Novotel Metz Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,006 reviews

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Novotel Metz Centre - Image 1
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Place des paraiges, Centre Saint Jacques, 57000 METZ, France

Description

Hotel extras

  • Green Key certification

  • In the heart of the Christmas markets

  • Heated outdoor swimming pool from late May to mid-September

  • Lounge bar and Gourmet Bar restaurant.

  • 9 rooms from 20 to 180 m² for meetings and seminars

Our accommodation(s)

Hotel location

Novotel Metz Centre

Place des paraiges, Centre Saint Jacques
57000 METZ
France

GPS:49.117872, 6.179327

Telephone
Fax +33 3 87 36 10 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

GOURMET BAR

The Gourmet Bar by Novotel welcomes you to a trendy setting with a friendly atmosphere. Rapid service for lunches, a Sunday brunch, a family meal, baptisms or communions... trust us and get in touch!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,006 reviews

Customer review rating 5.0/5

Ian T. Friends - Confirmed reviews ALL

Well located, easy to find and park. The room was a good size . The restaurant did not disappoint and we had two excellent dinners.

Customer review rating 1.0/5

Anna M. Families - Confirmed reviews ALL

We were really quite shocked by our experience at this hotel. It was just a quick overnight stop but we expected a slightly more pleasant experience. The overall atmosphere of the hotel was really rundown and depressing. Our check in was awkward and the lobby was dirty. Overall not a welcoming. The courtyard space was filthy and felt unsafe which made walk the dog at night and early in morning uncomfortable. On the positive, the quality of food in the restaurant was excellent. We have a very pleasant dinner. Unfortunately breakfast was horribly rushed as we were not told that breakfast service ended at 10am at reception when we booked it. Several people complained loudly about this so we weren’t alone. We were forced to just grab what was leftover which was a shame because it was excellent food and I would have been able speak highly of the restaurant had it not been so rushed and awkward. I don’t fault the restaurant for this. We won’t ever stop here again and I can’t recommend this hotel.

Dear Mrs. M., Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. We regret that your arrival, the condition of certain areas of the hotel, and your overall impression of the property disappointed you. Rest assured that your comments have been forwarded to the relevant teams, as they help us identify areas where improvements are needed. However, we are delighted to hear that you enjoyed your dinner and the quality of the dishes served in our restaurant. Your compliments will be passed on to our kitchen team. Regarding breakfast, we apologize for the misunderstanding regarding the service hours. Breakfast is served until 10 a.m. on weekends and holidays, and we regret that this information was not clearly communicated to you. We understand how frustrating this must have been and apologize for the inconvenience caused. We would also like to inform you that renovation work is planned for early 2027 to improve both our facilities and the overall guest experience. Thank you again for your feedback, and please accept our sincere apologies for the inconveniences you encountered during your stay. Sincerely, The Novotel Metz Centre Team

Customer review rating 4.0/5

Victor T. K. Solo - Confirmed reviews ALL

Bon service

Monsieur, Merci pour votre retour ! Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes et que vous ayez apprécié la qualité du service. Au plaisir de vous accueillir de nouveau. Bien à vous, L’équipe du Novotel Metz Centre

Customer review rating 4.5/5

F. F. Families - Confirmed reviews ALL

Very good

Dear Guest, Thank you very much for your kind feedback. We are delighted that you had a wonderful stay with us. We look forward to welcoming you again soon. Kind regards, The team at Novotel Metz Centre

Customer review rating 2.0/5

Peter L. Families - Confirmed reviews ALL

this hotel is outdated in terms of rooms, the building itself, the elevators etc. Everything feels like you are in the '90s or so. Far from the general Novotel experience one is expecting, and even further from a 4 star hotel expectation. In addition, the immediate vicinity of the hotel is not pleasant either (the building is part of a shopping mall). If I were to book a hotel in central Metz again, then I would certainly book somewhere else.

Dear Mr. L., Thank you for your honest feedback. We are sorry that your stay did not meet the standards you rightfully expect from a Novotel 4-star hotel. We hear your comments about the rooms and the overall feel of the building. A full renovation is planned from January 2027, which will bring the hotel up to the standards our guests deserve. As for the immediate surroundings, part of the exterior depends on the Saint-Jacques shopping centre co-ownership, over which we unfortunately have limited control. We hope to have the opportunity to welcome you back in a fully renewed establishment. The Novotel Metz Centre Team

Other web-users rate our hotel

  • 749 reviews 8.6/10 Location
  • 778 reviews 5.9/10 Room
  • 544 reviews 8.1/10 Service
  • 5 reviews 3.8/10 WiFi
  • 456 reviews 7.8/10 Breakfast
  • 277 reviews 4.8/10 Vibe
  • 276 reviews 5.6/10 Cleanliness
  • 231 reviews 4.8/10 Amenities

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