Mercure Metz Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,392 reviews

Mercure Metz Centre Hotel - Image 1
Mercure Metz Centre Hotel - Image 2
Mercure Metz Centre Hotel - Image 3
Mercure Metz Centre Hotel - Image 4

Description

Hotel extras

  • In the city center, 300m from SNCF station

  • Close to the Robert Schuman Convention Center

  • Homemade dishes and room service options

  • 4 fully renovated meeting rooms and workspace certified "Wojo Spot"

  • Restaurant-Bar Emile & Lola. Renovation of restaurant, bar, meeting rooms.

Our accommodation(s)

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Room 1

Hotel location

Mercure Metz Centre Hotel

29 Place Saint Thiebault
57000 METZ
France

GPS:49.112824, 6.177082

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

EMILE AND LOLA

Discover local bistronomic cuisine in a warm setting with a bold design. Our chef creates an a la carte menu, a daily set menu Mon to Fri lunch time using local and seasonal products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,392 reviews

Customer review rating 3.0/5

Vermeiren S. Families - Confirmed reviews ALL

Thank you for taking the time to share your impressions regarding your stay at our establishment. We are sincerely sorry to hear that your experience did not live up to your expectations. We take your feedback very seriously and regret that some aspects did not meet your requirements. Our goal is to provide each of our guests with a pleasant and comfortable stay, and it is clear that we did not succeed this time. We will immediately follow up with our team to correct the points you mentioned. We sincerely hope that you will give us another chance to welcome you and offer you the quality experience that you have the right to expect from our hotel. Once again, we thank you for your constructive comments and hope to see you again soon. Sincerely, Nina

Customer review rating 2.5/5

Dirk F. Couples - Confirmed reviews ALL

Dear Mister Dirk F., Thank you for your feedback. We’re sorry for any misunderstanding regarding your Gold status. Please note that the welcome gift is an exclusive benefit for our Platinum members and above. Regarding the upgrade, your original reservation was for a Classic Room, and we did upgrade your stay to a Superior Room, in line with the benefits applicable to your Gold status. We hope this clarifies the situation and that you nevertheless enjoyed your stay with us. See you soon, Léa

Customer review rating 4.5/5

Tim D. K. Families - Confirmed reviews ALL

Dear Tim D. K., Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations. Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable. We would be delighted to welcome you again on your next visit to Metz Do not hesitate to contact us directly for any request or reservation, we will be happy to assist you. See you soon, Léa

Customer review rating 4.5/5

Alexander M. Couples - Confirmed reviews ALL

Dear ALEXANDER M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Other web-users rate our hotel

  • 694 reviews 9.4/10 Location
  • 821 reviews 6/10 Room
  • 762 reviews 9.2/10 Service
  • 12 reviews 5/10 WiFi
  • 483 reviews 7.5/10 Breakfast
  • 229 reviews 5.8/10 Vibe
  • 211 reviews 6.9/10 Cleanliness
  • 178 reviews 6.1/10 Amenities

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