ibis Sint Niklaas Centrum Hotel 3 stars

I am a regular customer to your establishment and many times the rooms smell cigarettes. You must enforce a stricter non-smoking policy.

I stay frequently in this hotel because of above mentioned points. Better than Antwerp

No issues at all...... Nothing is a problem to your on-site team. First class experience

Another positive Ibis experience: - booking was straightforward online - hotel called in advance and inquired about preferred sleeping arrangement (2 single beds or one double) - arrival at 2am due to delay at Eurotunnel was no problem, 24/7 reception - car parking in garage is close by and they offer an extra rate (6 Euros) for hotel guests - beds were very comfortable, room and bathroom clean, shower worked perfectly and is spacious - room was quiet - very good WiFi with no extra charge - we didn’t use bar/room service/TV/breakfast but all looked good - interesting fact sheet about Sint Niklaas in room made us curious to explore the place a bit another time - reception staff were friendly - we would book again and recommend Ibis Sint Niklaas Centrum -

This is the third time I have stayed and as always you have provided an excellent service. Please can I ask that you pass on my thanks and best wishes to ALL the staff. They are an excellent team and I know that me and my colleagues have enjoyed staying with you very much. Thank you from all of us: John, Terry, David, David, Roger, Richard and Nigel.

Hotel perfect

Great staff! They are so very friendly, accommodating, I feel genuinely welcome and wanted as a guest. The breakfasts are amazing. My only comment is too please have bacon available every day. I see this as an essential in a fried breakfast, so when the wan sausages are there instead I'm disappointed. But the rest of the selection is incredible!

Good stay, lovely and friendly staff, great room condition, good food and very well located.

Well located within Sint-Niklaas, no parking on hotel grounds, but within walking distance. Would have been nice to have tea/coffee making facilities would of been nice.

The team at the lobby is super friendly and welcoming. It was no problem to stay and chat for a while in the lobby with just 1 drink and in the morning we didn't order the breakfast, we asked for just a coffee and they brought it with a big smile to our table. The 2 guys working on sunday morning were making this experience a very good one!

I have stayed at this hotel several times, it is a great location and the rooms are always very clean and spacious. The staff are always on hand and very helpful and friendly. The breakfast has a really good selection of hot and cold products. I would recommend this hotel to anyone who is looking to stay in Sint Niklaas.

This hotel is conveniently located on the trip to the French posts, the staff are friendly and helpful. There are some great places to eat all within easy walking distance around the beautiful town square

I have stayed here several times before. As always I was welcomed by the friendly staff. My room was ready for me when I arrived. I had an Extra Saver Package that includes breakfast. The breakfast was excellent with a very good choice on offer. The bar is excellent with a good choice of Belgium Beers. I particular liked that there was complimentary cheese and salami on offer at the bar in the evenings. The room was a very good size and was kept clean at all times. I stayed for 3 nights. I wood recommend this hotel to anyone staying in Sint Niklaas.

Booked on-line a few days before and, as requested, confirmed my booking with my Amex card, giving all details.On checking in, the pleasant young guy dealing with me asked for me to pay there and then. I stated that I much preferred to pay on departure. He agreed but was immediately interrupted by a colleague of his, who stepped over and took on a very unpleasant approach towards both her colleague and me. She contradicted him (right in front of me- so very unprofessional!) and stated that "he" (that is, me, the paying customer, standing right in front of her!) had absolutely to pay there and then. I asked why, and she stated that was how it was. No logical explanation, just a very unpleasant and hostile manner. I had no choice but to accept- and was then refused an invoice! "You will get it in the morning when you leave".All of this in front of her colleague and by now, one or two other guests waiting to check in. No concept at all of correct customer service, and in fact downright nasty. What a great start to my stay! Why ask for all cc details when making the booking if they then force me to pay on arrival? Do I look like a thief or a tramp??? And why work in a service industry like this if you cannot deal nicely with your best customers- who, by the way, have done nothing wrong?As a Platinum cardholder (i.e. minimum 60 nights/year in Accor hotels), I found the whole experience totally unacceptable. I will never stay in this hotel again; my business will require at least 10-12 nights in the Sint Niklaas/Zele area in the next 12 months, but I will not spend one cent more of my money in the Ibis Sint Niklaas!

Everything was nice. Very good location. Pleasant and clean. A very special mention for the friendly staff. No bad surprises. All good. My only small minus is the weird lift card system but this is only a minor detail.