Hotel La Citadelle Metz-MGallery 4 stars

Parking should not be charged to hotel guests

It was among the ones we will remember.

Nice and quiet room

Nice hotel and staff. Big and comfy rooms. Clean.

Conforme

Guest rooms need better illumination. Missing breakfast time by only a few minutes, staff could have reacted more professionally and been more accommodating.

Nickel comme d'habitude...

The hotel is extraordinary. The "casernes" of the buiding are very well used. Service and accomodations could not be better. As the hotel is enclosed in a park, quiet and silence are the only things you can find. Location could not be better, as it is just feet away from the center of the town.

Unsecured outdoor car park EUR 20 per day -> money making / Voucher drink (Accor Silver) -> Instruction: only a certain kind of drinks possible / Brasserie -> Resto Manager: unfriendly, therefore not eaten

Spent a night in The Citadelle Metz and was blown away with the courteous relaxed and professional service given by all the staff in this hotel. My room was spacious and comfortable with every amenity I might ever want. Sleep quality was second to none. In the morning after a very relaxed breakfast you can walk to the close by centre of the city Definitely the place to stay in Metz

The bed of the superior room where we where upgraded soit totaly smooth and unconfortable at all, the screen of the TV was like my laptop one and the bathrobe were missing ... What an upgrade. In addition to that no information from the receptionnist regarding the parking rate.

Located facing a park next to the 'Governor's Residence' and the Arsenal cultural centre, it was only a short walk to the commercial centre of Metz and then on down to the river and islands. Our room was huge, almost a suite, with separate bathroom, toilet and entrance hall. Although overlooking a through road, the traffic was minimal and the only noise we vaguely noticed was the (usual in most cities !) noise of the garbage collection (too !) early in the morning. For dinner we ate an enjoyable meal in the restaurant paired to a great local red wine sugggested by the sommelier. The restaurant personnel were very friendly and attentive and the chef was kind enough to bid us farewell.

Room ok. Breakfast ok. Bathroom ok EXCEPT shower arrangement. It was practically impossible to take a shower without splashing water all over the room. A simple curtain would have helped but the showerhead kept turning in its mount so that should posssibly be looked at too.Surroundings and position very good. Service also good.

Superior double room was freezing. No heating. Meal in bistro was awful...sent back twice and staff totally disinterested. Obviously the hotel restaurant is being used to train staff. This really needs to be addressed.

Lovely hotel but inattentive staff (had to wait 10 minutes to check-in, whilst staff were distracted on the computer, but certainly not their guests) and very rude and arrogant barman, who's only contribution was to say "COMPLETE", when we asked about a table in the bistro. No suggestion that we might dine in the A La Carte restaurant or there might be a table in the Bistro, later in the evening. So, if you like inattentive and rude staff, stay here! The receptionist did try to "calm stormy waters" with the barman's attitude, but his behavior had destroyed our wish to dine at the hotel.