Maek Hotel Antwerp Central - Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.4/5 882 reviews

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Description

Hotel extras

  • Enjoy park views at one of the best-placed hotels in Antwerp

  • Calm, recently refurbished rooms to spark imagination

  • Steps from Convention Center, museums and cultural landmarks

  • Excellent transport links from the airport and main station

  • Heartfelt service in a unique setting

Our accommodation(s)

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Hotel location

Maek Hotel Antwerp Central - Handwritten Collection

Quinten Matsijslei 25
2018 ANTWERPEN
Belgium

GPS:51.213259, 4.416751

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MAEK BAR

MAEK Bar is a refined, design-forward yet welcoming space where the Art of Making comes alive. Sip handcrafted cocktails, natural wines or Belgian beers, paired with flavourful seasonal bites, and step out onto our serene terrace by Antwerp Central Park.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  882 reviews

Customer review rating 4.5/5

Peter J. Families - Confirmed reviews ALL

Easy check-in, there is always someone ready help and the flexibility to customer needs

Dear Peter, Thank you very much for your kind feedback. We are thrilled to hear that you had such an enjoyable stay in the heart of the Diamond district. Our team takes great pride in offering a welcoming atmosphere and personalized service, so your kind words about Joy and the breakfast mean a lot. We’re also delighted you appreciated the seamless check-in and found everything to your liking during your family trip. We hope we have the pleasure of seeing you on many more occasions. Best regards, Team

Customer review rating 2.5/5

Aleksei D. Couples - Confirmed reviews ALL

Twin beds converted into something resembling a king size bed were very uncomfortable. Pillows extremely small, mattresses too soft, the crack between very annoying. The cleaning was insufficient. Also, there was a bad smell in the bathroom.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Isabelle Smet Operational Manager

Customer review rating 5.0/5

Aine J. Families - Confirmed reviews ALL

Very enjoyable. Very helpful staff Lovely rooms Delicious breakfast

Dear Aine, Thank you for sharing your experience with us. It is wonderful that you had such an excellent stay at Maek Hotel Antwerp Central - Handwritten Collection. We are delighted that you enjoyed our morning buffet with its warm and cold extensive selection. It is great that you found our Hypnos beds comfortable and that our walk-in showers met your expectations. We are pleased that you appreciated our helpful team and found your room lovely during your family trip. We look forward to welcoming you back for another excellent experience with us. Kind regards, Team

Customer review rating 1.5/5

Kirill M. Couples - Confirmed reviews ALL

There was a construction nearby, and the noise at 1 AM was very loud — we could not sleep. My girlfriend went down and asked for another room, she got the answer that ""you're the only ones who have the problem" and there's no other rooms available. Then I had to go down. I asked about the noise and if we could get another room, for which I also got that "you're the only ones who have the problem" and that everything is overbooked. Then I found available rooms on different booking apps, one of which I booked to confirm. After I booked it in front of the desk, another room was somehow found, and we got ourselves a room facing the road, which was very silent. Everything else after that was okay.

Dear Mr. M., Thank you for your feedback. I am truly sorry for the disturbance you experienced during the night and for the way your request was handled. I fully understand how frustrating this situation must have been, especially when you were trying to rest. I would also like to clarify that after midnight, availability shown online usually corresponds to the following day (from 15:00), which can understandably create confusion when checking at night. That being said, we regret that this was not managed more smoothly at the time, and we will use your feedback to improve our service. Kind regards, Martin Argote Front Office Manager

Customer review rating 4.5/5

Herman V. Couples - Confirmed reviews ALL

Great service from the frontdesk

Beste Herman, Hartelijk dank voor uw mooie beoordeling en voor het delen van uw ervaring. Het doet ons plezier te lezen dat uw verblijf zo positief is verlopen en dat vooral de ontvangst bij aankomst u is bijgebleven. Een vlotte check-in en een aangename sfeer bij aankomst zetten vaak meteen de toon voor het verdere verblijf, en fijn dat dit voor u zo heeft gewerkt. Ook goed om te zien dat comfort, netheid en algemene kwaliteit aan uw verwachtingen voldeden. Met onze ligging in het hart van Antwerpen, vlak bij het station en het Stadspark, vormt Maek Hotel Antwerp Central – Handwritten Collection een ideale combinatie van bereikbaarheid en rust. Wij hopen u binnenkort opnieuw te mogen verwelkomen. Met vriendelijke groeten, Team

Other web-users rate our hotel

  • 796 reviews 9/10 Location
  • 1,201 reviews 7.4/10 Room
  • 831 reviews 8.6/10 Service
  • 6 reviews 6.5/10 WiFi
  • 738 reviews 9/10 Breakfast
  • 459 reviews 6.6/10 Cleanliness
  • 122 reviews 7.2/10 Food

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