Novotel Thalassa Le Touquet

Novotel Thalassa Le Touquet 4 stars

Customer review rating (ALL Rating) 4.2/5 2,779 reviews

ALLSAFE approved hotel

Novotel Thalassa Le Touquet
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Description

Hotel extras

  • Breathtaking sea views

  • Free access to the heated seawater swimming pool

  • Restaurant with fabulous sea view

  • Spa and Thalasso treatments

  • Labeled ALLSAFE by Bureau Veritas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

With a contemporary and completely modular design, Novotel's spacious, air conditioned rooms are real living spaces and can be adapted to suit all requirements. The rooms overlooking the sea offer you a unique view determined by the tides. Our ideally equipped rooms allow you to enjoy spending time with your family or friends

Hotel location

Novotel Thalassa Le Touquet

Front de Mer, BP 214
62520 LE TOUQUET
France

Fax: +33 3 21 09 85 10

  • ETAPLES /BERCK:  Ligne 513 Thalasso

  • By plane

    LE TOUQUET At 5km / 3 miles

  • By plane

    LILLE LESQUIN At 150km / 93 miles

  • By boat

    FERRIES CALAIS At 50km / 31 miles

  • By helicopter

    AÉROPORT DU TOUQUET At 3km / 1 miles

  • By train

    ETAPLES LE TOUQUET At 5km / 3 miles

GPS:50.51445, 1.57859

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews for
Novotel Thalassa Le Touquet

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,779 reviews

TripAdvisor Rating  3.5/5  2,508 reviews

A very pleasant stay.

Customer review rating 4.5/5

G. H. Couples - Confirmed reviews ALL

A very pleasant stay.

Dear Mister H., We very much appreciate your comments regarding your stay at the hotel Novotel Thalassa Le Touquet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies concerning your check-in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Lefebvre Guest Relation Manager

excellent position on the beach

Customer review rating 4.5/5

P S. Couples - Confirmed reviews ALL

The staff are welcoming, the facilities great , the poo, sauna and Hamman.

Dear Mister S., We very much appreciate your comments regarding your stay at the Novotel Thalassa Le Touquet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Lefebvre Guest Relation Manager

Highly recommended hotel

TripAdvisor rating 5.0/5

psyuk TripAdvisor review

We spent 3 nights at Novotel Thalassa Le Touquet for Easter and cannot recommend the hotel enough. Our family room was clean and comfortable. The sea view was just fantastic and our 8 year old son was really pleased with the WIFI connection and the indoor swimming pool, which we used every morning after breakfast. Staff members were polite, professional and friendly. The food at the restaurant (incl. breakfast) was absolutely delicious, especially the seafood. There is a lot to do in Le Touquet - walks on the beach, shopping in the town centre and we also found a mini-golf and a supervised Disney club on the beach with trampolines, beach games etc for our son. Le Touquet has become our favourite French destination for a restful long weekend not too far from England and Novotel Thalassa Le Touquet the best hotel for us. Thank you for taking such good care of your guests, we will definitely be back soon!

Well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Two nights stay with daughter and son-in-law.

Dear Mister R., We very much appreciate your comments regarding your stay at the hotel Novotel Thalassa Le Touquet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Lefebvre Guest Relation Manager

Well located

Customer review rating 4.0/5

Joris E. E. L. Families - Confirmed reviews ALL

Well located, close to beach. Excellent breakfast. Salty water in swimming pool. Not 100% child friendly although people were helpfull. Room seaside doesn't have a staple bed, but seat that can be changed in double bed.

Dear Miss C., We very much appreciate your comments regarding your stay at the Novotel Thalassa Le Touquet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Lefebvre Guest Relation Manager

Great Location but be prepared for a walk to town

Customer review rating 4.0/5

Chris, U. Couples - Confirmed reviews ALL

The hotel has one of the best beach locations and views I have seen. Truly beautiful. However its located at thens of the town so be prepared for a walk to any restaurants and bars as their never are any taxis available.

Dear Mister D., We very much appreciate your comments regarding your stay at the Novotel Thalassa Le Touquet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry for the problem regarding the taxis but we have only 7 cab in Le Touquet and the area and sometimes, the cab is booked for a long way. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Lefebvre Guest Relation Manager

Great stay

Customer review rating 5.0/5

Colette G. Families - Confirmed reviews ALL

This is our second time at the hotel. First time with a sea view - wow!! Pool was fantastic. Room great. Check in and out good - staff friendly. Breakfast - good selection

Dear Miss G., We very much appreciate your comments regarding your stay at the Novotel Thalassa Le Touquet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Lefebvre Guest Relation Manager

Great stay, let down by breakfast

Customer review rating 4.0/5

Shaggy Families - Confirmed reviews ALL

Excellent room, clean and tidy, very comfortable bed. Let down by breakfast staff - left waiting for ages before being allowed in, even though they walked past us multiple times first. Asked for food allergy info, manager walked along buffet pointing at things, only provided documentation when asked again. Staff behind buffet disappeared, 5 staff were having conversation in main restaurant not clearing tables, ignoring guests when they were asking for buffet to be refilled. Otherwise, an excellent hotel.

