La Citadelle Hotel Metz - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.6/5 1,982 reviews

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La Citadelle Hotel Metz - MGallery Collection - Image 1
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La Citadelle Hotel Metz - MGallery Collection - Image 4
5 Avenue Ney, 57000 METZ, France

Description

Hotel extras

  • A room service menu dedicated to fresh and homemade products!

  • An authentic and historic building in the heart of Metz

  • Paid private parking in front of the hotel; subject to availability

  • Meeting spaces adapted to all types of events.

  • Meeting areas comply with health measures, suitable for all types of events

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 1 double bed or twin beds

Photo out of - SUPERIOR ROOM, 1 double bed or twin beds

Elegant room spanning 215 sq. ft. with an office area, 40'' TV, mini-bar, safe, courtesy tray, Nespresso machine and kettle. Bathroom with tub and WC, bathrobe, slippers and Gemology hospitality products.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 30'/76 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x Joinable bed(s)
See availabilities

Suite

Junior Suite with 1 double bed and sofa

Non contractual photo

  • 3 pers. max
  • 60 m² / 645 sq ft
  • Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)
  • Views: Garden View
See availabilities

Hotel location

La Citadelle Hotel Metz - MGallery Collection

5 Avenue Ney
57000 METZ
France

GPS:49.114105, 6.170292

Telephone
Fax +33 3 87 17 17 18
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 78 rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • 3 connecting rooms
  • 78 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Entertainment

  • Pool Table

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Services for children

  • Green area

Sports and leisure

Downhill skiing

  • Nearby

Golf

  • Nearby
  • Golf course 18 holes

Football

  • Nearby

Tennis

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 65 m / 65 ft

  • Parking pricing: 18 EUR 18 EUR Per day
  • Parking for a week

Services & equipment

  • Intercom

Security

  • Controled access parking

LA RESERVE

Photo out of - LA RESERVE

The name La Réserve directly echoes the former provisions store of La Citadelle Metz MGallery. Today, the restaurant carries that story forward through seasonal bistronomic cuisine, led by Chef Guillaume Hieulle.

Cooking style
French
Chef name
Guillaume HIEULLE
Capacity
70
Accessibility
Accessible service
5 Avenue Ney, 57000 Metz, France
Telephone +33 3 87 17 17 17
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The name La Réserve directly echoes the former provisions store of La Citadelle Metz MGallery. Today, the restaurant carries that story forward through seasonal bistronomic cuisine, led by Chef Guillaume Hieulle.

At after-work hours or to keep the evening going, Bar de La Réserve invites guests to slow the pace. House cocktails and a fine wine selection pair just as well with impromptu get-togethers as with moments shared unhurriedly.

Whether you wish to celebrate a wedding, a civil ceremony, a birthday, host reunions for family or friends, the hotels in the the MGallery collection offer guests a unique and unforgettable experience in a spectacular setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,982 reviews

Customer review rating 4.0/5

Jessica S. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Reiner H. Couples - Confirmed reviews ALL

Cher Monsieur H., Nous vous remercions pour votre retour et sommes heureux que vous ayez apprécié le confort de votre séjour et les chambres de La Citadelle Metz – MGallery. Nous comprenons votre interrogation concernant la garantie bancaire demandée à l’arrivée et regrettons que son fonctionnement n’ait pas été suffisamment expliqué. Il s’agit d’une préautorisation bancaire à titre de caution, et non d’un prépaiement des consommations. Cette garantie répond à deux objectifs : garantir le règlement des consommations portées sur la chambre et vous permettre de bénéficier d’un départ express, sans avoir à repasser par la réception. Le numéro de chambre permet d’enregistrer les dépenses, mais ne constitue pas une garantie de paiement, certains clients quittant malheureusement l’établissement sans régler leur solde. Chaque nuit, un relevé des consommations est transmis par courriel à nos clients afin qu’ils puissent suivre leurs dépenses. Ce fonctionnement facilite ainsi l’ensemble du séjour et permet un départ plus fluide. Nous vous remercions de nous avoir donné l’occasion de préciser cette démarche et espérons vous accueillir à nouveau prochainement. Bien cordialement, Alexis Directeur La Citadelle Metz – MGallery

Customer review rating 4.5/5

Cyril S. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Decoussemaeker P. Couples - Confirmed reviews ALL

Dear Mr. Decoussemaker, Thank you for your positive feedback regarding your stay at La Citadelle Hotel Metz. We look forward to welcoming you back in the future. Best regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 3.5/5

