Relax at Novotel Avignon Centre hotel, just a stone throw from the train station in the heart of the city center. Rely on our teams experience when organizing your conference or wedding. Take time to unwind in the luxurious fitness suite. Unwind by the pool or enjoy a gourmet salad in the shade of the terrace between meetings or with your family. Treat yourself to a spot of culture or a spa treatment with your family or friends at Novotel.
Discover Avignon, perfect for business or vacations in Provence, city of the popes, steeped in history, culture and elegance, and known for its cultural, gastronomic and architectural richness.
The team is pleased to welcome you to the Novotel Avignon Centre. Use our ideal location to explore the downtown and surrounding areas.
Catherine PANATTONI, Hotel Management
Information for our valued guests: Novaspa and our fitness center have reopened, now featuring a new aquatic area. Come and rejuvenate!
Hotel extras
Secure underground car park
Relaxation area (sauna, hammam, hot tub) and massage rooms
700 m2 of meeting rooms bathed in light for your seminars
Bar and restaurant with patio view
Pool and patio available.
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Classic Room - 1 bed (63 x 79"/160 x 200 cm), 1 sofa bed and 1 pull-out bed - Bathtub
, Room 2 :
Classic Room with 1 bed (63 x 79"/160 x 200 cm), 1 sofa bed, 1 pull-out bed and shower
Room
Classic Room - 1 bed (63 x 79"/160 x 200 cm), 1 sofa bed and 1 pull-out bed - Bathtub
Photo out of - Classic Room - 1 bed (63 x 79"/160 x 200 cm), 1 sofa bed and 1 pull-out bed - Bathtub
For a great night's sleep: room with double bed, convertible day bed, innovative glass partition between bedroom & bathroom, bathtub, free WIFI, TV, safe, minibar, courtesy tray. Up to 2 adults & 2 children.
Max. number of persons
4
Area
From
25 m²
/
269 sq ft
Bedding
Queen size bed(s) x1
Single sofa bed(s) x2
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Kettle
Mini Bar
Water fountain
Bathroom
Bathroom Facilities
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Mirror
Universal shaving plug
Media And Technology
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
DTT TV package
Music TV channels
Satellite TV (Bouquet TV Canal+ and Canalsat)
Satellite/cable colour TV
50'/127 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Room interior entrance only
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Double Glazing
Ironing board and flat-iron
Opening windows
Soundproof doors
Soundproof room
Vacuum cleaner
Electric Facilities
110/120 V AC
220/240 V AC
Converters/ Voltage adaptorsAdditional charge
Room Services
Automatic wake up call
Breakfast in bed
Operator wake up call
Welcome tray
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Pulse Air
Working Area
Adjustable desk lamp
Business Desk
Safe large enough to accommodate a laptop
4 pers. max
25 m²
/
269 sq ft
Bedding
1 x Queen size bed(s) and
2 x Single sofa bed(s)
Classic Room with 1 bed (63 x 79"/160 x 200 cm), 1 sofa bed, 1 pull-out bed and shower
Photo out of - Classic Room with 1 bed (63 x 79"/160 x 200 cm), 1 sofa bed, 1 pull-out bed and shower
A great night's sleep: room with double bed, convertible day bed, innovative glass partition between bedroom & bathroom, shower, free WIFI, TV, safe, minibar, courtesy tray. Up to 2 adults & 2 children.
Max. number of persons
4
Area
From
25 m²
/
269 sq ft
Bedding
Queen size bed(s) x1
Single sofa bed(s) x2
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Kettle
Mini Bar
Water fountain
Bathroom
Bathroom Facilities
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Mirror
Universal shaving plug
Media And Technology
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
DTT TV package
Music TV channels
Satellite TV (Bouquet TV Canal+ and Canalsat)
Satellite/cable colour TV
50'/127 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Room interior entrance only
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Double Glazing
Ironing board and flat-iron
Opening windows
Soundproof doors
Soundproof room
Vacuum cleaner
Electric Facilities
110/120 V AC
220/240 V AC
Converters/ Voltage adaptorsAdditional charge
Room Services
Automatic wake up call
Breakfast in bed
Operator wake up call
Welcome tray
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Pulse Air
Working Area
Adjustable desk lamp
Business Desk
Safe large enough to accommodate a laptop
4 pers. max
25 m²
/
269 sq ft
Bedding
1 x Queen size bed(s) and
2 x Single sofa bed(s)
Even more mod-cons and comfort: room with double bed, bathtub, free WiFi, TV, safe, minibar and courtesy tray. Up to 2 adults. Treat yourself to a special setting with a king-size bed.
