Novotel Living Saigon South 4 stars

Customer review rating (ALL Rating) 4.6/5 430 reviews

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Novotel Living Saigon South - Image 1
Novotel Living Saigon South - Image 2
Novotel Living Saigon South - Image 3
Novotel Living Saigon South - Image 4
No 2 Street C, Tan My Ward, 700000 HO CHI MINH, Vietnam

Description

Hotel extras

  • Just a 2-minute walk to Saigon Exhibition and Convention Center.

  • Conveniently located near businesses, medical facilities, shopping malls, entertainment.

  • Complimentary Wi-Fi in public areas and guest rooms

  • Free access to the fitness center, sauna and laundromat.

  • Private, secure paid parking available.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Studio

Studio with 2 Single beds

Photo out of - Studio with 2 Single beds

The soft refurbished 26sqm studio offers an integrated living and bedroom areas equipped with a smart TV, working desk, safe, iron & ironing board, WiFi and a kitchenette with refrigerator & a modern bathroom with shower to ensure your comfort.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Ice Machine
  • Microwave
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Apartment

One bedroom Deluxe apartment

Photo out of - One bedroom Deluxe apartment

The newly refurbished 53sqm apartment features a king bedroom and separate living area. Upgraded features includes smart tv, new furniture, espresso machine, desk, safe, ironing set, WiFi, kitchenette & a modern bathroom to ensure your comfort.

  • Views:

    City View

Max. number of persons
4
Area
From 53 m² / 570 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Ice Machine
  • Microwave
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

Two Bedroom Apartment

Photo out of - Two Bedroom Apartment

This 69sqm newly renovated apartment has two bedrooms, separate living area & modern bathrooms. Upgraded features includes smart TV, new furniture, espresso machine, desk, safe, ironing set, WiFi, kitchenette with refrigerator to ensure your comfort

  • Views:

    City View

Max. number of persons
6
Area
From 69 m² / 742 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Ice Machine
  • Microwave
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Living Saigon South

No 2 Street C, Tan My Ward
700000 HO CHI MINH
Vietnam

GPS:10.73049, 106.72361

Telephone
Fax +84 28 3528 7555
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 175 rooms
  • One room for people with reduced mobility
  • 82 family rooms
  • 175 non-smoking rooms
  • 13 floors

Languages spoken at the hotel

  • English
  • Vietnamese

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Complementary Self Service Laundry

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

3 Meeting rooms

Business Center

  • Self service business center

Well-being

Fitness center

  • On site

Sports and leisure

Bike rack facilities

  • On site

Bike rack facilities

  • Nearby
  • On site
  • Indoor parking
  • Private

Private indoor parking

Parking information

  • On site
  • Indoor parking
  • Private

Food Exchange Saigon South

Photo out of - Food Exchange Saigon South

The Food Exchange Saigon South blends international and Asian cuisines, offering a wide range of buffet and à la carte options. This all-day dining restaurant and bar provides a contemporary setting for a delightful culinary experience.

Cooking style
International
Chef name
Minh Tuan (Ryan) TRAN VO
Capacity
70
Accessibility
Accessible service
700000 Ho Chi Minh, Vietnam
Telephone +84 28 3528 7555
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Accommodate food

  • Brunch
  • Children menu
  • Salt-free menu
  • Vegetarian menu

The Food Exchange Saigon South blends international and Asian cuisines, offering a wide range of buffet and à la carte options. This all-day dining restaurant and bar provides a contemporary setting for a delightful culinary experience.

Located on the 2nd floor, Food Exchange Bar offers a stylish yet inviting atmosphere, perfect for unwinding, networking, or socializing. You can enjoy a wide range of enticing drinks, including draught beer, making it an exceptional spot in Phu My Hung.

Begin your day with a nutritious breakfast buffet at Novotel Living Saigon South. Indulge in a variety of treats and vitamins, thoughtfully prepared to fuel your great day in a vibrant and welcoming atmosphere.

On the 3rd floor, our fitness center features state-of-the-art Life Fitness equipment, offering everything for a full workout. Designed for both energy and relaxation, it's the perfect space to stay active, recharge, and maintain balance during your stay.

