Dear Mr. Brett O., Thank you for taking the time to share your feedback with us and for your loyalty as an Accor Classic member. We are delighted to hear that you enjoyed your stay and chose our hotel to celebrate a special occasion. We are particularly pleased to know that you both felt warmly welcomed and appreciated the service provided by our Reception, Guest Relations, Concierge and Housekeeping teams. Your kind words will be shared with the entire team. We have also taken note of your comments regarding the room furniture and fitness centre, which will be shared with the relevant teams as we continuously strive to enhance our guests’ experience. Thank you once again for choosing our hotel for such a special family occasion. We look forward to the pleasure of welcoming you both back for another memorable stay. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Mrs. Barbara V., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and were satisfied with the service provided by our Reception, Housekeeping and wider team. We are also pleased that you appreciated the cleanliness of our rooms and the quality of our amenities. We have taken note of your comments regarding the frequency of housekeeping visits and sincerely apologize for any inconvenience caused. Your feedback will be shared with the relevant team to ensure greater consideration of our guests’ privacy and comfort. We hope to have the pleasure of welcoming you back soon for another enjoyable and memorable stay. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Mr C., Thank you for your loyalty to Sofitel Brussels Europe and for taking the time to share your feedback. We are delighted that you appreciated our central location, the service provided by our team and the recognition you received as an ALL Gold member. However, we sincerely regret the inconvenience you experienced when trying to enter the hotel during the night. Please accept our apologies for this less-than-smooth end to your stay. Your comment has been noted and will be shared with the relevant team to help us ensure a more seamless welcome at all hours. We look forward to welcoming you back to Sofitel Brussels Europe and providing you with another enjoyable stay. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr C., Thank you for taking the time to share your experience at le Sofitel Brussels Europe. We are really delighted to read that you enjoyed the service and that you found the team nice and really professional from the start to the end. Moreover, we would like to thank you for your constructive comment concerning the room condition at your arrival and especially the flush and that the door was not closing properly. Kindly be informed that your comment will be shared with the maintenance team in order to avoid that kind of technical issues in the future. Also, I would like to thank you for your loyalty towards the program All Accor and for your Platinum status. The whole team hope to have the opportunity to welcome you back in the near future, Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Madame M., What a pleasure to know that returning to Sofitel Brussels Europe continues to feel like coming home. Thank you for your heartwarming feedback and for your kind words about our team. We are delighted that you and your grandchildren enjoyed such a memorable stay. Your lovely mention of our Room Service team, along with the personalised attention from our Bar, Front Desk and Concierge teams, will be shared with them. We are particularly pleased that our Concierge was able to assist you during the transport strike, ensuring a smooth and reassuring journey to the airport. Your loyalty means a great deal to us, and we look forward to welcoming you and your grandchildren back for many more wonderful stays filled with thoughtful touches and cherished memories. Warm regards, Nora Kadri Guest Relations & Duty Manager

Dear Madame, Thank you for sharing such a lovely account of your stay at Sofitel Brussels Europe.We are delighted to know that you and your husband felt so warmly welcomed and truly special from the moment you arrived. We will be sure to share your kind words with Ulviyya, who will be delighted to know that her warm welcome made such a lasting impression. Your compliments to Jimmy are equally appreciated, and we are pleased that his attentiveness and sense of humour added a special touch to your experience. It is wonderful to know that you enjoyed the comfort of your room, as well as the quality of our dinner and breakfast buffet. Your recognition of our entire team, from housekeeping to our restaurant colleagues, means a great deal to us. As an ALL Classic member, thank you for your loyalty. We look forward to welcoming you and your husband back for another memorable stay. Warm regards, Nora Kadri Guest Relation and Duty Manager Sofitel Brussels Europe

