Novotel Thalassa Le Touquet Hotel 4 stars

Stayed for 5 nights. Had the most relaxing holiday. Staff were amazing and so lovely. They knew our names, they looked after us, nothing was a problem for them to do. Fantastic location, great food. Love the sun loungers and drinks bought to us with a great view of the see. Also loved we could stay on the sun loungers until the late evening. Kids loved all the amenities especially the swimming pools.

Unclear gate instructions, not told how to get out of carpark. Ignored for 10 mins checking in, woman was taking spa bookings. No instructions for room phone ie what no was reception. The most flattest awful pillows, couldn’t sleep. Teabags in room seldom teplaced. English people not well catered for. Hardly any staff spoke English. No information in the room about hotel facilities.

Light and sea view from room was unbeatable

Perfect as usual

Service was poor from beginning to end, restauration & bar especially bad

From the booking experience through the stay and booking at the restaurant, this hotel lacks from so much things: - many emails never got answered prior to our arrival to proceed with a change when it was possible - very long waits on the phone (from outside or inside the hotel) for the Room Service or the Lobby (shortest: 15 min) - kitchen that close at 21:30 on the first real sunny weekend without any curfew, even for resident - impossible to get even french fries on the terrasse as this is "outside the venue" (but we can get drinks...) and so much more things. Our worst experience ever in a 4* Hotel.

An enjoyable stay in a well located, comfortable and tastefully renovated hotel. However, we had several issues. The combined reception lobby (Novotel, Thalassa, Ibis) needs clearer signing externally and internally. The beach "Deck Bar" was uninviting, disappointing and could be so much busier (we had to ask for cushions on a Sunny Sunday, during the week it looked closed - no cushions or parasols were put out ........ Overall our stay was excessively expensive, but this was not helped by booking at the "last minute".

We've been coming regularly to this hotel for over 18 years. Given that it has become almost a family tradition, we will probably continue doing so in the future. Basically for the location. The place has recently undergone a badly needed revamp; structurally it's much better than it was. However, there's a new, much younger staff. Efficient and polite, but little passion. Hard to put a finger on it, but you now get the feeling that the only thing that counts for the management is the bottom line. No effort necessary really since everyone comes for the view of the sea and the place is always full. The thrill is gone. Dommage.

The hotel is facing the sea and close to the city center. The simplicity of the front of the hotel contrasts with the exceptional view from the entrance to the hotel. The service is top. No complaints.

Our room had been recently refurbished so it felt fresh although the bed was too hard for us. The comments by many other reviewers about paper cups for coffee in the room are relevant. Although we had a Nespresso machine in our room, we only got two coffee capsules per day so we were limited to one cup of coffee each per day which considering the price we were paying for the room, this seemed inadequate. The rooms are small however if you have a sea facing room, the wonderful view of the huge beach gives you a feeling of space. The restaurant looked nice but we were not able to eat dinner there because no dogs are allowed in the restaurant. Luckily there are several good quality restaurants in the town that accept dogs. I had read complaints about the staff attitude before we went, but on our trip they were fine and did their best to answer our various questions.

I try to avoid excessive reviews, and most often agree to comment only when confronted with some kind of issue during my stay. Well, for once, this is simply to say that everything about my stay was absolutely wonderful. Front desk (check-in, check-out) : 10/10 Housekeeping : 10/10 Food & Beverage / Room service : 10/10 Can’t honestly come up with anything negative to mention. PS I should add that you come to this hotel mainly for the view (you’re paying for the view) so don’t even think of booking a room facing the « dunes » (parking lot).

It’s a nice hotel indeed, specially the swimming pool area. The room was standard cleaned, with 2 separate single beds for my 2 big kids. A free parking spot, not far away from city centre shopping area or aqualud. Lovely white sands beach and beautiful sunset. (July 1st)

We booked a room with a 'free bar' included in the price. What this consists of is a fridge containing two small bottles of water. I raised this with reception staff and they stated that this was correct. I found the staff to be unwlecoming, surly and not in the least bit accomodating. I would not recommend this hotel. Additionaly, it is currently next to a large building site!!

We both enjoyed a lovely stay in Le Touquet. Excellent suite. Fantastic long sandy beach. Balcony overlooking the beach and out to sea. Pleasant helpful staff. Will look forward to going back again in the near future.

Everything about our short stay was terrific. We were greeted on arrival by courteous staff, and could have spoken English if we chose. Our room was clean and spacious, and the whole hotel looked very smart The bar is very comfortable and service was excellent. Meals being provided there were adventurous and looked delicious. In the morning we had breakfast in a super room with panoramic views of the beach and sea. Breakfast was a comprehensive choice of hot and cold dishes, and there were lots of staff on duty to help with any questions or issues Didn't have time to get in the pool, but we can't wait for next stay at Novotel Le Touquet