Unwind in our serene steam room and sauna, where relaxation and rejuvenation come together. Recharge at our fully-equipped fitness center, designed to keep you active, refreshed, and perfectly balanced throughout your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  430 reviews

Customer review rating 4.5/5

Ivars U. Business - Confirmed reviews ALL

Dear valued guest, Thank you for taking the time to share such a wonderful review of your recent stay with us at Novotel Living Saigon South! We are thrilled to read that our prime location right around the corner from the exhibition center was so convenient for your business trip. It is also fantastic to know that our team provided friendly service and that you enjoyed high standards of accommodation, cleanliness, and comfort throughout your visit. We truly appreciate your feedback regarding the breakfast selection as well—it is a great note for us as we continually look for ways to make our guest experience a solid 10/10 across the board. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you back the next time business brings you to the area! Warm regards, Andrew-Front Office Manager

Customer review rating 4.0/5

Cecilia H. Business - Confirmed reviews ALL

Dear valued guest, Thank you so much for sharing your feedback with us! As a valued member of the ALL - Accor loyalty program, it is wonderful to know that you had a smooth booking experience through our reservation center and that everything from your accommodation and cleanliness to our breakfast selection and team met your expectations completely. We are thrilled that you enjoyed a comfortable business stay with us, and we truly appreciate your top recommendation of both our hotel and the loyalty program. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next trip! Warm regards, Andrew-Front Office Manager

Customer review rating 3.0/5

See M. A. Y. Business - Confirmed reviews ALL

Dear valued guest, Thank you for taking the time to share your feedback with us following your recent business stay. As a Silver member of our ALL - Accor loyalty program, your opinions are extremely valuable to us. We are glad to hear that you appreciated our convenient location next to the exhibition center and nearby restaurants. However, we are deeply concerned to read about your experience regarding our room facilities, service training, and particularly the difficulties you faced during check-out. Please accept our sincere apologies for the issues with the noisy air conditioning, the comfort of the bed, and the check-out process, which fell well short of the standards we aim to provide. We have shared your detailed comments with our management and operations teams—including our front desk and housekeeping departments—to address staff training, app instructions, and room maintenance immediately. We truly appreciate your honesty as it helps us identify critical areas for improvement. Should you give us another opportunity in the future, we would love the chance to provide you with the seamless and comfortable experience you rightfully expect from Novotel Living Saigon South. Warm regards, Andrew-Front Office Manager

Customer review rating 4.0/5

Thi T. L. T. Business - Confirmed reviews ALL

Dear valued guest, Thank you very much for sharing your kind feedback with us. We are delighted T. know that you and your daughter had a sweet and comfortable stay, and that our hotel made you feel like home. Your lovely comments are greatly appreciated and will be shared with our team. We look forward T. welcoming you and your daughter back again soon! Best regards, Andrew-Front Office Manager

Customer review rating 3.0/5

Hoang P. N. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share such detailed feedback about your recent stay with us. We are delighted to hear your positive comments about our service team. It is especially encouraging to know that you found our staff friendly, enthusiastic, knowledgeable, and well-trained. We will certainly share your kind words with the team. At the same time, we sincerely apologize that several aspects of your experience did not meet your expectations. We regret the inconvenience caused by the noise from the air conditioning and the fluctuating bidet water pressure. Your comments have been shared with our Engineering team for further inspection and follow-up. We are also sorry to hear that the lunch buffet did not meet your expectations in terms of menu variety, food quality, and replenishment speed. Your feedback has been shared with our Food & Beverage and Culinary teams so that these areas can be reviewed and improved Regarding the parking experience, we apologize for the inconvenience caused by the lack of proper guidance to our underground parking facility. We understand your concern about vehicles being parked outdoors and exposed to the elements. We will review this process with our Front Office and parking team to ensure clearer and more appropriate assistance for our guests. Your feedback is extremely valuable to us as it helps us identify areas where we can improve. We truly appreciate your recognition of our staff as well as your constructive comments, and we hope to have the opportunity to provide you with a much-improved experience on your next visit. Warm regards, Front Office Manager

Dear valued guest, Thank you for taking the time to share such a wonderful review of your recent stay with us at Novotel Living Saigon South! We are thrilled to read that our prime location right around the corner from the exhibition center was so convenient for your business trip. It is also fantastic to know that our team provided friendly service and that you enjoyed high standards of accommodation, cleanliness, and comfort throughout your visit. We truly appreciate your feedback regarding the breakfast selection as well—it is a great note for us as we continually look for ways to make our guest experience a solid 10/10 across the board. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you back the next time business brings you to the area! Warm regards, Andrew-Front Office Manager

