Novotel Metz Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,030 reviews

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Novotel Metz Centre - Image 1
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Place des paraiges, Centre Saint Jacques, 57000 METZ, France

Description

Hotel extras

  • Historic city center

  • In the heart of the Christmas markets

  • Fitness center

  • Lounge bar and Gourmet Bar restaurant.

  • 9 rooms from 20 to 180 m² for meetings and seminars

Our accommodation(s)

Hotel location

Novotel Metz Centre

Place des paraiges, Centre Saint Jacques
57000 METZ
France

GPS:49.117872, 6.179327

Telephone
Fax +33 3 87 36 10 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

GOURMET BAR

The Gourmet Bar by Novotel welcomes you to a trendy setting with a friendly atmosphere. Rapid service for lunches, a Sunday brunch, a family meal, baptisms or communions... trust us and get in touch!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,030 reviews

TripAdvisor Rating  3.6/5  1,316 reviews

Customer review rating 5.0/5

Baptiste D. B. Families - Confirmed reviews ALL

L'expérience a été agréable pour moi et ma famille, nous avons bénéficié d'une écoute attentive D. la part du personnel et apprécié la qualité du restaurant D. l’hôtel.

Cher Client, Nous vous remercions sincèrement d’avoir pris le temps D. partager votre expérience au sein D. notre établissement. Nous sommes ravis d’apprendre que votre séjour en famille fut agréable et que vous avez particulièrement apprécié la qualité d’écoute D. notre personnel ainsi que la restauration proposée. Votre satisfaction est notre plus belle récompense et nous ne manquerons pas D. transmettre vos compliments à l’ensemble D. nos équipes, qui œuvrent chaque jour pour offrir un service attentionné et personnalisé. Nous espérons avoir le plaisir D. vous accueillir à nouveau très prochainement. Bien cordialement, Carole-Anne / Responsable commerciale.

Customer review rating 3.0/5

Eric W. Couples - Confirmed reviews ALL

chambre 244 décevante: portes simples en bois, banales, non repeintes et abimées au bas, robinetterie vieillissante, oxydée. toilettes certes séparées, mais un simple mur crépis, peint en blanc devenu grisatre; siège dont de tissu tendu se déchire sur les côtés, et le plastique est sale. Le mobilier en bois est dans sa plus simple expression. Je n'y ai rien retrouvé du standing d'un 4 étoiles

Merci d\'avoir pris le temps de partager votre retour détaillé. Nous sommes désolés d\'apprendre que la chambre 244 n’a pas répondu à vos attentes et que vous avez trouvé certains éléments de la chambre vieillissants. Nous comprenons parfaitement votre déception et nous vous présentons nos excuses pour ces désagréments. Sachez que nous avons bien pris note de vos remarques concernant la porte, la robinetterie, les toilettes et le mobilier. Nous avons d’ores et déjà prévu des travaux de rénovation prochainement pour améliorer le confort et la qualité des chambres avec le standing que nous souhaitons offrir à nos clients. Nous espérons que vous nous donnerez l\'opportunité de vous accueillir à nouveau après ces rénovations et que vous apprécierez pleinement votre séjour. Cordialement, Margaux Manzel – Chargée de clientèle

Customer review rating 4.5/5

Hedi D. Solo - Confirmed reviews ALL

2 nights, 2 breakfasts, 2 evening meals. Silent and quiet nights. Good bed. Room and bathroom clean. The meals were quite good, the cook is very competent. The "bœuf bourguignon" was fantastic!

Thank you so much for your kind feedback! We are thrilled to hear that you had a peaceful and restful stay with us, and that you enjoyed both your room and the meals. It\'s wonderful to know that our chef was able to impress you, especially with the \"bœuf bourguignon\" – we’ll be sure to pass your compliments along to the kitchen team. We\'re delighted that everything met your expectations, and we look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Margaux Manzel - Guest Relations Manager - Novotel Metz Centre

Customer review rating 3.0/5

Terry C. Families - Confirmed reviews ALL

The room was much too hot and the thermostat although set to the coldest was not working properly. So the room was too warm and stuffy. Could not get a good night’s rest. One of the towels in the bathroom which was hung up like a fresh one was actually totally wet. Not sure how that could happen.

Thank you for sharing your feedback. We are truly sorry to hear about the issues you encountered during your stay, particularly with the room temperature and the towel. Please accept our sincere apologies for the discomfort caused by the heating system and the inconvenience of receiving a wet towel. We understand how important a good night\'s rest is, and we will certainly look into the thermostat issue to ensure it is working properly. As for the towel, we will address this with our housekeeping team to ensure that all linens are checked thoroughly before being placed in the rooms. We appreciate you bringing these matters to our attention, as your feedback helps us improve our services for future guests. We hope to have the opportunity to welcome you back for a more comfortable stay. Warm regards, Margaux Manzel - Guest Relations Manager - Novotel Metz Centre

Customer review rating 1.5/5

Christian L. Families - Confirmed reviews ALL

The lobby and the restaurant were nice and modern. The food was good. The rooms need a modernisation. It's not the usual standard we are used to in a Novotel. The surrounding of the hotel was very ugly and we had really no interest to step outside in the evening.

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the modern feel of our lobby and restaurant, and that you were pleased with the food during your stay. Your compliments are greatly appreciated! We also value your comments regarding the rooms and the surrounding area. We sincerely apologize if the room\'s condition did not meet your expectations. We are continuously working to improve our facilities and will take your feedback into account as we plan future renovations. As for the area around the hotel, we understand your concerns, and we regret that it impacted your experience. We are working on providing more local information to help our guests discover the best of the surroundings. We hope to welcome you back soon and provide you with an even better stay. Kind regards, Margaux Manzel - Guest Relations Manager - Novotel Metz Centre

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Other web-users rate our hotel

  • 796 reviews 8.9/10 Location
  • 858 reviews 6.1/10 Room
  • 614 reviews 8.1/10 Service
  • 7 reviews 5.2/10 WiFi
  • 490 reviews 7.9/10 Breakfast
  • 308 reviews 5.6/10 Cleanliness
  • 297 reviews 4.8/10 Amenities
  • 290 reviews 5.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.