Dear Jon, It is disheartening to learn that we fell short of your expectations. We are truly sorry to hear that some aspects of your stay did not meet your expectations. The internet connectivity issue you and your colleagues experienced in the rooms is something we take seriously, and we regret that it prevented you from working comfortably during your business trip. Our front desk team is always on hand to assist with technical concerns, and we encourage guests to reach out so we can address such matters on the spot. We also understand that the persistent odour in the bathroom affected your comfort. Our air conditioning system is maintained by an external specialist and we are actively seeking a solution to this isolated occurrence. For future visits, our courtyard-facing rooms are available on request and may offer a quieter environment. We hope you will consider staying with us again in the future. Best regards, Claude Lempereur, General Manager

Dear Nancy N., We appreciate your thoughtful review. We are delighted that you found our hotel well located, clean, and felt safe throughout your stay. Our team takes great pride in offering a warm welcome, and we are glad the complimentary coffee, tea, and refreshing water in the lobby helped you settle in after your journey. It is wonderful to know that the lady at check-in, the gentleman who arranged your cab, and the colleague who served you on departure all contributed to making your trip so pleasant. We truly value your loyalty as an ALL Classic member and we are happy your business trip was such a positive one. We all look forward to seeing you again in the future. Best regards, Claude Lempereur, General Manager

Dear Mette M., We thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. The comfort of your night’s rest was compromised by disturbances from both outside and within the building, and we regret that this impacted your experience so significantly. The condition of the bathroom also fell short of what you had every right to expect, and we understand how frustrating that must have been during a business trip. Our team is always available to assist with any concerns on the spot, and we wish we had been given the chance to address these matters while you were still with us. For future visits, we would recommend requesting a room on the courtyard side. Those rooms benefit from a quieter setting away from the street, and we are happy to accommodate such preferences whenever availability allows. We hope we can provide you with an improved stay in the future. Kind regards, Claude Lempereur, General Manager

Dear Theodora, Thank you for taking the time to review your recent experience. We are delighted that you found your room spacious and spotless. It is also great to know our reception team made a helpful impression and that the parking facilities suited your needs. That said, we are sorry that outside and internal sounds disturbed your early morning rest. Our double-glazed windows help reduce street noise, and we always recommend requesting a courtyard-facing room for added calm. Our team is available around the clock to assist with such situations. Nonetheless, we are glad your business stay left a positive overall impression. Our central location near Avenue Louise and Place Stéphanie makes us a convenient base for work trips. We hope to see you again in the future. Best wishes, Claude Lempereur, General Manager

Dear Adriano, We appreciate you letting us know about your recent visit. We are delighted that you had an enjoyable stay at ibis Styles Brussels Centre Stephanie and that you found our hotel offered great value for a comfortable price. That said, we are sorry that the checkout process did not meet your expectations. Our reception team is available around the clock to assist and we always encourage guests to let us know on the spot if anything feels less than smooth. Finally, we are pleased you chose us for your business trip and that your overall experience left a positive impression. We look forward to welcoming you back for another visit. Best wishes, Claude Lempereur, General Manager

Dear Edyth, Thank you for choosing us and for sharing your review. We are delighted that you found our hotel so comfortable and our team so friendly. Your room’s comfort and the warm welcome from our staff are two things we truly value, and we are glad they stood out during your business trip. That said, we are sorry the breakfast area felt a little tight during your visit. Our breakfast space is designed to be cosy and welcoming, though we understand it can feel busy at peak times. Nonetheless, we are pleased that our central location placed you just a five-minute walk from your meeting. We hope you also managed to enjoy the complimentary coffee and tea available in the lobby throughout the day. We hope that we have the pleasure of welcoming you back. With very best wishes, Claude Lempereur, General Manager

Dear Tony, It was a pleasure to receive your kind feedback. We are delighted that you found our hotel well located and our staff charming and available. It means a lot that you felt well looked after during your business trip. We are also pleased that the booking process was smooth and that our team responded quickly to your email with options that matched your budget. Making things easy for our guests is something we truly value. We all hope to welcome you back in the future. Best wishes, Claude Lempereur, General Manager

Dear Ben, Thank you for your positive feedback. We are delighted that your stay with us was so comfortable and that you found the hotel clean and well maintained. Our team takes great pride in offering a warm welcome, and it is lovely to know the receptionist stood out during your visit. We are also glad the location made it easy for you to explore Brussels and enjoy the nearby restaurants and shops. It is wonderful that your room had everything you needed and that you left feeling fully satisfied. The entire team hopes to see you again in the future. Kind regards, Claude Lempereur, General Manager

Dear Dalia, Thank you very much for your feedback. We are delighted that you found our location so convenient, right in the heart of the Louise area and close to Avenue Louise shopping, Stéphanie Square, and several museums. Our team is also glad you enjoyed the comfort of your mattress and felt welcomed by our friendly staff. It means a lot to us that you appreciated the cleanliness we work hard to maintain every day. Lastly, we are pleased that booking through the Accor ALL App was smooth and that your Silver membership added value to your stay. We hope to have the pleasure of welcoming you back. All the best. Claude Lempereur, General Manager

Dear Kevin, We thank you for taking the time to provide us with your feedback. It is always a pleasure to welcome back a familiar guest, and we are grateful for your continued trust in our hotel. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience you experienced with the in-room facilities and understand how frustrating this must have been. Our team is always on hand to assist, and we encourage you to reach out during your stay so we can resolve any issue promptly. Nonetheless, your loyalty over the years means a great deal to us, and we value the relationship we have built with you. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Claude Lempereur, General Manager

Dear Aleardo, It is disheartening to learn that we fell short of your expectations. We are pleased that you found the booking process straightforward and that Esteban was able to assist you promptly the following morning. We hope to welcome you back for an improved stay in the future. Kind regards, Claude Lempereur, General Manager

Dear Nicholas, Thank you for sharing your thoughts on your recent visit. We are truly sorry to hear that some aspects of your stay did not meet your expectations. The shortcomings you noticed in your room are not reflective of the standards we aim to deliver, and we regret that the upkeep fell short on this occasion. Our team is always available to address any concerns on site, and we would have welcomed the chance to make things right during your stay. Regarding the disturbance you experienced in the morning, we understand how disruptive unexpected noise can be, especially when you are travelling for business. For future visits, rooms facing the courtyard tend to offer a quieter environment, and we are happy to arrange this upon request based on availability. We also acknowledge your remarks about the air conditioning and the value you felt you received. Our air conditioning system allows guests to adjust the temperature within a small range, and maintenance is carried out by an external specialist. We are sorry that this, combined with other aspects, left you feeling the price was not justified. We hope to see you again for a more enjoyable experience. Best wishes, Claude Lempereur, General Manager

Dear Joan, It was a pleasure to receive this great review. We are glad you found our hotel well located and that everything worked smoothly during your business trip. Our team values your loyalty as an ALL Classic member, and we are pleased that your stay met your expectations once again. We hope you were able to enjoy the complimentary coffee and tea available 24/7 in our lobby. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Claude Lempereur, General Manager