Le Louise Hotel Brussels - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 2,282 reviews

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40 Avenue de la Toison d Or, 1050 BRUSSELS, Belgium

Description

Hotel extras

  • Located in the heart of Brussels' shopping district

  • Quiet private garden and terrace

  • On-site concierge service

  • Modular meeting rooms with natural daylight

  • Restaurant & bar opening onto the garden

Our accommodation(s)

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Hotel location

Le Louise Hotel Brussels - MGallery Collection

40 Avenue de la Toison d Or
1050 BRUSSELS
Belgium

GPS:50.8361100735311, 4.357081579210728

Telephone
Fax +32 2 514 57 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MAISON LOUISE KITCHEN BAR GARDEN

Maison Louise – Kitchen. Bar. Garden. is located on the first floor of the hotel, spanning its elegant facade with intimate alcoves overlooking the avenue. Seasonal cuisine in a contemporary setting with an open kitchen, or unwind in our garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,282 reviews

Customer review rating 3.5/5

Frederic G. Business - Confirmed reviews ALL

Good as usual but honestly being told I am not allowed to use my voucher is bad service

Dear Mr. G., Thank you very much for your continued loyalty and for taking the time to share your feedback following your recent stay at Le Louise Hotel Brussels - MGallery Collection. First of all, please allow me to sincerely apologize for the disappointment regarding your welcome drink voucher. We truly regret that this situation affected an otherwise positive stay. With regard to the voucher, kindly note that as part of the ALL Accor loyalty program, the welcome drink benefit is valid once per stay. In cases where two separate bookings are made consecutively, the system still considers this as a single continuous stay experience, and therefore the voucher is only applicable on the first day. We understand how this may have been perceived, especially given the need to create two reservations, and we are sorry for any frustration caused. That being said, your satisfaction remains very important to us. Should your situation not have been related to the above policy, or if you would like to discuss it further, I would be more than happy to personally review it with you during your next visit. We also appreciate your comment regarding the workspace in the room and will certainly take it into consideration as we continuously look to improve our guest experience. It is always a pleasure to welcome you, and we look forward to seeing you again soon. Warm regards, Adrien Saelen Front Office Manager

Customer review rating 1.5/5

Dirk B. Business - Confirmed reviews ALL

Noise from ventilation systems in the courtyard; breakfast fell short of expectations; suite without a workspace and with uncomfortable seating

Dear Mr. B., Thank you for taking the time to share your feedback following your recent stay at Le Louise Hotel Brussels - MGallery Collection. We are truly sorry to read that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered. First of all, we would like to highlight that you were upgraded, with our compliments, to one of our Botanic Suite. We are therefore particularly sorry to learn that this accommodation did not provide the comfort and functionality you were expecting, especially regarding the seating and the absence of a dedicated workspace. Your remarks are very valuable and will be carefully reviewed as part of our ongoing improvements. We also regret the disturbance caused by the noise from the courtyard ventilation system. Please be assured that this is not the level of comfort we aim to provide, and your feedback will be shared with our technical team for further investigation. Regarding breakfast, we are sorry to hear that it fell short of your expectations. We truly appreciate your detailed suggestions, which are helpful and will be taken into consideration as we continuously seek to enhance the quality and variety of our offer. Once again, we sincerely apologize that your stay did not reflect the standards we strive to deliver. We do hope to have the opportunity to welcome you again in the future and restore your confidence in our services. Kind regards, Adrien Saelen Front Office Manager

Customer review rating 2.5/5

Luiz S. Business - Confirmed reviews ALL

Informed the bad experience once checking out and invite duty manager to come to the room to verify how bad the bed was .

Customer review rating 1.0/5

Jesse T. Couples - Confirmed reviews ALL

We were told breakfast was free and included with our room package when we checked in, then they tried to charge us €32 for a bowl of yogurt taken from the breakfast buffet. The price alone is outrageous but I really don’t appreciate the scam of telling us it was free beforehand. Additionally, the rather expensive room had a malfunctioning mini fridge sealed in a cabinet (this prevents the fridge from working properly) and the least comfortable bed I’ve ever experienced at a hotel with a literal duvet stuffed between the sheet and the mattress older than I am to attempt to cover over the issue.

Dear Mr. T., Thank you for taking the time to share your feedback regarding your recent stay at Le Louise Hotel Brussels - MGallery Collection. We are truly sorry for the confusion regarding breakfast. At check-in, it seems there may have been a misunderstanding, and we sincerely regret if it was communicated that breakfast was included. The details of your booking confirmation do specify the inclusions of your package, and we always encourage guests to refer to it for clarity. That said, we understand how this situation could have been frustrating. Please also allow us to clarify that you were not charged for the bowl of yogurt. As a general policy, we do not offer breakfast items à la carte; only full buffet or continental options are available. All related information is also available in the room directory for your convenience. Regarding the minibar, we apologize for any inconvenience caused. The unit in the room is designed as a minibar rather than a refrigerator, meaning it maintains a moderate temperature suitable for beverages rather than the colder temperatures of a standard fridge. Nevertheless, our technical team is always available to assist, and we regret that no issue was reported during your stay so we could intervene promptly. Concerning the bedding, our rooms are equipped with the “MyBed” concept, a top mattress designed to provide a soft and cloud-like sleeping experience, a signature feature found across Sofitel properties worldwide. We do understand, however, that comfort preferences vary from one guest to another, and we are sorry that it did not meet your expectations. We sincerely regret that your experience did not fully meet your expectations and appreciate your comments, which help us to continuously improve our services. Warm regards, Adrien Saelen Front Office Manager

Customer review rating 5.0/5

Deepak R. Couples - Confirmed reviews ALL

Was there for a short trip , rooms extremely clean n comfortable but most important were the staff at the front desk and also the dining , extremely courteous and helpful.

Dear Deepak R., Thank you very much for taking the time to share your experience at Le Louise Hotel Brussels - MGallery Collection. We are delighted to hear that you enjoyed your stay with us, especially the comfort and cleanliness of your room. Your kind words about our front desk team and dining staff are truly appreciated – they will be thrilled to know that their attentiveness and courtesy made such a positive impression. It is always our goal to provide exceptional service, and feedback like yours serves as a wonderful encouragement for the entire team to continue striving for excellence. We look forward to welcoming you back on your next visit and hope it will be just as enjoyable as this one. Sincerely, Salomé C. Ecommerce Marketing Manager

Other web-users rate our hotel

  • 769 reviews 9.5/10 Location
  • 1,068 reviews 8.3/10 Room
  • 1,390 reviews 9/10 Service
  • 11 reviews 6.9/10 WiFi
  • 462 reviews 8.3/10 Breakfast
  • 313 reviews 8.1/10 Cleanliness
  • 123 reviews 7.3/10 Bar
  • 6 reviews 1.7/10 Pool

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