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ibis Brussels Centre Châtelain Hotel 3 stars

Customer review rating 4.4/5 136 reviews

ibis Brussels Centre Châtelain
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Hotel extras

  • Delicious breakfast buffet included in your stay

  • Modern rooms and studios for business and leisure

  • Trendy bar and restaurant with 24/7 service

  • Easy connection to the heart of the city

  • Just 20 minutes from Brussels International Airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Drink vending machine
Business services
  • Copy/print service available
Information message

Due to the current situation, we inform you that our hotel is temporarily closed. For upcoming reservation, the hotel has made all necessary arrangements for your reservation to be transferred to one of our sister hotels and will contact you directly.

Hotel location

ibis Brussels Centre Châtelain

Chaussee De Vleurgat 191
1050
bruxelles
belgium

Tel: +32028509330

Fax: (+32)02/8509330

Contact email

Check-in from 14h00

Check out up to 12h00

  • 38 :  VLEURGAT

  • LOUISE :  1 AND 6 LOUISE

  • 93 :  VLEURGAT

  • By plane

    BRUSSELS NATIONAL At 14km / 8.7 miles

  • By train

    GARE DU MIDI At 3.6km / 2.24 miles

  • By train

    LOUISE At 1.9km / 1.18 miles

GPS :50.821462, 4.36635

Our accommodations

Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Free in Room Mineral Water
  • TV room service ordering
  • Direct dial telephone

Superior room with 1 double bed or 2 single beds, Garden side

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Free in Room Mineral Water
  • TV room service ordering
  • Direct dial telephone

Superior room with 1 double bed & 1 sofa bed, Garden side

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Free in Room Mineral Water
  • TV room service ordering
  • Direct dial telephone

Premium room with 1 double bed & 1 sofa bed and kitchenette, Garden side

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Free in Room Mineral Water
  • TV room service ordering
  • Direct dial telephone
Rooms

Our restaurants and bars

BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Brussels Centre Châtelain

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

136 reviews

Affordable option within walking distance of Commission district

Customer review rating 4.4/5

Trevor Business - 07/03/2020 Confirmed reviews ALL

Appears to be a relatively new hotel. Very clean and modern. Busy street outside, but there is good soundproofing. Decent sized shower. Large screen tv and good wifi. Kettle in the room, but my only complaint was that there was no coffee or sugar supplied at any stage during my stay. The local area appears to be popular with students. There seemed to be several restaurants and bars, but I did not try any.

Dear Trevor, Thank you very much for choosing our hotel and writing a review. We are pleased that you enjoyed your stay with us and appreciated our contemporary rooms and facilities as well as the high standards we strive to uphold. We apologise for any inconvenience. We do provide tea and sugar in our rooms, and encourage guests to let us know if any thing is missing. Rest assured, we have noted your comments. We are always looking for ways to improve on even the smaller details, and we thank you for this constructive feedback. We hope to welcome you again. Best wishes, Hicham BENALI, General Manager

All is fine

Customer review rating 4.4/5

Mohamed A. W. A. Y. Business - 22/02/2020 Confirmed reviews ALL

Nice hotel and friendly staff, nice breakfast and good location

Dear Guest, Thank you for such a positive review. We are thrilled to hear that everything met your expectations during your stay. Such positive feedback inspires our team to continue upholding our high standards of service. We look forward to welcoming you back soon. Kind regards, Hicham BENALI, General Manager

Well located, friendly staff

Customer review rating 4.4/5

Genco Solo - 11/02/2020 Confirmed reviews ALL

Very comfortable "just sized" room, Wifi throughout the stay, Good fresh breakfast.

Dear Guest, Thank you for such a positive review. We are delighted that you had a pleasant experience and would like to take this opportunity to express our thanks for your kind words. The satisfaction of our guests during their stay with us is very gratifying for our team. We are pleased you were able to make the most of our tasty breakfast, an ideal way to help start the day. We hope we will have the pleasure of seeing you again on any future trips. Kind regards, Hicham BENALI, General Manager

Modern hotel that let itself down

Customer review rating 4.4/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

Our 2nd booking adjoining this one did not show in the system. Short version of a much longer story is that eventually we were able to book and stay for four nights in total. My son had been quoted 68 euro per night for the extra two nights. After talking with the young woman at reception for 20 minutes and declining 250 euro and then 190 euro for the two nights and repeatedly saying we were quoted 136 euro she eventually consulted 'out the back' and came back and agreed. The next day i happened to read the back of the door sign where it states that the minimum night rate is 69 euro! Why did she not go straight to this in the conversation? Secondly you have no alternative bedding to the duvet - your 24/7 team, sort us out in 15 minutes, failed to find bedding that my husband could sleep under without being too hot. And a suggestion: you recommend not changing the towels every day which is just fine. But the new bathrooms only have a towel rail for one towel. I suggest finding a way to have two towel rails

