Mercure Antwerp City Centre 4 stars

Our stay was very nice, in a newly renovated room, state-of-the-art equipments, air conditioning and everything else a family needs

Nice hotelroom, beds were a bi hard, breakfast area felt a bit clinical, but the lady welcoming me to the breakfast was very nice. Parking area was too crowded on arrival, and lines marking parking spaces were missing. As the parking area is often the first thing a customer sees, I would improve this

This is the 2nd time we have stayed at this hotel. The hotel is going through refurbishment at the moment but this did not affect our stay except for Restaurant/Bar not being open yet. The room we had was very tastefully decorated and spotlessly clean. Nespresso machine and kettle to make tea etc which was a lovely touch. It's a great location with only a short walk to shops, restaurants etc.

Room was newly renovated. Elevator, hallways, and lobby show signs of work in progress. Elevator sometimes was 4-5cm above floor when stopped and the flooring was significantly damaged by hand trucks and workers. The business center was closed, as were the bar and restaurant. This wasn't disclosed in the pre-booking. Excellent geographical location.

Greetings. I have been a silver member now for more than three years. I think that this property has a fantastic location. It is central and very close to the diamond exchange and the old town. Breakfast: poor quality. It is closer to a continental type than a buffet breakfast. Elevators: this hotel gives you the feeling that it is under construction. Plenty of work was being done. And the elevators were out of use in the morning at the time of the breakfast rush while we were there. Staff: the only positive point is the quality of the staff at the reception. Those gentlemen did everything they could to facilitate our stay with all the issues they had to deal with. You do not put the elevators under maintenance in the morning during the breakfast rush for painting the doors. This hospitality business 101. I have complained several times but the manager never got back to me any time or made anything to ease our stay fortunately the people at the reception tried their best with the few means they got. Very disappointed from the Accor team to propose this property for their members since we are expecting a certain level of quality and service for food and beverages. They have provided us with a nice room but they should remember that a one year old baby does not sleep on a sofa but on a baby cot. Anyway, you could feel this is a new addition to the Accor fleet, hopefully the organisation culture will set in and improve the situation there.

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Comfortable room. Great service. Very good breakfast. Careful approach to COVID.

director or manager of the hotels do not respond to claim made after credit card framing,safe opening,2 items stolen from my room 815 and intrusion in my room while out I declined service to the cleaning lady:poor staff /no security staff/

Staff friendly and helpful

Not clean rooms

Woken up to constant noise of drilling we then moved to floor 7 and were then woken up at 7.20 by a truck sucking out all the gravel stones from the roof above us. This noise was even more unbearable than the drilling and went on for hours. We were not warned in advance about the building work going on and being pensioners and not being out of the hotel all day we would have never have booked had we known.

We were looking forward to our stay in the hotel and the city of Antwerp. The welcome was warm. The problem with the hot water (heater broken so no hot water upon arrival - 2 hours wait) we took with it because it was so well communicated by the friendly young man at the reception. However, waking up was a lot less From 8am onwards there was a lot of noise during the renovation works that were taking place in your hotel. The early hour and the fact that the renovations were not announced at the time of booking was personally unacceptable. If it had been announced, I would have chosen another Accor hotel. I sent the feedback to the hotel, including a video, but NO feedback came back.

I was on a romantic getaway in Antwerp but the hotel did not met my expectations. First of all, the price paid at the hotel was different than the price booked on the Accor website. The room was quite big so this was nice but the room is equipped with old furniture. The heating system was making a lot of noises and was not so performant as I was still feeling cold air during the night. For the breakfast, we were given a bag but there was no choice on the content of what we wanted to eat, that was related to covid rules but I would have expected a more customised service. The cutlery given for the breakfast was also in plastic and not so nice to eat breakfast with.