Max. number of persons
2
Area
From
25 m²
/
269 sq ft
Bedding
King size bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Kettle
Mini Bar
Water fountain
Bathroom
Bathroom Facilities
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Mirror
Universal shaving plug
Media And Technology
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
DTT TV package
Music TV channels
Satellite TV (Bouquet TV Canal+ and Canalsat)
Satellite/cable colour TV
50'/127 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Room interior entrance only
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Opening windows
Soundproof doors
Soundproof room
Vacuum cleaner
Electric Facilities
110/120 V AC
220/240 V AC
Converters/ Voltage adaptorsAdditional charge
Room Services
Automatic wake up call
Breakfast in bed
Operator wake up call
Welcome tray
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Modern and with greater comfort: 1 double bed and bathroom with shower, free WIFI, TV, safe, mini-bar and courtesy tray. Up to 2 adults. Room accessible to people with reduced mobility.
Max. number of persons
2
Area
From
25 m²
/
269 sq ft
Accessibility
Accessible room
Bedding
Double bed(s) x1
Food And Beverage
Food And Beverage Facilities
Kettle
Water fountain
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Mirror
Universal shaving plug
Media And Technology
Internet Facilities
High speed internet
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
DTT TV package
Satellite TV (Bouquet TV Canal+ and Canalsat)
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Room interior entrance only
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Double Glazing
Opening windows
Soundproof doors
Soundproof room
Vacuum cleaner
Electric Facilities
110/120 V AC
220/240 V AC
Converters/ Voltage adaptorsAdditional charge
Room Services
Automatic wake up call
Breakfast in bed
Operator wake up call
Welcome tray
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Executive Suite - 1 bed measuring 71 x 79 in (180 x 200 cm), 1 sofa bed and 1 pull-out bed
Photo out of - Executive Suite - 1 bed measuring 71 x 79 in (180 x 200 cm), 1 sofa bed and 1 pull-out bed
With living room, separate bedroom, terrace. Bathroom with shower, tub. Unparalleled services: Nespresso machine, slippers, bathrobes, WIFI, two TVs, safe, free mini-bar. Up to 2 adults and 2 children.
Most of the accommodation:
Balcony
Max. number of persons
4
Area
From
45 m²
/
484 sq ft
Bedding
King size bed(s) x1
Single sofa bed(s) x2
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Kettle
Mini Bar
Nespresso machine
Water fountain
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Mirror
Slippers
Universal shaving plug
Media And Technology
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
DTT TV package
Music TV channels
Satellite TV (Bouquet TV Canal+ and Canalsat)
Satellite/cable colour TV
50'/127 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Room interior entrance only
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Opening windows
Soundproof doors
Soundproof room
Vacuum cleaner
Electric Facilities
110/120 V AC
220/240 V AC
Converters/ Voltage adaptorsAdditional charge
Room Services
Automatic wake up call
Breakfast in bed
Operator wake up call
Welcome tray
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Pulse Air
Working Area
Adjustable desk lamp
Business Desk
Safe large enough to accommodate a laptop
4 pers. max
45 m²
/
484 sq ft
Bedding
1 x King size bed(s) and
2 x Single sofa bed(s)
L'Instant Parenthèse offers a selection of cocktails and wines by the glass in a modern, chic setting.Snacks possible 7 days per week, year-round.
Breakfast
Photo out of - Breakfast
Choose one of 4 options: a snack at reception from 4am; a buffet breakfast; hot drinks, orange juice and croissants served at the bar for those in a hurry; or room service.
Buffet
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
Hot Breakfast
Cold breakfast
Restaurant
Le Patio
Choose one of 4 options: a snack at reception from 4am; a buffet breakfast; hot drinks, orange juice and croissants served at the bar for those in a hurry; or room service.
