Dear Valued Guest, Thank you for sharing your wonderful feedback following your recent family stay at Novotel Perth Murray Street. We are delighted to hear that you enjoyed our convenient location, comfortable bed, modern bathroom, and relaxing heated pool. It is especially rewarding to know that you had such an enjoyable stay and would happily choose to stay with us again. We appreciate your comments regarding the air conditioning noise and apologise for any inconvenience this may have caused. Your feedback is valuable to us, and we will share it with our maintenance team for further review as we continuously strive to enhance our guests’ comfort. As a valued ALL Accor Platinum member, we sincerely appreciate your loyalty and your excellent recommendation. Feedback such as yours motivates our team to continue delivering memorable experiences for all our guests. Thank you once again for choosing Novotel Perth Murray Street. We look forward to welcoming you and your family back for another comfortable and enjoyable stay in the future. Kind regards, Preri Tamrakar Novotel Perth Murray Street

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent business stay at Novotel Perth Murray Street. We are pleased to hear that you found your accommodation comfortable and that our reception team provided helpful service during your stay. Your kind comments are greatly appreciated. However, we sincerely apologise for the inconvenience caused by the lack of ironing facilities in your room and the delays you experienced with table clearing during breakfast. We understand the importance of these details in ensuring a comfortable and seamless stay, particularly for guests travelling on business. Your feedback will be shared with the relevant teams to help us identify areas for improvement and enhance our service standards. Thank you once again for your valuable feedback and for recommending our hotel. We hope to have the opportunity to welcome you back to Novotel Perth Murray Street and provide you with an improved experience on your next visit to Perth. Kind regards, Preri Tamrakar Novotel Perth Murray Street

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay and found our front office team helpful throughout your visit. It is wonderful to know that your experience, from arrival to departure, met your expectations and that you enjoyed our facilities and services. Your kind comments and perfect scores are greatly appreciated and will be shared with the team, as they serve as a great encouragement to continue delivering exceptional guest experiences. We truly value your recommendation and look forward to welcoming you back to Novotel Perth Murray Street on your next visit. Warm regards, Deki Choden Guest Service Agent Novotel Perth Murray Street

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent business stay at Novotel Perth Murray Street. While we are pleased to know that you were satisfied with your accommodation, cleanliness, and the service provided by our team, we sincerely regret that certain aspects of your experience did not meet your expectations. Please accept our apologies for the inconvenience caused by the absence of the boiling water urn at breakfast and the resulting wait for hot water. We also appreciate your comments regarding your room service dining experience. We understand that having your meal prepared according to your preference is an important part of the dining experience, and we regret the disappointment this caused. Your feedback will be shared with our food and beverage and culinary teams for review. As a valued ALL Accor Classic member, we appreciate your loyalty and are sorry that we fell short of delivering the experience you deserved. Your comments are important to us as we continually strive to improve our facilities and services. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back to Novotel Perth Murray Street and provide you with a more satisfying experience on your next visit. Kind regards, Preri Tamrakar Novotel Perth Murray Street

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Novotel Perth Murray Street. We are delighted to hear that you enjoyed our convenient central location, the breakfast selection, and the ease of obtaining your receipts for business purposes. It is also pleasing to know that our team contributed positively to your overall experience. We appreciate your comments regarding the carpet stains and your preference for a fresh, clean towel each day. Please accept our apologies that these aspects of your stay did not fully meet your expectations. Your feedback has been noted and will be shared with the relevant teams to help us improve our housekeeping standards and guest experience. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you back to Novotel Perth Murray Street on your next visit to Perth and providing you with an even more enjoyable stay. Kind regards, Preri Tamrakar Novotel Perth Murray Street

Dear Leonard, Thank you very much for taking the time to share such wonderful feedback about your recent stay with us. We are delighted to hear that you enjoyed our central location, comfortable rooms, delicious food and beverages, and, most importantly, the friendly and helpful service provided by our team. Your kind words and perfect ratings are truly appreciated and will be shared with the entire team as encouragement to continue delivering memorable experiences. It is especially wonderful to know that you enjoyed your stay so much that you look forward to staying with us again. We will be very pleased to welcome you back and make your next visit just as enjoyable. Thank you once again for your valued feedback and for recommending us. We look forward to welcoming you back in the future. Warm regards, Prerisha Tamrakar

Dear Frankie, Thank you so much for taking the time to share such wonderful feedback following your stay with us. We’re delighted to hear that you enjoyed our location and, most importantly, the service from our team. It’s fantastic to know that our night team member went above and beyond to prepare your espresso coffee at such a late hour — we’ll certainly share your kind words with the team. We’re also pleased to hear that you found our reception team warm and professional. Thank you as well for bringing the hallway cleanliness to our attention. We apologise that this fell short of the standard we aim to provide, and we will follow this up with our housekeeping team. It was a pleasure having you stay with us, and we hope to welcome you back again soon for another enjoyable experience. Kind Regards, Luciana Kaur Sandhu Assistant Manager Novotel Perth Murray Street

