Mercure Vung Tau

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Mercure Vung Tau

Customer review rating (ALL Rating) 4.4/5 951 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Our signature rock pool elevating guest experience while staying at the hotel

  • Our secluded beach area offering guests a sense of privacy and serenity

  • The stunning Mediterranean-inspired decor infusing throughout the hotel

  • The first international four-star hotel centrally located in Vung Tau City

  • A boutique resort concept that caters to all tastes, especially for couples & families

Hotel location

Mercure Vung Tau

03 06 Ha Long Street, Ward 2
790000 VUNG TAU
Vietnam

Telephone +84 254 3526 010

Fax +84 254 3522 990

Contact email

  • By plane

    TAN SON NHAT At 95km / 59 miles - Shuttle paying

  • By boat

    BACH DANG HARBOUR At 86km / 53 miles

  • By helicopter

    BITEXCO TOWER At 85km / 52 miles

  • By car

    51 T3 At 70km / 43.5 miles

GPS:10.326469, 107.081345

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BREEZES

Idyllically overlooking our turquoise beach, with all the comfort and space you deserve, Breezes Restaurant is a perfect venue with the breezy vibe. Our sumptuous cuisine is perfectly presented and crafted to make your dining experience sublime.

Our accommodation(s)

Our guestrooms are infused with a warm and locally inspired atmosphere, enhanced by the "Great Bedding" in high quality and comfort. More comfort and attention are brought into the rooms through the combination of Espresso machine, Mini-bar, individual temperature control and flat screen colour TV.

Our guest reviews

Our guest reviews for
Mercure Vung Tau

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  951 reviews

TripAdvisor Rating  5.0/5  197 reviews

Certificate of excellence 2022

Customer review rating 2.0/5

David Couples - Confirmed reviews ALL

Nearly all day and all night loud music playing in the grounds of the hotel and outside in La Vie En Rose spoiled the stay. You can do something about the music inside if not outside, though police might be asked to intervene.

Excellent stay!

Customer review rating 4.5/5

N. T. H. Solo - Confirmed reviews ALL

Everything is well prepared which made me completely satisfied with the service.

Wonderful service

Customer review rating 5.0/5

Son N. Families - Confirmed reviews ALL

We were so happy with our stay in Mercure this time as many times before. Extra clean , great service and every things were perfect managed. Thank you very much indeed !

Dear Yen Son N., We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Duyen N. (Ms) Assistant Guest Relations Manager

Good stay

Customer review rating 4.5/5

Kaz Couples - Confirmed reviews ALL

Lovely hotel in a good location. Good breakfast and very helpful staff.

Dear Karen R., We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and your feedback about the plastic bottle, we are working on it to change to glass bottle. We hope your next visit will be more pleasant than the previous one. Sincerely, Duyen Nguyen (Ms) Assistant Guest Relations Manager

Not smooth experience

Customer review rating 2.0/5

Jimmy L. K. H. Families - Confirmed reviews ALL

Duty Manager Hiep not really guest-oriented. Even my 2 hotel booking come very late due to my mistake of hotel reservations, there is still no sympathy to my family (2 elder persons, 2 children) so as to flexible to arrange one room for the elderly to rest first, even at that time already after 1400hrs. He asked us to wait 40-45 mins more in order to have the room done, keep saying that's my fault, as i book very late. The attitude should be trained more to have some better wordings to the guests who was already tired after half-day travelling, also need to taking care of the children. Hotel mischarge my credit card for 3 times, keep saying that is also my card problem. But checked with my bank, all was successfully charged with complete transaction settlement code which i already sent to email: hb… Also, for the booking system on the website, i saw the rate, i saw SEA VIEW, then i booked. But Front Desk told me that mean BEACH SIDE, with no view, need to come out the room to see the SEA VIEW. I have the feeling that i was cheated at that time. Later I paid the upgrade charges later to secure the smooth experience to my family. For dinner, restaurant didn't allow me to put the charge into the room, need to settle right away by cash, even during check in, hotel did ask my card for guarantee. The overrall experience is really bad. Even the hardware of the hotel is great. Hope hotel can improve the service to match what the guest paid for. Regards, Jimmy L.