Pool
Photo out of - Pool
NOVOTEL
Location
On site
Pool features
Outdoor pool
Overflowing pool
Chlorure treatment
At your disposal
Flotation Devices
Swimming ring
Shower
Access & Security
Pool areas wheelchair accessible
Ramp access
Staff trained in first aid
Dimension
Pool Depth Min:
1.6 m /
1.6 ft
Pool Depth Max:
1.9 m /
1.9 ft
Pool Size Min:
4.5 m /
1.6 ft
Pool Size Max:
1 m /
1.9 ft
2 fitness centers
On site
Fitness equipment
Free weights
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Weight machine
Core/stability training equipment
Cardiovascular equipment
Cross trainer
TV in the room
Towels available
Wellness services and equipments
HammamAdditional charge
Hot tubAdditional charge
Jacuzzi/Whirlpool bathAdditional charge
Sauna roomAdditional charge
Spa bathAdditional charge
Area lounge
Rest room
Sales of cosmetics
Personal lessons and special care
MassageAdditional charge
Manicure & PedicureAdditional charge
Fitness room
Additional charge
The Novotel Avignon Centre recommends its NOVASPA, with a hot tub, hammam, sauna, body and facial treatments. (paid service and by appointment only at 04 32 74 70 07). Minors not permitted.
Location
On site
Fitness equipment
Free weights
Rowing machine
Exercise Bike
Treadmill
Fitness machines
Weight machine
Cardiovascular equipment
Exercise bikes
Cross trainer
TV in the room
The Novotel Avignon Centre recommends its NOVASPA, with a hot tub, hammam, sauna, body and facial treatments. (paid service and by appointment only at 04 32 74 70 07). Minors not permitted.
Spa
Photo out of - Spa
Additional charge
The Novotel Avignon Centre recommends its NOVASPA, with a hot tub, hammam, sauna, body and facial treatments. (paid service and by appointment only at 04 32 74 70 07). Minors not permitted.
Location
On site
Accessibility
Accessible service
Other informations
Services
Shop
Tea Room
Spa Treatment
At your disposal
Towels available
Bathrobe available
Slippers
Access & security
Reduced mobility Facilities
Wheelchair access
The Novotel Avignon Centre recommends its NOVASPA, with a hot tub, hammam, sauna, body and facial treatments. (paid service and by appointment only at 04 32 74 70 07). Minors not permitted.
Whether you want a small, intimate gathering or a grand occasion for hundreds, our facilities will accommodate your every need. Let us make your dream come true...
Compared with other Novotel, the overall experience was somehow less complete.
Dear guest,
Thank you for taking the time to tell us about your experience at the Novotel Avignon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Pauline
Cheffe de réception
Customer review rating 4.5/5
Wai W. C.
Families
-
Confirmed reviews ALL
there is a bit of hiccups during the stay but the staff quickly fixed it for me. I appreciate a lot. Other facilities are also good. I will surely come back.
Hello
It’s lovely to know that you enjoyed the location, the cleanliness of your room and the comfort of your bed. We’re especially pleased that our team was able to sort out the few issues you encountered quickly and make sure they didn’t affect the rest of your stay.
Your kind words about the team are much appreciated, and we’re happy that you also enjoyed the hotel’s facilities. Most of all, hearing that you would gladly come back is the best feedback we could receive.
We look forward to welcoming you again for another pleasant stay.
Bien à vous,
Jordan – Service Réception
Customer review rating 4.5/5
Rhiannon S.
Families
-
Confirmed reviews ALL
We stayed for 2 nights and found the hotel clean, modern and very comfortable. Breakfast was fantastic, as were the staff. The pool was perfect for a dip and the pool bar staff were very accommodating.
Hello,
Thank you for your lovely feedback. We’re delighted that you enjoyed the comfort and atmosphere of the hotel, as well as the breakfast and pool area. It’s also great to hear that our teams made you feel welcome throughout your stay.
We hope to see you again on your next visit to Avignon.
Kind regards,
Jordan - Front Desk Team
Customer review rating 4.0/5
Kumiko M.
Families
-
Confirmed reviews ALL
We were satisfied with our stay. The reception and restaurant staff were extremely welcoming, and everyone was friendly despite our stay being a few days after the Avignon festival. Thus, the room was not in the best condition as I would have expected, but after requesting the housekeeping personnel to vacuum clean the room directly, our stay became more comfortable. The faucet pipe also stank of sewage for the first two days, but this was also taken care of without request, which was greatly appreciated. We also had problems with the TV (electronic failure) on our first evening. This was promptly solved by turning off the fuse in the room. The personnel at the reception and another person who personally dealt with the issue promptly reacted, so we didn't have any problems after that.
