Sofitel Brussels Le Louise Hotel 5 stars

Customer review rating 4.4/5 7,219 reviews

ALLSAFE approved hotel

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Sofitel Brussels Le Louise
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+ 21 Services

Hotel extras

  • Just steps from luxury boutiques

  • Vast terrace with garden

  • A prized Brussels bar

  • Free WIFI

  • Concierge services

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • Air conditioned
  • ZAVENTEM Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request Paying
Business services
  • 8 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Brussels Le Louise

40 Avenue de la Toison d Or
1050 brussels
belgium

Tel: +3225142200

Fax: (+32)2/5145744

Check-in from 15h00

Check out up to 12h00

  • BUS :  34, 54,71, 80, 6 Louise or Porte de Namur or Trôn

  • LOUISE :  2, 6 LOUISE

  • TRAM :  92, 94 LOUISE

  • By plane

    ANVERS At 50km / 31.25 miles

  • By plane

    OSTEND At 120km / 75 miles

  • By plane

    ZAVENTEM At 15km / 9.38 miles - Shuttle paying

  • By car

    ANVERS At 7km / 4.38 miles

  • By car

    GAND At 75km / 46.61 miles

  • By car

    NAMUR At 50km / 31.07 miles

  • By train

    BRUXELLES MIDI BRUSSEL ZU At 3km / 1.86 miles

GPS :50.835984, 4.356411

Our accommodation(s)

All rooms are tastefully furnished and equipped with Sofitel's 'MyBed' for a good night's sleep. The amenities include a bath and shower, TV, mini-bar, high-speed and broadband Internet access.

Our restaurants and bars

Maison Louise

Type of cuisine: International

Discover our new restaurant Maison Louise coming soon

MISTER BLUE

Mister Blue coming soon...

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 300

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Brussels Le Louise

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,219 reviews

TripAdvisor Rating 4.5/5

2,529 reviews

Correct

TripAdvisor rating 3.0/5

merylmputu Business - 09/08/2021 TripAdvisor review

The hotel is clean and well placed. However the service is not up to a 5 stars hotel notably for the room service both for the breakfast and dinner (sometimes they miss your order (without apologizes) or they take to long time). It is better to have breakfast down because the waitress and waiter are so kind. In addition, in the room we can hear the noise outside which is not comfortable. Overall the hotel is great but does not deserve a 5 stars

Very welcoming staff

Customer review rating 4.5/5

Amedee V. Couples - 30/07/2021 Confirmed reviews ALL

Very professional staff at the reception. Very kind staff at the room service.

Dear Amedee V., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Front Office Manager Ass.

Great location and internal garden

Customer review rating 4.0/5

David Business - 27/07/2021 Confirmed reviews ALL

Fully satisfied

Dear davide P., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Front office Manager Ass.

OK Hotel, but not quite Sofitel

Customer review rating 3.5/5

Robbert Business - 26/06/2021 Confirmed reviews ALL

Staff and food are amazing and to be expected in the Sofitel. Wifi is still last-century and parts of the shower are falling apart. My experiences in Sofitel Louse are still mixed. From having no water and no internet in the old days and being put in a room where animals were kept (!) to the most amazing and well-kept rooms. And then of course: yes, Brussels. Where most people don't care about anything. In short: good hotel, but not quiet "impaccable" ;-)

Well Located. Improvements needed

Customer review rating 3.0/5

T. Business - 24/06/2021 Confirmed reviews ALL

No USB in rooms Poor Quality and Choice for Room Service Perfect Staff

Dear Mr. T., Thank you very much for taking the time to share your observation related to your recent stay at Sofitel Brussels Le Louise. Please accept my most sincere apologies in regards to the problems you had to face while staying with us. I have already shared your comments to the related Manager in order to take appropriate actions. I am also happy to announce you we have started the renovation of our hotel. It should be completed by the end of this year. The rooms will be more modern and will then respond to what you expect to have in a room in 2021. I do hope you will give us the chance to welcome you back. Best regards, Clément Aupin Rooms Division Manager

Well located indeed, very bad stay

Customer review rating 0.5/5

Anonymous Couples - 01/06/2021 Confirmed reviews ALL

Room was not clean, spots on the seat, no shampoo, shower gel, etc... Bath was not working (need to call assistance to remove water from the bath). Television was not working, turned out that the battery's were empty... Breakfast --> due date was 2020 for the jam. First day it was still OK, second day, fruit, cheese and ham was NOT at all fresh anymore, was packed a couple of days before.

Despite COVID restrictions - a wonderful stay

Customer review rating 4.5/5

Nathalie Families - 02/05/2021 Confirmed reviews ALL

As always we were made to feel welcome! T. from Reception was incredibly helpful and engaging. My little girl loves coming to Sofitel Louise as she always feels welcome and happy. Thank you for another lovely visit! Next time we will stay longer!

Dear Mrs. Nathalie T., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Mayonga Front Office Manager Assistant

Very good stay despite of pandemic situation

Customer review rating 4.5/5

C. Business - 11/03/2021 Confirmed reviews ALL

Staff was very hospitable and helpful.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clément Aupin Rooms Division Manager

Well located, alright stay

Customer review rating 3.0/5

Dimitri Couples - 15/02/2021 Confirmed reviews ALL

We went to the Sofitel le Louise for 1 night on a Friday. The staff was great and the check-in was done efficiently. The room however, was a little bit disappointing. Having reserved the luxury room we were let down by the overall state of the room. It felt a bit old, the bed seeming off balance, the shower head missing a part, showing screws. It was definitely below standard for a Sofitel hotel which was unfortunate.

