Mercure Avignon TGV Hotel and Spa 4 stars

Customer review rating (ALL Rating) 4.6/5 1,058 reviews

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2 rue Mère Térésa, 84000 AVIGNON, France

Description

Hotel extras

  • Green Key and Tourisme & Handicap certification

  • Immediate proximity to Avignon's TGV station

  • 285sqm of wellness space

  • Modern meeting rooms with natural daylight

  • Local lounge bar and gourmet restaurant with a terrace

Our accommodation(s)

Hotel location

Mercure Avignon TGV Hotel and Spa

2 rue Mère Térésa
84000 AVIGNON
France

GPS:43.928696, 4.784743

Telephone
Fax +33 4 32 76 89 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES GUSTAVES

LES GUSTAVES welcomes you every day noon and evening. Our chef offers modern, regional cuisine with seasonal produce. In a new authentic setting, come and taste characterful cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,058 reviews

Customer review rating 3.0/5

Bob L. Couples - Confirmed reviews ALL

I'll extract 2 comments from emails I received from the hotel regarding my booking and my request to use the Spa. 1) Furthermore, regarding the spa, I invite you to contact them to reserve your appointments as soon as possible. 2) Thank you for your message and for your interest in our spa facilities. Unfortunately, the spa will be exceptionally closed for maintenance works throughout the entire week. Annoying as we were looking forward to using the facilities. We pointed this out during check in and cannot compliment enough how well our issue was handled. Apart from this, everything about our short stay was very nice indeed.

Dear Mr. L., Thank you for your comments following your stay at the Mercure Avignon TGV & Spa. Your satisfaction is the priority of our staff who work day after day to offer you an impeccable service. We regret that the commercial gesture granted by our collaborator to compensate for your disappointment was not sufficient to improve the rating assigned to your stay. We hope to welcome you again for a stay that we hope will deserve the rating of 5 stars. Marie, Commercial Service Mercure Avignon TGV & Spa

Customer review rating 4.0/5

Ys C. Families - Confirmed reviews ALL

Room was well appointed, staffs we encountered were friendly and helpful however the wifi in the room was not usable at all

Dear Mr C., Thank you for your feedback following your stay at Mercure Avignon TGV & Spa. It is with great pleasure that we receive your compliments. We will certainly share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer impeccable service. We look forward to welcoming you again, Marie, Sales Department, Mercure Avignon TGV & Spa

Customer review rating 4.5/5

Jochen W. Solo - Confirmed reviews ALL

very friendly receptionist, fast answers to all my questions. Thank you!

Dear Mr W., Thank you for your feedback following your stay at Mercure Avignon TGV & Spa. It is with great pleasure that we receive your compliments. We will certainly share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer impeccable service. We look forward to welcoming you again, Marie, Sales Department, Mercure Avignon TGV & Spa

Customer review rating 4.0/5

Bettina A. Couples - Confirmed reviews ALL

We stayed only the one night as we had an early train. Everything went smoothly. We had dinner at their restaurant and everything was very good.

Dear Bettina, Thank you very much for your kind feedback! We’re delighted that your short stay with us met your expectations and that you enjoyed your dinner at our restaurant. We hope to have the pleasure of welcoming you again for a longer visit next time. Best Regards, Mélodie - Sales department

Customer review rating 1.0/5

Chung J. W. Families - Confirmed reviews ALL

During the second breakfast of my three-night stay, the dining area was overcrowded with group tourists. Plates, forks, and cups were in short supply, and I had to wait a long time. Most of the food trays were empty and not replenished for quite a while, so I could only have some bread before leaving. Even at checkout, the number of breakfasts I had was not recorded accurately. It seems the hotel is accommodating more guests than it can reasonably handle, and the overall management should be improved.

Cher CHUNG J. W., Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux que vous avez apprécié le confort de votre chambre ainsi que la qualité de l’accueil lors de votre arrivée et de votre départ. Nous regrettons sincèrement les difficultés rencontrées lors du petit-déjeuner de votre deuxième matinée. Il s’agissait d’un pic d’affluence exceptionnel qui ne reflète pas notre service habituel. Votre retour a bien été transmis à notre équipe afin de gérer au mieux ces évènements ponctuels. Nous regrettons que cet incident isolé ait autant pesé dans votre appréciation globale. Nous espérons avoir l’occasion de vous accueillir de nouveau pour vous offrir une expérience pleinement à la hauteur de vos attentes. Fanny, Service commercial Mercure Avignon TGV

Other web-users rate our hotel

  • 528 reviews 8.7/10 Location
  • 924 reviews 7.3/10 Room
  • 1,141 reviews 9.4/10 Service
  • 15 reviews 0/10 WiFi
  • 473 reviews 7.7/10 Food
  • 381 reviews 8.1/10 Breakfast
  • 355 reviews 7.4/10 Cleanliness
  • 329 reviews 9/10 Wellness Area

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