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Mercure Pont d'Avignon Centre Hotel 4 stars

Customer review rating 4.3/5 2,486 reviews
Mercure Pont d'Avignon Centre Hotel
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Hotel extras

  • In a quiet, city-center location, between the Palais des Papes and the Pont Saint-Bénézet.

  • Palais des Papes car park (charges apply) accessible from our drop-off area

  • Tree-filled terrace and breakfast room renovated in spring 2016

  • Advantage 4

  • 10 min from Avignon Nord (A7) highway exit, 10min from central train station and TGV station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Solarium (Nearby)
  • Golf course 18 holes (Nearby)
  • Other sports activities
Business services
  • 8 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Pont d'Avignon Centre Hotel

Rue Ferruce
Gps parking: Parking Palais des
Papes Boulevard de la ligne
84000
avignon
france

Tel: +33490809393

Fax: (+33)4/90809394

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AVIGNON At 8km / 4.97 miles

  • By plane

    GARONS At 40km / 25 miles

  • By plane

    MARSEILLE At 105km / 65.25 miles

  • By plane

    MONTPELIER At 70km / 43.5 miles

  • By car

    AVIGNON NORD At 7km / 4.38 miles

  • By car

    AVIGNON SUD At 10km / 6.25 miles

  • By train

    AVIGNON CITY CENTER At 1km / 0.62 miles

  • By train

    AVIGNON TGV At 10km / 6.21 miles

  • By train

    GARE TGV At 6km / 3.73 miles

GPS :43.951869, 4.805735

Our accommodations

Take a moment to relax in our comfortable rooms, decorated in a welcoming style in Mediterranean colors. Choose a Standard Room with a double bed or twin beds. We also have family rooms.

Accessible room

Classic Room - 1 bed measuring 63 x 79" (160 x 200 cm)

  • Max. number of persons: 2
  • Area: From 14m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Classic Room - 2 beds measuring 39 x 79" (100 x 200 cm)

  • Max. number of persons: 2
  • Area: From 15m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room - 1 bed measuring 63 x 79" (160 x 200 cm) and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 18m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite - 1 bed measuring 63 x 79" (160 x 200 cm) and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 25m²
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Coffee/tea making facilities(...)

Privilege Room - 1 bed measuring 63 x 79" (160 x 200 cm) and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 18m²
  • Views: Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Châtelet Suite - Double king size bed (180 x 200 cm) and two single beds (90 x 200 cm)

  • Max. number of persons: 4
  • Area: From 50m²

Our restaurants and bars

M CAFE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 220 m²

  • Maximum capacity: 150 people

Find out more

Our guest reviews for
Mercure Pont d'Avignon Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,486 reviews

tripadvisor

TripAdvisor Rating 4.0/5

789 reviews

rooms

Customer review rating 4.3/5

Erik Business - 12/02/2020 Confirmed reviews ALL

Dear, The staff was very polite and helpful. Always with a smile. Also the breakfast was good although I've got a few remarks: - The choice of bread was not tremendous. - The choice of English breakfast (like e.g. sausages) was neither very rich. The rooms were clean and not infected with bed bugs :-) (I inspected them since I've had previously at another hotel a bad experience.) However, the room was quite small with barely place to put my suitcase. Kind regards, Erik

Dear ERIK C., Thank you very much for your positive and constructive feedback. We are very happy to hear that you enjoy our staff and the breakfast. Please be assured that we will take notes of your recommendations and transfer your feedback to the Food and Beverage team. About the rooms, we do have bigger rooms like our family, privilege rooms or also our Suites (from 27m2 to 47m2). Thank you again for your detailed remarks; you are participating of the improvement of our customer satisfaction policy, and we are very thankful for that. We hope to see you again in our hotel. Sincerely, The Front office team of Mercure Pont d'Avignon

Fine location and parking

Customer review rating 4.3/5

Eivin L. C. Business - 22/01/2020 Confirmed reviews ALL

Friendly staff. Sometimes it can be a little challenging to cope with a bus ful of Chinese guests.

Dear EIVIN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Front Office Team of the hotel Mercure Pont d'Avignon
Customer review rating 4.3/5

Delano Families - 23/12/2019 Confirmed reviews ALL

Very good. I think the room was good but ehat made a difference was Adrien at the front desk.

