Dear Mr Müller, First of all, please accept our sincere apologies for the lack of response to your complaint and for the inconveniences you experienced during your stay with us. We fully understand your disappointment, especially as you were expecting a follow-up from our management and were left waiting for an answer. Regarding the email about the Pope’s visit to Metz, we discovered a technical issue with our email system, which was automatically sending messages several days after they had been scheduled. This issue has now been resolved, and we are truly sorry that you received this important information too late to be of any use to you. Given the scale of such an event and its impact on access to the city centre, we understand how frustrating this must have been. We can only apologise for this failure in communication. Concerning the toilet brush holder, we are very sorry for what happened and for the unpleasant situation you had to deal with in the middle of the night. Following your report, the issue was repaired. Our night receptionist, Carlos, was available to assist with the matter, and we regret that the situation did not receive the attention and follow-up you rightly expected. Your complaint has now been brought to the attention of our management once again, and we sincerely apologise that you have had to wait so long for a proper response. Regarding your late check-out, we understand your frustration at having to return to reception to reactivate your key card when collecting your belongings at 2:45 pm. Our key cards are automatically deactivated at noon, which means they need to be updated at reception when a late check-out has been arranged. However, we recognise that this was an inconvenience that should have been anticipated and explained to you. Mr Müller, we are genuinely sorry that these issues affected your experience with us. We appreciate you taking the time to explain what happened, and we regret that our handling of your complaint did not reflect the level of service we strive to provide. Thank you for giving us the opportunity to address your concerns. Please accept our sincere apologies once again. Kind regards, Victor and all the team

Dear mister W., Thank you for sharing your feedback following your stay with us. We are pleased that you appreciated our central location and the friendliness of our team. However, we are sorry that your room and breakfast did not fully meet your expectations. Your comments are valuable to us and help us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you back to Metz and provide you with a more satisfying stay. Kind regards, Thomas and the entire team

Monsieur Szemalikowski, Thank you very much for your excellent rating and for your kind feedback. We are delighted that you enjoyed our central location, the comfort of your room, our breakfast and the warm welcome from our team. We hope to have the pleasure of welcoming you again in Metz. Victor and the entire team.

Sir, Thank you very much for your detailed feedback and for your kind words about our team, the communication before your arrival, our breakfast and the comfort of your bed. We are sorry that the bathroom configuration did not meet your expectations, particularly given your wife’s mobility challenges. We understand how important this information is when preparing a stay. We also take note of your comments regarding the sofa and the lack of a desk. We are pleased that, despite these points, you enjoyed your stay overall, and we hope to have the pleasure of welcoming you again in Metz. Victor and the entire team.

Monsieur Z., Thank you very much for your excellent rating and for your feedback. We are delighted that you enjoyed our central location, the spacious and clean room, as well as the warm welcome from our reception team. We also appreciate your comments regarding the furniture, which we will take into consideration. We hope to have the pleasure of welcoming you and your family again in Metz. Victor and the entire team.

Mr. G., Thank you for your feedback. We are pleased that you appreciated our excellent location and the pleasant atmosphere of the hotel. We are sorry that the cleanliness of your room did not meet your expectations. We also take note of your comments regarding the condition of the room and the need for renovation, which we will share with our team. We hope to have the pleasure of welcoming you again in Metz. Victor and the entire team.

Monsieur S., Thank you very much for your excellent rating and your kind feedback. We are delighted that you enjoyed your stay and our central location. We hope to have the pleasure of welcoming you again in Metz. Victor and the entire team.

Dear Ms. F., Thank you very much for your kind review. We are delighted that you enjoyed your Privilege Room and appreciated the warm welcome from our team. We hope to have the pleasure of welcoming you back to Metz very soon. Victor and the entire team.

Dear Mr. V., Thank you very much for your wonderful review. We are delighted that you enjoyed the warm welcome, our facilities, and especially our location, ideal for discovering Metz. It was a pleasure to have you with us, and we hope to welcome you back very soon. Victor and the entire team.

Dear Mr. Burnell, Thank you very much for your detailed review and excellent rating. We are delighted that you enjoyed our central location, the comfort and cleanliness of your room, and especially our breakfast. We are also pleased that you found our express breakfast to offer a good choice and value for money. We appreciate your comment regarding the room size and are glad that it remained comfortable for your stay. We hope to have the pleasure of welcoming you back to Metz. Victor and the entire team.

