Dear Mette M., We thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. The comfort of your night’s rest was compromised by disturbances from both outside and within the building, and we regret that this impacted your experience so significantly. The condition of the bathroom also fell short of what you had every right to expect, and we understand how frustrating that must have been during a business trip. Our team is always available to assist with any concerns on the spot, and we wish we had been given the chance to address these matters while you were still with us. For future visits, we would recommend requesting a room on the courtyard side. Those rooms benefit from a quieter setting away from the street, and we are happy to accommodate such preferences whenever availability allows. We hope we can provide you with an improved stay in the future. Kind regards, Claude Lempereur, General Manager

Dear Theodora, Thank you for taking the time to review your recent experience. We are delighted that you found your room spacious and spotless. It is also great to know our reception team made a helpful impression and that the parking facilities suited your needs. That said, we are sorry that outside and internal sounds disturbed your early morning rest. Our double-glazed windows help reduce street noise, and we always recommend requesting a courtyard-facing room for added calm. Our team is available around the clock to assist with such situations. Nonetheless, we are glad your business stay left a positive overall impression. Our central location near Avenue Louise and Place Stéphanie makes us a convenient base for work trips. We hope to see you again in the future. Best wishes, Claude Lempereur, General Manager

Dear Adriano, We appreciate you letting us know about your recent visit. We are delighted that you had an enjoyable stay at ibis Styles Brussels Centre Stephanie and that you found our hotel offered great value for a comfortable price. That said, we are sorry that the checkout process did not meet your expectations. Our reception team is available around the clock to assist and we always encourage guests to let us know on the spot if anything feels less than smooth. Finally, we are pleased you chose us for your business trip and that your overall experience left a positive impression. We look forward to welcoming you back for another visit. Best wishes, Claude Lempereur, General Manager

Dear Edyth, Thank you for choosing us and for sharing your review. We are delighted that you found our hotel so comfortable and our team so friendly. Your room’s comfort and the warm welcome from our staff are two things we truly value, and we are glad they stood out during your business trip. That said, we are sorry the breakfast area felt a little tight during your visit. Our breakfast space is designed to be cosy and welcoming, though we understand it can feel busy at peak times. Nonetheless, we are pleased that our central location placed you just a five-minute walk from your meeting. We hope you also managed to enjoy the complimentary coffee and tea available in the lobby throughout the day. We hope that we have the pleasure of welcoming you back. With very best wishes, Claude Lempereur, General Manager

Dear Tony, It was a pleasure to receive your kind feedback. We are delighted that you found our hotel well located and our staff charming and available. It means a lot that you felt well looked after during your business trip. We are also pleased that the booking process was smooth and that our team responded quickly to your email with options that matched your budget. Making things easy for our guests is something we truly value. We all hope to welcome you back in the future. Best wishes, Claude Lempereur, General Manager

Dear Ben, Thank you for your positive feedback. We are delighted that your stay with us was so comfortable and that you found the hotel clean and well maintained. Our team takes great pride in offering a warm welcome, and it is lovely to know the receptionist stood out during your visit. We are also glad the location made it easy for you to explore Brussels and enjoy the nearby restaurants and shops. It is wonderful that your room had everything you needed and that you left feeling fully satisfied. The entire team hopes to see you again in the future. Kind regards, Claude Lempereur, General Manager

Dear Dalia, Thank you very much for your feedback. We are delighted that you found our location so convenient, right in the heart of the Louise area and close to Avenue Louise shopping, Stéphanie Square, and several museums. Our team is also glad you enjoyed the comfort of your mattress and felt welcomed by our friendly staff. It means a lot to us that you appreciated the cleanliness we work hard to maintain every day. Lastly, we are pleased that booking through the Accor ALL App was smooth and that your Silver membership added value to your stay. We hope to have the pleasure of welcoming you back. All the best. Claude Lempereur, General Manager

Dear Kevin, We thank you for taking the time to provide us with your feedback. It is always a pleasure to welcome back a familiar guest, and we are grateful for your continued trust in our hotel. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience you experienced with the in-room facilities and understand how frustrating this must have been. Our team is always on hand to assist, and we encourage you to reach out during your stay so we can resolve any issue promptly. Nonetheless, your loyalty over the years means a great deal to us, and we value the relationship we have built with you. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Claude Lempereur, General Manager

Dear Aleardo, It is disheartening to learn that we fell short of your expectations. We are pleased that you found the booking process straightforward and that Esteban was able to assist you promptly the following morning. We hope to welcome you back for an improved stay in the future. Kind regards, Claude Lempereur, General Manager

Dear Nicholas, Thank you for sharing your thoughts on your recent visit. We are truly sorry to hear that some aspects of your stay did not meet your expectations. The shortcomings you noticed in your room are not reflective of the standards we aim to deliver, and we regret that the upkeep fell short on this occasion. Our team is always available to address any concerns on site, and we would have welcomed the chance to make things right during your stay. Regarding the disturbance you experienced in the morning, we understand how disruptive unexpected noise can be, especially when you are travelling for business. For future visits, rooms facing the courtyard tend to offer a quieter environment, and we are happy to arrange this upon request based on availability. We also acknowledge your remarks about the air conditioning and the value you felt you received. Our air conditioning system allows guests to adjust the temperature within a small range, and maintenance is carried out by an external specialist. We are sorry that this, combined with other aspects, left you feeling the price was not justified. We hope to see you again for a more enjoyable experience. Best wishes, Claude Lempereur, General Manager

Dear Joan, It was a pleasure to receive this great review. We are glad you found our hotel well located and that everything worked smoothly during your business trip. Our team values your loyalty as an ALL Classic member, and we are pleased that your stay met your expectations once again. We hope you were able to enjoy the complimentary coffee and tea available 24/7 in our lobby. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Claude Lempereur, General Manager