Customer review rating 4.0/5

Cecilia H. Business - Confirmed reviews ALL

friendly team

Dear valued guest, Thank you so much for sharing your feedback with us! As a valued member of the ALL - Accor loyalty program, it is wonderful to know that you had a smooth booking experience through our reservation center and that everything from your accommodation and cleanliness to our breakfast selection and team met your expectations completely. We are thrilled that you enjoyed a comfortable business stay with us, and we truly appreciate your top recommendation of both our hotel and the loyalty program. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next trip! Warm regards, Andrew-Front Office Manager

Customer review rating 3.0/5

See M. A. Y. Business - Confirmed reviews ALL

It is located next to the exhibition center and very nice restaurant. However staff are not well trained even though they're very nice and room facility is not up to standard (Aircon is noisy, bed is not comfortable)

Dear valued guest, Thank you for taking the time to share your feedback with us following your recent business stay. As a Silver member of our ALL - Accor loyalty program, your opinions are extremely valuable to us. We are glad to hear that you appreciated our convenient location next to the exhibition center and nearby restaurants. However, we are deeply concerned to read about your experience regarding our room facilities, service training, and particularly the difficulties you faced during check-out. Please accept our sincere apologies for the issues with the noisy air conditioning, the comfort of the bed, and the check-out process, which fell well short of the standards we aim to provide. We have shared your detailed comments with our management and operations teams—including our front desk and housekeeping departments—to address staff training, app instructions, and room maintenance immediately. We truly appreciate your honesty as it helps us identify critical areas for improvement. Should you give us another opportunity in the future, we would love the chance to provide you with the seamless and comfortable experience you rightfully expect from Novotel Living Saigon South. Warm regards, Andrew-Front Office Manager

Customer review rating 4.0/5

Thi T. L. T. Business - Confirmed reviews ALL

Your hotel made my stay with my daughter a sweet time

Dear valued guest, Thank you very much for sharing your kind feedback with us. We are delighted T. know that you and your daughter had a sweet and comfortable stay, and that our hotel made you feel like home. Your lovely comments are greatly appreciated and will be shared with our team. We look forward T. welcoming you and your daughter back again soon! Best regards, Andrew-Front Office Manager

Customer review rating 3.0/5

Hoang P. N. Business - Confirmed reviews ALL

Regarding service staff: Good, friendly, enthusiastic, and knowledgeable—well-trained and able to answer all questions regarding hotel services. Regarding facilities: The room was relatively clean. The air conditioner was very old and noisy during operation. Water pressure for the bidet fluctuated between strong and weak. Regarding food: The lunch buffet menu was lackluster, and the food quality was disappointing. Replenishment of dishes was very slow. Main courses tasted rather mass-produced/artificial. Parking: Staff did not direct cars to the hotel's underground garage but instead had them parked right on the street curb, leaving windshields exposed to the elements.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback about your recent stay with us. We are delighted to hear your positive comments about our service team. It is especially encouraging to know that you found our staff friendly, enthusiastic, knowledgeable, and well-trained. We will certainly share your kind words with the team. At the same time, we sincerely apologize that several aspects of your experience did not meet your expectations. We regret the inconvenience caused by the noise from the air conditioning and the fluctuating bidet water pressure. Your comments have been shared with our Engineering team for further inspection and follow-up. We are also sorry to hear that the lunch buffet did not meet your expectations in terms of menu variety, food quality, and replenishment speed. Your feedback has been shared with our Food & Beverage and Culinary teams so that these areas can be reviewed and improved Regarding the parking experience, we apologize for the inconvenience caused by the lack of proper guidance to our underground parking facility. We understand your concern about vehicles being parked outdoors and exposed to the elements. We will review this process with our Front Office and parking team to ensure clearer and more appropriate assistance for our guests. Your feedback is extremely valuable to us as it helps us identify areas where we can improve. We truly appreciate your recognition of our staff as well as your constructive comments, and we hope to have the opportunity to provide you with a much-improved experience on your next visit. Warm regards, Front Office Manager

Customer review rating 4.5/5

Peck C. M. G. Couples - Confirmed reviews ALL

Easy access to where we need to go, pleasant surrounding and helpful staff.