Dear Delano Da Silva, Thank you very much for your positive feedback after your stay in our hotel. We are really happy to hear that you enjoyed your stay in Avignon and our restaurant recommendation. We wish you a merry Christmas time and we hope the rest of your holidays will be as pleasant as your stay in Avignon. We hope to welcome you and your mother again in our hotel. Sincerely, The Mercure Pont d’Avignon

Good Location

Customer review rating 4.3/5

Elijah S. Couples - 18/11/2019 Confirmed reviews ALL

Nice hotel, rooms not large but bed comfy. We didnt have breakfast even though we were charged for it!. In walking distance to all sites, restaurants and bars excellent. Local parking next door using the hotel "minute" parking to drop off your luggage. Bar offered evening entertainment when we were there which was great. All staff were friendly and very helpful.

Dear Tania W., Thank you very much for your positive feedback after your stay in our hotel. All the Mercure Pont d’Avignon team is really happy about your positive feedback this is a real encouragement to all of our staff as we strive to continuously improve the quality of our services. I am really sorry to hear that we charge you the breakfast though you don’t have it. I think you already contact us per email and we refund you the breakfast you payed. If not can you please write us an email at h0… We would like to reiterate our commitment to high quality standards, and we would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Adrien –Front Office-

Ok, but not as good as my previous stays

Customer review rating 4.3/5

Garry Business - 15/11/2019 Confirmed reviews ALL

No hot water for one day of my two day stay. No offer of any tariff reduction.

Dear GARRY L., Thank you very much for your feedback after your stay in our hotel. Due to public works in our district we had unfortunately a gas cut-off that leads to an emergency shut down of our boiler. Our technician staff has made every effort to resolve the problem during the night and the remedies were completed the morning. We apologize for this exceptional problem and we hope you enjoy your stay in our hotel despite this technical problem. Could you please contact us per email h0…, and give us your Leclub Accor Hotel membership number; that we could credit you courtesy points on your membership card to use in the Accor Hotel of your choice. We appreciate your sharing your concerns, and we hope to see you back soon. Sincerely, Adrien -Front Office-

Excellent!!

Customer review rating 4.3/5

Reggie G. Couples - 11/11/2019 Confirmed reviews ALL

Great staff, neighborhood, and nice dining

Dear REGGIE G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pont d'Avignon Centre. We are very happy to hear that you enjoy your stay in our hotel. All the Mercure Pont d’Avignon team is really happy about your positive feedback; this is a real encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien -Front Office-

A lovely hotel in a lovely city

Customer review rating 4.3/5

Alex Couples - 04/11/2019 Confirmed reviews ALL

Having recently retired we used the hotel as a stopping off point for our travel down to Spain. We are a retired couple with a small dog and enjoyed both the hotel and Avignon

Dear ALEX T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien -Front Office-

A no surprise Mercure Hotel - nice superior room and good breakfast.

Customer review rating 4.3/5

Svein Couples - 29/10/2019 Confirmed reviews ALL

Central location and easy Access to parking and to the hotell. Superior room on the Third floor was ok. Nice and efficient breakfast.

Dear SVEIN TORE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien -Front Office-

Disappointing experience

Customer review rating 4.3/5

Alexey Families - 27/10/2019 Confirmed reviews ALL

Great location, outstanding staff, but toilet smell all around and especially in the rooms

Dear ALEXEY P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pont d'Avignon Centre. We are really sorry to hear that you had a bad experience because of the smell inside your room. Please rest assured that we took the appropriate measures to resolve the problem and prevent future occurrence. However we are very happy to heat that you enjoy the location of our hotel and our staff. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrien –Front Office-

5 Nights at the Mercure Pont D'Avignon

Customer review rating 4.3/5

Anonymous Friends - 25/10/2019 Confirmed reviews ALL

Visiting Avignon for the first time with two other relatives; enjoyed the comfortable room in a convenient location near the Palais des Papes. Front desk staff were courteous and helpful to this English speaker. The breakfast room was well-provisioned.

Dear DAVID L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien -Front Office-

Not a four star hotel

Customer review rating 4.3/5

Anonymous Couples - 22/10/2019 Confirmed reviews ALL

A/C didn’t work even after we told the front desk. The bed was a queen size .. not the European double advertised. The bathroom floor was just like a train’s bathroom floor...same material and the toilet was horrible. The whole hotel smelled of mildew or mold. Because we prepaid and couldn’t leave early, we bought a room freshener from a fragrance store across the street to make it tolerable. Only saving grace was a pretty decent breakfast.

Dear Jacki J., Thank you for your feedback. I am really sorry to hear that you had a bad experience during your stay. We do have different room category with different types of bed. Actually our beds are bigger than the European double advertised (160*200 instead of 140*200). The A/C is not working during the month of October because we need to active heating. During this month we offer if necessary auxiliary heating and fan. I’m really very sorry that the bathroom of your room did not meet your expectation. Our hotel has been subject to an audit from AtoutFrance to become a 4 stars hotel. Finally we are so sorry about the smell in our hotel during your stay. This smell was produced because of the strong storm we had. I can assure you that we do everything to stop this, with a fragrance and a work on the canalization. We would like to reiterate our commitment to high quality standards, and we would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Sincerely, Adrien –Front Office-
Customer review rating 4.3/5

Roman Friends - 16/10/2019 Confirmed reviews ALL

extremely small rooms...

