Mercure Metz Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,392 reviews

Mercure Metz Centre Hotel - Image 1
Mercure Metz Centre Hotel - Image 2
Mercure Metz Centre Hotel - Image 3
Mercure Metz Centre Hotel - Image 4

Description

Hotel extras

  • In the city center, 300m from SNCF station

  • Close to the Robert Schuman Convention Center

  • Homemade dishes and room service options

  • 4 fully renovated meeting rooms and workspace certified "Wojo Spot"

  • Restaurant-Bar Emile & Lola. Renovation of restaurant, bar, meeting rooms.

Our accommodation(s)

Book this hotel
Room 1

Superior Room equipped with a queen-size bed and a convertible sofa, ideal for family vacations (2 children under age 12). Modern design, bathroom with a shower. Comfort and elegance guaranteed.

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet

Tv Facilities

  • Chromecast
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Welcome tray

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
  • Views: City View or Courtyard View

Comfortable standard room with two twin beds or 1 king-size bed 180x200 for single occupancy. Room with a bathroom + shower, flat-screen TV, courtesy tray, air conditioning and free WiFi.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet

Tv Facilities

  • Chromecast
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Welcome tray

Temperature Air Control

  • Pulse Air

Working Area

  • Safe large enough to accommodate a laptop

You'll love our comfortable, contemporary room. Featuring upscale bedding, it has everything to ensure your comfort and well-being throughout your stay. Fully equipped bathroom.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet

Tv Facilities

  • Chromecast
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Welcome tray

Temperature Air Control

  • Pulse Air

Working Area

  • Safe large enough to accommodate a laptop

You'll love our comfortable, contemporary room. Featuring upscale bedding, it has everything to ensure your comfort and well-being throughout your stay. Fully equipped bathroom.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet

Tv Facilities

  • Chromecast
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Welcome tray

Temperature Air Control

  • Pulse Air

Working Area

  • Safe large enough to accommodate a laptop

Experience our enhanced-comfort room, with exclusive upscale Mercure bedding, sound station, Nespresso machine and various other special touches to create the perfect environment for work or relaxation.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Water fountain
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet

Tv Facilities

  • Chromecast
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Welcome tray

Temperature Air Control

  • Pulse Air

Working Area

  • Safe large enough to accommodate a laptop

Hotel location

Mercure Metz Centre Hotel

29 Place Saint Thiebault
57000 METZ
France

GPS:49.112824, 6.177082

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 112 rooms
  • 4 rooms for people with reduced mobility
  • 5 connecting rooms
  • 112 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available

Sports and leisure

Athletics stadium

  • Nearby

Volleyball

  • Nearby

Football

  • Nearby

Basketball court

  • Nearby

Miniature golf

  • Nearby

Skating rink

  • Nearby

Bowling

  • Nearby

Badminton court

  • Nearby

Horseback riding

  • Nearby

Boules/petanque

  • Nearby

Squash court

  • Nearby

Table tennis

  • Nearby

Jogging track

  • Nearby

Karting

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Private
  • 35 parking spaces
  • Parking opened 24/7
  • Parking pricing: 12 EUR 12 EUR Per day

Services & equipment

  • Intercom

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Additional charge

Parking information

  • Near the property
  • Indoor parking
  • Public
  • Max Limited Height: 1.89 m / 6.23 ft

Services & equipment

  • Stairs

Security

  • Well-lit parking

Accessibility

  • Elevators

EMILE AND LOLA

Discover local bistronomic cuisine in a warm setting with a bold design. Our chef creates an a la carte menu, a daily set menu Mon to Fri lunch time using local and seasonal products.

Cooking style
French
Capacity
45
Accessibility
Accessible service

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Holiday voucher
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • ApĂ©ritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu

Discover local bistronomic cuisine in a warm setting with a bold design. Our chef creates an a la carte menu, a daily set menu Mon to Fri lunch time using local and seasonal products.