Hello,
Thank you for taking the time to share your experience. We’re pleased to hear that our reception and restaurant teams made you feel welcome and that the various issues you encountered were dealt with promptly during your stay.
We’re sorry, however, that the room was not in the condition you expected on arrival. We also understand that having to deal with the smell from the faucet and the TV issue was not ideal, even though our team was able to resolve them quickly. Your comments are helpful and will be shared with the relevant departments.
We hope to have the opportunity to welcome you again under better circumstances.
Kind regards,
Jordan - Front Desk Team
Customer review rating 1.5/5
Jean S. G.
Families
-
Confirmed reviews ALL
The room did not meet our expectations. The air conditioning was not working, making the room extremely hot and the night very uncomfortable. The staff were helpful and provided two fans, which we appreciated, but this only partially solved the issue.
There was also an unpleasant smell in the room, the sink was clogged, and the bed was very squeaky.
Overall, too many issues for a comfortable hotel stay
Dear guest,
Thank you for taking the time to tell us about your experience at the Novotel Avignon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Pauline
Cheffe de réception
Customer review rating 4.5/5
Wai W. C.
Families
-
Confirmed reviews ALL
there is a bit of hiccups during the stay but the staff quickly fixed it for me. I appreciate a lot. Other facilities are also good. I will surely come back.
Hello
It’s lovely to know that you enjoyed the location, the cleanliness of your room and the comfort of your bed. We’re especially pleased that our team was able to sort out the few issues you encountered quickly and make sure they didn’t affect the rest of your stay.
Your kind words about the team are much appreciated, and we’re happy that you also enjoyed the hotel’s facilities. Most of all, hearing that you would gladly come back is the best feedback we could receive.
We look forward to welcoming you again for another pleasant stay.
Bien à vous,
Jordan – Service Réception
Customer review rating 4.5/5
Rhiannon S.
Families
-
Confirmed reviews ALL
We stayed for 2 nights and found the hotel clean, modern and very comfortable. Breakfast was fantastic, as were the staff. The pool was perfect for a dip and the pool bar staff were very accommodating.
Hello,
Thank you for your lovely feedback. We’re delighted that you enjoyed the comfort and atmosphere of the hotel, as well as the breakfast and pool area. It’s also great to hear that our teams made you feel welcome throughout your stay.
We hope to see you again on your next visit to Avignon.
Kind regards,
Jordan - Front Desk Team
Customer review rating 4.0/5
Kumiko M.
Families
-
Confirmed reviews ALL
We were satisfied with our stay. The reception and restaurant staff were extremely welcoming, and everyone was friendly despite our stay being a few days after the Avignon festival. Thus, the room was not in the best condition as I would have expected, but after requesting the housekeeping personnel to vacuum clean the room directly, our stay became more comfortable. The faucet pipe also stank of sewage for the first two days, but this was also taken care of without request, which was greatly appreciated. We also had problems with the TV (electronic failure) on our first evening. This was promptly solved by turning off the fuse in the room. The personnel at the reception and another person who personally dealt with the issue promptly reacted, so we didn't have any problems after that.
Hello,
Thank you for taking the time to share your experience. We’re pleased to hear that our reception and restaurant teams made you feel welcome and that the various issues you encountered were dealt with promptly during your stay.
We’re sorry, however, that the room was not in the condition you expected on arrival. We also understand that having to deal with the smell from the faucet and the TV issue was not ideal, even though our team was able to resolve them quickly. Your comments are helpful and will be shared with the relevant departments.
We hope to have the opportunity to welcome you again under better circumstances.
Kind regards,
Jordan - Front Desk Team
Customer review rating 1.5/5
Jean S. G.
Families
-
Confirmed reviews ALL
The room did not meet our expectations. The air conditioning was not working, making the room extremely hot and the night very uncomfortable. The staff were helpful and provided two fans, which we appreciated, but this only partially solved the issue.
There was also an unpleasant smell in the room, the sink was clogged, and the bed was very squeaky.
