Mercure Metz Centre Hotel 4 stars

TripAdvisor rating 4.0/5 900 reviews
Mercure Metz Centre Hotel
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Room 1

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Hotel extras

  • In the city center, 328 yards (300 m) from the SNCF train station

  • Close to the Robert Schuman Convention Center

  • Spacious & functional rooms

  • 3 meeting rooms with natural light

  • Restaurant - Bar - Summer terrace

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shoppingPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf
  • Tennis
  • Other sports activities
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Metz Centre Hotel

29 Place Saint Thiebault
57000
metz
france

Tel: +33387385050

Fax: (+33)3/87754818

Contact email

Check-in from 15h00

Check out up to 12h00

  • 13 :   13 VANTOUX

  • 17 :   17 ST JULIEN

  • 2 :   2 MONTIGNY

  • By plane

    BALE MULHOUSE At 280km / 175 miles

  • By plane

    LUXEMBOURG FINDEL At 59.54km / 37 miles

  • By plane

    METZ NANCY LORRAINE At 25km / 15.63 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 350km / 218.75 miles

  • By helicopter

    METZ FRESCATY At 10km / 6.25 miles

  • By train

    METZ At 0.5km / 0.31 miles

GPS :49.112824, 6.177082

Our accommodations

Choose from various room categories: the Standard Room or the Privilege Room for a wider range of available services. We also provide suites for optimum comfort.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room - 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

Ô29

Type of cuisine: French

Its warm environment, discover generous, contemporary cuisine. Chef Philippe Parker offers a daily lunch menu from Monday to Friday, with recommendations based on the season. Experience it!

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'ATELIER DES VINS

Photo non contractuelle / Strictly non binding

Come and enjoy our renovated lounge bar, L'Atelier Des Vins and choose from our selection of Mercure wines. Our team looks forward to welcoming you... Enjoy!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 180

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Metz Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,748 reviews

tripadvisor

TripAdvisor Rating 4.0/5

900 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well satisfied

Customer review rating 4.4/5

Giovanni R. Families - 01/12/2019 Confirmed reviews ALL

Comfortable rooms, good breakfast selection, courteous front desk personnel, and convenient private parking.

business trip to Metz

Customer review rating 4.4/5

Lynn Business - 23/09/2019 Confirmed reviews ALL

An absolute pleasure, as always. The staff were very helpful and welcoming. The food was imaginative and very tasty.

Dear Lynn E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The all team thanks you for your comment, and especially on the fact that you have been welcomed as a family member. Regarding breakfast, the presence of crudity can be considered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Very disappointed to be held to ransom on parking with no previous warning that it was paid for

Customer review rating 4.4/5

Paul W. Friends - 16/09/2019 Confirmed reviews ALL

We like the hotel and the location and it would be one of our regular stops for our Group tours two or three times a year. But the whole stay was tainted by the demand for 11 Euros per parking space that had to be paid before they would give us any room keys. We are a motorcycle touring group and have not been charged any parking fees by any other hotel over the last five years and we were certainly not warned that there was a parking charge for staying at Mercure Metz, this was free last time. We felt the staff were completely inflexible on this, to the point of being rude.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Actually since January 2019 the parking is paying. The information is noted on all our email correspondence, and on our quotes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

One night stay

TripAdvisor rating 4.0/5

David P Solo travel - 10/09/2019 TripAdvisor review

Though difficult to reach in the one way system of Metz streets... the hotel was very good, staff very pleasant and a good location, very central. The restaurant was good and the breakfast definitely up to standard!

Dear David Bonjour ! Hello ! We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, François-Xavier Pauchard General Manager

parfgait

Customer review rating 4.4/5

Mi… Couples - 09/09/2019 Confirmed reviews ALL

ras

Friendly hotel

Customer review rating 4.4/5

Patricia Couples - 07/09/2019 Confirmed reviews ALL

From arrival to departure, we found this hotel met all our needs: the front desk staff were friendly and helpful; the parking lot on the hotel grounds was spacious, easy to use and safe. Breakfast was very good.

Room lovely but bed very uncomfortable

Customer review rating 4.4/5

Rosieb Couples - 06/09/2019 Confirmed reviews ALL

I was disappointed with both the bed and pillows.