Catherine G. Couples - Confirmed reviews ALL

Dear Mrs G., Thank you for taking the time to share your experience at La Citadelle Metz – MGallery. We are sincerely sorry to learn that the damage to your vehicle has overshadowed what would otherwise have been an enjoyable stay. We fully understand your disappointment and would like to assure you that we do not question your good faith in any way. However, we would like to clarify a few points. When you checked out on 30 October, no damage to your vehicle was reported to our reception team. Unfortunately, this meant that we were unable to inspect the damage with you, document the incident or provide assistance at the time of your departure. It was only the following day, 31 October, that we were informed of the situation by email. Furthermore, the parking area is located opposite the Military Governor's Palace in Metz, in an area where military personnel are regularly present. This land belongs to the French Ministry of Defence and is not managed by our hotel. Signage at the entrance clearly states that motorists park their vehicles at their own risk. As this parking area is not equipped with CCTV cameras, we are unfortunately unable to establish the exact circumstances surrounding the incident. We would therefore recommend that you file a police report to officially document the damage and, if appropriate, contact your insurance company. Despite this regrettable incident, we would also like to express our appreciation for the positive feedback you shared about our hotel. We are particularly delighted that you enjoyed the exceptional location of La Citadelle Metz – MGallery, in the heart of Metz's historic city centre, just a short walk from Place de la République and the city's main cultural attractions. Your outstanding 100/100 rating for cleanliness is especially appreciated. It is a wonderful recognition of the dedication, professionalism and attention to detail demonstrated every day by our housekeeping team, including our room attendants and housekeeping supervisors. Their commitment to maintaining impeccable cleanliness, comfort and high standards throughout our guest rooms and public areas is an essential part of the experience we strive to deliver. I will personally share your kind feedback with them, as such recognition is particularly meaningful to our teams. We sincerely regret that this unfortunate incident has affected your overall impression of your stay. Our ambition remains to provide every guest with a welcoming, comfortable and memorable experience that reflects the distinctive spirit and standards of the MGallery Hotel Collection. We very much hope to have the pleasure of welcoming you back to La Citadelle Metz – MGallery in the future, so that your next visit may leave you with entirely positive memories of our hotel and the beautiful city of Metz. Kind regards, Alexis Millet General Manager La Citadelle Metz – MGallery

Customer review rating 3.5/5

Reiner H. Couples - Confirmed reviews ALL

Very strange to require prepayment of 50 Euro pp by creditcard for consumptions. Roomnumber indication alone was not possible. We refused and paid cash. nowhere ever had this requirement.

Cher Monsieur H., Nous vous remercions pour votre retour et sommes heureux que vous ayez apprécié le confort de votre séjour et les chambres de La Citadelle Metz – MGallery. Nous comprenons votre interrogation concernant la garantie bancaire demandée à l’arrivée et regrettons que son fonctionnement n’ait pas été suffisamment expliqué. Il s’agit d’une préautorisation bancaire à titre de caution, et non d’un prépaiement des consommations. Cette garantie répond à deux objectifs : garantir le règlement des consommations portées sur la chambre et vous permettre de bénéficier d’un départ express, sans avoir à repasser par la réception. Le numéro de chambre permet d’enregistrer les dépenses, mais ne constitue pas une garantie de paiement, certains clients quittant malheureusement l’établissement sans régler leur solde. Chaque nuit, un relevé des consommations est transmis par courriel à nos clients afin qu’ils puissent suivre leurs dépenses. Ce fonctionnement facilite ainsi l’ensemble du séjour et permet un départ plus fluide. Nous vous remercions de nous avoir donné l’occasion de préciser cette démarche et espérons vous accueillir à nouveau prochainement. Bien cordialement, Alexis Directeur La Citadelle Metz – MGallery

Customer review rating 4.5/5

Cyril S. Families - Confirmed reviews ALL

The hotel is very well situated. Staff is very nice. Breakfast is good, without being the best ever. The rooms are large and comfortable, but you can start to see that the renovation is a bit dated by now. Beddings & pillows are ok. All this being said, a great place to stay in Metz which is an extremely beautiful city.

Customer review rating 4.5/5

Decoussemaeker P. Couples - Confirmed reviews ALL

Easy to reach, close to the city, interesting architecture

Dear Mr. Decoussemaker, Thank you for your positive feedback regarding your stay at La Citadelle Hotel Metz. We look forward to welcoming you back in the future. Best regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 3.5/5

Catherine G. Couples - Confirmed reviews ALL

Unfortunately our cars was damaged in their car park with no one admitting to it. Ruined what had otherwise been a nice trip.

