Hotel La Citadelle Metz-MGallery 4 stars

Customer review rating 4.5/5 3,580 reviews

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Hotel La Citadelle Metz-MGallery
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Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Restaurant "La Réserve", new warm and gourmet culinary orientation

  • An authentic and historic building in the heart of Metz

  • Private car park (fee) in front of the hotel

  • Meeting space suitable for all types of events

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
Leisure and activities
  • Pool (Nearby)Paying
  • Thalassotherapy centre (Nearby)Paying
  • Fitness centre (Nearby)
  • Well-beingPaying
  • Babysitting on requestPaying
  • Golf
  • Tennis
  • Football (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Hotel La Citadelle Metz-MGallery

5 Avenue Ney
57000
metz
france

Tel: +33387171717

Fax: (+33)3/87171718

Check-in from 15h00

Check out up to 12h00

  • TRCM :  4 5 6 REPUBLIQUE

  • By plane

    FINDEL AIRPORT At 73.5km / 45.67 miles

  • By plane

    METZ NANCY At 26.6km / 16.53 miles

  • By train

    METZ VILLE At 2.1km / 1.3 miles

GPS :49.114105, 6.170292

Our accommodation(s)

Combining stone, glass and steel, La Citadelle exudes its imposing architecture and contemporary decoration: richness, charm and refinement. All 66 rooms and 2 suites offer a real luminosity that give them a real feel. With a design simplicity, a few more lively touches reveal the chromatic harmonies of gray and wenge.

DELUXE ROOM, 1 double bed or twin beds, sofa bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 double bed or twin beds

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

CLASSIC ROOM, 1 double bed for one person

  • Max. number of persons: 1
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

CLASSIC ROOM, 1 double bed or twin beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Family Room

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Shoe polisher(...)
Rooms

Our restaurants and bars

LA RESERVE

Type of cuisine: French

Le Restaurant, renamed La Réserve, a wink to the former Food Store of the Citadel. Between bistro and gastronomy, the cuisine is gourmet, copious and light at the same time

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DE LA RESERVE

Non contractual photo

In an open space that leads to the tasting, this place invites you to relax. Find a wide selection of homemade cocktails, as well as a wine list selected by our Chef Sommelier.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 50

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Hotel La Citadelle Metz-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,580 reviews

tripadvisor

TripAdvisor Rating 4.0/5

810 reviews

Well located,

Customer review rating 4.5/5

Loic M. Families - 30/10/2020 Confirmed reviews ALL

Very good location, good breakfast, nice building and than you for the upgrade

Dear M.M., Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Romain CLEMENT Room Division Manager

excellent stay

Customer review rating 4.5/5

Agnes Business - 29/10/2020 Confirmed reviews ALL

hotel well situated in the center of MEtz but placed in silent area so no noice. the rooms are modern and beds conforable. Excellent restuarant.

Dear AGNIESZKA D., All our team members would like to thank you for staying at La Citadelle Metz MGalery. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Romain CLEMENT Room Division Manager

So good!

Customer review rating 4.5/5

D. J. Business - 29/10/2020 Confirmed reviews ALL

Very nice very clean ! And the restaurant is just perfect !!!

Dear J. D., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle Metz MGallery. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Best regards, Romain CLEMENT Room Division Manager

Great location - nice facilities

Customer review rating 4.5/5

Frank Couples - 05/10/2020 Confirmed reviews ALL

We were at the location for two days. Room was spacious and nice. We ate breakfast and dinner at the hotel and both were great. Direction to the parking was difficult, but I understand that new signage is being installed.

Dear FRANK T., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Best regards, Romain CLEMENT Room Division Manager

Excelent hotel and extraordinary location

TripAdvisor rating 4.0/5

agomez2020 21/09/2020 TripAdvisor review

The hotel is extraordinary. The "casernes" of the buiding are very well used. Service and accomodations could not be better. As the hotel is enclosed in a park, quiet and silence are the only things you can find. Location could not be better, as it is just feet away from the center of the town.

