Mövenpick Hotel Melbourne On Spencer 4.5 stars

Customer review rating (ALL Rating) 4.6/5 4,263 reviews

Best price
guarantee
Mövenpick Hotel Melbourne On Spencer - Image 1
Mövenpick Hotel Melbourne On Spencer - Image 2
Mövenpick Hotel Melbourne On Spencer - Image 3
Mövenpick Hotel Melbourne On Spencer - Image 4
160 Spencer, Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Outdoor heated swimming pool, with hot tub & sauna open till 10pm

  • Miss Mi Asian restaurant. Winner of Good Food Chef's Hat award. Open for Lunch and Dinner

  • FREE daily Chocolate Hour from 2 pm to 3 pm and FREE ice cream for kids 12 years & under.

  • An easy stroll to Marvel Stadium, outlet shopping centres and the Southbank promenade

  • Located in the free tram zone & close to Southern Cross Station & Sky Bus terminal

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mövenpick Hotel Melbourne On Spencer

160 Spencer, Street
3000 MELBOURNE
Australia

GPS:-37.817, 144.953

Telephone
Fax +61 3 9600 5499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,263 reviews

Customer review rating 5.0/5

Michelle L. Business - Confirmed reviews ALL

Good location, receptionist (Shayna) was friendly and accommodating

Dear Michelle, Thank you for your perfect rating and wonderful feedback regarding your recent business trip to Mövenpick Hotel Melbourne On Spencer! We are absolutely thrilled to hear that you found our hotel well located and enjoyed a comfortable stay. It brings us immense pleasure to know that you had such a positive experience with our friendly and accommodating team. We will be sure to pass on your special mention to Shayna for her excellent service. Your perfect scores across arrival, check-in, accommodation, cleanliness, breakfast selection, our team, and check-out are truly rewarding. We have noted your feedback regarding the WiFi speed and will review this with our technical team to identify areas for improvement. Thank you for your kind words. We look forward to welcoming you back for another exceptional stay in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 0.5/5

Neda M. Business - Confirmed reviews ALL

I was located on first floor and complained about a noise from outside street work and I was offered an ear plug!!!! Upon insisting then only offered a room with single bed on 6th floor! Sure for a big tower during weekdays and winter in Melb room availability is not an issue!!!

Dear Neda, Thank you for providing your feedback regarding your recent business trip. We are truly sorry to hear that you had such a very disappointing experience at Mövenpick Hotel Melbourne On Spencer. We sincerely apologize for the disturbance caused by the outside street work and for the initial offering of earplugs as a solution. This is certainly not the standard of service we aim to provide, and we understand your frustration. We also regret that a suitable alternative room with a similar bed configuration was not immediately available or offered more proactively, especially given the impact on your comfort. While we strive to allocate rooms to minimize noise impact, especially for our business travelers, high occupancy or specific room configurations can sometimes limit our options. However, this does not excuse the lack of a satisfactory resolution in your case. We take your comments about prioritizing guest comfort over potential noise exposure very seriously. We will be reviewing our procedures for handling external noise complaints and room allocation during such periods to ensure a better experience for our guests. Your feedback regarding accommodation, cleanliness, our team, and check-out has also been noted. We would appreciate the opportunity to discuss your experience further and ensure a more positive stay in the future. Please feel free to contact me directly before your next visit so we can personally ensure your comfort and satisfaction. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 1.0/5

Mitchell W. Business - Confirmed reviews ALL

I was extremely disappointed with my recent stay at the movenpick. I stay there once a month for work and a minimum of 2 nights. In my last stay I was put on the 4th floor facing the street and directly over street construction that was running from 9pm to 3am each night. The construction was so loud it was impossible to sleep during these hours. Appreciate Movenpick can’t stop the construction, however I’m disappointed patrons werent put on the other side of the building knowing there would be noise.

