Mercure Pont d'Avignon Centre Hotel 4 stars

room was too small. Shower water hot and cold in same time. I am platinum member and this is the worst experience I had in Accor hotel.

No electricity in the room

The hotel reception, the hallways, and or room smelled terrible. We did not particularily like our bed (but that may be down to personal tastes) - the whole place has an abandoned feel to it. Services that we were promised upin check in never materialized - the list goes on. We will not be back.

RAS

Not so easy, but accessible by car and underground parking. A nice room with a quiet balcony and a good bed. Breakfast was good and well organised with respect to COVID. Short walking distances to the best restaurants and attractions in Avignon.

From the start it was a stressful experience. We had to book over the phone as we had a credit note following COVID cancellations and the person on the phone kept asking us the same questions we’d already answered and really didn’t care. A few days before our stay, I got a call saying we were being transferred to pont d’Avignon and not palais des papes but I never received a confirmation email despite being told it would arrive immediately. I tried to call 3 times to get this and at some point during the swap, they must have entered my email address incorrectly and I didn’t get any emails no one thought to ask this after my 3rd call, I had to suggest that it might be the cause of the issue. I also tried to ensure that the credit note was correctly applied and they confirmed over the phone but on checking out, they asked me to pay the full total of our stay. Very disorganised and not a very competent team at reception. Will not be going there again or staying with another mercure hotel.

Our servers in the restaurant and bar were very nice.

The stay was good and personnel was nice. Airco not working was a big problem however, as temperatures were close to 35 degrees daytime.

Everyone was kind and considerate, lovely

good reception, clean place, comfortable rooms. Excellent restaurant.

Room honestly small fro three people but for a one night stand no particularly annoying. Breakfast great in the terrace, quality of food and cozy environment. Staff as usual more than kind and supportive. Noemi was great to reserve a table just a few minutes before curfew: thanks!

Lovely hotel, friendly welcome and well located. Easy access to the car park inside the walls of Avignon. Once the car was parked the centre is easily reached on foot. Lots of restaurant terraces to choose from. The hotel terrace is also cozy with good service. Friendly waitress. We will come again on our next visit to Avignon.

Stay : 13-15 May 2021, Room 219 Positive: -Staff of front desk are friendly and helping. -Dinner in hotel is delicious. Negative: -The hotel itself is an old building and not been renovated probably. It is far from as a 4 stars hotel. (Honestly, I feel it's worse than Ibis budget). -The window and many coners in the room is dusty, the room is smelly as well. Unacceptable cleaning leval. -The power of second floor went out during 15-20 minutes the first night we stayed (we stayed in room 219). Hopefully we were not in shower that time. -The air-conditioning system is old and didn't function properly. It made very big noise and only warm air came out. So we ended up opening the window for better vendilation and some cool air. - The bathroom was smelly and shower head was broken, the plug in the bathroom was broken so we ended up drying our hair with other plug in the room. - Next morning, outside corridor in second floor was wet because of water leaking from celling. Conclusion : Worst hotel experience these years. 3 review points are for front desk lady and dinner from hotel restaurant.

1. Perfect location close to the Palais des Papes and the Pont d'Avignon 2. Clean and spacious room 3. Attentive and polite staff Our family stayed at the premise in mid September 2019. We came by car and it's a good thing that there is a car park close by the hotel, at discounted rates for hotel guest.

This is a great hotel if visiting Avignon for a few days. Located just steps a way from both the palace and the bridge, you could not ask for a better located hotel. Restaurants are less than 5 minutes walk away. If driving there is a pay car park directly underneath the hotel, with a couple of parking bays, to allow you to drop of your luggage. There is no lift, from the car park to the hotel, but it is only 9 steps up to the reception area. Make sure you get your parking ticket endorsed and you will receive a discount for the parking, 24 hours cost me 14 euros!. The rooms of the hotel are average, but clean and functional, and considering it is located inside the old city walls, perfectly acceptable Breakfast was great, with great choices of hot & cold food..