Sofitel Brussels Le Louise Hotel 5 stars

TripAdvisor rating 4.5/5 2,456 reviews
Sofitel Brussels Le Louise
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Room 1

Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Just steps from luxury boutiques

  • Vast terrace with garden

  • A prized Brussels bar

  • Free WIFI

  • Concierge services

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • ZAVENTEMPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Brussels Le Louise

40 Avenue de la Toison d Or
1050
brussels
belgium

Tel: +3225142200

Fax: (+32)2/5145744

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   34, 54,71, 80, 6 Louise or Porte de Namur or Trôn

  • SIMONIS :   LOUISE

  • LOUISE :   LOUISE

  • METRO :   2, 6 LOUISE

  • TRAM :   92, 94 LOUISE

  • By plane

    ANVERS At 50km / 31.25 miles

  • By plane

    OSTEND At 120km / 75 miles

  • By plane

    ZAVENTEM At 15km / 9.38 miles - Shuttle paying

  • By car

    ANVERS At 7km / 4.38 miles

  • By car

    GAND At 75km / 46.61 miles

  • By car

    NAMUR At 50km / 31.07 miles

  • By train

    BRUXELLES MIDI BRUSSEL ZU At 3km / 1.86 miles

GPS :50.835984, 4.356411

Our accommodations

All rooms are tastefully furnished and equipped with Sofitel's 'MyBed' for a good night's sleep. The amenities include a bath and shower, TV, mini-bar, high-speed and broadband Internet access.

CLASSIC ROOM, 1 King Size Bed, Stylish Decor

  • Max. number of persons: 2
  • Area: From 24
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

CLASSIC ROOM, 2 Single Size Beds, Stylish Decor

  • Max. number of persons: 2
  • Area: From 24
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SUPERIOR ROOM, 1 King-Size Bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, 1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, 2 Single Size Beds, High Floor

  • Max. number of persons: 3
  • Area: From 28
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

JUNIOR SUITE, 1 King-Size Bed, Lounge Area, Terrace View

  • Max. number of persons: 3
  • Area: From 37
  • Views: Courtyard side, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

PRESTIGE SUITE, 1 King-Size Bed, Large Living Area

  • Max. number of persons: 3
  • Area: From 50
  • Views: Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

OPERA SUITE, 1 King Size Bed, Cosy lounge, Relaxation area, Hammam, Jacuzzi

  • Max. number of persons: 3
  • Area: From 92
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Nespresso machine
  • Mini Bar

Our restaurants and bars

CRYSTAL LOUNGE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Award-winning chef Adwin Fontein inspires gourmet creations - from foie gras to monkfish - in this sleek restaurant in Brussels. Soak up the Zen atmosphere of a leafy terrace with a relaxed Sunday brunch or cheeseburger paired with a Belgian beer.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRYSTAL LOUNGE

Photo non contractuelle / Strictly non binding

Antoine Pinto's theatrical style adds spice to this chic Brussels bar: amethyst crystal with chrome details, chocolate leather banquettes on hardwood floors. Transform a pre-dinner drink or power lunch into a moment of refined refreshment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 300

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Brussels Le Louise

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,588 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,456 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Noisy

Customer review rating 4.4/5

Mr T. D. Business - 30/11/2019 Confirmed reviews ALL

Noisy and not because of the building work which commenced at 8am. My first room 508 on the front of the building appeared to be lovely with the music system playing when I arrived. I eventually realised the music was to cover the traffic noise because the windows close very well. Requested a room change! The noise was outrageous and almost the same as having the window open, the seal has broken and the handle mechanism doesn’t work very well. This is not good enough for a brand and hotel of the quality. I was moved to floor 1 then to find I could hear the squeaking lift every few minutes. This aggravated me and led to a terrible nights sleep.

Okay

Customer review rating 4.4/5

Anonymous Business - 28/11/2019 Confirmed reviews ALL

My room was next to the elevator which created disturbing noice during the nights.

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we updated your profile with your preferences and will do our best to allocate you a quiet room for your next stay with us. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager

Stylish

Customer review rating 4.4/5

Liesbeth Business - 27/11/2019 Confirmed reviews ALL

The hotel lobby as well as the rooms are stylish. Location of the hotel is excellent, with public transport, shops and restaurants all nearby. Hotel staff is very friendly and professional. I love the complementary bathroom stuff - especially the scent of the shower gel and shampoo is wonderful. Breakfast choice is more than sufficient, but also expensive. Some small minus points: I didn't manage to regulate the room temperature, the fan seemed to continue blowing cold air even after adjusting the temperature on the display. I didn't get a paper in the morning (this is not the first time that I stay at Louise and not receiving the paper happens regularly). And I missed the small complementary attentions that were there on my previous visits such as flavored water in the lobby and a bottle of water in the room.

Dear Liesbeth D., We very much appreciate your review regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Mayonga Assistant Director of Guest Services

Very good service, but hotel run down inside

Customer review rating 4.4/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

The good: Service was very professional, knowledgeable and friendly. The nightly turn down was great. The rooms were very clean. The bad: However decor and design of hotel was two-stars at best. Entry was unimpressive, with badly done construction walls. Elevators and hallways had persistent odors. The vinyl cushioning on the walls might have been chique in 1978... but nowadays looks bad. The ugly: by the time I left (5 nights) I counted about 12 little plastic bottles in the room for shampoo, soap, condiotioner, etc. In this environmental age, can you please eliminate the plastic, and install soap dispensers in the showers?

