ibis Saigon South

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ibis Saigon South 3 stars

Customer review rating (ALL Rating) 3.5/5 2 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • "Walk to Saigon Exhibition and Convention Center "

  • Reception, Business Corner & room service available 24 hours

  • "Near businesses, medicals & entertainments of District 7 "

  • "Free WIFI in Public area and in guest rooms. "

  • Leisure and sport activities: sauna, massage, golf course

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Saigon South

73 Hoang Van Thai Street, Phu My Hung Tan Phu Ward, District 7
700000 HO CHI MINH
Vietnam

  • CITY VIEW BUS:  1

  • By plane

    TAN SON NHAT At 14km / 8 miles

  • By train

    SAIGON RAILWAY At 10km / 6 miles

GPS:10.730747, 106.723262

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Ibis Saigon South Restaurant

Located on the 3rd Floor, The Outlet offers buffets for your breakfast or private events with a variety of catering and A la Carte options for international cuisine made from fresh ingredients.

Our accommodation(s)

The standard room provides a spacious and contemporary style of accommodation with timber flooring overlooking the Saigon Exhibition and Convention Centre.Each room comes with 26 inch LCD TV free WIFI Internet and a safe.

Our guest reviews

Our guest reviews for
ibis Saigon South

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  2 reviews

TripAdvisor Rating  4.0/5  278 reviews

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Room and services are fine. Negative point is food.

Dear Phong, Thank you for taking the time to tell us about your experience at the ibis Saigon South. I am sorry that your experience in Food and Beverage did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Yang General Manager

One good stay

TripAdvisor rating 5.0/5

williamshinhochiminh Solo travel - TripAdvisor review

I reserved quickly and stayed safely, checkout also quick and sinmple ! It serve perfectly the purpose... I liked the stay as it fits the quick visiting of my urgent need.... Recommend to everybody for staying simple without burden....

Dear William, Thank you for your recent stay with us and we appreciate your time for review and recommendation. It is our pleasure to read your stay experience. We hope you had great time in Saigon and we look forward to welcoming you again. Sincerely, Chris Yang General Manager

Nice and clean Hotel

TripAdvisor rating 4.0/5

photographer1962 Solo travel - TripAdvisor review

Stayed at the 8th floor. Last time there where an open view to the Saigon River bridge. Now there's a large 7/24 construction site just in front of the hotel. Clean, comfy rooms in IBIS standard. Hotel Bar closed. Looking for a new company to take over. Breakfast and reception are fine. Vinasun Taxi stand in front of the hotel. Great Shushi Bar next to the hotel. ATM and Family Mart around the corner.

Dear photogtapher1962, Thank you for coming back to stay with us and we appreciate your time for sharing your review. We are glad to read you had comfortable stay with us with comfy and clean rooms as per our Ibis standard. There has planned development for mixed use buildings close to our hotel and we believe it will be a great addition to improve convenience to our guests although the overlooking Saigon River Bridge view will not be there anymore as you mentioned. We hope you had quality time during your stay in Saigon and look forward to welcoming you again. Sincerely, Chris Yang General Manager

stay with friends

TripAdvisor rating 4.0/5

156martynb Friends getaway - TripAdvisor review

good location in a very western area of Saigon. close to restaurants and up market shopping centres. 20 mins to airport and 10 to city centre. friendly staff and clean modern hotel with good buffet breakfast .

excellent property and very good staff

TripAdvisor rating 5.0/5

534anand Business - TripAdvisor review

The stay at hotel was overall satisfactory. The venue is just opposite to Saigon Exhibition Centre. only 2 minutes walk. Very convenient for attending exhibition. The nearest shopping mall, Robinson, and walkway on river are very good.

Dear 534anand, Thank you for your recent stay with us and we appreciate your time for sharing wonderful review. We are happy to read your stay with us was enjoyable and found good value with the convenience of the location as well as the surroundings. We hope you had successful exhibition and great time during your trip. We look forward to welcoming you again. Sincerely, Chris Yang General Manager

Superb value hotel

TripAdvisor rating 5.0/5

60luni Business - TripAdvisor review

This quickly became one of my favorite hotels in Saigon/HCM. I appreciated the warm welcome even though I checked-in at 2AM, and they allowed me to check-out late at 4PM (Accor loyalty). The rooms are clean and comfortable, and I got so much work / productivity done during this stay, which is my barometer of a good hotel. Lastly, the team at Amiga restaurant is awesome at making guests feel at home. Credits to Luke for making me laugh out loud multiple times. And to Kathy for the personal greeting. Highly recommended, great value hotel.

