Mercure Metz Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,434 reviews

Best price
guarantee
Mercure Metz Centre Hotel - Image 1
Mercure Metz Centre Hotel - Image 2
Mercure Metz Centre Hotel - Image 3
Mercure Metz Centre Hotel - Image 4
29 Place Saint Thiebault, 57000 METZ, France

Description

Hotel extras

  • In the city center, 300m from SNCF station

  • Close to the Robert Schuman Convention Center

  • Homemade dishes and room service options

  • 4 fully renovated meeting rooms and workspace certified "Wojo Spot"

  • Restaurant-Bar Emile & Lola. Renovation of restaurant, bar, meeting rooms.

Our accommodation(s)

Hotel location

Mercure Metz Centre Hotel

29 Place Saint Thiebault
57000 METZ
France

GPS:49.112824, 6.177082

Telephone
Fax +33 3 87 38 50 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

EMILE AND LOLA

Discover local bistronomic cuisine in a warm setting with a bold design. Our chef creates an a la carte menu, a daily set menu Mon to Fri lunch time using local and seasonal products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,434 reviews

Customer review rating 5.0/5

Erica G. Couples - Confirmed reviews ALL

We have always had wonderful service and very clean rooms. This time we ate at the restaurant too and that was awesome also! Love this place :)

Dear Mrs G., Thank you so much for your kind review and loyal support ! We’re delighted to hear that you continue to enjoy our service and the cleanliness of our rooms. We're glad to know that you had a great experience at our restaurant this time as well. Your feedback truly means a lot to us. We'll be happy to welcome you back again soon! Best regards, Nina - Hôtel Mercure Metz Centre

Customer review rating 2.0/5

Georgios T. Families - Confirmed reviews ALL

The rooms are old and need renovation. The beds are not comfortable and in general I received a feeling of "this purely transactional", which is way far from the touristic feeling I had.

Dear Georgios T., Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the condition of the rooms and the comfort of the beds. Please know that your comments have been noted as we continuously work to improve our facilities and guest experience. We truly value your feedback, as it helps us identify opportunities for improvement. We hope to have the chance to welcome you again in the future and provide you with a more pleasant stay. Kind regards, Nina - Hôtel Mercure Metz Centre

Customer review rating 2.5/5

Ana J. Families - Confirmed reviews ALL

One of our rooms were on the firts floor. IT was smelly from both the kitchen and sewage… not nice

Dear Mrs J., Thank you for taking the time to share your feedback following your recent stay with your family. We are sorry to learn about your experience which did not meet your expectations. Please accept our sincere apologies for the discomfort, particularly regarding the unpleasant smells in your first-floor room. While we are pleased to see that some aspects of your stay, such as the room comfort and breakfast selection, were appreciated, we fully understand that these positives did not outweigh the inconveniences you experienced. Please be assured that your comments are taken seriously, as they are essential in helping us improve the quality of our services. We hope to have the opportunity to welcome you again and provide you with a much more pleasant and seamless experience. Kind regards, Nina - Hôtel Mercure Metz Centre

Customer review rating 4.5/5

Arthur M. Couples - Confirmed reviews ALL

Ideal for a short break

Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations. Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable. We would be delighted to welcome you again on your next visit to Metz Do not hesitate to contact us directly for any request or reservation, we will be happy to assist you. See you soon, Emilie

Customer review rating 4.0/5

Martin B. Couples - Confirmed reviews ALL

There was a bulb gone in the lobby of our room 407. The shower tray gets very slippy and was therefore dangerous

Thank you for taking the time to share your experience with us. We are sorry to hear that our service did not fully meet your expectations. Your feedback is valuable and helps us identify areas for improvement to provide our customers with an ever more enjoyable experience. We would be delighted to welcome you back on your next visit, and we will do our best to provide you with a stay that exceeds your expectations. Sincerely, Emilie

Other web-users rate our hotel

  • 660 reviews 9.2/10 Location
  • 793 reviews 5.8/10 Room
  • 782 reviews 9.3/10 Service
  • 13 reviews 4.8/10 WiFi
  • 466 reviews 7.7/10 Breakfast
  • 193 reviews 6.9/10 Cleanliness
  • 5 reviews 2/10 Sustainability

Powered by Trustyou

Our other establishments nearby

All our hotels in Metz