ibis Antwerpen Centrum 3 stars

Customer review rating (ALL Rating) 4.3/5 1,366 reviews

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ibis Antwerpen Centrum - Image 1
ibis Antwerpen Centrum - Image 2
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ibis Antwerpen Centrum - Image 4
Meistraat 39, 2000 ANTWERPEN, Belgium

Description

Hotel extras

  • Located in the centre of Antwerp (Low Emission Zone)

  • Public car park with charging points near the hotel

  • HOTEL UNDERGOING RENOVATION UNTIL THE END OF SEPTEMBER

  • Hot and cold buffet breakfast

  • Free WIFI

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Room with 1 double bed equipped with the new bedding

Photo out of - Room with 1 double bed equipped with the new bedding

Newly equipped, this modern ibis room combines functionality and comfort: a double bed, desk, free Wi-Fi, Smart TV with international channels, and a bathroom with shower.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Newly equipped, this modern ibis room combines functionality and comfort: twin beds, desk, free Wi-Fi, Smart TV with international channels , and a bathroom with shower.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Twin bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Recently renovated accessible room with a double bed, desk, free Wi-Fi, tea/coffee facilities, Smart TV with international channels & Cast, wheelchair access, grab bars and an adapted rain shower

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 19 m² / 204 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Antwerpen Centrum

Meistraat 39
2000 ANTWERPEN
Belgium

GPS:51.214633, 4.410914

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park
  • 150 rooms
  • 4 rooms for people with reduced mobility
  • 150 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Dutch

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge

Business

One Meeting room

  • Near the property
  • Indoor parking
  • Public
  • 267 parking spaces
  • Max Limited Height: 0.02 m / 6.56 ft

  • Parking pricing: 25 EUR 25 EUR Per day
  • Parking for a month
  • Parking for a week

Accessibility

  • Accessible parking

BAR THE FOYER

Photo out of - BAR THE FOYER

Relaxation on the menu. A bit to eat, something to drink... It is the one place you need for a new take on work and leisure. Or before/after your visit to the theatre.

Bar Type
Bar
Capacity
32
Accessibility
Accessible service
Telephone +32 3 231 88 30
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Hot snacks

Relaxation on the menu. A bit to eat, something to drink... It is the one place you need for a new take on work and leisure. Or before/after your visit to the theatre.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,366 reviews

Customer review rating 4.5/5

Sigurd T. Business - Confirmed reviews ALL

Dear Sigurd, We appreciate you sharing your comments with us. We are glad you found your bed comfortable and your shower refreshing after a long day. Even so, we regret that your room felt compact. We also hear your feedback about feeling unrecognised as a Classic member, our team is always happy to assist with loyalty perks as from Silver status. Nonetheless, we are pleased the partial renovation works did not disturb your rest and that you liked the new look of our hotel. Our Bamboo toothbrushes are part of our commitment to reducing single-use plastics. However, we regret that the toothpaste was temporarily out of stock. It would be our pleasure to have you return in the future. Best wishes, Eva Scheerlinck, General Manager

Customer review rating 5.0/5

Alexey R. Solo - Confirmed reviews ALL

Dear Alexey, We appreciate you sharing your comments with us. We are delighted that you found your stay so comfortable and pleasant. It is rewarding to know that our ongoing partial renovations did not affect your experience, even 1 elevator being out of service, and we appreciate you highlighting how smoothly everything went. We are thrilled that our central location made it so easy for you to explore Antwerp on foot. It is great that you found the nearby underground parkings convenient for your car. Finally, we are truly honoured that you chose to stay with us for a second time and that you plan to return. Knowing that our hotel offers you great value in the heart of the city means a lot to us. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Eva Scheerlinck, General Manager

Customer review rating 4.5/5

Keith D. Friends - Confirmed reviews ALL

Dear Keith, It was a pleasure to receive this kind review of your time with us. We are delighted to hear that you enjoyed your time with us. Our team feels grateful that you found our staff so helpful and that you appreciated being placed in the room you requested. We are glad our central location made your trip with friends more convenient and pleasant. Knowing that you had a restful night’s sleep is very rewarding for everyone here. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Eva Scheerlinck, General Manager