Dear Luis, We very much appreciate your comments regarding your stay at the ibis Saigon South. It is always a pleasure to receive positive feedback especially to see our team were there to make you feel at home. Thank you once again for your compliments to our team members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff to continuously putting our best efforts to make our guests comfortable. We hope you had wonderful time during your trip in Saigon and look forward to welcoming you again. Sincerely, Chris Yang General Manager

Dishonest!!!! DO NOT STAY HERE

TripAdvisor rating 1.0/5

Adrian D Solo travel - TripAdvisor review

The Hotel brags about having a "Fix any problem within 15 minutes or the stay is on us".Twice they failed this: - hotel room safe --> 13 hours to fix - room air conditioning --> 8+ hours to fixWhen I informed them that due to this I was not willing to pay, I signed the invoice and wrote that I refused to pay. Guess what...they charged my Amex card with the costs, after I had left, even after agreeing with me that they would not. This is dishonesty on the most basic level and shows the real lack of management integrity. They should be disciplined and removed from the company...no one should employ such dishonest employees!

Dear Adrian D, Thank you for taking the time to tell us about your experience at the ibis Saigon South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Yang General Manager

Selective customer service and treatment

TripAdvisor rating 2.0/5

yohannlim Couples - TripAdvisor review

I booked 2 nights at Ibis Saigon South for 2 nights for 21 & 22 Dec 2017. My Vietnamese girlfriend was turned away, despite registering and our good track record of over 30 days at all other 5 Saigon Accor hotels between 2015-2017, alongside more stays together at other countries' Accor hotels. The customer service attitude and tone was not too polite, especially towards my girlfriend. I was told the hotel manager may consider our case appeal, but we never saw or heard from the person except through a post-stay email survey. The issue was resolved immediately when I wanted to book another room through Accor member app. I was asked by reception staff to book the extra room for 2 nights through them which was cheaper, though it turned out not-to-be, and the booking's points/nights were not credited into my member account either. We returned the welcome-drink coupon meant for 1. We did not feel welcomed at Ibis Saigon South. Rooms were clean and fairly well maintained likely other Ibis hotels. We left to stay at Accor Sofitel Saigon Plaza, and treatment we received there was so contrasting better.

Dear Mr Yeo, Thank you for your comment. We will take this as our experience and train our staffs about customer service. Yours sincerely, Hotel Management

No the best

TripAdvisor rating 2.0/5

shehzadp2017 Business - TripAdvisor review

Very poor service, rooms were very small and not very good amenities if any at all in the room. Location is very good next to secc and mall the only plus point to the hotel. Breakfast is mediocre at the best.

Dear Sir, Thank you for your comment. Because of out source supplier and we are working on that for future changing. Looking forward to welcoming you back to Ibis Saigon South Hotel Management

Really zero

TripAdvisor rating 2.0/5

jjcamile Couples - TripAdvisor review

Very disappointing Hotel. Junior Staffs Management from the last Century Very low quality, even compared with IBIS Airport which is much better in term of services and Management. We came here because all Accor Hotels were busy at that time in the downtown.. Really Zero Never come back. To absolutely avoid.

Disappointing

TripAdvisor rating 2.0/5

lorrainea875 Solo travel - TripAdvisor review

My main complaints were the following, there were many other smaller issues however. Key complaint... people smoking in their rooms or the corridor, I told management about it and they did come and burn some oils in the hallway, the following night I was awoken at midnight by a very strong odour of cigarette smoke permeating my room. I rang reception about it and they said it was not the hotels fault as they had told people not to smoke... you needed to do more than that. The breakfast and service was terrible, there was little to choose from from a western food perspective which I understand in an Asian country however nearly everything was empty and rarely stocked, out of 6 breakfasts there was only bread for toast actually available twice and only once was there any butter to put on it, when you asked for restock it was always another 5 minutes but never got stocked. Due to a family medical illness I needed to extend my stay and happily moved to another hotel. On checkout they did not give me back my credit card, when i got to the next hotel it was discovered and they said they'd being it over, we chased again 20 minutes later ( it was 2 km away) and they said oh no we won't bring it over for a few hours, i was actually ok to go back for it so don't say you will bring it in the first place. I obviously caught a cab back and got it myself. Oh and by the way don't take a cat into your room as you won't be able to swing it... smallest room I have ever been in. The hotel I moved to was 30% cheaper, the breakfast was good and the service excellent and the room was excellent and much higher.

Small and Quiet hotel in Ho Chi Minh

TripAdvisor rating 4.0/5

LiewYC Couples - TripAdvisor review

This Ibis hotel is very efficient run check in counter with only 2 female staff when I checked in, they even help to unload and bring luggage to the room. The twin bed room is pretty small but it has all the things one needs. Hotel is very quiet, with quite a few eating places around it, there are 2 Japanese restaurant by the side. Robins shopping center is about 700 meters away with a good supermarket "Giant".

Dear LiewYC, We very much appreciate your comments regarding your stay at the ibis Saigon South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

2 bad experiences marred previous good stays

TripAdvisor rating 3.0/5

LeatherTraveller Business - TripAdvisor review

Returned to this familiar hotel again after a month but was disappointed due to 2 bad experiences. The 1st was the reluctance of giving 2 welcome drink vouchers when there are 2 guest in my booking left a taste of stingy and feeling if the staff had kept the other for herself? The 2nd experience was at breakfast when I was given a unusually small serving of beef noodles. When queried, the staff said they need to keep some for other guest since there is another hour of breakfast. Since when early breakfast guest need to be rationed so that late comers can have breakfast in a hotel!!??

Dear LeatherTraveller, Thank you for choosing ibis Saigon South and taking the time to tell us about your experience. About welcome drink voucher, it is only apply for LCAH 's owner. We feel regretful that this policy brings some inconvenience to you. For breakfast, please allow me to express my sincerest apologies since our service did not meet your expectation. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Makoto Kaida General Manager

Saigon South, or Ca Mau North?

TripAdvisor rating 2.0/5

markpeirce Solo travel - TripAdvisor review

This hotel may indeed only be 5.5km from central Saigon, as the crow flies. But in practical terms it is quite isolated and there aren't many amenities in the immediate area. Also, the in-house amenities are very limited, with many functions such as bar and catering being provided by an unrelated hotel next door. The quality of the breakfast was bloody terrible. Excessive gristle in the meat, bad coffee and non-existent black tea. And sometimes no bread! SABENA = Such A Bloody Experience Never Again! P.S. The hotel should not be called 'Saigon South' because this exaggerates the proximity to Saigon.

Dear markpeirce, May I begin by thanking you for your review on TripAdvisor? It is with sincere regret that we note your dissatisfaction with our service and facilities. The experience you described causes us deep concern. It does not represent the quality of service we strive for at our hotel. I truly hope that this experience will not impair your confidence in our hotel and you will give us the opportunity of welcoming you again. Best regards, Makoto Kaida General Manager

Hotel was up to standard but Service needs improvement!

TripAdvisor rating 2.0/5

zue77 Friends getaway - TripAdvisor review

It may be a mistake to stay here at District 7, far from Ben Tanh market, Saigon Sq etc as it takes 45 minutes to reach District 1 area. The hotel condition is up to its Ibis standard. Clean and comfortable. But service of the front office really needs improvement. I was checking out from the hotel, and without asking me, the bellboy just put all my luggage in a taxi when I have already booked a car to send me to the airport. He didn't even say sorry, and even after I got really upset, he just drag my luggage out from the taxi and into the car with a sour face!! Because of that, it tarnished the reputation I have of Ibis.

Dear our valued guest, First of all, thank you very much for choosing ibis Saigon South for your stay. We very much appreciate for your bringing this situation to us. We would like to apologize for the inconvenience caused that led to your distrust in our service. At ibis Saigon South, we strive to provide the superior service to give our guest the most satisfaction. Our staffs are always well-trained and qualified. But unfortunately, we are discouraged to hear that you were not treated with the respect you deserve. Please rest assured that we are taking the proper measures to address the issue of your case to prevent the future occurrence. Thank you once again for your taking time to tell us your experience. Your feedback is always important to us. We still hope to welcome you again at ibis Saigon South and your next stay would be more pleasant. Sincerely, Simon Kim General Manager - ibis Saigon South

Great stay

TripAdvisor rating 4.0/5

stanleylim22 Business - TripAdvisor review

Excellent help and information provided by the friendly receptionist staff. The room was in good condition. Just the location is a bit far from the city town area, but you still can take a taxi just infront of the hotel. Not much activities can be done around the hotel.