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that your comments have been shared with our directors to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager

Nice rooms - very welcoming staff

Customer review rating 4.4/5

Apg (. Families - 25/11/2019 Confirmed reviews ALL

Despite the recent fire damaging much of the restaurant / bar area (under renovation) - the stay was pleasant and the staff helpful and welcoming.

Dear Andrew G., We very much appreciate your review regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Mayonga Assistant Director of Guest Services

Good

Customer review rating 4.4/5

Anonymous Business - 24/11/2019 Confirmed reviews ALL

Good

Dear Mrs. A., We very much appreciate your review regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Brulé Guest Experience Manager

excellent

Customer review rating 4.4/5

Anonymous Business - 23/11/2019 Confirmed reviews ALL

Quick checkin with polite staff, nice and clean room

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Brulé Guest Experience Manager

Comfortable and efficient

Customer review rating 4.4/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

I stayed two nights for business purposes along with a number of colleagues. The room was pleasant and comfortable and the staff polite and professional.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Brulé Guest Experience Manager

Super stay!

Customer review rating 4.4/5

Bast Business - 22/11/2019 Confirmed reviews ALL

I often come to Brussels for business and always choose to stay in Sofitel Brussels Le Louise. This time I was here for 3 nights and as usual, the hotel is marvelous, breakfast is gigantic with very good food quality. All people are very professional and room are clean and well furnished. Highly recommended !

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Brulé Guest Experience Manager
Customer review rating 4.4/5

Mette J. Business - 21/11/2019 Confirmed reviews ALL

Very comfortable room, nice staff, spotless clean establishment, perfectly situated.

Dear Mrs. J., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Brulé Guest Experience Manager

Misleading ineffiency

Customer review rating 4.4/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

I used the online check in procedure which was advertised as a fast and efficient process. However, the queue for the check-in was very long. There was no receptionist available for customer who simply had to pick up their key. In addition, even the pick up of the key was not so easy and straightforward: it took the receptionist quite some time to type in the name in the system etc. As a result, I did not gain any time from the efforts made in the advance check in. In addition, I had made a special request for a bath tub. I was hoping that with asking in advance there would be more chances of receiving the allocation. Unfortunately did was not the case. In addition, the room was not upgraded, even though I am a silver member of your loyalty program. I did receive an advertisement for a paid upgrade. My colleague who was traveling with me, had the same loyalty card status and did not complete the online check-in did receive a free upgrade. As a result, using the online check-in seems to lead to worse results.

Dear Mrs. Holewinckel, Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your general experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that the upgrade is not part of the silver member advantages. However, we always to upgrade some silver members upon availability. In regards to the bathtub, we only have five rooms with bathtub in our property, which were already occupied when you checked in. I have placed a note in your profile with your room preferences and we will do our best to allocate you a room with a bathtub for your future stay. May I kindly suggest to send me an email for your next booking, so I can block a room in advance for you. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager
Customer review rating 4.4/5

Anonymous Couples - 20/11/2019 Confirmed reviews ALL

Overall it was a good experience. Rooms were spacious by european standards. Staff that cleaned rooms were prompt and did a great job. Front desk staff was overall helpful.

Dear Mr. S., Thank you very much for sharing your experience regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Brulé Guest Experience Manager

Very disappointed experience

Customer review rating 4.4/5

Vassiliki D. Business - 18/11/2019 Confirmed reviews ALL

I made a reservation for the hotel Sofitel brussels Le Louise through Accor hotels site - I used my master card to pay for the reservation. The whole amount for the reservation was received from my bank account . I received normally the confirmation for the reservation of the room. The day before my arrival I received normally an e-mail for online check in, upgrade my stay e.t.c When I arrived in the hotel non of these were recognized!!! They told me that there was no reservation under my name. I show them all the relevant documentation and they told me that my reservation was cancelled/rejected. I asked the reason - NO ANSWER. I spent one whole hour waiting to find a solution. I asked them for an explanation why they didn t send me an e-mail one or two days ahead, if there was a problem. In contrary I received the e-mail for online check in with the confirmation the day before. They told me that these e-mails are automated! Finally they told me that since they don t recognize the reservation they can only make me a favor to offer me an other room with the same rate but I WILL HAVE TO PAY AGAIN. I was really tired and exhausted for more delays so I accept this and I pay again the room with a second separate reservation plus 50 euros in cash as a guarantee . So at the end - apart form the fact that I am really discouraged to make reservation again through Accor site, I am extremely disappointed form the situation. At this moment I have paid twice the room - I send a relevant e-mail to the hotel and still i haven t received any feedback. Apart from this fact also the experience from the hotel was disappointing - for sure not a 5 stars hotel and the worst Sofitel I ever been. Small bed (for sure not a King size as it is written), dirty carpet, no welcome message, no welcome offer drink or a small sweet, not even a glass of water in the arrival, unpolite never smiling personnel, the room service opened the door without knocking, very expensive mini bar. I ask for separate invoices and insisted that this is not possible. I had to inform them that i travel very often for business and having split invoices is common practice. I had to explain the simplest things in order to convince them to provide me with this documentation. I asked for late check out till 14.00. Initially I was happy about this but finally it was really annoying that after 12.00 they knock the room / opened the door every 30 minutes. At 14.15 the personell was out of my room asking me to leave. Moreover I was never informed that the hotel is under renovation and the restaurant is closed. Very bad experience. At your disposal for any further info - Best regards

