Mercure Antwerp City South 4 stars

Customer review rating (ALL Rating) 4.2/5 753 reviews

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Desguinlei 94, 2018 ANTWERPEN, Belgium

Description

Hotel extras

  • Brasserie Coubertin on-site with international cuisine

  • Across from Hertoghe Park

  • Next to highway and outside of low emission restricted area

  • Direct connection to the city centre by tram

  • 9-minute walk from Antwerp Expo Convention Centre

Our accommodation(s)

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Hotel location

Mercure Antwerp City South

Desguinlei 94
2018 ANTWERPEN
Belgium

GPS:51.194751, 4.40636

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Brasserie Coubertin

Come in and enjoy our delicious local and international dishes. We have free WIFI throughout our bar, making it an ideal spot to enjoy a cappuccino while checking your emails or reading a newspaper.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  753 reviews

TripAdvisor Rating  4.0/5  1,017 reviews

Very little care is given to maintenance

TripAdvisor rating 2.0/5

jazworldwide TripAdvisor review

Good customer service, but very dissapointed roomwise. Although spacious, very dark decoration, uncomfortable bed and pillows, no possibility to open a window. Very little care is given to maintenance, for example: in the rooms, more things were hanging crooked than properly fixed (towel rack, toilet paper holder, painting, sockets ). The hairdryer looked like it was from the 90s. The lack of a proper door closer is also extremely annoying; you are really woken up by other guests slamming their doors. Rooms are also very very noisy. Severe lack of parking space. Located outside the city center, not very accessible by public transport. Was here on a business trip, but would never stay here on a personal level after this experience.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you found our customer service to be good. Providing attentive and helpful service is a priority for us, and we are glad that this aspect met your expectations. However, we are sorry to hear that certain aspects of your stay did not meet your expectations. It is our aim to provide a comfortable and welcoming environment for all our guests. We understand the importance of well-maintained facilities and assure you that we have addressed the issues reported with room maintenance. Additionally, our rooms have been designed with a style that normally brings warmth and comfort; we regret to learn this was not the case for you. Moreover, our beds and pillows typically receive compliments for their comfort, and we are surprised to hear your experience was different. We offer various types of pillows and mattress toppers at reception to cater to different preferences. Regarding the concern about windows that do not open, this is a safety measure due to the structure of our building. To ensure a peaceful stay, we have solid concrete walls to minimize noise; however, we apologize if you experienced disturbances. Furthermore, parking can be limited and we always suggest guests to reach out to our receptionists for alternative parking arrangements if necessary. While our hotel is located outside the city center, we believe our location is conveniently accessible by public transport, with a tram stop just around the corner providing a quick connection to downtown Antwerp. We are continuously working to improve our services and guest experience, taking all feedback into serious consideration. We hope you will return for an improved experience in the future. Season's Greetings, Filip Caluwaert, General Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Comfortable room, appreciate my own little coffee machine and the Nuxe products are lovely

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice staying, good service

adequate business hotel

Customer review rating 4.0/5

Tony Business - Confirmed reviews ALL

price / quality was okay. Room was very fine. to improve: - waiting time elevators - waiting time restaurant. For the menu, for the drink, for the food, for the bill.

Good location with beautiful aesthetics

Customer review rating 4.5/5

Shashank S. Business - Confirmed reviews ALL

Overall experience was very good .Breakfast variety could be improved. I was served the same menu for 6 days

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Other web-users rate our hotel

  • 371 reviews 7/10 Location
  • 841 reviews 5.7/10 Room
  • 596 reviews 8.3/10 Service
  • 27 reviews 2.9/10 WiFi
  • 438 reviews 5.6/10 Comfort
  • 394 reviews 7.2/10 Breakfast
  • 298 reviews 4.9/10 Cleanliness
  • 166 reviews 5.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.