Dear Nicole, We appreciate your thoughtful review. We are delighted that you found your room so quiet and comfortable, just as you had requested. It is also lovely to know the extra pillows were waiting for you and that our breakfast selection hit the mark, especially the fresh fruit. Even so, we are sorry that the bread offering at breakfast did not fully meet your expectations. Our continental buffet includes French sticks, speciality loaves, rolls, and pastries, and our team is always happy to help if you are looking for something in particular. Nonetheless, we are glad you found booking on our website quick and straightforward. Your kind words about our front desk team mean a lot, and we are pleased their directions and maps made your stay in Brussels easier. We hope you will return for a memorable stay. Best wishes, Claude Lempereur, General Manager

Dear Stanislav, Thank you for reviewing your visit to our hotel. We are delighted that you and your family had such a comfortable stay in your Superior room. Our team takes great pride in offering fast check-in and check-out, and it is lovely that you found them friendly throughout your visit. We are also glad the room felt quiet and well-designed for your needs, with the table, microwave, fridge and air conditioning all proving useful. Even so, we are sorry the Smart TV features did not meet your expectations. Our televisions offer satellite channels, and our reception team is always happy to help with any entertainment queries during your stay. Nonetheless, it is pleasing that our location served you so well. The safe neighbourhood, local shops, cafés and transport connections all help make exploring Brussels easy. We are also glad the Wi-Fi kept you connected and that the complimentary coffee, tea and water in the lobby added to your comfort. Finally, we value your willingness to return and your positive view of our loyalty programme. We hope that you will return on a future occasion. All the best, Claude Lempereur, General Manager

Dear Arthur, We appreciate you sharing your comments with us. We are pleased that our reception team could lend you an HDMI cable, allowing you to connect your MacBook to the television. It is good to know this solution helped you make use of the in-room screen during your business trip. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the difficulties you encountered with the climate control system and understand how disruptive an unexpected restart during the night can be. Our air conditioning units allow each guest to adjust the temperature within a small range, and our team is always at hand to assist with any settings that prove tricky. We also acknowledge your remarks about the in-room entertainment options and the condition of the curtains, and we will take these points into consideration. Nonetheless, we value your constructive feedback on our sustainability efforts. Your suggestion regarding the EU Ecolabel is noted, and we appreciate guests who share our interest in responsible hospitality. We hope you were able to take advantage of our central location near Avenue Louise and the Horta Museum. We hope to be able to welcome you back in the future. Kind regards, Claude Lempereur, General Manager

Dear Kevin, It is disheartening to learn that we fell short of your expectations. We are pleased that you found the booking process through our website straightforward and easy to navigate. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. As a regular guest of the Accor family, your observations carry great weight, and we regret that our usual standards were not reflected during your time with us. We understand that you had requested a quiet room on an upper floor, and while a courtyard-facing room was assigned, its proximity to the lift and the second-floor level did not fully match your preference. Our team does its best to honour all requests, though availability can sometimes limit the options on a given day. We also acknowledge your remarks about the reception team, and we will make sure your feedback is shared so that every interaction feels attentive and unhurried. The breakfast experience and the general sense of value you described are further areas we take seriously, and your comments will help us reflect on where adjustments can be made to better align with the expectations of our loyal guests. We hope you will come and stay with us again. Best wishes, Claude Lempereur, General Manager

Dear Malavika, Thank you for taking the time to review your recent stay. We are sincerely sorry that multiple aspects of your stay fell short of your expectations. The series of difficulties you encountered with your rooms is far from the seamless experience we aim to provide. Technical issues with in-room equipment should be rare, and our team is always available at reception to resolve them swiftly. We regret that your comfort was disrupted on more than one occasion and that our usual standards were not reflected during your visit. The early check-in process you described also concerns us, as our team should have communicated the membership option clearly during your earlier calls and emails. We will take your feedback into account to ensure future communication is more consistent. We understand that these challenges affected your overall impression, and we appreciate your patience throughout. We look forward to welcoming you again. Kind regards, Claude Lempereur, General Manager

Dear George, It was a pleasure to receive your kind feedback. We are delighted that you appreciated the generous size of your room and found it so clean. Our team takes real pride in offering a warm welcome, so it means a lot that you found our staff friendly. We are also glad our central location worked well for your business trip. We look forward to seeing you again. Best wishes, Claude Lempereur, General Manager

Dear Wensley, We appreciate you sharing your comments with us. We are pleased that you and your child found the stay comfortable and that our central location, close to transport links, made your weekend visit convenient. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your feedback on the breakfast experience has been noted, particularly regarding the value you perceived and the presence of our team during service. We understand how this might have felt intrusive, even though their intention is simply to ensure a smooth flow for all guests. The faulty coffee machine added unnecessary waiting time, and we regret the inconvenience this caused. Nonetheless, it is good to know that you were able to enjoy your complimentary drink benefit as a Silver member, once the situation was clarified. We also appreciate that you found the breakfast selection sufficient for your needs. We hope to have the opportunity of welcoming you back in the future. Best wishes, Claude Lempereur, General Manager

Dear Peter, Thank you for taking the time to share your thoughts with us. We are delighted that you found our location so convenient for your stay and that our team left such a positive impression. Our breakfast is something we take great pride in, so it is rewarding to know you enjoyed it. That said, we are sorry your bed did not feel as comfortable as it should have. Our rooms all feature spring mattresses with two pillows and an extra one in the cupboard, and our team is always happy to help with any discomfort during your stay. Nonetheless, we are glad you valued our secure on-site parking, even though you found the price a bit high. At 19€ per night, it reflects the advantage of a covered, secure space directly under the hotel in the heart of Brussels. We look forward to welcoming you back in the future. Best wishes, Claude Lempereur, General Manager