Dear Guest, We are sincerely sorry that the presence of insects in your room affected your stay so significantly. We take this type of report very seriously and such feedback requires proper verification and follow-up. We regret that this issue overshadowed an experience that was otherwise very positively rated, particularly regarding our team, cleanliness, breakfast, WiFi and the service received throughout your stay. Regarding parking, we would also like to clarify that Adagio Access Brussels Delta does not operate a private hotel car park. Public parking options are available nearby, but they are managed independently from the hotel. Thank you nevertheless for highlighting the kindness of our team and the quality of the meals. We regret that the issue encountered in your room had such a strong impact on your overall experience and recommendation. Kind regards,

Dear Guest, Thank you very much for sharing your feedback following your stay at Adagio Access Brussels Delta. We are pleased to read that you found our aparthotel comfortable, practical and good value for money, and that you appreciated our location, the self-service laundry facilities and the friendliness of our team. Your comment that the aparthotel is well suited to longer stays is particularly appreciated, as this is an important part of our concept. We have also taken note of your suggestions regarding having two pillows per person and providing tea and coffee in the studio. These are useful and concrete suggestions that we will keep in mind when reviewing our in-room amenities. Thank you again for your 9/10 recommendation and for choosing to stay with us. We hope to have the pleasure of welcoming you again during a future visit to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Guest, Thank you very much for your excellent feedback following your stay at Adagio Access Brussels Delta. We are delighted to see your very positive overall rating and especially your 100/100 scores for the accommodation, cleanliness, breakfast, our team, WiFi, value for money and the fitness centre. Your 10/10 recommendation and your positive assessment of your ALL member recognition are also greatly appreciated. We hope to have the pleasure of welcoming you again during a future stay in Brussels. Kind regards, Steven Van Frausum General Manager

Dear Guest, We are sorry that several aspects of your stay at Adagio Access Brussels Delta did not meet your expectations. Your comments regarding the kitchenette are understandable. Providing a kettle and coffee-making facilities without tea or coffee can feel incomplete, particularly during a short stay, and we have taken note of your suggestion. We also regret that you repeatedly had to ask reception to access the fitness room. Once the malfunction had been identified, a more practical solution should have been found rather than requiring you to request assistance each morning. The cleanliness of the cutlery and shower, as well as finding an empty shampoo dispenser, are separate operational issues and should not be associated with our sustainability approach. Likewise, while our aparthotel concept does not include daily housekeeping for shorter stays, this does not change the standards of cleanliness and preparation expected before a guest arrives. We have also noted your comments regarding the breakfast, particularly the quality of the fruit and the need for better vegetarian and vegan choices, as well as your feedback concerning WiFi speed. Your detailed remarks give us several concrete points to review with our teams, and we are sorry that these shortcomings affected your overall experience. Kind regards, Steven Van Frausum General Manager

Dear Guest, We are sincerely sorry to read that, on your third stay with us, you felt that the breakfast experience had deteriorated compared with your previous visits. Your comments are very specific and we fully understand your disappointment, particularly regarding the absence of butter, the limited choice of fruit and vegetables, and the quality of some of the products offered. For a breakfast charged at €18, you are right to expect a consistent level of availability, freshness and variety. Our breakfast service has recently gone through organisational changes, and we are still working on stabilising the operation. However, this does not excuse the shortcomings you experienced, and your feedback will be used very concretely in our ongoing adjustments. We are nevertheless pleased that you continued to appreciate our location, the cleanliness of your accommodation, our team and the overall arrival and departure experience. We value the fact that you have chosen to stay with us several times, and we regret that this visit gave you the impression that the experience was moving in the wrong direction. Kind regards,

Dear Guest, We are sorry that some aspects of your stay at Adagio Access Brussels Delta did not meet your expectations. We are pleased that you found your studio spacious, pleasant and clean. However, we fully understand your surprise regarding the security deposit requested at arrival, particularly as you did not expect it based on the information available during your booking. While a guarantee may be requested at check-in, this requirement should be communicated as clearly as possible beforehand, and we will review this point. We also regret that communication with our team was not as smooth as it should have been and that obtaining your receipt at check-out took longer than expected. These are important parts of the guest experience, and your feedback will be shared with our reception team. Thank you for highlighting these points while also recognising the comfort and cleanliness of your accommodation. We hope to provide you with a smoother experience during a future stay in Brussels. Kind regards, Steven Van Frausum

Dear Guest, We are sincerely sorry that the breakfast service during your stay at Adagio Access Brussels Delta was not at the level you should have been able to expect. Your description is very clear: missing plates and cups, bread not being replenished quickly enough, and a long queue at the coffee machine. This is not the breakfast experience we want to provide, and we fully understand how this affected your overall impression of your stay. We have recently been going through some organisational changes within our breakfast service. Unfortunately, your stay took place during this transition period, when our organisation was not yet running as smoothly as it should. We have since been making the necessary adjustments and are now getting back to a stable and properly structured operation, particularly regarding staffing, replenishment and the management of busy periods. We also particularly appreciate that, despite the situation, you noticed the efforts of the team member who was trying to manage the breakfast room on his own. We will make sure that your recognition is passed on to him. We are sorry that these organisational difficulties affected your stay, especially as you found your studio pleasant and clean and were able to sleep well. We hope that, should you stay with us again, you will be able to experience the improvements we are currently putting in place. Kind regards, Steven Van Frausum General Manager

