The temperature in the room was really high and we were not able to keep the window open due bad weather condition outside (to strong wind make windows open too noisy). Then a room nearby was very noisy and requested manager intervention to calm them. Unfortunately too late to pass a quiet night. I like this hotel but this time was not a good experience. Staff i friendly and always happy to help. Hope my next stay will be back to normal.

The room we stayed in was extremely small and did not offer amenities.

Room excellent, hotel staff friendly, restaurant okay but we were not at any stage asked for our passe sanitaire as when we have stayed previously which raised our anxiety levels......

As All Accor Gold member I was expecting usual benefits but apart of standard welcome drink nothing else was offered. On arrival it was very nice and professional, great welcome despite no upgrade to privilidge. But in the morning as I don't eat breakfast I have asked only if I can get coffe (instead of using the one provided in the room). But answer was NO. I had to pay 16 EUR for whole breakfast just to get the coffe. It never happened to me in other Mercure hotels... Then it took over a week to get the invoice right. Staff did seem to understand the request to separate the parking and room but there was one charge on the card instead of promissed two separates and I could not get correct invoice (it was re-sent few times). As All Accor Gold member I was expecting usual benefits but apart of standard welcome drink nothing else was offered. On arrival it was very nice and professional, great welcome despite no upgrade to privilidge. But in the morning as I don't eat breakfast I have asked only if I can get coffe (instead of using the one provided in the room). But answer was NO. I had to pay 16 EUR for whole breakfast just to get the coffe. It never happened to me in other Mercure hotels... Then it took over a week to get the invoice right. Staff did seem to understand the request to separate the parking and room but there was one charge on the card instead of promissed two separates and I could not get correct invoice (it was re-sent few times). First time with wrong address and not separated, other time with correct address but not separated invoices next separated invoices but again with wrong address.....

Room, location and front desk staff were very good. Had problems with menu that was only in French and wait staff that didn't speak English. Front desk staff helped us there. Our problem as much as theirs.

Currently being renovated, with the bar, restaurant and reception area giving a good idea of what's to come, Mercure Metz Centre is very easy to reach by both car and train, located in a quiet part of the city centre. It offers easy parking both in the private hotel parking and the public underground parking of the square in front of the hotel. The hotel parking allows for charging of EV and hybrid vehicles. Staff was very friendly, the hotel itself was being renovated and although our room was one of the renovated ones I feel it could still do with a completely renovated bathroom. You can still clearly see the traces of the "old" style. Also, we were unable to get the aircon to actually cool our room so we just left the window open at night. The breakfast and the hotel restaurant itself offered good quality, with the restaurant going above and beyond the usual safe "pasta, burger or salad" options you get in most hotels. All in all we had a lovely time at Metz Centre and would choose it again if we returned to Metz for the Christmas market season.

This hotel is super, comfortable beds great efficient staff and parking on site. On our way skiing it was a good stop over for us .The staff were attentive ,the breakfast was typically extensive for a Mercure. I dread the fact they are going to "funk up "this hotel with a tatty industrial make over a la 'parc des expositions' Mercure Reims DON'T SPOIL IT ACCOR PLEASE !!!

Though difficult to reach in the one way system of Metz streets... the hotel was very good, staff very pleasant and a good location, very central. The restaurant was good and the breakfast definitely up to standard!

We were met by a very helpful and charming young lady on reception, unfortunately did not get her name. Upgraded to lovely room. Great location of hotel, lovely old city with lots going on will return.

We stayed at this hotel one night during the first week in December as we were visiting Metz for their Christmas market. Hotel staff was extremely welcoming and allowed us to check in a few hours early. We had a rental car and the hotel had free parking we were able to utilize, a big plus. Rooms were clean, bed in our room was large and comfy. Would describe this hotel as above average, but not high end. For what we paid for the one night it was a very good deal and was centrally located so we could walk to all destinations and could easily find restaurant options. For the value and in comparison to prices of other hotels in Metz we would stay here again.

The hotel is excellent, our room was so very nice and the bed was very comfortable. TheThe restaur fabulous, the food was first class and the wine selection was great too. Best of all the staff were friendly and very helpful while being very efficient.We wished we had stayed longer.

Nice spot, close to centre and with secure parking - a bonus in France. Everything straightforward. Staff to a person smiles and helpful. Walk to centre is 5 minutes where open air bars and food are more than adequate. Metz is not on many people's travel radar but I like it

This hotel is well situated in this lovely City ,close to everything one could wish, rooms are clean and airy albeit the bathroom was on the small side.. Staff were very warm and friendly and we had no issues. Excellent free parking. The only gloom was it was the last day of the football season and resident in the hotel were Metz FC playing their final game in the upper level.

I was a bit surprised that not even a word was in the room with well-wishes for the new year. For reasons unknown,, some housekeeper decided to enter our room at 09:30. We hadn't over-stayed......... All the best to you in 2017!

Very well managed hotel in an excellent and quiet location for City and Pompidou Centre. Excellent breakfast buffet. Staff all helpful - reception gave sound advice on local restaurants. Good size room.