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Novotel Brussels Centre Midi Station Hotel 4 stars

Customer review rating 4.3/5 4,731 reviews

ALLSAFE approved hotel

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Novotel Brussels Centre Midi Station
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+ 9 Services

Hotel extras

  • Brussels Midi railway station and International train terminal are only a footstep away

  • Ideally Situated to discover Brussels City Centre

  • Free WIFI, flat-screen TV, minibar

  • Hotel Bar and Restaurant with Courtyard garden access

  • An ALLSAFE NSF certified hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available Paying

Hotel location

Novotel Brussels Centre Midi Station

Avenue Fonsny 5-7
1060 brussels
belgium

Tel: +3225331090

Fax: (+32)2/5331099

Check-in from 14h00

Check out up to 12h00

  • BUS :  20-27-49-50-78 MIDI- ZUID

  • SUBWAY :  2 MIDI-ZUID

  • By plane

    BRUSSELS AIRPORT At 16.5km / 10.25 miles

  • By plane

    BRUSSELS SOUTH At 60km / 37.28 miles

  • By train

    BRUSSELS MIDI At 0.1km / 0.06 miles

  • By train

    BRUSSELS MIDI At 0.1km / 0.06 miles

GPS :50.836951, 4.339883

Our accommodation(s)

Spacious, contemporary and adaptable describe the rooms at Novotel Brussels Centre Midi Station Hotel. The rooms offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, telephone, safe, TV, minibar and free Wi-Fi.

Our restaurants and bars

GOURMETBAR

Selection of international and local dishes

Non contractual photo

BAR

Welcome to Bar, a place where the servings are generous and the atmosphere friendly and relaxed. If you wish a relaxing aperitif or an exotic cocktail, something quick to eat, try our Belgian specialties, or one of our many Belgian beers.

Non contractual photo

Our guest reviews for
Novotel Brussels Centre Midi Station

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,731 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,023 reviews

Mr JEAN-PAUL DARLING, NOVOTEL BRUSSELS MIDI

Customer review rating 5.0/5

Jean-paul D. M. T. Couples - 18/07/2021 Confirmed reviews ALL

Novotel BRUSSELS MIDI is really nice Hotel, each times I am there I always have an amazing, because their customer services are so fantastic and great in looking after customers as well as they are so wonderful in meeting customers needs. I realty want to thanks to thanks Novotel BRUSSELS MIDI for providing excellent customer service.

Dear Mr Darling, First, we would like to thank you for taking the time to write such a nice review about your stay with us. We are delighted to read that our hotel met your expectations. We are committed to our work and it is always a pleasure to receive such positive reaction, especially from one of our regular customer. Moreover, we are delighted that you enjoyed the professionalism and friendliness of our staff. Be certain that I am going to share your kind words with them because they work day to day to offer you the best quality of service and your satisfaction is their best reward. Once again thank you so much for your really nice feedback. We are looking forward to welcoming you again back soon on your next trip to Brussels! Kind regards, Mallorie Tilmant Guest Relations

Convenient

Customer review rating 4.0/5

Genevieve Business - 07/04/2021 Confirmed reviews ALL

The check in process was friendly and efficient. The king size bed was an absolute dream with clean and soft sheets made for an awesome night sleep. Bathroom could use some upgrading/modernizing to match the great room and overall hotel decor/facilities.

Dear Genevieve, First, we would like to thank you for taking the time to write a review about your stay with us. We are delighted to read that you enjoyed the friendliness of our staff and the comfort of our rooms. We are committed to our work and it is always a pleasure to receive such positive reaction. Once again, thank you for your comment and we hope that we'll get the chance to welcome you again in the near future. Best Regards, Mallorie Tilmant Guest Relations
Customer review rating 5.0/5

Efomi E. B. V. Couples - 12/03/2021 Confirmed reviews ALL

Excellent

Cher Monsieur, Nous vous remercions d'avoir pris le temps de partager avec nous cet agréable commentaire. Nous sommes ravis de lire que vous avez apprécié votre séjour et espérons avoir le plaisir de vous accueillir de nouveau très prochainement! Bien cordialement, Mallorie Tilmant Guest Relations

Very well located, next to the train station.

Customer review rating 5.0/5

Olivia E. K. Couples - 04/01/2021 Confirmed reviews ALL

It was amazing, the room was very nice, the location was so nice as well. We didn't had to walk a lot from the train station. If I want to go every week the price is a little high for 90euros per day, it will cost 360euros for 4 times a month.

Dear Mrs El K., First, we would like to thank you for taking the time to write a review about your stay with us. We are delighted to read that you enjoyed the comfort of our rooms and the convenience of our location. We are committed to our work and it is always a pleasure to receive such positive reaction. Once again, thank you for your comment and we hope that we'll get the chance to welcome you again in the near future. Best Regards, Mallorie Tilmant Guest Relations
Customer review rating 2.0/5

Ben K. Business - 17/09/2020 Confirmed reviews ALL

I’m a silver member. No water or any tea or coffee in the room. Very expensive for what I got.