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your general experience did not meet your expectations; please allow me to express my sincerest apologies. We were not able to retrieve the payment you made online when you made your reservation. Could you kindly send me a proof of both payments so I can transfer it to our accounts department. Please rest assured that your comments have been shared with our directors to address the problem and prevent future occurence. Please also note we do express again our sincerest apologies and be assured this is not reflecting the level of service we would like to offer to our guests. We appreciate you ara sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager

Quite disappointed

Customer review rating 4.4/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

I have stayed several times at this hotel and my experience was generally good; this time I was quite disappointed: - in my room, the door of the "cupboard" that contains the mini-bar, coffee machine, etc. would not stay closed but open again on its own after few seconds/minutes; as the light in this cupboard switches on automatically when the door opens this was particularly disturbing during the night. Although I reported the problem three times to reception over my 2-night stay, the problem was not solved (I think nobody even came to check it) and I was not offered any alternative solution (e.g. changing room) or compensation (e.g. a free breakfast, a discount, at least some reward points...); - the airconditioning system in my room (only way to provide heating) was very noisy; I reported it but was not solved; - the mirror in the room was broken; - one pack of biscuits in the minibar area was open and probably half eaten when I arrived in the room (probably left like that from a previous guest); I informed the reception but still it was not replaced with a new one, nor removed... one of the spoons provided with the coffee cups was also clearly already used; - I used the two bags of sweetners provided with the coffee in my first morning in my room, only to realise the next morning that they had not been replaced... Overall, all these points and the ineffectiveness of staff in solving the reported problems really did not give the impression I was staying in a Sofitel...

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that your comments have been shared with the housekeeping and maintenance directors to address the problem and prevent future occurrence. We also credited 2000 points on your Le Club account as a commercial gesture. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager

ok, only staid from 11:30pm till 07:00AM, did no use any other facility than my room,

Customer review rating 4.4/5

Anonymous Business - 15/11/2019 Confirmed reviews ALL

very noisy early in the morning due to renovation work in the hotel, rather unpleasant for someone who could sleep longer.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your general experience did not meet your expectations; please allow me to express my sincerest apologies. We are indeed doing some renovation in our restaurant/bar and we apologize for the inconvenience caused. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager

Very satisfying

Customer review rating 4.4/5

Maria J. Business - 14/11/2019 Confirmed reviews ALL

I had a very pleasant experience

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Brulé Guest Experience Manager

Comfortable

Customer review rating 4.4/5

Sandy G. Solo - 13/11/2019 Confirmed reviews ALL

Was lovely staying there, the bed was super comfortable and the room was clean. The only thing I was disappointed with that I expected the restaurant/bar/lounge to serve fresh made coffee using grounds, I did not expect coffee pods. Which are not environmentally friendly and usually taste weak and watery. Perhaps also you can be more environmentally friendly, no single use bathroom soaps and vanities.

DearMrs. Sarndra G., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Mayonga Assistant Director of Guest Services

could be better

Customer review rating 4.4/5

Anonymous Business - 13/11/2019 Confirmed reviews ALL

Front desk could not make room key and had to escort me to room. Ongoing construction created lots of dust. Bed and pillows were so soft as to be very uncomfortable.

Dear Mrs. F., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your check in experience did not meet your expectations; please allow me to express my sincerest apologies. We indeed had a system shut down on your day of arrival, which is the reason why we were not able to make any room keys and I present you my sincerest apologies for the inconvenience caused. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager

Unlike my previous stays I had a bad experience this time

Customer review rating 4.4/5

Jalil R. Business - 12/11/2019 Confirmed reviews ALL

My room on the first floor smelled bad. The toilet would not drain easily and that is perhaps why

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that your comments have been shared with our maintenance team to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager

dissapointed

Customer review rating 4.4/5

Anonymous Friends - 12/11/2019 Confirmed reviews ALL

During the check in was only 1 person working in the Front Office (we had an early check in as a positive point). As I work for the company I expected a better treatment in the check in, but we had to show our employee rate voucher, and was a bit sorted out during the check out, but the attitude during the check in didnt make us feel welcome. During the day after in the breakfast, I was asked if I wanted some omelette, I said yes, still waiting for it. I left and they even realised that our omelette was not served. Good location and good housekeeping service but I think that the customer service could be much better.

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your general experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that your comments have been shared with our Front Office Manager and Restaurant Manager to address the problem and prevent future occurrence. Also, I am sorry you felt unwelcomed during your check in and I present you my sincerest apologies. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager
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