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Hotel La Citadelle Metz-MGallery 4 stars

Customer review rating 4.5/5 4,124 reviews

ALLSAFE approved hotel

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Hotel La Citadelle Metz-MGallery
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+ 26 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • A Room Service menu dedicated to fresh and home-cooked products!

  • An authentic and historic building in the heart of Metz

  • Private car park (fee) in front of the hotel

  • Meeting areas comply with health measures, suitable for all types of events

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
Leisure and activities
  • Pool (nearby)Paying
  • Fitness centre (nearby)
  • Well-beingPaying
  • Babysitting on requestPaying
  • Golf
  • Tennis
  • Football (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel La Citadelle Metz-MGallery

5 Avenue Ney
57000 metz
france

Tel: +33387171717

Fax: (+33)3/87171718

Check-in from 15h00

Check out up to 12h00

  • TRCM :  4 5 6 REPUBLIQUE

  • By plane

    FINDEL AIRPORT At 73.5km / 45.67 miles

  • By plane

    METZ NANCY At 26.6km / 16.53 miles

  • By train

    METZ VILLE At 2.1km / 1.3 miles

GPS :49.114105, 6.170292

Our accommodation(s)

Combining stone, glass and steel, La Citadelle exudes its imposing architecture and contemporary decoration: richness, charm and refinement. All 66 rooms and 2 suites offer a real luminosity that give them a real feel. With a design simplicity, a few more lively touches reveal the chromatic harmonies of gray and wenge.

DELUXE ROOM, 1 double bed or twin beds, sofa bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SUPERIOR ROOM, 1 double bed or twin beds

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Rooms

Our restaurants and bars

LA RESERVE

Type of cuisine: French

Le Restaurant, renamed La Réserve, a wink to the former Food Store of the Citadel. Between bistro and gastronomy, the cuisine is gourmet, copious and light at the same time

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DE LA RESERVE

Non contractual photo

In an open space that leads to the tasting, this place invites you to relax. Find a wide selection of homemade cocktails, as well as a wine list selected by our Chef Sommelier.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 50

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Hotel La Citadelle Metz-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,124 reviews

tripadvisor

TripAdvisor Rating 4.0/5

840 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

super

Customer review rating 5.0/5

Anonymous Business - 23/04/2021 Confirmed reviews ALL

super

Cher Monsieur P., Nous vous remercions d'avoir choisi La Citadelle Metz MGallery pour votre déplacement en Moselle et de la confiance que vous nous avez accordée. C'est avec un immense plaisir que nous vous avons accueilli et sommes ravis de constater que votre séjour dans notre jolie ville fut si agréable. Toute l'équipe de La Citadelle se tient d'ores et déjà à votre disposition pour votre prochain séjour. Très cordialement, Romain CLEMENT Responsable Hébergement

Great location. excellent stay

Customer review rating 5.0/5

Aw Solo - 22/03/2021 Confirmed reviews ALL

Friendly check in. Fantastic room. Excellent room service food.

Dear ALLISTER W., All our team members would like to thank you for staying at La Citadelle Metz MGallery. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Romain CLEMENT Room Division Manager

Wedding night

Customer review rating 4.5/5

B. Couples - 06/03/2021 Confirmed reviews ALL

Very beautiful and spacious suite, nicely equiped. The dinner was delicious and the hotel personnel was very professional.

Dear VALENTIN B., All our team members would like to thank you for staying at La Citadelle Metz MGallery. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Romain CLEMENT Room Division Manager

Nice stay

Customer review rating 4.5/5

Romain Couples - 05/03/2021 Confirmed reviews ALL

Comfortable room with a nice view, very polite and pleasant staff

Dear ROMAIN P., All our team members would like to thank you for staying at La Citadelle Metz MGallery. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Romain CLEMENT Room Division Manager

Awesome stay

Customer review rating 4.5/5

Anonymous Business - 02/02/2021 Confirmed reviews ALL

Wonderful team really helpful everything was perfect from my late arrival to my late check out passing through the restaurant and services at the welcome desk. Would definitely come back here for my next stay in Metz.

