Pullman Vung Tau Hotel 5 stars

- Staff not friendly - Service not good

The Hotel must decorate private beach

The hotel need to be improved in staffs’ qualification by training: 1/ i asked for upgrade to room for 3 adults then i was given the key after agreed with her to pay the surcharge upgrade . I moved to the new room, then there a big room, but still one kingsize bed only. So i called to check for the extra bed for 3rd person the the answer was” i need to pay for the extra bed charge!’ So i have fully asked for full charge for upgrade room for 3 adult (of course as Pullmann standard, 3 adults could not sleep on the same kingsize bed) then why she just quote upgrade room w/o extra bed? 2/ Sink drainage system was so terrible that alot of stuffs was stuck caused by previous guest. I called 3 times for request to fix, then was even asked by operator lady at 2nd call that she thought i do not know how to use the sink stop valve... then i should try it again properly???? 3/For check out, i came to accorplus counter as i used to have fast check-out with other accorhotels. One staff was there but do not know how to check me out, even asked me to queue for check out while you have counter for gold member, so i had to explain him my case, then he asked help from other supervisor. Supervisor without smiles- said she had to do guest check-in for the group...even it was about 10:00 - it was not priority check in policy that one client has to wait for group check in to check get check-out. I planned to check out early because i do not want to wait at 12:00 to have a rush hour for checking in new guests! Please put qualified staff for standing at Accorplus member counter, to have the standard services with frequently clients who have more expectation for convenience services.

Disappointed on check in check out processes

the room was great, well equipped and clean. a good stay overall. The only deception was the saturday buffet dinner which was served with an included awful wine. we tried to order another bottle of wine but many of the wine list is out of order. actually half of the bottles in the cellar are empty, and are just for decoration, which is very strange.

Returned to hotel as first time was a great experience. Was a little disappointed that this time was not made feel as welcomed as previous (last time was Gold and this time was Platinum so was expecting a little more).

Good clean hotel. Very nice room. Nice toilet and shower and bath facilities. Nice breakfast. Good outside seating. Nice atmosphere. Checking in too slow.

It has been my experiences and satifactory met all expectation in my last some bussiness trips.

This trip overall was very good. Minus point is swimming pool which is so small compared with 5 star hotel.

Xin chao ! Rat vui khi quy vi da 2 lan muon nhan duoc su danh gia cua toi . Toi la khach hang than thiet cua quy vi trong nhieu nam , cac dich vu cua quy vi rat tuyet voi . Co 1 dieu lam toi that vong la khi khach hang xay ra su co khi dang luu tru tai khach san , nhung bo phan su ly tinh huong qua kem , vua qua vo toi bi ngo doc thuc pham tai khach san cua quy vi , sau khi tai xe cua quy vi dua chung toi vao benh vien thi sau do khong con thay bat cu 1 su quan tam nao tiep theo , mac cho khach hang cua minh du rang biet la ho o xa den day . 5 tieng o trong benh vien , chi sau khi quay tro lai khach san moi nhan duoc cau xin loi va quan tam tu co quan ly . Toi chi xin quy vi luu y la quy vi danh gia qua thap ve tac hai khi khach hang luu tru bi ngo doc thuc pham . 1/ Uy tin . 2/ lien quan den luat phap . Vi toi cung la nguoi kinh doanh nen cung khong muon lam kho de gi quy vi . Chi mong quy vi lam tot hon cho cac truong hop ve sau , de tranh xay ra nhung dieu dang tiec nhu chung toi da trai qua . Xin chao than ai .

Nice hotel but breakfast Not nice

That’s was good experience

Very cozy and satisfying

I enjoyed the staff and room very much.

Very happy!