Mercure Pont d'Avignon Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 937 reviews

Hotel extras

  • Located in the city center near the Palais des Papes and Pont Saint-Bénézet

  • Access to the Palais des Papes car park (20% discount at reception desk)

  • New 2019: gym!

  • Racine: local, Mediterranean cuisine made from fresh, seasonal products.

  • 4,844 sq.ft. (450 m²) of bright, modular meeting rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Pont d'Avignon Centre Hotel

Rue Ferruce, Gps parking: Parking Palais des, Papes Boulevard de la ligne
84000 AVIGNON
France

GPS:43.951869, 4.805735

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

RACINE

Non contractual photo

Our accommodation(s)

88 rooms decorated in a contemporary style. The hotel offers classic, superior or suite rooms. In summer, remember to book our Privilege rooms with balcony.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  937 reviews

TripAdvisor Rating  4.0/5  858 reviews

Well located but…..

Customer review rating 3.0/5

Paul W. Couples - Confirmed reviews ALL

The hotel is very well located near the Palais des Papes and a number of very good restaurants nearby. We stayed at the hotel for 7 nights and Avignon was a good base for exploring the local area. Small things diminished the quality of our stay. The complimentary drink for a gold card guest did not include my wife. This is the first time we have experienced this. The room only had one cup for a coffee. We requested another cup and this was taken away by room service two days later. Milk for coffee was never replaced. We arrived after 8pm on Sunday evening and expected to eat in the hotel restaurant. We requested a reservation for 9pm when we checked in on line. Only when we arrived at the hotel did we discover that the restaurant was closed although room service was offered. We ate in the restaurant when it opened on Tuesday. We do not think that our Mojitos contained rum and raised this with the restaurant manager at the time. He denied this. The reception was not always staffed during the day. These are small points individually but collectively show a lack of hotel professionalism which create a negative experience for the customer.

Dear Mister w., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pont d'Avignon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Desk Department

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The only negative I have to say about this hotel is the smell in reception. We have been using this hotel for many many years for business for its convenience and convenience of parking, but the smell of drains in reception is becoming legendary!

Dear Mrs M., Thank you for taking the time to write a review after your stay in our hotel. Your feedback is very important for us! However, we are very sorry about the smell in the halls of the hotel. Our staff is doing its best to fix this problem as soon as possible. Best regards, Front desk reception Hôtel Mercure Pont d'Avignon Centre

Well located Mercure in the heart of Avignon, good hotel with excellent restaurant…

Customer review rating 4.0/5

Guybutterati Couples - Confirmed reviews ALL

Located very close to the Palais des Papes and the St.Benezet Bridge… a short walk from city main streets, monuments, restaurants and shops. The hôtel offers average comfort for an otherwise great brand that is Mercure usually. Staff was welcoming and pro. Restaurant "Racine" was a great surprise: "Bistronomic" dishes, great decor, good service. The room was ok! but the bed was not the best experience. Bathroom was tiny with only a walk-in shower but acceptable. It was a "Privilege" room but we did not experience it as a privilege ( just a couple Nespresso's , bathrobes, slippers and that's almost it…!! Dull almost sad colours throughout rooms and corridors. Breakfast was good, great choice, in the restaurant setting which is great… To get there, follow signs for Palais des Papes Parking, the hôtel's drop zone and entrance is right there when you enter the parking. Daily fees for car park are acceptable compared to other touristic cities.

Dear GUY B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pont d'Avignon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The team of the Mercure Pont d'Avignon

Tres bon sejour

Customer review rating 5.0/5

Carmina Couples - Confirmed reviews ALL

We stayed only 1 night in the hotel but enough to appreciate the excellent location,the reception staff especially Mirela,the great decorations in the restaurant and even the terasse.We had dinner in the hotel and we enjoyed it very much.The room that we had was really quiet and had everything we needed.So all in all a great experience-we will definitely come back

Dear CARMINA MIHAELA R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Mirela. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The team of the Mercure Pont d'Avignon

Well located. Clean hotel and good breakfast.

Customer review rating 5.0/5

Griselda C. Couples - Confirmed reviews ALL

Staff was very friendly and helpful. We are very happy that the hotel honored a stay we needed to cancel due to COVID. This was amazing to see the hotel being understanding, friendly and considerate.

Dear Mrs c. ZAMBRANO, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Department

In partnership with TripAdvisor

Other web-users rate our hotel

  • 470 reviews 8.9/10 Location
  • 530 reviews 5.4/10 Room
  • 539 reviews 8.4/10 Service
  • 22 reviews 4.3/10 WiFi
  • 311 reviews 4.7/10 Comfort
  • 250 reviews 8.6/10 Breakfast
  • 144 reviews 4.8/10 Cleanliness
  • 127 reviews 4.9/10 Amenities

Powered by Trustyou

All our hotels in Avignon