Novotel Thalassa Le Touquet Hotel 4 stars

Staff are generally unfriendly not helpful and the restaurant staff need to be taught how to treat customers properly our main dish was served before our first course but the waiter insisted one putting them down so we had to call a waitress over. Service was generally very slow and the food could have been better. If a hotel offers tea and coffee facilities in the room why only supply one of each and paper cups with wooden sticks!!! The room was not cleaned properly before or during our stay. It’s a pity because the location is good parking is fine views over the sea interesting and the hotel has been refurbished since our last stay but it would have helped if the reception had been clearly signposted including which desk was for the Novotel and which for the Ibis.

No parking facility by the hotel, but plenty where the Ibis is! Building work going on in the car park. As soon as we arrived, no welcoming message but the receptionist demanded my credit card for a €50 deposit in case of breakages (we had booked one of the top bedrooms in the hotel!).We were told that we had free minibar.Got to our room, pervading smell of bleach , watched the sunset and then decided to have a drink from the minibar, opened the door and it was empty! Rang reception, receptionist doubted my words but said he would ask the restaurant to sort it...30mns later still no drinks, rang again, once again told they would send some promptly, 30mns later still nothing so we left the hotel to find a restaurant as the food on offer at the hotel was very poor (2 restaurants listed on the website but only 1 open at nighttime!).The following morning we came down to breakfast 9.20, nobody in the lobby so we made our way to a table facing the beautiful beach and the sea, only to be told that we could not sit there, then we were told to sit in the farthest corner possible, facing the roof of the pool, and right next to the door to the kitchen.As the staff were clearing breakfast it was a constant back and forth through the door which the staff opened by kicking the door with force so they could go through whilst carrying their heavy trays (rather than pushing the door open with their backs and walking backward into the room...).They then started to set up the tables for lunch...at 9.30am! So that made me even more angry/upset that they had refused us the table with the view, which is the main attraction of staying at that hotel!!! Also it was my husband’s birthday.I had made the booking over the phone with your reservation centre (took over 1hr to book 2 hotels for 1 night!!!) and asked if something “special” could be done to mark the occasion when we got to our room.Nothing was ever mentioned, let alone done! So I was extremely upset that the lack of personal attention, kindness, civility had ruined our special celebrations.I stopped at reception when we checked out and spoke to Matteo who was the 1st person to show me courtesy.He sounded very concerned by my comments and said he would speak to his manager straight away....But to date, I have not even received a message of apology, let alone a recompense for ruining my husband’s birthday celebrations....We were not made to feel welcome at all, appalling service for a 4 star hotel!!!

Weather was less than Perfect but otherwise the stay was enjoyable

We've been coming regularly to this hotel for over 18 years. Given that it has become almost a family tradition, we will probably continue doing so in the future. Basically for the location. The place has recently undergone a badly needed revamp; structurally it's much better than it was. However, there's a new, much younger staff. Efficient and polite, but little passion. Hard to put a finger on it, but you now get the feeling that the only thing that counts for the management is the bottom line. No effort necessary really since everyone comes for the view of the sea and the place is always full. The thrill is gone. Dommage.

we used to stay at the hotel every year when our children were young and we appreciate the modernisation of the hotel. We thought the room pretty but a bit impractical, we thought the breakfast was good and the reception efficient