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Sofitel Saigon Plaza Hotel 5 stars

Customer review rating 4.6/5 6,869 reviews

ALLSAFE approved hotel

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Sofitel Saigon Plaza
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Hotel extras

  • 5-star facilities, including a rooftop swimming pool & bar

  • 7 meeting rooms, business centre, and support staff

  • 2 restaurants, 2 bars, and 24-hour room service

  • Located in Saigon's business, shopping, entertainment area

  • 286 luxurious guest rooms and suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Saigon Plaza

17 Le Duan, District 1
Ho Chi Minh City, Vietnam
700000 ho chi minh
viet nam

Tel: +842838241555

Fax: (+84)28/38241666

Check-in from 14h00

Check out up to 12h00

  • By boat

    THU THIEM At 4km / 2.5 miles

  • By train

    SAIGON RAILWAY STATION At 4.5km / 2.81 miles

  • By train

    SGN RAILWAY STATION At 6km / 3.73 miles

GPS :10.784133, 106.702577

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 2 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 286 rooms
    • One room for people with reduced mobility
    • No family room
    • 14 connecting rooms
    • 286 non-smoking rooms
    • 20 floors
  • Languages spoken at the hotel
    • English
    • Vietnamese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Controlled access parking Additional charge
    • On site
    • Public
Well-being
  • "S" Pool Bar & Dining
    • Outside
    • On site
  • Fitness Center
    • On site
    • Massage
    • Sauna room

Our accommodation(s)

Our modern rooms offer stunning views of the city. Facilities include free Internet access, IDD telephone, safe box, minibar, free coffee/tea making facilities, prime international TV channels and a hairdryer in the bathroom.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 400

  • Maximum capacity: 380 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Saigon Plaza

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,869 reviews

TripAdvisor Rating 4.5/5

3,013 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

A short weekend stay

TripAdvisor rating 5.0/5

936khanht 13/10/2021 TripAdvisor review

We had a short weekend stay-over in Sofitel Saigon. Feel very welcomed just as returning to our second home in HCMC. Glad to see their gym was back and running after the local government control being lifted. Very much impressed with the range of Technogym equipment. In all, a very nice stay given the limitation imposed with the Covid-era. Definitely looking forwards to returning soon. Once again, thank you Mr. Mario Mendis to always be there to welcome us back with open arms.

A great stay

Customer review rating 5.0/5

K. Couples - 05/10/2021 Confirmed reviews ALL

It has been a very difficult period in Ho Chi Minh city due to the lock down period. However, I was glad that the Sofitel Saigon still well reserved its charm. Everything of our stay was just wonderful. Thanks again to Mr. Mario Mendis for a warm welcome us back to our "second home" in Ho Chi Minh city. We look forwards to returning to the Sofitel Saigon very soon.

Dear K., Bonjour and greetings from Sofitel Saigon Plaza. Thank you for choosing Sofitel Saigon Plaza as your second home and for being a PLATINUM member of the Accor Plus loyalty program. We greatly appreciate for taking the time to give us your perfect score and generous review on your last visit to our hotel. We are glad to hear we could meet your expectations despite the Covid-19 contingency. We value your kind words as these commit us to keep up our quality and level of service and provide memorable experiences to all our guests. Please rest assured that we will share your comments with my colleagues. We look forward to welcoming you back soon to Sofitel Saigon Plaza in new normal circumstances. Stay safe. Sincerely, Huyen Dang Guest Experience Manager

ideal stay

Customer review rating 4.5/5

Pham N. T. Families - 04/10/2021 Confirmed reviews ALL

perfect service good food friendly atmosphere

Dear Pham Ngoc T., Bonjour and greetings from Sofitel Saigon Plaza. Thank you so much for the lovely review. We are so glad that our ambassadors provided such an accommodating and friendly experience during your recent stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Huyen Dang Guest Experience Manager

Good

Customer review rating 5.0/5

K. Solo - 01/10/2021 Confirmed reviews ALL

Good

Dear K., Bonjour and greetings from Saigon. Thank you so much for letting us know about how well the Sofitel Saigon Plaza served you on your recent stay! We appreciate greatly your feedback and hope that you can join us again in the near future. Sincerely, Huyen Dang Guest Experience Manager

Excellent service

Customer review rating 5.0/5

Mr. L. Business - 22/09/2021 Confirmed reviews ALL

served by excellent staffs here. Good experience.

