Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 1,004 reviews

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Description

Hotel extras

  • Iconic heritage hotel blending Dutch colonial charm with timeless elegance

  • Prime location in Surabaya city centre, steps from Tunjungan Plaza shopping mall

  • Close to business district, City Hall and major convention venues

  • Spacious gardens ideal for outdoor events and tranquil relaxation

  • Art Deco–inspired restaurants celebrating Surabaya’s culinary heritage

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,004 reviews

Customer review rating 4.5/5

Richard M. Couples - Confirmed reviews ALL

Maintenance of swimming pool area needs attention, maintenance details need attention

Dear Richard M., Thank you for your honest feedback regarding your recent stay at Hotel Majapahit Surabaya MGallery. While I am glad you chose to stay with us, I sincerely apologize that the maintenance of our swimming pool area and other specific details did not meet the high standards we set for ourselves. We take great pride in our heritage, but we recognize that "historic charm" must always be supported by "impeccable maintenance." Please be assured that I have personally shared your comments with our Chief Engineer and Head of Housekeeping. We are currently conducting a thorough audit of the pool deck, tiling, and surrounding amenities to identify and rectify the details you mentioned. Your feedback is essential in helping us preserve the excellence of this landmark. I hope you will give us the opportunity to welcome you back in the future to experience the improvements firsthand. Sincerely, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

Customer review rating 5.0/5

John R. Y. Families - Confirmed reviews ALL

Love the hotel and its history

Dear John R. Y., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Customer review rating 5.0/5

Johanna V. Couples - Confirmed reviews ALL

A beautiful well kept hotel with loads of original furniture, creating a great vibe. Service at the desk, spa & restaurant were really good & we loved the breakfast.

Dear Johanna V., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Customer review rating 5.0/5

Terrance C. Solo - Confirmed reviews ALL

As much as accommodation this was an experience in a time gone by of class and elegance. Everything and everyone made for a most enjoyable stay. Highly recommended!

Dear Terrance C., Thank you for your high recommendation! We are delighted that you felt transported to an age of class and elegance during your time with us. At Hotel Majapahit, we believe that a hotel stay should be more than just a room it should be a journey into history. Knowing that everything and everyone contributed to making your stay enjoyable is the best feedback our team could receive. It is our absolute pleasure to preserve the 1910 spirit of this landmark while ensuring our guests feel truly cared for. We look forward to welcoming you back for another "experience in a time gone by" whenever you return to Surabaya. With warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

Customer review rating 3.5/5

Aidil I. Couples - Confirmed reviews ALL

Overall pleasant with old school charm. Liked the attempts to modernize the hotel but some items were becoming dated with age. Eg shower heads were oxidized and green.

Dear Aidil I., Thank you for sharing your honest feedback regarding your recent stay at Hotel Majapahit Surabaya MGallery. I am pleased to hear that you enjoyed our old school charm and appreciated our ongoing efforts to modernize this historic 1910 landmark. However, I sincerely apologize that certain details, specifically the condition of the shower heads, did not meet the high standards we strive to maintain. Please be assured that I have shared your comments directly with our Engineering and Housekeeping teams. Maintaining a heritage property requires constant vigilance, and your feedback helps us identify exactly where we need to focus our restoration efforts. We are currently in the process of auditing and refreshing guest room fixtures to ensure that our classic feel never comes at the expense of quality and cleanliness. We value your patronage and hope to have the opportunity to welcome you back to a fully refreshed experience in the near future. With warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

Other web-users rate our hotel

  • 381 reviews 9.4/10 Location
  • 628 reviews 8.2/10 Room
  • 757 reviews 9.5/10 Service
  • 8 reviews 9.5/10 WiFi
  • 490 reviews 8.7/10 Vibe
  • 460 reviews 8.6/10 Amenities
  • 286 reviews 8.7/10 Comfort
  • 284 reviews 8.8/10 Food

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