Mercure Antwerp City Centre 4 stars

Hotel was great at postponing stay for later in year. However, even though I did not check in, I got a call on the 2nd Day telling me the hotel was closing and i was being located. I was confused as I had not checkedin and advised them accordingly that it was agreed to postpone the stay. I also recieved a fast check out for my stay even though i did not stay. So poor coordination by front desk.

As always staff were extremely helpful

had an issue with first allocated room, strange smell, staff were marvellous and changed rooms without any fuss, whilst decor is dated the stay itself was excellent.

The hotel is in urgent need of upgrading !! It's far from a 4 star Hotel standard. The parking entrance is too small for a large car, I spend a long time finding a place to park the car ... very stressful and annoying !

I really like my stay at the hotel

Ok

Pleasant hotel near the station check in very quick , rooms nice and clean everything was really good as a gold card holder i requested a later check out which was granted without a problem still one of the best hotels in Antwerp

Fair sized room, very clean. Helpful staff. Good breakfast. Within easy walking distance of the centre, local transport and the railway station. Overall a positive experience.

old hotel and rooms twice the reception called my room by mistake (once per day) welcome dring (Gold level) forgotten...

Room smelled like someone smoked in the room

My wife and I where very loyal client to the Leopold for the friendliness, the good service. etc.. Every thing like that disappear when Mercure took over. All the new staff from the reception cold and impersonal only following rules and not listen to the customers. I can give10 examples. Just a few.for now. Maintenance disappear ( water running from toilet, no more small notebook with pencil next to the telephone because say the maid it became to expensive .Impossible to lock the door .(310) When Leopold still existed a late departure at 3pm was free and ok. With Mercure till 4 pm you HAVE TO pay 50% of the room and after 4pm 100 %.. For now breakfast continue to be very good and breakfast staff ( old one ) very good too. so to conclude friendliness disappear and hello coldness . After being a loyal customer for more than 15 years to Leopold we decided that Mercure is not for us. We are changing our hotel for our next journey. Sorry for my English.

Great breakfast. Room was nice but the drapes were full of dust. For a 4 star hotel, this is unacceptable. No free parking.

Earlier when in Antwerp I had been staying in the Mercure Antwerp City South (former Ramada). This time I stayed in the Mercure Antwerp City Centre and I prefer it. I found it better located, more comfortable, and cleaner.

We were looking for a base from which to explore a city that was completely unknown to us - the Mercure hotel was perfect, somewhere comfortable to stay that was within walking distance of both the Central station and most of the major sites.

Fantastic