Mercure Antwerp City South 4 stars

Customer review rating (ALL Rating) 4.1/5 649 reviews

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Mercure Antwerp City South - Image 1
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Desguinlei 94, 2018 ANTWERPEN, Belgium

Description

Hotel extras

  • Brasserie Coubertin on-site with international cuisine

  • Across from Hertoghe Park

  • Next to highway and outside of low emission restricted area

  • Direct connection to the city centre by tram

  • 9-minute walk from Antwerp Expo Convention Centre

Our accommodation(s)

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Hotel location

Mercure Antwerp City South

Desguinlei 94
2018 ANTWERPEN
Belgium

GPS:51.194751, 4.40636

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Brasserie Coubertin

Come in and enjoy our delicious local and international dishes. We have free WIFI throughout our bar, making it an ideal spot to enjoy a cappuccino while checking your emails or reading a newspaper.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  649 reviews

TripAdvisor Rating  3.8/5  1,034 reviews

Customer review rating 1.5/5

Kaj L. Business - Confirmed reviews ALL

Arrived and the hotel had made a booking mistake. (I was cancelled due to no-show the day before I was booked to arrive, but correct info in the booking confirmation). But the staff was yelling at me for making the misstake which I clearly did not make. Then I've got a key to another guests room. After going back to reception I've got my key. The room was not nice, and it was old and desperate need of renovation. However the cleaning team did as good job as they could under these circumstances. Breakfast was OK but nothing to write home about.

Dear Kaj L., Thank you for sharing your feedback regarding your recent stay at Mercure Antwerp City South. I would like to extend my sincere apologies for the issues you encountered during your visit. It is concerning to hear about the mix-up with your booking and the subsequent interaction with our reception staff. We strive to provide a welcoming and professional environment, and it appears we fell short in this instance. Additionally, I regret that your assigned room did not meet your expectations regarding its condition. We are aware that some areas of the hotel require attention, and guest feedback is invaluable for our ongoing improvement efforts. I appreciate your acknowledgment of the cleaning team's efforts and your thoughts on our breakfast offerings. Your comments will be discussed with our team to enhance the overall guest experience moving forward. Thank you once again for your insights. We hope to have the opportunity to welcome you back in a more positive light in the future. Best regards, Mercure Antwerp City South

Customer review rating 3.0/5

Nicole A. Business - Confirmed reviews ALL

Very friendly staff but the corridors and the room smelled bad. We discovered mold which can explain the smell. Also there was no way to air the room. The hotel is in high need of renovation.

Dear Nicole A., Thank you for taking the time to share your feedback. We appreciate your kind words regarding our staff. However, we regret to hear about the unpleasant odors and maintenance concerns you encountered. We start a complete renovation next month and hope we can welcome you again after the renovations are finished. Best regards, Mercure Antwerp City South

Customer review rating 3.5/5

Kalubi A. J. K. Couples - Confirmed reviews ALL

The room smelt funny, musty, like it had not been used in a long time. The gentleman who came to put our beds together was able to help the smell with ventilation.

Customer review rating 5.0/5

Henri V. T. Families - Confirmed reviews ALL

So two things happened. First, I found my room a bit too cold (I hate cold) and after I contacted reception, a nice electric spaceheater was deliverd. Room hot in no time. Secondly, I had a brunch organised for 10 of my friends. I reserved for a different date. Notwithstanding I had not given pre-notification, the staf organised the brunch as if nothing happened. Well done is an understatement. Mercure South will always my prime choice whenever I am in Antwerp.

Customer review rating 2.0/5

Prof.dr.bayram C. Business - Confirmed reviews ALL

İ made two days seperate reservations and paid.but they still asked mevfor extra pay ..actually i have checked in for Two days..they have asked money for few hours of check ojut

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Other web-users rate our hotel

  • 311 reviews 7.6/10 Location
  • 747 reviews 5.2/10 Room
  • 508 reviews 8.2/10 Service
  • 14 reviews 5/10 WiFi
  • 375 reviews 5.5/10 Comfort
  • 344 reviews 6.3/10 Breakfast
  • 266 reviews 4/10 Cleanliness
  • 202 reviews 5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.