Le Louise Hotel Brussels - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 2,258 reviews

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40 Avenue de la Toison d Or, 1050 BRUSSELS, Belgium

Description

Hotel extras

  • Located in the heart of Brussels' shopping district

  • Quiet private garden and terrace

  • On-site concierge service

  • Modular meeting rooms with natural daylight

  • Restaurant & bar opening onto the garden

Our accommodation(s)

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Hotel location

Le Louise Hotel Brussels - MGallery Collection

40 Avenue de la Toison d Or
1050 BRUSSELS
Belgium

GPS:50.8361100735311, 4.357081579210728

Telephone
Fax +32 2 514 57 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MAISON LOUISE KITCHEN BAR GARDEN

Maison Louise – Kitchen. Bar. Garden. is located on the first floor of the hotel, spanning its elegant facade with intimate alcoves overlooking the avenue. Seasonal cuisine in a contemporary setting with an open kitchen, or unwind in our garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,258 reviews

Customer review rating 2.0/5

Stephane P. Couples - Confirmed reviews ALL

The room suffered of numerous degradations one of which not neglectabel the staff was not able to address. I left my pc at the reception for the hotel safe as the room safe di not function when I claimed it back no one knew where it was. They finally found it. But still completely unprofessional. The simple Fact that I have to hand over my map and computer containing confidential documents is inadmissible. Further frequent ques at the rest for lack of staff.

Dear Mr. P., Thank you for sharing your feedback following your recent stay with us. I would like to sincerely apologize for the many inconveniences you experienced during your visit. The condition of the room, the technical issues encountered, and especially the handling of your laptop and personal belongings at reception are clearly not acceptable and do not reflect the standards we aim to provide. I also regret that several concerns were not addressed properly by our team and that you felt a lack of care during your stay. Please rest assured that your comments have been shared internally and taken very seriously. We truly regret disappointing you and hope to have the opportunity to restore your confidence during a future stay with us. Warm regards, Adrien Saelen Front Office Manager

Customer review rating 5.0/5

Emma S. Couples - Confirmed reviews ALL

we had an amazing time. everything was beautiful and clean. we appreciated our complimentary champagne + chocolate as well!

Dear Emma S., We very much appreciate your comments regarding your stay at Le Louise Hotel Brussels - MGallery Collection. It is always a pleasure to receive such positive feedback. We are delighted to read that you had an excellent stay and particularly appreciated our great location, the comfort and cleanliness of your room, as well as the quality of service provided by our team. We are also very pleased that you enjoyed the thoughtful welcome amenities, including the complimentary champagne and chocolates, which contributed to making your stay even more special. Please be assured that your feedback will be shared with the relevant teams, as it helps us continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerryline S. Marketing Assistant

Customer review rating 5.0/5

Mariana R. Couples - Confirmed reviews ALL

We had a great stay at Le Louise. The hotel team went above and beyond to make our stay enjoyable. We especially enjoyed the nice room, tranquil hotel atmosphere, and delicious breakfast.

Dear Mariana R., We very much appreciate your comments regarding your stay at Le Louise Hotel Brussels - MGallery Collection. It is always a pleasure to receive such positive feedback. We are delighted to read that you had a wonderful stay and especially appreciated the comfort of your room, the atmosphere of the hotel, and the quality of the breakfast. We are also very pleased to know that our team contributed to making your stay enjoyable. Your kind words regarding their attentiveness, as well as the support provided by our concierge team, are truly appreciated and will be shared with them with great pleasure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerryline S. Marketing Assistant

Customer review rating 4.5/5

Kurt M. Business - Confirmed reviews ALL

Fantastic experience overall, very comfortable and well kept rooms. The shower gel and hand wash had not been refilled but this slight issue was promptly taken of by the very kind and attentive staff. I only wish I was able to regulate the temperature in the room better as it was occasionally a bit too warm and the air conditioning wasn't able to cool the room significantly. Besides that the stay was very pleasant, the amenities are great and the location is excellent!

Dear Kurt M., We very much appreciate your comments regarding your stay at the Le Louise Hotel Brussels - MGallery Collection. It is always a pleasure to receive such positive feedback. We are delighted to read that you enjoyed a very comfortable stay and appreciated the quality of our amenities, excellent location, and overall service. We are also pleased to note your kind words regarding the responsiveness and attentiveness of our team, particularly in promptly addressing the missing toiletries during your stay. Regarding your comment about the room temperature, please kindly note that our system allows only a limited range of adjustment, meaning the temperature can be set slightly up or slightly down. However, we fully understand your remark and regret that the comfort level did not fully meet your expectations during your stay. Your feedback is truly appreciated and has been shared with the relevant teams for review, as guest comfort remains a priority for us. Thank you again for sharing your experience, and we hope your next visit will be just as pleasant as the previous one. Sincerely, Kerryline S. Marketing Assistant

Customer review rating 5.0/5

Poul C. Business - Confirmed reviews ALL

As always, very comfortable, quiet, spacious room. I slept like a baby every night and felt ready for another day's work.

Dear Poul C., We very much appreciate your comments regarding your stay at the Le Louise Hotel Brussels - MGallery Collection. It is always a pleasure to receive such positive feedback. We are delighted to read that you enjoyed a very comfortable, quiet, and spacious room, and that you were able to sleep so well and feel rested for your business days. We are also pleased to know that our service, cleanliness, and overall experience met your expectations. Please be assured that your comments will be shared with our team, as they are a great source of encouragement and motivation as we continue to strive for excellence. Thank you again for sharing your experience, and we look forward to welcoming you back for another equally pleasant stay. Sincerely, Kerryline S. Marketing Assistant

Other web-users rate our hotel

  • 753 reviews 9.5/10 Location
  • 1,064 reviews 8.3/10 Room
  • 1,369 reviews 9.1/10 Service
  • 11 reviews 6.1/10 WiFi
  • 463 reviews 8.5/10 Breakfast
  • 315 reviews 8/10 Cleanliness
  • 6 reviews 1.7/10 Pool

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