Dear Guest, Thank you very much for your excellent feedback and your perfect 100/100 overall rating following your stay at Adagio Access Brussels Delta. We are delighted that you enjoyed your apartment and found our location convenient for your family stay in Brussels. We are also pleased that you particularly appreciated the cleanliness, breakfast, WiFi and value for money. Thank you especially for your 10/10 recommendation. We hope to have the pleasure of welcoming you and your family back to our aparthotel on a future visit to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Guest, Thank you for taking the time to share your experience at Adagio Access Brussels Delta and for your very positive rating of 90/100. We are pleased to know that you appreciated our 24/7 reception, our location and the overall comfort of your stay. We are particularly happy to see your excellent ratings for the cleanliness of our aparthotel and the service provided by our team. We are, however, sorry that the main exercise machine in our fitness room was not working during your stay. We understand the inconvenience, especially when this facility is part of the services you expect to be able to use, and we will ensure that this equipment is checked. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you and your family again during a future visit to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Guest, Thank you very much for your wonderful 100/100 rating and for sharing your experience at Adagio Access Brussels Delta. We are delighted to know that you enjoyed your family stay, particularly the kitchenette and the kindness of our team. A special thank you for mentioning our Front Office team — we will be very pleased to share your compliments with them. We have also taken note of your comments regarding the breakfast selection and are sorry that you found it somewhat repetitive. More importantly, we apologize that your maintenance request was not addressed during your stay. Even when the issue is minor, a request reported by a guest should be properly followed up, and we will review this point with our team. We truly appreciate that, despite these points, you describe your overall experience as extremely positive and would definitely recommend our aparthotel. Thank you again for your trust, and we hope to have the pleasure of welcoming you and your family back to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Client, Thank you for your kind feedback regarding your recent stay at Aparthotel Adagio Access Brussels Delta. We are delighted to hear that our staff contributed positively to your experience and that you appreciated the amenities offered in our reception area. It is gratifying to know that our communication regarding services and instructions was clear and helpful. We strive to create a welcoming environment for all our guests, and your feedback confirms our efforts. We look forward to welcoming you back in the future. Van Frausum Steven General Manager

Dear Client, Thank you for your kind words regarding the location, cleanliness, and helpfulness of our staff. We are delighted to hear that you enjoyed your stay and breakfast. We look forward to welcoming you back in the future. Van Frausum Steven General Manager

Dear client, Thank you for your positive feedback regarding your family stay at our hotel. We are pleased to hear that you appreciated the cleanliness and comfort of our accommodations, as well as the convenient location. It is always gratifying to know that our facilities meet the needs of families visiting Brussels. We hope to welcome you back for another enjoyable stay in the future. Van Frausum Steven General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Adagio Access Brussels Delta. We are pleased to know that you appreciated the cleanliness of your room, our breakfast, and the service provided by our team. We are, however, sincerely sorry to learn about the technical issues you encountered. The continuous buzzing from the electrical installation and the inconvenience it caused during the night are certainly not the experience we aim to provide. We have shared your comments with our maintenance team so that the electrical installation and the shower holder can be thoroughly inspected. We also regret that you experienced difficulties connecting to our WiFi. Although we are sorry you did not have the opportunity to contact our reception team during your stay, they would have been pleased to assist you in resolving the issue. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a smoother and more comfortable experience. Kind regards, Steven Van Frausum

Dear client, Thank you for your kind words regarding your recent stay at Aparthotel Adagio Access Brussels Delta. We are delighted to hear that you found your apartment to be clean and cozy, and that you appreciated the friendly service from our staff. It is wonderful to know that you plan to return, and we look forward to welcoming you back in the future. Best regards, Van Frausum Steven General Manager

Dear Guest, Thank you very much for your excellent 100/100 rating and for taking the time to share your feedback following your stay at Adagio Access Brussels Delta. We are delighted to know that you had a very enjoyable stay and that you appreciated the friendliness and helpfulness of our team. Your kind words are greatly appreciated. We also thank you for your constructive comments regarding the room size, breakfast and WiFi speed. Your feedback helps us continue improving the experience we offer our guests. We are especially sorry to learn that you felt your ALL Gold membership was not fully recognized during your stay. Please accept our sincere apologies if the benefits associated with your status were not clearly communicated. We will share your comments with our team to ensure greater awareness of ALL loyalty benefits and to provide the recognition our loyal members deserve. Regarding the room upgrade, this benefit is always subject to availability on the day of arrival, and we regret that we were unable to offer one during your stay. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Brussels in the near future. Kind regards, Steven Van Frausum General Manager

Dear Ms. G. V., Thank you very much for your outstanding 100/100 review and for sharing such detailed feedback following your family stay at Adagio Access Brussels Delta. We are delighted to read that you appreciated our convenient location near public transport and local services, as well as the cleanliness and comfort of your room. We are also very pleased that you enjoyed our generous breakfast and the friendly, helpful service provided by our team. Your perfect ratings across every aspect of your stay, together with your recommendation score of 10/10, are a wonderful recognition of the efforts made by our staff each day to provide a comfortable and welcoming experience at our aparthotel in Brussels. Thank you as well for highlighting our sustainability efforts. Your kind words will be shared with the entire team. We hope to have the pleasure of welcoming you and your family back very soon to Adagio Access Brussels Delta for another enjoyable stay in Brussels. Kind regards, Steven Van Frausum General Manager

