ibis Brussels Centre Châtelain Hotel 3.5 stars

Name: ibis Brussels Centre Châtelain
Address: BRUXELLES, 1050, BELGIUM
Telephone: (+32)02/8509330
Rating: 4.5

Customer review rating 4.5/5 204 reviews

ALLSAFE approved hotel

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+ 13 Services

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ibis Brussels Centre Châtelain Hotel

Vibrant economy hotel, open to everyone

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Hicham Benali, Hotel Manager

The ibis Brussels centre Châtelain is inspired by art deco, an art style from the beginning of the 20th Century. If you're looking for a warm, relaxed and stylish hotel, you have found the right place. All rooms are ideally furnished for both business and leisure travellers, with comfortable SweetBeds, a work desk and a flat-screen TV. Breakfast is served every morning in the breakfast area. Fancy a drink? We have a trendy bar, specialized in gin-based cocktails. It's open 24/7, see you there!

Whether you're in the European capital for fun, culture or business, the ibis is the perfect place to explore Brussels! The ibis Brussels centre Châtelain is close to the famous Horta House, trendy bars and busy restaurants. The heart of the city centre can easily be reached by car or public transport. Enjoy a stroll in Parc Tenbosch or Bois de la Cambre and enjoy all the local Belgium delicacies, such as a nice Belgium beer or some Vlaamse frieten!

Hotel extras

An ALLSAFE NSF certified hotel
Modern rooms and studios for business and leisure
Trendy bar and restaurant with 24/7 service
Easy connection to the heart of the city
Just 20 minutes from Brussels International Airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI in the communal areasFree high speed WiFi everywhere in the hotel including in the garden.
- Free WiFi
Parking
- Private indoor parking (Paying)
- Well-lit parking
Wheelchair access
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- English
- Spanish
- French
- Dutch
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying)"Want to enjoy the comfort of our rooms earlier in the day? Book your early check in online and you'll be able to access your room from 9am and make the most of your stay."
- LATE CHECK-OUT UP TO 5PM (Paying)Want to take your time? Extend your stay and keep your room until 5 pm on your departure day. Book this exclusive offer now.
Laundry
- Dry cleaning / Ironing
- Shoe shine machine

BreakfastPaying
1 bar(s)

Copy/print service available

Hotel location

ibis Brussels Centre Châtelain

Chaussee De Vleurgat 191
1050
bruxelles
belgium

Tel: +32028509330

Fax: (+32)02/8509330

Contact email :

Check-in from 14h00

Check out up to 12h00

38 : VLEURGAT
LOUISE : 1 AND 6 LOUISE
93 : VLEURGAT

By plane
BRUSSELS NATIONAL At 14km / 8.7 miles
By train
GARE DU MIDI At 3.6km / 2.24 miles
By train
LOUISE At 1.9km / 1.18 miles

GPS :50.821462, 4.36635

Our accommodation(s)

Room with 1 double bed

Max. number of persons: 2
Area: From 15 m² / 161 sq ft

Free in Room Mineral Water
TV room service ordering
Direct dial telephone

Superior room with 1 double bed or 2 single beds, Garden side

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Free in Room Mineral Water
TV room service ordering
Direct dial telephone

Superior room with 1 double bed & 1 sofa bed, Garden side

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Free in Room Mineral Water
TV room service ordering
Direct dial telephone

Rooms

Our restaurants and bars

The ONO

At the ONO Bar, you will enjoy our gins, Belgian beers and other drinks selected for you. Enjoy a warm atmosphere in a cozy and designer environment and our unique jungle terrace, a veritable green oasis in the heart of the city. See you soon!

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Simple, trendy and efficient

mathiaservyn2020 Business - 23/08/2020 TripAdvisor review

A very good place very efficient for business. Good service. Sober. Clean room. Nice furniture. Bad point: very poor insonorisation of the room ! You hear from the other rooms. People talking, walking,... Except that: great !

