Dear Lahcen, Thank you for reviewing your visit. We are delighted that our reception team made you feel welcome from the moment you arrived. Their warmth and helpful attitude are values we hold dear at ibis Antwerpen Centrum. We are also glad you found our location convenient, just 10 minutes from the bus station and close to the main facilities. It would be a pleasure to have you return in the future. Kind regards, Eva Scheerlinck, General Manager

Dear Andrew, Thank you for taking the time to share your feedback. We are delighted that you found our team so friendly and efficient during your stay. It is great to know that our Sweet Bed made for a comfortable night and that you enjoyed the all-you-can-eat breakfast buffet. We are also pleased you appreciated the warm atmosphere at Bar Foyer, our team works hard to make it a welcoming space to relax with a Belgian beer or a snack. We also hope to welcome you back on many more occasions. Best wishes, Eva Scheerlinck, General Manager

Dear Stephen, Thank you for this high rating. We are delighted that our team made such a great impression during your weekend stay with friends. Our hotel sits right in the heart of the city centre, and we love that you found the location so handy for your visit. It is lovely to hear you had a comfortable rest in your room and enjoyed our all-you-can-eat breakfast buffet each morning. We are also pleased that you appreciated the relaxed atmosphere of our Bar Foyer, where our selection of Belgian beers and snacks is always a hit. Booking directly on our website is something we have worked hard to make simple, so your kind words about that experience mean a lot to us. We value your loyalty as an ALL Accor Classic member and your perfect recommendation scores truly reflect the stay we aim to deliver. We all hope to welcome you back in the future. Best wishes, Eva Scheerlinck, General Manager

Dear Mariana, We are delighted that you enjoyed our central location and found the nearby parking convenient for your trip with friends. That said, we are sorry that the room layout did not fully meet your expectations. Our Standard rooms with twin beds come with the beds placed side by side, but our team at reception is always happy to help with any preferences on the day. Nonetheless, we are pleased that the rest of the service left a positive impression and that you had an enjoyable stay overall. Best regards, Eva Scheerlinck, General Manager

Dear Christine, We really appreciate your feedback. We are delighted that you found our hotel so centrally located and that you noticed the improvements we have made to both the rooms and the breakfast hall since our full renovation earlier this year. Your feedback about the breakfast variety means a lot to us, and our team works hard to keep the buffet well-stocked throughout service. Even so, we are sorry that on occasion some items were not available during your visit. We will share your comments with our breakfast team to help them stay attentive. Nonetheless, we are truly pleased that our staff made you feel welcome with their friendly approach. It is also reassuring that the booking issue you encountered was resolved, and we appreciate your understanding. We do hope to welcome you back on a future occasion. Best wishes, Eva Scheerlinck, General Manager

Dear Henriette, We are thrilled that you found our team so warm and welcoming. It means a lot to us that our hospitality left such a positive impression during your couple’s stay. We are also delighted that your experience with the ALL loyalty programme met your expectations and that you recommend it so highly. Our team takes great pride in making every guest feel at home, and your recognition of everyone’s efforts truly brightens our day. The entire team looks forward to seeing you again in the future. Kind regards, Eva Scheerlinck, General Manager

Dear Iain, Thank you for choosing our hotel and for sharing your review. We are glad you had a comfortable stay with us. We also appreciate your loyalty as an ALL Classic member and that you found our booking process easy. Even so, we are sorry for the difficulties you experienced with the TV remote and the online check-in. Our front desk team is always happy to assist with any in-room equipment, and we will pass your feedback along. Nonetheless, we are pleased you enjoyed our central location right in the heart of Antwerp, close to the theatre square and within walking distance of the main shopping district. We do hope that you will return on another occasion. Best regards, Eva Scheerlinck, General Manager

Dear Judith, We are thrilled that our location right in the heart of the city made your stay so convenient. Our team takes great pride in keeping the hotel spotless and welcoming, so it is wonderful to know you found everything clean and comfortable. We are also glad you started your days with our all-you-can-eat breakfast buffet, and that you appreciated the modern feel of our recently renovated hotel. Your words about our reception team mean a great deal to us. Our hosts are available around the clock, and we are delighted that the gentleman who checked you in left such a warm impression with his helpful and cheerful personality. We look forward to the pleasure of welcoming you back. Many thanks again, Eva Scheerlinck, General Manager

Dear Shana, Thank you very much for this kind review. We are delighted that you found your room perfect and comfortable. Our team takes great pride in ensuring every guest enjoys a restful stay, and it is wonderful to know we hit the mark for you. We are also glad that booking through our website was so straightforward. A smooth arrival sets the tone for a successful business trip, and we are happy that everything felt easy from start to finish. The entire team looks forward to welcoming you back in the future. Best wishes, Eva Scheerlinck, General Manager

