ibis Brussels Centre Châtelain Hotel 3 stars

Customer review rating 4.3/5 74 reviews
ibis Brussels Centre Châtelain
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Room 1

Number of guests
Children's age

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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Drink vending machine
Business services
  • Copy/print service available

Hotel location

ibis Brussels Centre Châtelain

Chaussee De Vleurgat 191
1050
bruxelles
belgium

Tel: +32028509330

Fax: (+32)02/8509330

Contact email

Check-in from 14h00

Check out up to 12h00

  • 38 :   VLEURGAT

  • LOUISE :   1 AND 6 LOUISE

  • 93 :   VLEURGAT

  • By plane

    BRUSSELS NATIONAL At 14km / 8.7 miles

  • By train

    GARE DU MIDI At 3.6km / 2.24 miles

  • By train

    LOUISE At 1.9km / 1.18 miles

GPS :50.821462, 4.36635

Our accommodations

Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 15
  • Free in Room Mineral Water
  • TV room service ordering
  • Direct dial telephone

Superior room with 1 double bed or 2 single beds, Garden side

  • Max. number of persons: 2
  • Area: From 16
  • Free in Room Mineral Water
  • TV room service ordering
  • Direct dial telephone

Superior room with 1 double bed & 1 sofa bed, Garden side

  • Max. number of persons: 2
  • Area: From 20
  • Free in Room Mineral Water
  • TV room service ordering
  • Direct dial telephone

Premium room with 1 double bed & 1 sofa bed and kitchenette, Garden side

  • Max. number of persons: 2
  • Area: From 25
  • Free in Room Mineral Water
  • TV room service ordering
  • Direct dial telephone

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Brussels Centre Châtelain

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

74 reviews

Good room and good atendance!

Customer review rating 4.3/5

Thiago Couples - 05/01/2020 Confirmed reviews ALL

Everything was good.

Dear Thiago, Thank you for such a positive review. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. I will be sure to let our team members know how much of an impact they made on your experience. Very best wishes for the New Year! Kind regards, Hicham BENALI, General Manager

Chic ambiance, friendly staff, tasty breakfast

Customer review rating 4.3/5

Anonymous Couples - 30/12/2019 Confirmed reviews ALL

It was a very nice stay. The breakfast was delicious and the atmosphere and staff were lovely. The only complaint is for my electrical outlets in the bedroom.

Dear Guest, Thank you very much for choosing our hotel and writing a review. We are glad that you had a pleasant experience and appreciate your mention of our team who work hard to meet your expectations. It's great to know that you enjoyed our breakfast, a great way to start the day off right. We have noted your comments relating to power sockets and will consider them in the future. It would be a pleasure to welcome you back on a future occasion. Happy holidays, Hicham BENALI, General Manager

My experience was excellent.friendly staff

Customer review rating 4.3/5

Anthony Q. Families - 30/12/2019 Confirmed reviews ALL

The bad experience I had was the Delph cups with no handles to hot tea

Dear Anthony, Thank you very much for taking the time to share your feedback. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received such courteous and professional service. We have, however, taken note of your remarks regarding the cups and passed them to the concerned department. It would be a pleasure to welcome you back on a future occasion and we wish you the best for the festive season. Kind regards, Hicham BENALI, General Manager

Brilliant

Customer review rating 4.3/5

Caitlin Friends - 29/12/2019 Confirmed reviews ALL

Room and bathroom was clean. Nice shower and bed was so comfy. The room had usb in them so that i didn't need an adaptor and could plug my phone in - brilliant as forgot my adaptor.

Dear Caitlin, Thank you for such a positive review. We truly appreciate you choosing to stay with us and are happy you appreciated your room. It is a pleasure to know that our team members and service met your needs and expectations. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back on many more occasions. We wish you a Happy New Year! Hicham BENALI, General Manager

Good stay!

Customer review rating 4.3/5

Elise Solo - 29/12/2019 Confirmed reviews ALL

I liked the comfortable mattress, though I would have wanted to have more pillows ;) I loved the organic toiletries!!! Thanks!

Dear Elise, Thank you very much for choosing our hotel and writing a review. We are delighted that you were happy with our hotel and appreciated our comfy beds, we understand that a good night's sleep is so very important and we can always provide additional items on request. I would like to take this opportunity to express the thanks of the entire team for your kind words. It would be a pleasure to welcome you back on a future occasion and in the meantime, we wish you a very Happy Holiday Season. Kind regards, Hicham BENALI, General Manager

Perfect stay, I would come back there!

