Hotel Majapahit Surabaya - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 990 reviews

ALLSAFE approved hotel

Information message

Hotel Majapahit Surabaya - MGallery
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+ 27 Services

Hotel extras

  • Labeled ALLSAFE

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Hotel location

Hotel Majapahit Surabaya - MGallery

Jalan Tunjungan 65
Kec Genteng
60275
60275 surabaya
indonesia

Fax: (+62)31/5454111

Check-in from 14h00

Check out up to 12h00

  • BUNGURASIH STATION:  BUNGURASIH

  • By plane

    JUANDA INTL AIRPORT At 21.5km / 13.36 miles - Shuttle paying

  • By train

    PASAR TURI At 2.4km / 1.49 miles

GPS:-7.259726, 112.740077

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 435

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Hotel Majapahit Surabaya - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

990 reviews

TripAdvisor Rating 4.5/5

1,174 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.0/5

M. Families - 12/01/2022 Confirmed reviews ALL

We did have a good stay there and the best sleep ive ever had while staying in a hotel!!!

Nice stay with historical ambience

TripAdvisor rating 4.0/5

guninta16 03/01/2022 TripAdvisor review

Super nice and comfy stay. The receptionist was helpful and welcoming. My room was upgraded due to my Accor All membership. I like the historical ambience of the property. Room was clean despite the old furniture. Service at the restaurant during breakfast and was friendly and satisfactory, especially from Mr. Barley who looked very enthusiastic. Gym was reasonably well equipped. Minus points: lots of visitors not wearing mask and hotel staffs let them be and did not give them any warning. Very unfortunate that a five starred hotel was occupied by ignorant visitors. In addition, I was not offered welcome drink.

Dear Ms. Guninta, It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya. We are delightful to know that you are happy when you stayed here. It is a great pleasure to hear that we have met your expectations especially excellent services provided by our staff and the hotel facility it self. I fully understand your concern about health protocol, and it was very reasonable since the situation is still uncertain, please rest assured that we are taking the serious action and appropriate measures to address the problem and prevent future occurrence. please also accept my apologize on behalf of my team that missed to serve you welcome drink upon check in. I will definitely forward your compliments to all members of my team, especially Barley, in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon. With very warm regards, Kahar Salamun General Manager.

Legendary hotel with great potential

TripAdvisor rating 4.0/5

jeffreydelc 25/12/2021 TripAdvisor review

It's a great iconic hotel from the founded by the family who also established Raffles Hotel in Singapore. The property was well maintained and comfortable, but stopped short of being luxurious. It needs some sprucing up to be worthy of its glorious past. Rooms were clean and service was friendly but the public area were a bit dated (stains on the walls and ceilings), amenities were modest, breakfast selection limited. There are guided tours twice a day which are very recommended. The spacious gardens are delightful and is a rarity among hotels in this city.

Dear Jeffreydelc, first of all thank you for taking the time to review us and for your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm however we have refurbished few areas recently, but yes we definitely need to pay attention to details like stain on the walls and ceilings, thank you so much for your kind input. The Hotel featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building. Hopefully can be improved soon meanwhile we do hope you will give us a chance to serve you again and better, with very kind regards Kahar Salamun, General Manager.

Good experience

Customer review rating 4.5/5

Prima Families - 19/12/2021 Confirmed reviews ALL

Best service

Perfect Location, Well Maintained Building

Customer review rating 5.0/5

Miftakul H. Couples - 09/12/2021 Confirmed reviews ALL

just have short staycation with my partner, and we would love to have different ambience at busy Surabaya city. We have enjoy the spacious room with garden view. Breakfast was awesome, service quality was superb.

Dear Miftakul H., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Experience

Customer review rating 5.0/5

Victor N. P. Business - 07/12/2021 Confirmed reviews ALL

We just here for photography purpose, and our client is very satisfied for the services and facilities offered. thank you, definitely will come back for another client.

GOOD SERVICE FOR ALL

Customer review rating 4.5/5

Anna Couples - 06/12/2021 Confirmed reviews ALL

STAY AT MAJAPAHIT HOTEL IS VERY NICE LOCATED AND VERY VERY COMFORT. GOOD SERVICE AND FOR CREW HOTEL IS VERY FAMILIAR.....NICE AND GOOD PEOPLE

Dear Anna Sri S., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Extraordinary property, legendary Indonesian hospitality

Customer review rating 5.0/5

Oma B. Solo - 05/12/2021 Confirmed reviews ALL

It is good to see the hotel come alive again after pandemie. Thank you for the suite upgrade and the warm welcome, I will be coming back.

Very nice garden

Customer review rating 3.0/5

Anonymous Couples - 04/12/2021 Confirmed reviews ALL

The rooms are too dark. Some Lamps were not working, old style as well for light up. We asked for checking g the lamps but no service.

Dear Schanzenbach W., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kahar Salamun, General Manager.

