Dear Catherine, Thank you very much for taking the time to complete our guest satisfaction survey following your recent solo stay at Mövenpick Hotel Melbourne On Spencer. We would also like to express our gratitude for your loyalty as a Classic member of the ALL Accor loyalty programme. We are absolutely delighted to receive your high overall rating of 90 out of 100 and to see that so many aspects of your experience achieved perfect scores. It is wonderful to know that you found our location directly across the road from Southern Cross Station to be so convenient with its multiple transport options, including the SkyBus terminal, regional trains, and city tramlines. Knowing that your arrival, spacious accommodation, cleanliness, our team, departure, WiFi, and sustainability efforts all met your expectations flawlessly with scores of one hundred percent is incredibly rewarding for our entire staff. Thank you once again for your generous support and your high recommendation of our hotel. We look forward to welcoming you back for another outstanding stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Charlotte, Thank you very much for taking the time to complete our guest satisfaction survey following your recent anniversary stay. We would also like to express our gratitude for your loyalty as a Classic member of the ALL Accor loyalty programme. We are absolutely thrilled to receive your perfect score of one hundred percent and to hear that you had such a wonderful and unforgettable experience with us. It is fantastic to know that our team was able to surprise you with complimentary anniversary sweets and a card, making your milestone celebration even more memorable. Delivering these thoughtful gestures is at the very heart of our hospitality, and knowing we exceeded your expectations is the greatest reward for our staff. We are also pleased that your arrival, accommodation, cleanliness, check-out, and WiFi all met your expectations flawlessly. Thank you once again for your beautiful review and your high recommendation. We look forward to welcoming you and your partner back to Mövenpick Hotel Melbourne On Spencer for many more memorable celebrations in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Courtney, Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay with friends. We are absolutely thrilled to receive your perfect score of one hundred percent and to hear that you had such a comfortable and enjoyable stay with us. It is wonderful to know that you found our hotel to be clean, well-presented, and excellently located for your visit. Knowing that our arrival process, cleanliness, team, and departure all achieved perfect marks is a fantastic recognition for our staff, who work hard to ensure a seamless experience. We are also pleased that you appreciated our sustainability efforts, specifically the use of our wooden key cards and the split recycling options provided in your room. We have noted your feedback regarding the WiFi connection speed, and we are working closely with our connectivity providers to improve and optimize our network performance for our guests. Thank you once again for your generous support and your high recommendation of our hotel. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Stephen, Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay. It is an absolute privilege to welcome you back to Mövenpick Hotel Melbourne On Spencer, and we are thrilled to know that we are your hotel of choice every time you travel to Melbourne for the Moto GP racing. We are delighted to receive your perfect score of one hundred percent across all aspects of your stay. Knowing that you found our hotel to be very well run, with professional and well-organized staff who are helpful and friendly, is incredibly rewarding for our entire team. We are also pleased that your clean, comfortable room and our commitment to sustainability met your expectations flawlessly. Your high recommendation is the greatest reward we could ask for, and it is a wonderful motivation for everyone here. Thank you once again for your loyal support and your fantastic recommendation. We look forward to welcoming you back for another exciting Moto GP weekend and another outstanding stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Alana, Thank you very much for taking the time to complete our guest satisfaction survey following your recent family stay. We would also like to express our sincere gratitude for your loyalty as a Classic member of the ALL Accor loyalty programme. We are absolutely thrilled to receive your perfect score of one hundred percent across all areas of your experience. It is wonderful to know that you found your room to be incredibly spacious, quiet, and well-equipped, and that your bathroom was sparkling clean. Knowing that our convenient location right next to the tram stop made exploring the heart of the city so effortless is also fantastic. Most of all, we are so happy that we could help make your son's 8th birthday so memorable. Our team was absolutely delighted to arrange the card and surprise treat, and knowing how thrilled he was is the best reward we could ask for. Creating these special, personal moments for our guests is at the very core of what we do. Thank you once again for your beautiful review and your high recommendation of both our hotel and our loyalty programme. We look forward to welcoming you and your family back for another outstanding stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Carol, Thank you very much for taking the time to complete our guest satisfaction survey following your recent family stay. We would also like to express our sincere gratitude for your loyalty as a Classic member of the ALL Accor loyalty programme. We are absolutely thrilled to receive your perfect score of one hundred percent and to hear that you had such a fantastic stay with us. It is wonderful to know that