Customer review rating 4.3/5

Sandrine Couples - 23/12/2019 Confirmed reviews ALL

All the staff, up to cleaning ladies, were extremely helpful and warm. The rooms, contrarily to what I was prepared based on comments on the internet were quite large. I was lucky to have one giving on the garden in the back and it was so beautiful and very quiet.

Dear Sandrine, Thank you for such a positive review. We are delighted that we were able to meet all your expectations and that the high standards we strive for in all areas of our hotel were appreciated. Our team works hard to ensure that every guest has the best experience possible and your positive feedback inspires us to continue with our efforts. We look forward to welcoming you back in the not too distant future. With kindest regards and very best wishes for the holiday season. Hicham BENALI, General Manager

Business journey

Customer review rating 4.3/5

Mm Business - 18/12/2019 Confirmed reviews ALL

some of the staff members have been incredibly kind and caring (e.g. when I asked if they had a toothbrush I forgot)

Dear Guest, Thank you very much for your kind review. Our hotel aims to provide a memorable experience and we are delighted that we were able to exceed your expectations. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received such courteous and professional service. We look forward to welcoming you back in the future and we wish you all the best for the festive season. Kind regards, Hicham BENALI, General Manager

Noisy and cold room

Customer review rating 4.3/5

Iain M. Couples - 16/12/2019 Confirmed reviews ALL

I was very disappointed as I have been a regular IBIS customer in Brussels and London for many years. Our room at the IBIS Chatelaine (115) was so noisy that we heard conversation and traffic noise from the street. The room was cold on our arrival. Even after 2 days the bathroom remained cold. I would be reluctant to use this hotel again unless I am informed that the issue with noisy rooms has been addressed. Otherwise the hotel looked very good and is in a good location.

Dear Iain, Thank you very much for choosing our hotel and writing a review. We would like to apologize for any disturbance you experienced. We were concerned to receive such feedback as our rooms feature triple soundproof windows and quality noise isolation. However, please rest assured that we will look into the matter as the comfort of our guests' is extremely important to us. We hope to welcome you back and we wish you a wonderful holiday season. Best regards, Hicham BENALI, General Manager

Unsatisfied.

Customer review rating 4.3/5

Unsatisfied Business - 12/12/2019 Confirmed reviews ALL

Unsatisfied. Cleaners come in the room even though I have my 'Do not disturb' sign on. EVERY TIME. And dont even clean the room properly. Informing about this to the receptionist didnt work either. Walls are thin. Kitchen is unequipped. Another guest came into our connection room in the middle of the night (3am!). Manager never bothered to meet even we requested to meet to resolve the issues.

Dear Guest, Thank you for taking the time to provide feedback regarding your recent stay. We are sincerely sorry for the issue you experienced. However, we wish to clarify that our front office manager did meet with you on three occasions to address all concerns and requests. Rest assured that your remarks have been duly noted. Our guests' reviews are useful to evaluate our services in order to undertake the necessary improvements. Nevertheless, we hope to see you again for an improved stay in the future. Kind regards, Hicham BENALI, General Manager

I did not feel welcome

Customer review rating 4.3/5

Nn Solo - 03/12/2019 Confirmed reviews ALL

Very average.

Dear N.N, Thank you for taking the time to provide feedback regarding your recent visit. We try our best to ensure that each of our guests feels welcomed and at home during their stay with us and truly regret to hear that we did not meet all of your expectations. We hope that you will give us the chance to offer you an improved experience in future. Kind regards, Hicham BENALI, General Manager

Great hotel

Customer review rating 4.3/5

Velislava F. Couples - 02/12/2019 Confirmed reviews ALL

I am very satisfied with my stay and Ibis Brussels Centre Chatelain, and will certainly book again this hotel when visiting. The staff is very polite, the room is cozy and it has everything needed. The bed is comfortable, the heating is good, as it is December and outside is very cold! I really liked the fresh flowers at the reception, which were changed every other day with new ones, and were so beautiful!

Dear Velislava, Thank you for such a positive review. We aim to make every experience with us a memorable one, and we are delighted to know that we were able to exceed your expectations. It will be a pleasure to welcome you back for another excellent experience. Your kind comments regarding our hardworking team have been passed on to them. Thank you again. We look forward to welcoming you back in the near future. Kind regards, Hicham BENALI, General Manager

Good place if you are alon

Customer review rating 4.3/5

Stephane T. Business - 25/11/2019 Confirmed reviews ALL

Very pleasant hotel with competent staff and nice decoration in the room & in the hotel. 3 points of improvement: 1. Size of the room below Ibis average size 2. Noise isolation for connected room 3. Implementation of business corner

Dear Stephane, Thank you very much for choosing our hotel and posting a review. It is rewarding to know that you appreciated our contemporary decor. We thank you for your suggestions, we have taken good note of these for future. We would also like to thank you for acknowledging our team members; a message of satisfaction from a recent guest is always a reward and incentive for us to keep upholding our high standards It would be a pleasure to welcome you back on another occasion. Best wishes, Hicham BENALI, General Manager

Great

Customer review rating 4.3/5

Richard Business - 24/11/2019 Confirmed reviews ALL

It was amazing, you have very nice room and food.