Fully equipped Standard Room: bed with duvet, free WIFI Internet connection, flat-screen satellite TV, and air conditioning. Bathroom with tub or shower, hair dryer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,392 reviews

Customer review rating 5.0/5

Juia A. Couples - Confirmed reviews ALL

Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations. Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable. We would be delighted to welcome you again on your next visit to Metz Do not hesitate to contact us directly for any request or reservation, we will be happy to assist you. See you soon, Emilie

Customer review rating 4.5/5

Malcolm A. R. Solo - Confirmed reviews ALL

Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations. Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable. We would be delighted to welcome you again on your next visit to Metz Do not hesitate to contact us directly for any request or reservation, we will be happy to assist you. See you soon, Emilie

Customer review rating 3.0/5

Paul M. Couples - Confirmed reviews ALL

Thank you for taking the time to share your experience with us. We are sorry to hear that our service did not fully meet your expectations. Your feedback is valuable and helps us identify areas for improvement to provide our customers with an ever more enjoyable experience. We would be delighted to welcome you back on your next visit, and we will do our best to provide you with a stay that exceeds your expectations. Sincerely, Emilie

Customer review rating 3.0/5

Vermeiren S. Families - Confirmed reviews ALL

Thank you for taking the time to share your impressions regarding your stay at our establishment. We are sincerely sorry to hear that your experience did not live up to your expectations. We take your feedback very seriously and regret that some aspects did not meet your requirements. Our goal is to provide each of our guests with a pleasant and comfortable stay, and it is clear that we did not succeed this time. We will immediately follow up with our team to correct the points you mentioned. We sincerely hope that you will give us another chance to welcome you and offer you the quality experience that you have the right to expect from our hotel. Once again, we thank you for your constructive comments and hope to see you again soon. Sincerely, Nina

Customer review rating 2.5/5

Dirk F. Couples - Confirmed reviews ALL

Dear Mister Dirk F., Thank you for your feedback. We’re sorry for any misunderstanding regarding your Gold status. Please note that the welcome gift is an exclusive benefit for our Platinum members and above. Regarding the upgrade, your original reservation was for a Classic Room, and we did upgrade your stay to a Superior Room, in line with the benefits applicable to your Gold status. We hope this clarifies the situation and that you nevertheless enjoyed your stay with us. See you soon, Léa

Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations. Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable. We would be delighted to welcome you again on your next visit to Metz Do not hesitate to contact us directly for any request or reservation, we will be happy to assist you. See you soon, Emilie

Customer review rating 4.5/5

Malcolm A. R. Solo - Confirmed reviews ALL

Excellent restaraunt, spotlessly clean, friendly and polite staff. Secure parking. Would prefer a coffee maker instead of a kettle.

Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations. Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable. We would be delighted to welcome you again on your next visit to Metz Do not hesitate to contact us directly for any request or reservation, we will be happy to assist you. See you soon, Emilie

Customer review rating 3.0/5

Paul M. Couples - Confirmed reviews ALL

Least well maintained and clean hotel of our holiday poor grubby bar area decor needing paint and improving. Excellent reception staff keep the hotel going

Thank you for taking the time to share your experience with us. We are sorry to hear that our service did not fully meet your expectations. Your feedback is valuable and helps us identify areas for improvement to provide our customers with an ever more enjoyable experience. We would be delighted to welcome you back on your next visit, and we will do our best to provide you with a stay that exceeds your expectations. Sincerely, Emilie

Customer review rating 3.0/5

Vermeiren S. Families - Confirmed reviews ALL

High price for an extra coffee machinr in the room - air conditioning which makes a lot of noise

Thank you for taking the time to share your impressions regarding your stay at our establishment. We are sincerely sorry to hear that your experience did not live up to your expectations. We take your feedback very seriously and regret that some aspects did not meet your requirements. Our goal is to provide each of our guests with a pleasant and comfortable stay, and it is clear that we did not succeed this time. We will immediately follow up with our team to correct the points you mentioned. We sincerely hope that you will give us another chance to welcome you and offer you the quality experience that you have the right to expect from our hotel. Once again, we thank you for your constructive comments and hope to see you again soon. Sincerely, Nina

