Sofitel Brussels Le Louise Hotel 5 stars

TripAdvisor rating 4.5/5 2,462 reviews
Sofitel Brussels Le Louise
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Hotel extras

  • Just steps from luxury boutiques

  • Vast terrace with garden

  • A prized Brussels bar

  • Free WIFI

  • Concierge services

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • ZAVENTEMPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Brussels Le Louise

40 Avenue de la Toison d Or
1050
brussels
belgium

Tel: +3225142200

Fax: (+32)2/5145744

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   34, 54,71, 80, 6 Louise or Porte de Namur or Trôn

  • SIMONIS :   LOUISE

  • LOUISE :   LOUISE

  • METRO :   2, 6 LOUISE

  • TRAM :   92, 94 LOUISE

  • By plane

    ANVERS At 50km / 31.25 miles

  • By plane

    OSTEND At 120km / 75 miles

  • By plane

    ZAVENTEM At 15km / 9.38 miles - Shuttle paying

  • By car

    ANVERS At 7km / 4.38 miles

  • By car

    GAND At 75km / 46.61 miles

  • By car

    NAMUR At 50km / 31.07 miles

  • By train

    BRUXELLES MIDI BRUSSEL ZU At 3km / 1.86 miles

GPS :50.835984, 4.356411

Our accommodations

All rooms are tastefully furnished and equipped with Sofitel's 'MyBed' for a good night's sleep. The amenities include a bath and shower, TV, mini-bar, high-speed and broadband Internet access.

CLASSIC ROOM, 1 King Size Bed, Stylish Decor

  • Max. number of persons: 2
  • Area: From 24
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

CLASSIC ROOM, 2 Single Size Beds, Stylish Decor

  • Max. number of persons: 2
  • Area: From 24
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SUPERIOR ROOM, 1 King-Size Bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, 1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, 2 Single Size Beds, High Floor

  • Max. number of persons: 3
  • Area: From 28
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

JUNIOR SUITE, 1 King-Size Bed, Lounge Area, Terrace View

  • Max. number of persons: 3
  • Area: From 37
  • Views: Courtyard side, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

PRESTIGE SUITE, 1 King-Size Bed, Large Living Area

  • Max. number of persons: 3
  • Area: From 50
  • Views: Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

OPERA SUITE, 1 King Size Bed, Cosy lounge, Relaxation area, Hammam, Jacuzzi

  • Max. number of persons: 3
  • Area: From 92
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Nespresso machine
  • Mini Bar

Our restaurants and bars

CRYSTAL LOUNGE

Type of cuisine: International

Award-winning chef Adwin Fontein inspires gourmet creations - from foie gras to monkfish - in this sleek restaurant in Brussels. Soak up the Zen atmosphere of a leafy terrace with a relaxed Sunday brunch or cheeseburger paired with a Belgian beer.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRYSTAL LOUNGE

Photo non contractuelle / Strictly non binding

Antoine Pinto's theatrical style adds spice to this chic Brussels bar: amethyst crystal with chrome details, chocolate leather banquettes on hardwood floors. Transform a pre-dinner drink or power lunch into a moment of refined refreshment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 300

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Brussels Le Louise

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,603 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,462 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely convenient property

TripAdvisor rating 4.5/5

rbgilmore Couples - 09/12/2019 TripAdvisor review

Located off Louisa Square with convenient connections by metro to all of. Brussels, the quality of the stay was excellent. Service staff helpful and efficient and the room good size, clean and comfortable.

Christmas market stay

Customer review rating 4.4/5

Robert R. Families - 03/12/2019 Confirmed reviews ALL

The room was fine, the bed comfortable and everywhere was clean. All the staff we encountered were friendly and helpful. However, the restaurant was unavailable because it was being refurbished so we ate elsewhere. It would have been useful if we had known that in advance. I paid for our 3 rooms a little early to avoid delay later but I was not warned that the room keys would then deactivate! However that was quickly corrected.

