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ibis Styles Brussels Centre Stephanie Hotel 3 stars

Customer review rating 4.4/5 4,599 reviews

ALLSAFE approved hotel

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ibis Styles Brussels Centre Stephanie
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+ 12 Services

Hotel extras

  • Located in the best shopping district

  • Easy access (car or public transport)

  • Good value for money

  • Spacious rooms up to 3 people

  • 24/7 reception service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying
Leisure and activities
  • Fitness centre
Business services
  • Copy/print service availablePaying

Hotel location

ibis Styles Brussels Centre Stephanie

Chaussee De Charleroi 66
1060 brussels
belgium

Tel: +3226128130

Fax: (+32)2/6128132

Check-in from 14h00

Check out up to 12h00

  • METRO :  LINE 2 AND 6 LOUISE

  • TRAM TO FAIDER :  LINE 92 OR 97 FAIDER

  • By plane

    BRUSSELS NATIONAL At 15.7km / 9.76 miles

  • By train

    MIDI STATION At 1.7km / 1.06 miles

GPS :50.829984, 4.356208

Our accommodation(s)

Design accommodation with free Breakfast and free WiFi, individual safe, micro wave, refrigerator, hair-dryer and flat screen TV. Standard rooms all have a double bed and a bathroom with a shower. The spacious suites also have a small seating area.

Standard room with double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City View, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • Business Desk

Superior room with double bed and a single roll away bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Business Desk

Suite room with double bed and seating area with sofa bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Business Desk
Rooms

Our guest reviews for
ibis Styles Brussels Centre Stephanie

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,599 reviews

tripadvisor

TripAdvisor Rating 4.0/5

762 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Wonderful staff!

Customer review rating 4.5/5

Jean Families - 10/10/2020 Confirmed reviews ALL

The staff is very helpful and very welcoming. The location of the hotel is fantastic and the room very clean .

Friendly efficient staff

Customer review rating 4.5/5

James Business - 12/09/2020 Confirmed reviews ALL

Staff who managed the hygiene/Covid precautions very well in a friendly and effective way

Ideal

Customer review rating 4.5/5

Attila T. H. Business - 04/09/2020 Confirmed reviews ALL

Arrived late after long journey and it felt nice to enjoy hot drinks in the lobby. Clean, safe, tidy and comfortable

Convenient

TripAdvisor rating 4.0/5

AttilatheHun2014 Business - 01/09/2020 TripAdvisor review

Good and practical for short (and long) stays for everyone. Nice coffee machine in the lobby which helped me surviving the early morning hours before leaving to airport. I will use the hotel upon my next trip.

Dear Guest, Thank you so much for your review. It is always a pleasure to receive positive feedback, and this will inspire us to continue upholding our high standards. We look forward to welcoming you back soon. Kind regards, De Melo Bernardo, Front office Manager

Good location

Customer review rating 4.0/5

Fabrizio Families - 18/03/2020 Confirmed reviews ALL

Location is very convenient to/from airport and mass transit. From the airport, you just transfer at Brussels Central and take the 92 tram. Proper room with basic ammenities, neither new nor old. Gym is small but well-kept and ventilated. Breakfast was quite good. Friendly and multilingual staff. Limited selection of francophone channels on TV. Pricewise, an OK value for Brussels standards.

Dear Fabrizio, Thank you for taking the time to share this detailed feedback. We are very pleased your experience met your expectations. Your comment has been noted and we will take it into consideration for future improvements. It is a pleasure to know you were able to continue with your fitness regime in our gym. We look forward to welcoming you back. Best wishes, De Melo Bernardo, Front office Manager

Nice hotel

Customer review rating 4.0/5

Ilpo Business - 11/03/2020 Confirmed reviews ALL

Nice location, walking distance to the center, about 25min. Along a busy street with a tram line. Hotel staff welcoming and polite. Rooms nice, with a fridge and microwave. Breakfast ok. It's nice that you can boil eggs for you, but it's not nice that you cannot quench a hard-cooked egg in cold water -since it will make it so easy to peel.

Dear Ilpo. Thank you for the time you have taken to review your stay at Ibis Styles Brussels Centre Stephanie. It is rewarding to know that your overall experience was an enjoyable one. Your mention of our prime location and our team's courteous service is especially appreciated. We value all feedback from our guests and have taken note of your suggestion for our breakfast buffet. Thank you again and we hope that you will return on another occasion. All the best, De Melo Bernardo, Front office Manager

Good hotel with very helpful staff

Customer review rating 4.0/5

Peter Business - 09/03/2020 Confirmed reviews ALL

The staff were very helpful when it came to checking in, as I had arrived early they facilitated a room for me. They also helped me when I left my phone in a taxi.