Repeater guests 26-28Nov 2021

Customer review rating 2.0/5

Dian O. Families - 30/11/2021 Confirmed reviews ALL

1. We booked online, wth request 1st floor, twinbed, veranda garden view but they prepared 2nd fl, twinbed, no veranda. After waiting for about 30min we got kingsize bed, 1st fl, veranda garden giew. 041 2. Garden Wedding party 27Nov, at 2pm till finished, we only got the information in the morning through letter. Noisy, loud, wedding guests used our veranda for their meals n drinks. We were disturbed, no privacy, no relax, no peaceful n quiet. 3. We asked to move the room. 102, 2nd fl, twin, no veranda. At least quiet. Toilet sitter broken, water was brown, toilet door couldnt close properly. Bath mat was unproppered used as a 5star hotel. Shredded threat all edges, n it was a medium bath towel. 4. As repeater guests since 2004, we feel downgrade quality as it was a Mandarin Oriental standard. A pity... 5. Though we received a night complimentary from Pak Benny, we did appreciated for his efforts to convince us another chance, we will come back, but....not expect too much. We dont know where this Majapahit will end up into.....hope will be in a good hand.

Lovely Hotel

Customer review rating 4.5/5

Mulchand Business - 28/11/2021 Confirmed reviews ALL

The building were as beautiful as expected. Room was very nice and completely modern. Staff service and F&B served was also good.

Excellent Hotel

Customer review rating 4.5/5

Adithya Business - 27/11/2021 Confirmed reviews ALL

This is the first I came to Majapahit Hotel. The reason why i came here because of history of this hotel.. When I got my room, I suddenly suprised about interior of my room, it’s looked from colonial age but it’s comfortable.. The Food were nice but it little bit salty for me.. Overall my experience at majapahit hotel is marvelous.. I will definitely come back to majapahit when I am going to surabaya

Dear Adithya R., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially Angela, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun General Manager

Beautiful hotel, Terrible noise

Customer review rating 1.5/5

Gohara Friends - 24/11/2021 Confirmed reviews ALL

My friends and I arrived on Saturday afternoon. There was a wedding going on. We explored the proper, very beautiful. Then for a friends birthday, we went to the Maj for dinner and some drinks. Enjoyed some live music. Went to bed. Then at 6am, the noise started. I don't know what it was - it wasn't in English. It was a loud man on a speaker. And music playing. For over TWO HOURS! It just wouldn't stop! I lay in bed getting angrier and angrier! There was no ignoring that noise! Why was that allowed to happen! There are other guests at the hotel who were not happy to be woken up that way! I am still livid that that is how I spent my Sunday morning. Tossing and turning in bed as the voice and music continued out of a loud speaker. It was unacceptable from a 5-star hotel!

Good to be back, great service as always

Customer review rating 5.0/5

Ren Families - 16/11/2021 Confirmed reviews ALL

Ms. Marinda, the Reservation Manager, responded nicely to my emails and accommodated my requests. I was given a room near the elevator which was perfect as I had an elderly staying with me. It's been more than two years since my last visit and she welcomed me with "its good to have you back". My stay was great: the bed was so comfortable (what brand is the mattress?), the room was clean, and all staff were helpful. I'm happy to find the hotel well maintained and as gorgeous as before. My only suggestion is to update the power outlets or have adapters attached as they don't fit most Indonesian plugs. Thank you for great service and I will be back.

good stay

Customer review rating 4.0/5

Satya B. U. Couples - 14/11/2021 Confirmed reviews ALL

First time stay at historical hotel

Superb hotel

Customer review rating 5.0/5

Olvia R. Couples - 10/11/2021 Confirmed reviews ALL

We really enjoyed staying at the Majapahit - again. So well preserved and maintained, we feel part of history. The staff of the hotel were very welcoming and the food excellent.

Good stay

Customer review rating 4.5/5

Erik J. Couples - 04/11/2021 Confirmed reviews ALL

I liked the old style. Also well maintained. Very friendly and good service

A comfortable and relaxing experience

Customer review rating 5.0/5

Pete G. Couples - 29/10/2021 Confirmed reviews ALL

We stayed at the Hotel as it has character, history and presents as very well maintained. We were not disappointed, the hotel was indeed very well maintained and the staff were friendly and very attentive. Additionally we found the hotel to be well located for access to much of the city and shopping if needed, but we also found the holiday was achieved simply relaxing in the hotel and by the pool or in the bar/restaurant. Recommended.

Good location and Good Sleep

Customer review rating 5.0/5

Kian B. Business - 28/10/2021 Confirmed reviews ALL

Very good location in the city, just 50m from Tunjungan Plaza and PCR test centre “BUMAME”

good to be back

TripAdvisor rating 4.0/5

mikesub 31/08/2021 TripAdvisor review

i booked and stay for celebrate my friend birthday. the room quite good, clean and nice. i like the hotel ambience very historical old building. and the room also. all the things in the room very historical. from shower, basinet. room size quite big. their service excellent. they know what to do and what guest want.

Dear Mr. Mike, Thank you very much for taking the time to write us a nice review about Hotel Majapahit Surabaya. We are excited to read that you enjoyed the classic colonial architecture rich in history, and personalized services provided by our Talents. We are happy to hear that you have an excellent time with us, exploring the heritage trail of this hotel. once again, we wish your colleague the happiest birthday ever and thank you for helping other travelers convinced to stay with us and we do hope to serve you whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager

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