The room was good however when I wanted to call the reception , it turns out the menu for reception was only for French meaning i had to walk down to reception. In addition, staff were not proactive with the explaining benefits like turn down service and I had to even ask about the gym Location on my own. I feel the staff can explain the services in the hotel more. Tho one found the service different with different staffs with some being more patient that others. In addition, the lack of minibar is unacceptable at a five star hotel, especially when this is a benefit for the status. Other than that the stay was good

hotel still under renovation, the outside terrace is under work while we arrive in summer so no outside, the bar was closed, work in the meeting rooms + in the rooms. The room in front of mine was under construction so a lot of dust. Finally, a lot of noise in my room coming from a neighboring room (or from a room in the staff) until late in the evening and from 6am in the morning. Very short night and not restful while I was there for work

I had never stayed at this hotel before, despite the fact that I come to Brussels regularly for work, and I am very grateful to the colleague who recommended it! The staff was very helpful and efficient all round, from the back office/reservation staff, to the waiters, to the bartender (who gave helpful recommendations on the wine selection) to the housekeepers (whom I wish to thank for a very thorough service!). The lobby area (and bar) are somewhat small, but I definitely look forward to coming back once the terrace opens!

Comfortable rooms, friendly staff

Thomas checked us in and gave us a great overview of the city - the next day he made sure we had a taxi to the airport. Other employees were great as well. We didn't pay for breakfast as it didn't look that great for the price. It should be more reasonably priced. We did have some drip coffee-it was ok not that hot. Great location. The hallway carpet is weird. Also our door lock didn't work correctly. It was really hot in our room but the AC got adjusted and the housekeeper brought a lighter blanket. Overall 8 out of 10 really just due to the options in the morning.

I last stayed at Le Louise approximately 7-8 years ago. I was a bit sad to see that the gem that I had known has changed to an OK-ish hotel. Staff were friendly as always, and I know how hard it is to find good staff these days (I did culinary school myself and managed the restaurant of a hotel in Bruges). Not knowing how to make a simple croque monsieur (grilled on only one side?), not keeping the breakfast buffet warm, not having salt and pepper shakers on the table by default, these are all basic things and the kitchen staff needs a solid training on these fundamentals. I had originally taken a room with breakfast, but after my first breakfast experience I decided to cancel the breakfast included. The staff did not ask for feedback on the reason behind my decision, which is a missed opportunity to gather relevant info. Will I go back? Not sure. It made me a bit sad to see such a great hotel in this state. Go down to the fitness room, and you'll see exactly what I mean.

while my room was fine, the rest of the hotel seems not ready yet. the courtyard was unavailable and the nice bar i had also looked forward to was closed.

The room was top. All it needed to be One remark is that the chefs and people where talking loudly in the open kitchen on all sort of non-work-related matters. As a matter of fact, the kitchen seemed a bit of social meeting point of the hotel staff. It is not really zen in the morning to be confronted with this whilst eating breakfast. Two solutions: Close off the open kitchen or instruct everybody to work as silently as possible in the kitchen without access for other hotel staff

Pleasant experience.

Accomodating Staff. Calm and friendly atmosphere. Great breakfast.