Good room with a beautiful view - every staff member was very nice - marvellous swimming pool

We booked through the reservation center as our adult daughter is disabled and we needed two interconnecting rooms so that we can be together to provide support. After speaking to the hotel, the phone agent confirmed that there were two seaview with balcony rooms that were interconnecting. The rooms were duly booked and the confirmation was followed up by email. A couple of days before our stay another email arrived advising that if we wanted interconnecting rooms, one of the rooms would need to be changed to seaview but without a balcony. We accepted the change but when we arrived at the hotel there were no interconnecting rooms! Luckily after a lot of faffing and stress the front desk found us a family room which was at the far end of the hotel with no seaview. The room was small but clean and we were grateful that we could all be in the same room. However, my daughter developed a few itches after the first night. I wonder if it was to do with the sofa bed as my husband also got terrible itches after he swapped bed with my daughter in the middle of the night when she couldn't get comfortable and was tossing and turning a lot causing loud squeaky noises. My son and daughter in law managed to get a seaview room so we were able to enjoy the seaview a bit but it's not the same as waking up to it! Also the room and the balcony are so small we could hardly move when the 5 of us were together. We were very disappointed with our experience as we cut short our stay at the Holiday Inn Resort Le Touquet to try the Ibis out for its seaview rooms. We joined Accor thinking that we may try their other hotels in the future but think we will stay with IHG or Hilton instead.

We arrived late and did not know where to park. Reception some distance from car park. Check in not a great experience.

Pleasant stay. Good location, professional and friendly staff.

Well located, friendly and helpful staff, good service

Comfortable room and good facilities. Limited food services. Overall pleasant stay.

Hotel is well located and the rooms have a beautiful view of the sea/beach. Lobby's entrance is quite difficult to find (it's the big building between the Ibis and the Novotel) because of the "not so clear" instructions. We didn't try the restaurant nor the breakfast. By looking at it in the mornings, the breakfast seemed to be quite expensive for what was delivered.

This is not the normal Ibis, it is more upmarket and a spa hotel. Dogs are not permitted in the restaurant. It is more expensive than normal. It is coupled with the Mercury hotel, quite large and finding the check in is a bit tricky. It is a very pleasant hotel, in a nutshell - just not your normal Ibis

Location is great. Breathtaking views from restaurant and bar. Hotel oriented to pool and spa activities. Very long corridors. To access to lobby from the ibis entrance, you have to travel through the spa, swimming pool, restaurant and take 2 elevators. As my key was not properly activated, I had to do the whole trip again with luggage. Additional service is overated and was charged twice. It is nice to have a kettle, but it was calcified, thus non usable.

The hotel is relatively new with a great setting and some wonderful vistas - but it looks like the finishing was hurried and the layout and signage in this hotel and spa is somewhat confusing .the restaurant has some good dishes but my food was cold and the service below average

The room was comfortable and well equiped. The problems start at the arrival: in order to check in we had to take two lifts and walk a long corridor. And then we had to come back to the starting point, where all the rooms are. We booked a room with a sea view and were given a room with a staircase in front of the window. We had to walk all the way back to the reception and back in order to get another room. Breakfast was until 10:30 but at 09:50 the staff started preparing the tables for lunch time and they didn't allow people to sit where they wanted, ridiculous!!

Basic, functional & efficient hotel for short stay. Great sea view. Long corridors from Reception to rooms. Breakfast disappointing as no hot options. Good car parking and easy stroll along sea front/beach to get into town.

The hotel has had some improvements since my last stay and I do not think they are for the better. The combined reception for the Ibis & Novotel does not work for me. It is necessary to walk a fair way to check out of the hotel along with the undesirable effect of walking through the dining area. It was off putting to have suitcases being pulled along whilst trying to eat. Signage is very poor.

This hotel is not the Ritz but the view of the beach from our room, normally I would score the hotel a *** but the view, the staff and the swimming pool facility i can't fault.The room itself is cosy, clean and adequate, should be interesting to see what the hotel is like when it has been updated.

The location was perfect but you definitely need a second floor room to experience the best of the hotel. The domestic staff keep the rooms spotless and the catering staff are a joy especially Helene.