Novotel Liverpool Paddington Village 4 stars

Customer review rating (ALL Rating) 4.7/5 1,263 reviews

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3 Paddington Village, Off Grove Street, L7 3FA Liverpool, United Kingdom

Description

Hotel extras

  • Great location for both business and leisure trips

  • 1 mile from Lime Street Station (20 minute walk) and just 3 miles from M62

  • 221 modern bedrooms including 39 Studio Apartments perfect for a longer stay

  • Destination dining in our popular Kensington Restaurant

  • Excellent & flexible meeting spaces for up to 120 people

Our accommodation(s)

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Hotel location

Novotel Liverpool Paddington Village

3 Paddington Village, Off Grove Street
L7 3FA Liverpool
United Kingdom

GPS:53.407111, -2.959996

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

KENSINGTON RESTAURANT

International cuisine can be enjoyed in our destination Kensington Restaurant. Enjoy the sights, sounds and aromas coming from our Theatre kitchen as our Executive Kitchen Team prepare your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,263 reviews

Good Location for Liverpool Hospital

Customer review rating 1.5/5

Kevin L. Couples - Confirmed reviews ALL

The room was nice and clean and comfortable but from the start it was very cold. After several attempts to rectify this with reception staff over a period of 4 hours we still had a cold room with cold air blowing at us form the air conditioning unit. After a stressful few hours of trying to sort the situation we gave up due to a pending early hospital appointment the following day. We found the reception staff initially helpful but they were unable to resolve the situation for us. We stayed in room 1301 and would ask the hotel to check if the heating is faulty or if the heating system is not powerful enough to heat the room

Dear Kevin l. Thank you for your feedback. I would like to apologize for the issue you encountered during your stay. Our team is always on top of the guests' experience and this is certainly not the level of service we strive to provide. Please know that your comments have been shared with the team to prevent similar occurrences in the future. We would appreciate the opportunity to make it right—please feel free to contact us directly if you plan to return, and we will ensure you have a seamless experience. My email address: da… Sincerely, Daniela

Great location in Liverpool

Customer review rating 4.0/5

Bjorn Business - Confirmed reviews ALL

Stayed one night for work commitment, check-in was no issue. The receptionist was very friendly and explained everything well regarding facilities, breakfast etc. I was upgraded to a Studio Apartment which was a nice surprise. A very spacious room with all amenities. The only thing I was disappointed with in regards to the room was the bed linen, pillows and duvet. For a room of this calibre this wasn't up to standard. Breakfast was a bit disappointing, some items were cold (I was there 10 minutes after opening) and sausages was not cooked properly as almost a bit "soft inside" while being browned outside. Could also be a better selection of cold cuts and cheeses. Taking the price into consideration things should be improved. Did not have any pastries etc. so cannot comment. Coffee is ok and various juice's available but very standard quality. No parking and the parking closest to the hotel is about a 5 minute walk in a parking garage which seems very secure. a bit pricey and I wasn't informed of any special rate for hotel guests which is often normal in other hotels. Did not eat in the restaurant except for breakfast.

Dear Bjorn Helge A., We very much appreciate your comments regarding your stay at the Novotel Liverpool Paddington Village. It is always a pleasure to receive positive feedback as well as constructive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela

Great hotel

Customer review rating 5.0/5

Lesley K. Business - Confirmed reviews ALL

Lovely room, spotlessly clean. Comfy bed. Staff all very friendly. Lovely breakfast - again restaurant spotless and I like the open kitchen. The kitchen was gleaming and the staff spotless.

Dear Lesley K., Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide the best experience, and it's always rewarding to know we succeeded. We hope to welcome you back soon for another great stay! Best regards, Daniela Reduto

Customer review rating 5.0/5

Marie O. Couples - Confirmed reviews ALL

Lovely welcome on arrival, room was beautiful and clean. Bed was so comfortable sleep very well. Breakfast was so nice very well cooked and beautiful presentation.

Dear Marie, We very much appreciate you completing our guest survey and scoring us top marks following your stay at the Novotel Liverpool Paddington Village and we are so pleased to hear that you had such a fantastic overall experience with a fantastic welcome on arrival. We do believe the arrival is the ,most important part of the stay , which sets the tone for the rest of your journey. Thank you again for sharing your experience, and we hope your choose to stay with us again soon. Cheers Amanda

Lovely stay

Customer review rating 4.0/5

Chan M. Business - Confirmed reviews ALL

Very good service

Dear Chan, We very much appreciate your comments regarding your stay at the Novotel Liverpool Paddington Village and we are delighted to learn you had a lovely stay and excellent hospitality from our wonderful team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amanda

Other web-users rate our hotel

  • 1,040 reviews 8.2/10 Location
  • 1,714 reviews 8.7/10 Room
  • 1,576 reviews 9.1/10 Service
  • 15 reviews 7.4/10 WiFi
  • 847 reviews 8.4/10 Comfort
  • 818 reviews 8.8/10 Cleanliness
  • 791 reviews 9/10 Breakfast
  • 529 reviews 9.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.