Sofitel Brussels Le Louise Hotel 5 stars

Room was not clean, spots on the seat, no shampoo, shower gel, etc... Bath was not working (need to call assistance to remove water from the bath). Television was not working, turned out that the battery's were empty... Breakfast --> due date was 2020 for the jam. First day it was still OK, second day, fruit, cheese and ham was NOT at all fresh anymore, was packed a couple of days before.

As always we were made to feel welcome! T. from Reception was incredibly helpful and engaging. My little girl loves coming to Sofitel Louise as she always feels welcome and happy. Thank you for another lovely visit! Next time we will stay longer!

Staff was very hospitable and helpful.

We went to the Sofitel le Louise for 1 night on a Friday. The staff was great and the check-in was done efficiently. The room however, was a little bit disappointing. Having reserved the luxury room we were let down by the overall state of the room. It felt a bit old, the bed seeming off balance, the shower head missing a part, showing screws. It was definitely below standard for a Sofitel hotel which was unfortunate.

Thank you very much to the team. Even in limited number, they did everything they could to make us have an incredible relaxing moment. From the welcoming, to the diner organized in the room and breakfast, everything was perfect. We needed a break and they made it happen. We were in really good hands!

Strange stay during Covid but the staff made sure we were well taken care of. Highlight was them kindly arranging a separate room for a good dining experience for New Years

Despite Covid the staff did its best to provide an excellent service. Rooms were adopted and a safety kit was provided. It was just kinda disappointing that there was no option at all to order anything in room service, apart from some beer or soft drinks.

Very warm welcome - received a free upgrade to a Prestige Suite (I booked a junior suite myself). The receptionist offered us a coffee afterwards. Great suite with nice perks (2 bags of candy), good comfortable bed, nice rainshower, very quiet room. Excellent breakfast.

very good thanks

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Enjoyed my 2 night stay. The staff were fantastic at check-in and at the restaurant. Everyone was very helpful with any requests or questions. My only issue was that my room was not cleaned after my first night. If this is hotel policy during COVID then I understand. However that should be communicated upon check-in.

Given the covid restrictions the staff worked hard to provide a comfortable stay and should be congratulated.

Staff were really excellent, without exception. A vast contrast to those in an unnamed luxury hotel we stayed in the previous night in UK. Really well trained, well motivated and helpful. Thank you. However, room was very tired, the bar was really not upto paar for such a hotel. There are to be some redecorating efforts I understand but I wouldn't stay again until they are completed.

Great location, but rooms are in serious need of renovation. It is not a 5 star standard hotel, much beneath other 5 star Sofitel properties I have stayed at. The service was good, despite long wait times at the reception desk. Bed very comfortable and heating worked very well. As a Platinum member in a Deluxe room, there was no free minibar ... which I have in Novotel hotels ... I stayed here to earn points, otherwise there are better hotels in Brussels

Stay met all expectations, good room size, excellent bed, all amenities required, good breakfast, walking distance to city center. Bar is closed due to renovation works - look forward to seeing the final result!