Novotel Avignon Centre Hotel 4 stars

The children really enjoyed the pool and relaxed atmosphere. The room was clean and modern, a nice stay

No recognition of status, no benefits, not even water. Woman at desk barely looked up from her phone before waving us off to the rooms. No introduction to the hotel facilities, explanation of pool rules, or restaurant. Took photos of her on the phone shopping. Left a couple items in room and can't even get hotel to answer my messages about taking a look for them or if they found anything. Total waste

Great location and we have stayed here previously Having a good experience but not this time. This trip we noticed that the staff cards had slipped. The room we booked for our family was not prepared as half the beds did not have bedding and the safe did not work. When we raised the issues we were simply sent two sheets which were the wrong size. Sadly little attempt was made to rectify the situation Which was very disappointing.

We stayed for one night and it was perfect for what we wanted. The pool albeit small it was nice and very refreshing during the heatwave. Staff was friendly and parking on location helpful - make sure to so the standard check out in order to pay the discount price for the parking, otherwise of you pay in the machine you will be charged full price (the staff was able to resolve this for us after departure, which was greatly appreciated).

Perfectly correct.

Because of a French comedy festival, the swimming pool was closed every day for a week after 18:30. Of course the comedy does not interest any non-French person so it should not be held in a hotel; for the guests it means no swimming pool in the evening !! This was also not announced on booking.com. The breakfast is not great - the sausages and bacon are cold, very little choice in cheese, charcuterie, bread etc. Otherwise all fine.

Service de la restauration pitoyable.

Quality exceeds expectations

I stay at Accor hotel for work & as a result for pleasure. This wasn’t a Novotel experience I was used to. For instance paper cups for tea / coffee & plastic cups for water. I get proper crockery when I have to stay at an Ibis.

Not a great experience. Rooms noisy and too warm. Service In Restaurant poor. Won’t go back

Good experience, with exception for the available storage space in the room.

I spent the first night (with my wife) in another 4 star rated hotel in Avignon, and we had to move due to poor conditions. Besides this hotel, we visited another 3 hotels also rated 4 stars and to be honest they were a NO GO. From this perspective only Novotel in the center area was a GO for us. We found a decent place to sleep and a nice room, overall the conditions were very good. Of course there are small details to improve but that did not affect our vacation. (+) spacious room, comfortable bed, overall very good conditions, it has a spa center, it has parking (-) parking and spa have to be paid on top, small issues with the shower and the sink installation - I guess those can be easily fixed

Before moving to Novotel, I had to check out early from another 4 star hotel in Avignon due to poor conditions and being too cold that me and my wife got ill. Then we visited another 3 hotels (all of them rated 4 stars) but to be honest unacceptable. Cannot really rely on the star ratings in Avignon. However Novotel offered the expected conditions and a true 4 star hotel. Lack of attention to details made me score it 4 out of 5 but it is a comfy place after all and it has a GO to stay there compared with other 4 star hotels in Avignon that for us were a NO GO. Plus: Everything was according expectations with small remarks To improve: (but not really important) : shower device, sink device, paid parking, small stains on the floor carpet

I have been unable to stay at the Hotel due to the cancellation of my returning transport by TGV and Europe Star as a result of the strike ! I tried to rebook the transport but in vain due to the Strike ! I provide proof to theHotel and request fir a refund but revived a heartless reply ! You ask me nor got a satisfaction survey ? It appears it is ridiculous as you even do not know I did not stay at your Hotel at all ! I will let people know what actually your hotel service are . I refer the case to SOFITEL of Strasbourg of your same group , they said they will refund or let me to postpone my stay instead if happens I their Hotel . Notwithstanding as a loyal member , I am greater disappointed and will advise my friend and buddy associates not to choose your Hotel in the future ! Besides , I shall still reserve my right to pursue a claim for the refund!

The room was fine , the total lack of information in any form about hotel services was frustrating. The lack of information about the restaurant being unavailable to guests due to being fully booked for a function was annoying. The casual look of the reception area was unwelcoming.