Sofitel Saigon Plaza 5 stars
Customer review rating (ALL Rating) 4.6/5 567 reviews
ALLSAFE approved hotel
5-star facilities, including a rooftop swimming pool & bar
7 meeting rooms, business centre, and support staff
2 restaurants, 2 bars, and 24-hour room service
Located in Saigon's business, shopping, entertainment area
282 luxurious guest rooms and suites
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Our modern rooms offer stunning views of the city. Facilities include free Internet access, IDD telephone, safe box, minibar, free coffee/tea making facilities, prime international TV channels and a hairdryer in the bathroom.
17 Le Duan, District 1, Ho Chi Minh City, Vietnam
700000 HO CHI MINH
Fax: +84 28 3824 1666
TanSonNhat International Airpot At 0km / 0 miles
THU THIEM At 4km / 2.5 miles
SAIGON RAILWAY STATION At 4.5km / 2.81 miles
SGN RAILWAY STATION At 6km / 3.73 miles
Check-in from - Check out up to
Mezz is an interactive buffet restaurant which provides guests a new culinary discovery with international dishes and Asian specialties, along with imported products from France. All guests are served with freshly cooked dishes a-la-minute.
Refinement can be found at LE 17 Bistro where our French Chef serves you creative and authentic Provence cuisine in a cosy and relaxed atmosphere. Private functions can be arranged on request.
100% genuine reviews from our guestsFind out more
Customer review rating 5.0/5
Melvin L. Couples - Confirmed reviews ALL
Helpful and excellent service throughout my stay
Comme ci Comme ca
TripAdvisor rating 3.0/5
TotallyBKK TripAdvisor review
Great central location, but hotel quite dated, in need of decoration and upskilling of staff. Poor English and poor customer service, but this may be due to covid lockdown and the need to hire a new workforce. The breakfast buffet was good and the lovely French patisserie and selection of wines were well received.
Dear Ali, Bonjour and greetings from Sofitel Saigon Plaza. First of all, we would like to thank you for your valuable time spent sharing with us your feedback. With regret, we have taken note of your experience during your recent stay with us. Please accept our sincerest apologies for the inconveniences experienced and for the service provided which did not fulfill your expectations. Kindly rest assured that your valuable comments were brought up to the related management team to improve our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Huyen Dang Acting Quality Control Manager
Overall pleasant experience, some little details could be improved
Customer review rating 3.5/5
Victoria Business - Confirmed reviews ALL
Overall a pleasant stay for us. I was traveling for work but my sister also joined me. As a Gold status member, check-in was seamless (both online and in person) and we were accommodated into our room as early as 9am (I had advised this early arrival the day before). I realized however that I may not have been given the automatic room upgrade. Maybe this happens when you pre-check in online or otherwise, I understand when sometimes the next room is not available but should have at least been advised of such at check-in. Either way I hope all status benefits would be consistent (and acknowledged, whether available or not) given that this was Sofitel. All staff were otherwise very friendly and accommodating. Other minor details would be that there was only instant coffee and chamomile tea in the room (no caffeinated teas -- and I actually preferred tea over coffee for my caffeine fix). Breakfast buffet choices was also almost exactly the same everyday though this is not too much of a complaint as the spread was largely enjoyable.
Good service, comfortable bed, great breakfast.
Customer review rating 4.0/5
T. W. K. Business - Confirmed reviews ALL
The staffs are very nice and helpful. The room is a bit dated, but it is clean and bed is comfortable. The breakfast is good, but there is not much choice for dinner in the hotel.
TripAdvisor rating 4.0/5
evanarden Business - TripAdvisor review
Its a great place but too old, the staff super helpful and the accommodation pretty decent. the location is great, i can walk to many locations. would definitely come back if im coming to ho chi minh!
Dear evanarden, Bonjour and greetings from Sofitel Saigon Plaza. We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, please rest assured that we will bring up your concern to our management team to rectify this issue. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Huyen Dang Acting Quality Control Manager
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