Novotel Thalassa Le Touquet Hotel 4 stars

Rooms as always clean and comfortable, service in the rooms and bar excellent. We were not so keen on the new reception arrangement felt it lost a bit of the personal touch. My only other comment is the lack of vegetarian options in the restaurant but that is not exclusive to your hotel. I have been a vegetarian for over twenty years so am used to the lack of choice. Other than that a very pleasant stay.

This hotel’s selling point is its situation right in the dunes. You cannot come closer to the sea. It is run efficiently but without any personal note. Great view in the sea view rooms, tastefully decorated, good beds - and very good soundproofing. There is room for improvement - no glass or cup in the rooms, only plastic or cardboard. Breakfast service is understaffed. Bizarre choice of cheese, no Brie, no Camembert. Only powdered egg made into pseudo scrambled, baked beans from a tin, crepes from a package. The bar is cleaned at odd times, eg at 21 hours, with bleach (eat de javel) while we were having a glass of wine. Nice pool.

Great location, amazing view, nice refurbishment of all hotels area, fantastic spa... but appalling IT system that made me go back to the reception twice as my key was silent... my room was 5-10 mins walk from front desk, the most remote one... the heating system is a bit noisy, rooms are fairly small, limited amenities, overall looks a bit cheap. But an amazing view and a fantastic spa!

Our first stay in Le Touquet, and we'll be back. Hotel location perfect for the short walk in to town, ensuring you burn just enough calories to indulge in your favourite dinner choices. Hotel was clean and comfortable and the swimming pool excellent.

All staff really try to make guests feel welcome including the room cleaners. The refurbishment of the Hotel is not great and the external wood cladding will soon look tatty. Not sure why you have centralised the reception areas, as it means a long walk across the swim pool each time to check with reception.

we love La Thalassa Le Touquet. since the pool is shared with IBIS - it was too busy. over 100 people in it! Queues for breakfast were lengthy (we couldnt get a table until 10am) and we couldn't get a table for dinner on Friday night whuich was disapointing. The hotel is obviously doing very well but facilities are up to the volume of guests.

Great hotel - great location.

Staff pleasant and efficient; food well above average; shop better than most hotel shops; but the bedroom was badly designed and equipped. The bed is too narrow due to the bathroom containing 2 showers being the same size as the bedroom,--if the bathroom was reduced in width by 2 metres it would still be bigger than most but would make the bedroom more acceptable. Totally inadequate bedside lights. Poor nights sleep which negated all the good things and is why we will not stay again although an A club member.

THe hotel in Le Touquet has been modernised. THe rooms appear smaller and not as comfortable as before but they are fine, just fine.

The hotel is nicely appointed but not much information is given at check in. We were keen to find out more about the vegetarian menus they claim are available but we never saw sign of them and no food was available in the bar despite the website signposting that it was. Breakfast was very good and the restaurant staff were lovely. The pool towels were ridiculously small, like a hand towel, made no sense, and they are located far from the pool, we never would’ve found them if another guest hadn’t directed us. The room was small but fine.

All excellent except for two things: 1. Our room 1256 smelled of tobacco smoke when the window was kept closed. 2. The restaurant was full and we did not have a reservation – but the staff were actually rude when they turned us away. Too much "non". We had a fabulous meal elsewhere. At all other times your staff are charming, courteous and extremely professional, so this rudeness was a shame.

But room service on Saturday night took a long time and some of the items were missing

We had a lovely time - the location is beyond wonderful. Our room was gorgeous and all the staff we encountered were great. The biggest complaint we have is the plastic glasses and paper cups in the Executive rooms - ridiculous in this day and age, not least of all due to environment issues. It comes across as cheap and penny-pinching which when the room prices are so expensive, is not what you want.

New Check-in system by the pool is poorly signposted on who wants to then move luggage to hotel via the Swimming Pool, - Checkout involves driving out of Novotel and into "New Foyer" via the IBIS. As I remarked to Staff this approach may suit NOVOTEL it doesnt suit GUESTS. Final Evening Diner we were offered previous nights menu, eventually fixed. But then my Wifes DUCK dish was inedible! Restaurant was clearly understaffed due to an "Event in Reception" To summarise one of the poorest visits we have had for my 81st Birthday celebration

Thoroughly enjoyable. Wonderful beach views from our spacious, well equipped, room. Excellent meals in the restaurant. Great customer service throughout. We liked it so much that are returning in December!