Mercure Grand Hotel Metz Centre Cathédrale 4 stars

Customer review rating (ALL Rating) 4.5/5 1,330 reviews

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Mercure Grand Hotel Metz Centre Cathédrale - Image 1
Mercure Grand Hotel Metz Centre Cathédrale - Image 2
Mercure Grand Hotel Metz Centre Cathédrale - Image 3
Mercure Grand Hotel Metz Centre Cathédrale - Image 4
3 Rue Des Clercs, 57000 METZ, France

Description

Hotel extras

  • In the heart of the downtown area, a two-minute walk from Metz Cathedral

  • Secure public car park 200 meters away

  • In the heart of the Christmas markets.

  • Free fiber optic WiFi.

Our accommodation(s)

Hotel location

Mercure Grand Hotel Metz Centre Cathédrale

3 Rue Des Clercs
57000 METZ
France

GPS:49.118174, 6.174469

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA VERRIERE

In a setting that tells the story, you'll discover a selection of local drinks. A lover of wines, spirits and beers, discover Lorraine's know-how in a unique place under a splendid industrial skylight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,330 reviews

An very pleasant stay in an excellent hotel.

Customer review rating 5.0/5

Susan H. Couples - Confirmed reviews ALL

We had a very pleasant overnight stay. All the staff were friendly and helpful. Our room was clean, well appointed and comfortable. Breakfast was well organised with a wide range of foods, regularly replenished and delicious. The location of the hotel is excellent - in the city centre and convenient for sightseeing. Although the hotel does not have its own car parking it gives a discount in the large underground car park 'Republique' which is a few minutes' walk away. Prior to our stay we were sent detailed communication about parking and directions to the hotel. This was very useful.

Dear SUSAN H., Thank you so much for your kind and thoughtful feedback! We are delighted to hear that you had a pleasant stay with us. It’s great to know that our staff made a positive impression, and that you found your room clean, comfortable, and well-equipped. We are also pleased that you enjoyed our breakfast selection and found the location convenient for sightseeing. We're happy that the parking information was helpful and that the nearby 'Republique' car park worked well for you. We look forward to welcoming you again on your next visit! Best regards, Victor and the entire team

quiet rooms

Customer review rating 4.0/5

D. A. Couples - Confirmed reviews ALL

While the hotel was well presented and warm, it was quite a walk up the pedestrian precinct with suit cases for two late 60's people where one was disabled and recently had heart surgery. The dificulty was not so much the walk as once at the hotel there is a lift available which there is not at the public car park that is nearest hotel. All the parking levels come out on a shopping concourse at one level below street level where the only exit to street level was up a set of about 30 stairs. Although this is not in the control of the hotel I think future users should be aware of the draw back to parking. My only critisism of the hotel was the breakfast layout which felt cramped for the number of users and there was a poor selection compared to other hotels I'd used that week, the ONE coffee machine produced a queue of at least 6 people constantly whilst we were at breakfast. During breakfast the machine needed replenishing which a young member of staff started to do but half way through seemed to prioritise clearing a recently vacated table over finishing replenishing the coffee machine. This I put down to inexperience or lack of supervision of the staff who all appeared to be very young compared to the other hotels (a total of 5) that I'd stayed at the previous week.

Dear DANIEL A., Thank you for taking the time to share your experience with us. We are pleased to hear that you found our hotel well-presented and welcoming. However, we are truly sorry that the parking situation and the breakfast area did not meet your expectations. We understand the difficulty you encountered with the distance from the parking lot, especially with the stairs involved. Although this is not directly under our control, we truly appreciate your feedback, as it will help future guests with mobility concerns better prepare for their visit. We are always working on improving accessibility and will certainly take your comments into consideration. Regarding the breakfast, we apologize for the inconvenience caused by the coffee machine, and we are sorry to hear that it caused delays and frustration. We are continuously working to improve the efficiency of our service during breakfast hours, and we will look into ways to ensure better management and faster service in the future. We also take note of your observation about the reception area and will review the layout to make it clearer and more accessible for our guests. We truly value your feedback, and we hope to have the opportunity to welcome you again and provide a more pleasant experience. Best regards, Abigail and the rest of the team

A very nice hotel in the centre of Metz

Customer review rating 5.0/5

R. S. Couples - Confirmed reviews ALL

Perfectly located with a big, comfortable room and very courteous staff. I truly enjoyed my stay and would love to return if I visit Metz again.

Dear RAINHARD S., Thank you very much for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our central location, the comfort of your room, and the courteous service provided by our team. Your satisfaction is our top priority, and we are thrilled that we could contribute to making your visit to Metz memorable. It would be a great pleasure to welcome you back the next time you're in the area. Please don’t hesitate to contact us if you have any further questions or requests. Wishing you a wonderful day and looking forward to your next visit! Best regards, Abigail and the rest of the team

Lovely property

Customer review rating 4.5/5

Lora N. Families - Confirmed reviews ALL

From the beginning greeting to our check out the staff was amazing. They are kind, accommodating, fun, funny, and really lovely people: our room was spacious and so comfortable. Breakfast was an absolute delight.

Dear LORA N., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Metz Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abigail and the rest of the team

Great Stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

We had a wonderful time at the Mercure Centre Metz. Abigail was very helpful and kind, as were the entire staff.

Dear MICHAEL F., Thank you so much for your kind words. I'm thrilled to hear that you had a wonderful stay at the Mercure Centre Metz, and I truly appreciate your special mention. It was a pleasure to assist you, and I will be sure to share your feedback with the entire team. We look forward to welcoming you back for another great experience! Best regards, Abigail

Other web-users rate our hotel

  • 997 reviews 9.3/10 Location
  • 1,106 reviews 7.3/10 Room
  • 1,076 reviews 9.4/10 Service
  • 11 reviews 8/10 WiFi
  • 620 reviews 8.1/10 Breakfast
  • 292 reviews 8.9/10 Vibe
  • 273 reviews 8.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.