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Mercure Metz Centre Hotel 4 stars

Customer review rating 4.4/5 3,937 reviews

Mercure Metz Centre Hotel
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+ 22 Services
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Hotel extras

  • In the city center, 328 yards (300 m) from the SNCF train station

  • Close to the Robert Schuman Convention Center

  • Spacious & functional rooms

  • 3 meeting rooms with natural light

  • Restaurant - Bar - Summer terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shoppingPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • GolfPaying
  • Tennis
  • Other sports activities
Business services
  • 3 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Metz Centre Hotel

29 Place Saint Thiebault
57000
metz
france

Tel: +33387385050

Fax: (+33)3/87754818

Check-in from 15h00

Check out up to 12h00

  • 13 :  13 VANTOUX

  • 17 :  17 ST JULIEN

  • 2 :  2 MONTIGNY

  • By plane

    BALE MULHOUSE At 280km / 175 miles

  • By plane

    LUXEMBOURG FINDEL At 59.54km / 37 miles

  • By plane

    METZ NANCY LORRAINE At 25km / 15.63 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 350km / 218.75 miles

  • By helicopter

    METZ FRESCATY At 10km / 6.25 miles

  • By train

    METZ At 0.5km / 0.31 miles

GPS :49.112824, 6.177082

Our accommodations

Choose from various room categories: the Standard Room or the Privilege Room for a wider range of available services. We also provide suites for optimum comfort.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic room - 1 double bed and 1 convertible sofa for 2 people

  • Max. number of persons: 4
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Classic Room - 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room - 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room -1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

Ô29

Type of cuisine: French

Its warm environment, discover generous, contemporary cuisine. Chef Philippe Parker offers a daily lunch menu from Monday to Friday, with recommendations based on the season. Experience it!

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'ATELIER DES VINS

Non contractual photo

Come and enjoy our renovated lounge bar, L'Atelier Des Vins and choose from our selection of Mercure wines. Our team looks forward to welcoming you... Enjoy!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 180 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Metz Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,937 reviews

tripadvisor

TripAdvisor Rating 4.0/5

922 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

good location. trusted brand

Customer review rating 4.4/5

David B. Families - 07/03/2020 Confirmed reviews ALL

easy to find. good secure car park. friendly stall. large well equipt rooms. FABULOUS breakfast, dont miss it. quiet bar .

Geachte DAVID B., Wij stellen uw opmerkingen over uw verblijf in Hôtel Mercure Metz Centre erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Morgane JODEL Mercure Metz Centre

Well located. good stay

Customer review rating 4.4/5

Da Business - 25/02/2020 Confirmed reviews ALL

The hotel had parking on site, the staff were friendly, the beds were comfy and clean, fod was ok. No real problems except for the price. This was listed as a premium room but it was very basic. For a similar room you could get it for half the price at most places. nothing wrong with he hotel except the prices are too high for the rooms avaliable.

Well located and good stay

Customer review rating 4.4/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Easy going

Dear OUTI K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Morgane JODEL Mercure Metz Centre

Marvelous Mercure

TripAdvisor rating 4.0/5

lordrob2015 15/02/2020 TripAdvisor review

This hotel is super, comfortable beds great efficient staff and parking on site. On our way skiing it was a good stop over for us .The staff were attentive ,the breakfast was typically extensive for a Mercure. I dread the fact they are going to "funk up "this hotel with a tatty industrial make over a la 'parc des expositions' Mercure Reims DON'T SPOIL IT ACCOR PLEASE !!!

A bit disappointed

Customer review rating 4.4/5

Kerrigan Business - 16/01/2020 Confirmed reviews ALL

Comfort of the bed is ok but poor wallpaper and paint on the walls. The opened shower lets the water flows over the shower room. Not easy to fulfill the boiler with the sink. The flash of the fire alarm is surprising during the night. A weird noise was audible every minute which kept me awake.

