Mercure Le Touquet 4 stars

Customer review rating (ALL Rating) 4.5/5 760 reviews

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Mercure Le Touquet - Image 1
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221 Allée du Nouveau Siècle, 62520 LE TOUQUET, France

Description

Hotel extras

  • Swimming pool with 17-meter swim lane

  • Excellent KOS Spa

  • Bistronomic restaurant and large terrace

  • Conference and co-working space

  • Living space in woodland

Our accommodation(s)

Hotel location

Mercure Le Touquet

221 Allée du Nouveau Siècle
62520 LE TOUQUET
France

GPS:50.510665, 1.613551

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TRIBU

The restaurant offers a warm welcome as you enter its very hip and arty lobby with elegant and relaxed décor: the open kitchen invites you to try the chef's special dishes from fresh, homegrown products.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  760 reviews

Customer review rating 1.0/5

Dharshini D. Families - Confirmed reviews ALL

This was our fifth stay at the hotel (not that they’ve ever acknowledged were repeat customers,)despite being a member. The rooms remain visually smart and clean (although cheaply done - poor soundproofing, no locks on bathrooms etc) . But the other facilities and services have dropped woefully (where have all the cheerful, helpful staff gone?) - even though the rates have doubled (and they’ve introduced a cheeky parking charge!). We chose to return for a relaxing mini break - but it really wasn’t. We waited over half an hour in the bar for a simple drink to arrive, another hour for a charcuterie board (waiter admitted he’d forgotten to order it - no attempt to apologise or compensate). It ruined the evening and atmosphere in the bar - other guests too were complaining . Breakfast was abysmal: cold slimey scrambled eggs, cold leathery bacon, flies on the cheese, broken coffee machine and no hot chocolate. No sign of any staff to assist. Sauna in spa out of order, spa changing room floors water logged and dangerous - no attempts to clean the messy area nor signs of staff. Attempts to raise issues at reception sneered at and dismissed (no signs of any managers). Too expensive for a dismal experience, we checked out earlier than planned. Hotel has seriously downhill. Have booked elsewhere for next visit.

Customer review rating 4.0/5

Fraser M. Couples - Confirmed reviews ALL

Very new and smart. Everything was smart, from the chairs in our room to dinner. In addition to smart, the room was also dingy; it needs more light. A double it looked more suited to one person; it needs more wardrobe space. Staff members were courteous and helpful but didn't seem completely at ease (except for the young woman who checked us in, who was superb); they seemed to lack spontaneity. The hotel's Achiles Heel is its distance from anywhere, given Le Touquet's quite lamentable public transport. We gave up and walked everywhere (eg 30' each way for dinner away ftom the hotel). Talking of dinner, the restaurant is good; inventive attractive creations served in good time.

Customer review rating 0.5/5

David C. Couples - Confirmed reviews ALL

We have been charged for four nights animal supplement after staying two nights. Rude staff member unable to sort out. Also the sauna was not working

Customer review rating 4.0/5

Matthew S. Friends - Confirmed reviews ALL

Nice hotel, although the reception needs more people at busy times. Breakfast too expensive for this type of hotel. 8 euros a day to park is excessive considering you need a car tote into town

Customer review rating 5.0/5

Gordon H. Couples - Confirmed reviews ALL

Checking easy, had two separate booking numbers , sorted without fuss.

Other web-users rate our hotel

  • 327 reviews 6.6/10 Location
  • 543 reviews 6.8/10 Room
  • 635 reviews 7.7/10 Service
  • 10 reviews 1.9/10 WiFi
  • 313 reviews 8/10 Breakfast
  • 201 reviews 9.6/10 Vibe
  • 179 reviews 6.5/10 Cleanliness
  • 159 reviews 2.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.