I stayed in Sofitel Plaza Saigon several times. Overally it was always good. Good location, good service, However my recent stay did not really meet my expectations for Sofitel brand : - Welcome fruits/cake when check in : I checked in the room with no aircon turned on, which was really a suprised for me. And no welcome fruits or cakes in the room. It was brought to my room sometimes in the evening but another suprise for me : just a 3 tiny snack packs. I expected a more appropriate welcome pack from a brand like Sofitel. Last but not least, there was no welcome letter. Not at all - Concierge service : I asked them to call me a taxi and was asked to wait. I waited for more than 15m and then had to check again with them to note that no taxi available. They seemed forgot my request and did not really pay attention. - I got 2 room cards when check in and used one for the electricity (which was really rare in Accor hotels, not mention Sofitel). But then the housekeeping also took it away when they did the cleaning. I got to ask the receptionist for a new one.

Room was clean, staff were friendly, however the room itself was not as good as before. Extremely loose sockets on the wall, can't even properly charge my mobile, you'll need to put something to hold it otherwise it will drop off, desperately need a proper maintenance in hotel. Aircon control panel doesn't work properly, you can't adjust the temperature. Children of other hotel guest were running and yelling on the hallway in the morning when I was still sleeping, it continued more than half hour until I called front desk to send someone to stop them. Overall it was not a pleasant stay.

It is a pleasure to write this review of my one month stay at the Sofitel. It was truly a home away from home for me, and the comfort and warmth I had and received defined my personal experience. Staying in the Club suite (Room 1909 and then 1903 which are the corner suites) with the spacious working desk and rooms meant I was able to successfully manage a working holiday with ease. My first thanks has to go to Miss Thoa and the other cleaners, who took care of my room spotlessly every day, were careful with my work setup and always greeted me with a smile! Huge thanks to Miss Chloe from Guest Relations and Mr Eban from Front Office for looking after me and fulfilling all my requests with smiles, and going the extra mile especially with the lovely cake and thoughtful gift for my sons birthday. Breakfast on L2 was a treat with so many varied options, and was great to always have a chat with Mr Paul, Ms Trang and Miss Quyen. Suggest talk to Mr Tuanh Anh for all your speciality coffee requests! Club evenings also on L2 were extra special as rather than your usual finger food, a full two course meal and drinks is on offer! I enjoyed many a glass of red and having the kind and warm Ms Huynh always ready for a chat, and the friendliness and local advice of Miss Thao, Miss My and Mr Quanh. The Sofitel gym is fantastic with new and good quality equipment, and whilst i didnt get an opportunity to use it much, the manager James was awesome in helping put a program for me. The onsite bar Ministry of Men hidden away is also a must do experience for those into a 1930's esque style, great cocktails! Finally, my biggest thanks must go to the GM Mario Mendis. Mario made sure i truly was looked after as a VIP, treated me as a friend, and has a genuine desire to ensure his entire team are representing the Sofitel brand as best as possible. Without a doubt, I will be a return "resident" of Sofitel Saigon, and I look forward to meeting all the wonderful staff I have mentioned, who I now consider to be my friends. Rohun.

Totally satisfy!