Customer review rating 4.5/5

Ali U. Business - Confirmed reviews ALL

Dear Ali, We appreciate you sharing your comments with us. We are grateful you enjoyed the clean spaces and positive staff interaction.. Your kind words about our team mean a lot to us. We hope to have the opportunity to welcome you again. Best wishes, Eva Scheerlinck, General Manager

Customer review rating 4.0/5

Ashley M. Friends - Confirmed reviews ALL

Dear Ashley, Thank you for writing a review. We are happy you enjoyed the comfortable, clean setting and liked the attentive support from our team. That said, we are glad our central location and the loyalty program worked well for you. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Eva Scheerlinck, General Manager

Dear Sigurd, We appreciate you sharing your comments with us. We are glad you found your bed comfortable and your shower refreshing after a long day. Even so, we regret that your room felt compact. We also hear your feedback about feeling unrecognised as a Classic member, our team is always happy to assist with loyalty perks as from Silver status. Nonetheless, we are pleased the partial renovation works did not disturb your rest and that you liked the new look of our hotel. Our Bamboo toothbrushes are part of our commitment to reducing single-use plastics. However, we regret that the toothpaste was temporarily out of stock. It would be our pleasure to have you return in the future. Best wishes, Eva Scheerlinck, General Manager

Customer review rating 5.0/5

Alexey R. Solo - Confirmed reviews ALL

Very pleasant stay. The hotel is undergoing some renovations, however, this does not affect guests' comfort in any significant way: no noise, no dirt, no inconvenience. Just one of the two elevators didn't work, but that's really a minor point. Anyway, what you get is a nice hotel at an affordable price, in the very center of the city, walking distance to everything, several underground parkings nearby if you've got a car. This was my second stay here, and I'll be glad to come again ))

Dear Alexey, We appreciate you sharing your comments with us. We are delighted that you found your stay so comfortable and pleasant. It is rewarding to know that our ongoing partial renovations did not affect your experience, even 1 elevator being out of service, and we appreciate you highlighting how smoothly everything went. We are thrilled that our central location made it so easy for you to explore Antwerp on foot. It is great that you found the nearby underground parkings convenient for your car. Finally, we are truly honoured that you chose to stay with us for a second time and that you plan to return. Knowing that our hotel offers you great value in the heart of the city means a lot to us. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Eva Scheerlinck, General Manager

Customer review rating 4.5/5

Keith D. Friends - Confirmed reviews ALL

Great location, helpful staff. Thank you.

Dear Keith, It was a pleasure to receive this kind review of your time with us. We are delighted to hear that you enjoyed your time with us. Our team feels grateful that you found our staff so helpful and that you appreciated being placed in the room you requested. We are glad our central location made your trip with friends more convenient and pleasant. Knowing that you had a restful night’s sleep is very rewarding for everyone here. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Eva Scheerlinck, General Manager

Customer review rating 4.5/5

Ali U. Business - Confirmed reviews ALL

I stay for long duration in Ibis Port Antwerp. Clean, comfortable and nice, helpful and smiling employees.

Dear Ali, We appreciate you sharing your comments with us. We are grateful you enjoyed the clean spaces and positive staff interaction.. Your kind words about our team mean a lot to us. We hope to have the opportunity to welcome you again. Best wishes, Eva Scheerlinck, General Manager

Customer review rating 4.0/5

Ashley M. Friends - Confirmed reviews ALL

Altogether a good experience and very clean and well presented Staff very attentive Lack of tea and coffee in the room is a problem for us

Dear Ashley, Thank you for writing a review. We are happy you enjoyed the comfortable, clean setting and liked the attentive support from our team. That said, we are glad our central location and the loyalty program worked well for you. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Eva Scheerlinck, General Manager

Customer review rating 4.5/5

Jeanne V. K. Couples - Confirmed reviews ALL

Fijne service.

