ibis Metz Centre Gare Hotel 3 stars

Clean hotel. Nice staff.

Reception staff very nice. Rooms a bit small and rather dated but fairly clean. Good breakfast. Comfortable bed. I prefer Mercure hotels but these were fully booked. I think it was reasonable value for money.

Poor quality towels etc. Entrance through Garbage truck area. Room key did not work on 4 occasions

Good location, building not in good condition inside

Economical, clean, restful, and a great breakfast.

The room is of good quality, it is a reasonable price option, nearby the Central Station of Metz, located at walking distance to many interesting places. I have booked this room in advance for a price of 49 euros, which is comparatively cheaper than the price exposed if you were arriving the very same day and show up at the hotel without prior reservation (79 euros), so my suggestion is to book this hotel in advance to benefit of lower prices. The negative side is that when I have arrived for the check-in, the staff member told me that actually I have paid only 49 euros, but in reality the price for the room was 57.50 euros, so she was saying that I still had to pay 8.50 euros as additional in cash payment. Of course, I have immediately refused to pay any additional charge and since I had printed the entire reservation, it was clearly stated in the documentation I had that the room was fully paid and I did not need to pay any additional charge at the hotel. The staff member then said: "Sir, I can see your reservation in front of me in the computer, so I know what you are showing me as hard copy". If she could see my reservation on her computer in front of her, where it was written clearly that the room was fully paid and the balance at the hotel was ZERO euros, why she asked me 8.50 euros? She indeed withdrew her request and said that everything was fine and nothing was due. In short, I suggest you to be careful to pay the room in advance online with credit card, print your reservation where it is clearly written that there is no remaining balance to pay at the hotel to be able to react immediately to this undue and unjustified request of additional charge. Once again, the location, the price (with booking in advance) and the quality of the room is worthy the effort.

Cosy and nice hotel, brilliant breakfast, calm and silent, perfect service.

Difficult to park, dingy looking building with unwelcoming receptionist. Room was clean and adequate.

The hotel is well located. The staff is VERY pleasant - and the breakfasts are good. The room was small but efficient. However, the curtain needed to be changed.

Only a few minutes walk from the railway station. A couple of nearby restaurants. Easy walkable access to all main sights of the town. Rooms vary a lot in size because of nature of the old building.

The staff was very gentle. The Belgian man on Sunday 17th specially

Very efficient and polite personell, got quickly installed in our room. This was very well equipped, not too big but with all the essentials, in particular a bathroom with good shower, all amenities, spacious, but wished it had a better hairdryer (efficient but it would often break and need fixing). Good storage space, very good LAN and TV facilities. Very good air conditioning / warming. In good weather one can also open the window to let in some fresh air for the night. A pleasure to stay in this hotel which we visited several times in the past.

The staff were very helpful and friendly. They really made me feel at home. I will definitely be coming back!

I was informed that I would get a discount at the train station car park. The attendant was not in the car park to claim the discount. Overall the stay at the hotel was ok. Room was very average and below standard for a 3 star hotel. Carpets in stairways were poor. Overall breakfast was good and receptionist was very good.

Hi, i was surprised by the overall stage of this hotel - being used to staying in Ibis i found that this one was not at the same level of comfort, cleanliness as the ones i visited already