Dear Mr. Robert r., We very much appreciate your review regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Mayonga Assistant Director of Guest Services
Customer review rating 4.4/5

Gloria Families - 03/12/2019 Confirmed reviews ALL

Our room was near the elevator. It was very disruptive during the night. That would be my only complaint.

Dear Mrs. F., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we took well note of your preferences, which we added in your profile and we will do our best to allocate you a room far away from the elevators for your future stays with us. We appreciate you are sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager

Very attentive Sofitel's employees and stunning breakfast

Customer review rating 4.4/5

N. A. Business - 02/12/2019 Confirmed reviews ALL

Definitely the best breakfast I have ever had. Sofitel's employees are also very welcoming and attentive. The room was great, but what makes your hotel very different from other is the high quality of pillows and mattress.

Dear Mr. A. N., We very much appreciate your review regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Mayonga Assistant Director of Guest Services

Helpful staff - Rooms are rather small

Customer review rating 4.4/5

A.v. Families - 02/12/2019 Confirmed reviews ALL

I expected bigger rooms. Breakfast was very good with smiling and competent staff.

Dear Mr. Agamemnon V., We very much appreciate your review regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Mayonga Assistant Director of Guest Services

Comfortable & pleasurable

Customer review rating 4.4/5

Pj G. Families - 01/12/2019 Confirmed reviews ALL

Comfortable and pleasurable

Dear Mr. Patrick G., We very much appreciate your review regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Mayonga Assistant Director of Guest Services

Overall great but very slow breakfast service

Customer review rating 4.4/5

Beate Business - 01/12/2019 Confirmed reviews ALL

The room was great, staff was helpful upon check in/check out and bar had good variety and tasty drinks and friendly staff, however I requested an iron to be sent to my room and it never arrived and also during breakfast the service was very slow and I ended up being late to work because of the long wait.

Dear Mrs. G., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that your comments have been shared with the restaurant manager to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager

Great stay

Customer review rating 4.4/5

Yorick K. Business - 01/12/2019 Confirmed reviews ALL

I had a great stay, everything was fine.

Dear Yorick K., We very much appreciate your review regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Mayonga Assistant Director of Guest Services

Noisy

Customer review rating 4.4/5

Mr T. D. Business - 30/11/2019 Confirmed reviews ALL

Noisy and not because of the building work which commenced at 8am. My first room 508 on the front of the building appeared to be lovely with the music system playing when I arrived. I eventually realised the music was to cover the traffic noise because the windows close very well. Requested a room change! The noise was outrageous and almost the same as having the window open, the seal has broken and the handle mechanism doesn’t work very well. This is not good enough for a brand and hotel of the quality. I was moved to floor 1 then to find I could hear the squeaking lift every few minutes. This aggravated me and led to a terrible nights sleep.

Okay

Customer review rating 4.4/5

Anonymous Business - 28/11/2019 Confirmed reviews ALL

My room was next to the elevator which created disturbing noice during the nights.

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we updated your profile with your preferences and will do our best to allocate you a quiet room for your next stay with us. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager

Stylish

Customer review rating 4.4/5

Liesbeth Business - 27/11/2019 Confirmed reviews ALL

The hotel lobby as well as the rooms are stylish. Location of the hotel is excellent, with public transport, shops and restaurants all nearby. Hotel staff is very friendly and professional. I love the complementary bathroom stuff - especially the scent of the shower gel and shampoo is wonderful. Breakfast choice is more than sufficient, but also expensive. Some small minus points: I didn't manage to regulate the room temperature, the fan seemed to continue blowing cold air even after adjusting the temperature on the display. I didn't get a paper in the morning (this is not the first time that I stay at Louise and not receiving the paper happens regularly). And I missed the small complementary attentions that were there on my previous visits such as flavored water in the lobby and a bottle of water in the room.

