Mercure Avignon TGV Hotel and Spa 4 stars

Customer review rating (ALL Rating) 4.7/5 1,128 reviews

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Description

Hotel extras

  • Green Key and Tourisme & Handicap certification

  • Immediate proximity to Avignon's TGV station

  • 285sqm of wellness space

  • Modern meeting rooms with natural daylight

  • Local lounge bar and gourmet restaurant with a terrace

Our accommodation(s)

Hotel location

Mercure Avignon TGV Hotel and Spa

2 rue Mère Térésa
84000 AVIGNON
France

GPS:43.928696, 4.784743

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES GUSTAVES

LES GUSTAVES welcomes you every day noon and evening. Our chef offers modern, regional cuisine with seasonal produce. In a new authentic setting, come and taste characterful cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,128 reviews

Customer review rating 3.0/5

Rachel Q. Couples - Confirmed reviews ALL

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Chère Cliente, Nous vous remercions pour votre séjour et pour votre note. Lors d'un éventuel prochain séjour, n'hésitez pas à nous faire un retour. Fanny, Mercure Avignon TGV hôtel & spa

Customer review rating 3.5/5

Andrew M. Families - Confirmed reviews ALL

nice hotel, good pool and facilities. My primary issue is that the rooms were too hot. 22 deg isn't low enough, particularly at night when you have duvets on the beds. If you advertise air conditioning you should mention that this is the lowest the temperature goes - i would expect to be able to take my room to 19 deg to sleep in.

Dear guest, Thank you for sharing your feedback with us. We are pleased that you enjoyed our hotel, facilities, and pool during your stay. We have taken good note of your comments. Please accept our apologies if our welcome lacked warmth; we strive to offer attentive and friendly service to every guest, and your feedback will help us improve. Regarding the air conditioning, please be assured that the system is adjustable. Our front desk team is available 24/7, so please never hesitate to reach out to us directly during your stay if you need any assistance with room settings. We hope to have the pleasure of welcoming you back. Best regards, Fanny, Mercure Avignon TGV hôtel & spa

Customer review rating 4.5/5

Eleanor S. Couples - Confirmed reviews ALL

Clean, comfortable stay.

Dear guest, Thank you very much for your feedback! We are delighted that you enjoyed your stay with us and appreciated the cleanliness and comfort of our hotel. We look forward to welcoming you back during your next trip to Avignon! Fanny, Mercure Avignon TGV hôtel & spa

Customer review rating 2.0/5

Pedro V. Families - Confirmed reviews ALL

Very bad reception at the SPA. They said that they cannot fit gift cards because they are from lower rank appointements and are not prioritized, this was not specified upon purchase. The tone and mood of the people on the SPA was very sarcastic and unprofessionel, agressive talk and not at all helpful for a refund. I am trying my refund directly with planity though.

Dear Mr V., Thank you for taking the time to share your feedback following your visit to the spa. This feedback in no way reflects the standards of quality and the warm welcome we strive to offer our guests. We take your comments regarding the tone and attitude reported very seriously, and we are immediately reviewing the matter with the spa team to understand what happened. Regarding the handling of gift vouchers and refund requests, bookings made via Planity remain subject to the platform’s own terms and conditions. We hope that their team will be able to provide you with a prompt response to your enquiry. Kind regards, Marie, Sales Department, Mercure Avignon TGV & Spa

Customer review rating 5.0/5

David P. Couples - Confirmed reviews ALL

Very nice hotel and room and the food was delicious! Well located near the TGV station. Wonderful staff. Comfortable bed, just a great experience. It is a bit of a distance from downtown Avignon but Uber service is excellent!

Dear Mr P., Thank you so much for your lovely feedback following your stay at Mercure Avignon TGV & Spa. It is with great pleasure that we receive your compliments. We will certainly share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer impeccable service. We look forward to welcoming you again, Marie, Sales Department, Mercure Avignon TGV & Spa

Other web-users rate our hotel

  • 529 reviews 8.5/10 Location
  • 923 reviews 7.4/10 Room
  • 1,168 reviews 9.2/10 Service
  • 20 reviews 2.2/10 WiFi
  • 469 reviews 7.4/10 Food
  • 401 reviews 8/10 Breakfast
  • 373 reviews 7.1/10 Cleanliness
  • 365 reviews 9.1/10 Wellness Area

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