Novotel Metz Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,146 reviews

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Novotel Metz Centre - Image 1
Novotel Metz Centre - Image 2
Novotel Metz Centre - Image 3
Novotel Metz Centre - Image 4
Place des paraiges, Centre Saint Jacques, 57000 METZ, France

Description

Hotel extras

  • Green Key certification

  • In the heart of the old town

  • Just steps from the Christmas markets

  • Lounge bar and Gourmet Bar restaurant.

  • 9 rooms from 20 to 180 m² for meetings and seminars

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with queen-size bed and singlesofa bed

Photo out of - Superior Room with queen-size bed and singlesofa bed

This Classic Room can accommodate up to 3 people for business or family trips. It features a double bed measuring 63 x 79 in (160 x 200 cm) and a sofa bed. The bathroom has a shower or bathtub.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)
  • Views: City View or Courtyard View
See availabilities

This Classic Room can accommodate up to 3 people for business or family trips. It features twin beds measuring 35 x 79 in (90 x 200 cm) and a sofa bed. The bathroom has a shower.

  • Views:

    City View or Courtyard View or Pool side

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

This Classic Room can accommodate up to 2 people for business or family trips. It features a double bed measuring 63 x 79 in (160 x 200 cm). The bathroom has a shower or bathtub.

  • Views:

    City View or Pool side

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Experience our Executive Room with double bed measuring 63 x 79 in (160 x 200 cm), Nespresso coffee, bathrobe, slippers and free minibar. The bathroom has a shower and complimentary welcome products.

  • Views:

    Courtyard View or Pool side

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

This Suite can accommodate up to 4 people for business or family trips. It features a sleeping area with double bed measuring 79 x 79 in and a lounge area with sofa that converts into twin beds. The bathroom has a bathtub, bathrobes and slippers.

  • Views:

    City View

Max. number of persons
4
Area
From 59 m² / 635 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Water fountain
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Metz Centre

Place des paraiges, Centre Saint Jacques
57000 METZ
France

GPS:49.117872, 6.179327

Telephone
Fax +33 3 87 36 10 00
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service
Near the property
  • Car park
  • 120 rooms
  • One room for people with reduced mobility
  • 30 family rooms
  • 98 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Italian

Entertainment

  • Football Table

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

10 Meeting rooms

Family

Services for children

  • Children''s library
  • Video game area
  • Indoor playground for children
  • Play area
  • Foosball
  • Children''s TV Channels
  • Near the property
  • Indoor parking
  • Public
  • 1,500 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 6.23 ft

  • Parking pricing: 16.00 € 16 EUR Per day

Services & equipment

  • Intercom
  • Stairs

Security

  • Well-lit parking
  • Parking with security service
  • CO detection in car park
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

GOURMET BAR

Photo out of - GOURMET BAR

The Gourmet Bar by Novotel welcomes you to a trendy setting with a friendly atmosphere. Rapid service for lunches, a Sunday brunch, a family meal, baptisms or communions... trust us and get in touch!

Cooking style
French
Chef name
Dominique BARRAT
Classifications & labels
0000
Capacity
70
Accessibility
Accessible service
Place des paraiges, Centre Saint Jacques, 57000 Metz, France
Telephone +33 3 87 37 92 39
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Exceptional closings

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool
  • Private lounge

Payment

  • Cash
  • Credit card
  • Cheque
  • Luncheon voucher
  • Holiday voucher

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The Gourmet Bar by Novotel welcomes you to a trendy setting with a friendly atmosphere. Rapid service for lunches, a Sunday brunch, a family meal, baptisms or communions... trust us and get in touch!

