Pullman Vung Tau Hotel 5 stars

Jacques and David warmly welcome all accor members to the hotel. The treatment was best of the best. Everything is perfect. Sparkling Wine added in the breakfast was a paradise. Just wish to return as soon as i can. Lien (F&B) always remembered my request in the previous stays and tried hard to ensure my perfect stay

I enjoy staying at the Pullman hotel in Vung Tau. Location is good, quality of the breakfast is excellent and the room are spacious, clean and well organized. Decoration is modern and well suited for a business trip.

Need to have some ice trays in room.

Comfortable room and nice team support to the guests, good breakfast and reasonable price.

breakfast menu is mostly European taste, not traditional taste, especially the cakes , which are so many options. I love the cakes & the kids love the colorful donouts.

Hard products pretty much the same like previous visits. For a 5star hotel in a Beach destination, the beach club could have been in better condition. Check-in took 30 mins at least as croweded during Tet holiday. I was holding my Gold card and no one notice to invite me to Priority counter (didnt see where it was at frist). One staff even told me check in time was 3pm to imply i can comeback later, showed my Gold card and still no invitation to Priority desk which was less crowded. The guy checked me in took long time to complete, seem that he didnt know what to do, couldnt even identify which card was Gold which were Silver. 1 of the guess went to the bar for welcome drink, provided the voucher, sat and drank while waiting for the room ready. Once he left, at least 3-4 staffs ran after him and asked for the bill even though he was on welcome drink. The Tet garden buffet was not really worth it for the price of 1299k, hotel could have invested more on diversity and quality for the buffet. The welcome message on TV was also showing wrong name and with all 3 rooms have Silve + Gold status, very surprise not to see welcome letter or delights as we usually experience in other Accor hotels.

Reception should inform incoming guests of some changes such as pool closure, breakfast serving mode, etc. to avoid unnecessary surprise later on.

The room was comfortable and luxurious, the food was very good, the staff friendly, and the service great.

We joined for a church retreat

Clean, spacious, well organized and friendly staff who were very helpful.

The sink water didn’t get out Shower head not working No usb to charge Looks like pullman is getting old

stayed in the hotel for New Year's eve. Restaurant and room service closed at 10-30 pm. I tried to order cocktail from the bar at 11pm was closed also. Empty minibar and snack bar in the room. First time in my live since childhood I was waiting NY's countdown with soda. All staff leave the hotel 1 hour before midnight. Just no sense to explain, wasted new year eve... Staff in the restaurant unfriendly and unqualified, no smile, no any welcome, especially guys with poker faces from hotpot area look like they make last omelet in your live. Western menu is very far from original receipts. Definitely not recommended western menu in the restaurant just you'll waste your money for salad leaves with mayo. Dear manager, please search in the google how Cesar salad looks like and what your 'chef' cook, absolutely disaster! Serve expired salami for breakfast is not a good idea also. I checked inn only for one night, when I asked reception about late checkout they say that hotel fully booked, but there was many rooms available for booking with the same rate. Finally, as an Accor member I didn't get any benefits, as usual by the way. I guess coz they totally do not know any info about loyalty program, Accor management in Vietnam is absolutely ZERO!

Good stay

Excellent room and services. Location is also very good and convinient. Breakfast is so-so. Need to improve :)

I was disappointed the second time by Pullman Vung Tau. Reception asked me to pay for my stay right at the check in (no hotel in the world do it, especially 5 star!!!). I must pay at check out, no way. Also reception emphatically asked me to use deposit. But it is my decision to use it or not. 3 times I asked for the right invoice!!! 3 times!!! And no, I didn't receive it. Restaurant is working till 9-30, bar and room service not later then 11pm. Are you sure that it is 5star hotel or not? Restaurant, floor and bar staff doing well, thank you.