Raffles Bali 5 stars

My stay at Raffles Bali was truly exceptional. The service throughout the resort was magnificent, with every staff member going above and beyond to make our experience memorable. A special thanks to Aaan for her outstanding hospitality. She was incredibly attentive, thoughtful, and always delivered service with genuine warmth and professionalism. The dining experience at Rumari was another highlight. Both the breakfast and dinner were absolutely delicious, with excellent quality and presentation. The resort itself offers complete privacy and excellent security, making it the perfect place to truly relax and disconnect from the outside world. I will definitely be back whenever I need a peaceful and luxurious getaway. Highly recommended!

Our three-night stay at Raffles Bali was everything we had hoped for and more. It was the perfect place to completely switch off, do absolutely nothing but relax, enjoy the beautiful natural surroundings, indulge in Michelin-style dining, and experience truly exceptional personalized service. From the moment we arrived, we felt like we were vacationing in our own private paradise. The experience began with a seamless VIP airport meet-and-greet right outside the arrival gate, followed by a luxurious BMW X7 transfer to and from the resort. Our butler, Bella, was exceptional and available from sunrise to sunset. Whether we needed a buggy ride around the resort, restaurant reservations outside the property, or any other request, everything was handled promptly and effortlessly with genuine warmth and professionalism. One of the highlights of our stay was the heavenly Balinese massage at The Sanctuary, followed by an unforgettable in-villa seafood barbecue, where the chef personally grilled the fresh seafood while the butlers provided impeccable service throughout the evening. We stayed in a beautifully maintained, elegant villa with its own private pool, making it easy to relax and unwind in complete privacy. What truly sets Raffles Bali apart is its people. Every single staff member—from the butlers to the managers—was warm, courteous, friendly, and genuinely attentive. A special thank you to Bella for taking such wonderful care of us throughout our stay, and to Bernadine, whose gracious hospitality and attention to detail made our experience even more memorable. Their personal touch and constant smiles made us feel genuinely welcomed and cared for. One of our most memorable experiences was participating in the baby sea turtle release as part of the resort’s conservation program. It was a unique and meaningful moment that made our stay even more special. If you’re looking for over-the-top, dramatic architecture, or theatrical experiences, this may not be the place for you. Raffles Bali is about understated elegance, tranquility, impeccable service, and thoughtful luxury that never feels ostentatious. Raffles Bali exceeded our expectations in every way. It is a place where you can truly disconnect, recharge, and feel completely looked after. We left feeling refreshed, grateful, and already looking forward to returning.

By standard 5-star criteria, the stay was acceptable, but by luxury standards, it fell short. Some rooms were impacted by nearby construction noise due to poorly thought-out room assignments, and room hygiene was subpar. Breakfast was fully à la carte, yet service was prone to order mix-ups, food quality fluctuated (the bread was soggy one morning), and the restaurant restrooms were unclean. The sole redeeming factor was dinner at Loloan Restaurant, which delivered superb food and service.

Overall, we had a wonderful stay and truly appreciated the beautiful property and the warm hospitality. However, there were a few areas that could be be improved. For the price, I expected a higher and more consistent level of service. After our original butler went on leave, a new butler took over. Unfortunately, the level of service was not as consistent. Whenever we sent a request via WhatsApp, we usually had to wait at least 20 minutes for a response, and on the day of check-out, we were unable to reach our butler at all. Since the butler service is one of the highlights of the Raffles experience, I hope the same level of responsiveness can be maintained even when staff members change. I was also surprised that there was only one scheduled yoga session each morning. For a luxury resort at this price point, I expected more wellness activities and greater flexibility. The yoga session also felt more like a casual guided session than one led by a professional instructor. In addition, there were an exceptional number of mosquitoes around the resort. I understand the resort is surrounded by nature, but additional mosquito control measures would make the stay much more comfortable for guests. The resort itself is beautiful, and the staff were all kind and welcoming. With a few improvements, the overall experience would better match the premium price.