Mercure Antwerp City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 996 reviews

Hotel extras

  • Central location in front of Stadspark (city park) and near the Central Station

  • Hotel restaurant offering local cuisine and all you can eat breakfast buffet

  • Comfortable and spacious rooms with park view and guest amenities from Nuxe

  • Conveniently close to Flanders Meeting & Convention Center Antwerp

  • Complimentary 24/7 fitness centre

ALLSAFE approved hotel

Hotel location

Mercure Antwerp City Centre

Quinten Matsijslei 25
2018 ANTWERPEN
Belgium

GPS:51.213259, 4.416751

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Lunet Antwerp

Lunet offers a modern and seasonal cuisine, full of Mediterranean and Asian accents, creative twists, discoveries, and surprises. We bring natures best and all the city vibes to your plate with love and passion. Food inspired by nature.

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Our guest reviews

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100% genuine reviews from our guests

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ALL Rating  4.2/5  996 reviews

TripAdvisor Rating  4.0/5  1,046 reviews

Great service

Customer review rating 3.5/5

Zoë Couples - Confirmed reviews ALL

Very nice room, very modern and clean. The location was also perfect, quite peaceful but it's easy to find the busy streets. Walking through the park located infront of the hotel is great. The first night was a hit with the bartender Sohail. We went for the free welcoming drink, but the bartender was so sweet and nice we stayed for more drinks. Next day we even came back, something I never did before, it was a fun night for sure. Especially my partner was fond of Sohail. (But he's still too lazy to write the review...) Also the food in the hotel restaurant was tasty. The woman helping us with breakfast was also very nice. Breakfast was well cared for, they'd even make waffles for you on the spot. Though something that bugged me was the elevators, they squeaked and didn't feel sturdy at all, not very comfortable. It was my partner's first real stay at a hotel, safe to say it was a hit.

Dear Zoe, Thank you for giving us an excellent review. We are delighted to know you had an enjoyable stay with us and that the high standards we set ourselves met your expectations. Please accept our apologies, however, for the issue you mention with the door handle and rest assured this has been addressed with our maintenance team. Please do not hesitate to contact our team members at the time for any concerns so that we may find a comfortable solution. Moreover, we assure you that regular maintenance checks are carried out on our lifts and our team is available for any questions you may have. We appreciate receiving your detailed insights and have duly noted all your suggestions which have been passed on to the relevant teams for consideration. Furthermore, we are very happy to hear you had a wonderful time at our bar and will certainly pass on your kind words to Sohail in particular who will be thrilled to know he had such a positive impact on your stay. The entire team hopes to have the pleasure of seeing you again on a future occasion. Kind regards, Martijn Koelman, General Manager

Good stay and well located

Customer review rating 4.0/5

Jose A. B. Business - Confirmed reviews ALL

Nice and comfortable

Dear José Antonio, Thank you very much for this kind review. We are glad to know your experience was enjoyable and that you found our location convenient. We understand that unfortunately, the comfort of a bed is a very personal issue. Some clients prefer hard, some soft. Nonetheless, please let us know of such concerns in the future, so our team can do their best to find an appropriate solution. We want to ensure that every guest gets a good night's sleep, and we are always eager to assist in any way possible. We also welcome your kind mention of our team member, and we're pleased they helped make your stay memorable. We look forward to seeing you again on future occasions. Best wishes, Martijn Koelman, General Manager

Good hotel, very well located

Customer review rating 3.5/5

Timothy H. Families - Confirmed reviews ALL

Good stay with a hiccup, the original rooms heating system was not working ( -3 outside) and after my first remark on this issue for more than 4 hrs no action. Had to wear my coat inside the room to feel comfortable. After 4 hrs I requested any room where the heating system was working. So after being brought around to a few rooms finally a room with a proper heating system was offered to me, although a smaller room the rest of my stay was great as usual.

Dear Timothy, Thank you for sharing your feedback about your recent experience. We regret that you had an issue with the heating system in your original room and apologize for the delay in finding a suitable solution. We will be sure to address this with our team to ensure that our guests' concerns are promptly addressed. Furthermore, we have also noted your comments about the carpets, and thank you for bringing this to our attention. Despite this, we are happy that you had a pleasant stay and found our location convenient for your needs. It would be a pleasure to welcome you again. Best wishes, Martijn Koelman, General Manager

Nice Stay

Customer review rating 5.0/5

Rajesh Business - Confirmed reviews ALL

Very warm courteous staff, had a nice stay!!

Dear Rajesh, Thank you for your feedback. We appreciate that you chose to stay with us and to know that your experience was enjoyable. It is always rewarding for our team to be complimented by a guest and we are pleased that you received the courteous and professional service expected. We hope to have the pleasure of welcoming you again. Kind regards, Martijn Koelman, General Manager

A Friendly, Welcoming Hotel in Pleasant Location

Customer review rating 4.5/5

Nick H. Couples - Confirmed reviews ALL

A relaxing 4 days in a city we'd never visited before. The hotel overlooks a small park, is within an easy walk of the railway station and the Old Town, and seemed popular with families and groups of friends - which was reassuring. The staff were friendly and attentive, particularly in the bar/restaurant area. We appreciated help we were given at reception in making restaurant bookings, calling taxis and explaining the tram system, which we found useful and convenient,. The bedroom was warm, quiet and of a high standard.

Dear Nicholas, Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward. We are sorry that you were disturbed, please don't hesitate to let us know of any concerns during your stay, our team are always on hand to assist. We hope to have the occasion to welcome you back in the near future. Kind regards, Thomas van Parijs, General Manager

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Other web-users rate our hotel

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  • 22 reviews 6.2/10 WiFi
  • 558 reviews 8/10 Breakfast
  • 540 reviews 5.7/10 Comfort
  • 375 reviews 5.7/10 Cleanliness
  • 246 reviews 4.3/10 Amenities

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