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Hotel La Citadelle Metz-MGallery 4 stars

TripAdvisor rating 4.0/5 773 reviews
Hotel La Citadelle Metz-MGallery
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Hotel extras

  • A chic and modern brasserie as well as a Michelin-starred restaurant

  • Charm and style in the heart of Europe

  • A Lorraine boutique hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
  • Porter
Leisure and activities
  • Pool (Nearby)
  • Thalassotherapy centre (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Football (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel La Citadelle Metz-MGallery

5 Avenue Ney
57000
metz
france

Tel: +33387171717

Fax: (+33)3/87171718

Contact email

Check-in from 15h00

Check out up to 12h00

  • TRCM :   4 5 6 REPUBLIQUE

  • By plane

    FINDEL AIRPORT At 73.5km / 45.67 miles

  • By plane

    METZ NANCY At 26.6km / 16.53 miles

  • By train

    METZ VILLE At 2.1km / 1.3 miles

GPS :49.114105, 6.170292

Our accommodations

Combining stone, glass and steel, La Citadelle exudes its imposing architecture and contemporary decoration: richness, charm and refinement. All 66 rooms and 2 suites offer a real luminosity that give them a real feel. With a design simplicity, a few more lively touches reveal the chromatic harmonies of gray and wenge.

CLASSIC ROOM, 1 double bed for one person

  • Max. number of persons: 1
  • Area: From 20m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

CLASSIC ROOM, 1 double bed or twin beds

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, 1 double bed or twin beds

  • Max. number of persons: 2
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 1 double bed or twin beds, sofa bed

  • Max. number of persons: 2
  • Area: From 35m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

JUNIOR SUITE, 1 king-sized bed, 3rd floor, Governor's Palace view

  • Max. number of persons: 3
  • Area: From 60m²
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

Our restaurants and bars

LA BRASSERIE

Type of cuisine: Bistro

Photo non contractuelle / Strictly non binding

La Brasserie provides a new contemporary space where you can discover the inventive and tasty cuisine created by our chef, Christophe Dufossé. Relish a gourmet journey of carefully crafted seasonal dishes featuring market produce.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA TABLE

Type of cuisine: Gourmet

Photo non contractuelle / Strictly non binding

"La Table" gourmet restaurant with 1 Michelin star, where Christophe Ditch and his team concoct classic cuisine contemporary style, where the food is "THE Star" and the cooking alchemy reveals the flavor

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BRASSERIE

Photo non contractuelle / Strictly non binding

In an open space that leads to the tasting, this place invites you to relax. Find a wide selection of homemade cocktails, as well as a wine list selected by our Chef Sommelier.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 50 m²

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Hotel La Citadelle Metz-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,079 reviews

tripadvisor

TripAdvisor Rating 4.0/5

773 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great environment and genuine and sophisticated service

Customer review rating 4.4/5

Anonymous Families - 13/11/2019 Confirmed reviews ALL

Beautiful location, quiet with a high level of service and exquisite food.

Dear CHRISTOPHE D., All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Delphine & Christophe Dufossé

Very good experience

Customer review rating 4.4/5

Mark C. Business - 10/11/2019 Confirmed reviews ALL

Hotel amenities are good Rooms are comfortable and clean but bathrooms can be cleaner Location is excellent The only reason I am not giving a 10 is that it is not acceptable to not give a ready room for early checkin unless the client pays 25€.

Dear MARK C., Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Sincerely, Delphine & Christophe Dufossé

Great !

Customer review rating 4.4/5

Anonymous Friends - 04/11/2019 Confirmed reviews ALL

Great hotel and amazing staff. Great food.

Dear Mrs C., All our team members would like to thank you for choosing/staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle. It is always a pleasure to meet you at La Citadelle every year. We hope to welcome you again soon, Best regards, Delphine & Christophe Dufossé

Great service, friendly and professionally team,

Customer review rating 4.4/5

Georges Families - 30/10/2019 Confirmed reviews ALL

Fair sized bedroom, a bit dark near the wardrobe and safe , good bathroom and amazing products toiletries, breakfast very yummy and great service

Dear GEORGES A., Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Sincerely, Delphine & Christophe Dufossé

AGREABLE ENDROIT

Customer review rating 4.4/5

Saint-martin Business - 20/10/2019 Confirmed reviews ALL

ESPACE IMMENSE MAIS PLUTOT COONING

Chère Madame S., L’ensemble de nos collaborateurs vous remercie d’avoir séjourné à L’Hôtel La Citadelle Mgallery de Metz. Ce fut un plaisir de vous accueillir parmi nous et de rendre votre escapade en Moselle des plus agréables. Espérant vous y retrouver très vite, Respectueusement, Delphine & Christophe Dufossé

Wonderful Hotel!