Experience

Customer review rating 4.4/5

Jean P. D. Couples - 09/01/2020 Confirmed reviews ALL

Experience was ok with Merure Metz with one important exception: Every time we go to the Mercure Metz , the system of magnetically opening the door of the room is failing and we have to go back every time to the reception to reactivate the cards.... With kind regards

Good and comfortable

Customer review rating 4.4/5

G M. Solo - 09/01/2020 Confirmed reviews ALL

Very helpful hotel receptionist helped me find a local restaurant on New Year's Day evening when most establishments were closed. The room was clean and to a good standard. Breakfast in the morning was a bit disappointing for a vegetarian.

It was difficult because the door key would not work, but Receptionist was very helpful.

Customer review rating 4.4/5

Mary P. Couples - 06/01/2020 Confirmed reviews ALL

Telephone cable kept falling out from the phone. Lighting was poor in the bedroom. Door key would not work. Internet access very slow and not worth using. Bed is very comfortable and Receptionist and Dining Room staff very helpful.

Very nice staff. The rooms were a little dated. Beds are extremely comfortable.

Customer review rating 4.4/5

Emily Families - 06/01/2020 Confirmed reviews ALL

We enjoyed it. The staff are friendly and helpful. The shower excellent and the bed very comfortable. I would have liked some tea bags (there were only infusion ones). The kettle plug is dangerously positioned on the top in a multi plug. The breakfast was good, but the coffee not warm from the coffee machine.

Customer review rating 4.4/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

good room. expensive wine.

uncomplicated and all as planned

Customer review rating 4.4/5

G Business - 26/12/2019 Confirmed reviews ALL

the usual service as expected but the room quality is unstable. profanity stickers were found under the table which apparently were missed by the cleaning personnel.

Great service, nice room, good location

Customer review rating 4.4/5

S G. Couples - 25/12/2019 Confirmed reviews ALL

Hotel was easy to find from the autoroute onto Avenue Foch. Lovely warm welcome at reception, nice room and great to have a table and chairs to picnic at. Good central location.

satisfait

Customer review rating 4.4/5

Anonymous Business - 16/12/2019 Confirmed reviews ALL

__

Customer review rating 4.4/5

Mike C. Couples - 09/12/2019 Confirmed reviews ALL

efficient stay

Well satisfied

Customer review rating 4.4/5

Giovanni R. Families - 01/12/2019 Confirmed reviews ALL

Comfortable rooms, good breakfast selection, courteous front desk personnel, and convenient private parking.

business trip to Metz

Customer review rating 4.4/5

Lynn Business - 23/09/2019 Confirmed reviews ALL

An absolute pleasure, as always. The staff were very helpful and welcoming. The food was imaginative and very tasty.

Dear Lynn E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The all team thanks you for your comment, and especially on the fact that you have been welcomed as a family member. Regarding breakfast, the presence of crudity can be considered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Very disappointed to be held to ransom on parking with no previous warning that it was paid for

Customer review rating 4.4/5

Paul W. Friends - 16/09/2019 Confirmed reviews ALL

We like the hotel and the location and it would be one of our regular stops for our Group tours two or three times a year. But the whole stay was tainted by the demand for 11 Euros per parking space that had to be paid before they would give us any room keys. We are a motorcycle touring group and have not been charged any parking fees by any other hotel over the last five years and we were certainly not warned that there was a parking charge for staying at Mercure Metz, this was free last time. We felt the staff were completely inflexible on this, to the point of being rude.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Actually since January 2019 the parking is paying. The information is noted on all our email correspondence, and on our quotes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

One night stay

TripAdvisor rating 4.0/5

David P Solo travel - 10/09/2019 TripAdvisor review

Though difficult to reach in the one way system of Metz streets... the hotel was very good, staff very pleasant and a good location, very central. The restaurant was good and the breakfast definitely up to standard!

Dear David Bonjour ! Hello ! We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, François-Xavier Pauchard General Manager

parfgait

Customer review rating 4.4/5

Mi… Couples - 09/09/2019 Confirmed reviews ALL

ras

Friendly hotel

Customer review rating 4.4/5

Patricia Couples - 07/09/2019 Confirmed reviews ALL

From arrival to departure, we found this hotel met all our needs: the front desk staff were friendly and helpful; the parking lot on the hotel grounds was spacious, easy to use and safe. Breakfast was very good.

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