Novotel Metz Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,123 reviews

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Description

Hotel extras

  • Historic city center

  • In the heart of the Christmas markets

  • Fitness center

  • Lounge bar and Gourmet Bar restaurant.

  • 9 rooms from 20 to 180 m² for meetings and seminars

Our accommodation(s)

Hotel location

Novotel Metz Centre

Place des paraiges, Centre Saint Jacques
57000 METZ
France

GPS:49.117872, 6.179327

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

GOURMET BAR

The Gourmet Bar by Novotel welcomes you to a trendy setting with a friendly atmosphere. Rapid service for lunches, a Sunday brunch, a family meal, baptisms or communions... trust us and get in touch!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,123 reviews

TripAdvisor Rating  3.5/5  1,301 reviews

Great

Customer review rating 4.0/5

Leonard T. W. Couples - Confirmed reviews ALL

Great

Dear Christine w., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hélène DALMAGNE Quality Manager

Great location

Customer review rating 4.5/5

Corrie Couples - Confirmed reviews ALL

As always we’ve had a nice stay at your hotel. In the lovely center of Metz, great room, good breakfast.

Dear Corrie T., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hélène DALMAGNE Quality Manager

Very old hotel

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Very old Hotel. Hygiene not the best. Renovation would be urgent necessary.

Dear Carl Gustaf S., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hélène DALMAGNE Quality Manager

Worst ACCOR stay ever

Customer review rating 2.5/5

Karl Couples - Confirmed reviews ALL

Not to ACCOR standards at all. Broken bed Sewer coming up in the shower and sink drains

Dear Karl P., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Camélia DORMOY Community Manager

Good location and room

Customer review rating 4.0/5

Hans Families - Confirmed reviews ALL

+ Perfect location + Big areas and rooms + Free water on the hallways + Nice shower + Good restaurant - €18,50 for breakfast for children is crazy expensive - Not enough elevators, they should make the accessibility to the stairs more clear - Very rude man behind the reception desk, all 8 us if don't understand why they would put a man like that there, makes for a bad first impression

Dear Hans B., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hélène DALMAGNE Quality Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 765 reviews 8.8/10 Location
  • 897 reviews 5.9/10 Room
  • 630 reviews 7.7/10 Service
  • 9 reviews 7.1/10 WiFi
  • 471 reviews 7.6/10 Breakfast
  • 325 reviews 3.8/10 Amenities
  • 315 reviews 4.4/10 Vibe
  • 312 reviews 4.7/10 Cleanliness

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