Pullman Saigon Centre 5 stars

Whilst the hotel is in a great location etc, and we enjoyed the stay, unfortunately once we arrived home, found £535 had been taken off my Card (for no reason). The money taken at check in etc has been refunded but a separate transaction of £535 was taken. Hotel has admitted mistake, but no reason why? At time of writing no refund has been made...despite numerous e-mails and Whatsapp messages from the Hotel saying they are chasing their bank. BEWARE when passing your card over.... Have been back in UK for 4 weeks now and still chasing hotel. My Banks Fraud / Dispute team have now taken over. Accor Hotels do not have a Head Office e-mail address you can contact.....only route is via the Hotel(s) you had stayed at...which is of no use as the above confirms

Khoa is the best waiter. He is really kind and explaines us all the tips. The food was so good (burrata and carpaccio) and the ambience is so cool! Would recommend. Perfect place, Nice view. Khoa is super professional.

The hotel had such good service. The receptionists and waiters named Phát, Hải, Phú, Danh were so helpful and kind. We ate breakfast and Vy the waitress gave such good and friendly service. I would recommend this hotel to friends and colleagues. Please keep up the good work. The experience was the best I’ve ever had. Such a positive experience.

Overall, the room was nice and well located. However, there's a few issues which i let them go and didn't bring it up to the staff througout my stay. Firstly, when i checked in and got into the room, I found snack bits on the carpet floor. I just clean it up anyway, and get on with my stay. One of the toiletries was opened too, making me feel it is unhygenic to use the rest. Second incident was when i ordered food to my room at around 1am. It took about 45mins for a Bahn Mi to be delivered to my room. The food was cold, I expect at least the baguette to be toasted. I was also worried about getting tummy ache with the cold food. I was hungry and ate it anyway. The staff didn't explain or apologise on why the food took so long too. Later did I realised they have sent the food to the wrong room, and probably went around to figure out which room ordered it (I got to know this, as they knocked on my colleague's room door at 1.30am and he is asleep! He shared with me about it the following morning and that's when i know where my food went) But overall was still a pleasant stay, just will expect more from a 5 star hotel.

Check-in and out was smooth and quick. Housekeeping was able to attend to our requests readily. Also gave me a birthday cake and a personal written card😊