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Hotel La Citadelle Metz-MGallery 4 stars

Customer review rating 4.5/5 4,443 reviews

ALLSAFE approved hotel

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Hotel La Citadelle Metz-MGallery
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+ 15 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • A Room Service menu dedicated to fresh and home-cooked products!

  • An authentic and historic building in the heart of Metz

  • Private car park (fee) in front of the hotel

  • Meeting areas comply with health measures, suitable for all types of events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutique Gourmande
Leisure and activities
  • Pool (nearby) Paying
  • Fitness centre (nearby)
  • Well-being Paying
  • Babysitting on request Paying
  • Golf
  • Tennis
  • Football (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel La Citadelle Metz-MGallery

5 Avenue Ney
57000 metz
france

Tel: +33387171717

Fax: (+33)3/87171718

Check-in from 15h00

Check out up to 12h00

  • TRCM :  4 5 6 REPUBLIQUE

  • By plane

    FINDEL AIRPORT At 73.5km / 45.67 miles

  • By plane

    METZ NANCY At 26.6km / 16.53 miles

  • By train

    METZ VILLE At 2.1km / 1.3 miles

GPS :49.114105, 6.170292

Our accommodation(s)

Combining stone, glass and steel, La Citadelle exudes its imposing architecture and contemporary decoration: richness, charm and refinement. All 66 rooms and 2 suites offer a real luminosity that give them a real feel. With a design simplicity, a few more lively touches reveal the chromatic harmonies of gray and wenge.

Our restaurants and bars

LA RESERVE

Le Restaurant-now La Réserve-a nod to La Citadelle's past food store. Between bistro dishes and fine dining, the cuisine is delicious, generous and light. Online menu and booking at www.lareserve-metz.com

Non contractual photo

BAR DE LA RESERVE

In an open space that leads to the tasting, this place invites you to relax. Find a wide selection of homemade cocktails, as well as a wine list selected by our Chef Sommelier.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 50

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Hotel La Citadelle Metz-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,443 reviews

tripadvisor

TripAdvisor Rating 4.0/5

855 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great building, interesting location, very clean

Customer review rating 4.5/5

Simone Solo - 26/07/2021 Confirmed reviews ALL

See above plus: the guy that checked me in on Saturday afternoon was really welcoming.

Dear SIMONE V., Thank you for staying at La Citadelle Metz MGallery for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was so pleasant ! I am sincerely sorry for these disruptions on the day of your departure, this is quite exceptional. All our teams in la Citadelle is at your disposal for your next stay. Best regards, Romain CLEMENT Room Division Manager

good stay

Customer review rating 4.0/5

B.b. Couples - 26/07/2021 Confirmed reviews ALL

Hotel well located, friendly staff

Dear BIRGIT, All our team members would like to thank you for staying at La Citadelle Metz MGallery. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Romain CLEMENT Room Division Manager

hôtel incontournable

Customer review rating 5.0/5

David O. Business - 22/07/2021 Confirmed reviews ALL

the place to be à Metz !

Cher David, Un grand merci pour votre contribution. Les retours de nos clients les plus fidèles et qui représente la marque Accor est très important pour nous. Mon équipe et moi restons à votre disposition pour vos prochaines visites ! A très vite et belles vacances ! Cordialement, Romain CLEMENT Responsable Hébergement

Top location

Customer review rating 5.0/5

Ludo Couples - 19/07/2021 Confirmed reviews ALL

The staff was great and so was the room. Please avoid rooms next to elevators as waiting guests still struggle to remain quiet and it might become noisy. I look forward to trying the restaurant of the hotel..... seems great as well.

Dear LUDOVIC F., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle Metz MGallery. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We look forward to welcoming you to La Réserve on a future visit! We remain at your disposal for any further assistance you may need. Best regards, Romain CLEMENT Room Division Manager

Excellent stay

Customer review rating 4.5/5

E. W. Couples - 19/07/2021 Confirmed reviews ALL

La Citadelle is well located very near the centre of Metz. The hotel itself is lovely. The room we had was on the third floor. Nice and quiet and very relaxing. We were there for one night on our way through, but have decided that it is definitely worthy of another visit and we will be staying at La Citadelle Service was very friendly, easy parking and very welcoming. My only complaint is as always that even with double occupancy, only one welcome drink is offered in France, even for diamond status members.

Dear ELIZABETH W., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We have heard your feedback on the welcom drink, which has been shared with the Accor group. The next time you visit, it will be different, we have chosen to widen the conditions in order to be even more pleasant for you! We remain at your disposal for any further assistance you may need, Best regards, Romain CLEMENT Room Division Manager

Very nice hotel, well located.

Customer review rating 4.5/5

Axel M. Couples - 12/07/2021 Confirmed reviews ALL

Nice reception, great service. Limited parking spaces, the price is too high for this. The atmosphere of the hotel was very great, including the size of the rooms and the furnishings. Clear recommendation!