Dear Peter. Thank you for your positive review! The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We look forward to welcoming you back. Best wishes, De Melo Bernardo, Front office Manager
Customer review rating 4.0/5

Stefano Business - 04/03/2020 Confirmed reviews ALL

I stayed one night only. The only (important) problem I found is the very poor connection to the mobile network in the room that forced me to use the Hotel WiFi to receive Whatsapp msgs but difficult to receive calls.

Dear Stefano, We would like to thank you for your review. We regret that you found you had poor coverage while staying with us, this can depend on your provider however, our team are always on hand to assist in finding a solution. Nevertheless, we are pleased our wifi helped this time. We hope to welcome you back. Best wishes, De Melo Bernardo, Front office Manager

Very happy about the quiet room i had asked for. The room was very comfortable.

Customer review rating 3.0/5

H. S. Solo - 04/03/2020 Confirmed reviews ALL

Excellent stay the two first nights until the Saturday night, my third night where i couldn't sleep as people were coming and going in the hall, slamming the door and shouting. I phone the reception at roughly 1.am. The first time nobody answered, the second time somebody told me that they were going to see. The next morning i went to inquire on what had happened. The receptionist told me that he didn't know there was no communication from the night receptionist and he told me that unfortunately it was Saturday. As if it was an excuse for the customers not to sleep on that night. I remind you that we are still paying for the room even though we couldn't sleep.

Dear S., Thank you for taking the time to provide us with this feedback about your stay. Knowing you had a comfortable stay is very rewarding however, we sincerely regret any inconvenience. We completely agree that other guests should not have been disturbing you and are pleased that action was taken. We will nevertheless be reviewing this matter with our team members to remind them that the comfort of our guests is our highest priority. We hope to have the opportunity to welcome you back in the future. Kins regards, De Melo Bernardo, Front office Manager

Okay stay

Customer review rating 3.0/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

Stay was okay for one night, but wouldn't stay longer - walls very thin, not 100% clean and most light bulbs broken or not existing at all.

Dear Guest, Thank you for taking the time to complete our satisfaction survey. Although you had a pleasant stay we are very sorry that our high standards were not upheld and we will be reviewing this with our housekeeping team. Please don't hesitate to make us aware of any concerns during your stay so that we may have taken immediate action. We hope to welcome you back in the future. Best wishes, De Melo Bernardo, Front office Manager

Good service, but that's it

Customer review rating 1.5/5

Chris Couples - 23/02/2020 Confirmed reviews ALL

I once had a great stay at an ibis Styles hotel in another country, and the hotel was modern, comfortable, had a pizza shop inside, and offered plenty of amenities. I thought I would get something similar here, but I was disappointed. As a gold member, I was given two tokens to use in the vending machine like I was at a carnival, as they had no bar. There was also no cafe or any place to purchase food, though they rip you off by charging 4 euros for one bottled water (something which the other ibis Styles offered for free in my room). However, the staff were very friendly and helpful, and I really appreciate that.

Dear Chris, Thank you for taking the time to share your valuable review. We are very sorry that our Ibis Styles hotel did not meet all your expectations, the facilities and amenities offered can vary from country to country, however, we try to ensure we provide high standards and quality service. We regret that we do not have a restaurant or bar but do have a vending machine available for drinks and snacks as well as a water fountain, with access 24 hours, which can be found in the lobby along with complimentary tea and coffee. We hope to be able to welcome you back. Best wishes, De Melo Bernardo, Front office Manager

Ideal for a walking trip to Brussels

Customer review rating 4.5/5

K A. R. Friends - 20/02/2020 Confirmed reviews ALL

Friendly staff, rooms clean and quiet. It's a 20 minute walk to the centre of old Brussels. Will certainly use it again should we visit Brussels.

Dear Guest, Thank you for this wonderful feedback following your recent stay. We are very pleased you found our prime location idea for your requirements and look forward to welcoming you back on your next visit to Brussels. Best regards, De Melo Bernardo, Front office Manager

Excellent stay and really good located

Customer review rating 4.5/5

Amparo Business - 18/02/2020 Confirmed reviews ALL

I was kindly welcomed on my arrival and the staff took care of my needs from the very first moment and tried their best to facilitate the access to the room as soon as possible and make the waiting period (not much) as comfortable as possible. The rest of the time I spent at the hotel was really good.