Dear Mrs G., Thank you for taking the time to share your experience at La Citadelle Metz – MGallery. We are sincerely sorry to learn that the damage to your vehicle has overshadowed what would otherwise have been an enjoyable stay. We fully understand your disappointment and would like to assure you that we do not question your good faith in any way. However, we would like to clarify a few points. When you checked out on 30 October, no damage to your vehicle was reported to our reception team. Unfortunately, this meant that we were unable to inspect the damage with you, document the incident or provide assistance at the time of your departure. It was only the following day, 31 October, that we were informed of the situation by email. Furthermore, the parking area is located opposite the Military Governor's Palace in Metz, in an area where military personnel are regularly present. This land belongs to the French Ministry of Defence and is not managed by our hotel. Signage at the entrance clearly states that motorists park their vehicles at their own risk. As this parking area is not equipped with CCTV cameras, we are unfortunately unable to establish the exact circumstances surrounding the incident. We would therefore recommend that you file a police report to officially document the damage and, if appropriate, contact your insurance company. Despite this regrettable incident, we would also like to express our appreciation for the positive feedback you shared about our hotel. We are particularly delighted that you enjoyed the exceptional location of La Citadelle Metz – MGallery, in the heart of Metz's historic city centre, just a short walk from Place de la République and the city's main cultural attractions. Your outstanding 100/100 rating for cleanliness is especially appreciated. It is a wonderful recognition of the dedication, professionalism and attention to detail demonstrated every day by our housekeeping team, including our room attendants and housekeeping supervisors. Their commitment to maintaining impeccable cleanliness, comfort and high standards throughout our guest rooms and public areas is an essential part of the experience we strive to deliver. I will personally share your kind feedback with them, as such recognition is particularly meaningful to our teams. We sincerely regret that this unfortunate incident has affected your overall impression of your stay. Our ambition remains to provide every guest with a welcoming, comfortable and memorable experience that reflects the distinctive spirit and standards of the MGallery Hotel Collection. We very much hope to have the pleasure of welcoming you back to La Citadelle Metz – MGallery in the future, so that your next visit may leave you with entirely positive memories of our hotel and the beautiful city of Metz. Kind regards, Alexis Millet General Manager La Citadelle Metz – MGallery

Customer review rating 4.5/5

Michelle C. Families - Confirmed reviews ALL

We had a nice stay at La Citadelle. Would stay again if we came back to Metz. Staff were really lovely and efficient. Large comfortable room. Great location, although we didn't manage to find the car park and ended up in le Republique car park instead, but that was fine for us and slightly cheaper. Bathroom was a bit dated (eh water temperature hard to control).

Dear Michelle C., Thank you for your kind feedback regarding your recent stay at La Citadelle Hotel Metz. We look forward to welcoming you back on your next visit to Metz. Best regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 4.5/5

Charles G. Couples - Confirmed reviews ALL

We only stayed one night so not really enough to get the total experience. We enjoyed our stay. The only small complaint we had was with the room air conditioning. It really did not seem to respond when changing the settings. The location, the appearance of the hotel was very good. Our room was nice, clean, and quiet. The breakfast was amazing. We would definetely stay here again.

Dear Charles G., Thank you for your positive feedback regarding your recent stay with us. We appreciate your comments about the air conditioning and will take your observations into account as we strive to improve our services. We look forward to welcoming you back for a more enjoyable stay in the future. Best regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 4.5/5

Morten B. Couples - Confirmed reviews ALL

We had a great room and the service as the the hotel was very good. We had a dog and the prepared the room, with bowls and blankets.

Dear Morten, Thank you for your kind words regarding your recent stay with us! We are delighted to hear that you enjoyed your room and the service provided, as well as the thoughtful preparations made for your dog. We look forward to welcoming you again! Best regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 5.0/5

Rob &. J. C. /. O. Friends - Confirmed reviews ALL

Very enjoyable

Dear Rob and J. C., We thank you for your kind words regarding our location and your pleasant stay. We are delighted to learn that you had a positive experience at La Citadelle Hotel Metz. We look forward to welcoming you again in the future. Sincerely, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 5.0/5

Paolo T. Families - Confirmed reviews ALL

Warm welcome by staff, spacious rooms, great beds and terrific breakfast!

Cher Paolo T., Nous vous remercions pour vos aimables paroles concernant votre récent séjour. Nous sommes ravis d'apprendre que vous avez apprécié l'accueil chaleureux, les hébergements spacieux et les offres de petit-déjeuner. Vos commentaires positifs motivent notre équipe à continuer à fournir un service exceptionnel. Au revoir, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 4.5/5

Athalie S. Business - Confirmed reviews ALL

Great hospitality, very nice room and located between the old city center and the trade fair / Messe building / railway station.