Dear Guest, Thank you for taking the time to provide feedback regarding your recent stay. We are very sorry that your recent stay did not meet all of your expectations and for any inconvenience. We are sorry for any misunderstanding about the room rates. We use a flexible system and our rates are variable depending on the time of year and occupancy. We were very happy to give you a special price to try to make things right. The duvets are the lightest bedding that we have aside from the sheets and apologize that we were unable to find a more comfortable solution for you. Please know that we have noted your comments and will take your points into consideration. We hope to see you again for an improved stay in the future. Kind regards, Hicham BENALI, General Manager

Good for busy business trip

Customer review rating 4.4/5

Rimantas Business - 06/02/2020 Confirmed reviews ALL

Good hotel location, good room

Dear Rimantas, Thank you very much for taking the time to respond to our customer satisfaction survey. We are delighted to know that you enjoyed your stay with us and that our location was so convenient for your business trip. We hope we will have the pleasure of seeing you again on any future trips. Best regards, Hicham BENALI, General Manager

Good room and good atendance!

Customer review rating 4.4/5

Thiago Couples - 05/01/2020 Confirmed reviews ALL

Everything was good.

Dear Thiago, Thank you for such a positive review. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. I will be sure to let our team members know how much of an impact they made on your experience. Very best wishes for the New Year! Kind regards, Hicham BENALI, General Manager

Chic ambiance, friendly staff, tasty breakfast

Customer review rating 4.4/5

Anonymous Couples - 30/12/2019 Confirmed reviews ALL

It was a very nice stay. The breakfast was delicious and the atmosphere and staff were lovely. The only complaint is for my electrical outlets in the bedroom.

Dear Guest, Thank you very much for choosing our hotel and writing a review. We are glad that you had a pleasant experience and appreciate your mention of our team who work hard to meet your expectations. It's great to know that you enjoyed our breakfast, a great way to start the day off right. We have noted your comments relating to power sockets and will consider them in the future. It would be a pleasure to welcome you back on a future occasion. Happy holidays, Hicham BENALI, General Manager

My experience was excellent.friendly staff

Customer review rating 4.4/5

Anthony Q. Families - 30/12/2019 Confirmed reviews ALL

The bad experience I had was the Delph cups with no handles to hot tea

Dear Anthony, Thank you very much for taking the time to share your feedback. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received such courteous and professional service. We have, however, taken note of your remarks regarding the cups and passed them to the concerned department. It would be a pleasure to welcome you back on a future occasion and we wish you the best for the festive season. Kind regards, Hicham BENALI, General Manager

Brilliant

Customer review rating 4.4/5

Caitlin Friends - 29/12/2019 Confirmed reviews ALL

Room and bathroom was clean. Nice shower and bed was so comfy. The room had usb in them so that i didn't need an adaptor and could plug my phone in - brilliant as forgot my adaptor.

Dear Caitlin, Thank you for such a positive review. We truly appreciate you choosing to stay with us and are happy you appreciated your room. It is a pleasure to know that our team members and service met your needs and expectations. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back on many more occasions. We wish you a Happy New Year! Hicham BENALI, General Manager

Good stay!

Customer review rating 4.4/5

Elise Solo - 29/12/2019 Confirmed reviews ALL

I liked the comfortable mattress, though I would have wanted to have more pillows ;) I loved the organic toiletries!!! Thanks!

Dear Elise, Thank you very much for choosing our hotel and writing a review. We are delighted that you were happy with our hotel and appreciated our comfy beds, we understand that a good night's sleep is so very important and we can always provide additional items on request. I would like to take this opportunity to express the thanks of the entire team for your kind words. It would be a pleasure to welcome you back on a future occasion and in the meantime, we wish you a very Happy Holiday Season. Kind regards, Hicham BENALI, General Manager

Perfect stay, I would come back there!

Customer review rating 4.4/5

Sandrine Couples - 23/12/2019 Confirmed reviews ALL

All the staff, up to cleaning ladies, were extremely helpful and warm. The rooms, contrarily to what I was prepared based on comments on the internet were quite large. I was lucky to have one giving on the garden in the back and it was so beautiful and very quiet.

Dear Sandrine, Thank you for such a positive review. We are delighted that we were able to meet all your expectations and that the high standards we strive for in all areas of our hotel were appreciated. Our team works hard to ensure that every guest has the best experience possible and your positive feedback inspires us to continue with our efforts. We look forward to welcoming you back in the not too distant future. With kindest regards and very best wishes for the holiday season. Hicham BENALI, General Manager

Business journey

Customer review rating 4.4/5

Mm Business - 18/12/2019 Confirmed reviews ALL

some of the staff members have been incredibly kind and caring (e.g. when I asked if they had a toothbrush I forgot)

Dear Guest, Thank you very much for your kind review. Our hotel aims to provide a memorable experience and we are delighted that we were able to exceed your expectations. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received such courteous and professional service. We look forward to welcoming you back in the future and we wish you all the best for the festive season. Kind regards, Hicham BENALI, General Manager

Noisy and cold room

Customer review rating 4.4/5

Iain M. Couples - 16/12/2019 Confirmed reviews ALL

I was very disappointed as I have been a regular IBIS customer in Brussels and London for many years. Our room at the IBIS Chatelaine (115) was so noisy that we heard conversation and traffic noise from the street. The room was cold on our arrival. Even after 2 days the bathroom remained cold. I would be reluctant to use this hotel again unless I am informed that the issue with noisy rooms has been addressed. Otherwise the hotel looked very good and is in a good location.