Dear Guest, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle Metz MGallery Hotel. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Romain CLEMENT Room Division Manager

Would have been nice to know

Customer review rating 4.5/5

Stefan E. Couples - 09/09/2020 Confirmed reviews ALL

The hotel is very pretty, the room interior absolutely chic. Unfortunately, the airco didn't really work, which resulted in the room being too stuffy. The worst thing was during breakfast, however, when eggs and espresso were charged extra without being informed in advance despite having booked the room with breakfast.

Dear STEFAN E., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle Metz MGallery hotel. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We apologise for the various inconveniences you may experience during your stay. We remain at your disposal for any further assistance you may need, Kind regards, Romain CLEMENT Room Division Manager

A port in a storm. Your hotel stayed open when most others closed due to Covid 19

Customer review rating 4.5/5

C J. Couples - 18/03/2020 Confirmed reviews ALL

Incrediby attentive and helpful staff You looked after us and our dogs so very well . Thank you

Dear CHRISTINE j., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely, Delphine & Christophe Dufossé

Great service

Customer review rating 4.5/5

Adrian Couples - 07/03/2020 Confirmed reviews ALL

The valet parking damaged our car - not seriously. Obviously not great, but the rating of 10 reflects the levels the management and staff went to as a result of the incident. This turned a negative into a positive (or it will be when we get the repair done!).

Dear ADRIAN C., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted with your understanding and we hope that this experience with our valet can translate into a new visit to La Citadelle! We promise we will be careful! Sincerely, Delphine & Christophe Dufossé

Peaceful overnight stay, but disappointing that we couldn't have dinner in either restaurant

Customer review rating 4.5/5

Karen S. Couples - 06/03/2020 Confirmed reviews ALL

Lovely spacious bedroom, fantastic bathroom and a wonderful comfortable bed, assured a great night's sleep. However, the Michelin Starred restaurant was closed 'for the holidays' whatever that means. The Brasserie was alleged fully booked, but there seemed to be several tables that didn't get used. The hotel didn't attempt to recommend any good restaurants nearby, which is poor at this star rating.

Dear KAREN S., All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We are sorry that our help was not effective enough, we will do better on your next visit and we hope to welcome you at La Table, our Michelin-star restaurant. We hope to welcome you again soon, Best regards, Delphine & Christophe Dufossé

Good Stay

Customer review rating 4.5/5

Greg Business - 03/03/2020 Confirmed reviews ALL

Good night in the hotel, parking was helpful and dinner was good too.

Dear GREGORY S., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely, Delphine & Christophe Dufossé

Comfortable, friendly, well located

Customer review rating 4.5/5

Robert Solo - 01/03/2020 Confirmed reviews ALL

Great location, friendly staff, spacious rooms but lacking some of things expected in a 4* hotel, and compared to other MGallery hotels I have stayed in. On the surface all appears well but my bathroom needed a deep clean (grubby shower screen, fittings falling off wall), the beverage facilities in the room were very poor with just a few teabags etc crammed in to a plastic cup (I guess I was expecting a coffee machine) and an underwhelming breakfast selection.

Dear ROBERT M., Thank you for taking the time to fill out the online satisfaction survey following your stay at La Citadelle Mgallery Hotel. We are sincerely sorry that some of our services did not meet your expectations, and hope you will accept our sincere excuses. The La Citadelle teams are willing to offer the best quality service during your stay, therefore your opinion is important to us. Again, we thank you for your comments and hope to regain your confidence for your next stay in Moselle. All the best, Delphine & Christophe Dufossé

Great position right in the centre

Customer review rating 4.5/5

Gianluca Families - 17/02/2020 Confirmed reviews ALL

The Suite was amazing

Dear GIANLUCA S., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely, Delphine & Christophe Dufossé

Great room, great location.

Customer review rating 4.5/5

Mrs C. C. Couples - 13/02/2020 Confirmed reviews ALL

We had one night in the hotel, en route back to London. The room was lovely. We had our dog with us. We booked dinner in your smart restaurant. It was disappointing that the dog wasn't allowed in the bar before dinner, but was accepted 2m away in the reception. Not the end of the world. Dinner was delicious. My big complaint was that your staff in the restaurant weren't enthusiastic or happy. They did their job efficiently, but with no charm, charisma or happiness.

