Mercure Vung Tau

Customer review rating (ALL Rating) 4.5/5 1,178 reviews

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Description

Hotel extras

  • Our secluded beach area offering guests a sense of privacy and serenity

  • The stunning Mediterranean-inspired decor infusing throughout the hotel

  • The first international four-star hotel centrally located in Vung Tau City

  • A boutique resort concept that caters to all tastes, especially for couples & families

Our accommodation(s)

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Hotel location

Mercure Vung Tau

03 06 Ha Long Street, Ward 2
790000 VUNG TAU
Vietnam

GPS:10.326469, 107.081345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

BREEZES

Idyllically overlooking our turquoise beach, with all the comfort and space you deserve, Breezes Restaurant is a perfect venue with the breezy vibe. Our sumptuous cuisine is perfectly presented and crafted to make your dining experience sublime.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,178 reviews

TripAdvisor Rating  5.0/5  1,136 reviews

Memorable trip at Mercure

TripAdvisor rating 5.0/5

Thu H TripAdvisor review

Dear beloved Mercure Vung Tau Team, Thank you very much for your warm welcome to us in last days. We had so many memorable experiences, we felt really happy and satisfied with everything when we were there. Staff are very friendly and willing to help, special thanks to Ms.Mai FO. You made us feel like home and hope to seeing you soon. Best regard

Bad

Customer review rating 1.0/5

R. E. Friends - Confirmed reviews ALL

Location was not as present in the web, very surprising We must cross, traffic for using the hotel facilitise

Dear Mr R. , Greetings from Mercure Vung Tau ! I am very sorry to learn about your experience and your overall feedback about the stay which was less than satisfactory and please accept my sincere apologies once again. Guest experience and satisfaction is of utmost priority and we take every feedback very seriously, as it helps us improve our services and ensure a better experience for our guests. In this regard I wish we were informed of your condition while at the hotel as we would have got you immediate medical attention. We hope you are better now. We would like to assure, at our hotels we follow highest standards of hygiene and safety and ensure attention to every detail to give our guests a comfortable stay and a good night sleep. About your stay we sincerely regret we could not accommodate you for a room upgrade this time for the first night. Our General manager and Front office manager met with you and explained our compulsions about the room inventory for the first night , however for the 2nd night we were able to upgrade your room category which was later denied by you on the second day. We always believe in going above and beyond for our esteemed members and try to do our best to ensure a comfortable stay . In that spirit you would agree the hotel team did offer you various solutions as a gesture for your loyalty – Our General Manager offered to host you and your guests for Beer and Grill promotion on the first night and during the stay personally checked for your satisfaction too . Our Front office manager was in touch with you constantly during the stay checking for your satisfaction . We offered you and your guests room upgrade for the 2nd night . Again as gesture from the hotel side we waived off the Laundry bill of your stay for an amount over 1 million. I again personally met you on the departure and checked for your satisfaction. I hope this demonstrates our commitment to making amends for the inconvenience you experienced. Thank you again for your constructive feedback as it surely helps us to improve and provide excellent guest experience to our esteemed members and guests. We hope to have the opportunity to welcome you back for a more positive experience in the near future. Best Regards, Thien Dao Assistant Guest Relations Manager

Wonderful gem by the sea

Customer review rating 4.5/5

Charles Couples - Confirmed reviews ALL

This Mercure is a superb place just be the sea, not gigantic in number of rooms but certainly so in space, infrastructure, services and quality. Price/performance also outstanding.

Dear Mr I., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thien Dao Assistant Guest Relations Manager

Well located and good stay

Customer review rating 3.5/5

Bang N. Business - Confirmed reviews ALL

The security quite bad. When I came back after lunch, I saw many parking lots. But they instructed me the parking lot which was very far from the resort.

Dear Mr. Bang, Thank you once again for your valuable feedback regarding your recent stay at the Mercure Vung Tau. We are pleased to hear your overall positive comments, and we will certainly share them with our team. However, I would also like to sincerely apologize for the inconvenience you experienced with our parking arrangements. I understand your frustration with being directed to a parking lot far from the resort, especially when closer spots were available. Please rest assured that we are reviewing our procedures to ensure that such situations do not occur in the future. We also apologize for any concerns regarding security. Your feedback is important, and we will work to enhance both the safety and convenience for our guests. Thank you again for taking the time to share your experience with us. We hope to have the opportunity to welcome you back soon, and that your next stay will be even more comfortable. Sincerely, Thien Dao Assistant Guest Relations Manager

AMAZING 🩷

Customer review rating 5.0/5

L. L. Friends - Confirmed reviews ALL

AMAZING place with beautiful views, great pool and sensational food and of course beautiful staff🩷🩷Highly recommend and we are already planning our next trip next year 🙌🙌🙌

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dao Duy Thien Assistant Guest Relations Manager

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Other web-users rate our hotel

  • 194 reviews 8.5/10 Location
  • 367 reviews 8.7/10 Room
  • 420 reviews 8.4/10 Service
  • 130 reviews 8.5/10 Breakfast
  • 127 reviews 8.6/10 Cleanliness
  • 113 reviews 7.5/10 Beach
  • 58 reviews 7/10 Value

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