Dear Mr. A., Thank you for your kind words regarding your recent stay. We are pleased to know that you found our location convenient and our accommodations clean and comfortable. We look forward to welcoming you back in the future. Best regards, May Cruz Novotel Perth Murray Street

Dear Paul B., Thank you for your kind words regarding our central location and proximity to local dining options. We are pleased to hear that you enjoyed your stay with us before your flight. We thank you for your continued loyalty with us and we look forward to welcoming you back in the future. Best regards, May Cruz Novotel Perth Murray Street

Dear Graham, Thank you for taking the time to share your honest and thoughtful feedback following your recent stay with us. We genuinely appreciate you taking the time to let us know about your experience. We are sorry to hear that your stay did not meet the standard you were expecting. While we are pleased that you found many aspects of your visit satisfactory, we recognise that some elements fell short and impacted your overall experience. Your feedback is valuable to us, as it allows us to identify opportunities to improve our services and ensure we are consistently delivering the level of quality and value our guests expect. We have shared your comments with the relevant teams for further review and follow-up. We also appreciate your kind comment that everything else was great, and we hope the issues you experienced were an isolated occurrence. We would be grateful for the opportunity to welcome you back in the future and provide you with a stay that better reflects the standards we strive to achieve. Kind Regards, Luciana Kaur Sandhu Assistant Manager Novotel Perth Murray Street

Dear Camille J., Thank you for taking the time to share your positive experience at Novotel Perth Murray Street. We are delighted to hear that you found our location convenient and that our modern facilities contributed to your enjoyment. It is particularly gratifying to know that our team provided you with friendly and helpful service throughout your stay. We appreciate your recommendation and look forward to welcoming you back in the future. Best regards, May Cruz Novotel Perth Murray Street

Dear Farid C., Thank you for your positive feedback regarding our location in the CBD. We are pleased to hear that you enjoyed your stay as a frequent traveler. We look forward to welcoming you back on your next visit. Best regards, May Cruz Novotel Perth Murray Street

Dear Megan W., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that our staff provided excellent service and that you enjoyed our central location and beautiful accommodations. We look forward to welcoming you back in the future. Best regards, May Cruz Novotel Perth Murray Street

Dear Maricor, Thank you for taking the time to share your detailed feedback following your recent stay with us. While we are pleased to hear that you enjoyed our convenient location, peaceful surroundings, smooth check-in and the service provided by our team, we are truly sorry that your experience in the Executive Suite fell short of the standard you have come to expect from Novotel Murray. In particular, we sincerely apologise for the unpleasant smell and the cleanliness issues you encountered upon entering the room. We completely understand your disappointment, especially as Novotel Murray has been your preferred choice for staycations and your previous experiences have been comfortable and enjoyable. An Executive Suite should be presented in immaculate condition and fully prepared before a guest arrives, and on this occasion, we clearly did not meet that expectation. Your comments have been shared with our housekeeping team and management. We will reinforce our room inspection and preparation procedures to ensure that rooms, particularly our suites, are thoroughly checked before being released to guests. We greatly appreciate your continued support as an ALL Gold member and the trust you have placed in us through your previous stays. We hope you will give us another opportunity to provide you with the comfortable and well-prepared experience you have come to associate with Novotel Murray. Kind Regards, Luciana Kaur Sandhu Assistant Manager Novotel Perth Murray Street

Dear Geoff L., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your late check-in went smoothly and that you found your stay comfortable. We look forward to welcoming you back in the future. Best regards, May Cruz Novotel Perth Murray Street.

Dear Christopher J. C., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our central location, comfortable atmosphere, and the friendliness of our staff. Your kind words inspire us to continue providing excellent service to all our guests. Best regards, May Cruz Novotel Perth Murray Street

Dear Anthony L., Thank you for your kind words about your stay with us. We are delighted to hear that you found our staff to be accommodating and your room comfortable. We hope to welcome you back for another enjoyable experience. Best regards, May Cruz Novotel Perth Murray Street

Dear Mark E., Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies for the inconvenience you experienced with the bathroom ventilation and the information provided regarding parking. We understand how important it is for our guests to receive clear and accurate information, and we regret that we fell short of your expectations on this occasion. Your feedback is greatly appreciated and has been shared with our team for review and follow-up. Comments such as yours are invaluable in helping us identify areas for improvement and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay. Best regards, May Cruz Novotel Perth Murray Street

Dear Walter B., Thank you for your kind words regarding our location and the professionalism of our team. We are pleased to hear that our staff made a positive impression during your stay. Your feedback is greatly appreciated. We hope to see you again in the near future. Best regards, May Cruz Novotel Perth Murray Street