Novotel Thalassa Le Touquet Hotel 4 stars

We've been coming regularly to this hotel for over 18 years. Given that it has become almost a family tradition, we will probably continue doing so in the future. Basically for the location. The place has recently undergone a badly needed revamp; structurally it's much better than it was. However, there's a new, much younger staff. Efficient and polite, but little passion. Hard to put a finger on it, but you now get the feeling that the only thing that counts for the management is the bottom line. No effort necessary really since everyone comes for the view of the sea and the place is always full. The thrill is gone. Dommage.

we used to stay at the hotel every year when our children were young and we appreciate the modernisation of the hotel. We thought the room pretty but a bit impractical, we thought the breakfast was good and the reception efficient

The hotel venue was lovely but the service was poor and not what we expected. I had to request a baby cot for my son on 3 separate occasions before it was delivered. Reception staff were curt and spoke under their breath when I complained. I also think it’s ridiculous that there is no food available in the bar or restaurant outside of strict lunch and dinner hours. We ordered room service but couldn’t have what we ordered as only half the menu was available. The pool opens at 9am which is ridiculously late for a hotel. The only polite service came from the chefs in the restaurant at breakfast.

Generally speaking we had a good experience with the people working there. A special attention for the team at the restaurant. Very good food and an excellent service. On an other hand we were disappointed with the bedrooms. The renovations done recently are really cheap and don't really improve the level of the hotel. Very small bedrooms with a mediocre equipment. The interior designer in charge is certainly not a top guy. One good point : the good quality of the beds/mattresses.

Hotel and facilities excellent. Restaurant beyond disappointing

Very relaxing in attractive room. Staff much better than the previous 20:years. Accueil staff weakest. Public areas good but offer in Ibis bR better than Novotel.

My first stay at Novotel in Le Touquet was 20 years ago. Something magical happened then and I fell in love with the place. Since then I have visited the hotel many times. I have traveled a lot the last 40 +years because of my job with an airline. In my experience there are a few hotels on this Planet that are perfect. This one is not but it is magical for me. That is why I keep coming back year after year....

Very enjoyable

We had a nice stay at the Novotel. We had a room facing the sea and the view was really extraordinary.

Good service and nice room

We were happy with our rooms, and all the staff we encountered were pleasant and helpful.

Lovely room. Great renovations in the hotel and thalassotherapy centre. Friendly service.

Travelled from Dubai, anniversary stay and attending a memorial service. No celebration for us even though we told hotel via booking. Spa unhelpful. Poor tea and coffee offering in room. No help re getting towels for pool. Nobody seemed keen to sell us spa treatments. We had €1000 budgeted to spend on treatments. Poor service and un friendly reception staff. Spent €7000 on business class flights to visit France and was recommended Novotel as regulars with Fairmont and Sofitel. Complained and got 2000 points which is poor. Not happy.

Parfait

Our room was recently renovated, comfortable and facing the sea so the view was wonderful. The only minus was the tight access to the toilet, sliding door in such a small space would work better. The restaurant also has a sea view and was wonderful for all meals. As for the spa, we only tried the pool, but were surprised that slippers were not included.