Overall, too many issues for a comfortable hotel stay
Customer review rating 4.0/5
Anonymous
Families
-
Confirmed reviews ALL
the ctrip website said the room has a bed, sofa bed and pull down bed, which is a little bit confusing without proper pictures. I would highly recommend hotel to put more exact pictures of each room on the booking website. As i notice room is usually same size. I appreciate that they make the sofa bed for us before our arrival.
Customer review rating 4.0/5
Albert H.
Families
-
Confirmed reviews ALL
It was very nice to stay here, the room was great with a very nice bed and nice pillows. The staff is super kind and helpful. We had unfortunately a very ugly and deteriorated bathtub with hair sticking to it and the breakfast experience was just terrible
Cher client,
Nous vous remercions pour vos compliments soulignant le confort de nos lits et la gentillesse de notre équipe.
Nous sommes ravis que vous ayez apprécié ces aspects de votre séjour. Nous vous présentons en revanche nos plus sincères excuses pour l'état inacceptable de la baignoire ainsi que pour votre déception concernant le petit-déjeuner.
Vos remarques sur la propreté de la salle de bains et le service du matin ont immédiatement été transmises à notre gouvernante et à notre équipe de restauration afin d'effectuer les contrôles et corrections nécessaires.
Nous espérons avoir le plaisir de vous accueillir à nouveau au Novotel Avignon Centre pour vous offrir une expérience parfaite en tout point.
Bien cordialement,
Cameron
Service réception
Customer review rating 5.0/5
E C.
Families
-
Confirmed reviews ALL
Very convenient access off autoroute, good parking, and proximity on foot to historical town centre. Clean, comfy, quiet. Special mention to Ilan on reception who accommodated our interconnecting rooms request.
Customer review rating 4.0/5
Shaun F. D. W.
Couples
-
Confirmed reviews ALL
Comfortable stay in an Executive Suite during Festival Time. Rates for the rooms were high for the offering. Air conditioning struggled to keep the room cool during the heatwave. Pool provided a cooling respite. Staff generally very helpful.
Dear Guest,
Thank you for taking the time to share your feedback.
We are delighted to hear that you enjoyed our convenient location, close to both the railway station and Avignon's historic city centre, and that you had a comfortable stay in one of our Executive Suites. We are also pleased that you appreciated our swimming pool and found our team to be helpful throughout your visit.
We regret that the air conditioning did not perform as expected during the heatwave. We understand how important a comfortable room temperature is, especially during periods of extreme weather, and we appreciate you bringing this to our attention.
Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back on your next visit to Avignon.
Kind regards,
Jordan – Front Office Team
Customer review rating 1.0/5
Esther K. C.
Business
-
Confirmed reviews ALL
I am writing to share my experience during my recent stay at Novotel Avignon Centre. Unfortunately, several issues throughout our stay significantly affected our impression of the hotel.
The room itself had multiple maintenance problems, including stained carpeting and a stained chair, a bathroom sink that drained poorly, a broken bathroom trash can, and a room telephone with persistent static when calling the front desk. The trash can was reported three separate times during our four-day stay but was never replaced.
The most disappointing aspect of our stay, however, was our experience in the hotel restaurant. After arriving from Los Angeles following approximately 44 hours of travel, my daughter and I were looking forward to a relaxing dinner.
When I hesitated to order the €41 fixed-price menu because it was not available during the weekend, our waitress offered to serve us the weekday version for €31. We accepted based on that understanding. After waiting approximately 40 minutes for the included dessert and nearly two hours for the entire meal, I discovered that the promised reduction had not been applied to the bill.
When I returned to inquire about the discrepancy, I was told the waitress had already finished her shift. The restaurant manager stated that such a discount would not have been offered and denied that any misunderstanding had occurred, despite my explaining exactly what had been promised. I found his manner unnecessarily confrontational and dismissive, particularly as the conversation took place in front of my young daughter with him continously stating I had misunderstood. I did not.
I subsequently informed the hotel reception, where I was told the manager had likely been under stress because the restaurant's computer system was experiencing problems. While I appreciate the explanation, it did not address either the billing issue or the manner in which the situation was handled.
