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Mercure Avignon Centre Palais des Papes Hotel 4 stars

Customer review rating 4.4/5 3,211 reviews

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Mercure Avignon Centre Palais des Papes Hotel
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Hotel extras

  • Advantage 1

  • 20% reduction on parking in the Palais des Papes public car park, 3 minutes' walk away

  • At the heart of the Festival de Théâtre in Avignon

  • In Place de l'Horloge, opposite Opéra Théâtre d'Avignon

  • At the foot of the Palais des Papes, a 5-min walk from the famous Pont d'Avignon!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby) Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing (nearby)
  • Porter Paying
Catering
  • Breakfast Paying
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Babysitting on request
  • Golf course 18 holes (nearby)
  • Kayaking (nearby)
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Mercure Avignon Centre Palais des Papes Hotel

GPS: rue Molière
1 rue Jean Vilar
(GPS Parking : Parking Palais de
84000 avignon
france

Tel: +33490809300

Fax: (+33)4/90809301

Check-in from 14h00

Check out up to 12h00

  • By plane

    AVIGNON CAUMONT At 10km / 6.25 miles

  • By plane

    GARONS At 40km / 25 miles

  • By plane

    MARSEILLE At 80km / 50 miles

  • By plane

    NIMES ALÈS CAMARGUE At 55km / 34.18 miles

  • By car

    A7 AVIGNON NORD At 9km / 5.59 miles

  • By car

    A7 AVIGNON SUD At 10km / 6.21 miles

  • By car

    A9 AVIGNON REMOULIN At 20km / 12.43 miles

  • By car

    AVIGNON SUD At 10km / 6.25 miles

  • By train

    AVIGNON CENTRE At 0.9km / 0.56 miles

  • By train

    AVIGNON TGV At 5.5km / 3.42 miles

GPS :43.949783, 4.806551

Our accommodation(s)

Depending on your preferences, choose from our different room categories: Standard Rooms with double bed or twin beds, Superior Rooms for more comfort and space or Family Rooms for 3 or 4 people.

Our guest reviews for
Mercure Avignon Centre Palais des Papes Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,211 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,075 reviews

Pmo July 2021

TripAdvisor rating 3.0/5

PMO1622 20/07/2021 TripAdvisor review

I arrived during the festival, the parking entry was difficult to find. The way out sent me directly to Mercure Hotel through stairs and long way carrying luggage. The Mercure reached wasn't the right, so I had to walk again through stairs and in the street with all luggages and without assistance. When I finally arrived in the right hôtel, was no restaurant, only breakfast as the restaurant is located in the other Mercure hôtel. I was then a bit disappointed. Lack of information provided during booking, lack of assistance for the transfert between the two hôtel. Room basic , with some bad smells time to time.

No value for money

Customer review rating 1.5/5

Anonymous Families - 12/07/2021 Confirmed reviews ALL

Rooms small and old more like a 2. Star hotel . Service bad and staff unpleasant.

Great location, friendly staff.

Customer review rating 4.5/5

Annabel C. Couples - 27/10/2020 Confirmed reviews ALL

The hotel is perfectly located and was ideal for visiting our daughter in Avignon. Room 502 has a lovely view over the Place de l’horloge and even though I was a little worried about noise, being right next to the lift, it was fine. The bed was very comfortable and we really appreciated the free Evian in the mini fridge. Due to COVID we had to ask for coffee for our room but once we realised that, it was fine. Great accessible bathroom and shower with excellent water pressure. Room 502 needs a little bit of redecorating and the light above the sofa didn’t work but we only stayed 3 nights so it was fine. Breakfast was excellent, lots of choice and lovely fresh ingredients with very good coffee. Overall we were very happy and would definitely stay again, thank you.

my stay on friday 2nd october

TripAdvisor rating 3.0/5

Lughaidh30 13/10/2020 TripAdvisor review

I have stayed in many of the groups hotels and I found the reception welcome and room excellent. However , my experience at breakfast was the worst I have ever experienced , particularly with the covid 19 pandemic. There wasn't one table that had been cleaned and I eventually had to sit at a table which was dirty and use a small corner of it. There was one youing man on duty and he was busy trying to fix the juice dispenser which was jammed and also trying to replace empty trays with food. . He was not to blame as he was unable to do much more. However , in my opinion , there should have been someone to help him .If a health inspector have visited, he would have been shocked . Not the standard I have come to expect in the Accor Group

Good location, very clean, excellent reception staff.