Four choices to suit your needs: the Early Bird light option, served at reception 4am-6am; the City Breakfast at the bar, with hot drink, unlimited croissants, fruit and orange juice; a buffet in the restaurant; continental breakfast in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,146 reviews

Customer review rating 3.0/5

Kristina S. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations. We sincerely apologize for the cleanliness issue you encountered in your room, particularly the spider webs near the window and curtains. This does not reflect the standards we aim to maintain, and we will share your comments with our housekeeping team. We also regret that the scrambled eggs at breakfast did not meet your expectations. Your feedback is valuable and will be shared with our restaurant team for review. We appreciate your positive comment regarding our location and hope to have the opportunity to provide you with a more satisfying experience on a future visit. Kind regards, Novotel Metz Centre Team

Customer review rating 2.0/5

Jordan B. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the tobacco smell in your first room and the missing baby cot, despite the prior confirmation. We are sorry that the cot was also missing from your second room and that resolving these issues required so much back-and-forth. Please be assured that we take your comments seriously and will work with our team to improve our room preparation and ensure that our guests’ requests are properly taken into account before arrival. We hope to have the opportunity to provide you with a much smoother and more enjoyable stay in the future. Kind regards, Novotel Metz Centre Team

Customer review rating 5.0/5

Priscilla V. Solo - Confirmed reviews ALL

Hello, Thank you for your rating and for your trust. We hope to have the pleasure of welcoming you back soon to Novotel Metz Centre. The Novotel Metz Centre Team

Customer review rating 4.0/5

Norman M. Couples - Confirmed reviews ALL

Hello, Thank you for your rating and for placing your trust in us. Your feedback is invaluable and helps us to constantly improve; as part of this ongoing effort to enhance our services, we are pleased to inform you that full-scale renovations are scheduled for the entire hotel in 2027. We hope to have the pleasure of welcoming you back to Novotel Metz Centre soon. Best regards, The Novotel Metz Centre Team

Customer review rating 2.0/5

Justin W. Friends - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are pleased that you appreciated our central location. We are sorry that the condition of the hotel and our breakfast did not meet your expectations. Your comments are important to us and have been shared with the relevant teams. Renovation works are planned from the beginning of 2027, which will allow us to progressively modernise the hotel and improve our guests’ comfort. We hope to have the opportunity to welcome you back and offer you a much better experience. Kind regards, The Novotel Metz Centre Team

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations. We sincerely apologize for the cleanliness issue you encountered in your room, particularly the spider webs near the window and curtains. This does not reflect the standards we aim to maintain, and we will share your comments with our housekeeping team. We also regret that the scrambled eggs at breakfast did not meet your expectations. Your feedback is valuable and will be shared with our restaurant team for review. We appreciate your positive comment regarding our location and hope to have the opportunity to provide you with a more satisfying experience on a future visit. Kind regards, Novotel Metz Centre Team

Customer review rating 2.0/5

Jordan B. Families - Confirmed reviews ALL

Able to sleep and eat, but quite an ordeal. We had to be moved to another room because the first one smelled of tobacco and was missing the baby cot (despite an email confirmation). The second room was better, though the cot was still missing. All the back-and-forth to get these issues sorted was at least a good warm-up for Sunday's marathon

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the tobacco smell in your first room and the missing baby cot, despite the prior confirmation. We are sorry that the cot was also missing from your second room and that resolving these issues required so much back-and-forth. Please be assured that we take your comments seriously and will work with our team to improve our room preparation and ensure that our guests’ requests are properly taken into account before arrival. We hope to have the opportunity to provide you with a much smoother and more enjoyable stay in the future. Kind regards, Novotel Metz Centre Team

Customer review rating 5.0/5

Priscilla V. Solo - Confirmed reviews ALL

the hotel was clean, the staff were welcoming the location is well situated and within walking distance to everything you want to see in metz

Hello, Thank you for your rating and for your trust. We hope to have the pleasure of welcoming you back soon to Novotel Metz Centre. The Novotel Metz Centre Team

Customer review rating 4.0/5

Norman M. Couples - Confirmed reviews ALL

Great staff. Hotel a bit dated.