Quality not up to Mercure standards

Customer review rating 4.4/5

Mf Business - 02/09/2019 Confirmed reviews ALL

Old rooms in bad condition

Customer review rating 4.4/5

Béatrice B. Business - 31/08/2019 Confirmed reviews ALL

Excellente comme d'habitude !

Madame B., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Metz Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au non de l'équipe merci encore pour vos commentaires! Pour info, le saint Aubin arrive bientôt! :D Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame en l’expression de nos sentiments les meilleurs. Anthony SCHNEIDER Mercure Metz Centre

Metz

Customer review rating 4.4/5

Paul Couples - 06/08/2019 Confirmed reviews ALL

correct

Dear Paul V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

4-star hotel?

Customer review rating 4.4/5

Adriano Families - 05/08/2019 Confirmed reviews ALL

Mercure Metz was, together with Novotel Vila Nova de Gaia in Portugal, one of the worst experiences we had within the Accor hotels. If you take into account our history with Accor in the past four years, it should mean something. Mercure Metz, or at least the rooms we stayed in, is an old hotel begging for renovation. The rooms were in very bad shape. The showers didn’t work very well, air conditioning was loud, the room and corridors had a bad smell. After so many years staying with Accor, this was a great disappointment considering the cost of the hotel.

Dear Adriano F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For your information, a major renovation program will take place in 2020, do not hesitate to revanir: D We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony SCHNEIDER Mercure Metz Centre
Customer review rating 4.4/5

Anonymous Couples - 28/07/2019 Confirmed reviews ALL

Good but there was no proper evening meal available as a group was staying at the hotel and apparently took preference over us. Had we been told when we checked in we would have gone out for dinner.

Dear Philip C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I understand your comment, however as a reminder, our restaurant is always closed on weekends and holidays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Nice confortable hotel

Customer review rating 4.4/5

Enrique L. V. Couples - 22/07/2019 Confirmed reviews ALL

Nice city and friendly staff

Dear Enrique Lopez V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Great hotel for a short stay

Customer review rating 4.4/5

Frank K. Couples - 16/07/2019 Confirmed reviews ALL

The hotel is conveniently located, parking is ample, the staff were extremely friendly and helpful the room was very comfortable, and breakfast very good with plenty of choice.

Dear Frank K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Very welcoming.

TripAdvisor rating 4.0/5

Grahame B Couples - 16/07/2019 TripAdvisor review

We were met by a very helpful and charming young lady on reception, unfortunately did not get her name. Upgraded to lovely room. Great location of hotel, lovely old city with lots going on will return.

Dear Graham, We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your information, we will start in 2020 an important refurbushiment of the réception, restaurant rooms and hotel facade ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François-Xavier Pauchard General manager

Good experience

Customer review rating 4.4/5

Anonymous Families - 13/07/2019 Confirmed reviews ALL

Good location, easy parking facility, very friendly staff, spacious room but a bit oldie... poor shower (you should have a choice between bathtub with shower or shower cabin).

Dear Marc B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comment on the shower, know that with us, you have the possibility (subject to availability), to have a shower or a bath. Do not hesitate to specify your choice during the check-in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Nice hotel for overnight stay.

Customer review rating 4.4/5

Patrick R. Couples - 10/07/2019 Confirmed reviews ALL

It was fine for an overnight stay, the car park was expensive though.

Dear Patrick R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comment on the parking, I note, but I can not unfortunately act on this point. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Value for money

Customer review rating 4.4/5

Anonymous Couples - 07/07/2019 Confirmed reviews ALL

Good

Dear Rebecca K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

A vgood place to stay when visiting Metz

Customer review rating 4.4/5

Mchael B. Couples - 07/07/2019 Confirmed reviews ALL

The hotel was well placed for the train station and the old town. The room was comfortable - especially given the hot weather which the air conditioning coped with admirably. The reception staff were very welcoming and helpful with information.

Dear B. M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Have always found Mecure hotels and staff excellent

Customer review rating 4.4/5

John Couples - 03/07/2019 Confirmed reviews ALL

As usual good service and facilities

Dear John A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre
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