Dear Ms. P., Thank you for taking the time to share your feedback. We are pleased that you appreciated our central location. We are sorry that the size of your room did not fully meet your expectations. As our hotel is housed in a historic building, each room has its own unique layout and dimensions, which means some rooms are more compact than others. We hope to have the pleasure of welcoming you back to the Mercure Grand Hotel Metz Centre Cathédrale. Kind regards, Abigail and the rest of the team

Dear Ms. H., Thank you for taking the time to share your feedback following your stay at Mercure Grand Hotel Metz Centre Cathédrale. We are delighted to know that you enjoyed our breakfast, found the beds comfortable, and appreciated the efficiency of the air conditioning. It is always a pleasure to receive such positive comments. We are sorry to hear that you experienced difficulties with the internet connection during your stay. Please accept our apologies for the inconvenience. Your feedback has been shared with our technical team so that we can continue to improve the quality and reliability of our Wi-Fi service. We hope to have the pleasure of welcoming you back on your next visit to Metz. Kind regards, Abigail and the reception team

Dear Raphael C., Thank you very much for your wonderful review and for giving us such a high rating. We are delighted to hear that you enjoyed our central yet peaceful location and that our friendly and helpful team made your stay a pleasant one. It's also great to know that you found your room comfortable and appreciated the bathroom. We appreciate your comment regarding the room size and will keep it in mind as we continue to enhance our guests' experience. We hope to have the pleasure of welcoming you back to Mercure Grand Hotel Metz Centre Cathédrale on your next visit to Metz. Kind regards, The Mercure Grand Hotel Metz Centre Cathédrale Team.

Dear Mr. A., Thank you very much for your wonderful review and for awarding us such a great score. We are delighted to know that you enjoyed our central location, making it the perfect base to discover Metz. It is also a pleasure to read that you appreciated your room and, above all, the friendliness of our team. Your kind words are a great source of motivation for all of us. We truly appreciate your feedback and look forward to welcoming you back to the Mercure Grand Hotel Metz Centre Cathédrale on your next visit to Metz. Kind regards, The Mercure Team.

Dear Mr. M., Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you enjoyed our central location and that our team helped make your stay a pleasant one. Your kind words mean a great deal to us. We also appreciate your comments regarding the size of your Classic Double Room. As our hotel is housed in a historic 18th century building, the layout and dimensions of our rooms can vary, and some of our Classic Rooms are indeed more compact. We understand that this may have made moving around the room less comfortable than expected. We hope to have the pleasure of welcoming you back on a future visit to Metz. For your next stay, please do not hesitate to contact us directly. We would be happy to recommend one of our more spacious room categories. Kind regards, Cintia and the team.

Dear Mr K., Thank you so much for your wonderful review and for awarding us a perfect score! We are delighted to hear that you enjoyed our central location, the unique charm of our historic building combined with modern comforts, and the peaceful atmosphere of your room. It's also great to know that our team made you feel welcome, that you appreciated our breakfast, and that the discounted secure parking was a convenient addition to your stay. Your kind words mean a great deal to us, and we truly hope to have the pleasure of welcoming you back on your next visit. Warm regards, The reception

Dear Kelley, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to hear that you enjoyed our beautiful hotel, our central location, and especially the friendliness and helpfulness of our team. Your kind words are a great source of motivation for all of us. It was a pleasure to welcome you, and we truly look forward to welcoming you back to Mercure Grand Hotel Metz Centre Cathédrale very soon. Kind regards, Abigail and the rest of the team

Dear Mr. B., Thank you very much for your excellent rating and your kind comments. We are delighted that you enjoyed the friendliness of our team, the atmosphere and design of the hotel, as well as the comfort of your room. We are especially pleased to know that you appreciated the fragrance of our rooms and bath amenities, which helped make your stay even more enjoyable. It is wonderful to hear that you would choose to stay with us again when visiting Metz. We look forward to welcoming you back in the future. Victor and the entire team.

Dear Mr. W., Thank you very much for your kind review and excellent rating. We are delighted that you enjoyed your spacious and comfortable room, the warm welcome from our reception team, and our central location, which allowed you to explore Metz during your stay. We hope to have the pleasure of welcoming you again on your next trip through France. Victor and the entire team.