Dear Mr. W., I would like to thank you for taking the time to share such important comments related to your stay. Please accept our most sincere apologies in regards to the situation you had to face. An action had already been taken in order not repeat it in the future. With the aim to show you our personal interest towards your satisfaction, I would be glad to offer you an upgrade to one on our Prestige Suite as well as a late departure up to 3 PM on your next stay with us. Best regards, Clément Aupin Rooms Division Manager

Incredible experience... especially now!

Customer review rating 4.5/5

Olivier Couples - 08/02/2021 Confirmed reviews ALL

Thank you very much to the team. Even in limited number, they did everything they could to make us have an incredible relaxing moment. From the welcoming, to the diner organized in the room and breakfast, everything was perfect. We needed a break and they made it happen. We were in really good hands!

Dear Olivier D., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Ass.Front Office Manager
Customer review rating 4.0/5

Anonymous Couples - 10/01/2021 Confirmed reviews ALL

Strange stay during Covid but the staff made sure we were well taken care of. Highlight was them kindly arranging a separate room for a good dining experience for New Years

Dear Mr. N., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clément Aupin Rooms Division Manager

Comfortable stay despite Covid

Customer review rating 4.5/5

Tom Business - 11/12/2020 Confirmed reviews ALL

Despite Covid the staff did its best to provide an excellent service. Rooms were adopted and a safety kit was provided. It was just kinda disappointing that there was no option at all to order anything in room service, apart from some beer or soft drinks.

Dear Mr. C., Thank you very much for taking the time to share such nice comments related to your recent stay at Sofitel Brussels Le Louise. Your observations are very important to the entire team as it will help us improve our overall quality of service. I am delighted to read you have enjoyed staying with us. We do have some options from room service, sandwiches and salads. Please accept my apologies if that was not clearly mentioned upon your arrival. We do hope to have the chance to welcoming you back soon. Best regards, Clément Aupin Rooms Division Manager

Excellent stay

Customer review rating 4.5/5

Peter G. Couples - 23/11/2020 Confirmed reviews ALL

Very warm welcome - received a free upgrade to a Prestige Suite (I booked a junior suite myself). The receptionist offered us a coffee afterwards. Great suite with nice perks (2 bags of candy), good comfortable bed, nice rainshower, very quiet room. Excellent breakfast.

Dear Mr. G., Thank you very much to have taken the time to share your recent experience of Sofitel Brussels Le Louise. We are glad to read you have enjoyed staying with us and have appreciated the service of our Reception team. Your comments are very important to us and will be shared to the entire team. We already look forward to welcoming you back soon. Best regards, Clément Aupin Rooms Division Manager

classy hotel

Customer review rating 4.5/5

Ja N. 2. Couples - 18/11/2020 Confirmed reviews ALL

very good thanks

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Shift Leader

Well located

Customer review rating 3.5/5

Anonymous Business - 26/10/2020 Confirmed reviews ALL

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Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Altieri Shift Leader

Very Pleasant Staff

Customer review rating 4.5/5

Derek R. Business - 19/10/2020 Confirmed reviews ALL

Enjoyed my 2 night stay. The staff were fantastic at check-in and at the restaurant. Everyone was very helpful with any requests or questions. My only issue was that my room was not cleaned after my first night. If this is hotel policy during COVID then I understand. However that should be communicated upon check-in.

Dear Mr. R., Thank you very much for taking the time to share such nice comments related to your recent stay with us. Your observations are very important and have already been shared to the entire team with the sole purpose to maintain our efforts to reach a high quality of service. We look forward to welcoming you back soon. Best regards, Clément Aupin Rooms Division Manager

Well located

Customer review rating 4.0/5

Graham C. Friends - 06/10/2020 Confirmed reviews ALL

Given the covid restrictions the staff worked hard to provide a comfortable stay and should be congratulated.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Altieri Shift Leader

Impromptu New Year stay

TripAdvisor rating 3.0/5

molesmolar Couples - 07/01/2020 TripAdvisor review

Staff were really excellent, without exception. A vast contrast to those in an unnamed luxury hotel we stayed in the previous night in UK. Really well trained, well motivated and helpful. Thank you. However, room was very tired, the bar was really not upto paar for such a hotel. There are to be some redecorating efforts I understand but I wouldn't stay again until they are completed.

Dear molesmolar, First of all, thank you very much for your comment. We are really sorry to hear that your stay didn’t meet your expectations, our restaurant and bar are under renovation for the moment but we would be really happy to welcome you in our new restaurant beginning February and Bar in March. Once again, we apologize for the inconvenience caused. Sincerely,

Great location, but can do better

TripAdvisor rating 3.0/5

gcf201 Couples - 19/12/2019 TripAdvisor review

Great location, but rooms are in serious need of renovation. It is not a 5 star standard hotel, much beneath other 5 star Sofitel properties I have stayed at. The service was good, despite long wait times at the reception desk. Bed very comfortable and heating worked very well. As a Platinum member in a Deluxe room, there was no free minibar ... which I have in Novotel hotels ... I stayed here to earn points, otherwise there are better hotels in Brussels

Dear gcf201, First of all, thank you very much for taking the time to comment your latest stay at our hotel. We are really sorry to read that your stay didn’t met your expectations. Be reassured that your comments will be taken into considerations. Once again, we apologize for the inconvenience. Sincerely,

Recommend Sofitel Le Louise

TripAdvisor rating 4.0/5

CarmenM5514 Business - 16/12/2019 TripAdvisor review

Stay met all expectations, good room size, excellent bed, all amenities required, good breakfast, walking distance to city center. Bar is closed due to renovation works - look forward to seeing the final result!

Dear CarmenM5514, It was a pleasure to welcome you during your stay in Brussels and we are glad to read your positive comment, thank you very much! We would be really happy to welcome you in our new restaurant beginning February and bar in March. We hope to have the pleasure to welcome you again. Sincerely

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