Dear Liesbeth D., We very much appreciate your review regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Mayonga Assistant Director of Guest Services

Very good service, but hotel run down inside

Customer review rating 4.4/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

The good: Service was very professional, knowledgeable and friendly. The nightly turn down was great. The rooms were very clean. The bad: However decor and design of hotel was two-stars at best. Entry was unimpressive, with badly done construction walls. Elevators and hallways had persistent odors. The vinyl cushioning on the walls might have been chique in 1978... but nowadays looks bad. The ugly: by the time I left (5 nights) I counted about 12 little plastic bottles in the room for shampoo, soap, condiotioner, etc. In this environmental age, can you please eliminate the plastic, and install soap dispensers in the showers?

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that your comments have been shared with our directors to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager

Nice rooms - very welcoming staff

Customer review rating 4.4/5

Apg (. Families - 25/11/2019 Confirmed reviews ALL

Despite the recent fire damaging much of the restaurant / bar area (under renovation) - the stay was pleasant and the staff helpful and welcoming.

Dear Andrew G., We very much appreciate your review regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tula Mayonga Assistant Director of Guest Services

Good

Customer review rating 4.4/5

Anonymous Business - 24/11/2019 Confirmed reviews ALL

Good

Dear Mrs. A., We very much appreciate your review regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Brulé Guest Experience Manager

excellent

Customer review rating 4.4/5

Anonymous Business - 23/11/2019 Confirmed reviews ALL

Quick checkin with polite staff, nice and clean room

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Brulé Guest Experience Manager

Comfortable and efficient

Customer review rating 4.4/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

I stayed two nights for business purposes along with a number of colleagues. The room was pleasant and comfortable and the staff polite and professional.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Brulé Guest Experience Manager

Super stay!

Customer review rating 4.4/5

Bast Business - 22/11/2019 Confirmed reviews ALL

I often come to Brussels for business and always choose to stay in Sofitel Brussels Le Louise. This time I was here for 3 nights and as usual, the hotel is marvelous, breakfast is gigantic with very good food quality. All people are very professional and room are clean and well furnished. Highly recommended !

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Brulé Guest Experience Manager
Customer review rating 4.4/5

Mette J. Business - 21/11/2019 Confirmed reviews ALL

Very comfortable room, nice staff, spotless clean establishment, perfectly situated.

Dear Mrs. J., We very much appreciate your comments regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Brulé Guest Experience Manager

Misleading ineffiency

Customer review rating 4.4/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

I used the online check in procedure which was advertised as a fast and efficient process. However, the queue for the check-in was very long. There was no receptionist available for customer who simply had to pick up their key. In addition, even the pick up of the key was not so easy and straightforward: it took the receptionist quite some time to type in the name in the system etc. As a result, I did not gain any time from the efforts made in the advance check in. In addition, I had made a special request for a bath tub. I was hoping that with asking in advance there would be more chances of receiving the allocation. Unfortunately did was not the case. In addition, the room was not upgraded, even though I am a silver member of your loyalty program. I did receive an advertisement for a paid upgrade. My colleague who was traveling with me, had the same loyalty card status and did not complete the online check-in did receive a free upgrade. As a result, using the online check-in seems to lead to worse results.

Dear Mrs. Holewinckel, Thank you for taking the time to tell us about your experience at the Sofitel Brussels Le Louise. I am sorry that your general experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that the upgrade is not part of the silver member advantages. However, we always to upgrade some silver members upon availability. In regards to the bathtub, we only have five rooms with bathtub in our property, which were already occupied when you checked in. I have placed a note in your profile with your room preferences and we will do our best to allocate you a room with a bathtub for your future stay. May I kindly suggest to send me an email for your next booking, so I can block a room in advance for you. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Brulé Guest Experience Manager
Customer review rating 4.4/5

Anonymous Couples - 20/11/2019 Confirmed reviews ALL

Overall it was a good experience. Rooms were spacious by european standards. Staff that cleaned rooms were prompt and did a great job. Front desk staff was overall helpful.

Dear Mr. S., Thank you very much for sharing your experience regarding your stay at the Sofitel Brussels Le Louise. It is always a pleasure to receive positive feedback. I will share your comments with our team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Brulé Guest Experience Manager
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