Dear Mitchell, Thank you for providing your feedback regarding your recent stay at Mövenpick Hotel Melbourne On Spencer. We are truly sorry to hear that you had such an extremely disappointing experience, especially given your regular stays with us for work. We sincerely apologize for the significant disturbance caused by the street construction running from 9 pm to 3 am directly outside your 4th-floor room. We understand completely how impossible it would have been to sleep under those conditions, and we deeply regret the impact this had on your ability to rest and prepare for your work. We are indeed challenged by external factors like construction and strive to minimize their impact. While we always aim to accommodate preferences for quieter rooms, especially for our returning guests, high occupancy levels can unfortunately limit our flexibility. However, we acknowledge our responsibility to provide a comfortable environment, and we are continuously reviewing our room allocation processes and communication strategies during periods of known external disturbances. We value your loyalty as an ALL Accor loyalty programme member and as a frequent business traveler. We understand that a good night's sleep is paramount, and we regret that we failed to provide this during your last visit. We would appreciate the opportunity to discuss your experience further and ensure a much more comfortable and peaceful stay for your future visits. Please feel free to contact me directly before your next stay so we can personally note your preferences and do our utmost to ensure your satisfaction. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 2.0/5

Anis S. M. Business - Confirmed reviews ALL

Heater was so loud the room is very poor no phone charger only small wireless were only I can charge the AirPods no desk nothing I was for a business travel

Dear Anis, Thank you for providing your feedback regarding your recent business trip to Mövenpick Hotel Melbourne On Spencer. We are truly sorry to hear that your stay was unsatisfactory and did not meet your expectations. We sincerely apologize for the issues you experienced, including the loud heater, the lack of a phone charger, and the limited wireless charging capabilities. This is certainly not the experience we aim to provide for our guests, especially those on business travel. Please be assured that all our rooms have a built-in AC fan, and we regret any discomfort caused by noise. Regarding the desk, only our suites are equipped with a dedicated desk, and we are sorry if this caused inconvenience for your business needs. Your comments about accommodation, cleanliness, and breakfast selection have also been noted. We take all feedback seriously and will be reviewing your specific points with our maintenance and housekeeping teams to investigate and address these concerns immediately. We would appreciate the opportunity to discuss your experience further and ensure a more positive stay in the future. Please feel free to contact me directly before your next visit so we can personally ensure your comfort and satisfaction. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 0.5/5

Leisha W. Business - Confirmed reviews ALL

Construction works were being carried out directly under my window - yet again. The noise was unbearable and when I asked to be moved I was told the rooms were taken by other guests who had also complained. I was told works would finish at 3am, which I had to be up at 5am and that I could be given earplugs, which I cannot sleep with nor would I expect with the current rates. My company, AGL, has many employees staying with Movenpick and most often we are met with noise. There were 6 people in my group who were all given rooms at the front of the motel. Prior notification of disruptions would be appreciated and would allow us to choose where we would stay, and would strengthen relationships due to this consideration. When speaking with other AGL people most no longer stay with Movenpick.

Dear Leisha, Thank you for providing such detailed feedback regarding your recent stay, and please accept our sincerest apologies for the utterly unacceptable experience you endured. We are truly sorry that construction noise directly under your window, coupled with the inability to relocate you, severely disrupted your sleep and overall stay. We understand completely how frustrating and disruptive this situation was, especially when you had an early start. Offering earplugs is not a solution for such significant noise, and we regret that we could not provide a more comfortable and peaceful environment for you and your group. We take your comments about prior notification of disruptions very seriously. We acknowledge the impact external construction can have on our guests, and your suggestion for improved communication regarding potential disturbances is incredibly valuable. We are actively exploring better ways to manage and communicate such situations to ensure our guests can make informed decisions about their stay. We are also deeply concerned to hear that this is not an isolated incident for you or your colleagues from AGL, and that it is affecting your company's choice of accommodation. Please be assured that we understand the importance of a good night's sleep, especially for business travelers, and we are constantly advocating with external parties to minimize noise during sleeping hours. We would appreciate the opportunity to discuss your experience further and work towards rebuilding trust. Please feel free to contact me directly before your next visit so we can personally ensure your comfort and satisfaction. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Other web-users rate our hotel

  • 1,879 reviews 9.7/10 Location
  • 2,078 reviews 8.4/10 Room
  • 2,134 reviews 9.2/10 Service
  • 23 reviews 7.6/10 WiFi
  • 785 reviews 9/10 Cleanliness
  • 708 reviews 7.9/10 Food
  • 550 reviews 9.3/10 Pool
  • 526 reviews 8.3/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Melbourne