Dear Mr. Stanley Lim, Warmest greetings from ibis Saigon South! We thank you for your trust in our services and truly appreciate for your kind feedback. Nearby the famous shopping center Crescent Mall which is 5 minutes walking from ibis, there are a lot of restaurants with various choices of Asian and European cuisines. A bit further, 3-4 minutes from ibis by car, you can explore a lot of activities. And a new international shopping mall Vivo City in our area will be opening soon this coming April. We look forward to welcoming you again in the future and would have some interesting activity recommendations to you during your stay. Best regards, Simon Kim General Manager – ibis Saigon South

Quiet location but near Expo

TripAdvisor rating 3.0/5

LeatherTraveller Business - TripAdvisor review

Returned to this familiar hotel and found that they are renovating their restaurant and converting it into a Japanese theme restaurant. I hope it is a good move as there is another sushi restaurant next door and also many Koreans are staying here too. I did not book my stay with breakfast and chose to pay with my Accor Adv Plus card. I was given a discount of 50% for 1 day and when I dined again the next morning, I was told it was a mistake and make to pay a full rate the next day!! What a disappointment. Not a good way to recover a small meagre sum.

Dear Sir. /Madam, Warm greetings from Ibis Saigon South! We very much appreciate your comments regarding your stay at the Ibis Saigon South. I am sorry for my staff’s mistake. I understand that this mistake should have not happened. I will take immediate action to train our staffs properly. Thanks for your comment then we know what we should improve. Except this I hope everything was good during your stay. And new Japanese restaurant will be opened in January, looking forward to welcome you here. Best regards, Simon Kim General Manager

Functionality

TripAdvisor rating 3.0/5

Eric2BKK Business - TripAdvisor review

Go there if you have business in the area. Otherwise, choose a more central location. Very little life in this part of town, and with expensive taxis, any activity becomes all the more expensive. Apart from that, the hotel is as expected from Ibis, no frills, efficient, cost effective hospitality.

Dear Eric2BKK, Warm greetings from Ibis Saigon South! We very much appreciate your comments regarding your stay at the Ibis Saigon South. It is always a pleasure to receive kind feedback. I believe, except the hotel location, our staffs and services did not make you disappointed. Actually, the location is a little bit far away from city center, however, it is very easy to go to Ben Thanh market, Dong Khoi area by local City bus. This transportation would can be convenience and much cheaper than taxi, the taking time is almost same. Thank you again for sharing your experience, and we hope to welcome you on your next visit. Best regards, Simon Kim General Manager IBIS Saigon South

good value but too noisy

TripAdvisor rating 3.0/5

cgeiller Business - TripAdvisor review

the hotel is clean, breakfeast and dinner are good. good value. However the big cons is the noise in the room - i was staying at floor 12 and there was a constant turbine noise (air con on the roof??) that was pretty loud and very annoying at night,

Dear Cgeiller, Warmest greeting from IBIS Saigon South hotel! Thank you very much for choosing our hotel to stay. I am very appreciated for your review about the services in our hotel. Absolutely, I will forward your compliment to all departments so they can know their effort was acknowledged. And I have noted your comment about the noise during night time. I am sorry for this inconvenience. We are working on it to find out solution for this problem. And in the meantime, to secure your comfort for the next stay, we will arrange a room for you on another floor. I believe that our clean room, nice food and well-arrangement will give you a nice experience next time. Thanks again for your review and we are looking forward to welcoming you again. Best regards, Simon Seong-Min Kim General Manager

Had Coolest Time

TripAdvisor rating 4.0/5

Shishir L Business - TripAdvisor review

Ibis is great stay with decent food. District 7 area looks so premium that once you have stayed there, you would never want to go elsewhere. IBIS with gives service and takes care of the cleanliness a.

Dear Shishir L, Warmest greeting from IBIS Saigon South hotel! Many thanks for sharing your good experience at our hotel on Tripadvisor. Our aim is making our services match your expectation. I am very glad to hear that we achieved our goal in providing you good quality of services. We are working to maintain and improve our standard to give you better services on your next stay. We look forward to welcoming you again soon. Best regards, Simon Seong-Min Kim General Manager

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