Dear Mathias, Thank you for taking the time to write about your stay with us. Your satisfaction is our top priority, and it is great to hear that you enjoyed so much of our hotel. We have duly noted your feedback concerning the room, and we thank you for bringing this to our attention. We will take a look into the matter to ensure that every guest has a comfortable stay. It would be a pleasure to welcome you back on a future occasion. Best wishes, Hicham BENALI, General Manager

Well located, helpful staff

Marian Couples - 19/08/2020 Confirmed reviews ALL

We had a good stay, the bed was very comfortable, in a quiet room

Dear Marian, Thank you for your positive feedback. We appreciate your kind words about our friendly team and are pleased that we met all your expectations. We look forward to welcoming you back. Best wishes, Hicham BENALI, General Manager

Well located

Adilson R. 1. S. F. U. T. 4. O. T. 4. F. Business - 15/08/2020 Confirmed reviews ALL

Christie very friendly and welcome at reception also the night shift man that o can’t remember is name I stayed for to night. After I payed extra money for upgrade my room and both nights I was disturbed by vehicle alarm noises and people talking loud below my bedroom window and one afternoon someone was drilling making lots of noises and breakfast without hot food Staff brilliant but you can pay extra money to get better room and quiet and still have all this issue. Room are beautiful hotel very modern and clean .

Dear Guest, Thank you very much for taking the time to review your stay. We are pleased that you appreciated our contemporary hotel and the high standards we set ourselves. It is rewarding to know that we are providing great service to our guests and we will make sure that our team members get the recognition they deserve. We regret that you were disturbed, we have triple-glazed windows to prevent any outside noise and air-conditioning to ensure the temperature in your room is ideal. Our team members are on hand 24 hours and would have been very happy to deal with any issues due to our other guests, with the required discretion. It would be a pleasure to welcome you back on another occasion. Best wishes, Hicham BENALI, General Manager

Affordable option within walking distance of Commission district

Trevor Business - 07/03/2020 Confirmed reviews ALL

Appears to be a relatively new hotel. Very clean and modern. Busy street outside, but there is good soundproofing. Decent sized shower. Large screen tv and good wifi. Kettle in the room, but my only complaint was that there was no coffee or sugar supplied at any stage during my stay. The local area appears to be popular with students. There seemed to be several restaurants and bars, but I did not try any.

Dear Trevor, Thank you very much for choosing our hotel and writing a review. We are pleased that you enjoyed your stay with us and appreciated our contemporary rooms and facilities as well as the high standards we strive to uphold. We apologise for any inconvenience. We do provide tea and sugar in our rooms, and encourage guests to let us know if any thing is missing. Rest assured, we have noted your comments. We are always looking for ways to improve on even the smaller details, and we thank you for this constructive feedback. We hope to welcome you again. Best wishes, Hicham BENALI, General Manager

All is fine

Mohamed A. W. A. Y. Business - 22/02/2020 Confirmed reviews ALL

Nice hotel and friendly staff, nice breakfast and good location

Dear Guest, Thank you for such a positive review. We are thrilled to hear that everything met your expectations during your stay. Such positive feedback inspires our team to continue upholding our high standards of service. We look forward to welcoming you back soon. Kind regards, Hicham BENALI, General Manager

Well located, friendly staff

Genco Solo - 11/02/2020 Confirmed reviews ALL

Very comfortable "just sized" room, Wifi throughout the stay, Good fresh breakfast.

Dear Guest, Thank you for such a positive review. We are delighted that you had a pleasant experience and would like to take this opportunity to express our thanks for your kind words. The satisfaction of our guests during their stay with us is very gratifying for our team. We are pleased you were able to make the most of our tasty breakfast, an ideal way to help start the day. We hope we will have the pleasure of seeing you again on any future trips. Kind regards, Hicham BENALI, General Manager

Modern hotel that let itself down

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

Our 2nd booking adjoining this one did not show in the system. Short version of a much longer story is that eventually we were able to book and stay for four nights in total. My son had been quoted 68 euro per night for the extra two nights. After talking with the young woman at reception for 20 minutes and declining 250 euro and then 190 euro for the two nights and repeatedly saying we were quoted 136 euro she eventually consulted 'out the back' and came back and agreed. The next day i happened to read the back of the door sign where it states that the minimum night rate is 69 euro! Why did she not go straight to this in the conversation? Secondly you have no alternative bedding to the duvet - your 24/7 team, sort us out in 15 minutes, failed to find bedding that my husband could sleep under without being too hot. And a suggestion: you recommend not changing the towels every day which is just fine. But the new bathrooms only have a towel rail for one towel. I suggest finding a way to have two towel rails

