Mercure Metz Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,406 reviews

Mercure Metz Centre Hotel - Image 1
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Description

Hotel extras

  • In the city center, 300m from SNCF station

  • Close to the Robert Schuman Convention Center

  • Homemade dishes and room service options

  • 4 fully renovated meeting rooms and workspace certified "Wojo Spot"

  • Restaurant-Bar Emile & Lola. Renovation of restaurant, bar, meeting rooms.

Our accommodation(s)

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Room 1

Hotel location

Mercure Metz Centre Hotel

29 Place Saint Thiebault
57000 METZ
France

GPS:49.112824, 6.177082

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

EMILE AND LOLA

Discover local bistronomic cuisine in a warm setting with a bold design. Our chef creates an a la carte menu, a daily set menu Mon to Fri lunch time using local and seasonal products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,406 reviews

Customer review rating 3.5/5

Angela C. Couples - Confirmed reviews ALL

Dear Mrs C., Thank you for taking the time to share your feedback. We're delighted to hear that you received a warm welcome and that our team made a positive impression throughout your stay. Your kind words about our staff are truly appreciated and will be shared with them. We also appreciate you bringing the issues in your room to our attention. We sincerely apologize for the maintenance concerns you experienced with the bathroom fixture and lighting. Please be assured that these matters have been reported to our maintenance team. We are especially sorry that your "Do Not Disturb" request was not respected. We understand how important privacy is, and we apologize for this oversight. We will review this with our housekeeping team to help ensure it does not happen again. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the seamless experience you expected and deserve. Kind regards, Nina

Customer review rating 5.0/5

Shannon M. Couples - Confirmed reviews ALL

Thank you for this positive feedback and for choosing to stay with us again ! We're delighted to know that you enjoyed the comfort of your room, our secure parking and our team's hospitality. We'd be happy to welcome you again next time you'll be in Metz ! Kind regards, Nina

Customer review rating 4.5/5

Martyn H. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations. Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable. We would be happy to welcome you again on your next visit to Metz Do not hesitate to contact us directly for any request or reservation, we will be happy to assist you. See you soon, Rosalie

Customer review rating 4.5/5

Philip B. Couples - Confirmed reviews ALL

Dear Mr B., Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations. Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable. We would be delighted to welcome you again on your next visit to Metz ! Do not hesitate to contact us directly for any request or reservation, we will be happy to assist you. Kind regards, Nina

Customer review rating 4.5/5

Bruno S. Couples - Confirmed reviews ALL

Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes désolés d'apprendre que notre service n'a pas totalement répondu à vos attentes. Votre retour est précieux et nous aide à identifier les points d'amélioration pour offrir à nos clients une expérience toujours plus agréable. Nous serions ravis de vous accueillir à nouveau lors de votre prochaine visite, et nous ferons de notre mieux pour vous offrir un séjour qui dépasse vos attentes. Cordialement, Emilie

Other web-users rate our hotel

  • 679 reviews 9.3/10 Location
  • 812 reviews 5.9/10 Room
  • 771 reviews 9.4/10 Service
  • 13 reviews 4.8/10 WiFi
  • 466 reviews 7.5/10 Breakfast
  • 227 reviews 5.8/10 Vibe
  • 202 reviews 7.1/10 Cleanliness
  • 49 reviews 8.8/10 Bar

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