Dear Athalie S., Thank you for your kind words regarding your recent stay. Best regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 5.0/5

Jean-michel S. Couples - Confirmed reviews ALL

in a very quiet and noble part of town, very easy access to the station, parking and City center. The terrasse overlooking the Park is an asset in the Summer.

Dear Jean-Michel, Thank you for your kind words regarding your stay at La Citadelle Hotel Metz - MGallery Collection! We are pleased to hear that you enjoyed our unique location, service, and the terrace overlooking the park. We look forward to welcoming you back in the future! Best regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 5.0/5

Petrus S. Families - Confirmed reviews ALL

We had a great stay for one night in Metz. The hotelroom was amazing as was the breakfast in the morning. The personell was very friendly and we were lucky enough to have a parking space directly in front. We can fully recommend this hotel either for visiting Metz and the region and for a stopover when travelling.

Dear Petrus S., Thank you for your kind words regarding your recent stay at La Citadelle Hotel Metz - MGallery Collection. It is wonderful to know that our location and parking facilities contributed to your positive experience. We appreciate your recommendation and hope to welcome you back in the future. Best regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 3.0/5

Diane R. Couples - Confirmed reviews ALL

Good comfortable rooms in excellent location with limited parking. Breakfast was very good with excellent selection of items and great service. Dinner was very poor, service was slow, unskilled ( couldn’t open bottle of wine) and we had to request things etc wine list, full menu options. This really let down the hotel

Chère Diane R., Nous vous remercions d'avoir pris le temps de partager vos impressions concernant votre séjour. Nous sommes ravis que vous ayez apprécié l'emplacement et le confort de nos chambres, ainsi que la qualité de notre petit-déjeuner. Cependant, nous sommes désolés d'apprendre que votre expérience au dîner n'a pas été à la hauteur de vos attentes. Vos commentaires sur le service seront pris en compte afin d'améliorer notre prestation. Nous espérons vous accueillir à nouveau pour vous offrir une expérience à la hauteur de notre réputation. Cordialement, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 4.5/5

Andrew P. Couples - Confirmed reviews ALL

The people on reception and in the restaurant were friendly and helpful. The staff on reception in particular were extremely good. Room for improvement with regard to the breakfast. Demand for certain items particularly fresh fruit salad outstriped supply sometimes.

Dear Andrew, Thank you for sharing your feedback regarding your recent stay with us! We are pleased to hear that you appreciated our location and the friendliness of our staff. We acknowledge your comments about the breakfast service and will consider them for future improvements to ensure all items are adequately supplied. Your insights are invaluable in helping us enhance our guest experience. Kind regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 5.0/5

Edwine H. Couples - Confirmed reviews ALL

Perfect location and Metter ever need to stay there again!

Hello Mrs H., Thank you for taking the time to leave such a positive review. Our teams were delighted to have you and hope to welcome you again very soon. Warm regards, La Citadelle

Customer review rating 5.0/5

Thierry K. Couples - Confirmed reviews ALL

Very spacious room, comfortable, plenty of light. It is also very well located, close to the motorway and with an easy parking.

Dear Thierry K, Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our rooms spacious and comfortable, and that our location met your needs. We look forward to welcoming you back in the future. Best regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 5.0/5

Elmar D. B. Couples - Confirmed reviews ALL

Our suite was fantastic, the dog bowls were a nice addition, the staff was friendly and the food (dinner and breakfast) was excellent. We will be back here!

Dear Mr D. B., Thank you for your kind feedback. We are delighted to hear that you enjoyed your suite, appreciated the amenities for your dog, and found our staff and food to your liking. We look forward to welcoming you back to La Citadelle. Best regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 5.0/5

Christopher P. Couples - Confirmed reviews ALL

Very comfortable beds in a large room, plenty of room for us and the dog. Bathroom was superb.

Dear Mr P., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our central location, comfortable accommodations, and spacious facilities for both you and your dog. We look forward to welcoming you back in the future. Best regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 4.5/5

Nigel P. Couples - Confirmed reviews ALL

Wonderful hotel and pleasant staff

Dear Mr P., Thank you for your kind words regarding our location, spacious accommodations, and the service provided by our team. We are delighted that you enjoyed your stay and appreciate your feedback.Hope to see you soon. Best regards. La Citadelle Hotel Metz - MGallery Collection

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