Novotel Liverpool Paddington Village 4 stars

Customer review rating (ALL Rating) 4.7/5 1,253 reviews

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3 Paddington Village, Off Grove Street, L7 3FA Liverpool, United Kingdom

Description

Hotel extras

  • Great location for both business and leisure trips

  • 1 mile from Lime Street Station (20 minute walk) and just 3 miles from M62

  • 221 modern bedrooms including 39 Studio Apartments perfect for a longer stay

  • Destination dining in our popular Kensington Restaurant

  • Excellent & flexible meeting spaces for up to 120 people

Our accommodation(s)

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Hotel location

Novotel Liverpool Paddington Village

3 Paddington Village, Off Grove Street
L7 3FA Liverpool
United Kingdom

GPS:53.407111, -2.959996

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

KENSINGTON RESTAURANT

International cuisine can be enjoyed in our destination Kensington Restaurant. Enjoy the sights, sounds and aromas coming from our Theatre kitchen as our Executive Kitchen Team prepare your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,253 reviews

Customer review rating 3.5/5

Michelle T. Business - Confirmed reviews ALL

Disappointed as a regular guest who stays for work that you could not accommodate a change in dates (my error) which meant i had to cancel and rebook. Due to first booking being with expedia you said you could not accommodate change of date (just moving it to following day). Expedia did respond said hotel failed to respond to them to give them permission to amend the booking. Hotel failed respond to my many messages via expedia and failed to respond to my email direct to hotel. When i eventually managed to speak to someone at the hotel my request was refused and i was just advised to book dorwct in fiture and not via a booking site. This meant that in effect I paid you twice for my stay on the 10th March. I have to book again at the end of March for work but may well now lool for another hotel.

Dear Michelle T., Thank you for sharing your experience with us. It is disheartening to learn that your recent stay did not meet your expectations, particularly regarding your reservation modifications. We understand how important flexibility is, especially for our regular guests like yourself. Our policy generally requires that modifications to bookings made through third-party sites, such as Expedia, be handled directly through those channels. We regret any frustration this may have caused you and acknowledge that timely communication is crucial in such situations. While we strive to respond promptly to all inquiries, it appears we fell short in this instance, and we sincerely apologize for the inconvenience. We value your feedback and take it seriously in our efforts to enhance guest experiences. Should you choose to stay with us again, we encourage you to book directly, as this often allows for a smoother experience. We hope to have the opportunity to welcome you back in the future. If you would like to discuss this further, please email me directly on am… Warm regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Helen B. Business - Confirmed reviews ALL

No traditional front desk

Dear Helen, Thank you for your positive feedback regarding your experience at our hotel. We are pleased to hear that you appreciated our unique approach to service without a traditional front desk. Your insights are valuable to us, and we look forward to welcoming you again. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 4.0/5

Sheila E. Couples - Confirmed reviews ALL

Great convenient stay, restaurant expensive for ok food. Bar also expensive, wine overpriced according to online advice (10 over expected estimates) and not well stocked. Staff pleasant.

Dear Sheila, Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our location and staff. We understand your concerns regarding the pricing and selection of food and beverages, and we will take your comments into consideration as we continually strive to enhance guest experiences. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Mark O. F. Families - Confirmed reviews ALL

Really enjoyed our stay on the edge of the city without being bang in the middle of it. Staff extremely friendly and helpful.

Dear Mark, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, cleanliness, and the friendliness of our staff. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 4.5/5

Jan H. Families - Confirmed reviews ALL

Room, bed, shower and no noise was great. Breakfast buffet was super. And very nice serviceminded staff.

Dear Jan , Thank you for your kind words regarding your recent stay at Novotel Liverpool Paddington Village. We are pleased to hear that you enjoyed the comfort of your room, the breakfast buffet, and our attentive staff. Your feedback is greatly appreciated. Cheers Amanda Novotel Liverpool Paddington Village

Other web-users rate our hotel

  • 978 reviews 8.3/10 Location
  • 1,606 reviews 8.8/10 Room
  • 1,527 reviews 9.2/10 Service
  • 23 reviews 5.2/10 WiFi
  • 807 reviews 8.8/10 Cleanliness
  • 796 reviews 8.5/10 Comfort
  • 790 reviews 9.1/10 Breakfast
  • 461 reviews 9.7/10 Vibe

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