ibis Sint Niklaas Centrum Hotel 3 stars

All ok

Very good and friendly service! The dinner (COVID-19: to be ordered and to be eaten in room) was a microwaved dish of acceptable quality. The extra drink served was another well appreciated gesture. The location in the center is great.

The communication with the hotel in advance was very helpful and prompt. During our stay, we had several problems with accessing our rooms, as the access cards stopped working, so we had to approach the clerk downstairs in our pyjamas to enable access to our rooms again (306 and 307). He was very helpful and provided several new access cards. Breakfast the next morning was good. After waking up, though, we noticed hundreds of small bites of some kind of insects/bedbugs all over on our bodies (specifically on the exposed parts like heads, arms, legs), specifically the three people who stayed in room 307 (but also the others in rooms 306 were lightly affected). We don't know the origin of these, it might be that they originated from the extra children bed that was placed in our room. The itching and scratching got worse over time, and lasted for several days. We informed the hotel about the bug infestation by email after our departure, and sent them several pictures taken from the worst affected body parts, but they informed us that they haven't been able to detect any problems/bugs in the room. I found this reaction totally inappropriate. What then should be the source of the bites other than the hotel room (the bites appeared exactly after that night, and we did not stay in any other hotels the nights before and after). It wasn't moscito bites, that's for sure (no moscitos seen/heard during that night), and it wasn't an allergic reaction (all inhabitants of the room had the bites appear simultaneously).

The staff were very attentive. The hotel was very clean. Obviously much care was taken in keeping guests safe.

very helpful staff and very good service

I am a regular customer to your establishment and many times the rooms smell cigarettes. You must enforce a stricter non-smoking policy.

I stay frequently in this hotel because of above mentioned points. Better than Antwerp

No issues at all...... Nothing is a problem to your on-site team. First class experience

Another positive Ibis experience: - booking was straightforward online - hotel called in advance and inquired about preferred sleeping arrangement (2 single beds or one double) - arrival at 2am due to delay at Eurotunnel was no problem, 24/7 reception - car parking in garage is close by and they offer an extra rate (6 Euros) for hotel guests - beds were very comfortable, room and bathroom clean, shower worked perfectly and is spacious - room was quiet - very good WiFi with no extra charge - we didn’t use bar/room service/TV/breakfast but all looked good - interesting fact sheet about Sint Niklaas in room made us curious to explore the place a bit another time - reception staff were friendly - we would book again and recommend Ibis Sint Niklaas Centrum -

I have stayed at this hotel several times, it is a great location and the rooms are always very clean and spacious. The staff are always on hand and very helpful and friendly. The breakfast has a really good selection of hot and cold products. I would recommend this hotel to anyone who is looking to stay in Sint Niklaas.

This hotel is conveniently located on the trip to the French posts, the staff are friendly and helpful. There are some great places to eat all within easy walking distance around the beautiful town square

I have stayed here several times before. As always I was welcomed by the friendly staff. My room was ready for me when I arrived. I had an Extra Saver Package that includes breakfast. The breakfast was excellent with a very good choice on offer. The bar is excellent with a good choice of Belgium Beers. I particular liked that there was complimentary cheese and salami on offer at the bar in the evenings. The room was a very good size and was kept clean at all times. I stayed for 3 nights. I wood recommend this hotel to anyone staying in Sint Niklaas.

Booked on-line a few days before and, as requested, confirmed my booking with my Amex card, giving all details.On checking in, the pleasant young guy dealing with me asked for me to pay there and then. I stated that I much preferred to pay on departure. He agreed but was immediately interrupted by a colleague of his, who stepped over and took on a very unpleasant approach towards both her colleague and me. She contradicted him (right in front of me- so very unprofessional!) and stated that "he" (that is, me, the paying customer, standing right in front of her!) had absolutely to pay there and then. I asked why, and she stated that was how it was. No logical explanation, just a very unpleasant and hostile manner. I had no choice but to accept- and was then refused an invoice! "You will get it in the morning when you leave".All of this in front of her colleague and by now, one or two other guests waiting to check in. No concept at all of correct customer service, and in fact downright nasty. What a great start to my stay! Why ask for all cc details when making the booking if they then force me to pay on arrival? Do I look like a thief or a tramp??? And why work in a service industry like this if you cannot deal nicely with your best customers- who, by the way, have done nothing wrong?As a Platinum cardholder (i.e. minimum 60 nights/year in Accor hotels), I found the whole experience totally unacceptable. I will never stay in this hotel again; my business will require at least 10-12 nights in the Sint Niklaas/Zele area in the next 12 months, but I will not spend one cent more of my money in the Ibis Sint Niklaas!

Everything was nice. Very good location. Pleasant and clean. A very special mention for the friendly staff. No bad surprises. All good. My only small minus is the weird lift card system but this is only a minor detail.

no problems with this IBIS. Good location, silent rooms, nice bar. excellent breakfast. Parking under the square Get a exit ticket from the reception for six euros. Always look forward to come back. Try the Chinese the fortune, its really good, and for a Flemish touch HET LAATSTE AVONDMAAL behind the old church. Some serious good pubs there as well