Novotel Brussels Centre Midi Station Hotel 4 stars

Extremely friendly Staff!!!

The receptionist, Mallorie, was very welcoming. When I told her my family had provided me with a sandwich and a small bottle of wine because of restaurants being closed, she gave me a wine glass to use that night. Then when I found out that my flights the next day had been cancelled and asked how to use the phone in my room to cancel KLM, she explained that there was a problem with those phones and offered to put a phone at my disposal in the lobby. When I arrived downstairs, the phone was ready as well as note paper and a pen. I was on hold for KLM for over an hour and during that time Mallorie offered and made me a cup of tea. She was most charming and I couldn't imagine getting better service than what Mallorie provided. She is a gem and a credit to your hotel.

Restful room and professional staff

A brief weekend in Brussels before heading home to New Zealand. Price-wise this was good value: a superior queen with full bath--both on the snuggier side of things. Room clearly once had a king bed, because the two embedded nightstands were comically far from the queen bed. Needs some drawers for putting away knickers and the like. Excellent variety of international TV channels. Staff very helpful. Wifi speed varied, but was decent.

Well located n so close to station Lovely rooms n staff

Very comfortable room and friendly, efficient staff who always made an effort to help with whatever was needed. The incentive to offer bar credit for not having your room cleaned is a great way to help the environment and reward the customer. The location was perfect for us, as we came in and left on the train from Midi

The executive room was given to me for free from a normal superior room reservation for being a member, and it was the best hotel experience i have ever had. I recommend the novotel and all accor hotels for being just the hotel service that you need for city brakes and business trips. They definitely won me as a client with the executive upgrade.

The hotel and staff were nice, but it's inexcusable to put your customers directly beneath a room that is under construction with loud noise, power equipment in use and workers stomping about all day for both days of our stay. I don't believe this was an oversight because I'm certain that hotel management was aware of the construction schedule, so I believe that it was just greed that prompted you not to block out the rooms that would be impacted by the noise of the construction. I am an expat living part of each year in Vietnam, and have stayed in some of your other brand hotels throughout SE Asia (Ibis, etc.), but will no longer do so because of this poor experience.

Good located nearby main train station. The room is big (we choosed executive room). But the breakfast had limited choices comparing with other Novotel hotels. Very few choices, not meet expectation. The staff are very few as well. When there's many guests waiting for check it, this showed traffic jam on que. And the staff at reception needed to take care coffee shop also, so many tasks making not provide service ontime for guest at check in counter.

I had a very pleasant stay with my family, the rooms were very clean, the room service staff were very kind, the reception staff were very helpfull and very ready to give any assistance ,thank you for all of them, the resturant was very clean however the food diversity is not enough.

Probably the worse experience I have had in any Accor hotel, and not what I expect from Novotel which I have always been told were a 4 star star rating. I was upgraded to an Executive room as I am a Gold member of the Accor Loyalty scheme, the free mini bar was never re-filled correctly every day of the 4 days I was there, so always had to ask at reception. The coffee capsules were also not replenished one day, these are just basic hotel housekeeping tasks, so why so difficult? The bathroom sink had no plug to stop water draining and no member of staff cold tell me why, including the Front Of House Manager, who did come to investigate, but i never saw or heard from him again. For a hotel chain that says it is a environmentally friendly company, I don't see how wasting water is acceptable. The bar is a joke, it has two counter top machines of the type you would have at home, and are just not suitable for a commercial business. The Stella Artois ran out on our first night there. Not sure why the Ibis hotel just up the road has such a better bar. I am always loyal to Accor hotels, but this this will be my last stay at any Novotel hotel.

I like this hotel, stayed many times and always been satisfied, but this was the first time on a Sunday, and I was a bit disappointed that aside from the rooms themselves, the hotel appeared to be closed for business. As an Accor member I normally get a welcome drink, but that was unavailable as the bar was closed, and seemingly only one person on duty, and no food available either. I am surprised at this in such a prime location. None the less, the rooms are always good, you get a safe and a fridge (to put your own beer in that you can buy from Delhaize down the street!) and I got one on the 7th floor with a balcony, which is always a bonus, and the member of staff on duty was welcoming and helpful as always.

Enjoyed our stay at the Novotel . Wonderful Big n Clean n Comfortable Rooms . Very Helpful Staff. Location of Hotel is also good but not too far from the City Center. However the Hotel is just 100 meters from the Midi Train Station .

Stayed for less than a week at this hotel. Its in front of main metro-train station in Brussels.so you can reach the city easily. Main city areas like grand palace are within 20 minutes walking distance. Friendly staff. Breakfast is average in my opinion. Note: I think they usually switch AC OFF during the day and ON at night. Wasn’t big issue as I can open the windows (weather was nice at that time) so I didn’t complain to them.

- Location of the hotel is very good as it is very close to midi station. However you will need to commute to the Brussels central for site seeing. - Room is of good size and bathroom is also of good size.