Adagio Access Brussels Europe Aparthotel

Customer review rating (ALL Rating) 4.5/5 1,129 reviews

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Description

Hotel extras

  • Near the Royal Park of Brussels and BELvue Museum

  • Bus, metro and tram stops less than 5 minutes away

  • Small market within walking distance

  • Near the European institutions

  • Reception open 24 hrs a day

Our accommodation(s)

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Hotel location

Adagio Access Brussels Europe Aparthotel

12 rue de l'industrie
1000 BRUSSELS
Belgium

GPS:50.841896, 4.369522

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,129 reviews

Customer review rating 5.0/5

Sarah O. Families - Confirmed reviews ALL

We stayed as a family and enjoyed being able to store food and cook light meals it worked really well for us. Beds were comfy and a great location for exploring.

Dear Sarah O., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our facilities, including the kitchenette and comfortable beds. It is always a pleasure to provide a great experience for families visiting our vibrant location. Pedro Tomé Jorge - General Manager

Customer review rating 3.5/5

Valeriya M. Solo - Confirmed reviews ALL

Great location, and generally the hotel was good. But value for money was not good. The shower had just an all-in-one shower gel/shampoo instead of providing shower gel, shampoo and conditioner. The shelf above the kitchen counter was positioned in such a way that I was constantly afraid to hit my head on it. Breakfast was good, but I would expect better variety for the price. Tea was extra 3 euros. The price was much higher than what I would expect from a hotel like this. Last year I stayed at a better hotel in Lisbon for one third the price. I stayed at a better Adagio in Vienna for a little over half the price. Based on other expenses I had in Portugal, the price level there isn't that much lower than in Belgium, but the hotel was much cheaper. And surely the price level in Austria is comparable to Belgium.

Dear Ms. Valeriya M., Thank you for sharing your feedback regarding your recent stay at Aparthotel Adagio Access Brussels Europe. We appreciate your kind words about our location and the overall quality of the hotel. However, I regret to learn that your experience did not fully meet your expectations. Your comments regarding the bathroom amenities have been duly noted. Our amenities are provided in accordance with Adagio Access brand standards. Unfortunately, hair conditioner is not included among the amenities offered at Adagio Access properties. Regarding your comment about tea, we would like to clarify that tea is complimentary during breakfast hours and included as part of the breakfast offering. Charges only apply to tea ordered outside of breakfast service hours. We also acknowledge your concerns regarding the pricing and the perceived value of your stay compared to other hotels you have experienced. Our rates are influenced by a variety of factors, including market conditions, demand, and the unique features and services offered by our property. We continuously review our pricing strategy to ensure we remain competitive while delivering a quality experience to our guests. Thank you once again for taking the time to share your valuable comments. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Kind regards, Pedro Tomé Jorge General Manager

Customer review rating 1.5/5

Wai M. L. Business - Confirmed reviews ALL

I recently booked a room through Trip.com, where I made a full payment in advance. During my five-night stay, I encountered several issues. Upon checkout, there was a misunderstanding with the hotel staff about my payment status. Despite explaining that I had prepaid, the confusion persisted for half an hour, causing me to miss my previously booked train. This resulted in unexpected additional expenses as I had to purchase another ticket, disrupting my travel plans significantly. Additionally, during my stay, I noted a lack of housekeeping services. The room was not cleaned, nor were there any refills of necessary room amenities throughout my five nights at the hotel. This was quite inconvenient and detracted from the overall comfort of my stay. On a positive note, the soundproofing of the rooms is commendable; traffic noise from the nearby road was minimal. The hotel's proximity to the city center made for a pleasant walk there, although the return journey was somewhat challenging due to the incline. One downside is the limited dining options in the evening, as nearby restaurants typically close early. While the tranquility of the location is appreciable, the hotel’s management systems, particularly in resolving booking issues and providing routine cleaning services, need significant improvement to prevent further inconvenience to guests.

Customer review rating 3.0/5

Mert D. Business - Confirmed reviews ALL

It was a nice hotel and friendly receptionists. Being close to metro station was an advantage. But I would also like to mention some issues: firstly when I entered the room, it seemed like clean however there was a long black hair on the towels; secondly while I was taking shower the hot water ceases after 8-10 min. I think I deserve a longer hot water by paying approximately 160 Euro per night.

Dear Mert D., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you appreciated our location and the friendliness of our reception team. However, I sincerely apologize for the issues you encountered with the cleanliness of the towels and the hot water supply in your room. Please rest assured that your comments will be reviewed with our housekeeping and maintenance teams to ensure we maintain our standards. Your comfort is important to us, and we appreciate your valuable insights. Best regards, Pedro Tomé Jorge - General Manager

Customer review rating 3.0/5

Yiing S. L. Couples - Confirmed reviews ALL

In general was a great location, safe, bathroom was clean and tidy. Some cracks on the wall but nothing major or deal breaking. One thing to note was that I was given late checkout till 12pm but my door was opened at 11am by cleaners, kinda scary and communication between front desk and cleaner could be better to avoid this.

Dear Yiing S. L., Thank you for your feedback regarding your recent stay at Aparthotel Adagio Access Brussels Europe. We are pleased to hear that you found our location convenient and our front desk staff helpful. However, we sincerely apologize for the disturbance caused by the early entry by our cleaning staff. Your comments regarding communication between the front desk and housekeeping will be taken into consideration as we strive to enhance our guest experience. We appreciate your understanding and look forward to welcoming you again. Pedro Tomé Jorge - General Manager

Other web-users rate our hotel

  • 915 reviews 9.2/10 Location
  • 1,062 reviews 7.8/10 Room
  • 922 reviews 9.2/10 Service
  • 26 reviews 8.2/10 WiFi
  • 457 reviews 7.4/10 Cleanliness
  • 316 reviews 8.2/10 Breakfast

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