Mercure Pont d'Avignon Centre Hotel 4 stars

Great staff, neighborhood, and nice dining

Having recently retired we used the hotel as a stopping off point for our travel down to Spain. We are a retired couple with a small dog and enjoyed both the hotel and Avignon

Central location and easy Access to parking and to the hotell. Superior room on the Third floor was ok. Nice and efficient breakfast.

Great location, outstanding staff, but toilet smell all around and especially in the rooms

Visiting Avignon for the first time with two other relatives; enjoyed the comfortable room in a convenient location near the Palais des Papes. Front desk staff were courteous and helpful to this English speaker. The breakfast room was well-provisioned.

A/C didn’t work even after we told the front desk. The bed was a queen size .. not the European double advertised. The bathroom floor was just like a train’s bathroom floor...same material and the toilet was horrible. The whole hotel smelled of mildew or mold. Because we prepaid and couldn’t leave early, we bought a room freshener from a fragrance store across the street to make it tolerable. Only saving grace was a pretty decent breakfast.

extremely small rooms...

Welcoming staff. Discount parking available in adjacent city lot. Walk to everything from this hotel.

nice and pleasant

Satisfactory overall but services at reception can be improved. Could not get 2 separate keys for a double room for 2 days. Helpful and friendly restaurant staff. Location is central just minutes walk from major tourist sites and conveniently located near to massive underground car park. Suggest the hotel strictly limit the amount of time that each vehicle to unload luggage which make it impossible for others to unload their luggage.

alles ok.

Just terrible. No one was at front desk to check in had to search them out. Stairs to deal with, and we are older and had carry our large backs up and down to get to elevators. No bellman to help. Room was small and both hallway and room had an smell. Another elevator was out of service. Both night and morning front desks clerk don’t understand or speak very good English. Very hard to communicate.

Friendly helpful staff. Comfortable room.

The staff were very friendly and helpful to us, the room was lovely, very clean every day. The bar was comfortable and all in all everyone made us feel very happy!

Room was fine. Reception very helpful. Breakfast was disappointing but adequate. We appreciated being able to leave our luggage in storage for the day. Our one bad experience was with the taxi called for us by the hotel at 5pm on 19 September. We were overcharged by a driver of a taxi which had no markings and no meter. While we recognise that the hotel has no control over taxis we feel this particular taxi provider should be avoided in future.