Dear Syva S. S., Thank you for your feedback. We regret to hear that your stay did not meet your expectations, particularly regarding the bell service hours and the room temperature upon arrival. Your comments are noted and will be taken into consideration as we strive to improve our services. Warm regards, Janet Guest Experience Executive

Dear Jessica M. M., Thank you for sharing your comfortable stay. We are delighted to hear that you found our check-in process efficient and enjoyed the comfort of your room and our pool facilities. We are delighted to host you and look forward to welcoming you again. Warm regards, Janet Guest Experience Executive

Dear Mr. Mukherjee, Thank you for your positive feedback regarding your stay at Mercure Singapore Tyrwhitt. We are delighted to hear that you enjoyed the comfort, service, and breakfast options. Our team strives to provide excellent experiences, and your kind words are greatly appreciated. Warm regards, Janet Guest Experience Executive

Dear Siddharth D., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found everything to your satisfaction. Your kind words motivate us to continue providing excellent service. Warm regards, Janet Guest Experience Executive

Dear Joshua Y. F. M., Thank you for sharing your wonderful feedback! We are delighted to hear that you enjoyed our convenient location and appreciated the friendly and professional service from our Front Desk team. It is especially heartening to know that you enjoyed being addressed by your last name and felt well looked after during your stay. We are also pleased that you found your room clean and enjoyed the pool and its views. We appreciate your feedback regarding the service standards at our restaurant and will certainly share your comments with the relevant team for review and improvement. We look forward to welcoming you back. Warm regards, Janet Guest Experience Executive

Dear HUSSAIN N. A., Thank you for choosing Mercure Singapore Tyrwhitt and for sharing your kind feedback. We are delighted to know that you enjoyed a comfortable stay with us. It is always rewarding for our team to hear that our guests had a pleasant experience, and we look forward to the pleasure of welcoming you back for another seamless visit in the near future. Warm regards, Janet Guest Experience Executive

Dear Zafrullah H. A. K., We appreciate you choosing Mercure Singapore Tyrwhitt for your recent visit. It is encouraging to know that your stay was generally positive, and we thank you for sharing your perspective on our breakfast offerings. We aim to provide a diverse spread that reflects the rich, multicultural culinary heritage of our Lavender and Little India neighborhood. However, we understand that flavor profiles are highly personal. We have shared your feedback regarding the variety and balance of the buffet with our independent dining partners at Applause Restaurant as they continue to refine their menus for a more global appeal. We hope to have the pleasure of welcoming you back for an even more tailored experience in the future. Warm regards, Janet Guest Experience Executive

Dear CHRISTIAN A., We are thrilled to hear that you had such an enjoyable stay with us. It is wonderful to know that our central location in the vibrant Tyrwhitt Road heritage enclave served as a great base for your visit, and we are especially pleased that our team made a positive impression with their warm service and efficient check-in process. Knowing that we met your expectations brings a great deal of satisfaction to the entire team at Mercure Singapore Tyrwhitt. We look forward to welcoming you back for another seamless experience in the heart of the city very soon. Warm regards, The Management Team Guest Experience Executive

Dear RADHA K. P., We appreciate you taking the time to share your feedback regarding your recent stay. While we are glad you enjoyed our location and the sincerity of our housekeeping team, we sincerely regret that the final hours of your visit fell short of the comfortable experience we strive to provide. Please be assured that we are currently undergoing active maintenance on our air-conditioning system to optimize its performance, and we are investigating the reports regarding the timing of these service interruptions to ensure they do not impact our guests' comfort. We are also concerned to learn about the lack of assistance you received during breakfast. While our dining venues are managed by an independent third-party partner, we have shared your feedback regarding the heavy milk flasks and the need for more proactive service with their management team. We also take your comments regarding the rapport of our reception team seriously and will use this as an opportunity for internal review to ensure our service remains warm and accommodating. We hope to have the opportunity to better serve you in the future. Warm regards, Janet Guest Experience Executive

