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Hotel Majapahit Surabaya - MGallery 5 stars

Customer review rating 4.6/5 950 reviews

ALLSAFE approved hotel

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Hotel Majapahit Surabaya - MGallery
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+ 27 Services

Hotel extras

  • Labeled ALLSAFE

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Hotel location

Hotel Majapahit Surabaya - MGallery

Jalan Tunjungan 65
Kec Genteng
60275
60275 surabaya
indonesia

Tel: +62315454333

Fax: (+62)31/5454111

Check-in from 14h00

Check out up to 12h00

  • BUNGURASIH STATION :  BUNGURASIH

  • By plane

    JUANDA INTL AIRPORT At 21.5km / 13.36 miles - Shuttle paying

  • By train

    PASAR TURI At 2.4km / 1.49 miles

GPS :-7.259726, 112.740077

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 2 Bars
  • BBQ / Picnic Area
    • BBQ / Picnic Area
  • Breakfast Currently unavailable
    • Buffet Additional charge
    • Breakfast à la carte Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 139 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 139 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
    • English
    • Indonesian
    • French
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Shuttle
    • JUANDA INTL AIRPORT Additional charge
    • SUB Additional charge
  • Car Parking Area
    • On site
  • Valet Parking
    • On site
Well-being
  • Swimming Pool Currently unavailable
    • Outside
    • On site
  • Health Club
    • On site
    • Jacuzzi/Whirlpool bath
    • Sauna room
Boutiques/shopping
  • Hairdresser/barber
  • Beauty salon
Family
  • Services for children
    • Childrens TV Channels
    • Indoor playground for children

Our accommodation(s)

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 435

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Hotel Majapahit Surabaya - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

950 reviews

TripAdvisor Rating 4.5/5

1,158 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good Stay

Customer review rating 5.0/5

Andini Families - 04/10/2021 Confirmed reviews ALL

It's very amazing, i can feel the spirit of the battle among "arek-arek Suroboyo" at 1945, and also, the crew was very kind, the food taste was amazing too.. hopely i can visit there again..

Good location, heritage hotel since 1910 is means more than 110 years, but all the building is well maintenance, so nice to stay here

Customer review rating 5.0/5

Lulu Business - 01/10/2021 Confirmed reviews ALL

Good location, heritage hotel since 1910 is means more than 110 years, but all the building is well maintenance, so nice to stay here

Good location, good stay, friendly staff, heritage hotel

Customer review rating 4.5/5

Carissa Families - 28/09/2021 Confirmed reviews ALL

Good location, good stay, friendly staff, heritage hotel with delicious meal.

Well located and Good Environment

Customer review rating 5.0/5

Kian B. Business - 24/09/2021 Confirmed reviews ALL

The location is very good and near to Tunjungan Plaza so it's easy to find food and traansportation. A comforatble and green environment in the middle of the city, comfortable for resting. A historical hotel.

Memorable Stay

Customer review rating 4.5/5

Rizki A. Couples - 20/09/2021 Confirmed reviews ALL

Everything was perfect, the hospitality, the room, the food, everything

good stay

Customer review rating 4.0/5

Harry S. Business - 17/09/2021 Confirmed reviews ALL

Location is perfect, in the heart of the city, nearby Mall and food places, Clean, heritage and the breakfast is great

Dear Harry s., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we can't wait to welcome you back whenever travel track brings you back to Surabaya. Sincerely, Kahar Salamun General Manager

Great experience

Customer review rating 4.5/5

M. Friends - 14/09/2021 Confirmed reviews ALL

Great service, very comfy room, tasty food

Dear M. Meilinda, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun General Manager

Lovely stay

Customer review rating 4.5/5

M. Families - 13/09/2021 Confirmed reviews ALL

The service was exceptional. The staffs are kind and friendly. They provided nice offers like room-upgrade, early check-in, and a slice of b'day cake for my son. They're also knowledgeable about the hotel, the history, and the surroundings. Not only the receptionists, but also the security, the cleaning staff, and the pool staff. The hotel room was very comfy - we got everything we need. The hotel is such a historical building in a very nice environment - there was just a lot to see around. The restaurants were closed, but we could still enjoy our dinner in the garden - the meals were delicious, and I felt really cozy and safe considering this time of the pandemic.

Well located

Customer review rating 4.5/5

Wahyu Families - 08/09/2021 Confirmed reviews ALL

very strategic location, with an easy access to 1 of the biggest mall in Surabaya

Dear Wahyu Sanyoto N., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun General Manager.

Nice and refreshing stay

Customer review rating 4.5/5

Tsungai M. Families - 01/09/2021 Confirmed reviews ALL

It made for a nice refreshing weekend staycation, great stay indeed!!

