Novotel Brussels Centre Midi Station Hotel 4 stars

Clean, friendly staff, great room

Large room & toilet, clean, enjoy checkin, hospitality

We really enjoyed our short stay

Stay was good, rooms were clean but facilities need some upgrade that absolutely do not justify the price of the rooms: - bed /side furniture has signs of wear - shower was narrow and shower head inconveniently placed: if you stand directly under the shower head you also stand on the water valve. if you move the showerhead you end up pouring water on the floor. - no wall socket so far from the bed that you have to keep your phone on the floor if you want to charge it On the bright side, very friendly staff who asked my colleague if we had dinner plans. he didnt insist on offering the hotel restaurant when he felt we didnt want to eat there, but instead recommend us an excellent restaurant a few block away. Le bistrot. Thanks for that mate!

Satisfying!

Everything as expected. Comfortable room, pleasant staff.

The bed was very small, I had requested a double bed but had two single beds The room smell was terrible and made me feel sick

Just a short walk from the station, the Novotel Brussels Centre Midi is convenient for anyone arriving or departing on international rail services to the UK, France, Germany or The Netherlands as well as domestic train services. The friendly staff always greet you with a warm smile and make check in easy. The rooms are spacious with everything needed for guests, whether travelling on business or leisure. The bed is extremely comfortable and facilitates a good night's sleep. The hotel is within walking distance of the Grand Place and other attractions in the city centre but trams and trains are also available at Midi Station. I didn't have breakfast on this occasion as I was catching an early Eurostar and breakfast was provided on the train. On previous visits, however, the breakfast was more than adequate. Having stayed here on numerous occasions in the past, I can fully recommend it as a place to stay in Brussels.

Bed is comfortable and the room is clean. However, we haven’t known that there is a separate city tax to pay. It should be mentioned more clearly in the booking detail.

Great check in experience, very friendly desk associate. Was quick and efficient and gave us clear directions to our destination after we checked in. Would gladly stay again!

Excellent staff serving with professionalism, ready to help and efficient. The rooms were value for money and provide an excellent atmosphere for concentration or rest

The hotel is well maintain; room & bathroom are clean. Good size room, and big bathroom. The staff is very friendly.

Very pleasant hotel with, nice rooms and in area very close to the City centre.

The accommodation was nice and clean,albeit it could have provided an extra complimentary bottle of water instead of 1 since there were 2 staying. Overall, I am satisfied.

I have stayed at this hotel on a number of occasions and normally the level of service has been high. However on this visit there seemed to be a number of niggling issues that did not inconvenience me too much but let to low levels of frustration. On checking in the receptionist had been left on her own whilst her colleagues were on a cigarette break outside the front of the hotel. She was having to deal with a large group with a complex booking and a number of other customers were waiting to check in. She did the right thing in trying to deal with everyone but eventually was overwhelmed and paused the booking in, stepped away from the desk to request her colleagues return to assist her. On the second night I went down to the restaurant but had to ask the reception whether it was open due to the absence of staff. The service was sporadic and my desert order was wrong. I had the impression that the waiter was running both the bar and the restaurant but his attention was focussed more on the bar. One of the reason I tend to use the Novotel over the Ibis is that I value the beverage service in the rooms but on this occasion it was fine when I arrived but on the second night I was only left one milk, the second night I was left no milk and had to phone reception to get some and on the third night I was only decaffinated coffee.