Mercure Metz Centre Hotel

Mercure Metz Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 817 reviews

ALLSAFE approved hotel

Mercure Metz Centre Hotel
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Description

Hotel extras

  • In the city center, 300m from SNCF station

  • Close to the Robert Schuman Convention Center

  • Homemade dishes and room service options

  • 4 fully renovated meeting rooms and workspace certified "Wojo Spot"

  • Restaurant-Bar Emile & Lola. Renovation of restaurant, bar, meeting rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Choose from various room categories: the Standard Room or the Privilege Room for a wider range of available services. We also provide suites for optimum comfort.

Hotel location

Mercure Metz Centre Hotel

29 Place Saint Thiebault
57000 METZ
France

Fax: +33 3 87 75 48 18

  • 13:  13 VANTOUX

  • 17:  17 ST JULIEN

  • 2:  2 MONTIGNY

  • By plane

    BALE MULHOUSE At 280km / 175 miles

  • By plane

    LUXEMBOURG FINDEL At 59km / 37 miles

  • By plane

    METZ NANCY LORRAINE At 25km / 15 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 350km / 218 miles

  • By helicopter

    METZ FRESCATY At 10km / 6 miles

  • By train

    METZ At 0km / 0 miles

GPS:49.112824, 6.177082

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

EMILE & LOLA

Discover local bistronomic cuisine in a warm setting with a bold design. Our chef creates an à la carte menu, a daily set menu Mon to Fri lunch time using local and seasonal products.

Our guest reviews for
Mercure Metz Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  817 reviews

TripAdvisor Rating  4.0/5  968 reviews

Certificate of excellence 2022

well located, very clean and great breakfast,

Customer review rating 4.5/5

P C. Friends - Confirmed reviews ALL

well located, walking distance to entire city very clean and great breakfast,

Dear PHILIPPE c., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Good location and a great breakfast

Customer review rating 4.0/5

Martin Friends - Confirmed reviews ALL

Hotel is well located away from the main hub but within easy walking distance to the town center and plenty of restaurants , bars, coffee shops etc. room looks a bit tired though, bathroom cd do with an update as well

Dear MARTIN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our rooms are being renovated in order to bring them up to date and thus harmonize the hotel Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Our favourite hotel in Metz.

Customer review rating 5.0/5

Ove Couples - Confirmed reviews ALL

Frienly staff, good restaurant. Secure parking lot is very satisfaying. A very nice traveller overnight stay. It will not be our last.

Dear OVE O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Very Friendly

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

As soon as we walked through the door we had a very warm welcome. All staff at the hotel and restaurant were extremely friendly. The hotel is in a great area, we were able to walk everywhere to avoid taking the car, there is also a bus stop near by. The only issue is we had a bit of trouble getting there. Our GPS took us to the wrong area and with the one way streets it became difficult to get in the right direction. The parking garage across the street is very confusing and the doors locked and we were unable to get to our vehicle without help, so I recommend only using the hotels parking. The only suggestion is the hotel could improve its breakfast. It was unorganized and the food wasn’t the greatest and I would not eat it again. Overall our stay was great.

Dear JAZMYNE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Very good service and staff

Customer review rating 4.5/5

Paul B. Couples - Confirmed reviews ALL

Excellent and efficient registration into hotel Very good staff in all areas

Dear PAUL B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Stay Not as expected

Customer review rating 3.5/5

Patrice Couples - Confirmed reviews ALL

The temperature in the room was really high and we were not able to keep the window open due bad weather condition outside (to strong wind make windows open too noisy). Then a room nearby was very noisy and requested manager intervention to calm them. Unfortunately too late to pass a quiet night. I like this hotel but this time was not a good experience. Staff i friendly and always happy to help. Hope my next stay will be back to normal.

Dear PATRICE N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sorry for the inconvenience caused during your stay, unfortunately some people don't respect others We have reduced the temperature in the rooms We are very happy to learn that despite this little problem, we will have the pleasure of seeing you again because it is always a pleasure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Small

Customer review rating 2.5/5

A Families - Confirmed reviews ALL

The room we stayed in was extremely small and did not offer amenities.

Dear ANNA P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie

Okay stay but what about the passe sanitaire

Customer review rating 3.5/5

Jane M. Couples - Confirmed reviews ALL

Room excellent, hotel staff friendly, restaurant okay but we were not at any stage asked for our passe sanitaire as when we have stayed previously which raised our anxiety levels......

Dear JANE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. the sanitary pass is compulsory only in the restaurant and not to access the breakfast or the hotel Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

A bit dated and no real membership recognition

Customer review rating 2.5/5

Pat Business - Confirmed reviews ALL

As All Accor Gold member I was expecting usual benefits but apart of standard welcome drink nothing else was offered. On arrival it was very nice and professional, great welcome despite no upgrade to privilidge. But in the morning as I don't eat breakfast I have asked only if I can get coffe (instead of using the one provided in the room). But answer was NO. I had to pay 16 EUR for whole breakfast just to get the coffe. It never happened to me in other Mercure hotels... Then it took over a week to get the invoice right. Staff did seem to understand the request to separate the parking and room but there was one charge on the card instead of promissed two separates and I could not get correct invoice (it was re-sent few times). As All Accor Gold member I was expecting usual benefits but apart of standard welcome drink nothing else was offered. On arrival it was very nice and professional, great welcome despite no upgrade to privilidge. But in the morning as I don't eat breakfast I have asked only if I can get coffe (instead of using the one provided in the room). But answer was NO. I had to pay 16 EUR for whole breakfast just to get the coffe. It never happened to me in other Mercure hotels... Then it took over a week to get the invoice right. Staff did seem to understand the request to separate the parking and room but there was one charge on the card instead of promissed two separates and I could not get correct invoice (it was re-sent few times). First time with wrong address and not separated, other time with correct address but not separated invoices next separated invoices but again with wrong address.....