Dear Xander, We appreciate your candid feedback; thank you. We are delighted that our team made you feel at home from the moment you arrived. Your kind words about our friendly staff and helpful check-in mean a lot to us. We also love hearing that you found your room comfortable and well equipped. Knowing that everything you needed was at hand and that the cleanliness met your expectations truly makes our day. That said, we note your suggestion about adding a fitness center. While we do not currently offer one, we value ideas like yours as we keep improving our guests’ experience. Finally, we are glad our central location worked so well for your business trip. Being right in the heart of Antwerp, close to theatres, shops, and public transport, is something we are proud to share with our guests. We do hope to welcome you back for an improved experience. Best wishes, Eva Scheerlinck, General Manager

Dear Valerie, Thank you for taking the time to share your feedback. We are pleased that you found your room clean and well maintained. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. Our hotel is undergoing a complete renovation, and we regret that the ongoing final work created a less welcoming atmosphere during your visit. Our team members are multilingual and speak at least three languages, so we are sorry that your arrival did not reflect this standard. The early morning evacuation must have been unsettling, and we understand how frustrating it was to receive no immediate information. Our hosts are available around the clock, and clearer communication should have been provided. Nonetheless, our central location places you right in the heart of Antwerp, next to the Stadsschouwburg and within easy reach of the city’s theatres, shops, and transport links. We hope to see you again in the future. Kind regards, Eva Scheerlinck, General Manager

Dear Sigurd, We appreciate you sharing your comments with us. We are glad you found your bed comfortable and your shower refreshing after a long day. Even so, we regret that your room felt compact. We also hear your feedback about feeling unrecognised as a Classic member, our team is always happy to assist with loyalty perks as from Silver status. Nonetheless, we are pleased the partial renovation works did not disturb your rest and that you liked the new look of our hotel. Our Bamboo toothbrushes are part of our commitment to reducing single-use plastics. However, we regret that the toothpaste was temporarily out of stock. It would be our pleasure to have you return in the future. Best wishes, Eva Scheerlinck, General Manager

Dear Alexey, We appreciate you sharing your comments with us. We are delighted that you found your stay so comfortable and pleasant. It is rewarding to know that our ongoing partial renovations did not affect your experience, even 1 elevator being out of service, and we appreciate you highlighting how smoothly everything went. We are thrilled that our central location made it so easy for you to explore Antwerp on foot. It is great that you found the nearby underground parkings convenient for your car. Finally, we are truly honoured that you chose to stay with us for a second time and that you plan to return. Knowing that our hotel offers you great value in the heart of the city means a lot to us. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Eva Scheerlinck, General Manager

Dear Keith, It was a pleasure to receive this kind review of your time with us. We are delighted to hear that you enjoyed your time with us. Our team feels grateful that you found our staff so helpful and that you appreciated being placed in the room you requested. We are glad our central location made your trip with friends more convenient and pleasant. Knowing that you had a restful night’s sleep is very rewarding for everyone here. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Eva Scheerlinck, General Manager

Dear Ali, We appreciate you sharing your comments with us. We are grateful you enjoyed the clean spaces and positive staff interaction.. Your kind words about our team mean a lot to us. We hope to have the opportunity to welcome you again. Best wishes, Eva Scheerlinck, General Manager

Dear Ashley, Thank you for writing a review. We are happy you enjoyed the comfortable, clean setting and liked the attentive support from our team. That said, we are glad our central location and the loyalty program worked well for you. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Eva Scheerlinck, General Manager

Beste Jeanne, Wij lezen met plezier dat uw verblijf bij ons geslaagd was. We vinden het fijn dat u onze service als prettig heeft ervaren en dat onze medewerkers aan uw verwachtingen hebben voldaan. Ook zijn we blij dat u genoten heeft v. de centrale ligging v. ons hotel in het hart v. Antwerpen. Dat u de aanwezigheid v. het waterpunt waardeert, bevestigt voor ons het belang v. zulke voorzieningen voor onze gasten. Graag tot een volgende keer. Met vriendelijke groet, Eva Scheerlinck, General Manager

Dear Julie, We appreciate your thoughtful review. We’re thrilled our facilities and services met your needs during your brief visit. Our team is particularly pleased you appreciated both our central position in Antwerp and the thoughtful amenities for traveling with pets. The combination of accessible parking and round-the-clock service aims to make short stays stress-free, even with early departures. The entire team looks forward to seeing you again in the future. Kind regards, Eva Scheerlinck, General Manager

Dear Paul, Thank you for reviewing your visit to our hotel. Your comments about our lobby enhancements and upgraded facilities are encouraging for our team. However, we apologize certain room elements affected your comfort. Modernized layouts aim to optimize space while maintaining essential conveniences, though we recognize adjustments may be needed. On a positive note, our central location near transit hubs and cultural sites continues offering guests prime access to Antwerp’s attractions. We trust this compensated somewhat during your stay. We hope to have the opportunity of welcoming you back in the future. Best wishes, Eva Scheerlinck, General Manager