Pullman Saigon Centre 5 stars

Customer review rating (ALL Rating) 4.5/5 2,070 reviews

Best price
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Pullman Saigon Centre - Image 1
Pullman Saigon Centre - Image 2
Pullman Saigon Centre - Image 3
Pullman Saigon Centre - Image 4
148 Tran Hung Dao Boulevard, Cau Ong Lanh Ward, 700000 HO CHI MINH, Vietnam

Description

Hotel extras

  • "Free WIFI and cable Internet, Complimentary in-room water "

  • "IPTV integration with guests' own device "

  • Coffee/tea making facilities, Mini bar, Rain shower/bathtub

  • "Spectacular views of the city's skyline "

  • Free access to fitness, outdoor swimming pool, and sauna

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior 2 Single Beds

Photo out of - Superior 2 Single Beds

The stylish 35m² room features the 2 signature Pullman beds, a vibrant city view, 40-inch LED TV, rain shower, and 24-hour room service.

  • Views:

    City View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Open bathroom
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 39'/99 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • 3 pers. max
  • 35 m² / 376 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
See availabilities

The stylish 35m² room is complete with a signature Pullman bed, a bathtub, a rain shower, 40-inch LED TV, and complimentary Wi-Fi. Enjoy access to the fitness centre, outdoor swimming pool, Jacuzzi, and sauna.

  • Views:

    City View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Open bathroom
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 39'/99 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

The stylish 35m² room is complete with 2 signature Pullman beds, a bathtub, a rain shower, 40-inch LED TV, and complimentary Wi-Fi. Enjoy access to the fitness centre, outdoor swimming pool, Jacuzzi, and sauna.

  • Views:

    City View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Open bathroom
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 39'/99 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

The cozy and private 35m² room on floors 25-29, offers a lively city view, Lounge access, Executive room benefits, espresso machine, bathtub, rain shower,40-inch LED TV, and complimentary Wi-Fi.

  • Views:

    City View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Open bathroom
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 39'/99 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

The cozy and private 35m² room on floors 25-29, offers a lively city view, Lounge access, Executive room benefits, espresso machine, bathtub, rain shower,40-inch LED TV, and complimentary Wi-Fi.

  • Views:

    City View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 39'/99 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Suite

Executive Suite with 2 Single Beds

Photo out of - Executive Suite with 2 Single Beds

Located on the Executive floor, this 70m² suite offers a chic living space, a comfortable master bedroom boasting a city view, Lounge access, Executive room benefits, espresso machine, and 40-inch LED TV.

  • Views:

    City View

Max. number of persons
3
Area
From 70 m² / 753 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Open bathroom
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 39'/99 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Suite

Pullman Signature Suite

Photo out of - Pullman Signature Suite

Spacious 70m² one-bedroom suite with city views, Lounge access, Wi-Fi, signature bathroom, 40-inch LED TV, espresso machine, and complimentary Wi-Fi.

  • Views:

    City View

Max. number of persons
3
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Open bathroom
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 39'/99 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Suite

Presidential Suite

Photo out of - Presidential Suite

Located on the 29th floor, the hotel's most prestigious suite has a 1722 sq.ft. floor area, which includes a stylish living room, modern master bedroom, dining area, floor-to-ceiling windows and panoramic views of the city.

  • Views:

    City View

Max. number of persons
3
Area
From 160 m² / 1722 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Open bathroom
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 39'/99 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Hotel location

Pullman Saigon Centre

148 Tran Hung Dao Boulevard, Cau Ong Lanh Ward
700000 HO CHI MINH
Vietnam

GPS:10.764448, 106.691923

Telephone
Fax +84 28 3838 8627

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 306 rooms
  • 2 rooms for people with reduced mobility
  • 150 non-smoking rooms
  • 31 floors

Languages spoken at the hotel

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Casino

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

2 Bars

Room service

  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for 0 to 3 years
  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years

Well-being

Outdoor Swimming Pool

  • Outside
  • On site

Fitness center

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 5 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.6 m / 5.2 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

MAD COW WINE & GRILL

Photo out of - MAD COW WINE & GRILL

Mad Cow Wine & Grill, the signature restaurant of Pullman Saigon Centre, redefines the dining scene with its innovative steakhouse concept. Located on the 30th floor, this venue offers stunning rooftop views of Saigon.

Cooking style
Steakhouse
Capacity
100
Accessibility
Accessible service
148 Tran Hung Dao Boulevard, Cau Ong Lanh Ward, 700000 Ho Chi Minh, Vietnam
Telephone +84 28 3838 8686

Exceptional closings

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Cheque
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Mad Cow Wine & Grill, the signature restaurant of Pullman Saigon Centre, redefines the dining scene with its innovative steakhouse concept. Located on the 30th floor, this venue offers stunning rooftop views of Saigon.

POOL BAR

Photo out of - POOL BAR

Cool refreshments, cocktails and snacks are available all day at the Pool Bar.

Bar Type
POOL BAR
Telephone +84 28 3838 8686

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Bar for hotel customers only
  • Terrace

Payment

  • Cash
  • Voucher
  • Other

Cool refreshments, cocktails and snacks are available all day at the Pool Bar.

Our outdoor swimming pool offers a refreshing escape with breathtaking city views.

The user-friendly fitness centre is accessible 24hrs a day. Cardiovascular training, kinesis, weightlifting, floor exercises are available with the latest equipment. The centre also has a Jacuzzi and sauna.

Relaxation and regeneration with a range of targeted care, varying durations and adapted to the needs of men and women both leisure and business.

Make your once-in-a-lifetime event memorable with our 420sqm large ballroom, which can accommodate up to 300 guests. A spacious pre-function area is also available for your pre and post wedding events.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,070 reviews

Customer review rating 4.5/5

Gerges J. T. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Jorgen S. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Robert S. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Fabrice D. Solo - Confirmed reviews ALL

Customer review rating 3.0/5

Mark K. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Jorgen S. Business - Confirmed reviews ALL

See above

Customer review rating 4.5/5

Robert S. Couples - Confirmed reviews ALL

We had a great staycation at the pullman

Customer review rating 5.0/5

Fabrice D. Solo - Confirmed reviews ALL

Great location, very nice rooms with very comfortable bed.

Customer review rating 3.0/5

Mark K. Couples - Confirmed reviews ALL

Whislt our room had a great view of the city, our experience was let down by the poor water flow from the rain shower and the bath towels were thin old and frayed and past their use by date, breakfast was also a highlight as well as location

Customer review rating 5.0/5

Peter S. Business - Confirmed reviews ALL

Very helpful and friendly staff.

Customer review rating 5.0/5

Peter S. Couples - Confirmed reviews ALL

From the airport pick-up to the airport drop off 7 days later we received the most warm and welcoming encounters with staff from all aspects of our stay. Staff remembered our names and always provided a high level of service. It's a credit to all at Pullman Saigon Centre.

Customer review rating 5.0/5

Maria I. Couples - Confirmed reviews ALL

We had a brief layover in HCMC and chose to stay the night at Pullman. We were extremely grateful for the suite upgrade. The room was absolutely amazing, and the service by the team in the executive lounge was the cherry on top, that we hoped to have stayed longer. We were so impressed, we are already planning a full trip to Vietnam with Pullman as our base. Thank you team for the amazing hospitality, and we can’t wait to be back

Customer review rating 5.0/5

Quang H. L. Couples - Confirmed reviews ALL

A very pleasant stay at Pullman Saigon. Staff was extremely nice and the service was very nice. Breakfast is very good with a wide variety of choices. Shoutout to Mr. Duy - front desk for helping us the check in experience effortlessly

Customer review rating 4.5/5

Takashi K. Business - Confirmed reviews ALL

I stayed in Pullman Saigon Centre for 5 days for business. It was very comfortable stay and great view from my room.

Customer review rating 3.5/5

Ann E. R. Business - Confirmed reviews ALL

The bathroom is starting to appear dated with discoloring in the tile and on the window privacy material

Customer review rating 5.0/5

Sorayah Z. Couples - Confirmed reviews ALL

The staff went above and beyond to make our anniversary celebration memorable. Thank you to the welcoming team that made this happend and the staff on the executive floor that were always welcoming and friendly.

Customer review rating 4.5/5

Publico A. Business - Confirmed reviews ALL

Very warm welcome and helpful staff, especially Hahn, who assisted me as soon as I arrived.

Customer review rating 5.0/5

Jialin X. Families - Confirmed reviews ALL

Clean, comfortable room and friendly service. The breakfast buffet was fantastic with a wide variety of fresh, delicious options. Special thanks to Ms Y, An for being so welcoming and helpful throughout our stay!

Customer review rating 4.5/5

Ardy A. K. Business - Confirmed reviews ALL

The hotel is location is near to the restaurant and business distric

Customer review rating 1.0/5

Jun Z. Business - Confirmed reviews ALL

The shower head in the room was broken on the first night of my stay. Although I was offered to change the room after communication the next day, I was asked to wait in the room for more than 20 minutes before arranging the guest room staff to help me change the room. At that time, I returned to my room after a busy day and urgently needed to rest. I called the front desk three times to urge me. The service efficiency is too low. When I checked out and left the hotel at 12 o'clock, the power bank was left in the room, and the hotel room was not found in time (it was very clear how much the Mini Bar spent). Then after half a day, I took the initiative to ask the front desk to arrange the guest room to find it. After finding it, I didn't hand it over to the front desk. When I arrived at the hotel to pick it up, I was asked to wait at the front desk. It will be delivered from the guest room department after waiting for a long time. The overall service process and efficiency are extremely inconsidering customer feelings.

Customer review rating 1.5/5

Vineela D. Families - Confirmed reviews ALL

While the hotel was well located in the city, we were very disappointed with the hospitality and the staff. While we had to pay significant amount of extra charges which we are only made aware of after we have checked in for the additional family to use the executive lounge, the staff were not welcoming and the food was awful in the executive lounge. Never felt so uncomfortable in a place paying for extra comfort. One of the worst experiences we ever had with any of the Accor hotels till date.

Customer review rating 4.5/5

George M. Couples - Confirmed reviews ALL

Really nice

Customer review rating 4.5/5

Sheng X. S. Families - Confirmed reviews ALL

Location is convenient and accessible. Staff are helpful and friendly. Will have scored a perfect 10 if the room is dust free.

Customer review rating 5.0/5

Sze T. E. G. Business - Confirmed reviews ALL

This is the summer month and lots of rain! I was particularly impressed with Phat who was manning the concierge for making efforts to get me an umbrella when all I’m really were ran out by the visitors. I don’t know how he did it, but his junior staff who told me sorry all umbrellas were raj out told me only his manager (Phat) could enlighten his customers! I am truly impressed with his resourcefulness

Other web-users rate our hotel

  • 874 reviews 9.4/10 Location
  • 1,076 reviews 7.5/10 Room
  • 1,704 reviews 9.1/10 Service
  • 18 reviews 8/10 WiFi
  • 583 reviews 9.3/10 Breakfast
  • 492 reviews 9.2/10 Food
  • 353 reviews 6.7/10 Cleanliness
  • 91 reviews 9.1/10 Pool

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