Dear AXEL M., Thank you for choosing La Citadelle MGallery Hotel in Metz for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was so pleasant ! We are sorry that you were not satisfied with our parking service. We can direct you to public car parks located a few meters from our establishment. All our teams in la Citadelle is at your disposal for your next stay. Best regards, Romain CLEMENT Room Division Manager

Excellent stay in a comfortable room. Great service

Customer review rating 4.5/5

Antoine Couples - 12/07/2021 Confirmed reviews ALL

Spacious room quiet and comfortable. The team of La Citadelle is very professional and helpful. I recommend also to have a dinner at La Reserve : food quality and service are flawless

Dear ANTOINE K., Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle Metz Mgallery. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Romain CLEMENT Room Division Manager

excellent facilities

Customer review rating 4.5/5

France J. Families - 12/07/2021 Confirmed reviews ALL

beautiful large rooms, very quiet building/location, excellent bedding, super convenient location close to downtown, good parking facilities, very good breakfast, good price/services/quality ratio. The welcome desk could be a little bit professional.

Dear FRANCOISE J., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle Metz MGallery. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Best regards, Romain CLEMENT Room Division Manager

Great location and staff

Customer review rating 4.0/5

Lynn W. Couples - 28/06/2021 Confirmed reviews ALL

Easy parking 15Euro/night but not secure so a bit worried as we were by a public park. Good location, wonderful restaurant and staff. House wine, we had a glass chosen by manager, wasn’t cheap but not great and not much choice with formula dinner. Our room was large and light, we were upgraded, thank you, but didn’t receive welcome drinks voucher normally offered to Silver members at Accor. Times are tough, but this little treat is a good way to welcome back customers after so long.

Dear LYNN W., Thank you for choosing La Citadelle Metz MGallery for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was so pleasant ! We have taken note of the elements that need to be improved. We apologise for this exceptional oversight, with this drink voucher which is indeed given to our Accor customers on arrival. I hope that these last elements will not jeopardize a future stay, because we had the pleasure to make you discover our house. All our teams in la Citadelle is at your disposal for your next stay. Best regards, Romain CLEMENT Room Division Manager

An excellent night’s sleep in a charming building

Customer review rating 4.5/5

Hugh Couples - 28/06/2021 Confirmed reviews ALL

Having previously stayed here for a transit stop, I thought it would be a nice place for a romantic getaway, and I was right. My husband loved it. We both slept very well and were impressed with the breakfast and the friendly staff. The location is good, too: near the city centre yet quiet; a ten minute walk from the railway station; and a short drive from the motorway.

Dear Mrs A., Thanks for taking the time to write to us after your stay at La Citadelle MGallery Hotel. What a pleasure to read your positive comments, from our location in the heart of the city to the kindness of your staff. Please be sure that we will share your appreciations. They are very cheering for our teams ! We are thankful for your fidelity with our place and your satisfaction is our greatest motivation. Sorry for the invoice, I just sent it back to you. Looking forward to hosting you again, we remain at your service for any assistance you might need. Best regards, Pierre CUNAT Front office manager

We know the hotel and it is not what it was …

Customer review rating 2.5/5

Serge B. Couples - 12/06/2021 Confirmed reviews ALL

Gloomy. The hotel has lost all its charm. Bare, the room was bare, the restaurant, which used to be a Michelin is now a coffee shop style restaurant. What is going on at Citadelle ?

Dear SERGE B., We paid great attention to your comments following your stay at La Citadelle MGallery Hotel. Your opinion is very important to us. In order to offer you the best, the knowledge of our customers' desires is essential. Indeed, La Citadelle has new ambitions since our reopening in September 2020 and the change of owners. La Réserve is following a gourmet and uninhibited path with a focus on local products through its new menu. The feedback since our reopening a few days ago is very encouraging, we are sorry that our cuisine is no longer available to you. The Citadelle has done few improvement in a refined, and zen spirit. But it's not over... we do have some great project in the futur and we look forward to seeing you again for a new experience, wich I'm sure will satisfy you fully! We hope to have the pleasure to host you again ; please feel free to contact me directly at ro… for any assistance you may need. Best regards, Romain CLEMENT Room Division Manager

Well situated, good accommodation, large breakfast, good and nice staff

Customer review rating 4.5/5

Ch Families - 04/06/2021 Confirmed reviews ALL

Well situated, good accommodation, large breakfast, good and nice staff

Dear Christophe, We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre CUNAT Front Office Manager

great hotel

Customer review rating 4.5/5

Magalie K. Families - 26/05/2021 Confirmed reviews ALL

We had a good time at the hotel, the only down side was the meal at the restaurant. the starter was excellent however, the pasta was way over cooked. Dessert was perfect. We will definitely comeback!

