Novotel Brussels Centre Midi Station 4 stars

Customer review rating (ALL Rating) 4.4/5 853 reviews

Novotel Brussels Centre Midi Station - Image 1
Novotel Brussels Centre Midi Station - Image 2
Novotel Brussels Centre Midi Station - Image 3
Novotel Brussels Centre Midi Station - Image 4

Description

Hotel extras

  • Brussels Midi railway station and International train terminal are only a footstep away

  • Ideally Situated to discover Brussels City Centre

  • Free WiFi, flat-screen TV, minibar

  • Hotel Bar and Restaurant with Courtyard garden access

Our accommodation(s)

Hotel location

Novotel Brussels Centre Midi Station

Avenue Fonsny 5-7
1060 BRUSSELS
Belgium

GPS:50.836951, 4.339883

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

GOURMETBAR

Non contractual photo

Selection of international and local dishes

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  853 reviews

Customer review rating 0.5/5

Frington P. Couples - Confirmed reviews ALL

Dear Novotel Team, My name is P. Frington, and I am writing following the email I received from the manager asking me to share feedback about my recent stay at your hotel. Unfortunately, the overall experience did not meet my expectations. To begin with, the hotel room did not have free water available and the refrigerator was not running, as I had to plug it in myself. This was not a major issue, but I wanted to mention it as part of my feedback. The main issue occurred on Sunday, 22nd March, when we were about to leave the hotel. While taking the elevator down from the sixth floor, the lift suddenly stopped at the fourth floor without us pressing anything. The doors did not open and the elevator remained stuck. After about 10 minutes, my partner started to feel worried and slightly claustrophobic, especially because we were unsure about the air ventilation. I pressed the emergency button and spoke with a technician, who reassured us and informed us that technicians would arrive in approximately 30 minutes. She also told me that he would inform the reception about the situation, so I would not need to call them. However, when I later contacted the reception myself, they told me they were not aware that we were stuck in the elevator. I had to explain the situation to them, and they contacted the technician again. At this point, we had already been stuck in the elevator for more than 40 minutes. This situation caused us to miss our scheduled train to the Netherlands, which significantly disrupted our travel plans. The experience was very stressful, and my partner had to afterward to get medication due to the anxiety and discomfort caused by the incident. After some time, a technician finally arrived and reset the elevator. We were able to get out, but we decided to use the stairs instead of the lift afterward. Overall, this experience did not meet our expectations and left us with a negative impression of our stay. Thank you for taking the time to read this feedback. Kind regards, P. Frington

Dear Guest, Thank you for taking the time to share your feedback with us. We are sincerely sorry that your recent stay with us did not meet your expectations. For your information, the decision to no longer provide bottled water in guest rooms is part of Novotel brand policy and our environmental approach aimed at reducing our impact. However, a water fountain is available in the lobby for all our guests at any time. Similarly, the minibar is deliberately left switched off to avoid unnecessary energy consumption, but it can of course be switched on at any time by the guest. We would like to offer our sincerest apologies for the particularly stressful experience you and your partner endured with the elevator incident. This situation does not reflect the quality and safety standards we strive to uphold at our hotel. Our elevator is equipped with an emergency button that allows direct contact with the maintenance company in the event of an incident. As soon as we were made aware of the situation, we immediately followed our procedures and escalated the request to our service provider to ensure that intervention was carried out as quickly as possible. Please be assured that such incidents are extremely rare for us, as we work with the best service providers and maintain strict safety and maintenance standards. We sincerely regret that the response time on this occasion was longer than expected. We fully understand the stress, discomfort, and impact this incident had on your travel plans, and we are truly sorry for the inconvenience caused. We deeply regret that your stay left you with a negative impression of our hotel. Nevertheless, we hope to have the opportunity to regain your trust on a future visit and provide you with an experience fully in line with the quality of service we aim to deliver. Kind regards, Alison Guest Relations

Customer review rating 5.0/5

Diana F. Families - Confirmed reviews ALL

Good hotel, breakfasts are not bad (there could have been more vegetables and salads), and so tasty. Super service at the hotel! Welcome to the rehearsal - a guy who speaks Polish, I didn't ask his name and so did the girls - all nice, polite. Thank you for the wonderful room with a balcony on the 8th floor and free late check-out until 13!

Customer review rating 5.0/5

Joseph G. Couples - Confirmed reviews ALL

Very friendly staff,very helpful

Dear Guest, Thank you for taking the time to share your experience as well as for your excellent rating. We are delighted to read that your stay met your expectations and that you particularly appreciated the quality of service provided by our team. We hope to have the pleasure of welcoming you again very soon. Kind regards, Alison Guest Relations

Customer review rating 5.0/5

Yong J. K. Solo - Confirmed reviews ALL

including room condition, everything good enough !!

Customer review rating 3.0/5

Juan S. R. Z. Business - Confirmed reviews ALL

Well located hotel, good service but shower was not working

Other web-users rate our hotel

  • 1,161 reviews 8.3/10 Location
  • 1,236 reviews 7.9/10 Room
  • 1,089 reviews 9.1/10 Service
  • 18 reviews 7.5/10 WiFi
  • 548 reviews 8.4/10 Cleanliness
  • 416 reviews 7.5/10 Breakfast
  • 183 reviews 5.6/10 Food
  • 6 reviews 1.7/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Brussels