you found your room to be clean and comfortable, enjoyed our premium pool and spa facilities, and found our central location opposite Southern Cross Station to be highly convenient. We are also pleased that our breakfast variety and quick service provided a great start to your days. Most of all, we are delighted that we could help make your daughter's birthday celebration so memorable with the card and chocolate dessert plate. Creating these special moments for our guests is exactly what we strive for, and your kind words are a wonderful reward for our entire team. Thank you once again for your fantastic recommendation and support. We look forward to welcoming you and your family back for another exceptional stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Emily, Thank you very much for taking the time to complete our guest satisfaction survey following your recent solo stay at Mövenpick Hotel Melbourne On Spencer. We would also like to express our sincere gratitude for your loyalty as a Classic member of the ALL Accor loyalty programme. We are absolutely thrilled to receive your perfect score of one hundred percent and to hear that you had such a wonderful experience with us. It is incredibly heartwarming to read that you felt right at home from the moment you arrived for your late-evening check-in. Knowing that every member of our staff—including our housekeeping team in the elevators—made you feel so comfortable and welcome with their kindness is the greatest reward we could ask for. Our entire team works hard to deliver genuine hospitality, and your lovely comments are a fantastic motivation for everyone. Thank you once again for your generous support and your high recommendation of both our hotel and our loyalty programme. We look forward to welcoming you back to your home away from home in Melbourne for another outstanding stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Leanne, Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay with friends. We would also like to express our sincere gratitude for your loyalty as a Gold member of the ALL Accor loyalty programme. We are absolutely thrilled to receive your perfect score of one hundred percent across all areas of your experience. It is wonderful to hear that you found our location to be highly convenient for public transport, and that your room was clean, bright, and beautifully prepared in a timely manner. We are also pleased that our friendly and helpful staff, excellent pool and gym facilities, and high-speed WiFi all contributed to making your stay so enjoyable. Thank you once again for your fantastic support and your high recommendation of both our hotel and our loyalty programme. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer for another outstanding stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear John, Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay. We would also like to express our sincere gratitude for your continued loyalty as a Gold member of the ALL Accor loyalty programme. It is a true privilege to know that we remain your first choice in Melbourne for convenience, comfort, and great service. We are delighted to receive your positive ratings across all aspects of your stay with friends, including your arrival, cleanliness, our team's service, and your departure. Knowing that you had another highly enjoyable experience with us is incredibly rewarding for our entire staff, who work hard to ensure our returning guests always feel well taken care of. We are also pleased that our high-speed WiFi met your needs perfectly. Thank you once again for your valuable feedback and your high recommendation of both our hotel and our loyalty programme. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer for many more enjoyable stays in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Kerryn, Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay. We would also like to express our sincere gratitude for your loyalty as a Gold member of the ALL Accor loyalty programme. We are absolutely delighted to receive your perfect score of one hundred percent and to hear that you had such an enjoyable experience. It is wonderful to know that you found your room to be highly comfortable and clean, and that our location directly opposite Southern Cross Station served as the perfect, convenient base for your early morning flight. We are also thrilled that you enjoyed your welcome drinks and that you found the dining experience at our restaurant to be amazing. We have noted your feedback regarding your early check-in request. We always approach early check-in requests with great empathy, as we understand that an early start to the day can make your travels tiring. While we always do our absolute best to prepare our rooms as quickly as possible, we sincerely regret that high occupancy on the day of your arrival prevented your room from being ready in time for you to settle in before heading out. Your patience is highly appreciated, and we are glad that this did not detract from your overall enjoyment of your stay. Thank you once again for your fantastic recommendation and support of both our hotel and our loyalty programme. We look forward to welcoming you and your partner back for another outstanding stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Jia X., Thank you very much for taking the time to complete our guest satisfaction survey following your recent business stay at Mövenpick Hotel Melbourne On Spencer. We would also like to thank you for your loyalty as a Classic member of the ALL Accor loyalty programme. We are pleased to hear that you found our location to be good and highly convenient for your travels. However, we sincerely regret that several aspects of your stay, particularly our reception service, did not meet your expectations. Providing efficient, welcoming, and high-quality service at our front desk is a core priority for us, and we are disappointed to hear that we fell short on this occasion during both your check-in and check-out. We are addressing your feedback with our front office team to ensure we improve our service delivery and standard of care. We have also noted your suggestions regarding the variety of our breakfast menu, the concierge service, and the speed of our WiFi connection. These valuable points have been shared with our culinary and IT teams as we continuously work to elevate our facilities and guest experiences. Please feel free to contact me directly before your next visit to Mövenpick Hotel Melbourne On Spencer, so I can personally assist with your booking and ensure a seamless experience. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Andrew, Thank you for taking the time to complete our guest satisfaction survey following your recent business stay. We appreciate your feedback, as it plays an essential role in helping us monitor and improve our guest experience. We are very sorry to hear that your stay was significantly disrupted by external noise. While our central location directly opposite Southern Cross Station offers unmatched convenience for business travelers, we understand that the lively city environment, traffic, and street activities can occasionally cause disturbance, particularly on lower floors. We regret that this prevented you from having a peaceful and restful stay. For any future visits, we would be delighted to allocate a room on a higher floor or one facing away from Spencer Street to help ensure you have a much quieter and more comfortable environment. Please feel free to contact me directly before your next visit to Mövenpick Hotel Melbourne On Spencer, so I can personally assist with your booking and ensure a seamless experience. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Katrina, Thank you very much for taking the time to complete our guest satisfaction survey following your recent solo stay at Mövenpick Hotel Melbourne On Spencer. We would also like to express our gratitude for your loyalty as a Classic member of the ALL Accor loyalty programme. We are pleased to hear that you found our central location to be perfect for your planned activities around the city. It is also incredibly rewarding to see that our team, arrival and departure processes, cleanliness, WiFi, and booking experience all achieved perfect scores of one hundred percent. Our staff and housekeeping crew work hard to ensure the hotel is spotless and welcoming, and your positive recognition is highly valued by all of us. We have noted your feedback regarding the room value and the quality of the coffee at our café. We always aim to provide a premium experience that reflects our pricing, and we regret if your accommodation felt too basic on this occasion. Your comments regarding the café coffee have also been shared with our food and beverage team to ensure we are consistently serving high-quality beverages. Thank you once again for sharing your valuable insights, and we hope to welcome you back in the future to provide you with an even more enjoyable and high-value experience. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Sue, Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay. We would also like to express our warmest congratulations on your 40th wedding anniversary, and our sincere gratitude for your loyalty as a Gold member of the ALL Accor loyalty programme. We are absolutely delighted to hear that you enjoyed a very pleasant two-night stay for such a special milestone, and that you were pleased with the anniversary chocolate plate and card awaiting your arrival. It is also wonderful to know that you loved our pool and spa facilities, thoroughly enjoyed our daily chocolate hour, and found our location directly opposite Southern Cross Station and next to the Bourke Street tram stop to be highly convenient. We are incredibly proud that our booking and check-in processes achieved perfect scores, reflecting the helpful and courteous service we strive to deliver. We appreciate your constructive feedback regarding your accommodation layout, including your preferences for a scenic view, a bathtub, and a closed wardrobe. Our guest rooms feature a variety of configurations and storage designs, and we have noted your preferences to help guide our room allocation for your future visits. We are also pleased that you appreciated our sustainable in-room split recycling bins. Thank you once again for your beautiful review and your high recommendation of both our hotel and our loyalty programme. We look forward to welcoming you and your husband back for many more memorable anniversaries in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Jaynendra, Thank you very much for taking the time to complete our guest satisfaction survey following your recent business stay. We would also like to express our sincere gratitude for your continued loyalty as a Gold member of the ALL Accor loyalty programme. We are absolutely delighted to receive your perfect overall rating of one hundred percent and to hear that you had such a comfortable experience with us. It is fantastic to know that you enjoyed your generous room upgrade, which is a pleasure we always look to provide to our valued Gold members whenever availability allows, and that our concierge, gym, pool, and sustainability efforts all met your expectations. We noticed in your feedback that you were not offered a welcome drink during your stay, and we sincerely apologize for this oversight as we always aim to fully recognize and celebrate our Gold loyalty members upon arrival. For your future travels, we would like to kindly advise that welcome drink vouchers are typically loaded directly onto the Accor ALL app for eligible members, making them easy to access and redeem at our bar. Additionally, we have noted your comments regarding the WiFi connection speed, and we are working closely with our connectivity providers to optimize our network performance for our corporate guests. Thank you once again for your generous support and your high recommendation of both our hotel and our loyalty programme. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear David, Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay at Mövenpick Hotel Melbourne On Spencer. We would also like to express our sincere gratitude for your continued loyalty as a Platinum member of the ALL Accor loyalty programme. We are absolutely thrilled to receive your perfect rating of one hundred percent and to hear that you had such an enjoyable experience. It is wonderful to know that you found our central location directly opposite Southern Cross Station to be so convenient with its multiple transport options, and that your room was comfortable, clean, and well-suited to your needs. Knowing that our breakfast selection, WiFi, and the service from our reception team all achieved perfect scores is incredibly rewarding for our entire staff, who work hard to ensure a seamless experience for our valued loyalty members. Thank you once again for your generous support and your high recommendation of both our hotel and our loyalty programme. We look forward to welcoming you and your partner back for another outstanding stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Hans, Thank you for completing our guest satisfaction survey and sharing your detailed perspective. We would also like to express our sincere gratitude for your continued loyalty as a Diamond member of the ALL Accor loyalty programme. We understand that your travel experiences across renowned properties in the Asia-Pacific region set a very high benchmark, and we appreciate your feedback on how our experience compared to those expectations. While we are pleased that you experienced efficient service during your booking, arrival, and departure, we deeply regret that your suite upgrade, cleanliness, and breakfast did not meet your expectations. We take your comments regarding the suite layout, carpet hygiene, and the lack of towel rails very seriously. It is particularly disappointing to hear that our housekeeping team removed your towels despite our efforts to promote sustainability, and we will address this directly with our team. We also appreciate your direct feedback regarding our culinary offerings. We recognize that our current breakfast selection lacks the international and Asian variety you have enjoyed elsewhere in the region, and we are disappointed that our croissants did not meet our standard of quality. Your comments have been shared directly with our executive chef and culinary management to ensure we review our menu and elevate our standards. Please feel free to contact me directly before your next visit to Mövenpick Hotel Melbourne On Spencer, so I can personally assist with your booking and ensure a seamless experience. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Stephen, Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay. We would also like to express our sincere gratitude for your loyalty as a Silver member of the ALL Accor loyalty programme. We are absolutely thrilled to receive your perfect score of one hundred percent and to hear that you had such a very nice experience with us. It is fantastic to know that our team made a lasting impression with their great service, and we are glad that you appreciated the late check-out, which we are always pleased to offer our valued guests whenever availability allows. Knowing that your arrival, accommodation, cleanliness, departure, and WiFi all achieved flawless scores is incredibly rewarding for our entire staff. We noticed in your feedback that our welcome drink did not meet your expectations, and we sincerely apologize for this disappointment. We want to ensure our loyalty benefits are always delivered to a premium standard, and we will share your feedback with our bar team to review our beverage selection. Thank you once again for your generous support and high recommendation of both our hotel and our loyalty programme. We look forward to welcoming you and your partner back to Mövenpick Hotel Melbourne On Spencer in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Tu L., Thank you very much for taking the time to complete our guest satisfaction survey following your recent business stay. We would also like to express our sincere gratitude for your continued loyalty as a Platinum member of the ALL Accor loyalty programme. We are deeply sorry to hear that your experience did not meet your expectations, particularly regarding the lack of in-room bottled water and how this impacted your comfort after a busy day of meetings. While our complimentary filtered water station in our lobby, which provides room temperature, iced, and sparkling water, is designed as a core part of our sustainability initiatives to reduce single-use plastic waste, we completely understand your perspective. As a valued Platinum member, coming back to your room to find it lacking basic conveniences like ready-to-drink water is highly frustrating, and we regret that our team did not handle your feedback with greater care, empathy, or flexibility. We take your comments seriously and will review how we can better balance our sustainability goals with the essential comfort and premium recognition our top-tier loyalty members deserve. We have also noted your feedback regarding the dust levels in your room and the variety of our breakfast selection. These points have been shared with our housekeeping and culinary teams to ensure we are maintaining our premium standards of cleanliness and food quality. Please feel free to contact me directly before your next visit to Mövenpick Hotel Melbourne On Spencer, so I can personally assist with your booking and ensure a seamless experience. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer