Novotel Metz Centre Hotel 4 stars

Stayed here on a one night lay over when driving to Normandy. The access to the hotel is a bit awkward since there is no direct access from the street. There are two small elevators to use which can be an issue during certain times of the day. However the hotel has a great location on top of a shopping mall and the older district of the city which are great for walking, especially along the river.

Well-located property but rooms are like student dorms, with dusty nooks and corners that are not properly cleaned. It belongs to Ibis category, not Novotel.

The room was booked as a supreme room, but the condition of the room was shabby, torn material on the bed sofa, toilet and bathroom facilities very poor, not the of other Novotel hotel rooms we have stopped in, in the past. Overall the hotel looked like it could do with a refit inside and out.

Having stayed at several Accor hotels and having always had a pleasant stay we feel the need to complain at the standard of the superior room at the Novotel Metz centre. There was a tear in the sofa bed and the toilet and bathroom area was not acceptable in our opinion. We were really disappointed with our room it was not up to the usual standard that we have come to expect of the Accor hotel.

Coming into the hotel’s lobby, we were pleasantly surprised with the way the hotel looked. It was right in the centre of Metz, which was easy to find. Going up to the room, however, the entire hotel smelled like urine, which was nauseating. The room was also not clean, with brown/orange stains on the walls of the toilets, on the ceilings in the room, and the overall room was just dirty. The service was great, but that does not change the experience we had. Would not recommend staying at this hotel, even if it is just for one night on the way to vacation, just like we did. On a positive note, the pool was very pretty and nice temperature!

Very disappointed. Once arrived I gave to ask for an upgrade since the room booked was very bad, old and with all the signs of the time. In general this is the feeling you have in this hotel that it has been abandoned by the Chain mother. No value for money.

Good location. Low maintenance in hall ways and rooms

4th stay in this hotel (bussines), and more to come. Second long stay (10 days) trip. I really love the location in the centre of Metz, and the parking which connects straight to the hotel lobby. Feeling at home here

First time in this hotel, out of many trips to Metz for business. Stayed in other hotels around Metz, but this hotel has a really nice location in the city centre! I will return for my next trip next week!

A quiet stay in a quiet room with appropriate measures in place and a very helpful staff

Most pleasant staff there to make you feel welcome in a deserted place. Still a Novotel that may need to think of a revamp after all this is gone but a very quiet room and comfortable bedding made up for the social distancing and eating in the room.

Good location and service, but hotel needs some refresh

Good familyhotel in good location, but very outdated building, rooms and efficiency. Needs modernization. Elevator 3 smelled of urine, breakfast logistics nightmare. Unhappy staff except for 1 man at reception

Excellent hotel right in the city center and close to all attractions. Hotel parking is spotless and very nice with direct access with the elevator to the hotel. Breakfast is plentiful and very good and the dinner is even better.

The hotel is placednear by amazing catherdale, bit small rooms but confortable, very nice personal, great petit dejeuner.... We enjoyed a lot breakfast on the terace with a view towards cathedrale, great parking