Dear Monsieur, Thank you very much for taking the time to share such detailed feedback following your stay at Sofitel. We are delighted to hear that, despite the initial issues with the heating and maintenance, our team was able to respond promptly and resolve everything to your satisfaction. We are especially pleased that our maintenance engineer could assist with the connecting door and curtain, and that our Reservations team made the booking process smooth and efficient. It is wonderful to know that you found the hotel spotless and appreciated the kindness and care of our Housekeeping team. We will also be sure to share your kind words with Nora and the other colleagues who assisted you and your friend. We are particularly happy to hear that they made your experience more comfortable and welcoming. Thank you as well for noticing and appreciating our efforts towards more responsible practices, including our approach to water and amenities and the separation of waste. Your thoughtful comments are greatly appreciated. We hope to have the pleasure of welcoming you and your friend back to Sofitel in the future. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Monsieur, Thank you very much for taking the time to share your positive feedback following your recent stay at Sofitel Brussels Europe. We are delighted to hear that you had a very pleasant visit and that you appreciated the professionalism of our team and the quality of our facilities. Your kind words are a wonderful encouragement to our colleagues, who strive every day to provide our guests with an exceptional experience. It was a pleasure to welcome you, and we look forward to having the opportunity to welcome you back to Sofitel Brussels Europe in the near future. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Mr, Thank you so much for this wonderful review and for the perfect score you gave us, especially as you prepared for your cycling tour vacation. We're delighted that the facilities and our team made such a positive impression. A special thank you for mentioning Jesus, our concierge. His enthusiasm and willingness to go the extra mile, from helping you settle in to finding a solution for storing your bicycle, is exactly the kind of attentive service we strive to offer, and we'll be sure to pass on your kind words to him. We're also pleased that your room, cleanliness, breakfast, WiFi and departure all met your expectations fully. Thank you for your loyalty as a member of our ALL Accor programme. We wish you a wonderful cycling adventure, and we hope to welcome you back to Sofitel Brussels Europe very soon. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Monsieur, It was a pleasure to read your lovely feedback following your stay with us. We are delighted to hear that you enjoyed your room, our location, and, most importantly, the warm and attentive service provided by our team. We will be very pleased to share your kind words with Jimmy and our Concierge. As a valued ALL Accor Platinum member, your continued loyalty and trust mean a great deal to us, and we are truly grateful for your choosing to stay with us. Your comments regarding the dinner opening time and Wi-Fi speed are also much appreciated and will be shared with the relevant teams as we continue to enhance our guests’ experience. We very much look forward to welcoming you back to Sofitel Brussels Europe for another memorable stay. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Sofitel Brussels Europe. We sincerely apologize for the difficulties you experienced upon arrival. We understand how frustrating it must have been to arrive late at night with a valid Booking.com confirmation and discover that your reservation was not immediately showing in our system. We are also sorry that the check-in process took longer than expected and that the service you received did not meet the professional standards we aim to maintain. We are pleased to hear that you found your room clean and spacious, although we regret that the bed did not provide the comfort you expected. Concerning the breakfast charge, kindly be informed that I reviewed your invoice personnally and did not noticed any breakfast charge which were debited from you credit card at check out. If you have a little time, would you be able to show me the proof in order to reimburse this amount? Please feel free to contact me directly should you have any further request that we can assist you with. Thank you again for bringing these matters to our attention. Your comments are valuable and will be shared with the relevant teams to help us improve our service. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Monsieur, Thank you for sharing your feedback with us, and we're glad to hear you found your room very nice and comfortable overall. That said, we're sorry to hear about the disturbances you experienced, particularly being disturbed by housekeeping at such a late hour. This is not the level of discretion we aim to provide, and we understand how disruptive this can be. We also apologize for the difficulty you encountered when trying to get water to your room, and for the shortcomings with room service; these are areas we will be addressing with the relevant teams to ensure a smoother experience for our guests going forward. We're pleased that the cleanliness of your room and your overall check-in and check-out experience were positive, but we recognize there is room for improvement elsewhere, and your comments are genuinely helpful in identifying where to focus. Thank you again for your loyalty as a member of our ALL Accor programme. We hope to have the opportunity to welcome you back and provide you with the seamless stay you deserve. