Mercure Avignon Gare TGV 4 stars

Customer review rating (ALL Rating) 4.5/5 1,368 reviews

Hotel extras

  • 115 contemporary rooms, recently renovated

  • Immediate proximity to Avignon's TGV station

  • 285sqm of wellness space

  • Modern meeting rooms with natural daylight

  • Bar lounge and restaurant, terrace and swimming pool for afterwork/ events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Completely renovated, the hotel has 115 contemporary and functional rooms with free WIFI access. Depending on your desires, choose our Classic, Privilege, Family or Suites. Some also have balconies. All our rooms are air-conditioned and equipped with a flat-screen TV with chromecast and a courtesy tray.

Hotel location

Mercure Avignon Gare TGV

2 rue Mère Térésa
84000 Avignon

GPS:43.928696, 4.784743

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Les Gustaves

LES GUSTAVES welcomes you every day noon and evening. Our chef offers modern, regional cuisine with seasonal produce. In a new authentic setting, come and taste characterful cuisine.


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,368 reviews

TripAdvisor Rating  4.5/5  162 reviews

Certificate of excellence 2022

It was okay

Customer review rating 3.0/5

Albert Business - Confirmed reviews ALL

The hotel was noisy. I good hear the neighbours talking. Their alarms etcetera. The sink of the shower was smelling badly. Furthermore the stay was okay. For a relative new hotel my complaints should not be expected. As a result the prce / quality rating has room for improvement

Well located near the TGV station

Customer review rating 4.5/5

Nicolas S. Business - Confirmed reviews ALL

Good night and very good breakfast. Only one day so very short one

Breakfast was appalling and staff unhelpful

Customer review rating 1.0/5

Simone K. Couples - Confirmed reviews ALL

The rooms and the hotel itself was nice, however the breakfast was appalling. I had to ask the staff to turn on a pancake machine the first day even though we had breakfast at 9pm, the next day there was cold egg, no bacon, no sausage, no jam. We asked the staff if they could put more out and was informed they had ran out, they did not care, in fact some of the time the lady was standing on her phone. If you are staying at this hotel I would recommend you having breakfast out of the hotel. We did complain to reception and was told we would get a refund a week later we still have no heard anything, extremely poor customer service.

The room was incredible and the stafff very helpful

Customer review rating 5.0/5

Luis Couples - Confirmed reviews ALL

We had to stop in Avignon in our trip to The Netherlands. This is a hotel very easy to get in with a very big parking and incredible rooms. They also admit pets which makes our journey easier!

Dear LUIS H., We very much appreciate your comments regarding your stay at the Mercure Avignon Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Margaux, Sales department Mercure Avignon TGV

Bad room service personel

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

I arrived at 4 AM at the hotel with my three year old daughter. The receptionist was very kind to suggest ordering breakfast for the room at 10h30. At 10H45, there was no breakfast. I called the reception. It finally arrived at 11 am. The waitress who brought the breakfast to the room literally warned us that it was an exception that should not be repeated and as an exception we did not receive what we had ordered. The at 12:03. i.e. 3 minutes after the check-out time, somebody knocked at the door. It was a hotel staff, interrogating : "what time are you leaving ? Did you let the reception know about your delay?" It was not even 5 minutes after the check out time. We find this incredibly rude.

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Other web-users rate our hotel

  • 327 reviews 8.8/10 Location
  • 729 reviews 7.9/10 Room
  • 982 reviews 9/10 Service
  • 22 reviews 1.4/10 WiFi
  • 438 reviews 7.5/10 Food
  • 320 reviews 9.7/10 Vibe
  • 284 reviews 8.1/10 Breakfast
  • 282 reviews 8.1/10 Cleanliness

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