Dear Valued Guest, Thank you very much for your kind review. We are delighted to know that our convenient location, pleasant surroundings, and helpful staffs contributed to a comfortable stay. We look forward to welcoming you back soon at Novotel Living Saigon South for another memorable experience. Sincerely, Novotel Living Saigon South Management Team

Customer review rating 5.0/5

Cathy A. G. Business - Confirmed reviews ALL

Room is always clean. The housekeeping lady, Ms. Thu did really great jobs.

Dear Valued Guest, We sincerely appreciate your thoughtful feedback. It is wonderful to know that you enjoyed a comfortable stay and that our housekeeping team, especially Ms. Thu, made a positive impression. Recognizing our team members’ dedication means a great deal, and we will gladly share your kind words with her. We look forward to welcoming you back soon at Novotel Living Saigon South for another memorable experience. Sincerely, Novotel Living Saigon South Management Team

Customer review rating 5.0/5

Mario M. Business - Confirmed reviews ALL

Thanks to Chris GM and his team, the say was exceptional, highly recommed Room 1311 , great room setup and layout. The hotel is close to everything you need in Saigon, and having the deal with Grab is fantastic. looking forward to being back again soon. Cheers

Dear Valued Guest, Thank you very much for sharing your wonderful experience at Novotel Living Saigon South. We are delighted to hear that you enjoyed Room 1311 with its great setup and layout, and truly appreciated the exceptional service from our Heartist team. It is also great to know that our convenient location and partnership with Grab added extra value to your stay. We sincerely look forward to welcoming you back soon for another memorable visit. Sincerely, Novotel Living Saigon South Management Team

Customer review rating 5.0/5

Son T. N. Families - Confirmed reviews ALL

Well located in the center of Phu My Hung area, mall, dining and entertainments surrounding

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location and had a comfortable stay. Your positive comments are truly encouraging and inspire us to keep improving our services. We sincerely look forward to welcoming you back soon and creating an even more memorable experience for you. Sincerely, Novotel Living Saigon South Management Team

Customer review rating 3.5/5

Arvind G. S. Business - Confirmed reviews ALL

Request prompt response for support such as TV working .Aircon cooling slower.but overall stay was comfortable.

Dear Valued Guest, Thank you very much for sharing your feedback with us. We are delighted that you found our location convenient and that your overall stay was comfortable. We sincerely appreciate your suggestions regarding early check-in, prompt technical support, and air-conditioning performance. Your comments are very valuable and will help us improve our services to better meet the needs of our guests, especially after long journeys. We look forward to welcoming you back soon and ensuring an even smoother and more enjoyable experience. Sincerely, Novotel Living Saigon South Management Team

Customer review rating 4.0/5

Safikamal H. Business - Confirmed reviews ALL

Good Stay.

Dear Valued Guest, Thank you sincerely for taking the time to leave such positive feedback for Novotel Living Saigon South. We truly appreciate your support and are delighted to know that you had a satisfying experience at our hotel. Comments like yours are a great source of motivation for us to continuously improve our service quality and deliver the best experiences to our guests. We look forward to welcoming you back in the near future. Sincerely, Novotel Living Saigon South Management Team

Customer review rating 5.0/5

Theodore M. N. Business - Confirmed reviews ALL

Stayed for 17 nights. Felt very at home.

Dear Mr. N., We sincerely appreciate your comments regarding your recent stay at Novotel Living Saigon South. It is always a pleasure to receive positive feedback, and I will be delighted to share your remarks with our team. Your kind words will serve as great encouragement to all of our staff as we continue striving to improve the quality of our services. Thank you once again for sharing your experience. We look forward to welcoming you back, and we hope your next visit will be just as pleasant as the last. Sincerely, Novotel Living Saigon South Management Team

Customer review rating 3.0/5

Pedro A. Families - Confirmed reviews ALL

Few weeks before my stay i was contacted by the hotel team to ask about my stay and if I needed anything. Great start. I informed I was coming with my family (wife and 8 months baby) and asked for a crib. They replied saying everything would be arranged and that I was going to get free breakfast because of my status. However, the crib arranged was in a bad shape and also didn't have a mattress, I needed to use some sheets to replace it. Also, the breakfast times were either informed wrongly (seems thatbthere was a difference between week days and weekends) and the service was always being finalized frw minutes before the ending time.