Dear Guest, Thank you for taking the time to provide feedback regarding your recent stay. We are very sorry that your recent stay did not meet all of your expectations and for any inconvenience. We are sorry for any misunderstanding about the room rates. We use a flexible system and our rates are variable depending on the time of year and occupancy. We were very happy to give you a special price to try to make things right. The duvets are the lightest bedding that we have aside from the sheets and apologize that we were unable to find a more comfortable solution for you. Please know that we have noted your comments and will take your points into consideration. We hope to see you again for an improved stay in the future. Kind regards, Hicham BENALI, General Manager

Good for busy business trip

Rimantas Business - 06/02/2020 Confirmed reviews ALL

Good hotel location, good room

Dear Rimantas, Thank you very much for taking the time to respond to our customer satisfaction survey. We are delighted to know that you enjoyed your stay with us and that our location was so convenient for your business trip. We hope we will have the pleasure of seeing you again on any future trips. Best regards, Hicham BENALI, General Manager

Good room and good atendance!

Thiago Couples - 05/01/2020 Confirmed reviews ALL

Everything was good.

Dear Thiago, Thank you for such a positive review. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. I will be sure to let our team members know how much of an impact they made on your experience. Very best wishes for the New Year! Kind regards, Hicham BENALI, General Manager

Chic ambiance, friendly staff, tasty breakfast

Anonymous Couples - 30/12/2019 Confirmed reviews ALL

It was a very nice stay. The breakfast was delicious and the atmosphere and staff were lovely. The only complaint is for my electrical outlets in the bedroom.

Dear Guest, Thank you very much for choosing our hotel and writing a review. We are glad that you had a pleasant experience and appreciate your mention of our team who work hard to meet your expectations. It's great to know that you enjoyed our breakfast, a great way to start the day off right. We have noted your comments relating to power sockets and will consider them in the future. It would be a pleasure to welcome you back on a future occasion. Happy holidays, Hicham BENALI, General Manager

My experience was excellent.friendly staff

Anthony Q. Families - 30/12/2019 Confirmed reviews ALL

The bad experience I had was the Delph cups with no handles to hot tea

Dear Anthony, Thank you very much for taking the time to share your feedback. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received such courteous and professional service. We have, however, taken note of your remarks regarding the cups and passed them to the concerned department. It would be a pleasure to welcome you back on a future occasion and we wish you the best for the festive season. Kind regards, Hicham BENALI, General Manager

Brilliant

Caitlin Friends - 29/12/2019 Confirmed reviews ALL

Room and bathroom was clean. Nice shower and bed was so comfy. The room had usb in them so that i didn't need an adaptor and could plug my phone in - brilliant as forgot my adaptor.

Dear Caitlin, Thank you for such a positive review. We truly appreciate you choosing to stay with us and are happy you appreciated your room. It is a pleasure to know that our team members and service met your needs and expectations. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back on many more occasions. We wish you a Happy New Year! Hicham BENALI, General Manager

Good stay!

Elise Solo - 29/12/2019 Confirmed reviews ALL

I liked the comfortable mattress, though I would have wanted to have more pillows ;) I loved the organic toiletries!!! Thanks!

Dear Elise, Thank you very much for choosing our hotel and writing a review. We are delighted that you were happy with our hotel and appreciated our comfy beds, we understand that a good night's sleep is so very important and we can always provide additional items on request. I would like to take this opportunity to express the thanks of the entire team for your kind words. It would be a pleasure to welcome you back on a future occasion and in the meantime, we wish you a very Happy Holiday Season. Kind regards, Hicham BENALI, General Manager

Perfect stay, I would come back there!

Sandrine Couples - 23/12/2019 Confirmed reviews ALL

All the staff, up to cleaning ladies, were extremely helpful and warm. The rooms, contrarily to what I was prepared based on comments on the internet were quite large. I was lucky to have one giving on the garden in the back and it was so beautiful and very quiet.

