Mercure Metz Centre Hotel

Mercure Metz Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,020 reviews

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Hotel extras

  • In the city center, 300m from SNCF station

  • Close to the Robert Schuman Convention Center

  • Homemade dishes and room service options

  • 4 fully renovated meeting rooms and workspace certified "Wojo Spot"

  • Restaurant-Bar Emile & Lola. Renovation of restaurant, bar, meeting rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Metz Centre Hotel

29 Place Saint Thiebault
57000 METZ
France

  • 13:  13 VANTOUX

  • 17:  17 ST JULIEN

  • 2:  2 MONTIGNY

  • By plane

    BALE MULHOUSE At 280km / 175 miles

  • By plane

    LUXEMBOURG FINDEL At 59km / 37 miles

  • By plane

    METZ NANCY LORRAINE At 25km / 15 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 350km / 218 miles

  • By helicopter

    METZ FRESCATY At 10km / 6 miles

  • By train

    METZ At 0km / 0 miles

GPS:49.112824, 6.177082

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

EMILE & LOLA

Discover local bistronomic cuisine in a warm setting with a bold design. Our chef creates an à la carte menu, a daily set menu Mon to Fri lunch time using local and seasonal products.

Our accommodation(s)

Choose from various room categories: the Standard Room or the Privilege Room for a wider range of available services. We also provide suites for optimum comfort.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,020 reviews

TripAdvisor Rating  4.0/5  977 reviews

Certificate of excellence 2022

Welcoming and a high standard of service

Customer review rating 5.0/5

Emily H. Families - Confirmed reviews ALL

We really enjoyed our stayed. The beds are comfortable and the showers excellent. The breakfast is good and very nicely laid out.

Dear EMILY H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Excellent location, efficient helpful staff and good rooms.

TripAdvisor rating 5.0/5

TagPriS88 Couples - TripAdvisor review

Everything was excellent apart from the signage to enter the car park, due to the one-way system you can't see the sign and so pass it and so have to go all around again. This would be an easy fix I'm sure, and didn't distract from a great stay. Driving a plug-in car it was great to see a charging point that was free to use. On entering the hotel the receptionist was welcoming and efficient, our room was high quality and with plenty of electrical outlets and other items that made our stay comfortable. The location is far enough out to be quiet but a short easy walk to the centre and all the sights. The quality of our afternoon meal and the breakfast were both very good as were all of the staff that we encountered. When visiting Metz I will definitely stay here again.

Great staff, good location, could use a few improvements

Customer review rating 4.0/5

Mrs J. Couples - Confirmed reviews ALL

We like the Mercure brand - decor is modern eclectic, minimal...rooms are clean and is usually a good value without sacrificing on service or aesthetic. The staff was superb, the food was good. Just a couple suggestions we had issue with; The bed was uncomfortable and not so much the mattress as the bedding. The pillows were hard and flat and the linens had too much synthetic fiber, making one sweat at night. (and I rarely sweat at all) The mattress cover was some sort of paper/plastic blend that further aggravated the issue. Not only is that unpleasant, but thinking about all the other people that likely experienced the same in that bed was not comforting. Upgrade the bedding. The bathroom was so small and the commode was situated tightly against the vanity. The shower glass was inadequate in keeping the water from puddling on the floor. Not only a safety hazard, but the bathroom door was disintegrating on the bottom from constant sitting in water so was damaged and unsightly. We were forced to use one of our two bath towels to sop up the water. Fix the damaged doors (I would assume this is happening in most of the rooms) and install a glass shower door.

Dear JENNIFER R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken note of all your remarks concerning the bedding, the mattress pad, as well as the state of the bathroom in order to be able to remedy them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Great location excellent staff

Customer review rating 4.5/5

Stephen Couples - Confirmed reviews ALL

From arrival to departure everything was great., admittedly the hotel could do with a bit more revamping with it's carpets and decoration, but our room, the staff and location were all perfect. An added bonus is the ability to charge my car for free.

Dear STEPHEN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Well located. Great breakfast

Customer review rating 4.0/5

Tracey Families - Confirmed reviews ALL

Good hotel for overnight stay.

Dear TRACEY W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

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Other web-users rate our hotel

  • 449 reviews 9.1/10 Location
  • 576 reviews 6.1/10 Room
  • 598 reviews 9.2/10 Service
  • 8 reviews 7.7/10 WiFi
  • 319 reviews 9.3/10 Breakfast
  • 212 reviews 7.8/10 Food
  • 208 reviews 6.4/10 Vibe
  • 148 reviews 6.6/10 Cleanliness

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