ibis Styles Brussels Centre Stephanie 3 stars

Customer review rating (ALL Rating) 4.3/5 928 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Rooms with fridge and microwave

  • Located in the best shopping district

  • Easy access (car or public transport)

  • Spacious rooms up to 3 people

Our accommodation(s)

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Hotel location

ibis Styles Brussels Centre Stephanie

Chaussee De Charleroi 66
1060 BRUSSELS
Belgium

GPS:50.829984, 4.356208

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  928 reviews

TripAdvisor Rating  4.0/5  814 reviews

Certificate of excellence 2023

Convenient Location and Friendly Staff, but Room for Breakfast Improvement

Customer review rating 4.0/5

Anton M. Solo - Confirmed reviews ALL

I recently stayed at the ibis Styles Hotel in Brussels and overall, it was a pleasant experience. The hotel's location in the heart of the city center is undoubtedly one of its greatest assets. Being within walking distance of major attractions and public transportation made exploring the city incredibly convenient. The staff at the hotel were exceptionally friendly and accommodating throughout my stay. From check-in to check-out, they were always willing to assist with any inquiries or requests, adding a warm and welcoming touch to the overall atmosphere. However, there were a couple of areas where I felt the hotel could improve. Firstly, while the breakfast provided had a decent variety, as a vegetarian, I found the options somewhat limited. It would be great to see more vegetarian-friendly choices available to cater to a broader range of dietary preferences. Another slight inconvenience was the distribution of vouchers for a bar that didn't actually exist at the hotel. While this may seem like a minor issue, it can be disappointing for guests expecting certain amenities only to find out they're not available. Clear communication regarding on-site facilities would help manage expectations more effectively. Despite these areas for improvement, my stay at the ibis Styles Hotel in Brussels was enjoyable overall. The fantastic location and the wonderful staff made up for any minor shortcomings, creating a comfortable and convenient base for exploring the city. With a few adjustments, this hotel could easily elevate its offering to even greater heights.

Dear Anton, Thank you for your review. We are delighted to hear that our central location made your exploration of Brussels convenient. It is always gratifying to know that our team's efforts to provide excellent service are appreciated. We regret to hear that the breakfast options did not fully meet your expectations, and have taken note to consider expanding our vegetarian selection. Regarding the vouchers, we apologize for any confusion caused and will ensure better communication about our available amenities, which include a vending machine for snacks and drinks. We truly value your feedback as it helps us to continuously improve our guest experience. The speed and coverage of our WiFi connection is an area we are actively working on improving, and we appreciate your patience as we strive to enhance this service for all our guests. We hope to welcome you back. Best wishes, Claude L'empereur E-mail: H9… - Tel: +32 2 612 81 30, General Manager

extremely serviable

Customer review rating 5.0/5

Dimitris G. Business - Confirmed reviews ALL

the hotel staff were most kind in responding to all my requests and needs, be it stay and breakfast, logistics, invoicing, or calling a taxi for the airport at the same time, the hotel is located really conveniently in Brussels downtown, well connected to all places, with shops nearby last but not least, room cleaning and all facilities were really up to the standards

Dear Dimitris, Thank you for such a great review. We're delighted to hear that our team was able to assist with all your requests and needs efficiently, and it's gratifying to know you appreciated their dedication. Our central location in Brussels is one of the highlights we are proud of, providing convenience and proximity to various attractions and amenities. Additionally, we are pleased that you found our room cleaning and facilities to meet your standards, as we strive to maintain high standards of comfort for all our guests. We look forward to welcoming you back. Best wishes, Claude L'empereur E-mail: H9… - Tel: +32 2 612 81 30, General Manager

They did the outmost of their work to makes us feel comfortable.

Customer review rating 5.0/5

Natalia P. Couples - Confirmed reviews ALL

We love to stay at this hotel, this time was a bit different because of some renovations going on at the restaurant Lobby, but they did everything and well organised so we could enjoy our meal in our room.

Dear Natalia, Thanks for this kind review. We are thrilled to hear that our efforts to make you feel comfortable were successful, even amidst the renovations in the restaurant Lobby. It is our priority to ensure our guests' satisfaction, and we're glad that the alternative arrangements for your meal were to your liking. We also appreciate your kind words about Clara; she is indeed a valued member of our team. We all look forward to welcoming you back in the future. Kind regards, Claude L'empereur E-mail: H9… - Tel: +32 2 612 81 30, General Manager

Even being under renovation, they did the best to make us feel comfortable. A big thank to the receptionist Clara!

TripAdvisor rating 5.0/5

nataliaI7244XP Couples - TripAdvisor review

We love to stay at this place, not only for the best location, but also for the kind treat that we always get. The cleanest bed linen and room. This time it was different way to have breakfast being the restaurant under work, but their professionalism were note 10.

Dear Natalia, Thank you for taking the time to share your feedback. It's rewarding to hear that our staff, particularly Clara, made such a positive impact during your stay, and we're delighted that our central location continues to meet your needs. We take pride in maintaining the highest standards of cleanliness, and it's wonderful to know that this has been consistent throughout your visits. Even with the challenges of renovations, our team strives to deliver impeccable service, and your acknowledgment of their efforts is greatly appreciated. We understand that the temporary changes to our breakfast setup were different from what you're accustomed to, but we're thrilled that our professionalism was appreciated. The entire team hopes to have the pleasure of seeing you again on a future occasion. Kind regards, Claude L'empereur E-mail: H9401@ACCOR.COM - Tel: +32 2 612 81 30, General Manager

Good, as usual

Customer review rating 5.0/5

Hvw Business - Confirmed reviews ALL

OK

Dear Guest, Thank you for this great review. We're delighted to hear that our team's efforts contributed positively to your stay. Our staff is committed to providing friendly and attentive service, and it's wonderful to know that they've made a notable impact. We truly appreciate your recognition of their hard work. We look forward to welcoming you back. Best regards, Claude L'empereur E-mail: H9… - Tel: +32 2 612 81 30, General Manager

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Other web-users rate our hotel

  • 708 reviews 8.8/10 Location
  • 886 reviews 6.5/10 Room
  • 686 reviews 9.2/10 Service
  • 60 reviews 4/10 WiFi
  • 561 reviews 8/10 Breakfast
  • 541 reviews 4.4/10 Comfort
  • 347 reviews 7.4/10 Cleanliness
  • 210 reviews 7.4/10 Value

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