Dear Guest, Thank you very much for your feedback, this is always important in our customer satisfaction policy. I’m really sorry to hear that you find your room to small. You stayed in a standard double room which is 24 square meters big. We do have bigger rooms, like our privilege rooms and our suites (40 square meters). At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to welcome you back to our hotel very soon! Sincerely, Adrien -Service réception-

Great location

Customer review rating 4.3/5

D. U. Couples - 16/10/2019 Confirmed reviews ALL

Welcoming staff. Discount parking available in adjacent city lot. Walk to everything from this hotel.

Dear DAVID U., Thank you very much for your feedback. It is always a pleasure for us to receive a nice feedback and to know that you had a great time during your stay with us. All of the Mercure team is pleased about your positive review. Best regards, Adrien -Front Office-
Customer review rating 4.3/5

Anonymous Solo - 09/10/2019 Confirmed reviews ALL

nice and pleasant

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Virginie A. L'équipe réception / Reception Team Mercure Pont d'Avignon Centre
Customer review rating 4.3/5

Leong Couples - 06/10/2019 Confirmed reviews ALL

Satisfactory overall but services at reception can be improved. Could not get 2 separate keys for a double room for 2 days. Helpful and friendly restaurant staff. Location is central just minutes walk from major tourist sites and conveniently located near to massive underground car park. Suggest the hotel strictly limit the amount of time that each vehicle to unload luggage which make it impossible for others to unload their luggage.

Dear SHU-LEONG H., We would like to thank you for your positive feedback. We are sorry that you had only one key for your room. We changed recently our room keys system in order to improve the magnetization of the cards keys and at the time of your stay we had not received extra keys. All our guests have 15 minutes on our park places to unload their luggage, however we are often subject of incivility and some people are not respecting the given time. We hope to see you soon in our hotel, Sincerely, Adrien –Front Office-

alles ok.

Customer review rating 4.3/5

Anonymous Solo - 30/09/2019 Confirmed reviews ALL

alles ok.

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Virginie A. L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

Just terrible

Customer review rating 4.3/5

Vincent P. Couples - 26/09/2019 Confirmed reviews ALL

Just terrible. No one was at front desk to check in had to search them out. Stairs to deal with, and we are older and had carry our large backs up and down to get to elevators. No bellman to help. Room was small and both hallway and room had an smell. Another elevator was out of service. Both night and morning front desks clerk don’t understand or speak very good English. Very hard to communicate.

Dear VINCENT P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pont d'Avignon Centre. We are really sorry to hear that you had a bad experience in our hotel during your stay. Our hotels don’t have bellman service but the front office team can always willingly help you to carry your luggage in the stairs. Then you can use our luggage carts and the elevator to reach your room. We do have also bigger room (privilege room, suite) as the standard room which is 16 square meters big. All of the front office employees are speaking English and another language (German, Italian, Spanish, Japan and German). We are sorry that during your stay one of our two elevators was out of service. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrien -Front Office-

Excellent location for visiting historic Avignon.

Customer review rating 4.3/5

Zoe J. Couples - 23/09/2019 Confirmed reviews ALL

Friendly helpful staff. Comfortable room.

Dear Madam, Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Virginie A. L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

Friendly and happy stay

Customer review rating 4.3/5

Mark H. Couples - 23/09/2019 Confirmed reviews ALL

The staff were very friendly and helpful to us, the room was lovely, very clean every day. The bar was comfortable and all in all everyone made us feel very happy!

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Virginie A. L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

Room was good but breakfast was disappointing

Customer review rating 4.3/5

Anonymous Couples - 22/09/2019 Confirmed reviews ALL

Room was fine. Reception very helpful. Breakfast was disappointing but adequate. We appreciated being able to leave our luggage in storage for the day. Our one bad experience was with the taxi called for us by the hotel at 5pm on 19 September. We were overcharged by a driver of a taxi which had no markings and no meter. While we recognise that the hotel has no control over taxis we feel this particular taxi provider should be avoided in future.

Dear KATHLEEN R., Dear Kathleen R., Thank you very much for your positive feedback all of the Mercure Team appreciate it. I am really sorry to hear that you had a bad experience with the taxi driver, and that you find the breakfast buffet disappointing. We will be happy if you could tell us what was missing for you and what we can improve. We hope to see you again in our hotel. Best regards, Adrien
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