Dear Mr K., First, we would like to thank you for taking the time to share your experience with us. We are sincerely sorry to read that your stay wasn't up to your expectations. In order to improve our services, could you please tell us what you expected? Regarding your comment about the lack of coffee/tea facilities in your room, in order to comply with the current health measures, we had to remove all items usually present in our rooms which are now available at the reception. Do not hesitate to contact the front desk if you need anything on your next visit. Once again, thank you for sharing your experience and we hope that we'll get the chance to welcome you back again and regain your trust. Best regards, Mallorie Tilmant Guest Relations

Great location, Great TV

Customer review rating 4.5/5

Irish M. I. B. Business - 30/08/2020 Confirmed reviews ALL

Ideal place to stay , seconds from Midi station, Huge TV in the room, clean, comfortable, friendly staff. Do NOTE that now there is no buffet due to COVIDD restrictions, breakfast is served in a brown bag to your table. Substantial but NO buffet to choose from. Ideal location for businessmen wanting to be close to Midi station.

Customer review rating 4.5/5

Anonymous Couples - 13/08/2020 Confirmed reviews ALL

Extremely friendly Staff!!!

Extremely Helpful Staff

Customer review rating 5.0/5

Martine G. Solo - 22/03/2020 Confirmed reviews ALL

The receptionist, Mallorie, was very welcoming. When I told her my family had provided me with a sandwich and a small bottle of wine because of restaurants being closed, she gave me a wine glass to use that night. Then when I found out that my flights the next day had been cancelled and asked how to use the phone in my room to cancel KLM, she explained that there was a problem with those phones and offered to put a phone at my disposal in the lobby. When I arrived downstairs, the phone was ready as well as note paper and a pen. I was on hold for KLM for over an hour and during that time Mallorie offered and made me a cup of tea. She was most charming and I couldn't imagine getting better service than what Mallorie provided. She is a gem and a credit to your hotel.

Will visit again

Customer review rating 5.0/5

Vin Solo - 17/03/2020 Confirmed reviews ALL

Restful room and professional staff

Nice rooms in a convenient, daggy location

Customer review rating 3.5/5

Jpe Solo - 09/03/2020 Confirmed reviews ALL

A brief weekend in Brussels before heading home to New Zealand. Price-wise this was good value: a superior queen with full bath--both on the snuggier side of things. Room clearly once had a king bed, because the two embedded nightstands were comically far from the queen bed. Needs some drawers for putting away knickers and the like. Excellent variety of international TV channels. Staff very helpful. Wifi speed varied, but was decent.

Dear Sir, Thank you very much for taking the time to write a review about your experience. We are delighted that you enjoyed your stay with us. Be certain that we are looking forward to welcoming you back again soon. Kind regards, Mallorie Tilmant Guest Relations

Well located

Customer review rating 5.0/5

Wendy G. Couples - 08/03/2020 Confirmed reviews ALL

Well located n so close to station Lovely rooms n staff

Dear Mrs G., First, we would like to thank you for taking the time to write a review about your stay with us. We are delighted to read that you enjoyed the friendliness of our staff, the quality of our rooms and the convenience of our location. We are committed to our work and it is always a pleasure to receive such positive reaction. Once again, thank you for your comment and we hope that we'll get the chance to welcome you back again in the near future. Best Regards, Mallorie Tilmant Guest Relations

Executive free for being a member

TripAdvisor rating 5.0/5

ionesculuci93 06/02/2020 TripAdvisor review

The executive room was given to me for free from a normal superior room reservation for being a member, and it was the best hotel experience i have ever had. I recommend the novotel and all accor hotels for being just the hotel service that you need for city brakes and business trips. They definitely won me as a client with the executive upgrade.

Very loud construction all day for 2 days

TripAdvisor rating 1.0/5

gillespied2 01/02/2020 TripAdvisor review

The hotel and staff were nice, but it's inexcusable to put your customers directly beneath a room that is under construction with loud noise, power equipment in use and workers stomping about all day for both days of our stay. I don't believe this was an oversight because I'm certain that hotel management was aware of the construction schedule, so I believe that it was just greed that prompted you not to block out the rooms that would be impacted by the noise of the construction. I am an expat living part of each year in Vietnam, and have stayed in some of your other brand hotels throughout SE Asia (Ibis, etc.), but will no longer do so because of this poor experience.