Dear Amparo. We would like to thank you for this kind review about our hotel. We are delighted that you had such a pleasant stay with us, your kind mention of our team's excellent service is especially appreciated. It is also pleasing to know that you found our location to be ideal. It would be a pleasure to welcome you back in the future. Kind regards, De Melo Bernardo, Front office Manager

Good stay

Customer review rating 5.0/5

Béatrice Families - 18/02/2020 Confirmed reviews ALL

Very welcoming staff

Nice

TripAdvisor rating 5.0/5

IvettaR Family - 01/02/2020 TripAdvisor review

Nice hotel in great location. Good breakfast, nice room. In the room you will find all you need. Good for family and business trip. Location comfortable to visit all the city. Staff are very nice and helpful

Dear Ivetta, Thank you very much for your kind feedback. I would like to take this opportunity to express the gratitude of the entire team for your kind words. We are pleased to hear that everything was to your liking and that your stay with us met your expectations. It would be a pleasure to welcome you back in the future. Kind regards, Sophie Laruelle, Front office Manager

Danilo

TripAdvisor rating 3.0/5

danilokraner Business - 20/10/2019 TripAdvisor review

WIFI is terribly slow! High-speed Internet should be available for business guests. I needed to download some files from server, however without success ... The rest is well worth the price. Rooms are clean and breakfast is 0K!

Dear Danilokraner, Thank you for taking the time to share your valuable review. We are very pleased that our high standards met with your approval. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are sorry for any inconvenience caused. We have taken note of your remarks regarding the internet and passed it to the relevant department. We hope to welcome you back. Best wishes, Sophie Laruelle, Front office Manager

Non-existent Cleanliness

TripAdvisor rating 1.0/5

SartzetOss Couples - 29/01/2019 TripAdvisor review

We stayed at the hotel 4 nights.On arrival we changed three rooms and all of them were dirty.The sheets had hairs.Τhe bathroom was in a miserable condition.The a/c does not work.We made many complaints.Τhe answer from the reception was that if we wanted we could leave.We have pictures of all of them for proof.The worst ibis styles hotel we have ever been.

Cosy stay in icy Brussels

TripAdvisor rating 5.0/5

Coastal43607907778 Solo travel - 21/01/2019 TripAdvisor review

Pleasant stay in this nicely renewed HTL. 3 main positives: spottlessly clean, very friendly and welcoming staff, eco-friendly HTL. As a bonus possibility to have a hot drink during the stay and have a mini-viennoiserie to your cuppa, which remained from the breakfast, great idea. Wifi well working in my room made may stay easier as well. Would come back again for sure!

Dear Guest, Thanks for commenting so positively on your stay at Hotel Ibis Styles Brussels Centre Stephanie. We are so glad to hear that you enjoyed your stay with us! And we're especially pleased you liked the complimentary hot drink and mini-viennoiserie. We look forward to seeing you on your next visit. Kind regards, Sophie Laruelle, Front office Manager

Nice hotel

TripAdvisor rating 5.0/5

Lola416 Friends getaway - 11/01/2019 TripAdvisor review

I would recommend the hotel to anyone looking to spend time in Brussels. The location was perfect, close to everything. The streetcar right in front of the hotel. The room was very clean. I have nothing but good things to say about the hotel. I would definitely stay there again.

Dear Guest, Thank you for such a positive review and the top rating. We are glad that you had a pleasant stay at the Hotel Ibis Styles Brussels Centre Stephanie and that the hotel met your expectations. Thank you for appreciating our location and our high standards. Indeed we are ideally located in the lively area of Louisa, nearby several European Union institutions. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are happy that all the facilities were to your satisfaction. We look forward to welcoming you back. Best wishes, Sophie Laruelle, Front office Manager

Good value for money

TripAdvisor rating 5.0/5

Frenchingintheworld Solo travel - 17/12/2018 TripAdvisor review

Good location, 20 min away from the hear of Brussels by foot. Also less than 10 minutes from the Louise commercial area. But difficult to park in the area.Clean and big room. Very nice employees making my stay great.

Dear Quen, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. Thank you for appreciating our location and our high standards and our team. Indeed we are ideally located in the lively area of Louisa, nearby several European Union institutions. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We take note of your remark about the parking. We hope that the rest of the facilities were to your satisfaction. We hope to welcome you back. Best wishes, Sophie Laruelle, Front office Manager

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