Customer review rating 2.5/5

Dirk F. Couples - Confirmed reviews ALL

I did not receive an upgrade nor a welcome gift, as Accor Gold Member

Dear Mister Dirk F., Thank you for your feedback. We’re sorry for any misunderstanding regarding your Gold status. Please note that the welcome gift is an exclusive benefit for our Platinum members and above. Regarding the upgrade, your original reservation was for a Classic Room, and we did upgrade your stay to a Superior Room, in line with the benefits applicable to your Gold status. We hope this clarifies the situation and that you nevertheless enjoyed your stay with us. See you soon, Léa

Customer review rating 4.5/5

Tim D. K. Families - Confirmed reviews ALL

Lovely stay on our travel back to the Netherlands, comfy and centrally located in Metz

Dear Tim D. K., Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations. Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable. We would be delighted to welcome you again on your next visit to Metz Do not hesitate to contact us directly for any request or reservation, we will be happy to assist you. See you soon, Léa

Customer review rating 4.5/5

Alexander M. Couples - Confirmed reviews ALL

Excellent, only complaint no mirror in room

Dear ALEXANDER M., We very much appreciate your comments regarding your stay at the HĂ´tel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Well located, nice room and welcome. Enjoyed the breakfast.

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Great to visit the city. Air condition in room noisy but ineffective. Breakfast items were partly empty, I had to remind the personnel to refill.

Customer review rating 3.5/5

Angela C. Couples - Confirmed reviews ALL

I received a warm welcome on arrival, staff were lovely and helpful and I was happy with most of my stay. There were some minor issues with my room, the toilet was not securely fixed to the floor in the bathroom, the lights sometimes flickered and the switches made crunching noises. I was disappointed that my room was cleaned as I had left the sign on the door to request not to be disturbed.

Dear Mrs C., Thank you for taking the time to share your feedback. We're delighted to hear that you received a warm welcome and that our team made a positive impression throughout your stay. Your kind words about our staff are truly appreciated and will be shared with them. We also appreciate you bringing the issues in your room to our attention. We sincerely apologize for the maintenance concerns you experienced with the bathroom fixture and lighting. Please be assured that these matters have been reported to our maintenance team. We are especially sorry that your "Do Not Disturb" request was not respected. We understand how important privacy is, and we apologize for this oversight. We will review this with our housekeeping team to help ensure it does not happen again. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the seamless experience you expected and deserve. Kind regards, Nina

Customer review rating 5.0/5

Shannon M. Couples - Confirmed reviews ALL

Perfect location. Comfortable. Lovely staff. Good secure parking. What's not to like

Thank you for this positive feedback and for choosing to stay with us again ! We're delighted to know that you enjoyed the comfort of your room, our secure parking and our team's hospitality. We'd be happy to welcome you again next time you'll be in Metz ! Kind regards, Nina

Customer review rating 4.5/5

Martyn H. Couples - Confirmed reviews ALL

We enjoyed everything about our stay.

Dear Guest, Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations. Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable. We would be happy to welcome you again on your next visit to Metz Do not hesitate to contact us directly for any request or reservation, we will be happy to assist you. See you soon, Rosalie

Customer review rating 4.5/5

Philip B. Couples - Confirmed reviews ALL

Well organised. Good breakfast.

Dear Mr B., Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations. Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable. We would be delighted to welcome you again on your next visit to Metz ! Do not hesitate to contact us directly for any request or reservation, we will be happy to assist you. Kind regards, Nina

Customer review rating 4.5/5

Bruno S. Couples - Confirmed reviews ALL

The breakfast is too expensive, but the "express breakfast at 8 € is more expensive ! just 1 small coffee and a small piece of bred with 2 butter and 2 marmelade !!

Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes désolés d'apprendre que notre service n'a pas totalement répondu à vos attentes. Votre retour est précieux et nous aide à identifier les points d'amélioration pour offrir à nos clients une expérience toujours plus agréable. Nous serions ravis de vous accueillir à nouveau lors de votre prochaine visite, et nous ferons de notre mieux pour vous offrir un séjour qui dépasse vos attentes. Cordialement, Emilie

Customer review rating 5.0/5

Jacquelyn C. Families - Confirmed reviews ALL

Each time we come to Metz we stay here. Location is great. Plenty of parking. Pet friendly. Comfy beds. Helpful staff.

Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations. Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable. We would be delighted to welcome you again on your next visit to Metz Do not hesitate to contact us directly for any request or reservation, we will be happy to assist you. See you soon, Emilie

Customer review rating 1.5/5

Stewart K. Couples - Confirmed reviews ALL

Stayed in Mercure many times but this was disappointing. Poor selection of fruit for breakfast. Fruit salad arrived as we were leaving. No seeds, no dried fruit. No cold water. Quite tricky to time boiled eggs or to fry in little pans. Only white bread. No wholemeal, complet, no brown nor farmhouse. Water dispenser on our floor, second floor, not working throughout our stay. Bit of a disaster really!!

Thank you for taking the time to share your impressions regarding your stay at our establishment. We are sincerely sorry to hear that your experience did not live up to your expectations. We take your feedback very seriously and regret that some aspects did not meet your requirements. Our goal is to provide each of our guests with a pleasant and comfortable stay, and it is clear that we did not succeed this time. We will immediately follow up with our team to correct the points you mentioned. We sincerely hope that you will give us another chance to welcome you and offer you the quality experience that you have the right to expect from our hotel. Once again, we thank you for your constructive comments and hope to see you again soon. Sincerely, Emilie

Customer review rating 4.5/5

Zuzana M. Couples - Confirmed reviews ALL

Very good

Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations. Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable. We would be delighted to welcome you again on your next visit to Metz Do not hesitate to contact us directly for any request or reservation, we will be happy to assist you. See you soon, Emilie

Customer review rating 3.5/5

Michiel B. Couples - Confirmed reviews ALL

efficient and friendly

Mr. B., Thank you for taking the time to leave us a review. We are delighted to hear that you had a pleasant stay and that you appreciated the efficiency and friendliness of our staff. We would be delighted to welcome you back for an even more enjoyable stay! Best regards, Nina

Customer review rating 5.0/5

Erica G. Couples - Confirmed reviews ALL

We have always had wonderful service and very clean rooms. This time we ate at the restaurant too and that was awesome also! Love this place :)

Dear Mrs G., Thank you so much for your kind review and loyal support ! We’re delighted to hear that you continue to enjoy our service and the cleanliness of our rooms. We're glad to know that you had a great experience at our restaurant this time as well. Your feedback truly means a lot to us. We'll be happy to welcome you back again soon! Best regards, Nina - Hôtel Mercure Metz Centre

Customer review rating 2.0/5

Georgios T. Families - Confirmed reviews ALL

The rooms are old and need renovation. The beds are not comfortable and in general I received a feeling of "this purely transactional", which is way far from the touristic feeling I had.

Dear Georgios T., Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the condition of the rooms and the comfort of the beds. Please know that your comments have been noted as we continuously work to improve our facilities and guest experience. We truly value your feedback, as it helps us identify opportunities for improvement. We hope to have the chance to welcome you again in the future and provide you with a more pleasant stay. Kind regards, Nina - HĂ´tel Mercure Metz Centre

Other web-users rate our hotel

  • 696 reviews 9.4/10 Location
  • 816 reviews 6/10 Room
  • 759 reviews 9.2/10 Service
  • 11 reviews 4.5/10 WiFi
  • 486 reviews 7.5/10 Breakfast
  • 225 reviews 5.9/10 Vibe
  • 212 reviews 6.9/10 Cleanliness
  • 174 reviews 6.2/10 Amenities

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