Mercure Avignon Gare TGV

Friendly and accommodating staff. Good variety of food. Perfect room. Thank you.

Hotel staff was friendly. Food was good. The only thing we found odd, as friends traveling together was the curtain for the shower area. Also the beds were too close together. But overall nice hotel, clean and new with many amenities

Great stay Family of 4 (including a 13 and 9 yo)+ cat + electric car. We initially came in for two nights to use it as a base to go around and visit Provence. Our initial criteria was to find an hotel in Avignon with electric chargers for cars, a pool and accept pets. Needless to say it was almost mission impossible but this hotel ticked all the boxes. We stayed in rooms 206 and 207. The rooms are spacious and new (we went for two joint classic rooms), the food of restaurant (although a bit on the expensive side) was fabulous and the pool surprising large for an hotel in this area. Lovely place to go to after a day of visits to cool down and enjoy a few cocktails. We tried all the facilities: gym, spa, pool, electric chargers, restaurant, bar, kids room and everything was to the standard you would expect. I must admit that we were one of these families with a hundred and one requests but they were always handled to perfection and with a smile: as we had a cat with us, we requested no housekeeping be done which they obliged (you’d be surprised how many hotel forget and let the cat escape 🙈), we were able to get joint rooms as we were travelling with teen/children, and upon request they provided fruits salads as desert for the kids menu instead of ice cream as set out in the menu (nice change as they spent their afternoon eating ice cream as it was so hot!). We enjoyed our trip so much that we decided to extend it by one night and do a late check out, again, not a bother. A big shout out to Manon, Deborah and Mathis who were great at the restaurant (+the barman who I didn’t get the name and makes great cocktails). The plus: the rooms, pool, electric car chargers (a lot of them so no queue!), the restaurant The “less”: towels and a mirror in the gym would be nice (especially for those doing weights to watch their backs) and check your bill re breakfast, I think it is automatically included but the staff is happy to remove it once you point this out. Overall, an excellent experience.

Comfortable room. Big enough for 2 people. Bed was a good size and we slept well. The food was great and everyone was helpful and friendly.

Our air conditioning unit didn’t work and we were told there were no other rooms to move us too and that if we put our hand up to the grill of the unit then we could feel it! Also we went to breakfast at 9.30 and the food was empty even though it was open until 10am. Again we weee fobbed off and told sorry that food has all gone as all the people have eaten it! Disgusting attitude