Hotel Majapahit Surabaya - MGallery

Hotel Majapahit Surabaya - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 377 reviews

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Hotel extras

  • Labeled ALLSAFE

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

ALLSAFE approved hotel

Hotel location

Hotel Majapahit Surabaya - MGallery

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Telephone +62 31 5454333

Fax +62 31 5454111

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  377 reviews

TripAdvisor Rating  4.5/5  1,223 reviews

One of the best stays in Surabaya

TripAdvisor rating 5.0/5

136evak Solo travel - TripAdvisor review

This hotel has history. One of the oldest hotel (if not the oldest) in Surabaya, so it was an experience to stay in this hotel with its colonial-style decoration. My room was spacious although it was "just" a double room, with a balcony toward the inner courtyard. Service was generally spotless and there's a gym and pool that y could use during your stay. The location couldn't get any better being in the city center, just few walks away from Tunjungan Plaza should you need to purchase anything.

Atmospheric and Historic Hotel

TripAdvisor rating 4.0/5

MyrtleWiltshire Couples - TripAdvisor review

We were upgraded to a Heritage Suite for our 2 night stay. Lovely, spacious room with sitting area and big bathroom but a bit dark as the window looked out onto the veranda walkway outside. The garden is gorgeous, we kept finding different terraces and nooks! We ate dinner both nights in the restaurant and strangely the western cuisine was better than the Indonesian.

Glorious and friendly historical hotel

TripAdvisor rating 5.0/5

marielL214NT Couples - TripAdvisor review

Friendly and knowledgeable staff. Nothing too difficult to handle. Great downstairs room with desk. Nice lounge with garden view. Pool very pleasant. Excellent breakfast catering for all tastes. Smiling Staff very efficient and make a great coffee! Will definitely revisit in future.

Dear Mariel, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and your recommendation for other travelers, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun - GM

Splendid room and facility

Customer review rating 5.0/5

Omar F. Business - Confirmed reviews ALL

Reception welcoming is excellent and they upgraded my room into heritage

Dear Rindawati m., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun General Manager.

Slow Check In - Lacking Staff

TripAdvisor rating 1.0/5

bmey Families - TripAdvisor review

Slow check in - only 1 girl in Front Office, 1 Bell Man - too bad, such a good hotel but first impression is negative. Unless they revisit their schedule or staffing, I will come back, If not, too too too too bad

Dear Ms. Betty , Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kahar Salamun - General Manager.

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Other web-users rate our hotel

  • 127 reviews 9/10 Location
  • 266 reviews 7.7/10 Room
  • 278 reviews 8.7/10 Service
  • 191 reviews 9/10 Amenities
  • 174 reviews 8.3/10 Vibe
  • 119 reviews 7.9/10 Comfort
  • 118 reviews 8.5/10 Food
  • 94 reviews 6.7/10 Cleanliness

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