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ibis Brussels Centre Châtelain Hotel 3.5 stars

Customer review rating 4.5/5 229 reviews

ALLSAFE approved hotel

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Room 1

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ibis Brussels Centre Châtelain
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+ 13 Services

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Modern rooms and studios for business and leisure

  • Trendy bar and restaurant with 24/7 service

  • Easy connection to the heart of the city

  • Just 20 minutes from Brussels International Airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Brussels Centre Châtelain

Chaussee De Vleurgat 191
1050 bruxelles
belgium

Tel: +32028509330

Fax: (+32)02/8509330

Check-in from 14h00

Check out up to 12h00

  • 38 :  VLEURGAT

  • LOUISE :  1 AND 6 LOUISE

  • 93 :  VLEURGAT

  • By plane

    BRUSSELS NATIONAL At 14km / 8.7 miles

  • By train

    GARE DU MIDI At 3.6km / 2.24 miles

  • By train

    LOUISE At 1.9km / 1.18 miles

GPS :50.821462, 4.36635

Our accommodation(s)

Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Free in Room Mineral Water
  • TV room service ordering
  • Direct dial telephone

Superior room with 1 double bed or 2 single beds, Garden side

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Free in Room Mineral Water
  • TV room service ordering
  • Direct dial telephone

Superior room with 1 double bed & 1 sofa bed, Garden side

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Free in Room Mineral Water
  • TV room service ordering
  • Direct dial telephone
Rooms

Our restaurants and bars

The ONO

At the ONO Bar, you will enjoy our gins, Belgian beers and other drinks selected for you. Enjoy a warm atmosphere in a cozy and designer environment and our unique jungle terrace, a veritable green oasis in the heart of the city. See you soon!

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Our guest reviews for
ibis Brussels Centre Châtelain

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

229 reviews

tripadvisor

TripAdvisor Rating 4.0/5

21 reviews

Good for the price

Customer review rating 3.5/5

Schamy M. Families - 01/01/2021 Confirmed reviews ALL

The location was convient for the purpose of my visit, the room was clean, the safety protocol was well adjust, the personal was friendly and helpful. Good experience. The only negative point : the mattress was extremely thin and there was only one small blanket in the room.

Dear Schamy, We appreciate that you took the time to share your experience with us. Thank you for your kind words about our team members who work hard to ensure that we deliver the best service. Your comfort is very important to us as we recognize the importance of a good night's sleep, and we regret you didn't make our team aware of your concerns as they would have done their best to find a solution for you. We look forward to welcoming you back in the future. Wishing you all the best for the coming year, Hicham BENALI, General Manager

Clean and very friendly

Customer review rating 4.5/5

Caroline Business - 14/12/2020 Confirmed reviews ALL

Very satisfied of my night, the room was clean and the hotel is very well decorated and furnished

Dear Caroline, Thank you for sharing this lovely review. We aim to provide a pleasant experience to all our guests and are delighted that we were able to meet your expectations. We look forward to the pleasure of welcoming you back. Many thanks again, Hicham BENALI, General Manager

good stay

Customer review rating 4.5/5

Simon M. Business - 06/12/2020 Confirmed reviews ALL

good as this is the best out of all ibis hotels in Belgium

Dear Simon, We would like to thank you for this awesome review. We are glad that everything met your expectations during your recent visit. We look forward to welcoming you again. Best regards, Hicham BENALI, General Manager

Super efficient staff

Customer review rating 4.5/5

Miroslav K. Solo - 25/10/2020 Confirmed reviews ALL

Estele and Valid was very helpful in guidance and recommendations about the best places to visit in Brussels. They are both very professional and friendly.