Good location for train tranportation

TripAdvisor rating 3.0/5

VirojEak Family - 02/01/2020 TripAdvisor review

Good located nearby main train station. The room is big (we choosed executive room). But the breakfast had limited choices comparing with other Novotel hotels. Very few choices, not meet expectation. The staff are very few as well. When there's many guests waiting for check it, this showed traffic jam on que. And the staff at reception needed to take care coffee shop also, so many tasks making not provide service ontime for guest at check in counter.

warm and fantastic stay

TripAdvisor rating 5.0/5

Abdullatif A Family - 20/12/2019 TripAdvisor review

I had a very pleasant stay with my family, the rooms were very clean, the room service staff were very kind, the reception staff were very helpfull and very ready to give any assistance ,thank you for all of them, the resturant was very clean however the food diversity is not enough.

A lot of room for improvement.

TripAdvisor rating 2.0/5

jgraham182019 Friends getaway - 09/12/2019 TripAdvisor review

Probably the worse experience I have had in any Accor hotel, and not what I expect from Novotel which I have always been told were a 4 star star rating. I was upgraded to an Executive room as I am a Gold member of the Accor Loyalty scheme, the free mini bar was never re-filled correctly every day of the 4 days I was there, so always had to ask at reception. The coffee capsules were also not replenished one day, these are just basic hotel housekeeping tasks, so why so difficult? The bathroom sink had no plug to stop water draining and no member of staff cold tell me why, including the Front Of House Manager, who did come to investigate, but i never saw or heard from him again. For a hotel chain that says it is a environmentally friendly company, I don't see how wasting water is acceptable. The bar is a joke, it has two counter top machines of the type you would have at home, and are just not suitable for a commercial business. The Stella Artois ran out on our first night there. Not sure why the Ibis hotel just up the road has such a better bar. I am always loyal to Accor hotels, but this this will be my last stay at any Novotel hotel.

Dear Mr Graham, First, we would like to thank you for your stay at Novotel Brussels Centre Midi Station. We are sincerely sorry that your experience was not up to your expectations. Please accept our sincerest apologies. You already shared your concerns during your stay and all our team tried their best to reply to your observations and to make it enjoyable because we strive to provide the best quality of service to our customers. We are truly sorry that your mini bar was not re-filled correctly on your first day. We discussed this matter with our main housekeeper who took care of it personally afterwards. You mentioned that you were disappointed by our bar, our hotel is smaller than the Ibis Brussels Midi so is our bar but we can assure you that our beer draft are suitable for commercial business as in Belgium we are meticulous about our national beverage. Once again, thank you for your feedback that, I'm sure, will help us to improve the quality of our services. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Mallorie Tilmant Guerst Relations

Always a good hotel, but almost closed on a Sunday

TripAdvisor rating 4.0/5

Jfre70562 Couples - 17/10/2019 TripAdvisor review

I like this hotel, stayed many times and always been satisfied, but this was the first time on a Sunday, and I was a bit disappointed that aside from the rooms themselves, the hotel appeared to be closed for business. As an Accor member I normally get a welcome drink, but that was unavailable as the bar was closed, and seemingly only one person on duty, and no food available either. I am surprised at this in such a prime location. None the less, the rooms are always good, you get a safe and a fridge (to put your own beer in that you can buy from Delhaize down the street!) and I got one on the 7th floor with a balcony, which is always a bonus, and the member of staff on duty was welcoming and helpful as always.

Dear Sir, Thank you very much for your kind review after your last stay in our hotel. It is always a pleasure to read such positive feedback; especially from a loyal guest. I will share your comments with our team. I am sure that that they will be happy to know that they made your stay enjoyable. Nevertheless, we are sorry to read that you didn't receive your welcome drink. Please accept our sincerest apologies. Be certain that we are going to investigate this matter with our colleagues because your satisfaction is important to us and we are working day to day to offer to our guests the best quality of service. Once again, thank you for your comment that helps us to maintain and constantly improve the quality of our service, it is really important to us. See you soon! Kind regards, Mallorie Tilmant Guest Relations

Excellent Hotel n Good Helpful Staff

TripAdvisor rating 4.0/5

Voyager40916959826 Family - 16/10/2019 TripAdvisor review

Enjoyed our stay at the Novotel . Wonderful Big n Clean n Comfortable Rooms . Very Helpful Staff. Location of Hotel is also good but not too far from the City Center. However the Hotel is just 100 meters from the Midi Train Station .

Nice and decent

TripAdvisor rating 4.0/5

RiyadhDC Family - 22/08/2019 TripAdvisor review

Stayed for less than a week at this hotel. Its in front of main metro-train station in Brussels.so you can reach the city easily. Main city areas like grand palace are within 20 minutes walking distance. Friendly staff. Breakfast is average in my opinion. Note: I think they usually switch AC OFF during the day and ON at night. Wasn’t big issue as I can open the windows (weather was nice at that time) so I didn’t complain to them.

Short family vacation in Brussles

TripAdvisor rating 4.0/5

Mohammad G Family - 14/08/2019 TripAdvisor review

- Location of the hotel is very good as it is very close to midi station. However you will need to commute to the Brussels central for site seeing. - Room is of good size and bathroom is also of good size.

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