Sofitel Saigon Plaza Hotel 5 stars

Last minute booking but could not have been happier, management and staff really professional and made me feel at home.

We needed to stay few days while waiting for our flight. Although few customers only, all was as usual in terms of the hospitality of the staff and the limited services available.

Recent HCM city social distancing policies has made it quite unattractive to do a staycation in the city when all we can do is just stay in the hotel. However, considering all we have done in the last few weeks is stay at home anyways, it was still refreshing to be out of the house! At least the hotel swimming pool and restauarant was open for in-house guests. I would take those options over being stuck at home anytime!

Our room had been prepared with toys and a teepee tent for.our kids who were thrilled to find these to play with. Hotel staff were very friendly and helpful and made us feel at home.

Eban and team treated us so well, good room arrangement and yum food as always

Good

great place, well located

writing this review whilst being quarantined in another Accor hotel, i was quite desperate for Sofitel's experience as it's alot better than where i am now. I wish that All accor FO members could be as outstanding as Mr. Eban and his team (Khanh, Duy, Tri, An, Hien). The operators (Hoa and Hoan) are definitely more accommodating and could answer all of my queries in 30 seconds. Now I have to do own HK works during quarantine and as such i can feel how hard working the Sofitel HKs showed during my stays thanks for Dieu, Thoa, Ngan, Thuong, Luom, Hung, Thanh. I would prefer Sofitel' brekkie during which my vitamin & nutrition are fully loaded (tks Tinh, Nhat, That, My). 17 days more to go before i can return to have my most favourite dinner in Le 17 Bistro. I believe that Cuong, Thomas, Nhi, Q., Phong, Huynh, Van Anh, Tan x2 (Le 17 and Pool) would welcome me back. Ms Huyen never let me have a chance for any complaint. Am i allowed for self-quarantine in Sofitel?

Well located, nice services

Excelent service ,from the reservation to the entire stay everything was perfect .Due to covid the breakfast was serve a la carte with good selection of items . Expresso machine in the room was a nice touch .

My fafourite hotel in hochiminh city. Location and food are the signatures of Sofitel. Love the bánh mì in buffet breakfast. Gym is also good. First choice if I need a hotel or staycation in the city!

Delicious Food. Nice Room Upgrade and Services. Come to Sofitel for a family party, and I received the best services arranged by a best team that I ever know. I would like to thank FO team (Eban, Uyen, Đan) for organize a very nice room and accommodate my family until the end. Sofitel F&B is simply the best. Tình, Nhi, Nhat Linh, That, Bình, My, Trang (Le 17 Restaurant) make everybody feel comfortable and relax during the party with their professionalism and dedication. I could not expect more than that. Thanks all.

Eban, Dinh, Hien, Thong of FO always accommodated all of our requests. All staff members had great skills with a friendly behaviors. We enjoyed every single minute of our stay. all the meals are excellent diligently served by talented Cuong (chef) and other amazing restaurant staff members such as Tinh, Thomas, Quang, Nhat, Tan, That, Nhi and My. Sofitel is simply the best.

Pleasant weekemd staycation at Sofitel, upgraded to Pretige Suite by an voucher, even most of restaurants, gym and spa were closed by covid impacts, lounge access benefits were nice and fair enough with light dinner menu every evening from 6 to 8pm. Except for Sunday night boring food menu (from regular all-day-dining menu), most of food at le 17 bistro were good with very impressive French style. Love this hotel, will come back. Room was old but in good maintenance, except for old dark lighting and unreasonable switches!

The staff called me before my arrival made me feel quite pissed and uncomfortable: + Phone call (personal one) at 9:00 pm (seriously ?!) + i didnt feel any kind of previleges as an ACCOR PLATINUM MEMBER while he insisted me to check in at 2pm repeatedly without asking me my arriving time, or benefits of a Platinum member and offered me the late c/o at 4pm even tho i didnt need that. + While i asked for the Suite night reward upgrade and how to book that, he said yes and will help me to process it on the day i come... turned out he didnt reply me back or anykind of notice about that. (HOTEL TRAINED THE STAFF IGNORED GUEST REQUESTS OR SO?!) + He asked my arriving time carefully and when i came to the hotel (45minutes later than the time i told him but i gotta wait and stand there more than 15 minutes to get the room) + The staff checked me in showed a very judging, cold and unfriendly look. I didnt feel any welcoming or so as aPlatinum. And the checking process is super slow, inefficient and unprofessional. He didnt tell me which room i got upgraded or not, just saying: price, night, sign...?!?!? I got into the room and no amenities setup?? So i went out for lunch about 1 hour and came back the hotel trying to sleep and the staff keep knocking to set up amenties and stuff twice?!? I dont even know how the hotel treat their loyal guess like that. So disappointed!