Novotel Metz Centre Hotel 4 stars

The rooms require considerable maintenance. In particular I have never stayed in 4* hotel with such an awful mates and pillows. This hotel had really put into question the quality of Novotel for me, I would unlikely stay at one again.

Location is pretty good. Parking pretty confusing for first time visitors. We finally found the yellow level. Whilst unpacking suitcases from the car we were appoached by a lost US/CAN tourist asking if we spoke English and how to get into the hotel? :-)) Signposting could maybe be better? Check-in experience good, very friendly. The bricks and mortar of the building are very dated, how old is that separate WC? Rooms could be quite big but the old-fashioned layout means the room felt cramped. Breakfast under Corona conditions was chaotic - wait staff''s English was poor, worse than my French. We chose to eat outside by the pool - mistake, little kids dive bombing into the water splashed our food... maybe ask people to control their kids around the pool during breakfast? Checkout experience also good.

Very clean, well organised. All as expected!

From the parking lot, no elevator limitations. No disinfectant. No signs except for half priced kid's menu. On the other elevators, a sign mentions disinfecting hands is required without any disinfectant in sight. Strangely enough bottled conditioner is provided whereas a backup mask isn't. The bed I slept in was way worse than Ibis beds (metallic creaking, wobbly structure, bad mattress)

never come back to this hotel

We enjoyed our experience at the hotel. Friendly staff and good service . Good location

I felt that things could have been cleaner, especially with the current situation and all amenities closed at least the rooms could be of the upmost cleanliness but they weren’t.

Room clean and spacious. Breakfast very poor. Dont bother. Cold reconstituted eggs , fatty bacon. Compared to other novatel we have travelled to the food was not as good for breakfast. Evening meal was lovely though.

This is my first choice when I am for business in Metz. Public Parking with direct access to the hotel, refirbished rooms and nice bar/restaurant. Gym, pool what else do you need? 100% recommendation.

Room was a bit dated. Breakfast quality was ok, quantity could use stock up...

The location is excellent. The access to parks g is inconvenient and not safe. The room was spacious for a family of four. The AC and Heater did not work. The rooms/hotel is outdated and needs improvements. We had dinner at the hotel and it was excellent.

The hotel is quite out dated and the rooms are less than stellar by US standards for the price.

Old room Bathroom with strong smell Poor service at breakfast Safety box didn’t work but was not fixed since there is no facility manager in weekends

Super

Good familyhotel in good location, but very outdated building, rooms and efficiency. Needs modernization. Elevator 3 smelled of urine, breakfast logistics nightmare. Unhappy staff except for 1 man at reception