La Citadelle Hotel Metz - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.7/5 1,960 reviews

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5 Avenue Ney, 57000 METZ, France

Description

Hotel extras

  • A room service menu dedicated to fresh and homemade products!

  • An authentic and historic building in the heart of Metz

  • Paid private parking in front of the hotel; subject to availability

  • Meeting spaces adapted to all types of events.

  • Meeting areas comply with health measures, suitable for all types of events

Our accommodation(s)

Hotel location

La Citadelle Hotel Metz - MGallery Collection

5 Avenue Ney
57000 METZ
France

GPS:49.114105, 6.170292

Telephone
Fax +33 3 87 17 17 18

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA RESERVE

Le Restaurant-now La Réserve-a nod to La Citadelle's past food store. Between bistro dishes and fine dining, the cuisine is delicious, generous and light. Online menu and booking at www.lareserve-metz.com

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,960 reviews

Customer review rating 3.5/5

Jiri S. Friends - Confirmed reviews ALL

The hotel is well located near the center of Metz, but also very close to the motorway. I loved the old building, it has a lot more charm than a new glass and steel one. We were afraid we wouldn't find a parking spot, but that wasn't a problem after all. The room (318) was a good size, but it showed signs of damage, especially the bath, which had deep gouges in it. This let the overall experience down. The breakfast was very good and well worth the price.

Customer review rating 3.5/5

Koenraad V. H. Business - Confirmed reviews ALL

Overall very friendlly personnel but I was taken a bit aback, and frankly unpleasantly surprised, when I discovered that the bin in the bathroom was still full of personal disposal of the previous guest. The toiled also did not flush correctly.

Dear Mr. V. H., Thank you for taking the time to share your feedback following your stay at La Citadelle Metz MGallery. We are truly sorry to learn about the inconvenience you experienced regarding the bathroom bin and the toilet flush. Please accept our sincere apologies, as this situation clearly does not reflect the level of cleanliness and comfort we strive to provide to our guests. Your comments have been shared with both our housekeeping and maintenance teams. We would also like to inform you that the toilet flushing system has since been repaired. We are nevertheless pleased to read that you appreciated the friendliness of our reception team and the quality of our breakfast. Your kind words about our staff mean a lot to us. We hope to have the opportunity to welcome you again in the future and provide you with the flawless experience you rightfully expected. Kind regards, Pierre CUNAT Front office manager

Customer review rating 5.0/5

Matthieu A. Business - Confirmed reviews ALL

I came on several occasions to the Citadelle Metz and I can undoubtedly say that this hotel is certainly the best one to stay for your time in Metz, I would recommend it. The rooms are spacious and airy, decorated with taste, with views on a small square with century-old trees. The restaurant offers fine food. Metz downtown is 10ish minutes walk distance. One bemol, the parking sometimes can be unavailable as it cannot accomodate all hotel guests coming by car.

Dear Guest, Thank you for sharing your positive experience at La Citadelle Hotel Metz. We are delighted to hear that you consider us the best hotel in Metz and appreciate your kind words regarding our spacious rooms and fine dining options. We acknowledge your concern about the availability of our parking facility. As our private parking is subject to availability, we recommend considering our partnership with the public parking République, which offers additional options for our guests. Thank you once again for your recommendation, and we look forward to welcoming you back in the future. Best regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 4.5/5

Martin N. Couples - Confirmed reviews ALL

Much appreciated curtesy help with access for luggage on arrival and when leaving. Evening meal and breakfast very good.

Cher Martin N., Nous vous remercions pour vos commentaires élogieux concernant votre séjour et l'accueil que vous avez reçu. Nous sommes ravis que notre service ait contribué à rendre votre expérience agréable, tant pour les repas que pour l'assistance avec vos bagages. Cordialement, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 5.0/5

Simon W. Couples - Confirmed reviews ALL

Delightful hotel. A good welcome from the staff, particularly for our dog! A professional team throughout. Always most helpful. Good location with on the spot parking.

Cher Simon W., Nous vous remercions pour vos commentaires élogieux concernant votre séjour à La Citadelle Hotel Metz - MGallery Collection. Nous sommes ravis que vous ayez apprécié l'accueil de notre équipe ainsi que notre emplacement. Votre satisfaction est notre priorité. Cordialement, La Citadelle Hotel Metz - MGallery Collection

Other web-users rate our hotel

  • 1,147 reviews 9.4/10 Location
  • 1,378 reviews 8.1/10 Room
  • 1,123 reviews 8.4/10 Service
  • 9 reviews 3.9/10 WiFi
  • 858 reviews 9/10 Comfort
  • 652 reviews 8.5/10 Breakfast
  • 511 reviews 7.6/10 Food
  • 350 reviews 8.1/10 Vibe

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