Dear Richard, Thank you very much for your kind review. Our hotel aims to provide a truly unique experience and we are delighted that we were able to exceed your expectations. We look forward to welcoming you back. Best wishes, Hicham BENALI, General Manager

Room size tad small

Customer review rating 4.3/5

Shreejeet K. Solo - 24/11/2019 Confirmed reviews ALL

Excellent service. Room size was tad too small.

Dear Shreejeet, Thank you very much for choosing our hotel and writing a review. Our team is always pleased to help and we are happy that you appreciated our efforts to make your stay as enjoyable as possible. It would be a pleasure to welcome you back on a future occasion. Best wishes, Hicham BENALI, General Manager

Excellent place, hefty breakfast, amiable staff

Customer review rating 4.3/5

Maria Business - 22/11/2019 Confirmed reviews ALL

I visited Brussels twice and stayed there both times. The place is great, rooms really clean, tidy, minimalist design but everything you need. The breakfast exceeded my expectations, really great! And it has a bar which is a good spot for a quiet chat. The staff were really helpful, especially the night staff who went out of their way to accommodate my requests. So I really would recommend highly!

Dear Maria, Thank you for such a positive review. We are delighted that you had a pleasant stay and everything met your expectations, including our ideal location. Thank you for acknowledging our team members; a message of satisfaction from a recent guest is always a reward and incentive for us to keep upholding our high standards. We look forward to welcoming you back on any future trips. Best regards, Hicham BENALI, General Manager

11 day stay

Customer review rating 4.3/5

Rk N. Business - 22/11/2019 Confirmed reviews ALL

Generally satisfied. I found that bed sheets are not changed everyday, only some of the days. Should replace the sheets everyday. Two of the days I was there the elevator was broken including the last night. Appreciated the help in getting my bags down to basement from the third floor since I had a sprained ankle

Dear RK, Thank you very much for choosing to stay with us. It is rewarding to know that your overall experience was a pleasant one. Please allow us to clarify that the bed sheets are changed every second day for long stays. We have duly noted your suggestion, and we encourage our guests to let us know of any housekeeping needs they might have during their visit. We would like to apologize for any inconvenience concerning the elevator, and we are happy to inform you that the matter has been resolved. Thank you for mentioning our team's helpful service; we are always happy to assist in making your stay as comfortable as possible. It would be a pleasure to welcome you back on another occasion. Best wishes, Hicham BENALI, General Manager

Nice room, elevator not working

Customer review rating 4.3/5

F. F. Business - 18/11/2019 Confirmed reviews ALL

Very cute room. But 2 out of 4 nights the elevator was not working and I had to climb the stairs up to the 5th floor. Since I am also a smoker, this meant I had to do that again every time I wanted to smoke.

Dear F., Thank you very much for choosing our hotel and taking the time to review your stay. We are glad you were pleased with your comfortable room. We do sincerely apologise for any inconvenience; regrettable our elevator was out of service for a few hours but was repaired as soon as possible and has been functioning correctly since. It would be a pleasure to welcome you back on a future occasion. Best wishes, Hicham BENALI, General Manager

Nice stay and better treatment

Customer review rating 4.3/5

Jonathan Business - 18/11/2019 Confirmed reviews ALL

Staff was really nice and the room was quiet and extremely clean. Totally recommended for future stays in Brussels

Dear Jonathan, Thank you for such a positive review. Our dedicated team always aims to give the best experience to our guests and it is rewarding to read that you had enjoyed your stay with us. Your positive feedback inspires us to continue to maintain the high standards we set ourselves. We look forward to welcoming you back on many more occasions. Best wishes, Hicham BENALI, General Manager

Good

Customer review rating 4.3/5

Anonymous Business - 15/11/2019 Confirmed reviews ALL

Overall all quite good - new and stylish hotel. Comfortable beds. Only compliant is that walls are thin and noises from other rooms can be heard.

Dear Guest, Thank you very much for choosing our hotel and writing a review. We are pleased you had a pleasant stay with us, and that overall we met your expectations. We regret that you were disturbed and while our rooms are soundproofed, we do urge guests to make us aware of any disturbances during their stay so that we may find an immediate solution. It would be a pleasure to welcome you back on a future occasion. Best wishes, Hicham BENALI, General Manager
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