Dear Mr. L., Bonjour and greetings from Sofitel Saigon Plaza. We are pleased to read your positive comments on our team. Many team members are dedicated and passionate about taking care of our guests when they are away from home, and it is great to know that their efforts left a long-lasting impression on your stay. We will pass on your words of praise to the whole team and hope to welcome you back in the near future for another wonderful stay. Sincerely, Huyen Dang Guest Experience Manager

Great Hotel

Customer review rating 4.5/5

Taylor M. Solo - 23/08/2021 Confirmed reviews ALL

Last minute booking but could not have been happier, management and staff really professional and made me feel at home.

Dear Taylor M., Bonjour and greetings from Saigon. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. We are delighted to hear that you enjoyed your time with us! We utilize reviews such as yours to continually improve the service that we provide to all of our guests. We are especially proud of the services our team provide on a daily basis and it is wonderful to hear that they were able to assist you in making the most out of your time in Ho Chi Minh City. It is our sincere hope that we have the opportunity to welcome you again soon. Stay safe. Sincerely, Huyen Dang Guest Experience Manager

Good stay during COVID

Customer review rating 4.5/5

Pietrok Couples - 13/07/2021 Confirmed reviews ALL

We needed to stay few days while waiting for our flight. Although few customers only, all was as usual in terms of the hospitality of the staff and the limited services available.

Dear pietrok, Bonjour and greetings from Saigon. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. We are delighted that you had a pleasant stay with us. Feedbacks such as yours are so valuable for all our team, as it encourages us to keep doing things right to make each stay the most memorable one for our guests. Thank you again for your comments, but especially for being a such valuable SILVER member of the Accor Plus loyalty program to Sofitel Saigon Plaza. We do hope to have the pleasure of welcoming you back to our hotel soon for a return visit along with your family. Stay safe. Sincerely, Huyen Dang Guest Experience Manager

Birthday weekend staycation

Customer review rating 5.0/5

Y. Families - 08/07/2021 Confirmed reviews ALL

Recent HCM city social distancing policies has made it quite unattractive to do a staycation in the city when all we can do is just stay in the hotel. However, considering all we have done in the last few weeks is stay at home anyways, it was still refreshing to be out of the house! At least the hotel swimming pool and restauarant was open for in-house guests. I would take those options over being stuck at home anytime!

Dear Y., Bonjour and greetings from Sofitel Saigon Plaza. Thank you for taking your time to write this generous review of us and for being a PLATINUM member of the Accor Plus loyalty program. It's important for us to celebrate special events alongside our guests, and we are so grateful you spent yours with us. We very much appreciate your recommendations - your positive stay experience is something we take great pride in. We certainly hope to have another opportunity to showcase our excellent services and offerings on your next visit. Sincerely, Huyen Dang Guest Experience Manager

Terrific service

Customer review rating 5.0/5

Sally Families - 01/07/2021 Confirmed reviews ALL

Our room had been prepared with toys and a teepee tent for.our kids who were thrilled to find these to play with. Hotel staff were very friendly and helpful and made us feel at home.

Dear Sally, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for taking your time in sharing this review of your most recent stay with us. I am truly delighted to learn of your children great enjoyment of our kid amenities, which curated elements for the pampering of our little ones. This feedback is a most encouraging testament to the dedication of our Team, in delivering upon truly memorable experience for our guest. We look forward to many more onward opportunities to welcome you and your loved ones back with us at Sofitel Saigon Plaza again in the soonest. Sincerely, Huyen Dang Guest Experience Manager

always good stay

Customer review rating 5.0/5

James Friends - 26/06/2021 Confirmed reviews ALL

Eban and team treated us so well, good room arrangement and yum food as always

Dear JAMES, Bonjour and greetings from Saigon. We very much appreciate your comments as a DIAMOND member of the Accor Plus loyalty program regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Huyen Dang Guest Experience Manager

Good stay

Customer review rating 3.0/5

Phong L. Business - 04/06/2021 Confirmed reviews ALL

Good

Dear Phong L., Bonjour and greetings from Sofitel Saigon Plaza. Thank you for taking the time to tell us about your experience at our hotel. We truly regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Saigon Plaza, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Huyen Dang Guest Experience Manager

awesome confortable hotel

Customer review rating 4.5/5

Ju Business - 27/05/2021 Confirmed reviews ALL

great place, well located

Dear Ju, Bonjour and greetings from Sofitel Saigon Plaza. Thank you very much for staying with us and for taking the time to share your experience. We are highly motivated by your words and ensure you that we shall continue to strive for excellence in our Hotel. We hope to have the pleasure of welcoming you back soon. Thank you very much for your patronage. Sincerely, Huyen Dang Guest Experience Manager