Dear Miroslav, Thank you for taking the time to share your feedback. The satisfaction of our guests during their stay among us is very gratifying for our team. We appreciate your kind words towards our team and especially Estele and Walid who will be very happy to have been acknowledged. We look forward to welcoming you back in the future. Kind regards, Hicham BENALI, General Manager

Simple, trendy and efficient

TripAdvisor rating 4.0/5

mathiaservyn2020 Business - 23/08/2020 TripAdvisor review

A very good place very efficient for business. Good service. Sober. Clean room. Nice furniture. Bad point: very poor insonorisation of the room ! You hear from the other rooms. People talking, walking,... Except that: great !

Dear Mathias, Thank you for taking the time to write about your stay with us. Your satisfaction is our top priority, and it is great to hear that you enjoyed so much of our hotel. We have duly noted your feedback concerning the room, and we thank you for bringing this to our attention. We will take a look into the matter to ensure that every guest has a comfortable stay. It would be a pleasure to welcome you back on a future occasion. Best wishes, Hicham BENALI, General Manager

Well located, helpful staff

Customer review rating 4.5/5

Marian Couples - 19/08/2020 Confirmed reviews ALL

We had a good stay, the bed was very comfortable, in a quiet room

Dear Marian, Thank you for your positive feedback. We appreciate your kind words about our friendly team and are pleased that we met all your expectations. We look forward to welcoming you back. Best wishes, Hicham BENALI, General Manager

Well located

Customer review rating 3.0/5

Adilson R. 1. S. F. U. T. 4. O. T. 4. F. Business - 15/08/2020 Confirmed reviews ALL

Christie very friendly and welcome at reception also the night shift man that o can’t remember is name I stayed for to night. After I payed extra money for upgrade my room and both nights I was disturbed by vehicle alarm noises and people talking loud below my bedroom window and one afternoon someone was drilling making lots of noises and breakfast without hot food Staff brilliant but you can pay extra money to get better room and quiet and still have all this issue. Room are beautiful hotel very modern and clean .

Dear Guest, Thank you very much for taking the time to review your stay. We are pleased that you appreciated our contemporary hotel and the high standards we set ourselves. It is rewarding to know that we are providing great service to our guests and we will make sure that our team members get the recognition they deserve. We regret that you were disturbed, we have triple-glazed windows to prevent any outside noise and air-conditioning to ensure the temperature in your room is ideal. Our team members are on hand 24 hours and would have been very happy to deal with any issues due to our other guests, with the required discretion. It would be a pleasure to welcome you back on another occasion. Best wishes, Hicham BENALI, General Manager

Affordable option within walking distance of Commission district

Customer review rating 3.5/5

Trevor Business - 07/03/2020 Confirmed reviews ALL

Appears to be a relatively new hotel. Very clean and modern. Busy street outside, but there is good soundproofing. Decent sized shower. Large screen tv and good wifi. Kettle in the room, but my only complaint was that there was no coffee or sugar supplied at any stage during my stay. The local area appears to be popular with students. There seemed to be several restaurants and bars, but I did not try any.

Dear Trevor, Thank you very much for choosing our hotel and writing a review. We are pleased that you enjoyed your stay with us and appreciated our contemporary rooms and facilities as well as the high standards we strive to uphold. We apologise for any inconvenience. We do provide tea and sugar in our rooms, and encourage guests to let us know if any thing is missing. Rest assured, we have noted your comments. We are always looking for ways to improve on even the smaller details, and we thank you for this constructive feedback. We hope to welcome you again. Best wishes, Hicham BENALI, General Manager

All is fine

Customer review rating 5.0/5

Mohamed A. W. A. Y. Business - 22/02/2020 Confirmed reviews ALL

Nice hotel and friendly staff, nice breakfast and good location

Dear Guest, Thank you for such a positive review. We are thrilled to hear that everything met your expectations during your stay. Such positive feedback inspires our team to continue upholding our high standards of service. We look forward to welcoming you back soon. Kind regards, Hicham BENALI, General Manager

Well located, friendly staff

Customer review rating 4.5/5

Genco Solo - 11/02/2020 Confirmed reviews ALL

Very comfortable "just sized" room, Wifi throughout the stay, Good fresh breakfast.