Customer review rating 4.4/5

Kjablons Couples - 20/10/2019 Confirmed reviews ALL

The hotel is centrally located within walking distance to sites. The hotel staff was friendly and made us feel welcomed. The room is comfortable. We will stay there again when we return to Metz.

Dear KATHLEEN J., Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Sincerely, Delphine & Christophe Dufossé

Very good restaurant

Customer review rating 4.4/5

Anonymous Couples - 16/10/2019 Confirmed reviews ALL

The room was could and uncomfortable, heating didn't work. On the other side the food in main restaurant was very, very good.

Dear VOJISLAV R., Thank you for choosing La Citadelle MGallery Hotel in Metz for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was so pleasant ! All our teams in la Citadelle is at your disposal for your next stay. Sincerely, Delphine & Christophe Dufossé

A pleasant stay.

Customer review rating 4.4/5

Anonymous Families - 15/10/2019 Confirmed reviews ALL

We enjoyed the elegant and refined atmosphere of the hotel and the welcome of the staff. Slightly below expectations was the performance of the restaurant. Overall, a pleasant stay.

Dear M. D., Thanks for taking the time to write to us after your stay at La Citadelle MGallery Hotel. What a pleasure to read your positive comments, from our atmosphere in the heart of the city to the kindness of your staff. Please be sure that we will share your appreciations. They are very cheering for our teams ! We are thankful for your fidelity with our place and your satisfaction is our greatest motivation. Looking forward to hosting you again, we remain at your service for any assistance you might need. Best regards, Delphine & Christophe Dufossé

good

Customer review rating 4.4/5

Daria Friends - 14/10/2019 Confirmed reviews ALL

good

Dear VIRGIL O., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely, Delphine & Christophe Dufossé

Very stressful

Customer review rating 4.4/5

Jane M. Couples - 07/10/2019 Confirmed reviews ALL

The room was excellent, staff in diving room was excellent . But during our stay my husband went for a short walk after dinner , he took a wrong turn and got lost. He called the hotel to let me know that he was lost and couldn’t find a taxi but when he called in he was told by the woman on the front desk that they had no room 223, or M. registered, he then asked to contact our friends room and she would not contact them as it was late!!! When I came down to get help from the front desk to call hostpial or police as I had no idea what had happened this same woman quizzed me about if we had a Problem, perhaps he was sad?? Never mentioning he had called in!! I was distraught, finally while standing at the front desk he came in soaking wet as it was pouring out. We stood at the front desk and he said to the clerk that he had called to let me know and she said “ oh yes I got that call” this is unacceptable, she really wasn’t even sorry for her huge error in judgment

Dear EMILIE T., Thank you for taking the time to fill out the online satisfaction survey following your stay at La Citadelle Mgallery Hotel. We are sincerely sorry that some of our services did not meet your expectations. Considering the busy situation that evening, our Reception staff are here to help you, in a calm and organized condition. Which has been done, as an emergency check has been in progress. The confusion of hotel reservations that were not in your last name did not help to resolve the situation quickly. The most important thing is that it quickly got back to normal, and your husband was able to get warm when he came back. The La Citadelle teams are willing to offer the best quality service during your stay, therefore your opinion is important to us. Once again, we thank you for your comments and for your confidence and hope to see you again for your next stay in Moselle in a more peaceful night. All the best, Delphine & Christophe Dufossé

Comfortable and spacious, but could improve in functionality.

Customer review rating 4.4/5

D H. Couples - 26/09/2019 Confirmed reviews ALL

Our suite was comfortable and spacious, but could use better lighting in some areas, specifically an area that has a mirror close to an electrical outlet to plug in a hair dryer since there isn’t a plug in the bathroom where there is a mirror and good light.