Missing Sofitel Saigon

Customer review rating 5.0/5

Romeo Families - 23/05/2021 Confirmed reviews ALL

writing this review whilst being quarantined in another Accor hotel, i was quite desperate for Sofitel's experience as it's alot better than where i am now. I wish that All accor FO members could be as outstanding as Mr. Eban and his team (Khanh, Duy, Tri, An, Hien). The operators (Hoa and Hoan) are definitely more accommodating and could answer all of my queries in 30 seconds. Now I have to do own HK works during quarantine and as such i can feel how hard working the Sofitel HKs showed during my stays thanks for Dieu, Thoa, Ngan, Thuong, Luom, Hung, Thanh. I would prefer Sofitel' brekkie during which my vitamin & nutrition are fully loaded (tks Tinh, Nhat, That, My). 17 days more to go before i can return to have my most favourite dinner in Le 17 Bistro. I believe that Cuong, Thomas, Nhi, Q., Phong, Huynh, Van Anh, Tan x2 (Le 17 and Pool) would welcome me back. Ms Huyen never let me have a chance for any complaint. Am i allowed for self-quarantine in Sofitel?

Dear Romeo, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for taking the time to leave us such a wonderful review and for being a DIAMOND member of the Accor Plus loyalty program. While most people don't bother to leave reviews about positive experiences, you are our real star. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Once again, thank you for giving us this perfect score, and you really made our day! We always strive to deliver great experiences consistently, hence please do come back for another Magnifique journey with us. Sincerely, Huyen Dang Guest Experience Manager

Well located

Customer review rating 5.0/5

H. T. Business - 20/05/2021 Confirmed reviews ALL

Well located, nice services

Dear H. T., Bonjour and greetings from Sofitel Saigon Plaza. We are incredibly grateful that you took the time out to leave us this review. Our hotel values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again and wish you have a good week ahead. Sincerely, Huyen Dang Guest Experience Manager

perfect stay

TripAdvisor rating 5.0/5

777briceb 15/04/2021 TripAdvisor review

Excelent service ,from the reservation to the entire stay everything was perfect .Due to covid the breakfast was serve a la carte with good selection of items . Expresso machine in the room was a nice touch .

Dear Brice B, Bonjour and greetings from Saigon. Thank you very much for sharing this 5-star review following your recent stay at Sofitel Saigon Plaza. We are thrilled to learn that you had a perfect stay with us and you enjoyed our A la Carte breakfast served in Le 17 Bistro restaurant. Indeed, breakfast is the most important meal of the day, which is why we are proud to serve our guests such delicious options to choose from. Your compliments are not only rewarding but also encouraging. Furthermore, we truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! We can't wait to see you again soon for another great experience! Have a beautiful day! Sincerely, Huyen Dang Guest Experience Manager

5-star French style

TripAdvisor rating 5.0/5

tdoanh 31/03/2021 TripAdvisor review

My fafourite hotel in hochiminh city. Location and food are the signatures of Sofitel. Love the bánh mì in buffet breakfast. Gym is also good. First choice if I need a hotel or staycation in the city!

Dear tdoanh, Bonjour and greetings from Saigon. Thank you very much for sharing your lovely review of the Sofitel Saigon Plaza. Your review just made our day! It gives us great pleasure to read that our hotel is your first accommodation choice in the city and our gym, location meet your expectation! Our chef is also thrilled to learn that you love our food especially Bánh mì in Mezz buffet restaurant! The team and I are looking very much forward to welcome you again once you have a plan to visit Ho Chi Minh city in the near future. Sincerely, Huyen Dang Guest Experience Manager

Excellent Services.

TripAdvisor rating 5.0/5

nguyenkhoa13 29/03/2021 TripAdvisor review

Delicious Food. Nice Room Upgrade and Services. Come to Sofitel for a family party, and I received the best services arranged by a best team that I ever know. I would like to thank FO team (Eban, Uyen, Đan) for organize a very nice room and accommodate my family until the end. Sofitel F&B is simply the best. Tình, Nhi, Nhat Linh, That, Bình, My, Trang (Le 17 Restaurant) make everybody feel comfortable and relax during the party with their professionalism and dedication. I could not expect more than that. Thanks all.

