Le Louise Hotel Brussels - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 2,647 reviews

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Le Louise Hotel Brussels - MGallery Collection - Image 1
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Le Louise Hotel Brussels - MGallery Collection - Image 4
40 Avenue de la Toison d Or, 1050 BRUSSELS, Belgium

Description

Hotel extras

  • Walking distance to Brussels Historic City Centre & European District.

  • Close proximity to high-end dining and shopping experiences.

  • Restaurant Maison Louise - Kitchen. Bar. Garden

  • Fully equipped meeting rooms with natural daylight, featuring modular spaces.

  • Our hotel's private garden, a serene escape and breath of fresh air in the heart of the city.

Our accommodation(s)

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Hotel location

Le Louise Hotel Brussels - MGallery Collection

40 Avenue de la Toison d Or
1050 BRUSSELS
Belgium

GPS:50.8361100735311, 4.357081579210728

Telephone
Fax +32 2 514 57 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MAISON LOUISE KITCHEN BAR GARDEN

Maison Louise, on the first floor, spans the hotel's facade with intimate alcoves overlooking the avenue. Enjoy seasonal cuisine in a contemporary setting with an open kitchen, or relax in our garden oasis.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,647 reviews

TripAdvisor Rating  4.5/5  207 reviews

Certificate of excellence 2024

Excelent experience

Customer review rating 5.0/5

G. Couples - Confirmed reviews ALL

We love this Nice chic boutique hôtel The staff is very smiley and help full Very Well located in the hart of brussels Highly recommend

Dear Philippe G., We very much appreciate your comments regarding your stay at the Le Louise Hotel Brussels - MGallery Collection. It is always a pleasure to receive such positive feedback. I will be sure to share your kind words with our team, as I am confident they will find your appreciation encouraging in our continuous efforts to provide exceptional service. Thank you for highlighting the charm of our hotel, the helpfulness and friendliness of our staff, and our central location in the heart of Brussels. Your recommendation means a lot to us, and we are delighted to have made your stay a memorable one. We look forward to welcoming you back soon for another excellent experience. Sincerely, Elise B. Marketing Assistant

Estancia agradable

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Estancia agradable

Dear Monica A., We very much appreciate your comments regarding your stay at the Le Louise Hotel Brussels - MGallery Collection. It is always a pleasure to receive positive feedback. We are delighted to hear that you had an enjoyable stay and that our Italian barman left such a positive impression on you. Your kind words will certainly be shared with him and the entire team as they serve as a great encouragement to continuously deliver excellent service. Thank you once again for sharing your experience. We look forward to welcoming you back soon and hope your next visit will be as pleasant as the previous one. Sincerely, Elise B. Marketing Assistante

disappointed that I didn't receive the number of Accor ALL reward points that the ALL app said I would receive for this stay/booking

Customer review rating 1.0/5

Rh Solo - Confirmed reviews ALL

as an ALL Diamond member who stays regularly in this and other Accor hotels, I was disappointed that the Accor ALL app said I would receive more than 4100 Accor ALL reward points for my stay/for this booking but after the stay I was only credited with 2566 reward points, it feels bad to be deceived and potentially cheated in this way, I haven't experienced this problem with any previous stay in this hotel or other Accor hotels, neither the hotel nor Accor ALL have yet provided a clear or convincing explanation as to why this occurred

Dear Mr. H., Thank you for sharing your feedback with us. As an ALL Diamond member and a loyal guest, your satisfaction and trust are of utmost importance to us, and I am truly sorry that we did not meet your expectations during your recent visit to Le Louise Hotel Brussels – MGallery Collection. I understand how frustrating the situation with your Accor ALL reward points must have been, particularly when it felt unclear and unaddressed. I want to assure you that, after reviewing the matter, we have proactively credited your account with 3,000 courtesy points to apologize for the service challenges experienced at the hotel level. This decision was made independently by our team, as we wanted to acknowledge and address the inconvenience you encountered. Regarding the camp bed in your room and the empty conditioner container, we deeply regret these oversights. These do not reflect the standards we strive for, and I sincerely apologize for the inconvenience they caused. Please know that you can always call the front desk during your stay, and we would have quickly resolved the issue by removing the camp bed or addressing any housekeeping concerns to ensure your comfort. We also regret the confusion surrounding your payment at check-out. As a valued Platinum member, we do not typically require you to provide your credit card at check-in. However, for security reasons, we are unable to save credit card details from past stays, which is why we must request them again before departure to finalize your payment. I understand how this situation might have felt stressful, and I am truly sorry for any distress it caused. Your experience with the team during these moments fell short of the attentive and seamless service you deserve. We are taking steps to ensure this feedback is addressed through additional training and reinforcement of our procedures, so all guests feel valued and respected at every interaction. Mr. H., your loyalty and feedback are invaluable to us. Please rest assured that your comments have been taken seriously, and we are committed to ensuring your future experiences with us are exceptional. Should your travels bring you back to Brussels, I would be honored to personally assist with your reservation and ensure every aspect of your stay exceeds expectations. Thank you again for allowing us the opportunity to improve and for your continued trust in the MGallery brand. Please do not hesitate to reach out to me directly if there is anything further I can assist you with. With my warmest regards, Adrien Saelen Front Office Manager