Customer review rating 5.0/5

Eddie H. Solo - 25/09/2020 Confirmed reviews ALL

A very enjoyable week in Avignon. I found the hotel perfectly fit my requirements.

Dear EDDIE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'Equipe du Mercure Palais des Papes**** h1… 04 90 80 93 02

Hard to park

Customer review rating 3.0/5

Kurt M. Couples - 23/08/2020 Confirmed reviews ALL

It took us an hour and a half to find the parking in spite of calling the hotel two hours ahead of time to ask for instructions. If we would have been told not to trust our GPS and to not enter the walls of the city life would have been so much better. When a hotel is within the walls but the parking is outside of them, you should notify all guests in bold priority letters. We were so tired and angry that what would certainly have been an enjoyable stay was ruined by a harrowing arrival.

Dear KURT M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, L'Equipe du Mercure Palais des Papes**** h1… 04 90 80 93 02

Excellent location

Customer review rating 4.0/5

Christophe B. Couples - 21/08/2020 Confirmed reviews ALL

The rooms are small but clean and functional. the hotel is extremely well located for the visit of the main interest points of Avignon. Staff is friendly and wellcoming. The breakfast is however too expensive.

Well located.

Customer review rating 4.0/5

Anonymous Business - 23/01/2020 Confirmed reviews ALL

Good in general. No remarks.

Decent hotel convenient location

Customer review rating 4.0/5

Sk Families - 18/12/2019 Confirmed reviews ALL

Conveniently situated in the town centre and minutes walk from pape de palais! Easy food options nearby

great location

Customer review rating 3.5/5

Robert R. Couples - 21/11/2019 Confirmed reviews ALL

pleasant time in a very good location

The staff members were good, the room was fairly comfortable.

Customer review rating 4.5/5

Anonymous Couples - 20/11/2019 Confirmed reviews ALL

The hotel was well located. The staff members were helpful. The comforter on the bed was hot and there were no other options.

Dear JULIA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry that it was to hot with the comforter ont he bed if you come back you can perhaps ask at the reception just a cover and a sheets Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, All the staff of the reception Mercure Avignon Centre Palais des Papes h1…

Good location but room and bath need updating.

Customer review rating 3.5/5

Nunzio Couples - 09/11/2019 Confirmed reviews ALL

Breakfast and staff were wonderful but room needs to be updated along with bathroom.

Dear Nunzio We thank you for taking the time to share your experience at the Mercure Palais des Papes. We are sorry to hear that you were not fully satisfied by your experience this is why we apologize. We are however glad to hear that you enjoyed the breakfast and found our staff wonderful. We will not hesitate to share your comments with all of the Mercure Palais des Papes team. Your feedback is very important to us as it gives us the chance to improve. Therefore rest assured that everything you mentioned is being looked at. Again we thank you for taking the time to write this comment and we hope to have the opportunity to give you a fully satisfactory experience in the near future. Sincerely, L'Equipe du Mercure Palais des Papes**** h1… 04 90 80 93 02

Great hotel in convenient location

Customer review rating 5.0/5

Jiri Couples - 28/10/2019 Confirmed reviews ALL

Very nice and spacious room. Convenient location to all Avignon sights. Friendly and helpful multilingual staff.

Dear JIRI M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes Ni…

Good location, perfect service and clean environment.