I recognize that hotels are especially busy during the Festival d'Avignon, and I appreciate the property's convenient location and effective air conditioning. However, repeated unresolved maintenance issues combined with the handling of the restaurant incident fell well below the standard I expected from a four-star Novotel.
I hope you will review both the room maintenance procedures and the restaurant's approach to customer service, staff communication, and billing practices so that future guests do not have a similar experience.
Esther
Dear Esther,
Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay did not meet your expectations.
We sincerely regret the maintenance issues you encountered in your room. The problems you described, as well as the lack of resolution despite your repeated requests, do not reflect the standards of quality and service we strive to provide. Please be assured that your comments have been shared with the relevant teams so that the necessary actions can be taken.
We are also very sorry to hear about your experience at our restaurant. We understand your disappointment regarding the misunderstanding about the menu offer, as well as the way the situation was handled. This is not the level of service we aim to deliver, and we sincerely apologize that you felt unheard and treated without the care and respect you deserved.
We also appreciate your positive comments regarding our location and the comfort of our air conditioning. Feedback such as yours, both positive and constructive, is invaluable in helping us improve our services.
We hope to have the opportunity to welcome you back in the future and provide you with the high-quality experience you were expecting.
Kind regards,
Jordan – Front Office Team
Customer review rating 5.0/5
Catherine D. A.
Couples
-
Confirmed reviews ALL
Jeremy at check in was excellent and helpful. Hotel was finished to a good quality and it was a lovely respite from the heat.
Bonjour,
Un grand merci d'avoir pris le temps de partager votre expérience suite à votre séjour parmi nous.
Nous sommes absolument ravis de lire que votre séjour s'est très bien déroulé et que vous repartez satisfait. C’est la plus belle des récompenses pour toute notre équipe !
Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement.
Bien à vous,
Jimmy- Service Réception
Customer review rating 0.5/5
Yishan W.
Families
-
Confirmed reviews ALL
Well-located and the reception staff were very nice and professional. However, I had a terrible experience with housekeeping. The staff member knocked but pushed the door open before I could even respond. To make matters worse, she saw me changing clothes but didn't immediately close the door or leave—instead, she stood there and asked if she could come in. This is a severe violation of privacy and a huge management failure. I felt completely unsafe.
Bonjour,
Tout d’abord, merci d’avoir pris le temps de partager votre expérience avec nous. Je suis sincèrement désolé que votre séjour ait été entaché par une situation aussi grave concernant la vie privée et la sécurité dans votre chambre. Vous avez raison de souligner que le respect de la vie privée et une présence du personnel bien cadrée sont des bases essentielles d’un séjour serein.
Nous prenons votre remarque très au sérieux. Nous allons mener une révision complète des protocoles d’entrée en chambre et renforcer la supervision afin que le personnel n’entre jamais sans une réponse verbale du client et sans validation claire des procédures de sécurité. Votre observation sur la nécessité d’un respect strict des règles de confidentialité sera partagée avec les équipes concernées, et des formations supplémentaires seront prévues pour prévenir tout incident similaire à l’avenir. Nous voulons aussi vous assurer que des mesures appropriées seront prises pour que vous vous sentiez en sécurité et respecté lors de vos prochains séjours.
Encore une fois, merci pour votre franchise. Votre retour est précieux pour nous aider à devenir un établissement plus sûr et plus attentif.
Bien à vous,
Jordan - Service Réception
Customer review rating 3.0/5
Paul J. O.
Couples
-
Confirmed reviews ALL
Booked an executive suite which was a great size and good amenities however I assume due to the heatwave the entire air conditioning system in both rooms of the suite did. It work and the rooms were extremely hot.
There was a nice terrace but this could not be used as accessing it only opened the room up for more heat.
There was a smell of sewage across all of the 4th floor (which I assume was also heatwave related)
All the above considered, it was still a pleasant stay as the staff were great and very apologetic. They tried their best to make our stay as good as possible
Dear Guest,
Thank you for taking the time to share your feedback following your stay with us.
We are pleased to hear that you appreciated the size and amenities of your Executive Suite, and especially the kindness and dedication of our team. Your kind words about our staff mean a great deal, and we will be sure to share your compliments with them.
