ibis Brussels Centre Châtelain 3.5 stars

Dear Guest, Thanks for your review about our hotel. We are delighted that you found our hotel well-positioned for your stay and that you appreciated the comfort of our beds. Our Sweet Bed by ibis is designed to offer a restful sleep, and we're glad it met your expectations. We regret to hear about the difficulties you encountered upon your arrival and with finding our hotel. We understand how important a smooth check-in process is after a long drive, and we wish to extend our sincerest apologies for any inconvenience you experienced. Our reception team is indeed mobile and strives to provide prompt service, and we are sorry if this was not your impression. We appreciate your patience and understanding. Nonetheless, we are pleased you found our breakfast options to your liking, with the availability of a simple cup of coffee and a croissant. It is our aim to cater to all our guests' needs and provide a variety of choices to start the day right. We are hoping to welcome you back in the future. All the best. Reyder Marquez, Front office Manager

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found your overall experience at our hotel nice and pleasant, consistently with what you have come to expect from us. However, we regret to hear about the discomfort you experienced in room 108. We understand the significance of a peaceful environment and apologize for the disturbance caused by the humming noise and the lack of sound isolation from the adjacent room. Our hotel prides itself on superior quality noise isolation, and your feedback suggests that there may have been an oversight in this instance. Additionally, we apologize for the inconvenience caused by the olfactory disturbance from your neighbor's dinner. We truly value your loyalty as a Platinum member of ALL – Accor Live Limitless and take your comfort very seriously. We hope you managed to take advantage of our hotel's location in the charming Châtelain neighborhood, close to the Avenue Louise and within easy reach of Brussels’ city center and grand attractions. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Reyder Marquez, Front office Manager

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We appreciate that you took the time to share your experience with us. It is nice to know that you were able to rest comfortably during your visit. However, we have taken note of your comment and will be reviewing this with the relevant manager. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Reyder Marquez, Front office Manager

Dear O., Thank you very much for your kind review. We are thrilled to hear about your positive stay at ibis Brussels Centre Châtelain. We are pleased that you appreciated the hotel's prime location, convenient for your business needs, our commitment to cleanliness, and the extensive breakfast options. It's great to know that our efforts to provide a comfortable and enjoyable experience resonate with our guests. It would be a pleasure to welcome you back. Best wishes, Reyder Marquez, Front office Manager

Dear Guest, Thanks for your review about our hotel. We are truly pleased that your stay at ibis Brussels Centre Châtelain was enjoyable and met your needs. We are delighted that you found the check-in process smooth and our receptionist to be welcoming and professional. It is also great to hear that you appreciated the vibrancy of our bar area, the comforting warmth of our rooms during cold weather, and the convenience of having public transport readily available at our doorstep. However, we acknowledge that you found the room a bit compact. Our aim is to provide cozy and efficiently designed spaces, and we regret if this aspect did not fully meet your expectations. Nonetheless, we are grateful that this did not detract significantly from your overall positive experience. Finally, we are pleased that the hotel's location was to your liking, offering a serene atmosphere and easy access to the city center. Your recommendation is highly valued, and we look forward to your return visits when you come to see your daughter again. We are hoping to welcome you back in the future. All the best. Reyder Marquez, Front office Manager