Dear DEBORAH H., All our team members would like to thank you for choosing/staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle. A little tip for your next visit, with the plug directly available under the hairdryer. We hope to welcome you again soon, Best regards, Delphine & Christophe Dufossé

Excellent

Customer review rating 4.4/5

Anonymous Business - 19/09/2019 Confirmed reviews ALL

ras

Cher Monsieur M., Nos équipes se joignent à nous pour vous remercier sincèrement de votre retour d'expérience et de votre confiance dans notre Maison. Cela nous motivent à donner quotidiennement le meilleur de nous-mêmes. Nous sommes impatients de vous recevoir à nouveau ! Sincèrement, Delphine & Christophe Dufossé

Lovely staff and amazing breakfast in the heart of Metz

Customer review rating 4.4/5

Becky Business - 13/09/2019 Confirmed reviews ALL

Check in was easy, staff was welcoming, room Comfortable and breakfast one of the best I have had

Dear BECKY K., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely Delphine & Christophe Dufossé

Chic Hotel - Disappointing

TripAdvisor rating 4.0/5

C_Martin_0812 Business - 01/09/2019 TripAdvisor review

Unsecured outdoor car park EUR 20 per day -> money making / Voucher drink (Accor Silver) -> Instruction: only a certain kind of drinks possible / Brasserie -> Resto Manager: unfriendly, therefore not eaten

Dear Guest, We thank you of your experience sharing following your stay at La Citadelle MGallery Hotel and we are sincerely sorry for the problems experienced. We thank you for sharing your thoughts, they will allow us to identify and improve the imperfections that need our full attention. In spite of these incidents, we hope to keep your confidence and remain at your service for your next visit in Metz. We hope to have the please to host you again ; please feel free to contact us for any assitance you may need. Best regards, Delphine & Christophe Dufossé
Customer review rating 4.4/5

Michael K. Couples - 28/08/2019 Confirmed reviews ALL

Lovely hotel. We were very happy with everything accept breakfast

Dear MICHAEL K., Thank you for choosing La Citadelle MGallery Hotel in Metz for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was full of beatitude and wonder ! All our teams in la Citadelle is at your disposal for your next stay. Best regards, Delphine & Christophe Dufossé

Great in parts, could be better

Customer review rating 4.4/5

P D. Families - 24/08/2019 Confirmed reviews ALL

Very stylish hotel, great location, friendly staff. Brasserie decor a bit too bright and canteen-like: didn’t do justice to very good food. Room very comfortable, but no fans in separate WC or bathroom. Possibly a bit preoccupied with visiting football team from Monaco. Overall good, but not great; so close to excellent; probably could achieve excellence. We compared this MGallery hotel to the MGallery hotel in Ho Chi Minh City, our other MGallery experience.

Dear PETER D., All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Delphine & Christophe Dufossé

amazing upgrade

Customer review rating 4.4/5

Pts Business - 24/08/2019 Confirmed reviews ALL

I always stay here when in Metz over the years it has added up.

Dear PIA S., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely Delphine & Christophe Dufossé

Mediocre

Customer review rating 4.4/5

Anonymous Couples - 23/08/2019 Confirmed reviews ALL

The suite was large but the view underwhelming. There was a weird smell in the corridor. The room key didn't work properly. We (2 people) only got one key! The restaurant was very expensive. The breakfast was simple and not very good.

Dear SUVI M., We would like to thank you for sharing your experience following your stay at La Citadelle MGallery Hotel. We are sorry to hear about your misadventure that we are only hearing about now, like any other websurfer. However, your comments about our Suite are more than surprising, this is why I invite you to promtly contact our hospitality manager r.…, to share the negative aspects of your stay. Please be sure that this fault is the first and will be the last. Best regards, Delphine & Christophe Dufossé

Perfect dinner in nice hotel

Customer review rating 4.4/5

C. Families - 21/08/2019 Confirmed reviews ALL

nice and good time

Dear DAMIEN C., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & C. Dufossé

GREAT Stay in perfect location

Customer review rating 4.4/5

Robert R. Families - 20/08/2019 Confirmed reviews ALL

Breakfast was fantastic, but alas did not manage to get a meal at restaurant...but will do so on next visit. Room quite large, and excellent bath/shower as well

Dear ROBERT R., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé
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