ibis Sint Niklaas Centrum

Dear P., Thank you for this review of your recent stay, We are so glad to hear that you enjoyed your stay with us and appreciated our convenient location. Regarding the room service, it is indeed true that we do not offer room service, we do however make it possible to call to the reception to order. When you order is done, you will get a call to collect your order. Yes their are indeed menus throughout the hotel, this is more advertise our meals and drinks. We are sorry of course that this was an inconvenience for you. Next time, come and enjoy a drink in our bar. We do our best to ensure that our guests feel welcome and ensure our high standards are maintained. Please accept our sincere apologies for the incidents with housekeeping and rest assured that we will be reviewing this matter and the procedures to follow with our team to ensure the privacy of our guests. We look forward to welcoming you back in the future. Best wishes, Debbie DE CLERCK, General Manager

Dear Guest, Thank you for taking the time to share a review. We regret that you were unable to stay with us on this occasion. Your reservation was made for the 21st to the 22nd of July, however, you arrived in the morning of the 23rd of July. Therefore your reservation was recorded as a no-show on the 21st of July. Our reception team explained this and you informed them that it was indeed a booking error. Nevertheless, we apologize for any misunderstanding. Unfortunately as we were fully booked, we were unable to offer you a last-minute room for your actual arrival date but hope you will be able to visit us in the future. We are surprised to read your comments regarding our team members and take such feedback very seriously. Your remarks have been duly noted and will be reviewed with our team. We hope to welcome you back on future occasions. Best regards, Debbie DE CLERCK, General Manager

Dear Rita, Thank you for such a positive review of your stay. We are delighted you enjoyed your city break and appreciate your kind mention of our team's service; we do our best to ensure that every guest has the best experience possible. We look forward to seeing you again on your next stay! Best wishes, Debbie DE CLERCK, General Manager

Dear Harpreet, Thank you for sharing your feedback concerning your recent stay. While we are pleased to hear that our location was ideal for you, we regret if your experience with us did not entirely meet your expectations. Please know that we always welcome suggestions for improvement, and you are welcome to reach out to our team anytime during your stay as we are always here to help. It would be a pleasure to welcome you again. Best regards, Debbie DE CLERCK, General Manager

Dear Annette, We really appreciate your feedback. We truly appreciate your feedback, as this encourages our team to continue upholding our high standards while making improvements for the future. We do, however, regret that we did not meet all your expectations, please be assured that your comments have been noted and will be addressed with our housekeeping team. We look forward to welcoming you back in the future. Best regards, Debbie DE CLERCK, General Manager