Customer review rating 4.5/5

Jun Couples - 24/10/2019 Confirmed reviews ALL

The hotel is located in the heart of AVIGNON. We have the best view from the window. The room is very clean and comfortable with good decoration. The staff provide us good service. Good impression in our holiday.

Dear JUN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie RIOUS La reception Mercure Avignon Centre Palais des Papes h1…

Great Location, but problems with electricity and air conditioning.

Customer review rating 2.5/5

Federico J. Families - 23/10/2019 Confirmed reviews ALL

The hotel has a great location, rooms are nice, breakfast is very good, however, they decided to shut down the AC at a time when it was still hot and they did not want to turn it back on. The hotel provided a small fan and we had electrical problems in the room.

Dear FEDERICO J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are in the time the air condition is stopped because now the degrees in the night is cold .The Electrical problems are resolved now sorry with the inconvenience We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie Rious RECEPTION Mercure Avignon Centre Palais des Papes h1…

Dated hotel and not well managed

Customer review rating 1.0/5

R Solo - 15/10/2019 Confirmed reviews ALL

Hotel requires an overhaul, room not very clean. Lack amenities too. Location is excellent but that’s the only positive thing.

Dear : Thank you for taking the time to tell us about your experience at the mercure palasi des papes . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the mercure palais des papes , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie Rious La reception Mercure Avignon Centre Palais des Papes h1…

Limited wheelchair accessibility

Customer review rating 3.5/5

James B. Friends - 14/10/2019 Confirmed reviews ALL

The room was decently sized, but many parts of it were not very wheelchair friendly. I was not able to access all parts of the room (especially the window with the nice view) in my wheelchair. There is no grab bar behind the toilet, only to the side, and the shower seat provided is VERY small and I did not feel very secure sitting in it. The elevator in the hotel is also very very tiny, and you can fit at most 1 wheelchair and 2 standing people. Otherwise the hotel was very good – staff was courteous/helpful and the facilities were clean.

Dear James, We thank you for taking the time to leave a comment following your experience at the Mercure Palais des Papes. We are sorry to hear that you found the wheelchair accessibility limited this is why we apologize. We took note of all your comments, your feedback is very important to us as it gives us the opportunity to improve our service. For your information refurbishing work is programmed on all of our rooms equipped for people with reduced mobility to ensure compliance with the standards. Again we appologize that you had difficullties during your stay. We are however glad to hear that you enjoyed the staff and that you found the facilities clean. Again we thank you for this comment and we hope to have the opportunity to give you a fully satisfactory experience in the future. Nicolas Premier Responsable hébergement Ni…

2 nights in Avignon

TripAdvisor rating 3.0/5

suzannecG5826PR Family - 24/08/2019 TripAdvisor review

The room tariff was reasonable but I expected more from the Mercure brand. The hotel needs an upgrade in some areas such as the flooring. Breakfast was reasonably good and the twin room had sufficient space and was quiet.

Dear, We thank you for taking the time to leave a comment regarding your stay at the Mercure Palais des Papes. We are sorry to hear that some aspects did not meet your expectations this is why we apologize. We are however glad to hear that you found our hotel reasonably priced and that you enjoyed the room and the breakfast. Your feedback is very important to us and rest assured that everything you mentioned is being looked at. Again we thank you for your comment and we hope to have the opportunity to give you a fully satisfactory experience next time. Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes Nicolas.Premier@accor.com

A Beautiful City

TripAdvisor rating 5.0/5

Ian F Couples - 30/06/2019 TripAdvisor review

An excellent hotel, right in the centre of Avignon. Parking handy. A good route centre. The Papal Palace was disappointing as it was over run with tour parties, but the city and famous bridge was excellent.

Best place to stay in Avignon

TripAdvisor rating 5.0/5

sparkyy Couples - 29/06/2019 TripAdvisor review

The hotel was outstanding. The breakfast was a bit expensive so we ate out during our stay. We had a great room overlooking the opera center and palace of the popes. Our room was very spacious and loved the comfortable bed.

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