Dear Mr. R., Thank you for taking the time to share your feedback following your stay at Adagio Access Brussels Delta. We are sorry to read that the noise from the air conditioning significantly affected your comfort and that the instructions for switching it off were not sufficiently clear in the room. Our reception team remains available at any time to explain the air-conditioning controls and to assist guests directly when needed. We regret that this information was not made clear enough during your stay, and we will review how these instructions are communicated in order to avoid similar situations in the future. We have also taken note of your more critical ratings regarding the breakfast selection, the service provided by our team and the overall cleanliness. These points will be shared internally, as your experience did not reflect the standard we aim to provide. Your feedback is important and will help us improve both the information available in our studios and the overall guest experience. Kind regards, Steven Van Frausum General Manager

Dear client, Thank you for taking the time to share such detailed feedback following your stay at Adagio Access Brussels Delta. We are sorry that the cleanliness and maintenance of your accommodation did not meet the standard you were entitled to expect. Your rating of 50/100 for cleanliness is particularly concerning, and these points will be reviewed with both our housekeeping and technical teams. We also understand your frustration regarding the bedding arrangement. Guests should have clear information about the available configuration at the time of booking. We will review how this is presented and communicated so that expectations are better aligned before arrival. Regarding parking, our aparthotel does not operate a private car park. The parking directly accessible next to the property belongs to CHIREC Delta and is managed independently, which can indeed make parking less convenient and more costly. We nevertheless appreciate your positive comments about our location and the consistently friendly service provided by our team. Your feedback identifies several concrete areas requiring attention, and it will be used accordingly. Kind regards, Steven Van Frausum General Manager

Dear client, Thank you very much for your outstanding 100/100 rating and for taking the time to share such detailed feedback following your stay at Adagio Access Brussels Delta. We are delighted that you enjoyed the warm welcome from our team, the comfort and quietness of your room, the well-equipped kitchenette and the air conditioning, which was especially appreciated during the recent heatwave. It is wonderful to know that you had such a relaxing stay. We also sincerely thank you for your constructive observations regarding the windows left open in the fitness and breakfast areas during the heatwave, as well as the leaking washing machine in the communal laundry room. Your comments have been shared with the relevant teams so that these points can be addressed. We truly appreciate your valuable feedback and look forward to welcoming you back on your next visit to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Mr. K., Thank you very much for your excellent 90/100 rating and for sharing your feedback following your stay at Adagio Access Brussels Delta. We are pleased to read that you found our aparthotel in Brussels functional and peaceful, and that you enjoyed a good night’s sleep during your business stay. Comfort, quietness and practical facilities are essential elements of the experience we aim to provide to our guests. We have also noted your more moderate rating regarding the breakfast selection. Although we are glad that it met your basic needs, we understand that there may still be room for improvement in terms of variety, quality or overall experience. Your feedback will be shared with our team as part of our ongoing efforts to improve our breakfast offering. We are happy to know that you appreciated the cleanliness of our property, the WiFi, the smooth check-in and check-out experience, as well as the service provided by our team. Thank you as well for your recommendation score of 10/10. We hope to have the pleasure of welcoming you back soon to Adagio Access Brussels Delta during your next trip to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Mr C., Thank you very much for your excellent review and for choosing Aparthotel Adagio Access Brussels Delta for your business stay in Brussels. We are delighted to read that you found our team hospitable and welcoming, and that you appreciated our facilities, accommodation, cleanliness and Wi-Fi. Your kind words are a great encouragement for the whole team. We also take good note of your ratings regarding the breakfast selection and value for money, and we will keep them in mind as part of our ongoing efforts to improve the guest experience. It would be a pleasure to welcome you again during your next stay in Brussels. Kind regards, The Management Team Aparthotel Adagio Access Brussels Delta

Dear Mr K., Thank you very much for taking the time to share your feedback following your business stay at Aparthotel Adagio Access Brussels Delta. We are especially pleased to read your kind words about Emilio at the reception. Your recognition of his kindness and helpfulness will certainly be shared with him and with our management team. Feedback like yours is a strong encouragement for our team. We are also glad that you noticed and appreciated our efforts regarding sustainability. Coming from a sustainability manager, your comment is particularly valuable to us, and we are pleased that these actions were visible during your stay. At the same time, we take good note of your ratings regarding the accommodation, breakfast selection and value for money. These points will be reviewed internally, as they are important parts of the overall guest experience. In order to keep improving, we would also be grateful to know which specific elements would have made your stay even more satisfying and allowed us to achieve a rating above 80/100. We hope to have the opportunity to welcome you again during a future business stay in Brussels, in our aparthotel located in the Delta district. Kind regards, The Management Team Aparthotel Adagio Access Brussels Delta

Dear Mr I., Thank you for taking the time to share your feedback following your stay at Aparthotel Adagio Access Brussels Delta. We are sincerely sorry to read about the situation you describe. A report of this nature is taken extremely seriously, and we fully understand your concern and frustration, especially as it also impacted the belongings you travelled with. We would also like to clarify that bed bugs are not linked to a lack of cleanliness. They can unfortunately appear unexpectedly in any accommodation environment, often through travel and luggage movements. Nevertheless, this type of report requires immediate and strict follow-up. Your comments have been escalated to the hotel management. The room concerned will be subject to the appropriate checks and, if confirmed, to our full treatment protocol with our specialist provider, including the necessary heavy treatment procedures. Please accept our sincere apologies for the inconvenience and disappointment caused during your stay in Brussels. Kind regards, The Management Team