Mercure Pont d'Avignon Centre Hotel

Great location and nice people working at the hotel. Parking was an issue (specially at check out) and the fact that there is no lobby at the hotel got our attention. We rented 2 rooms (a Privilege and a Classic room). The Classic room was perfect, but the Privilege one was not in the best conditions and the bathroom (the toilet part of it) was in a kind of a weird “closet”. Breakfast was really good!

The hotel is very well located, cleanliness and the room was pretty good, but the breakfast and the staff has room for imrovement

Your restaurant ‘Racine’ deserves 10 stars and your rooms a maximum of 5, they really need to be renovated….

Dear Accor Team, I trust this email finds you doing well. This is rather unfortunate to see a hotel welcoming you into a guest room featuring mold, spider nests and degradation from leaking A/C. It is nothing less than a public health concern. Probably in a civilized venue one would not even get the opportunity to stay at such allegedly four start premises as it would certainly fail minimum hygiene norms. Equally, certain staff members misbehaved in a similar manner when not allowing for a day earlier for check-out. This is somehow also reflected in the behavior of the manager whom at first listened to our feedback yet failed to act on the promise made to reimburse 20% of the fee. Overall, it is not a coincidence that several guests are complaining given the low standards. I can only recommend such venue if a person really wants to experience a bad treatment or deteriorate its health. Otherwise, there are so many other nice venues outside of Accor Group and worth exploring. Thank you for opening our eyes for truly an unforgettable experience! Yours sincerely, Razvan

The hotel location is amazing and the staff is very helpful in every situation. The room was really big and the bed was really comfy