Sofitel Saigon Plaza 5 stars

Customer review rating (ALL Rating) 4.6/5 888 reviews

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Sofitel Saigon Plaza - Image 1
Sofitel Saigon Plaza - Image 2
Sofitel Saigon Plaza - Image 3
Sofitel Saigon Plaza - Image 4
17 Le Duan, District 1, Ho Chi Minh City, Vietnam, 700000 HO CHI MINH, Vietnam

Description

Hotel extras

  • Centrally-located hotel with 5-star facilities

  • International gastronomy & mixology at Le17 Bistro, Mezz, and S Pool Bar

  • State-of-the-art Fitness Center and turquoise outdoor pool with panoramic city views

  • Seven magnifique meeting rooms, including the sumptuous Diamond Hall

  • Club Millésime with complimentary all-day dining

Our accommodation(s)

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Hotel location

Sofitel Saigon Plaza

17 Le Duan, District 1, Ho Chi Minh City, Vietnam
700000 HO CHI MINH
Vietnam

GPS:10.784133, 106.702577

Telephone
Fax +84 28 3824 1666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  888 reviews

TripAdvisor Rating  4.5/5  3,382 reviews

Certificate of excellence 2023

Worst Sofitel in world!

TripAdvisor rating 1.0/5

Gary N Couples - TripAdvisor review

This was the first Sofitel I have stayed that has not honored my Gold Accor membership benefits apart from “thank you for your loyalty” and a drink voucher. No explanation given. This hotel seems to survive on large bus/cruise groups who are given priority over other guests. My room was smallest I have ever had in a 5 star hotel in Asia. Being on a low floor, the noise from the road meant you couldn’t sleep, the shower didn’t drain, the bedside light console didn’t work, the toilet seat was broken 🤷‍♂️ I had a paid late checkout but couldn’t even get a dry towel for a shower before leaving - the room hadn’t been cleaned. The staff at reception are robotic and disinterested in you as a customer. Breakfast is a joke. To deal with the large groups the tables in Mezze are squished together, some less than six inches from next table - see photo. While the breakfast selection is good. It is a crowded free for all. In the bar people were complaining about how long drink orders would take to arrive. On every level this is worst Sofitel that I have stayed anywhere in the world. It is at best the equivalent standard of a Novotel. I won’t be renewing my Accor membership if loyalty means nothing. Perhaps this hotel could benefit from a new general manager or at least a recognition of loyal Accor members. The worst of any hotel I have stayed.

You should stay here

TripAdvisor rating 5.0/5

MM1959 TripAdvisor review

The hospitality is the first thing you remember and that feeling remains with you for the entire stay. Our suite was stunning, the pool area has a great atmosphere. My wife is a coeliac (gluten free dining) and the hotel staff ensured that she was looked after.

Dear MM1959, Bonjour and greetings from Sofitel Saigon Plaza. Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our hospitality left a lasting impression. It's our priority to ensure all our guests feel welcomed and well taken care of, including those with dietary requirements like your wife's. We're delighted that you found our suite stunning and enjoyed the atmosphere at our pool area. Looking forward to welcoming you back soon! Sincerely, Mario Mendis General Manager

Mainly Positives.

TripAdvisor rating 4.0/5

Oz_indian TripAdvisor review

We stayed here for two nights. When we arrived at 1 PM the room was not ready and after after the official check in time of 2 PM we still had to wait for 15 minutes. Just the standard excuse : "the hotel is full and although a room is ready but we want to give you a nicer room". The restaurants have very little choice for vegetarians, for dinner. Breakfast was sumptuous with plenty of vegetarian items. Rooms are well furnished and clean. The house keeping staff coming around in the evening offering towels, bottled water etc is much appreciated. The hotel's location is a big plus. There are a few good restaurants within walking distance , once you learn how to negotiate the Saigon traffic. I would definitely stay again.

Dear Oz_Indian, Thank you for sharing your experience with us! We're glad to hear that despite a small hiccup during check-in, you enjoyed your two-night stay with us. We're pleased that you found our rooms well-furnished and clean, and that our housekeeping staff's attentiveness added to your comfort. It's fantastic to know that you appreciated the sumptuous breakfast offerings. We're also delighted that you found our location convenient, with nearby dining options and easy access to Saigon's vibrant atmosphere. We look forward to welcoming you back for another enjoyable stay in the future! Sincerely, Mario Mendis General Manager

Well located hotel with very good dining and breakfast

Customer review rating 5.0/5

Colin W. Couples - Confirmed reviews ALL

Very good dinner in the Le17 Bistro twice. Superb meals and service. Many thanks. Room was well appointed. All staff were efficient and friendly. Overall very pleased.

Dear Colin W., Bonjour and greetings from Sofitel Saigon Plaza. Thank you so much for your glowing feedback! We're thrilled to hear that you enjoyed our prime location, delicious dining options at Le17 Bistro, and our friendly staff. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay! Sincerely, Huyen Dang Brand & Quality Control Manager

Very good location and valuable quality

Customer review rating 5.0/5

K. Business - Confirmed reviews ALL

It's the best hotel in Saigong I've have stayed.

Dear K., Bonjour and greetings from Sofitel Saigon Plaza. Thank you immensely for your glowing review! We're delighted that you enjoyed your stay at Sofitel Saigon and found everything to your satisfaction. Your kind words about our service, staff, facilities, and rooms mean the world to us. We're committed to maintaining this level of excellence and hope to have the pleasure of welcoming you back soon for another wonderful experience. Sincerely, Huyen Dang Brand & Quality Control Manager

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Other web-users rate our hotel

  • 356 reviews 9.3/10 Location
  • 566 reviews 7.3/10 Room
  • 872 reviews 9.2/10 Service
  • 14 reviews 6.9/10 WiFi
  • 329 reviews 9.2/10 Breakfast
  • 147 reviews 7.7/10 Cleanliness
  • 59 reviews 9.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.