Beste Jeanne, Wij lezen met plezier dat uw verblijf bij ons geslaagd was. We vinden het fijn dat u onze service als prettig heeft ervaren en dat onze medewerkers aan uw verwachtingen hebben voldaan. Ook zijn we blij dat u genoten heeft v. de centrale ligging v. ons hotel in het hart v. Antwerpen. Dat u de aanwezigheid v. het waterpunt waardeert, bevestigt voor ons het belang v. zulke voorzieningen voor onze gasten. Graag tot een volgende keer. Met vriendelijke groet, Eva Scheerlinck, General Manager

Customer review rating 5.0/5

Julie L. Couples - Confirmed reviews ALL

We had a one night stop over and had a dog with us. Loved it and staff super friendly, didn't stay for Breakfast though as we needed to get on the road early

Dear Julie, We appreciate your thoughtful review. We’re thrilled our facilities and services met your needs during your brief visit. Our team is particularly pleased you appreciated both our central position in Antwerp and the thoughtful amenities for traveling with pets. The combination of accessible parking and round-the-clock service aims to make short stays stress-free, even with early departures. The entire team looks forward to seeing you again in the future. Kind regards, Eva Scheerlinck, General Manager

Customer review rating 3.5/5

Paul W. Friends - Confirmed reviews ALL

We regularly stay here when travelling to Antwerp and have done since 2013. The hotel is currently going through a major renovation, one side of the hotel is almost complete, the other side is in progress. On the ground floor some sensible alterations have been made: enlarging the breakfast area; moving the meeting room; moving the bar so now next to the reception desk which is far more beneficial for the staff especially at times of short-staffing. As for the room we were in, the upgrade is more like a downgrade and has moved towards the Ibis Styles look. It has been a wasted opportunity to slightly expand the bathroom which has always been extremely tight for space. A larger-built guest will not fit, especially in the shower cubicle. Since valuable storage space has been removed, there was ample opportunity to increase the floor plan of the bathroom. The original wooden storage space which housed open shelves on one side and wardrobe space on the other as well as the TV is much missed as we were left with no alternative but to live out of the suitcases. The newer furniture of an open table, shelves and a chair is more like what you'd get in Ibis Styles, the triumph of style over content, so pretty useless. A low level soft seat has also been removed. The loss of the main light switch by the bed next to the bed lights is incomprehensible. Yes, there is now a USB port to assist with charging, but it is an extremely slow charge so use the main power plug sockets plugs instead, The new TV comes with the most minimal remote i.e. it needs instructions. These could have been added on the QR code to scan on the bedroom door giving all sorts of details about the hotel services. The bench below it contains a seat, pointless as you'd hit your head on the TV above. The one and only major plus is the new aircon unit which runs cooler and is more powerful than the previous one in the rooms. Overall, the new room design has not been carried out by someone who has stayed in one of the rooms and would understand what the requirements are. The designers obviously think that the Ibis Styles look is better for some inexplicable reason. I'd never stay in another one again. The lack of storage space is now extremely frustrating as well as incomprehensible. What a wasted opportunity overall and a terrible renovation. We'll probably stay again if only for it being one of the best located hotels in central Antwerp with great staff.

Dear Paul, Thank you for reviewing your visit to our hotel. Your comments about our lobby enhancements and upgraded facilities are encouraging for our team. However, we apologize certain room elements affected your comfort. Modernized layouts aim to optimize space while maintaining essential conveniences, though we recognize adjustments may be needed. On a positive note, our central location near transit hubs and cultural sites continues offering guests prime access to Antwerp’s attractions. We trust this compensated somewhat during your stay. We hope to have the opportunity of welcoming you back in the future. Best wishes, Eva Scheerlinck, General Manager

Customer review rating 5.0/5

Georg L. Solo - Confirmed reviews ALL

Perfect reception, very good breakfast and perfect for a long weekend

Dear Georg, It was a pleasure to receive this kind review of your time with us. Thank you for highlighting our service quality and convenient city-center position. We appreciate your recognition of both our morning offerings and smooth arrival process. Being part of the ALL Accor program allows us to consistently deliver these standards our guests value. We look forward to seeing you again. Kind regards, Eva Scheerlinck, General Manager

Customer review rating 5.0/5

Josefa D. Couples - Confirmed reviews ALL

I come here so often that I immediately noticed the beautiful renovation. The lobby and the rooms look so modern now and I was very pleased with the new air-conditioning and TV, we stayed in the room for the most part due to the hot weather and don't regret it at all!

