Novotel Brussels Centre Midi Station Hotel 4 stars

Restful room and professional staff

A brief weekend in Brussels before heading home to New Zealand. Price-wise this was good value: a superior queen with full bath--both on the snuggier side of things. Room clearly once had a king bed, because the two embedded nightstands were comically far from the queen bed. Needs some drawers for putting away knickers and the like. Excellent variety of international TV channels. Staff very helpful. Wifi speed varied, but was decent.

Well located n so close to station Lovely rooms n staff

Very comfortable room and friendly, efficient staff who always made an effort to help with whatever was needed. The incentive to offer bar credit for not having your room cleaned is a great way to help the environment and reward the customer. The location was perfect for us, as we came in and left on the train from Midi

Initially, we booked another hotel from which we fled. At this hotel, we were warmly welcomed, settled in a warm room. Very nice windows, no street was heard. Kindly recommend

Hello, I'd like to file a complaint against the hotel cleaning staff. She stole my makeup while she was cleaning my room. I responded to the situation to the hotel, which protected the staff by saying that they did not steal my cosmetics. I'm sure she stole it, because it's new to me, so I'm pretty sure. It is hoped that the hotel will fire this employee so that her behavior will not have a worse impact on the hotel.

My wife and I stayed 2 nights at the Novotel, Midi. The staff were very helpful and the hotel was very convenient for both the Underground and Railway Station - Noth and Midi, There was a good selection of food at breakfast. The only down side was the district. Lots of Graffiti on walls and a number of unsavoury characters handing around - mainly in the daytime. This might put off unaccompanied ladies.

Room Ok (411) but air conditioning kept switching itself off. Breakfast reasonable but difficult to find some items because items are not together (around corners) plus labels are too dark and too small. Coffee is good

worker in room above made noice at 7am. That was competely unacceptable

The executive room was given to me for free from a normal superior room reservation for being a member, and it was the best hotel experience i have ever had. I recommend the novotel and all accor hotels for being just the hotel service that you need for city brakes and business trips. They definitely won me as a client with the executive upgrade.

Well located, near train station, easy to travel around city

The hotel and staff were nice, but it's inexcusable to put your customers directly beneath a room that is under construction with loud noise, power equipment in use and workers stomping about all day for both days of our stay. I don't believe this was an oversight because I'm certain that hotel management was aware of the construction schedule, so I believe that it was just greed that prompted you not to block out the rooms that would be impacted by the noise of the construction. I am an expat living part of each year in Vietnam, and have stayed in some of your other brand hotels throughout SE Asia (Ibis, etc.), but will no longer do so because of this poor experience.

Edward who we met at reception was very helpful and welcoming. He have is a map to tour Brussels and reassured us that we could cone back for help at anytime. The room was as advertised and nicer. The bed was comfortable, the toiletries that we got were a complete set with showercl cap, vanity set, lotion, sponge etc. The complementary drinks and snacks were okay as well.

Overall a nice stay. The hotel is easy to access from Gare du Midi and the staff were very friendly. Upgrade was nice but room was a bit dated with not many plugs and the shower was a bit complicated to use without getting water everywhere. Breakfast was okay but not worth the price in the long run.

The staff here are lovely, especially the lady on check in around 17:00 - a room upgrade and a beer and a sparkling wine to welcome us, couldn't ask for any more. Really comfortable room which was also huge! And a Nespresso machine, which with the early start for the Eurostar was very welcome for a decent coffee.. I would always recommend this hotel to anyone looking to stop over in Brussel.