Novotel Mechelen Centrum 4 stars

Customer review rating (ALL Rating) 4.4/5 1,191 reviews

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Novotel Mechelen Centrum - Image 1
Novotel Mechelen Centrum - Image 2
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Van Beethovenstraat 1, To reach hotel by car, use:, Hoogstraat, 2800 MECHELEN, Belgium

Description

Hotel extras

  • Located in the center of Mechelen

  • Fully-equipped fitness centre, hammam

  • Stylish, welcoming restaurant, bistro dining

  • 5 versatile spaces for meetings and events

  • Free WIFI

Our accommodation(s)

Hotel location

Novotel Mechelen Centrum

Van Beethovenstraat 1, To reach hotel by car, use:, Hoogstraat
2800 MECHELEN
Belgium

GPS:51.025841, 4.476343

Telephone
Fax +32 15 40 49 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar is the heart of our hotel. A place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Mechelen itself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,191 reviews

Customer review rating 3.5/5

Peter M. Business - Confirmed reviews ALL

I know this hotel well and come back often due to a conference in town. However, this time I must say I was left disappointed. The prices were extra high for a so-called executive room (432) that had many flaws: tiles in the toilette sticking out, bad smell from the toilette, some finishes in the bathroom also not corrected/improved; so overall fine and perfect location and I still enjoy Novotel in general this particular time and this room I felt I didn't get the level I paid for.

Dear Peter Thank you for your feedback regarding your recent stay and sad to learn your experience did not meet your expectations. We strive to provide good accommodation and regret the condition of the executive room you occupied didn't reflect that. Your comments on both bathroom and room's overall quality have been communicated to our technical service for review. We value your insights and hope to welcome you again in the future for a better experience. Best regards, Novotel Mechelen Centrum

Customer review rating 5.0/5

Ellen D. Friends - Confirmed reviews ALL

The receptionist named Yacima was particularly helpful. After a long trip and me not feeling well she was able to accommodate us with an earlier check in. Her kindness was so appreciated. With rest I was able to enjoy the next few days in Mechelen.

Dear Ellen Thank you for the lovely review of our hotel! We are happy you enjoyed your stay and hope to welcome you again. Sincerely,

Customer review rating 2.5/5

Rob R. Families - Confirmed reviews ALL

There was one small pillow per person on the bed, and an unsupportive pillowy mattress topper on top of a hard bed, that slipped down during the night. Also the air was incredibly dry. Breakfast was good as usual. I have stayed here before, so this complaint doesn't apply to all rooms. Unfortunate, because I love Novotels in general.

Dear Rob Thank you for taking the time to share your feedback. We are sad to learn the comfort of your room did not meet your expectations during this stay. We understand how important a good night’s sleep is, and we regret the inconvenience caused. Your comments have been shared with our teams so they can review these points carefully. Onward, we are however pleased to read you enjoyed breakfast and appreciate your understanding that this experience does not reflect all of our rooms. Sincerely,

Customer review rating 3.0/5

Louise A. Business - Confirmed reviews ALL

Bed felt very lumpy and rooms were hot. Was difficult to have a good night sleep.

Dear Louise Thank you for taking the time to share your feedback. We have duly noted your comments. Best regards,

Customer review rating 0.5/5

Mr A. N. B. Business - Confirmed reviews ALL

As I i formed to the hotel staff, it was clear signes of that somebody had been in my room. Two types of foot prints in the bathroom and broken suitcase lock. The stay felt unsafe an creepy. This hotel needs a good cleaning. Extremely dirty walls.

Dear Mr. B. Thank you for sharing your feedback. We take concerns like yours very seriously. Following your review, the matter will be discussed internally as guest safety and privacy are priorities that we do not take lightly. We also acknowledge your comments about the condition of the room. This is not reflective of the experience we aim to give, and the points raised shall be addressed directly with the relevant departments for inspection and follow-up. We appreciate you bringing these matters to our attention, as such feedback helps us maintain and improve our standards. Sincerely,

Other web-users rate our hotel

  • 771 reviews 8.9/10 Location
  • 955 reviews 7/10 Room
  • 609 reviews 7.9/10 Service
  • 9 reviews 5.9/10 WiFi
  • 591 reviews 8/10 Breakfast
  • 455 reviews 6/10 Comfort
  • 378 reviews 7.1/10 Cleanliness
  • 111 reviews 5.3/10 Food

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