Novotel Brussels Centre Midi Station Hotel 4 stars

Overall a nice stay. The hotel is easy to access from Gare du Midi and the staff were very friendly. Upgrade was nice but room was a bit dated with not many plugs and the shower was a bit complicated to use without getting water everywhere. Breakfast was okay but not worth the price in the long run.

The staff here are lovely, especially the lady on check in around 17:00 - a room upgrade and a beer and a sparkling wine to welcome us, couldn't ask for any more. Really comfortable room which was also huge! And a Nespresso machine, which with the early start for the Eurostar was very welcome for a decent coffee.. I would always recommend this hotel to anyone looking to stop over in Brussel.

Comfortable beds, a big and clean room, a good location. We found only a shower gel and shampoo and only for ONE person in double room. It was everyday (3 nights). And No body lotion, no conditioner at all. I had another exprerience at Novotel, every time I hd everything what I had mentioned above. When I called to receptioned they told me to come and to take what I need...

Noisy airconditioning, which made it impossible to sleep. Wifi not working. Terrible experience

We chose the hotel for its proximity to Brussels Midi and price: both criteria were met! It's a city centre hotel geared for short stays and business needs. Clean, tidy, well-run, helpful reception, comfy beds nice breakfast, quiet bar - in fact all the things you need for a short stay. Shortly, after checkout I received an itemised bill [pdf] which was helpful and saved paper. We liked the idea of exchanging a daily room service for a free drink.

Good located nearby main train station. The room is big (we choosed executive room). But the breakfast had limited choices comparing with other Novotel hotels. Very few choices, not meet expectation. The staff are very few as well. When there's many guests waiting for check it, this showed traffic jam on que. And the staff at reception needed to take care coffee shop also, so many tasks making not provide service ontime for guest at check in counter.

I had a very pleasant stay with my family, the rooms were very clean, the room service staff were very kind, the reception staff were very helpfull and very ready to give any assistance ,thank you for all of them, the resturant was very clean however the food diversity is not enough.

The hotel was perfectly located for the Eurostar arrival and departure and within a 2 minute walk to the metro. The room was clean. There was a little noise from the road outside, but that was expected. The staff were very helpful and displayed excellent customer service. The buffet breakfast was good too, although not sure it was worth €20 each.

Very pleasant

Great location really handy for Midi station. The reception staff were friendly and helpful. The room was spacious and well apointed.

The hotel was clean and the staff was helpful. A good breakfast was served and the check-in / check-out process was fast.

Probably the worse experience I have had in any Accor hotel, and not what I expect from Novotel which I have always been told were a 4 star star rating. I was upgraded to an Executive room as I am a Gold member of the Accor Loyalty scheme, the free mini bar was never re-filled correctly every day of the 4 days I was there, so always had to ask at reception. The coffee capsules were also not replenished one day, these are just basic hotel housekeeping tasks, so why so difficult? The bathroom sink had no plug to stop water draining and no member of staff cold tell me why, including the Front Of House Manager, who did come to investigate, but i never saw or heard from him again. For a hotel chain that says it is a environmentally friendly company, I don't see how wasting water is acceptable. The bar is a joke, it has two counter top machines of the type you would have at home, and are just not suitable for a commercial business. The Stella Artois ran out on our first night there. Not sure why the Ibis hotel just up the road has such a better bar. I am always loyal to Accor hotels, but this this will be my last stay at any Novotel hotel.

I was charged 30 Euro for parking when Novotel home website advertised no fee for parking. Thus, I was disappointed with misinformation.

Only one receptionist, only one water for two people in a room, broken shower, bad iron. Fare breakfast for this price

Rooms were very comfortable. Lighting was a challenge with the switch at the door controlling the lights for the entire room, including the bathroom. Made for some real fun times trying to use the bathroom in the dark.