ibis Sint Niklaas Centrum 3 stars

Dear Martin, Thank you for reviewing your stay at our hotel. We're thrilled to hear that our staff's friendliness stood out during your stay; our team strives to provide warm and attentive service to all our guests. It's also great to know that the service you received met your expectations, as we work hard to maintain a high standard of hospitality. We look forward to welcoming you back for another pleasant stay in the heart of our charming and historical city. We hope to welcome you back in the future for an improved stay. Kind regards, Debbie DE CLERCK, General Manager

Dear Mauro, We would like to thank you for reviewing your experience. We are glad to hear that you would recommend our hotel to friends, colleagues, and family. Your satisfaction is our top priority. We appreciate your feedback regarding the towels. We provide 1 small towel and 2 big towels in the bathroom, along with 2 extra towels in the closet. However, we understand that you may have needed more towels during your stay. Please feel free to request additional towels at the reception desk, and our friendly staff will be more than happy to assist you. We look forward to welcoming you back. Kind regards, Debbie DE CLERCK, General Manager

Dear M., Thank you for your kind feedback on your stay. We apologize for the inconvenience caused by the empty soap dispenser in the shower. We have addressed this issue with our housekeeping team to ensure it doesn't happen again. Regarding the kettle, we are happy to inform you that we do provide kettles upon request at the reception. Feel free to ask for one during your next stay for your bedtime tea. We understand your frustration with the Wi-Fi disconnection issue and we are working on improving our internet connectivity to provide a seamless experience for our guests. We also appreciate your feedback on the ALL Accor Live Limitless Loyalty Programme and will take it into consideration for future improvements. We hope to welcome you back in the future and wish you all the best. Safe travels! Debbie DE CLERCK, General Manager

Dear Hubert. We thank you for your comments about your stay at our hotel. We appreciate your kind words about our hotel's location and the quality of our services. Our team always strives to provide a comfortable and enjoyable stay for our guests. We understand that you found the price of your stay to be too high. Please note that our pricing depends on the season and availability, and we aim to offer competitive rates for the level of service and amenities provided. We apologize if this did not meet your expectations. As a valued Gold member of our ALL – Accor Live Limitless loyalty programme, we appreciate your loyalty and hope to continue providing you with memorable experiences. We hope to welcome you back for an improved experience in the future. Best wishes, Debbie DE CLERCK, General Manager

Dear Megan, Thank you for your feedback. We are glad to hear that you found our hotel clean, updated, and conveniently located near the market square. It's great to know that our 24-hour bar and food availability were appreciated as well. However, we are truly sorry to hear about your experience with our front desk staff. We strive to provide exceptional service to all our guests, and it is disappointing to learn that we did not meet your expectations in this regard. Please rest assured that we will address this issue with our team to ensure that it does not happen again in the future. We hope that this isolated incident will not deter you from considering our hotel for your future visits to the area. We look forward to welcoming you back in the future. Best wishes, Debbie DE CLERCK, General Manager