Dear PATRYK KULCZYK, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We upgrade our accor customers with a gold, platinum or diamonds card but during your stay we were full, which is why this was not done, it is an advantage which remains accessible subject to availability. We also give a gift to our Golds, Platinium and Diamonds customers, this one may have been forgotten, and we are sorry. For invoicing, if you have any special requests, do not hesitate to let them know at the start of your stay, when you arrive so that before your departure it is fair and you can have it immediately. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie

Good location near train station and free but to Christmas markets

Customer review rating 4.5/5

Billr Couples - Confirmed reviews ALL

Room, location and front desk staff were very good. Had problems with menu that was only in French and wait staff that didn't speak English. Front desk staff helped us there. Our problem as much as theirs.

Dear WILLIAM R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Ideally located for exploring the city centre

TripAdvisor rating 4.0/5

Eindvijand TripAdvisor review

Currently being renovated, with the bar, restaurant and reception area giving a good idea of what's to come, Mercure Metz Centre is very easy to reach by both car and train, located in a quiet part of the city centre. It offers easy parking both in the private hotel parking and the public underground parking of the square in front of the hotel. The hotel parking allows for charging of EV and hybrid vehicles. Staff was very friendly, the hotel itself was being renovated and although our room was one of the renovated ones I feel it could still do with a completely renovated bathroom. You can still clearly see the traces of the "old" style. Also, we were unable to get the aircon to actually cool our room so we just left the window open at night. The breakfast and the hotel restaurant itself offered good quality, with the restaurant going above and beyond the usual safe "pasta, burger or salad" options you get in most hotels. All in all we had a lovely time at Metz Centre and would choose it again if we returned to Metz for the Christmas market season.

Marvelous Mercure

TripAdvisor rating 5.0/5

lordrob2015 TripAdvisor review

This hotel is super, comfortable beds great efficient staff and parking on site. On our way skiing it was a good stop over for us .The staff were attentive ,the breakfast was typically extensive for a Mercure. I dread the fact they are going to "funk up "this hotel with a tatty industrial make over a la 'parc des expositions' Mercure Reims DON'T SPOIL IT ACCOR PLEASE !!!

One night stay

TripAdvisor rating 5.0/5

David P Solo travel - TripAdvisor review

Though difficult to reach in the one way system of Metz streets... the hotel was very good, staff very pleasant and a good location, very central. The restaurant was good and the breakfast definitely up to standard!

Dear David Bonjour ! Hello ! We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, François-Xavier Pauchard General Manager

Very welcoming.

TripAdvisor rating 5.0/5

Grahame B Couples - TripAdvisor review

We were met by a very helpful and charming young lady on reception, unfortunately did not get her name. Upgraded to lovely room. Great location of hotel, lovely old city with lots going on will return.

Dear Graham, We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your information, we will start in 2020 an important refurbushiment of the réception, restaurant rooms and hotel facade ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François-Xavier Pauchard General manager

December Visit

TripAdvisor rating 4.0/5

Scott D Couples - TripAdvisor review

We stayed at this hotel one night during the first week in December as we were visiting Metz for their Christmas market. Hotel staff was extremely welcoming and allowed us to check in a few hours early. We had a rental car and the hotel had free parking we were able to utilize, a big plus. Rooms were clean, bed in our room was large and comfy. Would describe this hotel as above average, but not high end. For what we paid for the one night it was a very good deal and was centrally located so we could walk to all destinations and could easily find restaurant options. For the value and in comparison to prices of other hotels in Metz we would stay here again.

Dear Client, We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François-Xavier Pauchard General manager Mercure Metz Centre

A Wonderful Stay

TripAdvisor rating 5.0/5

Doug M Couples - TripAdvisor review

The hotel is excellent, our room was so very nice and the bed was very comfortable. TheThe restaur fabulous, the food was first class and the wine selection was great too. Best of all the staff were friendly and very helpful while being very efficient.We wished we had stayed longer.

Dear Doug, We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Very convenient

TripAdvisor rating 4.0/5

alanhV4751AI Couples - TripAdvisor review

Nice spot, close to centre and with secure parking - a bonus in France. Everything straightforward. Staff to a person smiles and helpful. Walk to centre is 5 minutes where open air bars and food are more than adequate. Metz is not on many people's travel radar but I like it

Dear Alan, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Metz Centre. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Comfortable and Clean

TripAdvisor rating 4.0/5

Peter P Couples - TripAdvisor review

This hotel is well situated in this lovely City ,close to everything one could wish, rooms are clean and airy albeit the bathroom was on the small side.. Staff were very warm and friendly and we had no issues. Excellent free parking. The only gloom was it was the last day of the football season and resident in the hotel were Metz FC playing their final game in the upper level.

No surprise where the group Mercure is concerned

TripAdvisor rating 4.0/5

CatherineTSU Families - TripAdvisor review

I was a bit surprised that not even a word was in the room with well-wishes for the new year. For reasons unknown,, some housekeeper decided to enter our room at 09:30. We hadn't over-stayed......... All the best to you in 2017!

Thank you so much for letting us know your felling about your stay in our Hôtel Mercure Metz. I apologize for the houskeeper and wish you a happy new year. F Kugler

First visit to Metz

TripAdvisor rating 4.0/5

johnfe2016 Families - TripAdvisor review

Very well managed hotel in an excellent and quiet location for City and Pompidou Centre. Excellent breakfast buffet. Staff all helpful - reception gave sound advice on local restaurants. Good size room.

Thank you very much for letting us know your fantastic feeling about your stay ! F Kugler Mercure Metz Centre

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