Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.5/5 1,797 reviews

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Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,797 reviews

TripAdvisor Rating  4.5/5  235 reviews

Certificate of excellence 2024

unfortunately the same problems keep recurring with this hotel.....

TripAdvisor rating 2.0/5

rhU2683LP TripAdvisor review

once again it was a challenge to use my ALL Platinum welcome drink voucher to get a drink in the bar, the barman is more interested in entertaining people sitting at the bar with stories, jokes or songs than actually serving customers, I went to the bar Sunday afternoon, the barman said he was busy and would be with me in a minute, I sat down, 20 minutes later he still hadn't come to me so I went back to the bar and he finally took my order. Once again the hotel managed to mangle the crediting of ALL reward and status points to my account after my stay, making it almost impossible for guests to know whether they have received the correct number of points or not: first they credited 1128 status and reward points (?), then 857 reward points, then 165 status and reward points, then 125 reward points, then 798 status and reward points, then 606 reward points, then removed 1128 status and reward points, removed 165 status and reward points, removed 857 reward points, removed 125 reward points........very frustrating that they are so incompetent, despite this issue being repeatedly raised to them in the past. A novelty this time was that at check in they gave me a room key for room 305 which was already occupied by other guests, was full of their clothes, suitcases and other belongings when I used the key to enter the room (which the hotel card said was the room allocated to me), I immediately came back to reception and they said I should have been allocated room 306 but didn't see the need to give me new room keys, which I insisted to receive, it leaves me with the doubt as to whether other hotel guests are given room keys which would potentially allow entry to the room I or other guests were allocated and hoped-thought we would have exclusive access to.....rather concerning from a security and personal safety perspective

Dear Guest, Thank you for taking the time to rate your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations in all aspects; please allow me to express my sincerest apologies. We are sorry to hear that you were not satisfied with the crediting of your Accor points again on this occasion and also in regards to the key issue you had. We will communicate your comment to our Front Desk Manager to ensure that this does not happen again in the future. Maintaining a high degree of security is very important to us. Also, regarding your welcome drink, we understand your dissatisfaction with having to wait too long for your drink. We sincerely apologize for the inconvenience. I will inform our Bar Manager. I would appreciate if you could share with us your name by e-mail at H5282-GR@sofitel.com, as unfortunately this information is not share here on Tripadvisor. It will help us to better prepare your next stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clara Rondini Guest Relation & Duty Manager

Great stay

Customer review rating 4.5/5

Ciara Couples - Confirmed reviews ALL

We had a recent stay at the Sofitel Brussels Europe. The hotel is well located on the busy place Jourdan with a good selection of bars and restaurants close by. Staff in reception and the 1040 bar were friendly and helpful. This was a birthday treat and the staff kindly provided an upgraded staff to celebrate this. Would definitely stay at this hotel again.

Dear Mrs R., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie Contardi Guest Relations & Duty Manager

Customer review rating 4.5/5

Sunit Families - Confirmed reviews ALL

I booked with Booking .com and got the same rate as your reservation team. Considering that you have to pay a commission to Booking.com the hotel should offer cheaper rates when booking directly through your reservation team.I finally did get a better rate from your reception after having stayed for 3 nights out of the 6 nights that I stayed.

Dear Mrs M., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have taken your comments about the booking process into consideration and will pass them on to our reservation manager to improve our service and satisfaction. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie Contardi Guest Relations & Duty Manager

friendly and welcoming stay

Customer review rating 5.0/5

Mystwo Couples - Confirmed reviews ALL

smooth pre arrival assistance seamless check in empathic and supportive staff all over

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, for example at your arrival. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clara Rondini Guest Relation & Duty Manager

Dirty!!! Incompetence at Checkout!!! Rob your money!!!

Customer review rating 0.5/5

Elena S. Couples - Confirmed reviews ALL

Our room was disgustingly dirty. We had to clean the shower head ourselves, the walls had stains, sheets were cheap. This is definitely not a 5 star hotel please don’t be fooled. The only good part of our stay was the massage and the nice bartenders. At checkout the gentleman gives me a bill with a figure and asked me about an additional 200-300 in Euros. I tell him to explain what that cost was since the bill he gave me which totaled 800 Euros I confirmed was correct. He said not to worry that he wasn’t sure gave me a physical bill for the 800 Euros and when I check my email a day later I have 2 different invoices and 3 different charges on my Amex. This place is terrible and I will advise American Express of our horrific experience.

Dear Mrs E., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we took the appropriate measures to address this issue regarding the 3 pre-authorisations appearing on your Amex. Indeed, the deposits have been cancelled today and will go back to your bank account. We are sorry it was not made automatically as it should be. Please kindly be aware that depending on your bank it can be immediate or takes 2/3 days. We are sincerely sorry for the inconvenience caused. We are sorry to read that you were not satisfied with the cleanliness of our property. As we place a high priority on your satisfaction, our Housekeeping Manager has been notified of your review in order to improve our service. Finally, I am glad you enjoyed our service at the Bar and our massages. I will share your comment to the Team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clara Rondini Guest Relation & Duty Manager

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Other web-users rate our hotel

  • 389 reviews 8.9/10 Location
  • 751 reviews 8.5/10 Room
  • 937 reviews 9.2/10 Service
  • 24 reviews 3.5/10 WiFi
  • 318 reviews 8.5/10 Breakfast
  • 206 reviews 8.4/10 Cleanliness
  • 79 reviews 8.5/10 Bar
  • 7 reviews 0.9/10 Pool

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