Novotel Avignon Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,362 reviews

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Novotel Avignon Centre - Image 1
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20 BOULEVARD SAINT ROCH, 84000 AVIGNON, France

Description

Hotel extras

  • Secure underground car park

  • Relaxation area (sauna, hammam, hot tub) and massage rooms

  • 700 m2 of meeting rooms bathed in light for your seminars

  • Bar and restaurant with patio view

  • Pool and patio available.

Our accommodation(s)

Hotel location

Novotel Avignon Centre

20 BOULEVARD SAINT ROCH
84000 AVIGNON
France

GPS:43.942698, 4.802439

Telephone
Fax +33 4 32 74 70 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE PATIO

The restaurant Le Patio offers Mediterranean cuisine prepared with fresh, seasonal products.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,362 reviews

TripAdvisor Rating  4.0/5  2,095 reviews

Pleasantly surprised

TripAdvisor rating 5.0/5

Stephanie B TripAdvisor review

We stayed here for on night (Saturday). Our executive room was a good size and spotless. The bed was very comfortable. Breakfast was ok and included gluten free cereal and bread. (If you’re celiac, please note that the bread was not individually wrapped; just naked slices on a plate and in the same section as the wheat breads so there might possibly be cross contamination). Location of the hotel is perfect - an easy walk to places of interest. Also, being on the main road and outside the walls of avignon, makes it easy if arriving by car. Parking is underneath the hotel which is a bonus. Train station a few minutes walk. We had cocktails, main meals and dessert at the hotel restaurant and everything was superb. Hotel staff very friendly and helpful. Would definitely recommend.

Customer review rating 3.0/5

David V. V. Couples - Confirmed reviews ALL

We stayed at the hotel for 6 nights. It very soon became clear that generally staff were geared towards dealing with very short term business travellers and conference attendees, not holidaying couples such as ourselves. There was a general lack of warmth and engagement from staff, who seemed to have a lot of time to spend simply standing around talking to each other rather than making themselves useful. For example at breakfast every day no attempt was made to clear used dishes from our table as our meal progressed, leading to an accumulation of used dirty dishes at our table. In our experience well run hotels have staff who do this as a matter of course. On a number of occasions, when making simple requests, for example, such as for a small jug of milk at reception upon checking in, we were told you'll need to ask the restaurant, I'm just reception. There was generally an attitude of I'm only here to do a specific task and you'll have to find out for yourself how to have your request satisfied. The manner of the the staff made us feel at times like we were sitting or standing in their staff lunch room, as there were often more staff than customers, all standing around and chatting in the guest bar and dining areas. .This made for an uncomfortable experience. We observed a reception staff member eating in the bar area being visibly and audibly annoyed at having to answer the phone because no one else was in attendance at reception at that time. This happened on three occasions in the 30 minutes we were sitting nearby having a drink. The bar area has an unwelcoming ambience with minimal comfortable seating for lingering over drinks and so we didn't stay there for very long. On one night there was nowhere to comfortably sit in the bar area because of a business function which had taken over the minimal amount of seating adjacent to the bar. We found the overall experience less than welcoming, something that has never happened to us before when staying in Accor hotels and as such we would not stay at this hotel again or recommend it to our friends.

Hello, Thank you for taking the time to share such a detailed account of your stay. We are genuinely sorry to read that your experience did not meet your expectations and that you left with the feeling of an impersonal and uncomfortable stay. This is clearly not the impression we wish to give, especially to guests staying with us for several nights. Your comments regarding the attitude, availability, and engagement of our team, as well as the breakfast service and bar atmosphere, are taken very seriously. What you describe does not reflect the standards of service we aim to provide, nor the experience usually associated with Accor hotels. Your feedback has been shared with the management team so that these points can be addressed and corrected. We regret that these shortcomings overshadowed the positive aspects you mentioned, such as the comfort of the room and the location. Despite this experience, we sincerely hope you will consider giving us another opportunity in the future, so we can welcome you again and provide the level of service you are entitled to expect. Bien à vous, Jordan – Service Réception

Customer review rating 4.0/5

Howard N. Business - Confirmed reviews ALL

friendly helpful staff, pleasant clean room, but the dinner was not so good. Their beef steak was probably the worst I have ever eaten

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and that our staff and rooms met your expectations. Regarding your comments about the restaurant, we will make sure to pass this information on to the concerned department. Your feedback is very valuable to us, as it helps us continuously improve our services as ensuring customer satisfaction and happiness is our top priority. We hope to have the pleasure of welcoming you back on your next visit. The Novotel Team

Customer review rating 5.0/5

William G. W. Couples - Confirmed reviews ALL

Comfortable room and good size with very clean bathroom, all in good decor. Reception was helpful.

Dear guest, We sincerely thank you for your positive feedback. We are delighted to hear that you enjoyed the comfort and size of your room, as well as the cleanliness of the bathroom and our decor. It is also a pleasure to know that our reception team was able to assist you. We look forward to welcoming you back for your next stay. Best regards, Cameron Reception

Customer review rating 5.0/5

Joy A. J. Couples - Confirmed reviews ALL

We enjoyed our stay very much

Bonjour, Un immense merci pour cette évaluation ! Nous sommes ravis d’apprendre que votre séjour parmi nous a été un véritable succès. Votre satisfaction concernant l’ensemble de nos services nous touche énormément. Un merci tout particulier pour votre mention de notre équipe de réception ! Ce fut un plaisir de vous accueillir, et nous espérons avoir le plaisir de vous revoir très bientôt pour un nouveau séjour tout aussi agréable. Bien cordialement, Jordan - Service Réception

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Other web-users rate our hotel

  • 641 reviews 9.3/10 Location
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  • 9 reviews 9.6/10 WiFi
  • 355 reviews 7.8/10 Breakfast
  • 258 reviews 5.8/10 Cleanliness
  • 143 reviews 8/10 Pool
  • 116 reviews 5.1/10 Value

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