Hello, Thank you for your rating and for placing your trust in us. Your feedback is invaluable and helps us to constantly improve; as part of this ongoing effort to enhance our services, we are pleased to inform you that full-scale renovations are scheduled for the entire hotel in 2027. We hope to have the pleasure of welcoming you back to Novotel Metz Centre soon. Best regards, The Novotel Metz Centre Team

Customer review rating 2.0/5

Justin W. Friends - Confirmed reviews ALL

Good location, Hotel needs a revamp and the breakfast was poor

Dear Guest, Thank you for sharing your feedback. We are pleased that you appreciated our central location. We are sorry that the condition of the hotel and our breakfast did not meet your expectations. Your comments are important to us and have been shared with the relevant teams. Renovation works are planned from the beginning of 2027, which will allow us to progressively modernise the hotel and improve our guests’ comfort. We hope to have the opportunity to welcome you back and offer you a much better experience. Kind regards, The Novotel Metz Centre Team

Customer review rating 4.5/5

Daniel C. Friends - Confirmed reviews ALL

I enjoyed 4 days, specially the cheese at the breakfast buffet

Hello, Thank you for your rating and for your trust. We hope to have the pleasure of welcoming you back soon to Novotel Metz Centre. The Novotel Metz Centre Team

Customer review rating 5.0/5

Martin S. Couples - Confirmed reviews ALL

2 night stay which wasn't long enough to explore everything. Well appointed hotel, so easy to find, very central, easy aceess to carpark, very helpful & friendly staff. No complaints at all.

Dear Guest, Thank you very much for your wonderful review and for this excellent rating! We are delighted that you enjoyed our central location, the easy access to the car park, and the warm and helpful welcome from our team. We are also pleased that you found our hotel comfortable and convenient for exploring Metz. It sounds like you will simply have to come back for a longer stay next time! 😊 We look forward to welcoming you again for your next visit to Metz. Kind regards, The team at Novotel Metz Centre

Customer review rating 3.0/5

Laura T. Families - Confirmed reviews ALL

Stopped over for 1 night on drive to Germany. Family room was tired / in need of refurb and toilet didn’t flush properly. One side of the hotel opened into a grotty shopping centre with the playground - the kids were told by a man who said he was security that they couldn’t use it as it was after 7pm - but people were in the swimming pool til 10pm. Nice outdoor swimming pool and good breakfast. Easy walk into the town.

Dear Mrs. T., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our outdoor swimming pool, breakfast and convenient location within walking distance of the city centre. We are sorry that the condition of the family room and the toilet did not fully meet your expectations. Your comments have been noted and shared with the relevant teams. Regarding the playground, we would like to clarify that this area does not belong to the hotel. It is a public area managed by the shopping centre's security team, and unfortunately its opening hours and access are therefore outside our control. We are sorry that your children were unable to continue playing there after 7pm. Our swimming pool, on the other hand, is part of the hotel and is indeed accessible to our staying guests until 10pm. We hope to have the pleasure of welcoming you again on a future visit to Metz. Kind regards, The team at Novotel Metz Centre

Customer review rating 3.0/5

Alex J. Families - Confirmed reviews ALL

Everything was fine apart from the drunk teenagers shouting and fighting in the square outside at 5am which woke me up

Hello, Thank you for taking the time to share your feedback with us. We are very sorry to hear that the noise from people outside disturbed your sleep. Being located right in the city centre, our hotel can unfortunately sometimes be exposed to this type of nuisance, particularly during busy periods. We sincerely apologize for the inconvenience caused and hope that, despite this, you enjoyed the rest of your stay with us. Kind regards, The Novotel Metz Centre Team

Customer review rating 4.5/5

Jelle V. G. Families - Confirmed reviews ALL

Perfect

Bonjour, Merci pour votre note et votre confiance. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement au Novotel Metz Centre. Bien cordialement, L’équipe du Novotel Metz Centre

Customer review rating 3.5/5

Helene G. Couples - Confirmed reviews ALL

A well-located hotel for a visit to Metz city centre. However, the hotel is a bit run down. The rented superior room is small and boring, the water in the bathroom stank of rotten eggs. The price level of the hotel is too high compared to the standard of the rooms

Hello, Thank you for your feedback. We are delighted that you enjoyed our location in the heart of Metz. However, we are sorry for the issues you experienced in your room, particularly regarding the smell in the bathroom and its general condition. We take your comments seriously and will look into this matter. As part of our ongoing improvement efforts, our entire hotel will undergo renovation starting in early 2027 to offer more modern and comfortable rooms. We hope to have the pleasure of welcoming you back after the renovation. Best regards, The Novotel Metz Centre Team

Customer review rating 2.5/5

Alioune N. Business - Confirmed reviews ALL

This is more a 3 star hotel !

