Mövenpick Hotel Melbourne On Spencer 4.5 stars

Customer review rating (ALL Rating) 4.6/5 4,475 reviews

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Mövenpick Hotel Melbourne On Spencer - Image 1
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160 Spencer, Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Outdoor heated swimming pool, with hot tub & sauna open till 10pm

  • Miss Mi Asian restaurant. Winner of Good Food Chef's Hat award. Open for Lunch and Dinner

  • FREE daily Chocolate Hour from 2 pm to 3 pm and FREE ice cream for kids 12 years & under.

  • An easy stroll to Marvel Stadium, outlet shopping centres and the Southbank promenade

  • Located in the free tram zone & close to Southern Cross Station & Sky Bus terminal

Our accommodation(s)

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Hotel location

Mövenpick Hotel Melbourne On Spencer

160 Spencer, Street
3000 MELBOURNE
Australia

GPS:-37.817, 144.953

Telephone
Fax +61 3 9600 5499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,475 reviews

Customer review rating 4.0/5

Angela K. Couples - Confirmed reviews ALL

Great location close to trains, trams & skybus. Clean and comfortable hotel. Loved the pool, sauna & spa facilities -- highlight of our trip :)

Dear Angela, Thank you for your valuable feedback regarding your recent stay at Mövenpick Hotel Melbourne On Spencer. We are thrilled to hear that you found our location great, being close to trains, trams, and Skybus. We are especially delighted that you loved our pool, sauna, and spa facilities, describing them as the "highlight of our trip." As an ALL Accor loyalty programme member with Gold status, we appreciate your loyalty and your high recommendation of our brand and the loyalty program. We have, however, noted your comments regarding your accommodation and breakfast. We apologize if your room was slightly smaller than expected. Your feedback on the breakfast selection, particularly the desire for more variety and barista coffee, is greatly appreciated and will be shared with our culinary team for consideration as we continuously strive to enhance our offerings. Thank you again for your review. We look forward to welcoming you and your partner back to Mövenpick Hotel Melbourne On Spencer and hope to provide you with an even more satisfying experience in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 4.5/5

Yin N. W. Couples - Confirmed reviews ALL

Clean, tidy and organised room. Perfect location as just across Skybus station. Though, the door bangs and so it's a bit disrupting in the morning from all the banging from other rooms. Also, would prefer to have dental kits provided by default.

Dear Yin N., Thank you for your excellent feedback on your recent stay at Mövenpick Hotel Melbourne On Spencer. We are pleased to hear that you found your room clean, tidy, and organized, and that you appreciated our perfect location just across from the Skybus station. As an ALL Accor loyalty programme member with Classic status, we appreciate your loyalty and your high recommendation of our brand. Your consistent high ratings across all aspects of your stay are greatly valued. We have noted your comments regarding the disruptive noise from doors banging in the morning. We sincerely apologize for this inconvenience, which clearly impacted your peace and quiet. We will investigate the mechanisms of our room doors to see how we can mitigate this issue and ensure a more tranquil environment for our guests. Regarding dental kits, we clarify that while they are not provided by default in all rooms, they are readily available upon request from our front desk or housekeeping team. We regret if this was not clear during your stay. Thank you again for your valuable review. We look forward to welcoming you and your partner back to Mövenpick Hotel Melbourne On Spencer in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 5.0/5

Berenice D. J. Couples - Confirmed reviews ALL

We found the staff very helpful and friendly. The room clean and comfortable and the location ideal for our stay in Melbourne. Would highly recommend this hotel.

Dear Berenice, Thank you for your absolutely outstanding review of your recent stay at Mövenpick Hotel Melbourne On Spencer! We are thrilled to hear that you had such a wonderful and "Comfortable stay," rating your overall experience 100%. It brings us immense joy to know that you found our staff very helpful and friendly, your room clean and comfortable, and our location ideal for your stay in Melbourne. Your high recommendation of our hotel is truly appreciated. Your perfect scores across booking, arrival, accommodation, cleanliness, our team, check-out, WiFi, and commitment to sustainability are a testament to the hard work and dedication of our entire team. We are also pleased that you found the option of not having your room cleaned for a short stay very good, aligning with our sustainability efforts. Thank you again for your glowing feedback. We look forward to welcoming you and your partner back to Mövenpick Hotel Melbourne On Spencer very soon for another exceptional stay. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 5.0/5

Sue J. Families - Confirmed reviews ALL

Overall expereince was great. The Movenpick on Spencer is a perfect place to stay - location, rooms, services, and staff.

