Mercure Antwerp City Centre 4 stars

Dear Zoe, Thank you for giving us an excellent review. We are delighted to know you had an enjoyable stay with us and that the high standards we set ourselves met your expectations. Please accept our apologies, however, for the issue you mention with the door handle and rest assured this has been addressed with our maintenance team. Please do not hesitate to contact our team members at the time for any concerns so that we may find a comfortable solution. Moreover, we assure you that regular maintenance checks are carried out on our lifts and our team is available for any questions you may have. We appreciate receiving your detailed insights and have duly noted all your suggestions which have been passed on to the relevant teams for consideration. Furthermore, we are very happy to hear you had a wonderful time at our bar and will certainly pass on your kind words to Sohail in particular who will be thrilled to know he had such a positive impact on your stay. The entire team hopes to have the pleasure of seeing you again on a future occasion. Kind regards, Martijn Koelman, General Manager

Dear José Antonio, Thank you very much for this kind review. We are glad to know your experience was enjoyable and that you found our location convenient. We understand that unfortunately, the comfort of a bed is a very personal issue. Some clients prefer hard, some soft. Nonetheless, please let us know of such concerns in the future, so our team can do their best to find an appropriate solution. We want to ensure that every guest gets a good night's sleep, and we are always eager to assist in any way possible. We also welcome your kind mention of our team member, and we're pleased they helped make your stay memorable. We look forward to seeing you again on future occasions. Best wishes, Martijn Koelman, General Manager

Dear Timothy, Thank you for sharing your feedback about your recent experience. We regret that you had an issue with the heating system in your original room and apologize for the delay in finding a suitable solution. We will be sure to address this with our team to ensure that our guests' concerns are promptly addressed. Furthermore, we have also noted your comments about the carpets, and thank you for bringing this to our attention. Despite this, we are happy that you had a pleasant stay and found our location convenient for your needs. It would be a pleasure to welcome you again. Best wishes, Martijn Koelman, General Manager

Dear Rajesh, Thank you for your feedback. We appreciate that you chose to stay with us and to know that your experience was enjoyable. It is always rewarding for our team to be complimented by a guest and we are pleased that you received the courteous and professional service expected. We hope to have the pleasure of welcoming you again. Kind regards, Martijn Koelman, General Manager

Dear Nicholas, Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward. We are sorry that you were disturbed, please don't hesitate to let us know of any concerns during your stay, our team are always on hand to assist. We hope to have the occasion to welcome you back in the near future. Kind regards, Thomas van Parijs, General Manager