We sincerely apologize for the inconvenience caused by the air conditioning issues during the recent heatwave, as well as the unpleasant odor you experienced on the fourth floor. We understand how these issues affected your comfort and regret that they impacted your overall experience. Please rest assured that we have been investigating these matters and are taking the necessary steps to prevent similar situations in the future.
We truly appreciate your understanding and your positive attitude despite these unexpected circumstances. It was a pleasure welcoming you, and we hope to have the opportunity to provide you with a much more comfortable experience on your next visit.
Novotel team
Customer review rating 4.5/5
Duco J. V. D. N.
Couples
-
Confirmed reviews ALL
Comfortable rooms, nice swimming pool and good breakfast.
Bonjour,
Nous vous remercions d'avoir pris le temps de partager votre expérience.
Nous sommes ravis d'apprendre que votre séjour a été à la hauteur de vos attentes.
Votre satisfaction est notre plus belle récompense !
Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement parmi nous.
Ilan - Service réception
Customer review rating 2.0/5
Andrew P. M.
Couples
-
Confirmed reviews ALL
Unfortunately, there were several issues with our stay at the Novotel Avignon Centre.
Dear Guest,
Thank you for taking the time to share your feedback.
First, I would like to apologize that your stay did not meet your expectations.
I am the receptionist you spoke with regarding the mattress issue, and I was genuinely sorry to hear about your discomfort. I assured you that the matter would be investigated and, if necessary, an alternative solution would be found. At no point was I intentionally cold or dismissive during our conversation. I always strive to assist our guests in a courteous and professional manner, and I am disappointed to read that our interaction was perceived otherwise.
Regarding the mattress and housekeeping concerns, I regret that the issue was not resolved to your satisfaction during your stay. This is certainly not the level of service we aim to provide, and your comments have been shared with the relevant departments for review.
We appreciate all feedback, both positive and negative, as it helps us improve. Nevertheless, we believe it is important that reviews remain balanced and reflect the efforts made by our team to address issues when they are reported.
Kind regards,
Jordan - Reception Team
Customer review rating 3.0/5
Robert J. B.
Families
-
Confirmed reviews ALL
The hotel is well situated near the train station. Check-in was slow and our rooms were not ready until almost 4pm. Breakfast had good baked items but the eggs and bacon were terrible, including poorly thought out stations to fry or boil your own eggs. The suites were poorly laid out with random furniture and low quality couches/sofa beds. I would not stay here again nor recommend it.
Hello,
Thank you for sharing your experience following your stay.
We are delighted that you enjoyed our location near the train station as well as the quality of our baked goods at breakfast.
We sincerely apologize for the wait you experienced upon arrival. Rooms are usually available starting at 2:00 PM, but availability also depends on our staffing levels and the hotel’s occupancy. Rest assured that our team did everything possible to ensure you could access your room as quickly as possible.
Regarding breakfast, we have taken note of your comments. Our egg-cooking station was designed to allow everyone to prepare their eggs according to their preferences, but we understand that this concept may not suit all our guests.
We also regret that the layout of the suite and the comfort of the furniture did not meet your expectations. Your feedback is invaluable and helps us continue to improve our services.
Thank you for taking the time to share your observations with us, and we regret that we were unable to fully meet your expectations during your stay.
Kind regards,
Cameron
Front Desk
Customer review rating 4.5/5
Jacques D. C.
Couples
-
Confirmed reviews ALL
Professional and friendly staff. Confortable and quiet room
Dear customer
Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated our professional and friendly staff, as well as the comfort and quiet atmosphere of your room.
Your kind words are a great encouragement to our team, and we look forward to welcoming you back for another enjoyable stay.
Novotel team
Customer review rating 4.5/5
Peter J. A.
Couples
-
Confirmed reviews ALL
Comfortable bed, nice room. Shame about the floor being refitted by the lifts.
Dear Customer,
Thank you for your feedback. We are delighted to hear that you enjoyed our bedding and the rooms.
We are sorry to learn that the tile floor work near the elevator caused some discomfort during your stay. These improvements are part of our ongoing efforts to enhance our hotel and provide an even better experience for our guests. Unfortunately, renovation work is sometimes necessary to achieve these improvements.
We hope you were still able to enjoy your stay with us despite this inconvenience, and we look forward to having the opportunity to welcome you back in the future.
Novotel team
Customer review rating 5.0/5
Christopher R. B.
