Hotel La Citadelle Metz-MGallery 4 stars

Customer review rating (ALL Rating) 4.7/5 2,547 reviews

Hotel extras

  • Certified ALLSAFE by Accor

  • A Room Service menu dedicated to fresh and home-cooked products!

  • An authentic and historic building in the heart of Metz

  • Private car park (fee) in front of the hotel

  • Meeting areas comply with health measures, suitable for all types of events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Combining stone, glass and steel, La Citadelle exudes its imposing architecture and contemporary decoration: richness, charm and refinement. All 73 rooms and 2 suites offer a real luminosity that lends them a great deal of character. With a simple design, a few livelier touches reveal the chromatic harmonies of gray and wenge.

Hotel location

Hotel La Citadelle Metz-MGallery

5 Avenue Ney
57000 METZ
France

GPS:49.114105, 6.170292

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA RESERVE

Le Restaurant-now La Réserve-a nod to La Citadelle's past food store. Between bistro dishes and fine dining, the cuisine is delicious, generous and light. Online menu and booking at www.lareserve-metz.com

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,547 reviews

TripAdvisor Rating  4.0/5  1,000 reviews

Certificate of excellence 2023

Great business hotel

TripAdvisor rating 4.0/5

Tony D TripAdvisor review

This is a very comfortable and relaxed hotel environment at the heart of Metz. We were able to park in the reserved spaces out front of the hotel, but can imagine that parking may be tight at certain times of day as the hotel appears to host business meetings and conferences. For that I imagine it is very good indeed. We stayed only one night on a journey back from Switzerland. Our room was spacious and the beds very comfortable. The hotel has an air of ‘arty minimalism’ it is well presented and manifests as an ultra modern high tech place housed within an historic building. The reception desk was a table with a laptop, nothing ornate, but all that was needed. Even the wood effect door cards reflect that latest locking and unlocking tech. The only minor disappointment was breakfast. There was plenty of choice but the cooked stuff looked unappetising, but this was a small blot on a good stay. The hotel is perfectly located for a short walk into the shops and the more historical squares that include the covered market and the stunning cathedral.

Hello Tony, Many thanks for taking the time to give us feedback on your stay at our hotel. It was a pleasure to welcome you and we hope you had a wonderful stay in Metz. We are delighted that your stay went well and that you appreciated the hotel's services, which motivates our teams to give their very best. As far as reception is concerned, Accor has decided to modernize the reception area, so there is no longer a desk and our receptionists are mobile. They can handle arrivals and departures directly on smartphones and from anywhere in the lobby, which means we can be quicker and give you possession of your room more quickly, and spend more time giving our customers practical information and advice for their stay in Metz. As for breakfast, we're sorry it didn't live up to your expectations. We offer home-made and local products. There will soon be more choice. We look forward to welcoming you soon. La Citadelle

Excellent stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great staff and location to town centre.

Dear DARRAL G., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Citadelle

Awesome stay and great location !

Customer review rating 5.0/5

M. F. Families - Confirmed reviews ALL

We stayed here for 2 nights and it was amazing ! The location is great to see all Metz has to offer. It is close to the train station as well and the hotel arranged a taxi for us. Giovanni welcomed us from the minute we arrived and made us feel like we were staying at his home. He is so friendly and caring !

Dear COLLEEN M., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Citadelle

Lovely stay

Customer review rating 5.0/5

Alain B. Couples - Confirmed reviews ALL

Very nice, inspiring, well located and superb environment. Excellent price to quality ratio. Great service.

Dear ALAIN B., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Citadelle

Convenient; helpful staff

Customer review rating 4.5/5

Micki B. Families - Confirmed reviews ALL

Weekend stay on visit with family; we have stayed here several times; quiet, good service; nice accomodations

Dear MICKI B., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Citadelle

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,243 reviews 9.5/10 Location
  • 1,627 reviews 8.8/10 Room
  • 1,463 reviews 9/10 Service
  • 13 reviews 9.1/10 WiFi
  • 1,061 reviews 9.1/10 Comfort
  • 748 reviews 8.5/10 Food
  • 698 reviews 8.6/10 Breakfast
  • 464 reviews 8.8/10 Vibe

Powered by Trustyou

All our hotels in Metz