Dear Josefa, Thank you for writing a review. We are thrilled you enjoyed your recent stay at ibis Antwerpen Centrum. It’s wonderful to hear you appreciated our recent renovations and found the modernised lobby and rooms to your liking. We’re particularly glad the upgraded air-conditioning and TV systems enhanced your experience during the warmer days. That said, we regret any oversight in our hospitality services and will review our procedures to ensure all guests receive the warm welcome they deserve. Finally, we’re delighted our flexible booking options continue to meet your needs, and we value your loyalty as an ALL Silver member. Our team takes great pride in creating comfortable stays for returning guests like you. The entire team hopes that we will be able to welcome you again. Best regards, Eva Scheerlinck, General Manager

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The overall experience was affected by the noise issues from ongoing renovation works within the hotel. We were woken up at around 8am by loud noise disturbance caused by construction within the building. They noise appears to stay within the working hours, but is very loud - so I would not recommend, if you intend to sleep a bit longer or if you want to relax in the hotel room during the day. Other than that, the staff was very welcoming and nice, and the hotel was clean and tidy - so no complaints on that part.

Dear Guest, Thank you for taking the time to send us your rating. It’s rewarding to know you had positive moments during your visit. That said, we apologize for the disruptions affecting your comfort. Our team remains committed to balancing necessary updates with maintaining a restful atmosphere for all guests. We hope to be able to welcome you for an improved experience in the future. Best wishes, Eva Scheerlinck, General Manager

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Location was perfect!! The entrance wasn’t ready yet but was fine. The rooms were small but not really a problem. The bathroom was too small!!!! “I’m not very tall (170 cm / 5’7”), but even for me it was quite cramped.”.

Dear Guest, We appreciate you sharing your perspective with us. Our team is delighted you appreciated our unbeatable location near Antwerp’s main attractions. We take note of your spatial observations. Our compact room design allows us to offer competitive rates in this prime area while maintaining essential comforts. The ongoing entrance enhancements will soon be completed as part of our property upgrades. We hope to have the opportunity to welcome you back in the future. Sincerely, Eva Scheerlinck, General Manager

Customer review rating 4.5/5

Ranbir S. Families - Confirmed reviews ALL

helpful staff, good wifi, room fine, good location.

Dear Ranbir, Thank you very much for your kind feedback. We are thrilled to hear about your positive experience at ibis Antwerpen Centrum. It’s wonderful that you appreciated our team’s helpfulness, especially Mohamed’s contributions. We’re also glad the reliable Wi-Fi and convenient location added comfort to your family trip. Being steps away from Antwerp’s main attractions is something we take pride in, and we hope it enhanced your visit. We look forward to seeing you again on a future trip. Kind regards, Eva Scheerlinck, General Manager

Customer review rating 5.0/5

Mary C. Friends - Confirmed reviews ALL

We had a great stay at the Ibis Antwerpen Centrum We had to quickly find new accomodation and came across this option Reception were so helpful and made us feel at ease The rooms were modern, neat and tidy

Dear Mary, We appreciate your kind review. We are thrilled you enjoyed your stay with us. Our team takes pride in assisting guests during unexpected situations, and we’re glad we could help you settle in smoothly. It’s wonderful to hear your booking experience through all.com met your needs, and we appreciate your loyalty as a Classic member of our ALL Accor program. The entire team looks forward to welcoming you back in the future. Best wishes, Eva Scheerlinck, General Manager

Customer review rating 4.0/5

Marcin D. Business - Confirmed reviews ALL

Everything was fine. The rooms were clean, the food was good, and the staff were friendly and helpful

Dear Marcin, Thank you for taking the time to share your feedback. We appreciate your recognition of our team’s efforts to maintain clean accommodations and deliver quality breakfast. It’s rewarding to know our staff’s helpfulness contributed to your positive experience, and that our digital booking platform provided the seamless reservation process we aim to offer ALL members. Your satisfaction with both your stay and our loyalty program motivates us to continue delivering reliable service for future visits. We look forward to welcoming you back. Best wishes, Eva Scheerlinck, General Manager

Customer review rating 3.0/5

Clare B. Couples - Confirmed reviews ALL

Thought for disabled customers needs improvement.

Dear Clare, Thank you for writing a review. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our team takes pride in offering four specially adapted rooms and accessibility features, and we regret any inconvenience you encountered. Your observations about our sustainability initiatives, including our energy-efficient systems and plastic reduction efforts, will be shared with our teams to help refine these ongoing projects. We look forward to welcoming you back on a future trip. Best regards, Eva Scheerlinck, General Manager

Customer review rating 1.5/5

Aaron R. Families - Confirmed reviews ALL

Rooms are cramped and from 1st floor look out directly onto (and are visible inside) from the square in front; room housekeeping inconsistent.