Dear CLAIRE C., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We are surprised by your feedback on our teams at the restaurant, their kindness and the quality of their service are often highlighted by our customers. We hope to prove to you on a future visit that this was just a bad impression. We remain at your disposal for any further assistance you may need, Sincerely, Delphine & Christophe Dufossé

Perfect in every way

Customer review rating 4.5/5

Cleeves P. Families - 01/02/2020 Confirmed reviews ALL

Excellent service, dinner, room and parking security

Dear CLEEVES P., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely, Delphine & Christophe Dufossé

Perfect place to break our journey between Switzerland and UK . Very relaxing break.

Customer review rating 4.5/5

L B. Couples - 26/01/2020 Confirmed reviews ALL

Were welcomed and someone even came out to see if we needed a hand with out baggage . Comfortable room with large bed and nice linen. Good bathroom complementary toiletries . Good quality meal with attentive staff. Large variety available for breakfast. A very comfortable stay.

Dear LUCY B., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely, Delphine & Christophe Dufossé

Pleasant Stop-Over in Metz!

Customer review rating 4.5/5

Robert B. Families - 12/01/2020 Confirmed reviews ALL

Everything worked quite well. The room was nicely appointed. The restaurant (Brasserie) served us a very nice meal at an affordable price. We bought things at the Boutique. The location is perfect. And your "pet friendly" accommodation is most appreciated.

Dear ROBERT B., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely, Delphine & Christophe Dufossé

Mr

Customer review rating 4.5/5

Joannes T. Couples - 11/01/2020 Confirmed reviews ALL

Hotel confortable attractive design ; shower defect in room309 ! The rib eye steak in the Brasserie to tough to eat , I send it back !

Dear JOANNES T., Thank you for taking the time to fill out the online satisfaction survey following your stay at La Citadelle Mgallery Hotel. We are sincerely sorry that some of our services did not meet your expectations, and hope you will accept our sincere excuses. The La Citadelle teams are willing to offer the best quality service during your stay, therefore your opinion is important to us. Again, we thank you for your comments and hope to regain your confidence for your next stay in Moselle. All the best, Delphine & Christophe Dufossé

You need to change the beds of this hotel - absolutely terrible.

Customer review rating 4.5/5

Richard Business - 09/01/2020 Confirmed reviews ALL

Staff is very friendly - during each and every stay Beds are terrible and need to be replaced. I literaly could not sleep duging those two nights. Why do you install showers (bathtubs) with no curtains or glass closing ? Did somebody from the hotel ever tried to have a shower in those bathtubs ?

Dear RICHARD C., Thank you for taking the time to tell us about your experience at the Hôtel La Citadelle Metz - MGallery. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are considering appropriate measures to resolve these issues early in the new year. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and we personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at MGallery. Please do not hesitate to contact me during your next visit. Sincerely, Delphine & Christophe Dufossé

NYE

Customer review rating 4.5/5

Mark V. Couples - 03/01/2020 Confirmed reviews ALL

Very helpful and friendly staff! Excellent Location and good parking facilities La Table was the obvious Highlight...exceptional dining The room was spacious and elegant The only downside was the shower and ineffective shower curtain

Dear M. V., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, We wish you a very happy new year 2020. Sincerely, Delphine & Christophe Dufossé

Christmas vacation

Customer review rating 4.5/5

Olivier Families - 02/01/2020 Confirmed reviews ALL

Very nice place. We stay at the hotel every year. As every year, we have the same suggestion for (slight) improvement: - rooms are not light. A couple of halogens would fix the problem - difficult to plug in a laptop when sitting at the desk. Looks like not so many people use their computer - no more body lotion in the bathrooms :) Ratio price/performance was outstanding though.

Dear OLIVIER C., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely, Delphine & Christophe Dufossé

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