Dear Ayush B., We are pleased to know that you found your stay comfortable and appreciate you highlighting our commitment to quality. Regarding the room dimensions, our spaces are intentionally designed to maximize modern comfort and functionality within a compact urban footprint, reflecting the unique architectural landscape of Singapore's city center. We believe that by balancing these efficient designs with full four-star amenities and a heritage location, Mercure Singapore Tyrwhitt provides a high-value alternative to the more basic accommodations often found at similar price points in the area. We appreciate your perspective as it helps us continue to refine our guest experience. Warm regards, Janet Guest Experience Executive

Dear YUVRAJ R. B., Thank you for your wonderful review. We are delighted to hear that you had a great stay and were thoroughly satisfied with the professionalism of our team and the overall services provided. It is always a pleasure to know that our guests find comfort in our modern, well-connected city-center property. We have shared your compliments regarding the breakfast spread with our independent dining partners at Applause Restaurant, as they take great pride in offering a diverse range of local and international flavors to start the day. Your feedback is a fantastic motivation for all of us at Mercure Singapore Tyrwhitt, and we look forward to your next visit to the vibrant Lavender enclave. Warm regards, Janet Guest Experience Executive

Dear CZARINA F., Thank you for choosing to stay with us and for highlighting our convenient location and overall comfort. We are pleased that you enjoyed your time at Mercure Singapore Tyrwhitt and found our position within this historic culinary enclave to be a highlight of your visit. We appreciate your candid feedback regarding the room layout. Our guestrooms are intentionally designed as compact, functional urban spaces to provide a high-quality stay within Singapore’s dense city center. While we always strive to accommodate specific bedding preferences, such as a king-sized configuration, these requests are subject to live availability and the specific room category booked. We regret that we were unable to meet your exact preference on this occasion, but we hope the overall comfort of the room still made for an enjoyable stay. Warm regards, Janet Guest Experience Executive

Dear TAREK S., We appreciate you taking the time to share your feedback regarding your recent stay. We are sorry to hear that your rest was disrupted by noise during the night. As our hotel is situated in the heart of a historic and bustling urban district, external sounds can occasionally be more noticeable due to the close proximity of surrounding buildings and local activity, which is a common characteristic of Singapore’s dense city landscape. For future visits, we always encourage guests to contact our front desk team immediately if they experience any disturbances. Our team is available 24/7 to investigate the source of the noise or, whenever occupancy allows, arrange for a room relocation to a quieter area of the property to ensure a more comfortable stay. We value your input and hope to have the opportunity to provide you with a more restful experience in the future. Warm regards, Janet Guest Experience Executive

Dear EMESE G. B., We are delighted to learn that you enjoyed a pleasant stay and found our rooftop pool to be a highlight of your visit. It is wonderful to hear that the cleanliness and overall condition of your room met your expectations, as our team works diligently to maintain a refreshing environment for all our guests. Regarding the room dimensions, we understand that accommodating three adults in a compact urban setting can feel quite cozy. Our rooms are intentionally designed to maximize modern functionality within Singapore’s efficient city-center footprint, providing high-value comfort in a historic location. We also appreciate your feedback regarding the breakfast service; 9:00 a.m. is indeed our peak period, and we are constantly looking for ways to better manage the flow of guests during these busy times. We hope to have the pleasure of welcoming you back to Mercure Singapore Tyrwhitt in the near future. Warm regards, Janet Guest Experience Executive

Dear AMANDA J. S., We are delighted that your stay at Mercure Singapore Tyrwhitt was such a pleasant surprise. It is wonderful to hear that you found our location in the historic Lavender district convenient for exploring the city and that our team’s helpfulness stood out during your visit. We are particularly glad you enjoyed the refreshing fruit tea in our lobby and appreciated our in-room filtered water taps, which are a key part of our commitment to sustainability and modern convenience. While we are sorry the standard pillow profile did not quite match your personal comfort preference, we are pleased that our team was able to provide a creative alternative to ensure you were well-rested. Thank you for sharing your kind words about our rooftop pool and the warmth of our staff. We look forward to welcoming you back for another comfortable and memorable stay in Singapore. Warm regards, Janet Guest Experience Executive