Dear Guest, Thank you for such a positive review. We are delighted that you had a pleasant experience and would like to take this opportunity to express our thanks for your kind words. The satisfaction of our guests during their stay with us is very gratifying for our team. We are pleased you were able to make the most of our tasty breakfast, an ideal way to help start the day. We hope we will have the pleasure of seeing you again on any future trips. Kind regards, Hicham BENALI, General Manager

Modern hotel that let itself down

Customer review rating 2.5/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

Our 2nd booking adjoining this one did not show in the system. Short version of a much longer story is that eventually we were able to book and stay for four nights in total. My son had been quoted 68 euro per night for the extra two nights. After talking with the young woman at reception for 20 minutes and declining 250 euro and then 190 euro for the two nights and repeatedly saying we were quoted 136 euro she eventually consulted 'out the back' and came back and agreed. The next day i happened to read the back of the door sign where it states that the minimum night rate is 69 euro! Why did she not go straight to this in the conversation? Secondly you have no alternative bedding to the duvet - your 24/7 team, sort us out in 15 minutes, failed to find bedding that my husband could sleep under without being too hot. And a suggestion: you recommend not changing the towels every day which is just fine. But the new bathrooms only have a towel rail for one towel. I suggest finding a way to have two towel rails

Dear Guest, Thank you for taking the time to provide feedback regarding your recent stay. We are very sorry that your recent stay did not meet all of your expectations and for any inconvenience. We are sorry for any misunderstanding about the room rates. We use a flexible system and our rates are variable depending on the time of year and occupancy. We were very happy to give you a special price to try to make things right. The duvets are the lightest bedding that we have aside from the sheets and apologize that we were unable to find a more comfortable solution for you. Please know that we have noted your comments and will take your points into consideration. We hope to see you again for an improved stay in the future. Kind regards, Hicham BENALI, General Manager

Good for busy business trip

Customer review rating 4.0/5

Rimantas Business - 06/02/2020 Confirmed reviews ALL

Good hotel location, good room

Dear Rimantas, Thank you very much for taking the time to respond to our customer satisfaction survey. We are delighted to know that you enjoyed your stay with us and that our location was so convenient for your business trip. We hope we will have the pleasure of seeing you again on any future trips. Best regards, Hicham BENALI, General Manager

Good room and good atendance!

Customer review rating 4.5/5

Thiago Couples - 05/01/2020 Confirmed reviews ALL

Everything was good.

Dear Thiago, Thank you for such a positive review. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. I will be sure to let our team members know how much of an impact they made on your experience. Very best wishes for the New Year! Kind regards, Hicham BENALI, General Manager

Chic ambiance, friendly staff, tasty breakfast

Customer review rating 4.5/5

Anonymous Couples - 30/12/2019 Confirmed reviews ALL

It was a very nice stay. The breakfast was delicious and the atmosphere and staff were lovely. The only complaint is for my electrical outlets in the bedroom.

Dear Guest, Thank you very much for choosing our hotel and writing a review. We are glad that you had a pleasant experience and appreciate your mention of our team who work hard to meet your expectations. It's great to know that you enjoyed our breakfast, a great way to start the day off right. We have noted your comments relating to power sockets and will consider them in the future. It would be a pleasure to welcome you back on a future occasion. Happy holidays, Hicham BENALI, General Manager

My experience was excellent.friendly staff

Customer review rating 5.0/5

Anthony Q. Families - 30/12/2019 Confirmed reviews ALL

The bad experience I had was the Delph cups with no handles to hot tea

Dear Anthony, Thank you very much for taking the time to share your feedback. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received such courteous and professional service. We have, however, taken note of your remarks regarding the cups and passed them to the concerned department. It would be a pleasure to welcome you back on a future occasion and we wish you the best for the festive season. Kind regards, Hicham BENALI, General Manager

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