Dear NIELS D., Thank you for choosing La Citadelle MGallery Hotel in Metz for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was so pleasant ! All our teams in la Citadelle is at your disposal for your next stay. Best regards, Romain CLEMENT Room Division Manager

Chic hotel

Customer review rating 4.0/5

Gregory H. Families - 07/01/2021 Confirmed reviews ALL

Nice place, very cosy and well located. Food standard is high, better than in much places in France

Dear GREGORY, All our team members would like to thank you for staying at La Citadelle Metz MGallery. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Romain CLEMENT Room Division Manager

Thoughtful Reception

Customer review rating 5.0/5

Robert B. Couples - 17/12/2020 Confirmed reviews ALL

Most congenial. Reception took care on arrival to ensure we had an excellent dinner room service despite the COVID-Confinement restrictions, as well as a delicious breakfast.

Dear ROBERT B., We very much appreciate your comments regarding your stay at La Citadelle Hotel MGallery in Metz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to hosting you again, we remain at your service for any assistance you might need. Best regards, Romain CLEMENT Room Division Manager

Everything was great

Customer review rating 5.0/5

Jc B. Couples - 11/12/2020 Confirmed reviews ALL

Nice staff, nice and clean room, and I am pretty sure we got a bigger room than the one I booked, which was even better.

Dear JEAN-CHRISTOPHE B., All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Romain CLEMENT Room Division Manager

Well located,

Customer review rating 4.0/5

Loic M. Families - 30/10/2020 Confirmed reviews ALL

Very good location, good breakfast, nice building and than you for the upgrade

Dear M.M., Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Romain CLEMENT Room Division Manager

excellent stay

Customer review rating 4.5/5

Agnes Business - 29/10/2020 Confirmed reviews ALL

hotel well situated in the center of MEtz but placed in silent area so no noice. the rooms are modern and beds conforable. Excellent restuarant.

Dear AGNIESZKA D., All our team members would like to thank you for staying at La Citadelle Metz MGalery. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Romain CLEMENT Room Division Manager

So good!

Customer review rating 5.0/5

D. J. Business - 29/10/2020 Confirmed reviews ALL

Very nice very clean ! And the restaurant is just perfect !!!

Dear J. D., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle Metz MGallery. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Best regards, Romain CLEMENT Room Division Manager

Excelent hotel and extraordinary location

TripAdvisor rating 5.0/5

agomez2020 21/09/2020 TripAdvisor review

The hotel is extraordinary. The "casernes" of the buiding are very well used. Service and accomodations could not be better. As the hotel is enclosed in a park, quiet and silence are the only things you can find. Location could not be better, as it is just feet away from the center of the town.

Dear Guest, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle Metz MGallery Hotel. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Romain CLEMENT Room Division Manager

Chic Hotel - Disappointing

TripAdvisor rating 3.0/5

C_Martin_0812 Business - 01/09/2019 TripAdvisor review

Unsecured outdoor car park EUR 20 per day -> money making / Voucher drink (Accor Silver) -> Instruction: only a certain kind of drinks possible / Brasserie -> Resto Manager: unfriendly, therefore not eaten

Dear Guest, We thank you of your experience sharing following your stay at La Citadelle MGallery Hotel and we are sincerely sorry for the problems experienced. We thank you for sharing your thoughts, they will allow us to identify and improve the imperfections that need our full attention. In spite of these incidents, we hope to keep your confidence and remain at your service for your next visit in Metz. We hope to have the please to host you again ; please feel free to contact us for any assitance you may need. Best regards, Delphine & Christophe Dufossé

Comfort in the Leafy centre of Metz

TripAdvisor rating 5.0/5

AMACSPORRAN Solo travel - 20/08/2019 TripAdvisor review

Spent a night in The Citadelle Metz and was blown away with the courteous relaxed and professional service given by all the staff in this hotel. My room was spacious and comfortable with every amenity I might ever want. Sleep quality was second to none. In the morning after a very relaxed breakfast you can walk to the close by centre of the city Definitely the place to stay in Metz

Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Bad mood due to bad night in Metz

TripAdvisor rating 2.0/5

V2768BCphilippeg Couples - 07/05/2019 TripAdvisor review

The bed of the superior room where we where upgraded soit totaly smooth and unconfortable at all, the screen of the TV was like my laptop one and the bathrobe were missing ... What an upgrade. In addition to that no information from the receptionnist regarding the parking rate.

