Sofitel Brussels Le Louise Hotel 5 stars

Customer review rating 4.4/5 7,274 reviews

ALLSAFE approved hotel

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Sofitel Brussels Le Louise
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+ 21 Services

Hotel extras

  • Just steps from luxury boutiques

  • Vast terrace with garden

  • A prized Brussels bar

  • Free WIFI

  • Concierge services

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Brussels Le Louise

40 Avenue de la Toison d Or
1050 brussels
belgium

Tel: +3225142200

Fax: (+32)2/5145744

Check-in from 15h00

Check out up to 12h00

  • BUS :  34, 54,71, 80, 6 Louise or Porte de Namur or Trôn

  • LOUISE :  2, 6 LOUISE

  • TRAM :  92, 94 LOUISE

  • By plane

    ANVERS At 50km / 31.25 miles

  • By plane

    OSTEND At 120km / 75 miles

  • By plane

    ZAVENTEM At 15km / 9.38 miles - Shuttle paying

  • By car

    ANVERS At 7km / 4.38 miles

  • By car

    GAND At 75km / 46.61 miles

  • By car

    NAMUR At 50km / 31.07 miles

  • By train

    BRUXELLES MIDI BRUSSEL ZU At 3km / 1.86 miles

GPS :50.835984, 4.356411

Hotel services

Maison Louise

Discover our new restaurant Maison Louise coming soon

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 169 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 10 connecting rooms
    • 169 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • Dutch
    • Spanish
    • English
    • Italian
    • French
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • BRU Additional charge
    • ZAVENTEM Additional charge
  • Q-Park Brussels Louise Additional charge
    • Near the property
    • Public
Well-being
  • SoFit
    • On site
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

All rooms are tastefully furnished and equipped with Sofitel's 'MyBed' for a good night's sleep. The amenities include a bath and shower, TV, mini-bar, high-speed and broadband Internet access.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 300

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Brussels Le Louise

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,274 reviews

TripAdvisor Rating 4.5/5

2,530 reviews

Dated hotel

Customer review rating 3.0/5

Anonymous Business - 22/10/2021 Confirmed reviews ALL

The hotel is very well located but it needs a dramatic renovation in order to be considered a 5 stars hotel. Right now is barely 3.5 stars....

Dear Giovanni D., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are going through some major renovation to be updated and we are almost done with the renovation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tula M. Front Office Manager Assistant

good stay very enjoyable and excellent staff

Customer review rating 5.0/5

Anthony Couples - 22/10/2021 Confirmed reviews ALL

we stayed for 4 nights and was perfect for the purpose of our stay, Location ideal for transport,entertainment etc

Dear Anthony D., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula M. Front Office Manager Assistant

Sofitel Fell Short

Customer review rating 3.0/5

L. A. B. Business - 19/10/2021 Confirmed reviews ALL

I have stayed at Sofitel all over the world and this one fell short of its usual high standards in the following ways: no coffee maker, mini-fridge, or even bottled water available in the room no USB outlets so you need to charge through your computer no CNN even though there is every other news station available the checkout reception didn't ask how was my stay or I would have let her know these items instead of expressing them here. I asked for a nice room and supposedly had a step above and it has barren walls, no tub, and no view. The hotel is well located.

Good hotel but standards were slipping

Customer review rating 3.0/5

Kaushik Business - 19/10/2021 Confirmed reviews ALL

I've stayed at Sofitel a few times and also in both the Sofitel in Brussels. My last stay however was a bit underwhelming. Noticed big stains on the carpet, the table seemed old. There was construction going on so and it's post covid but I hope they can bring back the previous high quality experience as they are known for. Breakfast service was great!

Dear Kaushik S., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As you noticed we are going through some major renovation and we are trying to do our best despite all the covid restriction and the work in progress in the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tula M. Front Office Manager Assistant

Mixed

Customer review rating 2.0/5

Jeffrey B. Families - 16/10/2021 Confirmed reviews ALL

Construction going on in the hotel was not advertised before and it was extremely loud on occasion. Guests eating breakfast complained. No valet parking, which sounds like a petty complaint. But when you’re exhausted from a long flight and tired of lugging your suitcases. But the staff were all so lovely and helpful, very good location as well.