Hello, Thank you for your feedback. We are sorry that your experience did not meet your expectations. However, we are pleased to inform you that our entire hotel will undergo renovations starting in early 2027 to modernize our facilities and enhance guest comfort. We hope to have the opportunity to welcome you back after the renovation. Kind regards, The Novotel Metz Centre Team

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Breakfast on Monday was ok. Personnel was, when around, doing all kinds of things rather than replenishing the buffet or cleaning already left tables. Could it be that Monday mornings are not the preferred times to work at a hotel?

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

I enjoyed my stay and I slept well on the soft comfy bed

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Good stay at the hotel, air conditioning working properly. Somewhat disappointed with elevator from lobby to hotel floors as they were congested. No guidance that there was an additional elevator "around the corner"

Customer review rating 4.5/5

Yu Y. Families - Confirmed reviews ALL

We came from Brussels, going to Germany and making a stopover at Metz. This hotel is well located with kid-friendly facilities. It is our second time staying in this hotel. It meets our expectation.

Dear James, Thank you for your kind comment. We are delighted to hear that you enjoyed your stay. Thank you for your rating and for your trust. We hope to have the pleasure of welcoming you back soon to Novotel Metz Centre. The Novotel Metz Centre Team

Customer review rating 1.0/5

Cedric L. Families - Confirmed reviews ALL

Staff at the reception not friendly at all. Not a good information regarding the hotel possibility. Room very old and poor quality. The shower with low pressure. The bed wasn't done correctly. House keeping entering in the room before the check out without notice. Hotel offering swimming pool, but doesn't provide bathrobe to access to it (we need to cross the hotel / reception/ bar before reaching the swimming pool) We have selected to have a 4 star hotel with Accor to enjoy the experience but it was completely the opposite. Only the price let's notice of the 4 star hotel.

Customer review rating 3.5/5

Helen B. Families - Confirmed reviews ALL

Easy to locate and good facilities. Great location near the cathedral where we stumbled across the spectacular light show. Room was a bit hot and noisy with the window open. Beds comfy. Restaurant disappointing and we appear to have been overcharged for the two course meal as the courses were charged separately. My drink was watery. Breakfast was plentiful.

Hello, Thank you for taking the time to share your feedback following your stay. We are delighted that you enjoyed our location, the comfort of the bedding, and the quality of our breakfast. However, we are sorry to learn that certain aspects of your experience did not meet your expectations. Regarding your restaurant bill, please do not hesitate to contact us directly. We would be happy to review the charges with you and look into the matter to ensure no errors occurred. We look forward to welcoming you back soon. Best regards,

Customer review rating 1.0/5

Sebastian T. Couples - Confirmed reviews ALL

I needed to changer oom 3 times because of not clean room, next room was the ac broken and the last room i was so tired so I didn'tbothertocomplain. The staff tried to make it work but it wasn't Okey anyway.

Customer review rating 4.0/5

Linfeng Y. Families - Confirmed reviews ALL

In general, the stay was fine, the hotel should not be categorized as 4 star hotel. Facilities are old.

Hello, Thank you for your rating. Your feedback is valuable and helps us continue our efforts to improve. As part of our ongoing commitment to enhancing guest comfort, we are pleased to inform you that all our rooms will be renovated starting in early 2027. We hope to have the pleasure of welcoming you back to Novotel Metz Centre soon. Best regards, The Novotel Metz Centre Team

Other web-users rate our hotel

  • 762 reviews 8.6/10 Location
  • 825 reviews 5.6/10 Room
  • 588 reviews 7.6/10 Service
  • 6 reviews 7.1/10 WiFi
  • 432 reviews 7.9/10 Breakfast
  • 286 reviews 4.4/10 Vibe
  • 275 reviews 5.6/10 Cleanliness
  • 240 reviews 4.6/10 Amenities

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