Dear Guest, First of all, please let me thank you for taking the time to share your comments with us further to your stay amongst us last week at La Citadelle Hotel MGallery. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you did not received our car park price upon your arrival, we do care for all our guests. We thank you for sharing your impressions with us, allowing us to identify and correct imperfections that deserve our attention. We hope that the discomfort you experienced has not marred your overall impression about the hotel, and that you will give us a chance to prove you that it was more an isolated incident, rather than the norm.. Warm Regards, Delphine & Christophe Dufossé

An excellent hotel in an interesting location close by the city centre

TripAdvisor rating 5.0/5

jadyenparis Couples - 12/04/2019 TripAdvisor review

Located facing a park next to the 'Governor's Residence' and the Arsenal cultural centre, it was only a short walk to the commercial centre of Metz and then on down to the river and islands. Our room was huge, almost a suite, with separate bathroom, toilet and entrance hall. Although overlooking a through road, the traffic was minimal and the only noise we vaguely noticed was the (usual in most cities !) noise of the garbage collection (too !) early in the morning. For dinner we ate an enjoyable meal in the restaurant paired to a great local red wine sugggested by the sommelier. The restaurant personnel were very friendly and attentive and the chef was kind enough to bid us farewell.

Dear Guest, Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé ​

A simple improvement

TripAdvisor rating 3.0/5

Hasse H Solo travel - 11/02/2019 TripAdvisor review

Room ok. Breakfast ok. Bathroom ok EXCEPT shower arrangement. It was practically impossible to take a shower without splashing water all over the room. A simple curtain would have helped but the showerhead kept turning in its mount so that should posssibly be looked at too.Surroundings and position very good. Service also good.

Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create Magnifique souvenirs to our guests. However we would like to express my sincerest apologies for the inconvenience you experienced upon your shower.​ The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé ​

Very disappointed

TripAdvisor rating 1.0/5

Wander55887850290 Couples - 29/01/2019 TripAdvisor review

Superior double room was freezing. No heating. Meal in bistro was awful...sent back twice and staff totally disinterested. Obviously the hotel restaurant is being used to train staff. This really needs to be addressed.

Dear Guest, Thank you for taking the time to share your experience following your stay at Hotel La Citadelle - MGallery by Sofitel. We are sorry that some of our services have not met your expectations, and our expectations. La Citadelle and its collaborators are eager to offer you the best quality of service and Magnificent Experiences every day; therefore, your opinion is very valuable. Our reception is also open day and night in order to be able to provide you with an answer at any time, do not hesitate to ask us. In order to be able to deepen the details of your experience in our House, Romain, Room division manager, stay at your disposal on +33 3 8717171717 to discuss this personally with you. Once again, we thank you for your comments and hope to regain your confidence during a future stay. All the teams wish you a pleasant day. Sincerely yours, Delphine & Christophe Dufossé

Stay at the Hotel La Citadelle Metz - MGallery

TripAdvisor rating 2.0/5

Pesky2014 Couples - 15/08/2018 TripAdvisor review

Lovely hotel but inattentive staff (had to wait 10 minutes to check-in, whilst staff were distracted on the computer, but certainly not their guests) and very rude and arrogant barman, who's only contribution was to say "COMPLETE", when we asked about a table in the bistro. No suggestion that we might dine in the A La Carte restaurant or there might be a table in the Bistro, later in the evening. So, if you like inattentive and rude staff, stay here! The receptionist did try to "calm stormy waters" with the barman's attitude, but his behavior had destroyed our wish to dine at the hotel.

Dear guest, We are sorry to read your great disappointment and have shared your opinion with our teams. We sincerely beg your pardon. It is always very frustrating not being able to satisfy our guests or disappoint them when a mistake happens. It is unusual for us and it doesn't reflect our daily ambition. Our staff is even often mentionned for their hospitality. If you would like to tell us more about this incident, please feel free to contact us at hebergement@citadelle-metz.com. Our Accommodation Manager will be happy to answer your complaints and will personally take care of your next stay at La Citadelle. However, we hope you spent a nice time in Metz and its surroundings area and that you will give us the opportunity to erase this bad experience for your next visit. Yours sincerely, Delphine & Christophe Dufossé

Cosy hotel

TripAdvisor rating 5.0/5

JanPokornyCzech Solo travel - 16/01/2018 TripAdvisor review

A very cosy hotel within the city centre, if your are in to delicious food, it has a great Michelin star restaurant. The room was so spacious as well as the bathroom. The breakfast was awesome, wide choice!

Dear Guest, We are delighted to read your very kind words! We deeply thank you for taking your valued time to share your experience in our House with the community of TripAdvisor. Our team is thrilled that you enjoyed our House entirely : your room, the diner you had at the gastronomic restaurant, our decoration, your breakfast with only fresh and local products and our bathroom! Your satisfaction is the best reward we could have! We are all looking forward to welcoming you soon! With our best regards, Delphine & Christophe Dufossé

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