Customer review rating 4.0/5

Delphine M. Business - 12/10/2021 Confirmed reviews ALL

Extremely nice welcome. Staff very attentive and “aux petits soins”. A shame you no longer have the Hermès bathroom goodies. The hotel would benefit from some restoration. It has really aged…

Dear Mrs. Delphine M., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula M. Front Office Ass.

Great stay with the best breakfast I ever had.

Customer review rating 5.0/5

Michael Business - 10/10/2021 Confirmed reviews ALL

I had a very pleasant stay at Sofitel Le Louise. Very friendly staff and a beautiful room with a charming view.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clément Aupin Rooms Division Manager

Excellent stay, really fantastic to be back, and to meet again all the really lovely staff at the hotel!

Customer review rating 5.0/5

Anne Business - 08/10/2021 Confirmed reviews ALL

- Smooth check-in. I think nicer people at check-in that in the past. - Particularly impressed by the person at reception who helped me to get my Covid test results which could not be sent to a foreign mobile. He went above and beyond responsibilities of reception staff. - Equally impressed by staff who coped with verbal abuse from another guest as I was checking out. Very professional. - Staff in the restaurant: I was so very happy to see the ladies who work there. Lovely to catch up after so many months. It really makes a difference to see familiar faces when traveling extensively. Makes the hotel feel a bit like home. - I preferred the previous breakfast room, it was quieter and more plush. - The rooms definitely need renovation. But this is happening. - Bed still as comfortable. Always happy to stay at this specific Sofitel, and in any Sofitel hotel.

Perfect location, gorgeous people, perfect service

Customer review rating 5.0/5

Lukas N. Couples - 06/10/2021 Confirmed reviews ALL

The people there are very friendly and service focused. Breakfast was great

Dear Lukas N., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula M. Front office Manager Assistant.

Good stay but more can be done

Customer review rating 3.5/5

Ileana Business - 06/10/2021 Confirmed reviews ALL

My stay was good and comfortable and the hotel is very well located, just a few minutes walking from the event venue I had to go for work. Nevertheless I think it is not worth 5 stars as it is not "perfect" (e.g. slightly damaged furniture, average breakfast).

Dear Ileana C., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the furniture we are in the process to change it as you may noticed we are going through renovation of the hotel and regarding the breakfast according to you what could we do to make it better? lets us know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula M. Front Office Manager Assistant.

Five Stars?

Customer review rating 3.0/5

Sjur Business - 22/09/2021 Confirmed reviews ALL

I booked this hotel because of its star rating. My experience is that it is worth now more than four stars and that it most certainly is not a good four star even.

Dear Mr.K., Thank you very much for taking the time to share your comments related to your recent stay at Sofitel Brussels Europe. Your observations are very important to us as it will help the entire team improve our overall quality of service. We are currently going through a full renovation process of the hotel, including all rooms and the lobby area. That renovation will be finished by the beginning of December. With the aim to regain your confidence towards our service I would be pleased to offer you an upgrade to one of our Suite rooms on your next stay with us. I do understand your disapointment, I however still hope you will give the opportunity to welcome you back once our renovation is completed. Best regards, Clément Aupin Rooms Division Manager

The employees’ attention.

Customer review rating 5.0/5

Said Couples - 19/09/2021 Confirmed reviews ALL

Thanks Thomas for the great experience.

Monsieur Q., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Brussels Le Louise. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Clément Aupin Rooms Division Manager

Perfect stay - definitely will get back

Customer review rating 5.0/5

Yulia Couples - 15/09/2021 Confirmed reviews ALL

We were extremely pleased with the service at your hotel, starting from check in - at front desk, Thomas was very professional and helpful, as well as at check out - every our request was dealt with utmost level of service and high standards. During our stay, we were well satisfied with the housekeeping and cleaning, the same goes to the breakfast and the bar. As a member, we were offered a complimentary welcome drink and were very much pleased with variety of choices and quality of drinks. Overall, very well done to the entire team and we will be happy to get back!

