Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.6/5 1,696 reviews

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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,696 reviews

TripAdvisor Rating  4.5/5  287 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Franco C. Friends - Confirmed reviews ALL

We arrived at the hotel around 12 p.m. A young woman greeted us, showing the same level of interest as a stranger on the street — in other words, none. The check-in lasted exactly 30 seconds: not a single explanation about the hotel, breakfast times… nothing. It is true that the room was ready and they allowed us to check in before the official time. When we returned in the afternoon, we found a welcome note in the room with two Lotus-type cookies (the kind you get as a courtesy with a coffee). Well, it’s the thought that counts. What concerns me most is that, in the hallway outside the room, I found a post-it with my first name, last name, and room number. I assume it had been attached to the note along with the “amenity”, but this is a huge breach of confidentiality: my full name and room number lying around in the corridor. (I have a photo of the post-it.) I have no words. I want to give special mention to the lady who speaks Spanish at breakfast (I’m sorry I can’t remember her name). Her service was truly worthy of a 5-star hotel. Unfortunately, she was the only one. On the first day, when we arrived at breakfast, a very friendly gentleman offered us coffee… I am still waiting for him to bring it. The breakfast itself is not bad, although one day the eggs were perfectly creamy and the next day they were dry, cooked without the slightest care. But the last straw was on the day of check-out. We asked if we could stay in the room until 12:30, and a receptionist confirmed over the phone that it would be no problem. So imagine my surprise when, at around 12:05, we received a call in the room saying we had to leave at 12, and the tone of the call nearly implied that we were already late and what we were waiting for. We explained that we had been given the OK to leave at 12:30, and her response was “oh, okay,” and she hung up. Such a lack of communication and, consequently, such poor customer service. Truly, nothing like what one would expect from a 5-star hotel.

Dear Mr. C., Thank you very much for taking the time to share your detailed feedback. I am truly sorry to read that your experience at Sofitel Brussels Europe fell far below the high standards you rightly expect from a five-star hotel. Please accept my sincere apologies for the shortcomings you encountered during your stay. I am particularly concerned about your comments regarding check-in, the handling of your personal information with the Post-it note, and the miscommunication at check-out. This is certainly not reflective of the service we strive to provide, and I have immediately shared your feedback with our Front Office Manager to ensure that such incidents do not occur in the future. I am glad, however, to hear that you received excellent service from Liliana, our Spanish-speaking colleague at breakfast, who has been with us for around 10 years. We will ensure your compliments are passed on, as it is important to recognize those who exemplify the service standards we expect. Regarding the inconsistencies at breakfast and other points you raised, we will review our procedures with the team to ensure a more consistent and attentive experience for our guests. As a gesture of goodwill and to restore your trust in us, we would be delighted to offer you a room upgrade and breakfast for your next stay at Sofitel Brussels Europe. Should you wish to take advantage of this, please contact me directly at h5… , and I will personally ensure that your next experience exceeds expectations. We sincerely hope you will give us another opportunity to provide the five-star experience you deserve. Warm regards, Clara Rondini Guest Relation & Duty Manager

Customer review rating 4.5/5

Mia C. B. M. B. Business - Confirmed reviews ALL

One of most comfiest bed I ever slept in.

Dear Ms B., Thank you very much for sharing your feedback following your recent stay at Sofitel Brussels Europe. We are delighted to hear that you found the bed exceptionally comfortable and enjoyed the service provided by our team. Please accept our sincerest apologies for the issues you encountered during your stay. We are truly sorry for the cleanliness concern in the bathroom and for any inconvenience this may have caused. Our Housekeeping Manager has been personally informed, and we have reinforced our procedures to ensure that such situations do not occur in the future. I have also just sent your invoice to your work email and sincerely apologize for the delay in receiving it. We genuinely appreciate your loyalty as an ALL Classic member and your thoughtful feedback, which helps us continually improve. We very much look forward to welcoming you back and providing you with an entirely flawless and enjoyable stay. Warm regards, Clara Rondini Guest Relations & Duty Manager

Customer review rating 4.5/5

Thierry P. Business - Confirmed reviews ALL

Good stay

Dear Mr P., Thank you very much for sharing your feedback following your recent stay at Sofitel Brussels Europe. We are delighted to hear that you enjoyed your experience, from the comfort of your room and the quality of our breakfast to the friendliness and attentiveness of our team. We also greatly appreciate your loyalty as an ALL Diamond member. For your future bookings, please feel free to contact Sophie Galindo, our Reservations Manager, who will be happy to assist you and ensure an even smoother and more enjoyable experience. We look forward to welcoming you back to Brussels very soon. Warm regards, Clara Rondini Guest Relations & Duty Manager

Customer review rating 4.5/5

Malcolm H. Friends - Confirmed reviews ALL

The hotel was of an excellent quality and the location in Place Jourdan was great with some very good bars and restaurants five minutes walk from the hotel. Beds and pillows were extremely comfortable. The staff were very polite and courteous. My only negative feedback was that the cost of breakfast at €40 was on the high side, but there were some local cafés offering a good selection of breakfast foods.

Dear Mr. H., Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed your stay, found our staff accommodating, and appreciated our location, comfortable beds, and the overall quality of the hotel. We also appreciate your constructive feedback regarding the breakfast pricing. Please be assured that your comments have been shared with our Restaurant Manager for consideration as we continuously strive to improve our guest experience. It was a pleasure to welcome you, and we hope to have the opportunity to host you again at Sofitel Brussels Europe for another memorable stay. Warm regards, Clara Rondini Guest Relation & Duty Manager

Customer review rating 5.0/5

Raphaella A. Business - Confirmed reviews ALL

EIB had an event at the hotel on 4 December. I was part of the organising team. I was extremely satisfied with the level of service, catering, attention to detail and friendliness of the staff. I would book this again for future events.

Dear Ms A., Thank you very much for taking the time to share your wonderful feedback following the EIB event at Sofitel Brussels Europe. We are delighted to read that you were extremely satisfied with the service, catering, attention to detail, and friendliness of our team. It is also great to hear that Sophie and the technical team (Microson) made such a positive impression — we will be sure to pass on your compliments. We appreciate your comments regarding the Wi-Fi speed and will continue working to improve this for our future events. It was a pleasure hosting you and your team, and we look forward to welcoming you back for many more successful events at Sofitel Brussels Europe. Warm regards, Clara Rondini Guest Relations & Duty Manager Sofitel Brussels Europe

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Other web-users rate our hotel

  • 341 reviews 9/10 Location
  • 669 reviews 8.2/10 Room
  • 885 reviews 9.1/10 Service
  • 20 reviews 5.6/10 WiFi
  • 335 reviews 9/10 Breakfast
  • 168 reviews 8/10 Cleanliness
  • 83 reviews 8.9/10 Bar

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