Mercure Grand Hotel Metz Centre Cathédrale 4 stars

Customer review rating (ALL Rating) 4.6/5 1,196 reviews

Mercure Grand Hotel Metz Centre Cathédrale - Image 1
Mercure Grand Hotel Metz Centre Cathédrale - Image 2
Mercure Grand Hotel Metz Centre Cathédrale - Image 3
Mercure Grand Hotel Metz Centre Cathédrale - Image 4

Description

Hotel extras

  • In the heart of the downtown area, a two-minute walk from Metz Cathedral

  • Secure public car park 200 meters away

  • Bikes can be rented on site

  • In the heart of the Christmas markets.

  • Fitness center available 24 hours a day, 7 days a week.

Our accommodation(s)

Hotel location

Mercure Grand Hotel Metz Centre Cathédrale

3 Rue Des Clercs
57000 METZ
France

GPS:49.118174, 6.174469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA VERRIERE

In a setting that tells the story, you'll discover a selection of local drinks. A lover of wines, spirits and beers, discover Lorraine's know-how in a unique place under a splendid industrial skylight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,196 reviews

Customer review rating 1.5/5

John T. Couples - Confirmed reviews ALL

Best thing was location. Otherwise very disappointing. Check in and out was rather chaotic. Smallest lift ever ! Bathroom badly designed, no washbasin, only in adjoining bedroom. No hooks in dry area of bathroom only within the shower cubicle. Bed linen was awful, slippery under-sheet meant bed sheets did not stay in place. Very disappointing we should have stayed in the Mercure Citadel close by.

Dear Mr. T., Thank you for taking the time to share your feedback. We are sincerely sorry that your stay did not meet your expectations. We regret the difficulties you experienced upon arrival and departure, as well as your disappointment regarding the room layout and bedding. As our hotel is located in a historic building in the heart of Metz, some rooms feature unique configurations that may differ from those found in more modern properties. We understand, however, that these characteristics did not match your expectations and we are sorry for the inconvenience caused. We also take note of your comments regarding the bedding and bathroom design, as guest feedback is essential in helping us improve our services. We hope to have the opportunity to welcome you again in the future and provide a more satisfying experience. The reception

Customer review rating 5.0/5

Marc Business - Confirmed reviews ALL

Crew was extremely nice and full of attention. They speak English very well

Dear Marc, Thank you very much for your wonderful feedback. We are delighted that you enjoyed your stay and especially the kindness and attentiveness of our team. Your compliments mean a lot to us. We hope to welcome you again soon in Metz. Victor and the reception

Customer review rating 5.0/5

Clare R. Couples - Confirmed reviews ALL

Great location to explore Metz ,staff very friendly & helpful, room very comfortable apart from very slippery shower

Dear Ms. R., Thank you very much for your wonderful feedback. We are delighted that you enjoyed our location, the comfort of your room, and the friendliness of our team. We also thank you for mentioning the shower, and we will take your remark into consideration to improve guest comfort and safety. We hope to welcome you again soon in Metz. Victor and the reception

Customer review rating 4.5/5

Albert H. Couples - Confirmed reviews ALL

A one night stay for an afternoon visit of Metz was made very comfortable by the well-situated Mercure near the Cathedral and many restaurants to chose from.

Dear Mr. H., Thank you very much for your kind feedback. We are delighted that you enjoyed our central location and the warm welcome from our team. It is wonderful to know that your stay made your visit to Metz comfortable and enjoyable. We hope to have the pleasure of welcoming you again soon. Victor and the reception

Customer review rating 5.0/5

Graham D. Families - Confirmed reviews ALL

Perfect

Dear Mr. D., Thank you very much for your wonderful feedback. We are truly delighted that you enjoyed your stay with us, especially our team, the atmosphere of the hotel, and our central location in Metz. Knowing that everything met your expectations means a lot to us. We very much look forward to welcoming you and your family again for another great stay. Victor and the reception

Other web-users rate our hotel

  • 816 reviews 9.2/10 Location
  • 857 reviews 7.4/10 Room
  • 918 reviews 9.6/10 Service
  • 7 reviews 2.4/10 WiFi
  • 467 reviews 8.6/10 Breakfast
  • 234 reviews 8.8/10 Cleanliness
  • 223 reviews 8.8/10 Vibe
  • 16 reviews 4.1/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Metz