I booked this Hotel directly from Sofitel Saigon Plaza via email. What a wonderful exchange that made a very welcoming first impression. Like talking business with family. Service was more than expected and yet, no awkward surprises, the final bill was exactly as stated, actually, even a credit I didn’t expect that was a pleasant surprise. From the first moment I arrived at the Saigon International Airport and was met by the Sofitel Hotel Transport, I felt welcome and at home. The Hotel was beautiful and the Prestige Suite a gem. Hotel Staff was incredible. Starting with the 24/7 Concierge opening the door, calling Taxi Service, Luggage, and opening Car Doors to the Front Desk impeccably trained to care for any reasonable needs an out of town, or out of country, guest may need. Beautiful View of the City, a Suite that was maintained by the absolute best maids, staff, and hotel services. The Bed, rooms, and furniture was great, but the Shower was to die for. Laundry Service and every little detail managed as a 5-Star. Then, there was Breakfast…What an absolute treat. I could not imagine more variety or care taken to make every morning an awakening of the senses. Once again a Staff well managed, polite, catering, and even individual servers making selections tailored to the guests needs. A beautiful mix of French and Vietnamese Style, breakfast was a symphony of tastes, sensory delights, and flavors. From the Shower to the Cà Phê Sửa Đá and in room Ẽpresso the mornings were perfect. Great location for sightseeing, even close to a High Speed Boat Ferry up and down the Saigon River to Vũng Tàu. Next was the evenings at Sofitel Saigon Plaza, and LE7 Bistro. Can’t say enough for this evening event. Incredible Staff, Wonderful 5-Star food, Drinks, Appetizers, and a calming candlelit atmosphere. From management to staff everything was seamless and choreographed to perfection. My stay lasted just a day over two weeks. This Hotel must be commended for making me feel welcome and at home the entire time. The hotel was complete with a roof top swimming pool, very well equipped exercise room, showers, sauna, etc. Although very busy during my stay, any visit to these amenities was like visiting a family member. I can’t say enough about this stay. I came all the way from Washington DC, 1st time visit to Vietnam, and it was the perfect welcome. Absolutely recommend this as your choice to stay. I rate this visit equal to a 5-Star Hotel. I will absolutely return to this Hotel.

I stayed more than ten days. I've never felt uncomfortable and all the staff I run into were friendly. I felt like I was treated with consideration until the last day I left. If I visit Ho Chi Minh again, I will definitely go to Sofitel again.

Staff are polite and helpful but the equipment is old and really needs replacing. Despite being put in the quiet room level 17 I could still hear traffic noise because windows aren’t glazed. The safe didn’t work when I arrived so the maintenance guy was called but then broke again then worked then broke again. It was temperamental. The reception line was generally busy. Minibar was actually warm, when I mentioned to staff they said a minibar wasn’t actually meant to be cool. Perhaps so but it was the warmest minibar I’ve actually stayed at any of the hotels (I’ve been travelling around Vietnam for a month and must be on my 10th hotel!) Construction next door so if you are planning a lie in, don’t. Swimming pool was nice and so was its location. Lots of potential but really does need modernisation to avoid letting down guests (come on. How many complaints about the safe are you going to need before buying new one? They not even expensive). I moved to another hotel after day one and was quite happy with that one.

This Hotel ensured that Guests were accorded with a warm and professional approach from all Staff, and highly appreciated.

Stay with friends as a staycation holiday. Thanks Sofitel team for hosting us well as usual. Received a warm welcome from the FO team with a welcome drink and a nice upgrade for my family (Thank Eban, Kim Anh, Ngoc) for arranging Room and welcoming our family and friend. HK Team (Y Dieu, Thuong, Thanh, Khanh, Hung) were very efficient and hard working. The Le 17 Bistro is my favorite restaurant because of its services and food. Thanks, Mr Tân, Nhi, Thao, Quang, Huynh. The Breakfast is good and the team is working hard to serve a lot of customers with a nice attitude (Thanks Phat , Trang, Linh, Quyên). Friendly staff and well located. I would recommend Sofitel to all members to stay here for business or staycation purposes.

Relatively good location, very affordable.

Had a good stay at Sofitel after 2 years of absent from HCM due to the pandemic. Room is well kept and nicely decorated, breakfast was also good so no complains. Only issue was the front desk where I gave a specific instruction for the billing and it was ignored even during check out.

Very good. Great service and nice room. Special thanks to Ms Chloe at the Front Desk for her friendly and welcoming assistance.

Booked - room with Kingsize. On arrival told not available and given twin. Then later upon checking 4 other colleagues that checked in during the same time all had Kingbeds. Had to complain to 2 different staff at counter before allocated a Room with King bed. Question: why suddenly available and only after I complained twice? The next morning - no hot water in my shower. Upon return late that night after work , my used towels were in the bath with my wet floor mat - not removed after making up my room in the morning. Had to call for fresh towels. Then advised the staff re the hot water issue that morning. Hot water was ok when I showered that night. Next evening after I returned from work - I saw a letter left on my desk. Was good to say they tested and water all good BUT then saying I need to turn the tap directions for hot water! This was insulting ! I stayed in the same hotel for a week the week before (chk in 10th Apr) and was given a nice room 1612. This round room 702. Then later 720 after complaining. So that’s why I’m upset !

Welcome drinks and check membership

Classic great service