built in 1910, with unique combination architecture and interior of Classic colonial style with manicured garden. It feels great to know that you enjoyed our hotel, the facilities, and the genuine service that we offer. We hope to have the chance to welcome you back soon, Very Best Regards, Desi

Very nice environment and very friendly staff

Customer review rating 4.5/5

Fabio C. Business - 02/11/2019 Confirmed reviews ALL

I like the historical feeling of staying in this hotel. Staff is exceptionally friendly Hotel is also well positioned close to a large mall, for shopping Swimming pool is nice, the gym is not very big but well equipped

A little bit of history

Customer review rating 4.5/5

Anonymous Couples - 02/11/2019 Confirmed reviews ALL

Lovely hotel full of history, very well kept. We are upgraded to a suite which was very nice, but would have been better if the executive lounge was still in place, still listed in the room guide but appears defunc now

For my first time stay; I am satisfied with the room & dinning facilities.

Customer review rating 4.0/5

Tan K. S. S. Business - 31/10/2019 Confirmed reviews ALL

Overall. I am quite contented and satisfied during my stay. However, I had some problems locating my room initially. I will be delighted if the hotel has a smoking room for my next trip to Surabaya.

Nice & Pleasant

Customer review rating 4.0/5

Chong M. H. Business - 31/10/2019 Confirmed reviews ALL

A enjoyable stay

Great value, great service, great vibe

TripAdvisor rating 4.0/5

V5636DAtimw Business - 09/10/2019 TripAdvisor review

Travelling on business I enjoyed a great one night stay. Upgraded to a beautiful room with outside seating overlooking gorgeous gardens. Fantastic evening drinks in a safe pub environment with live band and friendly atmospehere. Superb breakfast al fresco. Late check out to facilitate onward travel. Well done all.

Dear Valuable Guest, thank you very much for your positive feedback and we hope you will consider our Property as your Home in Surabaya. Looking forward to welcoming you back With very kind regards Ratih

Museum Hotel

TripAdvisor rating 4.0/5

Nancy H Business - 28/09/2019 TripAdvisor review

This is the third time staying in the Majapahit and won't be my last. The location is superior, just a short walk to one of the biggest shopping centres I've been in where you can easily spend a day. Every space is a masterpiece of its own. The lobby lounge is superb for business greetings. Staff are ever helpful to please. Breakfast is scrumptious with many choices. Rooms are so spacious.

Dear Valuable Guest, thank you very much for your positive feedback and we hope you will consider our Property as your Home in Surabaya. Indeed we would like to highlight and allocate an are of the Hotel as small Museum, somehow we are now collecting information and historical collections of the Property. We Look forward to welcoming you back With very kind regards Ratih

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