Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.6/5 1,672 reviews

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Sofitel Brussels Europe - Image 1
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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,672 reviews

TripAdvisor Rating  4.5/5  286 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Milla S. O. Business - Confirmed reviews ALL

Very tidy and clean hotel. Hotel with quality. A water bottle could be included, and a small fridge. Also dark bread in breakfast would be good.

Dear Mrs O., We would like to thank you for taking the time to share your experience at the Sofitel Brussels Europe. We are delighted that you found our hotel tidy, clean, and of high quality, and that our team made your stay enjoyable. We also appreciate your thoughtful suggestions regarding a water bottle, a small fridge, dark bread at breakfast, and self-service coffee. We look forward to welcoming you back to the Sofitel Brussels Europe and providing an even more memorable stay in the future. Warm regards, Martina Costa Guest Relation & Duty Manager

Customer review rating 4.5/5

Fabienne G. Business - Confirmed reviews ALL

Quiet room as i prefer and great breakfast options

Dear Ms. G., We would like to thank you for taking the time to rate your experience at the Sofitel Brussels Europe. It is a pleasure to read your kind feedback and to know that you enjoyed a quiet room, our extensive breakfast options, and the promptness of our email responses during your booking. We are delighted that our team, the cleanliness, Wi-Fi, bar, and sustainable initiatives contributed positively to your stay. Your recognition of our efforts, especially as a Platinum member of ALL – Accor Live Limitless, is greatly appreciated and motivates us to continue offering personalized and memorable experiences for our valued guests. We are also pleased that you were able to enjoy a room upgrade from a Classic to a Luxury room, and we hope it added to your comfort and overall experience. It would be our pleasure to welcome you again to the Sofitel Brussels Europe on your next visit, promising another relaxing and seamless stay. Warm regards, Martina Costa Guest Relation & Duty Manager

Customer review rating 0.5/5

Neeraj G. Couples - Confirmed reviews ALL

I am Neeraj G. Checked out today 16 nov 2025 from room number 602 Checked in on 14nov I paid 100euro for security in cash but forgot to take it back while Check out and staff reminded me after checking their system

Dear Sir, Thank you sincerely for taking the time to share your experience with us. I was deeply concerned to read your feedback and to see that your stay resulted in such a low rating. Please accept my sincerest apologies for the inconvenience and disappointment caused by the oversight regarding your 100 euros cash deposit. This is truly not reflective of the standards of care and attention we aim to provide. Following your comment, we have immediately reviewed the matter together with our Front Office Manager to investigate how this situation occurred and to ensure that such an oversight does not happen again. Please rest assured that your feedback has been taken very seriously and that corrective actions are already being implemented. I would also like to personally reassure you that we are ready to proceed with the refund. As the reimbursement will be made via bank transfer, may I kindly ask you to provide your bank details (IBAN and BIC/SWIFT codes) so that we can finalize the process promptly. To assist you further, I will contact you directly by e-mail and remain at your entire disposal until the refund has been completed. Your satisfaction is of utmost importance to us, and I sincerely hope we will have the opportunity to restore your trust and welcome you back for a much smoother and more memorable experience. Warm regards, Clara Rondini Guest Relation & Duty Manager

Customer review rating 4.5/5

Klaas J. O. Business - Confirmed reviews ALL

The second night, the restaurant was not available. But anyhow, there are many restaurants nearby.

Dear Mr. O., We would like to thank you for sharing your feedback following your recent stay at the Sofitel Brussels Europe. We are pleased to hear that the early check-in was convenient and that you enjoyed the comfort of your room and our service. Please accept our apologies that our restaurant was not available on your second night. We understand how this may have been an inconvenience, and we appreciate your understanding regarding the nearby dining options. We also value your comments about the lighting in the room and will review this with our team to further enhance the guest experience. It is always encouraging to know that, overall, you enjoyed your stay. We very much look forward to welcoming you back to Brussels and providing an even more seamless and enjoyable experience. Warm regards, Martina Costa Guest Relation & Duty Manager

Customer review rating 5.0/5

Sanna K. Business - Confirmed reviews ALL

Everyone was very friendly. The room service knocked in the evening and asked if I need something. They recommended the chamomile tea for a good sleep. That was nice and kind. I did as they recommended and slept really well :)

Dear Ms. K., We would like to sincerely thank you for taking the time to share such a lovely review of your stay at the Sofitel Brussels Europe. It is a pleasure to read that your experience was marked by excellent service and genuine kindness from our team. We are especially delighted to hear about your interaction with our room service team in the evening. Their thoughtful recommendation of chamomile tea to support a restful night embodies exactly the type of personalized and attentive service we aspire to offer. As a valued ALL Silver member, your recognition is particularly appreciated and motivates us to continue delivering memorable, caring, and refined experiences. It would be our pleasure to welcome you back on your next visit to Brussels. Warm regards, Martina Costa Guest Relation & Duty Manager

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Other web-users rate our hotel

  • 338 reviews 9/10 Location
  • 658 reviews 8.3/10 Room
  • 873 reviews 9.2/10 Service
  • 20 reviews 5.6/10 WiFi
  • 329 reviews 8.9/10 Breakfast
  • 168 reviews 8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.