Mercure Antwerp City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,062 reviews

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Mercure Antwerp City Centre - Image 1
Mercure Antwerp City Centre - Image 2
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Mercure Antwerp City Centre - Image 4
Quinten Matsijslei 25, 2018 ANTWERPEN, Belgium

Description

Hotel extras

  • Central location in front of Stadspark (city park) and near the Central Station

  • Hotel restaurant offering local cuisine and all you can eat breakfast buffet

  • Comfortable and spacious rooms with park view and guest amenities from Nuxe

  • Conveniently close to Flanders Meeting & Convention Center Antwerp

  • Complimentary 24/7 fitness centre

Our accommodation(s)

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Hotel location

Mercure Antwerp City Centre

Quinten Matsijslei 25
2018 ANTWERPEN
Belgium

GPS:51.213259, 4.416751

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lunet Antwerp

Lunet offers a modern and seasonal cuisine, full of Mediterranean and Asian accents, creative twists, discoveries, and surprises. We bring natures best and all the city vibes to your plate with love and passion. Food inspired by nature.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,062 reviews

TripAdvisor Rating  4.0/5  1,165 reviews

Certificate of excellence 2024

Lovely hotel with great staff. Good location

Customer review rating 5.0/5

Victoria B. Business - Confirmed reviews ALL

We moved to the Mercure from another hotel as we weren't happy there. The Mercure was amazing. Staff were friendly. Attention to detail. We loved it.

Dear Victoria, Thank you for taking the time to review your stay. We are delighted that you found our team to be friendly and attentive, and that you recognized the value we offer in the vibrant heart of Antwerp. Our location in the Diamond District across the romantic English style city park indeed makes Mercure Antwerp City Centre a preferred choice for many travelers. However, we note your impression regarding the cleanliness of our facilities. Please accept our apologies for any inconvenience this may have caused. We pride ourselves on maintaining the highest standards of cleanliness and are disappointed that we fell short on this occasion. Nevertheless, it is great to know that you appreciated the efficiency and professionalism of our reception staff. Our team is trained to provide a seamless and welcoming experience for all our guests. We hope to see you again soon. Best wishes, Martijn Koelman, General Manager

Very good

Customer review rating 5.0/5

Ludivine Business - Confirmed reviews ALL

Very good hotel and staff. It’s my fourth stay in this hotel and I’ll come back again. Well situated, good staff and good room fourniture. The beds are awesome.

Chère Ludivine, nous vous remercions pour votre séjour au Mercure Antwerp City Centre, nous sommes très heureux de votre commentaire et nous sommes également ravis que vous ayez apprécié votre séjour parmi nous! Nous nous réjouissons de vous accueillir à nouveau dans notre hôtel.

What you expect from Mercure

Customer review rating 4.0/5

Bethany Couples - Confirmed reviews ALL

Pros: Exactly as advertised, bed was comfortable, stay was pleasant as expected from Mercure Cons: Could have had bottled water in the room. Downstairs where gym should be was a building site with access to toilets.

Dear Bethany, Thank you for taking the time to share your review. We are delighted that you found the Hypnos beds comfortable and that your overall stay met the high standards you expect from Hotel Mercure. However, we were concerned to hear that some aspects did not fully meet your expectations. We sincerely apologize for any inconvenience caused by the ongoing improvements to our facilities, including the fitness area. While we do provide complimentary water in all of our superior rooms, we understand that you missed having bottled water in your room type. We also regret to hear about the wait at reception and the oversight with the welcome drinks for our valued Silver Accor members, which we always strive to offer as part of our loyalty program benefits. Additionally, your comment regarding the breakfast cheese has been noted, and we will ensure that our food offerings are maintained at an optimal temperature for guest enjoyment. Nevertheless, we take solace in knowing that you appreciated the ease of using the Accor App during your stay with us at Mercure Antwerp City Centre. It would be a pleasure to welcome you again. Best regards, Martijn Koelman, General Manager

Well located

Customer review rating 4.0/5

Traveller Business - Confirmed reviews ALL

Well located, Good stay

Dear Guest, Thank you for reviewing your recent stay. We are delighted that you found our hotel to be well-located and appreciated the great value for price. Our team strives to provide excellent service and comfortable accommodations at competitive rates. However, we sincerely apologize for the inconvenience you experienced during check-in. We aim to have rooms ready by our standard 3 PM check-in time, and we regret that we fell short of this goal during your visit. Regarding the corridors, we appreciate your feedback about their condition. We continuously work on maintaining and upgrading our facilities to ensure a pleasant stay for all our guests. Nonetheless, we are pleased to hear that you enjoyed using our app and felt well-recognized as an ALL member. We are also thrilled that you appreciated our central location, which offers easy access to the Diamond District, the romantic English style city park, and a myriad of cultural attractions in Antwerp. We look forward to welcoming you back in the future. Best regards, Martijn Koelman, General Manager

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Short, one night stay. Nothing special, Nothing bad.

Dear Guest, Thank you for your feedback. We regret to hear that certain aspects of your stay did not fully meet your expectations. We understand that a clear and friendly check-in process sets the tone for a comfortable stay, and we apologize if our service seemed brisk or if there was any confusion regarding your room allocation. Furthermore, we take note of your feedback on the bathroom space. While our hotel design aims to balance style and functionality, we will certainly consider your comments in our ongoing dedication to guest satisfaction. Moreover, we recognize the importance of an early start for business travelers and appreciate your suggestion to commence breakfast service earlier. We will look into possible adjustments to our breakfast timings to better cater to our guests' needs. We hope to have the pleasure of welcoming you again. Kind regards, Martijn Koelman, General Manager

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Other web-users rate our hotel

  • 859 reviews 8.7/10 Location
  • 1,306 reviews 7.6/10 Room
  • 902 reviews 8.7/10 Service
  • 19 reviews 8.9/10 WiFi
  • 824 reviews 9/10 Breakfast
  • 570 reviews 7.1/10 Cleanliness
  • 255 reviews 4.8/10 Amenities
  • 22 reviews 1.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.