Novotel Mechelen Centrum Hotel 4 stars

great loved the breakfast

Well kept and modern facility with highly engaged staff in all areas

Almost everything about the hotel is perfect, location, spread for breakfast, the rooms are nice, the gym is small but it has a gym so cannot complain but the big issue is the bed. i've stayed here in both january and february and will be back in march but the bed is terrible. It is uneven, lumps and bumps down the center, move during the night and your sure to wake which i did every hour for every night i've stayed here. The extra puffy mattress thing that is thrown on top of the normal mattress is so uncomfortable, ive been exhausted for a week after each stay here unfortunately

enjoyed the stay in the hotel as well as the ability to walk around the beautiful city so easily

The overall stay was good, but the water in the shower and the temperature of the room were a little cold for me and I was not able to increase it.

We booked for a weekend in Mechelen due to a wedding of friends of ours. We booked the suite for 3 persons. The hotel is conveniently located in the centre of Mechelen. At arrival the female receptionist was smoking a cigarette at the front door with some colleagues or friends. When we entered the hotel nobody was at the reception and the receptionst from outsite took a run insite to help us checking in. With a smoking smell around her. This was really disgusting and definitaly not a proper first impression. We booked 2 nights, but in 2 seperate reservations as we added one night in a later stage. It was cheaper to book an extra night seperately then change the reservation. I got the invitation to check in online, which I did, and my credit card was authorized for that reservation. During my online check in I mentioned that I had another reservation that should be considered in this check in as well. At arrival the receptionist said that I had to do the online check in for the second reservation too. I did not understand why because all the information was already in the system from my first registration. This is a matter of tech vs human I believe. At arrival in the room, the sofa bed was made up for 2 persons. so in total of 4 persons, while we have booked for 3 persons. I think it is a waste of linen usage to make up a bed that was not used. we took of the linen of one of the sofa beds, and put it back under the couch (where it belongs). Housekeeping have put handtowels and all for the 3rd person ready on the bed, that was great. Only thing that I was missing is the cups and glasses at the coffee/tea facilities. It was still only for 2 persons. It would have been convenient to have this set up for 3 persons too. Within our company somebody was attending that do not drink alcohol. We removed alcoholic beverage from the minibar and brought it back to the reception asking if they could not restock alcoholic drinks. The face of the receptionist was not really accommodating, but she made a note somewhere, as the next day the minibar was stocked without the alcoholic drinks. That was great. We did not took breakfast, as € 21,00 per person is way to expensive if you can have a good breakfast around the corner for at least the half of the price. At check out everything was clear on the invoice, and the receptionist. Something that definitaly strucked us was the fact that continiously nobody of staff is at the front desk. Due to a full day wedding with different locations we entered the hotel multiple times during day and night to get to the room to change or take a moment of rest. Everytime we entered the hotel there was nobody at the reception to greet or help us. This gave me a bit of an unsafe feeling, especially during the night when we came back from the last party and we were able to enter the hotel without using a key to get in. In general it was a good stay, we slept very well and the room was nice! But on some points Novotel Mechelen missed out.

quick service

Everything else good, except the pillows are too high for me. Would be excellent if thinner pillows could be requested, if available

Comfortably and Clean room. Excellent breakfast and a nice bar.

I have requested to give me 1st floor room before to arrival in hotel. It’s done from your side and your staff very cooperative to me throughout the five nights.

Quiet and comfortable in a great location. Front desk personnel are friendly and helpful. Gourmet Bar staff are also very personable. Always remember my favorite meals and drinks. Best Shrimp Curry in the restaurant as well as a very good vegetable lasagna. Breakfast is typical, but enough to get me going. Room is comfortable and clean.

As usual, find the hotel conveniently situated for reaching the office while being close to shops and other amenities. Friendly staff with the best bar man in Belgium (Jonathan). Also believe you prepare a very good fillet Mignon.

Bedroom was fine, no complaints. There is nothing outstanding about the hotel, yet there is nothing to really fault (I've stopped eating at the hotel because I don't think the food is very good). Per previous feedback, the gym is outdated with limited equipment & could do with modernising - I'm sure of you look at previous feedback you will see this. Disappointing that nothing has changed.

Check in and check out are both very fast. We had suit, it was very spacious. The bar staff was very friendly.

The staf make is it worthed ! the Only Shame of the hotel is the constant changing of rules! Everytime Its changing ! I come already A few years And it is A Bit confusing! More suits need it also Spa Or relax place need it !