Dear Aaron, Thank you for taking the time to share details of your recent visit to our hotel. We appreciate your recognition of our central location near Antwerp’s cultural landmarks and transport links. That said, we sincerely apologize that your experience fell short in several areas. While our rooms prioritize functional comfort within their compact layout, we regret any inconvenience regarding accommodation details. Our team strives to maintain consistent housekeeping standards and will review your feedback about service delivery. Regarding booking challenges, we acknowledge the importance of seamless system integration for ALL members and are enhancing this process. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Eva Scheerlinck, General Manager

Customer review rating 3.0/5

Rolfe K. Business - Confirmed reviews ALL

Unfinished building work!

Dear Rolfe, Thank you for taking the time to share your thoughts with us. It’s good to know our connectivity services supported your work needs effectively. However, we apologize for the temporary challenges you encountered regarding our facilities and services during our ground floor works. It would be a pleasure to welcome you back on a future occasion to discover everything new. Kindest regards, Eva Scheerlinck, General Manager

Customer review rating 1.5/5

Jayasreeanitha M. Business - Confirmed reviews ALL

The renovation work going on made it very dusty and noisy, and this was not disclosed at the time of booking.

Dear Jayasreeanitha, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of expectations during this stay. While we regularly maintain our facilities to ensure guest comfort, we regret any disturbance caused by current improvement activities. Our team remains available around the clock to address concerns immediately through our 24/7 reception service. Regarding vegetarian preferences, we offer plant-based breakfast selections following recent feedback and regret that this was insufficient. We welcome any idea for future development. As a valued ALL Gold member, your comfort remains our priority. We’ve noted your observations about the room conditions and regret that our online communication about the works was not clear enough. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Eva Scheerlinck, General Manager

Customer review rating 0.5/5

Martin C. Friends - Confirmed reviews ALL

Im requesting a refund on my hotel payments for two rooms at the Ibis Centrum Antwerp on the evening of the 28 June 2026. The stay was below the standard expected for the price. The card entry system failed and we couldn’t enter any rooms and go to sleep. The hotel was in disarray already but this failure to deliver the most basic service covered by the payment - access to a room for sleep - requires a compensation payment. The lone staff member didn’t appear to have a master key. The office phone rang incessantly with complaints from other guests. Other guests were left stranded with myself and my friend waiting for a resolution. This took place between 1am and 2am. Once I was in the room I could not leave it because the door would lock so it was a comfortable prison. The room itself was OK although the shower wasn’t finished and currently leaks water on the floor unnecessarily. At least everything worked that’s until 2.40am when the lights fused and I had no lights for the remainder of my stay. Appalling. This very poor level of service affected my friend’s work the next day and tarnished my holiday visit. It’s completely unacceptable and compensation is required - I suggest 50%. The removal of tax is not sufficient (I refused to pay that given the exceptionally poor service). The next time you renovate a hotel I advise you shut it until electrics, room access and communications have been thoroughly tested. I was under the impression that the lobby and breakfast area was being renovated and was informed that there would not be a bar a day or so before arriving and that would have been fine but to not have a room and then have a faulty room that I could not leave is utterly unacceptable. If there is one thing compensation then I promise you I will not stay at any Ibis again.

Dear Martin, Thank you for taking the time to share details of your recent visit to our hotel. We sincerely apologize that your experience fell short in multiple areas during your stay. Our team strives to ensure smooth check-in processes and comfortable accommodations, and we regret this was not reflected in your visit. While our central location offers easy access to Antwerp’s cultural highlights, we understand this did not compensate for the shortcomings you encountered. Your feedback about room conditions and value perception has been shared with relevant teams for review. We also note your comments about WiFi connectivity and will evaluate ways to enhance this service. Our 24/7 reception remains available to address any concerns immediately during stays. We hope to see you again for a more enjoyable experience. Best wishes, Eva Scheerlinck, General Manager

Other web-users rate our hotel

  • 885 reviews 9.3/10 Location
  • 1,109 reviews 5.2/10 Room
  • 727 reviews 9/10 Service
  • 11 reviews 7.6/10 WiFi
  • 802 reviews 2.9/10 Comfort
  • 515 reviews 8.1/10 Breakfast
  • 379 reviews 8.5/10 Cleanliness
  • 17 reviews 2.1/10 Pool

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