Dear Guest, Thank you for sharing such specific and constructive feedback following your business stay at Adagio Access Brussels Delta. We are pleased that you had an overall comfortable stay and particularly appreciate your excellent rating of our team, as well as your check-in and check-out experience. Your comments also give us several concrete areas to consider. We have taken note of the missing bedside table, the difficulty you experienced in controlling the air conditioning, and your suggestion regarding additional equipment in our fitness room. Your suggestion about offering boiled eggs at breakfast is also very relevant. Providing an alternative for guests who prefer non-fried options is something worth considering as we continue to review and improve our breakfast offering. Thank you for these practical suggestions. We hope to have the opportunity to welcome you again during a future stay in Brussels. Kind regards, Steven Van Frausum General Manager

Dear Guest, Thank you very much for your wonderful feedback following your stay at Adagio Access Brussels Delta. We are delighted to read that you found our aparthotel comfortable, clean and well located, and especially that you appreciated the friendliness of our team. Seeing 100/100 for your overall experience, as well as for the cleanliness, breakfast, WiFi and our team, is a fantastic recognition for all of us. Your comment, “A great place to stay!”, together with your 10/10 recommendation, means a lot to our entire team. We look forward to welcoming you back during your next business trip to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Guest, Thank you very much for sharing your experience following your business stay at Adagio Access Brussels Delta. We are delighted that you appreciated the cleanliness of your studio, our convenient location close to Delta metro station, and especially the helpfulness of our team. We are particularly pleased to see that you mentioned everyone at the reception desk as contributing to your satisfaction. I will make sure to share your kind words with the entire reception team. Your 9/10 recommendation is greatly appreciated, and we hope to have the pleasure of welcoming you back on your next visit to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Guest, Thank you for sharing your experience following your family stay at Adagio Access Brussels Delta. We are pleased to know that you appreciated our location, the size of your studio and its cleanliness. We have also taken note of your comment regarding ease of access. Feedback like yours helps us identify areas where we can make the guest experience clearer and more convenient. We hope to have the opportunity to welcome you back and provide you with an even better experience on your next visit to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Guest, Thank you very much for your wonderful feedback and perfect 100/100 rating following your family stay at Adagio Access Brussels Delta. We are delighted to know that you had such a positive experience, from the smooth check-in to the comfort and quality of your studio and our convenient location. We are especially pleased to read that you found our team helpful throughout your stay. I will be sure to share your kind words with our colleagues. Your 10/10 recommendation is a wonderful recognition for the entire team, and we hope to have the pleasure of welcoming you and your family back on your next visit to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Guest, Thank you for sharing your experience following your family stay at Adagio Access Brussels Delta. We are pleased to know that you enjoyed our convenient location, the relaxed atmosphere of the aparthotel and the helpfulness of our team. We are particularly glad that you appreciated having our reception team available 24/7. Being able to assist our guests at any time of the day or night is an important part of the service we aim to provide. It is also very encouraging to read that, should you visit Belgium again, you would most likely choose to stay with us again. Your 9/10 recommendation means a great deal to our team. We hope to have the pleasure of welcoming you back to Brussels in the future. Kind regards, Steven Van Frausum General Manager

Dear Guest, Thank you very much for your excellent feedback and your perfect 100/100 overall rating following your stay at Adagio Access Brussels Delta. We are delighted that you enjoyed your apartment and found our location convenient for your family stay in Brussels. We are also pleased that you particularly appreciated the cleanliness, breakfast, WiFi and value for money. Thank you especially for your 10/10 recommendation. We hope to have the pleasure of welcoming you and your family back to our aparthotel on a future visit to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Guest, Thank you for taking the time to share your experience at Adagio Access Brussels Delta and for your very positive rating of 90/100. We are pleased to know that you appreciated our 24/7 reception, our location and the overall comfort of your stay. We are particularly happy to see your excellent ratings for the cleanliness of our aparthotel and the service provided by our team. We are, however, sorry that the main exercise machine in our fitness room was not working during your stay. We understand the inconvenience, especially when this facility is part of the services you expect to be able to use, and we will ensure that this equipment is checked. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you and your family again during a future visit to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Guest, Thank you very much for your wonderful 100/100 rating and for sharing your experience at Adagio Access Brussels Delta. We are delighted to know that you enjoyed your family stay, particularly the kitchenette and the kindness of our team. A special thank you for mentioning our Front Office team — we will be very pleased to share your compliments with them. We have also taken note of your comments regarding the breakfast selection and are sorry that you found it somewhat repetitive. More importantly, we apologize that your maintenance request was not addressed during your stay. Even when the issue is minor, a request reported by a guest should be properly followed up, and we will review this point with our team. We truly appreciate that, despite these points, you describe your overall experience as extremely positive and would definitely recommend our aparthotel. Thank you again for your trust, and we hope to have the pleasure of welcoming you and your family back to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Client, Thank you for your kind feedback regarding your recent stay at Aparthotel Adagio Access Brussels Delta. We are delighted to hear that our staff contributed positively to your experience and that you appreciated the amenities offered in our reception area. It is gratifying to know that our communication regarding services and instructions was clear and helpful. We strive to create a welcoming environment for all our guests, and your feedback confirms our efforts. We look forward to welcoming you back in the future. Van Frausum Steven General Manager

Dear Client, Thank you for your kind words regarding the location, cleanliness, and helpfulness of our staff. We are delighted to hear that you enjoyed your stay and breakfast. We look forward to welcoming you back in the future. Van Frausum Steven General Manager