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clément Aupin Rooms Division Manager

Well located

Customer review rating 4.0/5

Alfred B. M. Business - 14/09/2021 Confirmed reviews ALL

Nc

Dear M.Alfred Batotchou M., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula M. Front Office Manager Assistant

Correct

TripAdvisor rating 3.0/5

merylmputu Business - 09/08/2021 TripAdvisor review

The hotel is clean and well placed. However the service is not up to a 5 stars hotel notably for the room service both for the breakfast and dinner (sometimes they miss your order (without apologizes) or they take to long time). It is better to have breakfast down because the waitress and waiter are so kind. In addition, in the room we can hear the noise outside which is not comfortable. Overall the hotel is great but does not deserve a 5 stars

Impromptu New Year stay

TripAdvisor rating 3.0/5

molesmolar Couples - 07/01/2020 TripAdvisor review

Staff were really excellent, without exception. A vast contrast to those in an unnamed luxury hotel we stayed in the previous night in UK. Really well trained, well motivated and helpful. Thank you. However, room was very tired, the bar was really not upto paar for such a hotel. There are to be some redecorating efforts I understand but I wouldn't stay again until they are completed.

Dear molesmolar, First of all, thank you very much for your comment. We are really sorry to hear that your stay didn’t meet your expectations, our restaurant and bar are under renovation for the moment but we would be really happy to welcome you in our new restaurant beginning February and Bar in March. Once again, we apologize for the inconvenience caused. Sincerely,

Great location, but can do better

TripAdvisor rating 3.0/5

gcf201 Couples - 19/12/2019 TripAdvisor review

Great location, but rooms are in serious need of renovation. It is not a 5 star standard hotel, much beneath other 5 star Sofitel properties I have stayed at. The service was good, despite long wait times at the reception desk. Bed very comfortable and heating worked very well. As a Platinum member in a Deluxe room, there was no free minibar ... which I have in Novotel hotels ... I stayed here to earn points, otherwise there are better hotels in Brussels

Dear gcf201, First of all, thank you very much for taking the time to comment your latest stay at our hotel. We are really sorry to read that your stay didn’t met your expectations. Be reassured that your comments will be taken into considerations. Once again, we apologize for the inconvenience. Sincerely,

Recommend Sofitel Le Louise

TripAdvisor rating 4.0/5

CarmenM5514 Business - 16/12/2019 TripAdvisor review

Stay met all expectations, good room size, excellent bed, all amenities required, good breakfast, walking distance to city center. Bar is closed due to renovation works - look forward to seeing the final result!

Dear CarmenM5514, It was a pleasure to welcome you during your stay in Brussels and we are glad to read your positive comment, thank you very much! We would be really happy to welcome you in our new restaurant beginning February and bar in March. We hope to have the pleasure to welcome you again. Sincerely

Lovely convenient property

TripAdvisor rating 5.0/5

rbgilmore Couples - 09/12/2019 TripAdvisor review

Located off Louisa Square with convenient connections by metro to all of. Brussels, the quality of the stay was excellent. Service staff helpful and efficient and the room good size, clean and comfortable.

Dear rbgilmore, Thank you for taking the time to send us this positive comment about your stay at our hotel. We are pleased that your stay met your expectations. We are hoping to welcome you again very soon! Sincerely,

Under construction

TripAdvisor rating 4.0/5

Antonio_Raul_Reis Solo travel - 23/10/2019 TripAdvisor review

It is a very nice hotel and very central for shopping, business and going out. However, at the moment is is being refurbished and it is probably not the best time to come. It was also the first time since I am gold/platinum member of Accor that no upgrade was suggested, which was an habit at this facility.

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