Vị trí đẹp, nhân viên thân thiện

Customer review rating 5.0/5

Kim Couples - Confirmed reviews ALL

We have been a vacation at Vung tau and we chose Mercure Hotel, where we stayed. We are satisfied with this time because the staff very friendly and warm welcoming us. Especially, Ms.Chi and Ms.L., who support us very kindly with this advice about the room and service carefully, I was surprised about the welcome cake in the room, it’s lovely. We had a comfortable and extremely interesting experienced. There are beautiful views and beaches. We can see the sunset on the balcony, which is romantic. I loved this view. The room was decorated very luxurious, settings up everything’s convenient. The breakfast buffet is various and delicious. In conclusion, we are very overwhelmed and satisfied. We will highly recommend for my friend as well as my family to come back soon. Thanks for all.

Dear Thi Kim Chi L., We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duyen Nguyen (Ms) Assistant Guest Relations Manager

Mooie locatie

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Check in very efficient. Staff very kind.

Dear Leendert G., We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duyen Nguyen (Ms) Assistant Guest Relations Manager

Excellent staffs

Customer review rating 5.0/5

Khanh L. Families - Confirmed reviews ALL

We had so much funs at the resort, everybody here is so friendly. We are please with the assistance of the staffs, especially mr Hiep, he is very professional. My family loves this place.

Dear Khanh Huy l., We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Mr Hiep Nguyen. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duyen Nguyen (Ms) Assistant Guest Relations Manager

Beautiful hotels

Customer review rating 4.0/5

Nguyễn N. M. T. Couples - Confirmed reviews ALL

Nice place to stay, good food and drink

Lời đầu tiên, chúng tôi xin phép gửi lời cảm ơn chân thành tới anh t. đã giành thời gian gửi những ý kiến cảm nhận của anh về trải nghiệm tại khách sạn Mercure Vung Tau. Cảm ơn anh đã giành những lời khen ngợi về dịch vụ của khách sạn cũng như chất lượng đồ ăn và đồ uông. Mercure Vung Tau hy vọng sẽ tiếp tục được đón tiếp anh trong thời gian sớm nhất. Chân thành cảm ơn! Trân trọng, Hiếu Nguyễn (Mr.) Nhân viên chăm sóc khách hàng cấp cao

Good stay"

Customer review rating 4.5/5

N. T. N. Business - Confirmed reviews ALL

The hotel is nice.

Kính chào anh N. Thanh N., Lời đầu tiên, chúng tôi xin phép gửi lời cảm ơn chân thành tới anh đã giành thời gian gửi những ý kiến cảm nhận của mình về trải nghiệm tại khách sạn Mercure Vung Tau. Chúng tôi vô cùng biết ơn những phản hồi tích cực của anh, sự công nhận chất lượng dịch vụ cũng như sự chuyên nghiệp của nhân viên từ phía khách hàng chính là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên tại khách sạn. Cảm ơn anh đã lựa chọn Mercure Vung Tau là nơi lưu trú trong chuyến đi tại Vũng Tàu và chúng tôi hy chào đón anh quay trở lại với những trải nghiệm tuyệt vời như vậy. Trân trọng, Hiếu NGUYỄN (Mr.) Nhân viên chăm sóc khách hàng cấp cao

vi tri dep

Customer review rating 4.5/5

L. T. D. Families - Confirmed reviews ALL

dep, sach, nhan vien than thien

Dear Tuan D. L., We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Beside that, we really apologize for the inconvenience at the beach. I will share it to related team for their improvement. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Duyen Nguyen (Ms) Assistant Guest Relations Manager

Room 417 next system waste treatment.

Customer review rating 2.0/5

Nguyễn K. H. Solo - Confirmed reviews ALL

Terrible smell

Dear Khanh Hoa N., Thank you for taking the time to tell us about your experience at the Mercure Vung Tau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Duyen N. (Ms) Assistant Guest Relations Manager

Well located. Good times.

Customer review rating 5.0/5

Davis Families - Confirmed reviews ALL

Pleasant and warm welcome. We were cared for daily.