Dear Tsungai M., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. we have addressed some issue to department concern to be followed up, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun General Manager

Great services and clean rooms

Customer review rating 4.5/5

M. R. Families - 31/08/2021 Confirmed reviews ALL

Loved it. Will be back for sure. Room is clean, cozy and spacious. The services is great and fast. The yard and pool also clean. My kids suggested maybe u need to add fish pond for kids entertainment :)

well located, easy access to mall, small shop selling food and drinks infront of the hotel

Customer review rating 5.0/5

Mohd S. Business - 31/08/2021 Confirmed reviews ALL

The hotel staffs are friendly and abled to accommudate customer requirement or demand.

good to be back

TripAdvisor rating 4.0/5

mikesub 31/08/2021 TripAdvisor review

i booked and stay for celebrate my friend birthday. the room quite good, clean and nice. i like the hotel ambience very historical old building. and the room also. all the things in the room very historical. from shower, basinet. room size quite big. their service excellent. they know what to do and what guest want.

Dear Mr. Mike, Thank you very much for taking the time to write us a nice review about Hotel Majapahit Surabaya. We are excited to read that you enjoyed the classic colonial architecture rich in history, and personalized services provided by our Talents. We are happy to hear that you have an excellent time with us, exploring the heritage trail of this hotel. once again, we wish your colleague the happiest birthday ever and thank you for helping other travelers convinced to stay with us and we do hope to serve you whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager

good service and experience

Customer review rating 4.5/5

Michael Friends - 30/08/2021 Confirmed reviews ALL

i'm feel happy and satisfy during my stay at majapahit hotel (M gallery). with iconic and historical atmosphere. fast check in process. and my request full implemented and realized. thank you to all staff u are great and u do your best during this pandemic moment.

Good location and facilities

Customer review rating 5.0/5

Ted Couples - 25/08/2021 Confirmed reviews ALL

I have good experience staying there

Dear Choi C., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Stay at The Majapahit

TripAdvisor rating 5.0/5

jamestomlin Business - 13/01/2020 TripAdvisor review

Third time staying at this hotel, great staff and great service. Always nice to stay at this hotel as a platinum Accor member. Love the breakfast options and the Maj bar. Will be back short;y for my next stay when in Surabaya.

Dear Valuable Guest first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm however we plan to refurbish few areas in the very near future. The Hotel featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building. We do hope to welcoming you again in the near future, with very kind regards Ratih

Awesome

TripAdvisor rating 5.0/5

Younitha Family - 06/01/2020 TripAdvisor review

The oldfashioned hotel and also you can feel the historical ambience. Oldfashioned furniture in the big room. Helpfull staff and you can learn the history from the picture. Clean bathroom and room. Overall is good.

Dear Ms. Younitha, On behalf of The Hotel Majapahit Surabaya would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Hotel Majapahit Surabaya’s services and facilities offer a superior guest experience. The building is located in the heart of Surabaya and built in 1910, with unique combination architecture and interior of Classic colonial style with manicured garden. It feels great to know that you enjoyed our hotel, the facilities, and the genuine service that we offer. We hope to have the chance to welcome you back soon, Very Best Regards, Desi

Great value, great service, great vibe

TripAdvisor rating 4.0/5

V5636DAtimw Business - 09/10/2019 TripAdvisor review

Travelling on business I enjoyed a great one night stay. Upgraded to a beautiful room with outside seating overlooking gorgeous gardens. Fantastic evening drinks in a safe pub environment with live band and friendly atmospehere. Superb breakfast al fresco. Late check out to facilitate onward travel. Well done all.

Dear Valuable Guest, thank you very much for your positive feedback and we hope you will consider our Property as your Home in Surabaya. Looking forward to welcoming you back With very kind regards Ratih

Museum Hotel

TripAdvisor rating 4.0/5

Nancy H Business - 28/09/2019 TripAdvisor review

This is the third time staying in the Majapahit and won't be my last. The location is superior, just a short walk to one of the biggest shopping centres I've been in where you can easily spend a day. Every space is a masterpiece of its own. The lobby lounge is superb for business greetings. Staff are ever helpful to please. Breakfast is scrumptious with many choices. Rooms are so spacious.

Dear Valuable Guest, thank you very much for your positive feedback and we hope you will consider our Property as your Home in Surabaya. Indeed we would like to highlight and allocate an are of the Hotel as small Museum, somehow we are now collecting information and historical collections of the Property. We Look forward to welcoming you back With very kind regards Ratih

Beautiful and tranquil hotel but marred by poor housekeeping

TripAdvisor rating 4.0/5

Yvette O Couples - 14/09/2019 TripAdvisor review

The grounds were immaculately maintained. Located near the newest and largest mall Tunjungan Plaza. However, the housekeeping needs to be improved many notches up. The carpet in the room had stains and visibly dirty at all the sides and corners. The toilet bowl was not cleaned thoroughly inside and outside. The reception staff was surprised and said they would report this to the housekeeping department.

Dear Valuable Guest, first of all thank you for taking the time to review us and for your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm however we plan to refurbish few areas in the very near future. Will address Housekeeping issue to our Team as you have mentioned and we apologize for any inconvenience. We do hope to welcoming you again in the near future, with very kind regards Ratih

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