Novotel Thalassa Le Touquet

Went for a week in July with my parents who have difficulty walking. The hotel staff were very good with them and accommodated their needs. The food for Breakfast, Lunch and Dinner was absolutely delicious. Overall a fantastic time was had.

Location and services are just great

Good size room, Jack and Jill showers, super view, reception staff helpful, pool is large and steam room is okay. Water needed poolside. Buffet breakfast wide choice and all very tasty.

Rude restaurant manager telling me that I should have booked for dinner (party of 5 adults) at least two weeks prior to staying in the hotel. No taxis available so went to Ibis Cafe adjacent where we had another horrendous experience. Car park was full as conference going on and no one had informed us of the total lack of facilities or service before we arrived. We had booked the hotel three months prior to arrival.

We stayed 2 nights at the Novotel le Touquet at the beg of September 2022. We chose the hotel because of its location in front of the beach, the quality of the facility with indoor pool to relax, and as dogs are allowed (chargeable). Our arrival went well and we were explained the necessary stuff. We have a newborn with us so rely on hotel restaurant to get through the evenings and order room service. We had room service on our 1st, the service was good because we got our mains then later on the deserts. However the food was awful my wife had salmon ravioles - they were tasteless the sauce was insipide and watery. I had the steak which was ok however the pepper sauce was watery too. Desert came as a fondant each in a plastic container with a bit of crème anglaise. The whole thing was clearly pre packaged and just heated up then served. I doubt there is any real chef in the kitchen to be honest. On that basis we did no order room service nor did we sat at the restaurant for the rest of the stay, nor did we have breakfast for the ridiculous amount of 20€ pp. Jt was our first time in Le Touquet and while we enjoyed the views this will probably also be our last time. Le Touquet is a touristy town, we did not find the food attractive at all, not just at the hotel. We had a far more enjoyable stay in Boulogne sur mer. As we checked out we were not asked for feedback on our stay. So here it is.