Friends
-
Confirmed reviews ALL
A comfortable hotel with convenient access to both the station and the city centre
Hello,
Thank you for your kind review!
We're delighted to hear that you enjoyed our convenient location, with easy access to both the station and the city centre. We also appreciate your positive comments about the comfort of the hotel. We look forward to welcoming you again on your next visit!
Regards,
Jordan - Reception Service
Customer review rating 4.0/5
David P.
Couples
-
Confirmed reviews ALL
Good
Dear Guest,
Thank you for taking the time to share your feedback following your stay with us.
We are delighted to read that you appreciated our convenient location, the cleanliness of the hotel, and the comfort of your accommodation. It is also a pleasure to know that your booking experience, breakfast, Wi-Fi, and check-out process met your expectations.
As a valued ALL Silver member, we sincerely thank you for your loyalty and for recommending our hotel.
We look forward to welcoming you again on your next visit.
Kind regards,
Ilan - Front Desk
Web-users rating
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Frequently asked questions
Novotel Avignon Centre is located at 20 Boulevard Saint Roch, 84000 Avignon, France, in the heart of the city center. We are just a stone's throw from the Avignon Railway station, which is only 50 meters away or a 2-minute walk. You can easily explore historic sites like the Palais des Papes, reachable within a 15-minute walk.
Novotel Avignon Centre offers a variety of accommodations including:
Classic Room with 1 Queen size bed or 2 single beds
Executive Room with 1 King size bed or 1 Queen size bed
Standard Room with 1 double bed, accessible for people with reduced mobility
Suite and Executive Suite with 1 King size bed
Our family rooms and suites can accommodate up to 2 adults and 2 children.
At Novotel Avignon Centre, we provide a range of amenities to enhance your stay:
Free Wi-Fi and secure underground car park for an additional fee
Buffet breakfast and air conditioning
Outdoor pool and Novaspa with sauna, hammam, and hot tub
Le Patio restaurant and L'Instant Parenthèse bar
Fitness center and 12 meeting rooms
Pets allowed for an additional fee
At Novotel Avignon Centre, you can dine at Le Patio, which serves Mediterranean cuisine daily from 12:00 PM to 2:30 PM and 7:00 PM to 10:00 PM. Our bar, L'Instant Parenthèse, offers cocktails and snacks 7 days a week in a chic setting. We also provide a buffet breakfast from 6:30 AM to 10:00 AM and a children's menu.
At Novotel Avignon Centre, check-in is available from 02:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Novotel Avignon Centre regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Novotel Avignon Centre using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are allowed at Novotel Avignon Centre. Regarding potential fees, please contact the hotel for information regarding the additional charge.
Novotel Avignon Centre features 700 m2 of meeting space across 12 rooms bathed in natural light, ideal for your seminars. Our largest room can accommodate up to 255 people in a theater-style setup. We also provide a business center and high-speed Wi-Fi to support your professional needs.
At Novotel Avignon Centre, we are delighted to host your wedding or grand occasion, accommodating every need from intimate gatherings to large events. Our facilities include 12 meeting rooms with a maximum capacity of 255 seats and space for banquets of up to 170 guests. You can also enjoy our patio and terrace areas for your celebrations.
Novotel Avignon Centre is a wheelchair accessible hotel featuring 4 rooms specifically designed for people with reduced mobility. Our facilities include accessible bathrooms with 32-inch wide doors, elevators, and accessible parking spaces. The restaurant, bar, and pool areas are also fully accessible to ensure a comfortable stay for all our guests.
Yes, Novotel Avignon Centre allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Novotel Avignon Centre, you can easily visit several landmarks on foot:
Avignon Railway station - 2 min walk
Palais des Papes - 15 min walk
The Novaspa at Novotel Avignon Centre offers a rejuvenating experience with facilities including a hot tub, hammam, sauna, and a new aquatic area. You can book body and facial treatments, as well as massages, for an additional fee. Please note that these services are available by appointment and are not permitted for minors.
Novotel Avignon Centre caters to business travelers with 12 light-filled meeting rooms and a dedicated business center. Each room features a business desk with an adjustable lamp and high-speed Wi-Fi to ensure productivity. You can also enjoy a buffet breakfast starting from 6:30 AM to prepare for your day.
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