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Ms, Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to hear that you had such a comfortable and enjoyable family stay. It is lovely to know that you appreciated the cleanliness of your room, the comfort of the beds, and especially the choice of pillows to ensure a restful night’s sleep. We are also pleased that you enjoyed our excellent breakfast selection and had a great time at our rooftop bar. Your kind words about our team are particularly appreciated, and we will be delighted to share your special mention of Jimmy with him. We are sure he will be very happy to know that his attentive service contributed to your experience. Thank you as well for your loyalty as a member of the ALL – Accor programme and for your perfect rating and recommendation. Your feedback is a wonderful encouragement for the entire team. We look forward to welcoming you and your family back again in the future. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Monsieur, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed your stay at Sofitel Brussels Europe and appreciated our convenient location, with its easy access to restaurants and local sights. Also, I would like to thank you for your loyalty toward the program All Accor. We hope to have the pleasure of welcoming you back to Brussels again soon. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Madame, Thank you for sharing such a lovely review of your recent stay at Sofitel Brussels Europe. We are delighted to hear that you enjoyed the view of your room facing the place Jourdan, our ambience, and the variety of breakfast options. It is also wonderful to know that our central and vibrant location made it convenient for you to explore Brussels. Your kind words about our staff are greatly appreciated, and we will be sure to share your special shout-out with Jimmy. We are sure he will be delighted to know that he helped make your stay memorable. Moreover, we would like to thank you for your loyalty towards the All Accor program. We look forward to welcoming you back to Sofitel Brussels Europe for another pleasant stay. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Mr, Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are pleased to know that you enjoyed your accommodation, the cleanliness of the hotel and the overall comfort of your stay. We also appreciate your kind feedback regarding our team and are happy to hear that you would recommend Sofitel Brussels Europe. We have taken note of your comment regarding the breakfast, particularly your preference for dark bread. Your feedback is important to us and will be shared with our Food & Beverage team as we continuously strive to improve and offer a breakfast selection that caters to our guests’ preferences. Thank you once again for your continued trust and loyalty to ALL – Accor Live Limitless. We look forward to welcoming you back to Brussels and hope to make your next stay just as enjoyable. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Mr, Thank you so much for this lovely review, and many congratulations on celebrating your 45th wedding anniversary with us. It is a true honour that you chose Sofitel Brussels for such a special occasion. We are delighted to hear you enjoyed your room with its beautiful views over Place Jourdan, along with the bath and shower, and that the cleanliness and comfort were exactly as they should be. It's also wonderful to know that breakfast in the restaurant lived up to expectations, and that our team, your check-in and check-out all contributed to a smooth and enjoyable stay. Thank you as well for your candid feedback on the booking experience via the Accor ALL App. We're glad the process itself was easy and the pricing competitive, and we've noted your comment regarding the currency conversion fee on Amex transactions; this kind of practical feedback genuinely helps us understand the full picture of our guests' experience. We also appreciate your thoughts on value for money and sustainability, which we will keep in mind as we continue to improve. Thank you again for trusting us with such a meaningful celebration, and for your loyalty as a member of our ALL Accor programme. We do hope to welcome you and your wife back to Sofitel Brussels for many more special moments to come. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear, Thank you so much for your loyalty and for choosing to stay with us on several occasions. We truly value guests like you, and we are especially grateful for your continued trust as a Platinum member of the ALL Accor loyalty programme. We are delighted that the location and our team continue to make your stays enjoyable, and we are particularly pleased to hear that Alexandre and Jimmy stood out for you. We will be sure to pass on your kind words to them personally, as recognition like this means a great deal to our team. We are also glad the room upgrade, welcome drink and welcome amenity all exceeded your expectations, and that you felt well recognised as an ALL member throughout your stay. That said, we sincerely apologise for the inconsistency with the water temperature in your shower and for the signs of age you noticed in the room. This is valuable feedback, and we will ensure it is shared with our technical and housekeeping teams so that the necessary checks and updates are carried out. Thank you once again for your loyalty and for making us your choice time after time. We hope to welcome you back soon and to ensure your next stay reflects the high standard you rightly expect from us. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe