Hotel La Citadelle Metz-MGallery

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Hotel La Citadelle Metz-MGallery 4 stars

Customer review rating (ALL Rating) 4.7/5 2,120 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • A Room Service menu dedicated to fresh and home-cooked products!

  • An authentic and historic building in the heart of Metz

  • Private car park (fee) in front of the hotel

  • Meeting areas comply with health measures, suitable for all types of events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel La Citadelle Metz-MGallery

5 Avenue Ney
57000 METZ
France

  • TRCM:  4 5 6 REPUBLIQUE

  • By plane

    FINDEL AIRPORT At 73.5km / 45.67 miles

  • By plane

    METZ NANCY At 26.6km / 16.53 miles

  • By train

    METZ VILLE At 2.1km / 1.3 miles

GPS:49.114105, 6.170292

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA RESERVE

Le Restaurant-now La Réserve-a nod to La Citadelle's past food store. Between bistro dishes and fine dining, the cuisine is delicious, generous and light. Online menu and booking at www.lareserve-metz.com

Our accommodation(s)

Combining stone, glass and steel, La Citadelle exudes its imposing architecture and contemporary decoration: richness, charm and refinement. All 66 rooms and 2 suites offer a real luminosity that give them a real feel. With a design simplicity, a few more lively touches reveal the chromatic harmonies of gray and wenge.

Our guest reviews

Our guest reviews for
Hotel La Citadelle Metz-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,120 reviews

TripAdvisor Rating  4.0/5  936 reviews

Certificate of excellence 2022

Excellent central location for a quite night in Metz

Customer review rating 4.5/5

Oswaldo Couples - Confirmed reviews ALL

The room was very spacious and nicely decorated, comfortable and the location within Metz is great... quiet, still very central not far from the city center and accessible for sport activities along the river too. For my personal taste, the A/C was a bit to too strong and I did not find a possibility to adjust it so it was a bit cold during the night.

Dear OSWALDO A., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'Equipe du MGallery La Citadelle Metz

Lovely hotel Friendly staff and great location

Customer review rating 5.0/5

Denis Couples - Confirmed reviews ALL

We stayed for 3 nights and were very happy. We had breakfast every morning and two dinners all were excellent. Great location

Dear DENIS M., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location, well kept rooms and courteous and professional staff.

Customer review rating 4.0/5

Steven F. Couples - Confirmed reviews ALL

We are on vacation to see the sights in the Metz area and stayed at La Citadelle for four nights.

Well located and helpful staff....

Customer review rating 3.0/5

M B. Families - Confirmed reviews ALL

...but for those who do not speak French, very challenging to navigate the room.

Superb hotel in the best location in this classy city.

Customer review rating 4.5/5

Clive W. Couples - Confirmed reviews ALL

The informal reception was friendly and efficient. The environment of the building was immediately impressive, inviting and comfortable You can walk out of the hotel straight into the centre of this bustling and historic city.

Dear CLIVE W., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'Equipe La Citadelle MGallery Metz

Wonderful location - nicely refurbished hotel

Customer review rating 4.5/5

Mummywitch Families - Confirmed reviews ALL

Hotel has been refurbished since we last visited and is much lighter and brighter. Did not try the restaurant this time but seemed an interesting departure from the previous more formal dining. Service was great - only slight criticism is that the reception at the front can take a while when a few people are there!

Dear EFFIE, We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'Equipe du MGallery La Citadelle Metz

Very friendly staff

Customer review rating 4.5/5

Ann Families - Confirmed reviews ALL

We had a short stay in Metz on our way to Belgium. The hotel is very well situated with its own parking, which is very convenient. It is a short and lovely walk to the cathedral and shops.

Dear ANN P., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'Equipe du MGallery La Citadelle Metz

Quiet, well-located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Excellent rooms, very quiet and in a great location. Would definitely stay again.

Great location

Customer review rating 4.0/5

Arthur W. K. Solo - Confirmed reviews ALL

I came for a weekend stay. The hotel is very well located a few steps away from the old town. The rooms are very spacious, nicely equipped and decorated. The breakfast buffet has great quality and variety, reception staff is very friendly and helpful. The beds are amazing, as well as the huge bathtubs. Things that could be done even better: - I was told 3 times, that I don't have breakfast included, although I have the diamond status - The room was quite cold, although I put the heating on maximum (bathroom OK, separate electrical heating) - Ordering amenities didn't work via the mobile service they have (SMS codes need to be entered, didn't work, the site doesn't seem very mobile friendly) - Room service is available only until 10 pm (that seems a bit short, at least with a limited offer I'd appreciate it until midnight), on top of the fact the only thing in the minibar was a bottle of still water

Dear sir K., Thank you for choosing La Citadelle MGallery Hotel in Metz for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was so pleasant ! Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Pierre CUNAT Front Office Manager

Well located, Good Stay, beautiful surroundings, lovely building

Customer review rating 5.0/5

Oditi C. Couples - Confirmed reviews ALL

Since our pet dog had accompanied us, we were delighted to discover that there were lovely parks right outside the hotel. The hotel room was also conveniently large and well appointed. We ordered room service for the two evenings of our stay: the food was delicious and beautifully presented. The staff were friendly and helpful, particularly in regard to our pet who, unbeknownst to us, was in the early stages of gastroentertitis. All in all, an enjoyable interlude, well worth repeating at some future date.

Dear Oditi, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again with your dog ! Best regards, Pierre CUNAT Front Office Manager

Nice hotel, good restaurant

Customer review rating 4.5/5

D. R. Couples - Confirmed reviews ALL

Nice hotel, good situation, good restaurant

Dear R., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Best regards, Pierre CUNAT Front Office Manager

Just a lovely experience!

