Mercure Avignon TGV Hotel et Spa 4 stars

Customer review rating (ALL Rating) 4.6/5 1,031 reviews

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Description

Hotel extras

  • 113 contemporary rooms, recently renovated

  • Immediate proximity to Avignon's TGV station

  • 285sqm of wellness space

  • Modern meeting rooms with natural daylight

  • Local lounge bar and gourmet restaurant with a terrace

Our accommodation(s)

Hotel location

Mercure Avignon TGV Hotel et Spa

2 rue Mère Térésa
84000 AVIGNON
France

GPS:43.928696, 4.784743

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES GUSTAVES

LES GUSTAVES welcomes you every day noon and evening. Our chef offers modern, regional cuisine with seasonal produce. In a new authentic setting, come and taste characterful cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,031 reviews

TripAdvisor Rating  4.7/5  334 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Bettina A. Couples - Confirmed reviews ALL

We stayed only the one night as we had an early train. Everything went smoothly. We had dinner at their restaurant and everything was very good.

Dear Bettina, Thank you very much for your kind feedback! We’re delighted that your short stay with us met your expectations and that you enjoyed your dinner at our restaurant. We hope to have the pleasure of welcoming you again for a longer visit next time. Best Regards, Mélodie - Sales department

Customer review rating 1.0/5

Chung J. W. Families - Confirmed reviews ALL

During the second breakfast of my three-night stay, the dining area was overcrowded with group tourists. Plates, forks, and cups were in short supply, and I had to wait a long time. Most of the food trays were empty and not replenished for quite a while, so I could only have some bread before leaving. Even at checkout, the number of breakfasts I had was not recorded accurately. It seems the hotel is accommodating more guests than it can reasonably handle, and the overall management should be improved.

Cher CHUNG J. W., Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux que vous avez apprécié le confort de votre chambre ainsi que la qualité de l’accueil lors de votre arrivée et de votre départ. Nous regrettons sincèrement les difficultés rencontrées lors du petit-déjeuner de votre deuxième matinée. Il s’agissait d’un pic d’affluence exceptionnel qui ne reflète pas notre service habituel. Votre retour a bien été transmis à notre équipe afin de gérer au mieux ces évènements ponctuels. Nous regrettons que cet incident isolé ait autant pesé dans votre appréciation globale. Nous espérons avoir l’occasion de vous accueillir de nouveau pour vous offrir une expérience pleinement à la hauteur de vos attentes. Fanny, Service commercial Mercure Avignon TGV

Customer review rating 5.0/5

Jonathan F. Couples - Confirmed reviews ALL

Had a short stopover on interailing holiday -visit Avignon and Arles

Cher Monsieur F., Merci pour votre retour ! Nous sommes ravis que notre emplacement, à proximité immédiate de la gare TGV, ait facilité votre escale. Nous espérons que vous avez apprécié la découverte d’Avignon et d’Arles pendant votre séjour. Au plaisir de vous accueillir à nouveau au Mercure Avignon TGV. Fanny, Service commercial Mercure Avignon TGV

Wonderful relaxing experience!

TripAdvisor rating 5.0/5

reloml TripAdvisor review

My experience with Carla was wonderful. She is very professional and has exceptional technique. Highly recommend having a massage with Carla.

Dear Mr/Mrs, Thank you for your feedback following your stay at Spa Mercure Avignon by Phytomer. It is with great pleasure that we receive your compliments. We will certainly share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer impeccable service. We look forward to welcoming you again, Marie, Sales Department, Mercure Avignon TGV

Great

TripAdvisor rating 5.0/5

Nancy A TripAdvisor review

I had a great stay...Staff was helpful, the room was nice. The restaurant was fantastic. It's very close to the TGV station, which is a bit out of town.

Dear Nancy, Thank you so much for your lovely feedback following your stay at Mercure Avignon TGV. It is with great pleasure that we receive your compliments. We will certainly share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer impeccable service. We look forward to welcoming you again, Marie, Sales Department, Mercure Avignon TGV

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Other web-users rate our hotel

  • 490 reviews 8.7/10 Location
  • 852 reviews 7.4/10 Room
  • 1,063 reviews 9.3/10 Service
  • 6 reviews 0/10 WiFi
  • 458 reviews 7.8/10 Food
  • 338 reviews 8.1/10 Breakfast
  • 336 reviews 7/10 Cleanliness
  • 299 reviews 9.3/10 Wellness Area

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