Mercure Pont d'Avignon Centre Hotel 4 stars

Customer review rating 4.3/5 2,965 reviews

ALLSAFE approved hotel

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Mercure Pont d'Avignon Centre Hotel
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+ 20 Services

Hotel extras

  • In a quiet, city-center location, between the Palais des Papes and the Pont Saint-Bénézet.

  • Palais des Papes car park (charges apply) accessible from our drop-off area

  • New 2019: gym!

  • Advantage 4

  • 10 min from Avignon Nord (A7) highway exit, 10min from central train station and TGV station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Solarium (nearby)
  • Golf course 18 holes (nearby)
Business services
  • 8 Meeting room(s)
  • Business centre
  • Copy/print service available Paying

Hotel location

Mercure Pont d'Avignon Centre Hotel

Rue Ferruce
Gps parking: Parking Palais des
Papes Boulevard de la ligne
84000 avignon
france

Tel: +33490809393

Fax: (+33)4/90809394

Check-in from 14h00

Check out up to 12h00

  • By plane

    AVIGNON At 8km / 4.97 miles

  • By plane

    GARONS At 40km / 25 miles

  • By plane

    MARSEILLE At 105km / 65.25 miles

  • By plane

    MONTPELIER At 70km / 43.5 miles

  • By car

    AVIGNON NORD At 7km / 4.38 miles

  • By car

    AVIGNON SUD At 10km / 6.25 miles

  • By train

    AVIGNON CITY CENTER At 1km / 0.62 miles

  • By train

    AVIGNON TGV At 10km / 6.21 miles

  • By train

    GARE TGV At 6km / 3.73 miles

GPS :43.951869, 4.805735

Our accommodation(s)

Take a moment to relax in our comfortable rooms, decorated in a welcoming style in Mediterranean colors. Choose a Standard Room with a double bed or twin beds. We also have family rooms.

Our restaurants and bars

RACINE

Type of cuisine: Regional

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 220

  • Maximum capacity: 150 people

Find out more

Our guest reviews for
Mercure Pont d'Avignon Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,965 reviews

TripAdvisor Rating 4.0/5

820 reviews

well located, easy access by car, using the underground parking below the hotel

Customer review rating 3.5/5

Peter Business - 17/09/2021 Confirmed reviews ALL

friendly, take-caring staff

Hotel flawless. Restaurant a problem

Customer review rating 1.5/5

Le M. A. Solo - 17/09/2021 Confirmed reviews ALL

Your restaurant is both rude towards non-francophone guests and added charges to my room without my authorisation. Thanks to your reception staff for resolving the issue but your restaurant staff need more training.

Very well located

Customer review rating 4.5/5

Ap Families - 03/09/2021 Confirmed reviews ALL

Location perfect, room (suite) real 4+ star quality, restaurant and service TOP.

Dear ADAM P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are really happy to read that our services were great. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

Excellent stay

Customer review rating 4.0/5

Emanuele Couples - 21/08/2021 Confirmed reviews ALL

Very convenient central location, including the easy, direct access from the underground car park “Palais des Papes”. Very efficient and kind personnel.

Dear EMANUELE G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are really happy to read that your stay was nice and that you enjoyed it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

A Disaster!

Customer review rating 0.5/5

Michael G. Solo - 16/08/2021 Confirmed reviews ALL

This is the worst hotel I have stayed in! The Wi-fi didn’t work, the TV remote didn’t work, the AC dripped constantly on the carpet and I was told this was normal, they would not send anyone to have a look, the shower on a single setting went from freezing cold to scalding hot, and there were no instructions in English how to operate anything in the room. The carpet on the first floor was absolutely disgusting, and heavily stained. I was told I couldn’t change rooms because they were fully booked. I would not recommend this to hotel to anyone!

Customer review rating 1.5/5

W. I. Couples - 01/08/2021 Confirmed reviews ALL

room was too small. Shower water hot and cold in same time. I am platinum member and this is the worst experience I had in Accor hotel.

No electricity in the room

Customer review rating 1.5/5

Anonymous Couples - 01/08/2021 Confirmed reviews ALL

No electricity in the room

The hotel is in dire need of a renovation.

Customer review rating 2.5/5

* Families - 28/07/2021 Confirmed reviews ALL

The hotel reception, the hallways, and or room smelled terrible. We did not particularily like our bed (but that may be down to personal tastes) - the whole place has an abandoned feel to it. Services that we were promised upin check in never materialized - the list goes on. We will not be back.

RAS

Customer review rating 5.0/5

Anonymous Couples - 20/07/2021 Confirmed reviews ALL

RAS

A good hotel with a good location.

Customer review rating 4.5/5

Svein T. S. Couples - 04/07/2021 Confirmed reviews ALL

Not so easy, but accessible by car and underground parking. A nice room with a quiet balcony and a good bed. Breakfast was good and well organised with respect to COVID. Short walking distances to the best restaurants and attractions in Avignon.

Well located but bad customer service

Customer review rating 1.5/5

Anonymous Couples - 03/07/2021 Confirmed reviews ALL

From the start it was a stressful experience. We had to book over the phone as we had a credit note following COVID cancellations and the person on the phone kept asking us the same questions we’d already answered and really didn’t care. A few days before our stay, I got a call saying we were being transferred to pont d’Avignon and not palais des papes but I never received a confirmation email despite being told it would arrive immediately. I tried to call 3 times to get this and at some point during the swap, they must have entered my email address incorrectly and I didn’t get any emails no one thought to ask this after my 3rd call, I had to suggest that it might be the cause of the issue. I also tried to ensure that the credit note was correctly applied and they confirmed over the phone but on checking out, they asked me to pay the full total of our stay. Very disorganised and not a very competent team at reception. Will not be going there again or staying with another mercure hotel.

