Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about this unpleasant experience during your stay. The comfort, cleanliness and well-being of our guests are extremely important to us, and we sincerely regret the discomfort you describe. Please be assured that we take such reports very seriously. We will share your comments with our housekeeping and maintenance teams to ensure that the appropriate checks and necessary preventive measures are carried out. We would also like to point out that this is not representative of the standards we strive to maintain, and we regret that your stay did not meet your expectations. Thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you again and provide you with a much more pleasant experience under better circumstances. Best regards, Lucille Guest Relation Team

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. We understand your concerns regarding the difference between the prices displayed during the online booking process and those charged upon arrival. We apologise for any confusion this may have caused and encourage our team to review the details of your reservation to better understand the situation. We also sincerely regret the inconvenience you experienced in the car park, particularly having to wait for over an hour due to a vehicle blocking the exit. We understand how frustrating this must have been and apologise for the disruption to your departure. We appreciate your positive comments regarding the cleanliness and spaciousness of your room. However, we are sorry to learn that other aspects of your experience fell short of expectations. Your feedback is valuable to us and will be shared with the relevant teams to help us identify areas for improvement. Thank you again for your comments. We hope to have the opportunity to provide you with a smoother and more satisfactory experience in the future.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for taking the time to share your feedback following your stay at Novotel Brussels Midi. We are sorry to learn that your experience did not fully meet your expectations and that you felt the overall value for money fell short of what you would expect from Novotel. We take your comments regarding the room's odour, workspace, shower facilities and breakfast selection seriously, as guest comfort and satisfaction are important to us. Your feedback has been shared with the relevant teams to help us identify areas where improvements may be needed. We continuously strive to deliver the quality and standards our guests expect from the Novotel brand, and we regret that we did not achieve this in your case. Thank you again for your honest feedback. We hope you may reconsider and give us another opportunity to provide you with a more satisfying experience in the future. Kind regards, Guillaume Guest Relations Team

Dear Guest, Thank you for sharing your feedback following your stay at Novotel Brussels Midi. We are pleased to hear that you appreciated our convenient location, the cleanliness and comfort of our rooms, and the friendliness of our team. However, we regret the inconvenience caused by the fridge not working properly and the noise from the air conditioning. Please accept our apologies for these shortcomings, as we understand how important these details are to ensuring a comfortable stay. Your comments are appreciated and will be shared with our maintenance team for follow-up. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable experience on your next visit to Brussels. Kind regards, Guillaume Guest Relations Team

Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret the electrical issue encountered during your stay and fully understand how this may have affected your overall experience. Such incidents remain exceptional and do not reflect the quality standards we are committed to maintaining. As soon as the issue was reported, our team took immediate action and made every effort to resolve it as quickly as possible. We are truly sorry that, despite the efforts of our team, this situation resulted in an experience below your expectations. Your feedback is important to us and will be taken into consideration as we continue to improve our service. We hope to have the opportunity to welcome you again under better circumstances. Kind regards, Alison Guest Relations

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, particularly regarding the breakfast service. We sincerely apologize for the issue you encountered with the milk. This is certainly not the standard we aim to maintain, and we fully understand your disappointment, especially after choosing to have breakfast at the hotel rather than going out. We are glad that our team was able to replace the milk immediately, but we recognize that this does not take away from the unpleasant experience. We have shared your comments with our Food & Beverage team so that the equipment and products can be checked carefully and such an incident can be prevented from happening again. We take your comments very seriously and will use them to improve our services. We hope to have the opportunity to welcome you again. Kind regards, Guillaume Guest Relations Team

Dear Guest, Thank you so much for your outstanding review! We are delighted to hear that our team made such a positive difference to your stay. It is wonderful to know that you appreciated our recommendations and that our staff were always available to answer your questions. We truly believe that warm and attentive service is at the heart of a memorable guest experience, so your kind words mean a great deal to the entire team. We are also pleased that you enjoyed our convenient location and your garden view room. We are glad it provided you with a peaceful stay while still offering a beautiful view over Brussels. Thank you again for your lovely feedback and for choosing to stay with us. We will be delighted to welcome you back on your next visit to Brussels! Warm regards, Guillaume Guest Relations Team

Dear Guest, Thank you so much for your wonderful review and for your kind words about our hotel and team! We are delighted to hear that you, your husband and your son had such a pleasant stay with us. It is great to know that you appreciated our convenient location near Brussels-Midi station and the easy access to the metro, as well as the cleanliness and spaciousness of your room. We are especially pleased that you enjoyed the complimentary items in the fridge, as well as the bathrobes and slippers. We believe these little touches can make a stay even more comfortable. Thank you also for your lovely compliments regarding our reception and breakfast teams. We will be sure to share your kind words with them. We are particularly happy that you enjoyed our breakfast selection and the freshly squeezed orange juice! Knowing that you would definitely visit us again is the greatest compliment. We look forward to welcoming your family back to Brussels very soon! Warm regards, Guillaume Guest Relations Team