Dear nguyenkhoa13, Bonjour and greetings from Saigon. Thank you for your detailed and comprehensive review. We are very pleased to hear that you enjoyed the room, Le 17 Bistro restaurant, the delicious food, and thank you for your kind comments about our Ambassadors - we are very fortunate to have such a dedicated and passionate team on board. We are very proud of them and will surely share your kind comments with the team. Hopefully, we will have the opportunity to welcome you again on your next visit for a further memorable experience. Thank you once again for your time and trust in our beautiful hospitality. Have a lovely day! Sincerely, Huyen Dang Guest Experience Manager

Sofitel is a legend in town

TripAdvisor rating 5.0/5

QNgNg 09/03/2021 TripAdvisor review

Eban, Dinh, Hien, Thong of FO always accommodated all of our requests. All staff members had great skills with a friendly behaviors. We enjoyed every single minute of our stay. all the meals are excellent diligently served by talented Cuong (chef) and other amazing restaurant staff members such as Tinh, Thomas, Quang, Nhat, Tan, That, Nhi and My. Sofitel is simply the best.

Dear Q.N.N, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for sharing with the TripAdvisor family your recent experience at our hotel. It's fantastic you remember our colleague's names that every stay does their best to give you a highlight service and exceed your expectations! Trust, we will share your superb review with all of them, as feedbacks such as yours we take great pride in and encourage us to keep up our recognized level of service and quality standards. We are looking forward to welcoming you back in the near future and wish you have a good day! Sincerely, Huyen Dang Guest Experience Manager

Stylist hotel in French way

TripAdvisor rating 5.0/5

tdoanh75 04/03/2021 TripAdvisor review

Pleasant weekemd staycation at Sofitel, upgraded to Pretige Suite by an voucher, even most of restaurants, gym and spa were closed by covid impacts, lounge access benefits were nice and fair enough with light dinner menu every evening from 6 to 8pm. Except for Sunday night boring food menu (from regular all-day-dining menu), most of food at le 17 bistro were good with very impressive French style. Love this hotel, will come back. Room was old but in good maintenance, except for old dark lighting and unreasonable switches!

Dear tdoanh75, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for taking the time to share the detailed review of your recent stay at our hotel. We are happy to know that you found our hotel is stylish French way, good maintenance room and good food at Le 17 Bistro. Furthermore, regarding the Sunday evening menu, don't worry, I took the necessary steps to ensure our management team gets to read your post and be discussed amongst all concerned departments. Review such as yours goes a long way in identifying areas where we can improve. We hope to welcome you again in the near future and let us create another memorable stay for you either for work or vacation. Sincerely, Huyen Dang Guest Experience Manager

Disrespectful!!!

TripAdvisor rating 1.0/5

patpat2020 06/01/2021 TripAdvisor review

The staff called me before my arrival made me feel quite pissed and uncomfortable: + Phone call (personal one) at 9:00 pm (seriously ?!) + i didnt feel any kind of previleges as an ACCOR PLATINUM MEMBER while he insisted me to check in at 2pm repeatedly without asking me my arriving time, or benefits of a Platinum member and offered me the late c/o at 4pm even tho i didnt need that. + While i asked for the Suite night reward upgrade and how to book that, he said yes and will help me to process it on the day i come... turned out he didnt reply me back or anykind of notice about that. (HOTEL TRAINED THE STAFF IGNORED GUEST REQUESTS OR SO?!) + He asked my arriving time carefully and when i came to the hotel (45minutes later than the time i told him but i gotta wait and stand there more than 15 minutes to get the room) + The staff checked me in showed a very judging, cold and unfriendly look. I didnt feel any welcoming or so as aPlatinum. And the checking process is super slow, inefficient and unprofessional. He didnt tell me which room i got upgraded or not, just saying: price, night, sign...?!?!? I got into the room and no amenities setup?? So i went out for lunch about 1 hour and came back the hotel trying to sleep and the staff keep knocking to set up amenties and stuff twice?!? I dont even know how the hotel treat their loyal guess like that. So disappointed!

Dear patpat2020, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for choosing us as your accommodation during your recent stay and we very much appreciate your constructive feedback as a PLATINUM member of the ALL – Accor Live Limitless loyalty program in order to improve the quality of our service. We have investigated your comments and have identified the shortcomings in our service. We understand your frustration with the reaction from our employees. Please allow us to express our sincerest apologies for the service provided which did not fulfill your expectations. It did not at all reflect the genuine service at Sofitel Saigon Plaza. Please rest assured that we are taking our guest experience seriously and we will make sure to have proper actions to prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Revy General Manager

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