Great location

Customer review rating 4.0/5

Mrs P. Couples - 02/07/2021 Confirmed reviews ALL

Our servers in the restaurant and bar were very nice.

Good stay, but hot as airco not working

Customer review rating 3.5/5

Anonymous Couples - 15/06/2021 Confirmed reviews ALL

The stay was good and personnel was nice. Airco not working was a big problem however, as temperatures were close to 35 degrees daytime.

Wonderful staff

Customer review rating 5.0/5

Anonymous Couples - 14/06/2021 Confirmed reviews ALL

Everyone was kind and considerate, lovely

good stay, courteous staff

Customer review rating 5.0/5

Gus S. Couples - 31/05/2021 Confirmed reviews ALL

good reception, clean place, comfortable rooms. Excellent restaurant.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. We are really happy to know that you enjoyed our restaurant: our Chef will be so happy about your comment! I will share your feedback to our Reception's Team, your satisfaction is our best reward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception.

Accor Team always very kind and supportive

Customer review rating 4.5/5

Pb Families - 30/05/2021 Confirmed reviews ALL

Room honestly small fro three people but for a one night stand no particularly annoying. Breakfast great in the terrace, quality of food and cozy environment. Staff as usual more than kind and supportive. Noemi was great to reserve a table just a few minutes before curfew: thanks!

Dear PAOLO B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. We are really happy to know that you enjoyed our breakfast served on the Terrace. Our Reception Team will be delighted to read your good comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception.

Well located, lovely stay

Customer review rating 4.5/5

E. W. Couples - 28/05/2021 Confirmed reviews ALL

Lovely hotel, friendly welcome and well located. Easy access to the car park inside the walls of Avignon. Once the car was parked the centre is easily reached on foot. Lots of restaurant terraces to choose from. The hotel terrace is also cozy with good service. Friendly waitress. We will come again on our next visit to Avignon.

Dear ELIZABETH W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive comments. I will share your comments with our team. Your feedback will serve as an encouragement to all of our staff. We are looking forward to welcome you again! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

Room is dusty and smelly. Some fcilities are broken. Leaking and power unstable problem.

Customer review rating 1.5/5

Yin Couples - 16/05/2021 Confirmed reviews ALL

Stay : 13-15 May 2021, Room 219 Positive: -Staff of front desk are friendly and helping. -Dinner in hotel is delicious. Negative: -The hotel itself is an old building and not been renovated probably. It is far from as a 4 stars hotel. (Honestly, I feel it's worse than Ibis budget). -The window and many coners in the room is dusty, the room is smelly as well. Unacceptable cleaning leval. -The power of second floor went out during 15-20 minutes the first night we stayed (we stayed in room 219). Hopefully we were not in shower that time. -The air-conditioning system is old and didn't function properly. It made very big noise and only warm air came out. So we ended up opening the window for better vendilation and some cool air. - The bathroom was smelly and shower head was broken, the plug in the bathroom was broken so we ended up drying our hair with other plug in the room. - Next morning, outside corridor in second floor was wet because of water leaking from celling. Conclusion : Worst hotel experience these years. 3 review points are for front desk lady and dinner from hotel restaurant.

Dear PO-YIN C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pont d'Avignon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We really apologize for the problem with the power: our team made everything to find a solution quickly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Family trip to Avignon

TripAdvisor rating 5.0/5

Sigit S Family - 21/09/2019 TripAdvisor review

1. Perfect location close to the Palais des Papes and the Pont d'Avignon 2. Clean and spacious room 3. Attentive and polite staff Our family stayed at the premise in mid September 2019. We came by car and it's a good thing that there is a car park close by the hotel, at discounted rates for hotel guest.

Dear Sigit S, Thank you for your nice review after your stay in our hotel. We are glad to know that you enjoyed our location, the room and our staff ! We hope to welcome you again in another hotel of the brand ! Kind regards from the Mercure Pont d'Avignon team ! Hotel Mercure Pont d'Avignon 2 Rue Ferruce Quartier Balance 84000 Avignon

Nice hotel, great location, ideal parking

TripAdvisor rating 4.0/5

luton Couples - 16/09/2019 TripAdvisor review

This is a great hotel if visiting Avignon for a few days. Located just steps a way from both the palace and the bridge, you could not ask for a better located hotel. Restaurants are less than 5 minutes walk away. If driving there is a pay car park directly underneath the hotel, with a couple of parking bays, to allow you to drop of your luggage. There is no lift, from the car park to the hotel, but it is only 9 steps up to the reception area. Make sure you get your parking ticket endorsed and you will receive a discount for the parking, 24 hours cost me 14 euros!. The rooms of the hotel are average, but clean and functional, and considering it is located inside the old city walls, perfectly acceptable Breakfast was great, with great choices of hot & cold food..

Dear Luton, Thank you for your review after your stay at the hotel. We are glad to know that you enjoyed our location, the car park facilities and the room. We hope to welcome you again in another hotel of the brand ! Kind regards from the Mercure Pont d'Avignon team ! Hotel Mercure Pont d'Avignon 2 Rue Ferruce Quartier Balance 84000 Avignon

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