Dear Sandrine, Thank you for such a positive review. We are delighted that we were able to meet all your expectations and that the high standards we strive for in all areas of our hotel were appreciated. Our team works hard to ensure that every guest has the best experience possible and your positive feedback inspires us to continue with our efforts. We look forward to welcoming you back in the not too distant future. With kindest regards and very best wishes for the holiday season. Hicham BENALI, General Manager

Business journey

Mm Business - 18/12/2019 Confirmed reviews ALL

some of the staff members have been incredibly kind and caring (e.g. when I asked if they had a toothbrush I forgot)

Dear Guest, Thank you very much for your kind review. Our hotel aims to provide a memorable experience and we are delighted that we were able to exceed your expectations. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received such courteous and professional service. We look forward to welcoming you back in the future and we wish you all the best for the festive season. Kind regards, Hicham BENALI, General Manager

Noisy and cold room

Iain M. Couples - 16/12/2019 Confirmed reviews ALL

I was very disappointed as I have been a regular IBIS customer in Brussels and London for many years. Our room at the IBIS Chatelaine (115) was so noisy that we heard conversation and traffic noise from the street. The room was cold on our arrival. Even after 2 days the bathroom remained cold. I would be reluctant to use this hotel again unless I am informed that the issue with noisy rooms has been addressed. Otherwise the hotel looked very good and is in a good location.

Dear Iain, Thank you very much for choosing our hotel and writing a review. We would like to apologize for any disturbance you experienced. We were concerned to receive such feedback as our rooms feature triple soundproof windows and quality noise isolation. However, please rest assured that we will look into the matter as the comfort of our guests' is extremely important to us. We hope to welcome you back and we wish you a wonderful holiday season. Best regards, Hicham BENALI, General Manager

Unsatisfied.

Unsatisfied Business - 12/12/2019 Confirmed reviews ALL

Unsatisfied. Cleaners come in the room even though I have my 'Do not disturb' sign on. EVERY TIME. And dont even clean the room properly. Informing about this to the receptionist didnt work either. Walls are thin. Kitchen is unequipped. Another guest came into our connection room in the middle of the night (3am!). Manager never bothered to meet even we requested to meet to resolve the issues.

Dear Guest, Thank you for taking the time to provide feedback regarding your recent stay. We are sincerely sorry for the issue you experienced. However, we wish to clarify that our front office manager did meet with you on three occasions to address all concerns and requests. Rest assured that your remarks have been duly noted. Our guests' reviews are useful to evaluate our services in order to undertake the necessary improvements. Nevertheless, we hope to see you again for an improved stay in the future. Kind regards, Hicham BENALI, General Manager

I did not feel welcome

Nn Solo - 03/12/2019 Confirmed reviews ALL

Very average.

Dear N.N, Thank you for taking the time to provide feedback regarding your recent visit. We try our best to ensure that each of our guests feels welcomed and at home during their stay with us and truly regret to hear that we did not meet all of your expectations. We hope that you will give us the chance to offer you an improved experience in future. Kind regards, Hicham BENALI, General Manager

Great hotel

Velislava F. Couples - 02/12/2019 Confirmed reviews ALL

I am very satisfied with my stay and Ibis Brussels Centre Chatelain, and will certainly book again this hotel when visiting. The staff is very polite, the room is cozy and it has everything needed. The bed is comfortable, the heating is good, as it is December and outside is very cold! I really liked the fresh flowers at the reception, which were changed every other day with new ones, and were so beautiful!

Dear Velislava, Thank you for such a positive review. We aim to make every experience with us a memorable one, and we are delighted to know that we were able to exceed your expectations. It will be a pleasure to welcome you back for another excellent experience. Your kind comments regarding our hardworking team have been passed on to them. Thank you again. We look forward to welcoming you back in the near future. Kind regards, Hicham BENALI, General Manager

Good place if you are alon

Stephane T. Business - 25/11/2019 Confirmed reviews ALL

Very pleasant hotel with competent staff and nice decoration in the room & in the hotel. 3 points of improvement: 1. Size of the room below Ibis average size 2. Noise isolation for connected room 3. Implementation of business corner

Dear Stephane, Thank you very much for choosing our hotel and posting a review. It is rewarding to know that you appreciated our contemporary decor. We thank you for your suggestions, we have taken good note of these for future. We would also like to thank you for acknowledging our team members; a message of satisfaction from a recent guest is always a reward and incentive for us to keep upholding our high standards It would be a pleasure to welcome you back on another occasion. Best wishes, Hicham BENALI, General Manager

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