ibis Brussels Centre Châtelain 3 stars

Customer review rating (ALL Rating) 4.5/5 558 reviews

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Description

Hotel extras

  • Hidden green terrace, an urban jungle break just steps from Avenue Louise

  • Modern rooms and studios for business and leisure

  • Trendy bar and restaurant with 24/7 service

  • Easy connection to the heart of the city

  • Just 20 minutes from Brussels International Airport

Our accommodation(s)

Hotel location

ibis Brussels Centre Châtelain

Chaussee De Vleurgat 191
1050 BRUSSELS
Belgium

GPS:50.821462, 4.36635

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

THE ONO

At the ONO Bar, you will enjoy our gins, Belgian beers and other drinks selected for you. Enjoy a warm atmosphere in a cozy and designer environment and our unique jungle terrace, a veritable green oasis in the heart of the city. See you soon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  558 reviews

Customer review rating 5.0/5

Edward W. Couples - Confirmed reviews ALL

great staff

Dear Edward, Thank you for taking the time to share your feedback. We are thrilled your stay left you so satisfied. Our team takes pride in delivering attentive service, and we’re glad their efforts contributed to your positive experience. It’s wonderful to know our central location added convenience to your Brussels visit. We hope to welcome you back in the future. Best regards, Antoine Steyt, Front office Manager

Customer review rating 4.0/5

Jessica T. Families - Confirmed reviews ALL

The staff was friendly and helpful. I'm not giving a perfect score because my booking was apparently canceled and so there was no baby bed in my room as requested. The night manager did not know how to set it up so it took a while to get settled in (she had to videocall someone to explain her how to do it), which is obviously difficult with a baby who is tired. Otherwise, the room was comfortable, clean, quiet. I think I would stay there again.

Dear Jessica, Thank you for taking the time to share your experience with us. We are grateful that you found our team friendly and eager to help. Our staff wants every guest to feel welcome, and it is important to us that you felt well supported during your visit. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team truly regrets the inconvenience you experienced with your reservation and the difficulties around providing the baby bed. We understand how stressful these moments can be, especially when traveling with a child. Rest assured that your comfort is our priority, and we will consider your remarks to help us refine our service. Nonetheless, we thank you for noting the comfort, cleanliness, and calm of your room. It means a lot to us. Your intent to return encourages us, and we appreciate your kind recognition of the positive elements of your stay. We would love to welcome you back on a future occasion. Kind regards, Antoine Steyt, Front office Manager

Customer review rating 4.0/5

Fehmi B. S. Solo - Confirmed reviews ALL

Stay while awaiting my apartment to be furnished

Dear Fehmi, It was a pleasure to receive this kind review of your time with us. We are delighted our central location made your temporary stay more convenient. As a Silver member, your loyalty is truly appreciated, and we strive to ensure every experience reflects the value we place on our guests. It’s rewarding to know you found the booking process straightforward. Our team works hard to keep things seamless, allowing you to focus on settling into your new space. We trust the comfort of your room and the amenities provided added ease to your days here. We would love to welcome you back on many more occasions. Best wishes, Antoine Steyt, Front office Manager

Customer review rating 4.0/5

Xavier D. Couples - Confirmed reviews ALL

Decent accommodation. Too pricey

Dear Xavier, We appreciate you letting us know about your recent visit. We are pleased to know your overall experience was positive. Our team takes pride in offering comfortable stays close to key Brussels attractions. However, we regret that our pricing did not align with your expectations. As Classic loyalty members enjoy exclusive rates, we encourage checking our website for future offers. Nonetheless, our prime location near Avenue Louise and the Grand Place remains ideal for exploring the city’s charm. We look forward to welcoming you back. Best regards, Antoine Steyt, Front office Manager

Customer review rating 5.0/5

Joke B. Families - Confirmed reviews ALL

A real hidden gem, good location, friendly staff, excellent breakfast and take away food can be eaten in restaurant , good ambiance , little cute garden, very clean with nice smell ,I recommend it to everyone, a hotel that has a good feel about it, makes you feel welcome and that is very well managed. Congratulations to all management & staff involved .Best Ibis hotel ever booked on the ALL app and found.Very fair price money/quality and they go the extra mile for the customers.It was an overall and excellent and good experience.Nice that take away food can be eaten in the restaurant as a lot of restaurants are closed on a Sunday. I find this very original. Also the music was rather discreet in comparison with other Ibis hotels. We travel in a lot of Ibis hotels but this was the best one ever stayed. We are coming back there in the future.

Dear Joke, Thank you for taking the time to share your feedback. We are thrilled your family enjoyed discovering our urban oasis during your stay. Your kind words about our team’s hospitality, the diverse breakfast offerings, and the relaxed atmosphere in our Art Deco-inspired spaces mean a lot. It’s also wonderful you appreciated the unique touches like our hidden garden and the option to enjoy takeaway meals in the bar area, we aim to make every moment convenient and memorable. Knowing you found exceptional value through the ALL App makes us proud and, finally, we’re delighted our location allowed you to explore Brussels with ease. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Antoine Steyt, Front office Manager

Other web-users rate our hotel

  • 370 reviews 8.6/10 Location
  • 532 reviews 6.6/10 Room
  • 459 reviews 9.3/10 Service
  • 7 reviews 6.5/10 WiFi
  • 332 reviews 4.6/10 Comfort
  • 246 reviews 8.7/10 Breakfast
  • 231 reviews 8.8/10 Cleanliness
  • 111 reviews 9.2/10 Vibe

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