Customer review rating 5.0/5

Sue F. Couples - Confirmed reviews ALL

Very welcoming, professional staff but friendly, room very clean & good size and food excellent! Stayed once because our usual hotel did not have availability but since chose to go there as it is such a lovely experience. Lovely location too!

Dear Mrs. F., First of all, thank you for taking the time to answer our satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. What a treat reading your comments on your experience with us! It was a real pleasure welcoming you and your dog at the hotel and we are so pleased to hear that we will be so lucky as to welcome you again next time you pass by Metz! Already looking forward to your next stay with us, we remain at your entire disposal for any assistance you may need, so please do not hesitate to contact us! Kind regards, La Citadelle Team

Extremely friendly and welcoming staff. Clean and convenient.

Customer review rating 5.0/5

Stephan P. Business - Confirmed reviews ALL

The most striking part is the friendliness of the staff. You feel that you are at home.

Dear Mr. P., We very much appreciate your comments regarding your stay at La Citadelle Hotel MGallery in Metz. It is always a pleasure to receive positive feedback and to know that you appreciated our staff's service. Be sure that your comments will be shared with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to hosting you again, we remain at your service for any assistance you might need. Best regards, La Citadelle Team

Excellent restaurant

TripAdvisor rating 4.0/5

Vaughantrip TripAdvisor review

Excellent restaurant. Chef could be a Michelin star. Room not very cosy. Easy parking. Electricity parking missing. Breakfast should be improved. Perfect location. Welcome service could be improved. Decoration could be improved.

Dear Vaughantrip, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We have taken note of your comments on breakfast and welcome service. We thank you and will find a solution to improve these points. We are looking forward to welcoming you again ! Best regards, Pierre CUNAT Front office manager

Excelent hotel and extraordinary location

TripAdvisor rating 5.0/5

agomez2020 TripAdvisor review

The hotel is extraordinary. The "casernes" of the buiding are very well used. Service and accomodations could not be better. As the hotel is enclosed in a park, quiet and silence are the only things you can find. Location could not be better, as it is just feet away from the center of the town.

Dear Guest, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle Metz MGallery Hotel. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Romain CLEMENT Room Division Manager

Chic Hotel - Disappointing

TripAdvisor rating 3.0/5

C_Martin_0812 Business - TripAdvisor review

Unsecured outdoor car park EUR 20 per day -> money making / Voucher drink (Accor Silver) -> Instruction: only a certain kind of drinks possible / Brasserie -> Resto Manager: unfriendly, therefore not eaten

Dear Guest, We thank you of your experience sharing following your stay at La Citadelle MGallery Hotel and we are sincerely sorry for the problems experienced. We thank you for sharing your thoughts, they will allow us to identify and improve the imperfections that need our full attention. In spite of these incidents, we hope to keep your confidence and remain at your service for your next visit in Metz. We hope to have the please to host you again ; please feel free to contact us for any assitance you may need. Best regards, Delphine & Christophe Dufossé

Comfort in the Leafy centre of Metz

TripAdvisor rating 5.0/5

AMACSPORRAN Solo travel - TripAdvisor review

Spent a night in The Citadelle Metz and was blown away with the courteous relaxed and professional service given by all the staff in this hotel. My room was spacious and comfortable with every amenity I might ever want. Sleep quality was second to none. In the morning after a very relaxed breakfast you can walk to the close by centre of the city Definitely the place to stay in Metz

Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Bad mood due to bad night in Metz

TripAdvisor rating 2.0/5

V2768BCphilippeg Couples - TripAdvisor review

The bed of the superior room where we where upgraded soit totaly smooth and unconfortable at all, the screen of the TV was like my laptop one and the bathrobe were missing ... What an upgrade. In addition to that no information from the receptionnist regarding the parking rate.

Dear Guest, First of all, please let me thank you for taking the time to share your comments with us further to your stay amongst us last week at La Citadelle Hotel MGallery. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you did not received our car park price upon your arrival, we do care for all our guests. We thank you for sharing your impressions with us, allowing us to identify and correct imperfections that deserve our attention. We hope that the discomfort you experienced has not marred your overall impression about the hotel, and that you will give us a chance to prove you that it was more an isolated incident, rather than the norm.. Warm Regards, Delphine & Christophe Dufossé

An excellent hotel in an interesting location close by the city centre

TripAdvisor rating 5.0/5

jadyenparis Couples - TripAdvisor review

Located facing a park next to the 'Governor's Residence' and the Arsenal cultural centre, it was only a short walk to the commercial centre of Metz and then on down to the river and islands. Our room was huge, almost a suite, with separate bathroom, toilet and entrance hall. Although overlooking a through road, the traffic was minimal and the only noise we vaguely noticed was the (usual in most cities !) noise of the garbage collection (too !) early in the morning. For dinner we ate an enjoyable meal in the restaurant paired to a great local red wine sugggested by the sommelier. The restaurant personnel were very friendly and attentive and the chef was kind enough to bid us farewell.

Dear Guest, Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé ​

A simple improvement

TripAdvisor rating 3.0/5

Hasse H Solo travel - TripAdvisor review

Room ok. Breakfast ok. Bathroom ok EXCEPT shower arrangement. It was practically impossible to take a shower without splashing water all over the room. A simple curtain would have helped but the showerhead kept turning in its mount so that should posssibly be looked at too.Surroundings and position very good. Service also good.

Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create Magnifique souvenirs to our guests. However we would like to express my sincerest apologies for the inconvenience you experienced upon your shower.​ The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé ​

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