Mövenpick Hotel Melbourne On Spencer 4.5 stars

Customer review rating (ALL Rating) 4.6/5 4,568 reviews

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Mövenpick Hotel Melbourne On Spencer - Image 1
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Mövenpick Hotel Melbourne On Spencer - Image 4
160 Spencer, Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Outdoor heated swimming pool, with hot tub & sauna open till 10pm

  • Miss Mi Asian restaurant. Winner of Good Food Chef's Hat award. Open for Lunch and Dinner

  • FREE daily Chocolate Hour from 2 pm to 3 pm and FREE ice cream for kids 12 years & under.

  • An easy stroll to Marvel Stadium, outlet shopping centres and the Southbank promenade

  • Located in the free tram zone & close to Southern Cross Station & Sky Bus terminal

Our accommodation(s)

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Hotel location

Mövenpick Hotel Melbourne On Spencer

160 Spencer, Street
3000 MELBOURNE
Australia

GPS:-37.817, 144.953

Telephone
Fax +61 3 9600 5499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,568 reviews

Customer review rating 4.5/5

Anthony C. Solo - Confirmed reviews ALL

great experience

Dear Anthony, Thank you for taking the time to share your feedback regarding your recent stay at the Mövenpick Hotel Melbourne On Spencer. As a valued ALL Accor loyalty programme member, we appreciate your comments. We are pleased to hear that you had a great overall experience and found our hotel well-located. It is also wonderful to know that you rated our team highly, especially mentioning the front of house staff for their contribution to your satisfaction. We note your ratings for arrival/check-in, cleanliness, check-out/departure, and commitment to sustainability. We continually strive for excellence in all areas, and your feedback is valuable as we review and improve our services. Thank you once again for your review and for recommending our hotel. We look forward to welcoming you back to the Mövenpick Hotel Melbourne On Spencer on your next visit. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 4.5/5

Eva P. Couples - Confirmed reviews ALL

Well located especially when catching a train in from the country to Southern Cross. The staff were all helpful and friendly.

Dear Eva, Thank you for taking the time to share your wonderful feedback regarding your recent stay at the Mövenpick Hotel Melbourne On Spencer. We are especially pleased to receive such positive comments from a valued ALL Accor loyalty programme member with Platinum status. We are delighted to hear that you enjoyed our great location, particularly its convenience for those arriving by train at Southern Cross. It is also very rewarding to know that you found all our staff helpful and friendly, and that you both really enjoyed our pool and spa facilities. Your high praise for our accommodation, cleanliness, breakfast selection, team, check-out, and WiFi is greatly appreciated. We also note your comment about having difficulty booking on the app, leading you to call the hotel directly. We apologize for any inconvenience this may have caused and appreciate you bringing it to our attention. We continuously strive to make the booking process as smooth as possible across all channels. Thank you once again for your fantastic review and your willingness to recommend us. We look forward to welcoming you back to the Mövenpick Hotel Melbourne On Spencer for another enjoyable stay. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 3.0/5

Kok A. Business - Confirmed reviews ALL

Nice and quiet.

Dear Kok, Thank you for taking the time to provide feedback on your recent stay at the Mövenpick Hotel Melbourne On Spencer. As a valued ALL Accor loyalty programme member, we appreciate your insights. We are pleased to hear that you found your bedroom clean and your stay nice and quiet. However, we are very concerned to read about the issue with the clogged/slow-draining bathroom basin and, more importantly, that you believe it was not fixed after you reported it to reception. Please accept our sincerest apologies for this oversight and the inconvenience it caused. This is certainly not the standard of service we aim to provide, especially when a maintenance issue is brought to our attention. We have immediately shared your feedback with our front office and maintenance teams to investigate why this issue persisted and to reinforce our procedures for addressing guest requests promptly and effectively. Ensuring our guests' comfort and the proper functioning of all room amenities is a top priority. Thank you again for bringing this to our attention. We value your feedback as it helps us improve our services. We hope to have the opportunity to provide you with a completely seamless and comfortable experience on your next visit to the Mövenpick Hotel Melbourne On Spencer. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 5.0/5

Patricia H. Couples - Confirmed reviews ALL

We had a fantastic time at Movenpick on Spencer. Great location, staff, room and amazing restaurant

Dear Patricia, Thank you for taking the time to share such a wonderful review of your recent stay at the Mövenpick Hotel Melbourne On Spencer. We are absolutely thrilled to hear that you had a fantastic time with us, describing your overall experience with perfect scores! It brings us immense joy to know that you found our hotel lovely, our staff great and friendly, and our restaurant amazing. Your comments about the fantastic location, staff, room, and particularly the restaurant are truly rewarding for our entire team. We are especially pleased that you highlighted Lidia and Jenny as special contributors to your satisfaction. We will be sure to pass on your kind words to them, as they will be delighted to know their efforts made such a positive impact on your stay. Thank you once again for your enthusiastic feedback and for recommending us so highly. We look forward to the pleasure of welcoming you back to the Mövenpick Hotel Melbourne On Spencer in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 5.0/5

Lou P. Solo - Confirmed reviews ALL

I loved my stay at Movenpick. The service was fabulous (organised, professional, accommodating), the room was perfect for my short stay w/ a comfortable and dark atmosphere which I loved! I enjoyed the delicious chocolates and goodies hamper upon arrival, and the almond croissante I had from the downstairs bakery was the best I've ever had. Will happily stay at Movenpick again.

Dear Lou, Thank you for taking the time to share such wonderful feedback regarding your recent stay at the Mövenpick Hotel Melbourne On Spencer. We are absolutely thrilled to hear that you loved your stay with us and that your experience was so positive across all aspects. It brings us great joy to know that you found our service fabulous, describing it as organised, professional, and accommodating. We are also delighted that your room was perfect for your short stay, offering a comfortable and dark atmosphere that you enjoyed. It's particularly rewarding to hear your appreciation for the delicious chocolates and goodies hamper upon arrival, and that you found the almond croissant from our downstairs bakery to be the best you've ever had! We strive to create memorable experiences through thoughtful touches and high-quality offerings, so your comments are truly encouraging for our team. Thank you for your high recommendation and for stating that you will happily stay with us again. We eagerly look forward to welcoming you back to the Mövenpick Hotel Melbourne On Spencer for another perfect visit. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Other web-users rate our hotel

  • 1,986 reviews 9.6/10 Location
  • 2,191 reviews 8.4/10 Room
  • 2,303 reviews 9.1/10 Service
  • 24 reviews 8.3/10 WiFi
  • 826 reviews 9/10 Cleanliness
  • 748 reviews 7.7/10 Food
  • 584 reviews 9.4/10 Pool
  • 557 reviews 8.2/10 Amenities

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