Dear Davis J., We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Beside that, we truly apologize for the issue at dinning time. i have shared this to related team for their checking. Hope you give us another chance to serve you better next time. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Duyen Nguyen (Ms) Assistant Guest Relations Manager

Poor service

Customer review rating 1.5/5

Hiro Couples - Confirmed reviews ALL

Started off with the security leading me to the restaurant down the hill holding my baggage instead of the check in counter, which I clearly told him I am checking in. Restraunt staff came up to my girlfriend when eating breakfast and said no bath robe allowed in the restaurant and that is the rule. No solutions was offered, no rules were explained, we just went for breakfast after our swim at the pool. Absolutely ruined my experience there.

Dear Nakane H., Thank you for taking the time to tell us about your experience at the Mercure Vung Tau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Duyen Nguyen (Ms) Assistant Guest Relations Manager

Great staff

Customer review rating 4.5/5

Ray Business - Confirmed reviews ALL

The staff are fantastic, always very friendly, cheerful and polite. Wonderful

Dear Raymond George T., We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duyen Nguyen (Ms) Assistant Guest Relations Manager

Wonderfull trip. I will come back again. I love Mercure Vung Tau much. And all my friends too, we love here!

TripAdvisor rating 5.0/5

kimngocyencc TripAdvisor review

I love Mercure Vung Tau much. All my frineds too, we will cone back again. Thanks all staffs of Mercure VT. Love all. I will to introduce this resort for my relatives & friends! Happy Lurnal New Year! Best wishes to all members of Mercure!

Xin Chao kimngocyencc, Thank you for staying at Mercure Vung Tau and taking your time to make a lovely review for us. I am so happy to hear that you had a wonderful stay at our hotel. Thank you again for your recommend our hotel to your relatives, friends and for your best wishes to all our members. We also wish you all the best for this year and look forward to welcoming you back soon :) Warmest regards, Duyen Nguyen (Ms) Guest Relations Supervisor

Good memory (Accor Platinum member)

TripAdvisor rating 5.0/5

csb7983 TripAdvisor review

Check-in date on February 10th. The Mercure Vung Tau Hotel, which I visited for the first time, was enough to leave a good memory. The friendly staff's service and comfortable room conditions were very satisfactory. The room with a good view and the well-managed swimming pool were very liked by a young child. If I come back to Vung Tau, I will visit the Mercure Vung Tau Hotel without hesitation. Especially, I want to say thank you to Mr. Vo, Ms. Duyen.

Xin Chao csb7983, Thank you for staying Mercure Vung Tau and for this lovely review. Delivering exceptional guest experience and making sure that your stay is perfect is singularly the most important thing to us. I am so glad we were able to achieve that during your stay and I will transfer your thanks to Mr. Vo. Thank you so much again for choosing Mercure Vung Tau and I look forward to welcoming you back soon. Best Regards, Duyen Nguyen (Ms) Guest Relations Supervisor

Great place for casual getaway

TripAdvisor rating 4.0/5

sgl0ve TripAdvisor review

I love this place very much. Not a huge resort but it is enough for casual getaway with young children. I will definitely come back. Only one thing I want to request is to serve hot tea and coffee at the breakfast.

Xin Chao sgl0ve, Thank you for staying at Mercure Vung Tau and sharing your experiences with us. We are extremely delighted to know that you love our place and will be back. Beside that we truly sorry about our breakfast which did not meet your expectations. I have shared this to related team for their improvement actions. We look forward to welcoming you back soon and hope your next stay will be more pleasant than the previous one. Sincerely, Duyen Nguyen (Ms) Guest Relations Supervisor

Memorable stay

TripAdvisor rating 5.0/5

Rymth TripAdvisor review

This is a wonderful seaside hotel. Our room is cozy, comfortable and filled with amenities. We will be back to this hotel when travelling to Vung Tau. Thanks Ms. Duyen (Guest Relations Supervisor) for your warm welcome!

Dear Rymth, Thank you for choosing our Hotel & taking time to share your review! I am delighted to read that you have enjoyed your stay with us & that Ms Duyen looked after you well! We look forward to welcoming you back, Warm regards, Mathieu Le Besq General Manager

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