Dear Sue, Thank you for your absolutely outstanding review of your recent family stay at Mövenpick Hotel Melbourne On Spencer! We are thrilled to hear that your "Overall experience was great" and that you consider us a "perfect place to stay - location, rooms, services, and staff." It's wonderful to know that you are an ALL Accor loyalty programme member with Gold status, and we deeply appreciate your loyalty. Your perfect scores across all categories—booking (and finding the app easy to use), arrival, accommodation, cleanliness, our team, and check-out—are truly a testament to the hard work and dedication of our entire team. Your high recommendation of both our brand and the loyalty program is also greatly valued. Thank you again for your glowing feedback. We look forward to welcoming you and your family back to Mövenpick Hotel Melbourne On Spencer for another exceptional stay very soon. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 3.5/5

Nanette H. Families - Confirmed reviews ALL

Generally my experience was good. However it was not the usual welcoming Accor standard that I am used to. I am a Gold and Accor Plus member and usually the staff are well knowledgable on me as I arrive, I did also add an arrival time. Maybe it was staff learning but I was not acknowledged as a member, my free drink option was not offered. When I enquired about a breakfast voucher I had, I was met with the answer of I am not sure you will need to check with the restaurant. I also did not receive the usual room upgrade or higher floor option. I did receive a chocolate in my room, which was much appreciated. I just didn't feel the welcome or service when I arrived or interacted with the staff during my visit. Having said that when I did check regarding my breakfast voucher, the lady at the restaurant was most helpful as the code part was not working. She worked to try and solve it for me with minimal fuss. I opted to not have my room cleaned while staying, that was a good option and great environmentally. I did notice that the cleanliness of some of the plates at breakfast was not to standard (I had to go through a couple, and my plate in the end had food still on the bottom of it). The location was excellent and close to Spencer St Station which was my reason for choosing it. I was also recommended to stay for Chocolate Hour which was good but a little underwhelming from what had been described to me. The small plates to access the goodies had run out and not replaced with over half an hour to go. A lovely offering, thank you but do have plates to access the treats. I have stayed at many Accor properties and have always encountered excellent service and a warm welcome. Unfortunately not on this trip and I am not sure why.

Dear Nanette, Thank you for providing such thorough and candid feedback regarding your recent family stay at Mövenpick Hotel Melbourne On Spencer. We are pleased to hear that your room was clean and well-maintained, and that you found our location excellent and close to Southern Cross Station, which was your reason for choosing us. However, we are deeply concerned and sincerely apologize that your experience did not meet the usual welcoming Accor standard you are accustomed to as a valued ALL Accor loyalty programme member with Gold status. It is extremely disappointing to learn that you were not acknowledged as a member, were not offered your free drink option, and did not receive the usual room upgrade or higher floor option. This falls far short of the recognition and benefits our loyal members deserve. We regret that you did not feel the warmth and service you expect during your arrival and interactions with our staff. We are particularly troubled by the lack of knowledge regarding your breakfast voucher inquiry and the issue of running out of small plates during Chocolate Hour. We are, however, grateful that the lady at the restaurant was eventually able to assist you with the breakfast voucher with minimal fuss. We will be using your specific feedback to conduct immediate retraining for our front desk and food and beverage teams to ensure comprehensive knowledge of loyalty benefits, efficient handling of guest queries, and proactive management of amenities during services like Chocolate Hour. We also note your observation regarding the cleanliness of some breakfast plates. This is unacceptable, and we are addressing this directly with our kitchen and dishwashing teams to ensure our hygiene standards are consistently met. We appreciate your positive comment about opting out of room cleaning as a sustainable option. We understand that this experience was not what you have come to expect from Accor properties, and we deeply regret that we failed to provide you with the exceptional welcome and service on this occasion. We sincerely hope you might consider giving us another opportunity to provide a superior experience. Should you plan a future stay, please do not hesitate to contact me directly in advance. I would be pleased to personally oversee your arrangements and ensure your comfort. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Other web-users rate our hotel

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  • 2,230 reviews 9.1/10 Service
  • 25 reviews 7.4/10 WiFi
  • 795 reviews 9/10 Cleanliness
  • 730 reviews 7.9/10 Food
  • 563 reviews 9.3/10 Pool
  • 540 reviews 8.3/10 Amenities

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