Comfortable room close to Brussels Midi. Only grumble was the fact that while my room had been cleaned it hadn't been cleaned properly (bin was full and rather unpleasant, hairs in bath and crumbs on the phone table). Was offered a new room by reception. And informed that I wouldn't be contacted the next day to find out more (this didn't happen).

This novotel is in a great location just 5minute walk from the station. The staff on reception did an excellent job at helping me as there was a fault with the power in the room . They even offered me another room . Breakfast was good and the room was a good size and clean

The room is clean But the carpet was not that much clean I like the style of the hotel it’s modern I tried it in different countries (turkey, oman and Brussels) Brussels branch need to service improvement comparing to my experiences with Novotel in other countries Lack of room service

The room is really big with a very nice toilet. Really enjoy staying here as it is the best hotel I ever stay.

Very comfortable, friendly hotel close to the railway station

The location is amazing, we had a suite which was perfect. Just a really good, nice hotel.

Hotel was nice and staff is very friendly. Booked superior room due to unavailability of executive room on the dates. Room is spacious with basic necessasities (refrigerator, tv, sofa, table, toiletteries, etc.,). Breakfast is not at par with other 4 star hotels of similar brands. For vegeterians only breads, yoghurts and variety of cheeses are available. For vegans there are no options. Vegetarian meat balls were made available only for a day in breakfast.

The air conditioning didn’t work in the room and wasn’t fixed. In a twin room we were given one 250ml bottle of water and one biscuit which is pretty poor.

Short stay, enjoyed the location and availability of staff.

Stayed only for a night but enjoyed the room, comfortable bed, the staff was very friendly and helpful, the food was great.

Had booked an executive room for the extra space, was using vouchers from a trip that wasn't able to go ahead in 2020 thanks to covid but have happily paid the extra for our next stay

Hotel was a short walk from the Eurostar terminal and the metro. Area where the hotel is situated is a little run down, but the hotel itself is very well maintained. Centre is approximately 15 minute walk, which is pretty much a straight road, or you can take the metro. When returning I would definitely stay in this hotel again.

Had issues with my Eurostar and had to stay in Brussels, booked this hotel as it was close by. Not disappointed at all. Friendly staff, nice and comfortable room, very good breakfast. Despite the fact it is located in city center, room was very quiet.

The hotel was great. Good service. Good people. Overall a good stay and sleep. On Sunday morning there is a gigantic market across the street. And they have everything you could possibly imaging without driving your vehicle. just walk across the street.

The executive room was given to me for free from a normal superior room reservation for being a member, and it was the best hotel experience i have ever had. I recommend the novotel and all accor hotels for being just the hotel service that you need for city brakes and business trips. They definitely won me as a client with the executive upgrade.