Dear Valued Guest, Thank you for sharing your detailed feedback with us. We sincerely apologize for the inconvenience regarding the crib and the breakfast service times. Your comments are very important and will help us improve our facilities and communication to better serve our guests. We truly appreciate your trust and look forward to welcoming you and your family again, with a more seamless experience. Sincerely, Novotel Living Saigon South Management Team

Customer review rating 5.0/5

David H. S. Business - Confirmed reviews ALL

The hotel was quite good for any needs around the area.

Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to know that you had a lovely stay and found the experience enjoyable. Your comments encourage us to keep enhancing our services, and we look forward to welcoming you again soon for another pleasant stay. Sincerely, Novotel Living Saigon South Management Team

Customer review rating 5.0/5

Thuy L. N. Business - Confirmed reviews ALL

The lady at the front desk surprised me with free upgrade. The apartment is large and well equipment kitchenette. Surrounding hotel are a lot of good restaurants and coffee. The breakfast for me is just ok, not very impressed.

Customer review rating 5.0/5

Sungjoo L. Business - Confirmed reviews ALL

Very close to exhibition center. Friendly staff. Especially from front desk Rocky, Annie and Kyle.

Customer review rating 4.0/5

Yen B. T. Couples - Confirmed reviews ALL

The gym was decent size but it would be good to have a pool.

Customer review rating 2.5/5

Sanat K. D. Business - Confirmed reviews ALL

Unfortunately, my stay was significantly affected by an air-conditioning issue in the bedroom. The air conditioner was not functioning properly and was blowing only mildly cool air rather than the cold air expected from a fully operational unit. I reported the matter, and an engineer attended promptly. However, despite the room remaining uncomfortably warm, he repeatedly insisted that everything was functioning normally. The language barrier made the situation even more challenging, as the engineer was unable to understand or communicate in English. More disappointing was the dismissive manner in which my concern was handled. I subsequently raised the issue with the receptionist, but I did not feel that the matter was given the seriousness or attention it warranted. As a result, sleeping during the night was extremely uncomfortable, and I was sweating considerably. This is particularly concerning because I have experienced a similar issue at this property previously. As a Platinum member, I would reasonably expect greater attentiveness, more effective communication, and a stronger service-recovery approach when a genuine concern is raised. Regrettably, the overall handling of the situation fell short of the service standards I associate with the brand.

Customer review rating 5.0/5

Allan L. Solo - Confirmed reviews ALL

Highly recommended

Customer review rating 5.0/5

Shawn M. N. Business - Confirmed reviews ALL

i had an excellent stay at novotel living saigon south. i travelled on business and the host company got me an apartment. the bed was comfortable--not too soft--and the air conditionings worked well. the amenities in the room were adequate for the stay and housekeeping was great! i did not use the laundry service provided in room, but i did use the FREE washer and dryer on floor three. the gym was more than i expected and the sauna worked great my second week there. set it to on at the beginning of a work out or even 20 minutes before the workout to ensure the proper temperature when going in. the restauraunt on the second floor was excellent--breakfast was great too. i received a discount on dinner while staying at the hotel--very cool!

Dear Mr. Shawn We very much appreciate your comments regarding your stay at the Novotel Living Saigon South. We are delighted to know that you’ve had a great stay experience with the room, hotel facilities, breakfast, and especially the service we delivered. Our goal is to ensure that all our guests enjoy memorable stay experiences with us, and we are truly happy we managed to achieve that with your stay. Once again, thank you very much for sharing your great feedback and we hope to be your home away from home every time your travels bring you to our charming city! Warm Regards, Vincent Tu Pham Front Office Manager

Other web-users rate our hotel

  • 285 reviews 9.2/10 Location
  • 306 reviews 8.3/10 Room
  • 346 reviews 8.7/10 Service
  • 8 reviews 8.5/10 WiFi
  • 142 reviews 9.4/10 Cleanliness
  • 119 reviews 8.6/10 Breakfast
  • 37 reviews 9.7/10 Wellness Area
  • 10 reviews 1.8/10 Pool

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