Novotel Mechelen Centrum 4 stars

Dear Oscar, Many thanks for having taken the time to review your stay. We are delighted to hear that you found our location to be convenient and the room to be near perfect. We appreciate your feedback regarding the water in the fridge. Please note that we provide one complimentary bottle of water upon arrival for the first night, and our minibar is indeed empty. However, we understand the importance of having access to water, and we will take your suggestion into consideration for future improvements. Regarding your comment on the hot food selection during breakfast, we are always looking for ways to enhance our offerings and will keep your feedback in mind. We apologize for any inconvenience you may have experienced due to the conference affecting our prices. Rest assured that we strive to provide the best value for our guests. We hope to welcome you back on future occasions. Best wishes, Cabri Christopher, Front office Manager

Dear Barbara, Thank you for taking the time to share your review. We are delighted to hear that you enjoyed our central location in the heart of Mechelen. However, we understand your concern regarding the lack of bike parking. While we do not have a dedicated bike parking area, there is a nearby bicycle rental service that may offer overnight parking options for your convenience. We apologize for any inconvenience this may have caused during your stay. We also appreciate your feedback on the breakfast room being small and noisy. We strive to provide a comfortable dining experience for our guests, and we will take your comments into consideration for future improvements. As for your room, we hope that you found it comfortable and well-equipped with the amenities provided. As a valued Silver member of our ALL loyalty program, we are committed to ensuring your satisfaction during your stay with us. It would be a pleasure to welcome you for another enjoyable stay. Best wishes, Cabri Christopher, Front office Manager

Dear Barry, Thank you for taking the time to review your stay. We are glad to hear that you found our hotel clean and appreciated our breakfast offerings. However, we regret that you found the bed too soft and warm. We understand that personal preferences may vary, and we strive to provide a comfortable stay for all our guests. We also apologize for the noise you experienced from the street. Our hotel features double glazed windows to minimize noise, and we recommend requesting an inside room or a room on a higher floor for a quieter stay in the future. Regarding parking arrangements, we do not have private parking, but there is a public indoor parking nearby at Q-Park Mechelen Lamot. We hope this information is helpful for your future visits. We hope to welcome you back. Best wishes, Cabri Christopher, Front office Manager

Dear Wouter, Thank you sharing your experience with us. We appreciate your positive feedback on our hotel's location in the heart of Mechelen. However, we regret to hear about the difficulties you encountered during your stay. We apologize for the inconvenience caused by the key card issues and the lack of proper signage to your room. We will address these concerns with our team to ensure a smoother experience for our future guests. We understand that the Wi-Fi connection was not working on your laptop, and we encourage our guests to reach out to our 24-hour reception desk for assistance with any technical issues. As for the ease of access by car, we are located in the city center, which can sometimes be challenging to navigate. We recommend using public transportation or the nearby public indoor parking for a more convenient experience. Lastly, we assure you that maintaining a clean and organized environment is a top priority for us, and we will investigate the areas you mentioned to ensure they meet our high standards. We look forward to seeing you again in the future. Kind regards, Cabri Christopher, Front office Manager

Dear Michel, We'd like to thank you for taking the time to review your experience. We are delighted to hear that you enjoyed our nice location, comfortable rooms, and friendly crew. We take pride in providing a pleasant stay for our guests. Regarding the parking situation, we understand the inconvenience it may cause. However, we are located in the heart of Mechelen, and we recommend using the nearby public indoor parking at Q-Park Mechelen Lamot for our guests' convenience. We appreciate your feedback on the type of bread offered during breakfast and will take it into consideration for future improvements. It's great to know that our team members contributed to your satisfaction, and we will share your kind words with them. We hope to welcome you back. Best wishes, Cabri Christopher, Front office Manager