Dear Magalie, We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre CUNAT Chef de réception

Excelent hotel and extraordinary location

TripAdvisor rating 5.0/5

agomez2020 21/09/2020 TripAdvisor review

The hotel is extraordinary. The "casernes" of the buiding are very well used. Service and accomodations could not be better. As the hotel is enclosed in a park, quiet and silence are the only things you can find. Location could not be better, as it is just feet away from the center of the town.

Dear Guest, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle Metz MGallery Hotel. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Romain CLEMENT Room Division Manager

Chic Hotel - Disappointing

TripAdvisor rating 3.0/5

C_Martin_0812 Business - 01/09/2019 TripAdvisor review

Unsecured outdoor car park EUR 20 per day -> money making / Voucher drink (Accor Silver) -> Instruction: only a certain kind of drinks possible / Brasserie -> Resto Manager: unfriendly, therefore not eaten

Dear Guest, We thank you of your experience sharing following your stay at La Citadelle MGallery Hotel and we are sincerely sorry for the problems experienced. We thank you for sharing your thoughts, they will allow us to identify and improve the imperfections that need our full attention. In spite of these incidents, we hope to keep your confidence and remain at your service for your next visit in Metz. We hope to have the please to host you again ; please feel free to contact us for any assitance you may need. Best regards, Delphine & Christophe Dufossé

Comfort in the Leafy centre of Metz

TripAdvisor rating 5.0/5

AMACSPORRAN Solo travel - 20/08/2019 TripAdvisor review

Spent a night in The Citadelle Metz and was blown away with the courteous relaxed and professional service given by all the staff in this hotel. My room was spacious and comfortable with every amenity I might ever want. Sleep quality was second to none. In the morning after a very relaxed breakfast you can walk to the close by centre of the city Definitely the place to stay in Metz

Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Bad mood due to bad night in Metz

TripAdvisor rating 2.0/5

V2768BCphilippeg Couples - 07/05/2019 TripAdvisor review

The bed of the superior room where we where upgraded soit totaly smooth and unconfortable at all, the screen of the TV was like my laptop one and the bathrobe were missing ... What an upgrade. In addition to that no information from the receptionnist regarding the parking rate.

Dear Guest, First of all, please let me thank you for taking the time to share your comments with us further to your stay amongst us last week at La Citadelle Hotel MGallery. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you did not received our car park price upon your arrival, we do care for all our guests. We thank you for sharing your impressions with us, allowing us to identify and correct imperfections that deserve our attention. We hope that the discomfort you experienced has not marred your overall impression about the hotel, and that you will give us a chance to prove you that it was more an isolated incident, rather than the norm.. Warm Regards, Delphine & Christophe Dufossé

An excellent hotel in an interesting location close by the city centre

TripAdvisor rating 5.0/5

jadyenparis Couples - 12/04/2019 TripAdvisor review

Located facing a park next to the 'Governor's Residence' and the Arsenal cultural centre, it was only a short walk to the commercial centre of Metz and then on down to the river and islands. Our room was huge, almost a suite, with separate bathroom, toilet and entrance hall. Although overlooking a through road, the traffic was minimal and the only noise we vaguely noticed was the (usual in most cities !) noise of the garbage collection (too !) early in the morning. For dinner we ate an enjoyable meal in the restaurant paired to a great local red wine sugggested by the sommelier. The restaurant personnel were very friendly and attentive and the chef was kind enough to bid us farewell.

Dear Guest, Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé ​

A simple improvement

TripAdvisor rating 3.0/5

Hasse H Solo travel - 11/02/2019 TripAdvisor review

Room ok. Breakfast ok. Bathroom ok EXCEPT shower arrangement. It was practically impossible to take a shower without splashing water all over the room. A simple curtain would have helped but the showerhead kept turning in its mount so that should posssibly be looked at too.Surroundings and position very good. Service also good.

Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create Magnifique souvenirs to our guests. However we would like to express my sincerest apologies for the inconvenience you experienced upon your shower.​ The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé ​

Very disappointed

TripAdvisor rating 1.0/5

Wander55887850290 Couples - 29/01/2019 TripAdvisor review

Superior double room was freezing. No heating. Meal in bistro was awful...sent back twice and staff totally disinterested. Obviously the hotel restaurant is being used to train staff. This really needs to be addressed.

Dear Guest, Thank you for taking the time to share your experience following your stay at Hotel La Citadelle - MGallery by Sofitel. We are sorry that some of our services have not met your expectations, and our expectations. La Citadelle and its collaborators are eager to offer you the best quality of service and Magnificent Experiences every day; therefore, your opinion is very valuable. Our reception is also open day and night in order to be able to provide you with an answer at any time, do not hesitate to ask us. In order to be able to deepen the details of your experience in our House, Romain, Room division manager, stay at your disposal on +33 3 8717171717 to discuss this personally with you. Once again, we thank you for your comments and hope to regain your confidence during a future stay. All the teams wish you a pleasant day. Sincerely yours, Delphine & Christophe Dufossé

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