Dear Iain, Thank you very much for choosing our hotel and writing a review. We would like to apologize for any disturbance you experienced. We were concerned to receive such feedback as our rooms feature triple soundproof windows and quality noise isolation. However, please rest assured that we will look into the matter as the comfort of our guests' is extremely important to us. We hope to welcome you back and we wish you a wonderful holiday season. Best regards, Hicham BENALI, General Manager

Unsatisfied.

Customer review rating 4.4/5

Unsatisfied Business - 12/12/2019 Confirmed reviews ALL

Unsatisfied. Cleaners come in the room even though I have my 'Do not disturb' sign on. EVERY TIME. And dont even clean the room properly. Informing about this to the receptionist didnt work either. Walls are thin. Kitchen is unequipped. Another guest came into our connection room in the middle of the night (3am!). Manager never bothered to meet even we requested to meet to resolve the issues.

Dear Guest, Thank you for taking the time to provide feedback regarding your recent stay. We are sincerely sorry for the issue you experienced. However, we wish to clarify that our front office manager did meet with you on three occasions to address all concerns and requests. Rest assured that your remarks have been duly noted. Our guests' reviews are useful to evaluate our services in order to undertake the necessary improvements. Nevertheless, we hope to see you again for an improved stay in the future. Kind regards, Hicham BENALI, General Manager

I did not feel welcome

Customer review rating 4.4/5

Nn Solo - 03/12/2019 Confirmed reviews ALL

Very average.

Dear N.N, Thank you for taking the time to provide feedback regarding your recent visit. We try our best to ensure that each of our guests feels welcomed and at home during their stay with us and truly regret to hear that we did not meet all of your expectations. We hope that you will give us the chance to offer you an improved experience in future. Kind regards, Hicham BENALI, General Manager

Great hotel

Customer review rating 4.4/5

Velislava F. Couples - 02/12/2019 Confirmed reviews ALL

I am very satisfied with my stay and Ibis Brussels Centre Chatelain, and will certainly book again this hotel when visiting. The staff is very polite, the room is cozy and it has everything needed. The bed is comfortable, the heating is good, as it is December and outside is very cold! I really liked the fresh flowers at the reception, which were changed every other day with new ones, and were so beautiful!

Dear Velislava, Thank you for such a positive review. We aim to make every experience with us a memorable one, and we are delighted to know that we were able to exceed your expectations. It will be a pleasure to welcome you back for another excellent experience. Your kind comments regarding our hardworking team have been passed on to them. Thank you again. We look forward to welcoming you back in the near future. Kind regards, Hicham BENALI, General Manager

Good place if you are alon

Customer review rating 4.4/5

Stephane T. Business - 25/11/2019 Confirmed reviews ALL

Very pleasant hotel with competent staff and nice decoration in the room & in the hotel. 3 points of improvement: 1. Size of the room below Ibis average size 2. Noise isolation for connected room 3. Implementation of business corner

Dear Stephane, Thank you very much for choosing our hotel and posting a review. It is rewarding to know that you appreciated our contemporary decor. We thank you for your suggestions, we have taken good note of these for future. We would also like to thank you for acknowledging our team members; a message of satisfaction from a recent guest is always a reward and incentive for us to keep upholding our high standards It would be a pleasure to welcome you back on another occasion. Best wishes, Hicham BENALI, General Manager

Great

Customer review rating 4.4/5

Richard Business - 24/11/2019 Confirmed reviews ALL

It was amazing, you have very nice room and food.

Dear Richard, Thank you very much for your kind review. Our hotel aims to provide a truly unique experience and we are delighted that we were able to exceed your expectations. We look forward to welcoming you back. Best wishes, Hicham BENALI, General Manager

Room size tad small

Customer review rating 4.4/5

Shreejeet K. Solo - 24/11/2019 Confirmed reviews ALL

Excellent service. Room size was tad too small.

Dear Shreejeet, Thank you very much for choosing our hotel and writing a review. Our team is always pleased to help and we are happy that you appreciated our efforts to make your stay as enjoyable as possible. It would be a pleasure to welcome you back on a future occasion. Best wishes, Hicham BENALI, General Manager

Excellent place, hefty breakfast, amiable staff

Customer review rating 4.4/5

Maria Business - 22/11/2019 Confirmed reviews ALL

I visited Brussels twice and stayed there both times. The place is great, rooms really clean, tidy, minimalist design but everything you need. The breakfast exceeded my expectations, really great! And it has a bar which is a good spot for a quiet chat. The staff were really helpful, especially the night staff who went out of their way to accommodate my requests. So I really would recommend highly!

Dear Maria, Thank you for such a positive review. We are delighted that you had a pleasant stay and everything met your expectations, including our ideal location. Thank you for acknowledging our team members; a message of satisfaction from a recent guest is always a reward and incentive for us to keep upholding our high standards. We look forward to welcoming you back on any future trips. Best regards, Hicham BENALI, General Manager
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