Customer review rating 5.0/5

Frank D. Couples - Confirmed reviews ALL

Everything from check in to check out was great.

Dear Francis D., We very much appreciate your comments regarding your stay at the Le Louise Hotel Brussels - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team, as I am sure this will serve as an encouragement to all of us to continuously improve the quality of our services. Thank you once again for sharing your experience. We are delighted to know that everything from check-in to check-out was great, and we look forward to welcoming you back for another enjoyable stay. Sincerely, Elise B. Assistante Marketing

Great/Friendly Staff

Customer review rating 3.5/5

Sanjay M. R. Couples - Confirmed reviews ALL

We stayed at Le Louise Hotel Brussels for one night before our flight back to Canada. We picked the hotel because of it's high ratings, but interestingly enough, it is not in a central location. It is located on a busy street for shopping (which is great for those who are looking to shop) but it is quite a distance from the historical centre. The entrance is demure, and you could easily miss it. However, the senior staff were quite friendly and welcoming. The junior staff seemed like they were in training, but none the less, they were cordial and helpful. They were able to honour our request for a high floor and away from the elevators, facing the courtyard - it was definitely quiet. The room was spacious, clean and comfortable. Our flight the next day was early in the morning and needed to check out at 5:30am. However, there was one staff member (who seemed like he was a security guard) who wasn't able to check us out. He said he made a note on our file and would email us the final invoice. However, we didn't receive that. We handed him our keys and had to depart as our UBER driver arrived. 1.5 weeks later, I got an email from the hotel saying they were not able to process the credit card on file for the room stay, and to please provide the digits to process payment. However, we secured the hotel with our AirCanada Aeroplan points and hence the hotel was paid for already in October. After I replied back to the hotel with that information that the hotel should already be paid for, and the credit card belongs to the travel agency that booked the hotel on our behalf, I haven't heard back from them about a resolution to this. For a 5 star rating in a hotel, this check our process should have been a bit smoother. Overall, still a hotel with great rooms, sound proof, a bit far away from the historical centre, but definitely friendly and welcoming staff.

Dear Dr Sanjay, Thank you for taking the time to share your detailed feedback regarding your recent stay at Le Louise Hotel Brussels – Mgallery Collection. We truly appreciate your kind words about the friendliness of our staff, the comfort and cleanliness of your room, and your overall positive experience. It is wonderful to know that we were able to honor your room preferences and provide a peaceful environment during your stay. At the same time, I would like to sincerely apologize for the inconvenience caused during your check-out process and the delay in addressing your inquiry about the final invoice. We have been in contact with the travel agency that managed your booking and can now confirm that everything is in order. Since your reservation was made through a third party agent, the hotel does not issue a final invoice directly. The travel agency should be able to provide you with a receipt or proof of payment for your stay. We regret the miscommunication and the delay in our response. This does not reflect the high standard of service we strive to provide, especially for early check-outs. Please rest assured that we are reviewing our procedures to prevent similar situations in the future. Your valuable feedback helps us improve, and we are grateful for your understanding. Should there be anything further we can assist you with, please do not hesitate to contact us directly. We hope to have the privilege of welcoming you back in the future and delivering an even better experience. Warm regards, Adrien Saelen Front Office Manager

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Other web-users rate our hotel

  • 843 reviews 9.6/10 Location
  • 1,212 reviews 8.7/10 Room
  • 1,619 reviews 9.4/10 Service
  • 15 reviews 7.6/10 WiFi
  • 616 reviews 8/10 Comfort
  • 597 reviews 9/10 Breakfast
  • 342 reviews 8.5/10 Cleanliness
  • 170 reviews 7.9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.