Mercure Vung Tau

Customer review rating (ALL Rating) 4.5/5 1,001 reviews

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Mercure Vung Tau - Image 1
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03 06 Ha Long Street, Vung Tau Ward, 700000 Ho Chi Minh City, Vietnam

Description

Hotel extras

  • Achieved HACCP certification, affirming international food safety standards.

  • Our secluded beach area offering guests a sense of privacy and serenity

  • The stunning Mediterranean-inspired decor infusing throughout the hotel

  • The first international four-star hotel centrally located in Vung Tau City

  • A boutique resort concept that caters to all tastes, especially for couples & families

Our accommodation(s)

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Hotel location

Mercure Vung Tau

03 06 Ha Long Street, Vung Tau Ward
700000 Ho Chi Minh City
Vietnam

GPS:10.326469, 107.081345

Telephone
Fax +84 254 3522 990

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

BREEZES

Idyllically overlooking our turquoise beach, with all the comfort and space you deserve, Breezes Restaurant is a perfect venue with the breezy vibe. Our sumptuous cuisine is perfectly presented and crafted to make your dining experience sublime.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,001 reviews

Customer review rating 3.5/5

Thi K. A. D. Families - Confirmed reviews ALL

I truly enjoyed the room, pool, beach and breakfast buffet. However I would like to suggest 2 improvements 1. The hallway has raised edges that cause people to trip. My child fell and hit his head, and I noticed other children having similar issues 2. I booked two rooms but they were placed far apart, which was inconvenient for my family. I really like your hotel, so I’m sharing this feedback sincerely and hope to return in the future with an even better experience.

Customer review rating 1.5/5

Oliver B. K. Couples - Confirmed reviews ALL

Unattentive staff, construction happening out the front of our room at inappropriate hours, knowone should be situated Infront of such work whilst staying at a hotel of this price. Not to mention being woken up by house cleaners looking to clean our room at 8am, pretty bad, not really good enough, unprofessional.

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re sorry to see that your overall experience did not meet your expectations. Regarding the room makeup, we would like to share that during busy weekends with high occupancy, our Housekeeping team usually starts their rostered services after 8:30 AM to accommodate all rooms efficiently. However, we deeply regret that waking you up at after 8:30 AM disrupted your rest. For your absolute privacy on future stays, please feel free to switch on the "Do Not Disturb" (DND) light, and our team will ensure your room is not approached until you are ready. Your comments have been shared with our team for review and improvement. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Sincerely, Thao Tran Duty Manager

Customer review rating 5.0/5

Thi K. U. B. Families - Confirmed reviews ALL

very good

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Customer review rating 3.5/5

Huong G. N. Business - Confirmed reviews ALL

As a regular customer, I've always had a good experience at Mercure Vung Tau. Staff are friendly & helpful, except for some who look grumpy. However, this time I was a bit disappointed cause the air conditioner didn't work in the middle of the night, and the next night was the same. Finally, the reception decided to move to another room, which is smaller than the previous one. As an Accor Gold member and a regular customer, I think the hotel should do better.

Dear Valued Guest, Thank you for your loyalty as an Accor Gold member and for sharing your constructive feedback. We sincerely apologize for the disappointment caused by the malfunctioning air conditioner during your recent stay, which required you to move to a smaller room. This does not reflect the high standards we strive to maintain, especially for our regular guests. We have addressed this issue immediately with our Engineering team to conduct a thorough inspection and repair of the cooling system in that room. . We deeply value your continued support and look forward to the opportunity to provide you with a much improved and comfortable experience on your next visit. Sincerely, Thao Tran Duty Manager

Customer review rating 5.0/5

Peter M. Families - Confirmed reviews ALL

Had a great stay with our newborn. The team made sure that our stay was excelerating our expectations. This was our third stay here and by far the best.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Other web-users rate our hotel

  • 214 reviews 8.7/10 Location
  • 367 reviews 8.8/10 Room
  • 431 reviews 8.3/10 Service
  • 6 reviews 10/10 WiFi
  • 161 reviews 8.4/10 Food
  • 151 reviews 8.8/10 Breakfast
  • 144 reviews 8.5/10 Comfort
  • 133 reviews 8.4/10 Beach

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