ibis Brussels Centre Châtelain Hotel 3 stars

All the staff, up to cleaning ladies, were extremely helpful and warm. The rooms, contrarily to what I was prepared based on comments on the internet were quite large. I was lucky to have one giving on the garden in the back and it was so beautiful and very quiet.

some of the staff members have been incredibly kind and caring (e.g. when I asked if they had a toothbrush I forgot)

I was very disappointed as I have been a regular IBIS customer in Brussels and London for many years. Our room at the IBIS Chatelaine (115) was so noisy that we heard conversation and traffic noise from the street. The room was cold on our arrival. Even after 2 days the bathroom remained cold. I would be reluctant to use this hotel again unless I am informed that the issue with noisy rooms has been addressed. Otherwise the hotel looked very good and is in a good location.

Unsatisfied. Cleaners come in the room even though I have my 'Do not disturb' sign on. EVERY TIME. And dont even clean the room properly. Informing about this to the receptionist didnt work either. Walls are thin. Kitchen is unequipped. Another guest came into our connection room in the middle of the night (3am!). Manager never bothered to meet even we requested to meet to resolve the issues.

Very average.

I am very satisfied with my stay and Ibis Brussels Centre Chatelain, and will certainly book again this hotel when visiting. The staff is very polite, the room is cozy and it has everything needed. The bed is comfortable, the heating is good, as it is December and outside is very cold! I really liked the fresh flowers at the reception, which were changed every other day with new ones, and were so beautiful!

Very pleasant hotel with competent staff and nice decoration in the room & in the hotel. 3 points of improvement: 1. Size of the room below Ibis average size 2. Noise isolation for connected room 3. Implementation of business corner

It was amazing, you have very nice room and food.

Excellent service. Room size was tad too small.

I visited Brussels twice and stayed there both times. The place is great, rooms really clean, tidy, minimalist design but everything you need. The breakfast exceeded my expectations, really great! And it has a bar which is a good spot for a quiet chat. The staff were really helpful, especially the night staff who went out of their way to accommodate my requests. So I really would recommend highly!

Generally satisfied. I found that bed sheets are not changed everyday, only some of the days. Should replace the sheets everyday. Two of the days I was there the elevator was broken including the last night. Appreciated the help in getting my bags down to basement from the third floor since I had a sprained ankle

Very cute room. But 2 out of 4 nights the elevator was not working and I had to climb the stairs up to the 5th floor. Since I am also a smoker, this meant I had to do that again every time I wanted to smoke.

Staff was really nice and the room was quiet and extremely clean. Totally recommended for future stays in Brussels

Overall all quite good - new and stylish hotel. Comfortable beds. Only compliant is that walls are thin and noises from other rooms can be heard.