Dear Mister S., We very much appreciate your comments regarding your stay at the hotel Novotel Thalassa Le Touquet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry for the problem concerning the breakfast and please accept your apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Lefebvre Guest Relation Manager

Good service

Customer review rating 3.5/5

Benoit O. Couples - Confirmed reviews ALL

Everything went fine. The service is good and the bed is very comfortable. The room is furnished according to the hotel category but the bathroom and the toilet are very small. Also, the door of the toilet is opening in the wrong direction. This is a security issue because if somebody faints in the toilet, it is not possible to open the door. Weird.

Nice location with direct access to a long beach, less ideal for families and stay is expensive

Customer review rating 3.0/5

D. Families - Confirmed reviews ALL

1 night stay over the weekend 2 adults and 2 kids. Family room is only available on the ground floor with sight on the parking and still is charged 400€ per night

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Le Service Clients Thalassa Sea & Spa Le Touquet

Good Stay

Customer review rating 4.0/5

Martin Couples - Confirmed reviews ALL

We had two stays within 8 days. Both went well but we were disappointed that twice we were unable to book dinner in the restaurant because of "reduced capacity due to staff shortages".

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Le Service Clients Thalassa Sea & Spa Le Touquet

Superb location

Customer review rating 5.0/5

Martin G. Couples - Confirmed reviews ALL

A wonderful location on the seafront with very welcoming and kind staff. Our room was very good and had everything we needed. Can't wait to go back.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Le Service Clients Thalassa Sea & Spa Le Touquet

Bedding unclean

TripAdvisor rating 1.0/5

Maps744379 TripAdvisor review

What a real shame! The hotel is stunning and staff were friendly. The room has an incredible view. Unfortunately the bedding in the sofa bed was dirty and unchanged with sand from previous guests. I mentioned this to the hotel and also emailed my concerns but have had a lack of response from management which is very disappointing.

Nice stay and hotel but SPA very limited

TripAdvisor rating 3.0/5

Alexandre M TripAdvisor review

Very nice stay and hotel but SPA very limited. Only a sea water swimming pool and one hammam : it is very short in terms of offer. Massage services were good but not exceptional. Our room (1227) was too close to laundry machines.

Dear Guest Thank you for taking the time to share your feedback. You can reserve on place or at reservation office (h0449-sb@accor.com) different treatments "à la carte", SPA Sea Water or Massage. Best Regards

The thrill is gone

TripAdvisor rating 2.0/5

Trail301181 Families - TripAdvisor review

We've been coming regularly to this hotel for over 18 years. Given that it has become almost a family tradition, we will probably continue doing so in the future. Basically for the location. The place has recently undergone a badly needed revamp; structurally it's much better than it was. However, there's a new, much younger staff. Efficient and polite, but little passion. Hard to put a finger on it, but you now get the feeling that the only thing that counts for the management is the bottom line. No effort necessary really since everyone comes for the view of the sea and the place is always full. The thrill is gone. Dommage.

A perfect stay

TripAdvisor rating 5.0/5

Rudi G Couples - TripAdvisor review

The hotel is facing the sea and close to the city center. The simplicity of the front of the hotel contrasts with the exceptional view from the entrance to the hotel. The service is top. No complaints.

The location is the star attraction of this hotel

TripAdvisor rating 4.0/5

Retired_traveller333 Couples - TripAdvisor review

Our room had been recently refurbished so it felt fresh although the bed was too hard for us. The comments by many other reviewers about paper cups for coffee in the room are relevant. Although we had a Nespresso machine in our room, we only got two coffee capsules per day so we were limited to one cup of coffee each per day which considering the price we were paying for the room, this seemed inadequate. The rooms are small however if you have a sea facing room, the wonderful view of the huge beach gives you a feeling of space. The restaurant looked nice but we were not able to eat dinner there because no dogs are allowed in the restaurant. Luckily there are several good quality restaurants in the town that accept dogs. I had read complaints about the staff attitude before we went, but on our trip they were fine and did their best to answer our various questions.

Wonderful stay.

TripAdvisor rating 5.0/5

Trail301181 Couples - TripAdvisor review

I try to avoid excessive reviews, and most often agree to comment only when confronted with some kind of issue during my stay. Well, for once, this is simply to say that everything about my stay was absolutely wonderful. Front desk (check-in, check-out) : 10/10 Housekeeping : 10/10 Food & Beverage / Room service : 10/10 Can’t honestly come up with anything negative to mention. PS I should add that you come to this hotel mainly for the view (you’re paying for the view) so don’t even think of booking a room facing the « dunes » (parking lot).

White sands private beach & gorgeous sunset view

TripAdvisor rating 4.0/5

DKriyani Families - TripAdvisor review

It’s a nice hotel indeed, specially the swimming pool area. The room was standard cleaned, with 2 separate single beds for my 2 big kids. A free parking spot, not far away from city centre shopping area or aqualud. Lovely white sands beach and beautiful sunset. (July 1st)

Poor customer service

TripAdvisor rating 2.0/5

gooseman1972 Families - TripAdvisor review

We booked a room with a 'free bar' included in the price. What this consists of is a fridge containing two small bottles of water. I raised this with reception staff and they stated that this was correct. I found the staff to be unwlecoming, surly and not in the least bit accomodating. I would not recommend this hotel. Additionaly, it is currently next to a large building site!!

Dear gooseman1972, We talked together and we solved this issue. Sorry again. Rémy BAPTISTE

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