Pullman Vung Tau Hotel 5 stars

Well, we had 2 days and 1 night in hotel. The staffs were nice, friendly and professionally. The room is designed modern with a clean bathroom. The breakfast had a great variety of food. Unfortunately, the beach is far away but the hotel has a car that picked up us. In my conclusion, we had an enjoyable and satisfying time there :)

Friendly Staff overall experience

I have registered Accor member for 2 years however this is the first time I would like to arrange 01 free night for my family. However when I check with the hotel, they said that the program is not suitable for weekends. For other days, if I want to use Stay Plus benefit I have to register with them at least 1 or 2 weeks in advance. Of course this time I had to pay my own for the night and could not use my Stay Plus benefit though I was really not satisfied. My question is if the hotel have no room for Stay Plus benefit as they said that I did not book room in advance, how they still have room if I pay money? It was really not good.

Staff not professional and competent for a five-stars hotel, my ranking is one-star hotel,

After a long long time I see the hotel is brimming with guests. This has taken a toll on the services e.g. bathroom not fully stocked, no water drinking water bottle, I asked to prepare and print my bill in advance but nothing was done when I went to check out, there is always internet issues in many rooms which they don't check before guest checks in, water pressure/flow at the shower is not great. However they do fix it once you let them know which is ok but doesn't show proactiveness on part of hotel. These are not major issues but irritating specially when you are a paying guest. I couldn't order food after 10 pm which is very inconvenient. They should have options to order some food. On the positives, they have Indian food at the breakfast bar, management is always willing to assist & courteous. Indian restaurant at the ground floor is not bad although a bit pricy in my view. Restaurant staff are very helpful and arranged some food for me even after 10 pm when I arrived which I could only eat in my room.

had a good trip with my famaily but there is less space of child for play : toys or children's entertainment area. so my child was unhappy

I like the simple style of Pullman.

Upon check-in, I was told that I was able to access to executive lounge on 11th floor. When I tried to access to 11th floor, the key doesn't accept to access to 11th floor (my floor was 9th). I needed to go down to front desk to check instruction in check in was correct or not. I was given access to 11th floor in the end but card key should be aligned with what I was informed. At the breakfast, I was told that take out cafe latte is not allowed. If I spend a few million VND/night and am not allowed to take out a cup of cafe latte, I would choose other hotel that offer customer better service. Furthermore, my company usually pays our bill by our company system, and employees don't need to pay anything except mini bar. When checked in, my credit card was secured 8million VND and service personnel told me that I should pay instead of company pays. If they know usual protocol, they should contact our company person in charge to verify it and let me know the best they can do. Again, if they just told me "you should pay" instead of "let us sort this out", I would choose different hotel. Facility was good and upgraded to a room which has bathtab was greatly appreciated, however, I rated as above based on what I spend on this stay.

We arrive around 1pm and check in was smooth. The room is okay, but quite surprise that no bathtub. Breakfast is lower than our expectation, not good as other 5-stars brands which we have chance to stay. And on the second day we got lock out for about 30 mins because the door lock was out of battery, when I went to the reception area to ask when they can get us in, there are receptionists and a technician there and they just told me to wait because they just have gone somewhere and now they were looking to the system, later on one of the receptionist told me the door opened and we could come in. Just that, no apology at all. Poor customer service. We never stay here again

Hi, I have a good trip in your hotel but I have some problems: - Firstly, my room is booking to the view city but the glass of room is very dirty and I can't see anythings. - Secondly, breakfast is not good because it is less food and the your staff is very slow. Thanks for all!

I have stayed in the hotel for many times and been quite satisfied.

Nice hotel, cozy, with good service. If the water tube with the washing sink could be improve would be perfect.

So Far All The Stuff Are Very Friendly

Satisfied

Breakfast was not impressive. Air conditioner did not work well. Completion of hotel stay e-voucher was so slow and I had to remind several times while the issuance of the e-voucher was so easy and did not take time.