Sofitel Brussels Le Louise Hotel 5 stars

Comfortable and pleasurable

The room was great, staff was helpful upon check in/check out and bar had good variety and tasty drinks and friendly staff, however I requested an iron to be sent to my room and it never arrived and also during breakfast the service was very slow and I ended up being late to work because of the long wait.

I had a great stay, everything was fine.

Noisy and not because of the building work which commenced at 8am. My first room 508 on the front of the building appeared to be lovely with the music system playing when I arrived. I eventually realised the music was to cover the traffic noise because the windows close very well. Requested a room change! The noise was outrageous and almost the same as having the window open, the seal has broken and the handle mechanism doesn’t work very well. This is not good enough for a brand and hotel of the quality. I was moved to floor 1 then to find I could hear the squeaking lift every few minutes. This aggravated me and led to a terrible nights sleep.

My room was next to the elevator which created disturbing noice during the nights.

The hotel lobby as well as the rooms are stylish. Location of the hotel is excellent, with public transport, shops and restaurants all nearby. Hotel staff is very friendly and professional. I love the complementary bathroom stuff - especially the scent of the shower gel and shampoo is wonderful. Breakfast choice is more than sufficient, but also expensive. Some small minus points: I didn't manage to regulate the room temperature, the fan seemed to continue blowing cold air even after adjusting the temperature on the display. I didn't get a paper in the morning (this is not the first time that I stay at Louise and not receiving the paper happens regularly). And I missed the small complementary attentions that were there on my previous visits such as flavored water in the lobby and a bottle of water in the room.

The good: Service was very professional, knowledgeable and friendly. The nightly turn down was great. The rooms were very clean. The bad: However decor and design of hotel was two-stars at best. Entry was unimpressive, with badly done construction walls. Elevators and hallways had persistent odors. The vinyl cushioning on the walls might have been chique in 1978... but nowadays looks bad. The ugly: by the time I left (5 nights) I counted about 12 little plastic bottles in the room for shampoo, soap, condiotioner, etc. In this environmental age, can you please eliminate the plastic, and install soap dispensers in the showers?

Despite the recent fire damaging much of the restaurant / bar area (under renovation) - the stay was pleasant and the staff helpful and welcoming.

Good

Quick checkin with polite staff, nice and clean room

I stayed two nights for business purposes along with a number of colleagues. The room was pleasant and comfortable and the staff polite and professional.

I often come to Brussels for business and always choose to stay in Sofitel Brussels Le Louise. This time I was here for 3 nights and as usual, the hotel is marvelous, breakfast is gigantic with very good food quality. All people are very professional and room are clean and well furnished. Highly recommended !

Very comfortable room, nice staff, spotless clean establishment, perfectly situated.

I used the online check in procedure which was advertised as a fast and efficient process. However, the queue for the check-in was very long. There was no receptionist available for customer who simply had to pick up their key. In addition, even the pick up of the key was not so easy and straightforward: it took the receptionist quite some time to type in the name in the system etc. As a result, I did not gain any time from the efforts made in the advance check in. In addition, I had made a special request for a bath tub. I was hoping that with asking in advance there would be more chances of receiving the allocation. Unfortunately did was not the case. In addition, the room was not upgraded, even though I am a silver member of your loyalty program. I did receive an advertisement for a paid upgrade. My colleague who was traveling with me, had the same loyalty card status and did not complete the online check-in did receive a free upgrade. As a result, using the online check-in seems to lead to worse results.

Overall it was a good experience. Rooms were spacious by european standards. Staff that cleaned rooms were prompt and did a great job. Front desk staff was overall helpful.