Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 975 reviews

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Description

Hotel extras

  • Iconic heritage hotel blending Dutch colonial charm with timeless elegance

  • Prime location in Surabaya city centre, steps from Tunjungan Plaza shopping mall

  • Close to business district, City Hall and major convention venues

  • Spacious gardens ideal for outdoor events and tranquil relaxation

  • Art Deco–inspired restaurants celebrating Surabaya’s culinary heritage

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  975 reviews

TripAdvisor Rating  4.7/5  1,754 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Achmad G. Families - Confirmed reviews ALL

comfortable..easy to access to anywhere .pleasent poeple and helpful

Customer review rating 1.5/5

Hanxing Solo - Confirmed reviews ALL

Hotel's fine but staff a little bit unwelcoming

Customer review rating 4.5/5

Hongbo S. Families - Confirmed reviews ALL

Beautiful vibes and well located. Enjoy every moment during our stay.

Dear Hongbo S., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun General Manager.

Customer review rating 5.0/5

Ting-pau O. Families - Confirmed reviews ALL

Wonderful stay

Dear Ting-Pau O., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun General Manager.

Customer review rating 5.0/5

Windy P. L. Families - Confirmed reviews ALL

It was a very pleasant moment when we got special treats for our parents's anniversary. We got special offer for our room type which very spacious, neat, and comfy. Eventho their building was old, but very warm. The staff very helpful and gave their best service. We had delicious breakfast also their strawberry cheesecake, a little bit sweet and sour and light texture, so easy to melt in or mouth. Last but not least, we were in love with their massage. Thank you! Will definitely go back again

Dear Windy P. L., Thank you so much for choosing Hotel Majapahit Surabaya to celebrate such a special milestone as your parents' anniversary! It was truly our pleasure to provide those special treats and be a small part of your family’s celebration. I am delighted that you enjoyed the spaciousness and warmth of our rooms. While our building is indeed historic, we work hard to ensure it feels "warm" and "comfy" rather than just old, so your feedback means a lot to us. It is also wonderful to hear your specific praise for our strawberry cheesecake! I will be sure to share your description of its "light texture" and "melt-in-your-mouth" quality with our Pastry Chef—they will be thrilled. I am equally glad that our breakfast and our signature massage treatments added to the enjoyment of your stay. Our staff always strives to give their best service, and knowing they made your visit "pleasant" is the best reward we can ask for. We look forward to welcoming you and your parents back for many more anniversaries and happy moments in the future! Sincerely, Kahar Salamun - GM

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Other web-users rate our hotel

  • 389 reviews 9.5/10 Location
  • 628 reviews 8.1/10 Room
  • 748 reviews 9.4/10 Service
  • 8 reviews 9.5/10 WiFi
  • 482 reviews 8.7/10 Vibe
  • 437 reviews 8.6/10 Amenities
  • 292 reviews 8.6/10 Comfort
  • 291 reviews 8.4/10 Food

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