Dear Ms A., Thank you for choosing Sofitel Brussels Europe and for taking the time to share such a lovely review of your experience. It is particularly rewarding to know that the comfort and inviting atmosphere of our rooms, together with our location and the warm, professional attention of our team, made your business stay in Brussels such an enjoyable one. Your generous recognition of our colleagues means a great deal and reflects the level of hospitality we strive to deliver every day. We would be delighted to have the opportunity to welcome you back and provide another memorable Sofitel experience on your next visit to Brussels. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr. C., Thank you for sharing such kind words about your stay. We are delighted to know that you had such an enjoyable experience and that the warm welcome, together with the attentiveness and professionalism of our team, helped make your visit so special. As an ALL Silver member, we would also like to express our sincere appreciation for your loyalty and continued trust. Feedback such as yours is a wonderful recognition for our entire team and encourages us to keep delivering thoughtful and personalised service. We look forward to having the pleasure of welcoming you back to Sofitel Brussels Europe and making your next stay just as memorable. Kind regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Ms. R., Thank you very much for your review and for taking the time to share such a thoughtful account of your stay with us. We are delighted to hear that you found your room lovely and your bed incredibly comfortable, and that your arrival, the cleanliness, our team and your departure all left such a positive impression. A special thank you for your kind words about our morning receptionist, and we will be happy to pass them on to the whole Front Office team. We were sorry to read that breakfast did not meet your expectations, in particular the coffee and the selection and quality of the dishes. These are fair observations for a hotel of our standing, and we have shared your comments with our Food and Beverage team so that they can be reviewed carefully. Thank you again for your honest feedback. We would be delighted to welcome you back to Sofitel Brussels Europe and to offer you a breakfast that is worthy of the rest of your stay. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Mr, Thank you very much for your review and for taking the time to share such detailed feedback following your business stay with us. We are delighted to hear that you found your stay very nice and relaxing, and that your arrival, your room, the breakfast, the WiFi, our concierge service and your departure all met your expectations so well. We are also pleased that the booking process went perfectly and that you appreciated our sustainability efforts. We were, however, truly sorry to read about your experience at our bar. Waiting 45 minutes for a club sandwich, and seeing guests who arrived after you being served first, is not the level of attention and organisation we expect from our team, particularly in a hotel of our standing. The absence of draft beer is also a fair point, given our location in the heart of the European quarter and in the capital of Belgium. We have shared your comments with our Food and Beverage team and our management so that service coordination, order follow-up and our beverage offering can be reviewed carefully. Thank you also for your loyalty as a member of our ALL Accor programme. We would be delighted to welcome you back to Sofitel Brussels Europe and to offer you a bar experience that matches the quality of the rest of your stay. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Mr D., Thank you for choosing Sofitel Brussels Europe and for taking the time to share your impressions with us. While we are pleased to know that you appreciated the comfort of our bedding, the cleanliness of your room and the attentive service provided by our team, we regret that certain aspects of your experience did not fully meet your expectations. Your comments regarding the condition of the rooms and the temperature within our fitness area have been duly noted and will be shared with the relevant departments for further consideration. We also wish to express our sincere appreciation for your loyalty as an ALL Silver member. Your feedback is valuable in helping us maintain the standards of comfort and hospitality our guests rightly expect. We would be delighted to have another opportunity to welcome you back and provide an experience more in keeping with your expectations. Kind regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mrs B., Thank you for taking the time to share your feedback following your recent stay at Sofitel Brussels Europe. First and foremost, please accept our sincere apologies for the inconveniences you experienced. We are truly sorry that several aspects of your stay did not meet your expectations, particularly regarding the room allocation, the lack of clarity concerning your room category, and the repeated errors with your invoices. We also regret that you did not receive a timely response to your initial enquiry and that you had to contact our reception team twice to have these matters resolved. We fully understand your frustration, and we acknowledge that the way these issues were handled did not reflect the level of service and attention to detail we strive to provide. Please be assured that your comments have been shared with the relevant teams so that we can review what happened and take the necessary steps to prevent similar situations in the future. Moreover, we do confirm that the room assigned was a superior room. Our superior rooms category includes the city view which can be the park view, the place jourdan view or the rue Froissart view. Please accept our most sincere apologies if you were disturbed by the fair. While we are pleased to know that you appreciated the comfort of our rooms and our breakfast, we sincerely regret that the overall experience fell short of your expectations. We truly value your feedback and hope you will give us another opportunity to restore your confidence in Sofitel Brussels Europe and provide you with the seamless and enjoyable experience you deserve. Thank you for your loyalty towards the Sofitel and the All Accor program, Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Ms. Thank you very much for this wonderful review and for your kind recommendation to future guests. It means a great deal to us, and we are truly touched that you took the time to share it. We are delighted to hear that our front desk team, our concierge, the room attendants and the restaurant staff all made such a positive impression on you. Warm and attentive service is at the heart of what we strive to offer, and we will be happy to share your kind words with each of them. It is also lovely to know that you found our location ideal for your stay, and that every aspect of your time with your partner met your expectations so perfectly, from your arrival and your room to the cleanliness, the breakfast, the WiFi and your departure. Thank you also for your loyalty as a member of our ALL Accor programme. It is always a pleasure to welcome you, and we hope to have the privilege of hosting you and your partner again at Sofitel Brussels Europe very soon. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Ms. Thank you very much for this wonderful review and for taking the time to share your experience with us. We’re delighted to hear that you found our hotel beautiful and our location ideal, and that our team’s friendliness and helpfulness made such a positive impression. It is also lovely to know that every aspect of your stay with your friends met your expectations so perfectly, from your arrival and your room to the cleanliness, the breakfast, the WiFi and your departure. Thank you also for your loyalty as a member of our ALL Accor programme. We hope to have the pleasure of welcoming you back to Sofitel Brussels Europe very soon. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Mr K., Thank you for taking the time to share your feedback and for your continued loyalty as an ALL Gold member. We are delighted to know that the birthday chocolates for your son were appreciated. It is always a pleasure to mark special occasions with thoughtful gestures and create memorable moments for our guests and their loved ones. We are pleased to have contributed to making your son’s birthday a little more special. We look forward to welcoming you and your family back to Sofitel Brussels Europe in the near future. Kind regards, Nora Kadri Guest Relation & Duty Manager Sofitel Brussels Europe

Dear Mr. Thank you for taking the time to share your feedback following your business stay. We value your honesty, and we are sorry that your experience did not live up to what you expect from Sofitel Brussels Europe. We are pleased that you found your room clean, but we sincerely regret that your arrival and check-in, as well as the service you received from our team, fell short of your expectations. This is not the standard we aim to deliver, and we have shared your comments with our Front Office team and our management so that they can be reviewed carefully. We also note your remarks regarding the limited gym facilities and the machines that were out of order, as well as your comments on the WiFi speed and ease of access. These points have been passed on to the relevant teams so that appropriate action can be taken. We understand, too, that you did not feel the value for money matched the rate you paid, and we will keep this in mind in our continuous efforts to improve. We would welcome the opportunity to discuss your experience in more detail. Should you wish to do so, please do not hesitate to contact us directly, and we will be pleased to follow up personally. Thank you again for your feedback. We hope to have the opportunity to welcome you back and show you the experience we strive to offer every guest. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Monsieur M., Thank you for your lovely feedback. We are delighted that our Reception team could arrange a room for you upon arrival, allowing you to relax after your early journey. It is especially rewarding to know that the attentiveness of our team continues to make a positive impression on your stays with us. Your kind words about our Concierge team will also be shared with them, as such recognition is always greatly appreciated. We look forward to welcoming you back to Sofitel Brussels Europe and making your next visit just as enjoyable. Warm regards, Nora Kadri Guest Relations Manager Sofitel Brussels Europe

Dear Mr M., Thank you for sharing such a wonderful review of your recent stay at Sofitel Brussels Europe. We are delighted to hear that you enjoyed our convenient location, the comfort and modern design of our rooms, and the warm hospitality of our front desk and restaurant teams. Your kind words are a lovely recognition of their dedication to providing attentive and personalized service. It is also a pleasure to know that we had your favorite Zacapa rum on hand to make your stay even more enjoyable! It is often the little details that make an experience truly memorable. Thank you once again for choosing Sofitel Brussels Europe during your visit to Brussels. We hope to have the pleasure of welcoming you back on your next European getaway for another exceptional stay. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Monsieur W., Thank you for sharing your further thoughts on your recent stay. We regret that your experience did not leave you with the sense of genuine recognition and consideration you expected from Sofitel. Your comments highlight the importance of ensuring that every interaction and benefit offered contributes meaningfully to the guest experience. Your feedback is important to us and will be shared with our management team for further consideration. It is encouraging to know that certain aspects of your stay, particularly breakfast and the kindness of our turndown team, left a positive impression. A future visit would be an opportunity to offer you a more satisfying experience, in keeping with the standards of hospitality associated with Sofitel Brussels Europe. Kind regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Monsieur C., Thank you for your kind words. It is a pleasure to know that you and your family enjoyed your time at Sofitel Brussels Europe. We are particularly pleased that the comfort of our beds and pillows contributed to such a wonderful experience. Your trust in Sofitel Brussels Europe means a great deal to us, and we are grateful that you chose to stay with us. Feedback such as yours is a lovely encouragement for our team to continue offering the comfort and thoughtful attention that make a stay truly special. We would be delighted to welcome you and your family back to Brussels and create more memorable moments together. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Madame c., Thank you for your wonderful feedback and for choosing Sofitel Brussels Europe for your stay. It is especially rewarding to know that you enjoyed every aspect of your experience and that our team left such a positive impression. Your kind words about our colleagues are truly appreciated, and we will be happy to share your compliments with the entire team. We look forward to the pleasure of welcoming you back to Brussels and providing another memorable stay. Kind regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Ms. S., Thank you so much for your lovely feedback and for your loyalty to Sofitel Brussels Europe. It is wonderful to know that the early check-in made you feel so welcome and cared for from the very beginning. Sometimes, it is the little gestures that make the biggest difference, and your kind words are a lovely reminder of how meaningful these moments can be. Your appreciation means a great deal to our team, and your compliments will be shared with our colleagues. We hope you had a truly enjoyable time in Brussels and left with wonderful memories of your stay. It would be a pleasure to welcome you back to Sofitel Brussels Europe on your next visit! Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr T., Thank you for sharing your feedback following your stay at Sofitel Brussels Europe. While we are pleased that you appreciated our hotel and its location, we sincerely regret that your overall experience did not reflect the level of service you rightly expected from Sofitel. Having to change rooms due to a faulty safe, only to find personal belongings left behind by previous guests and an empty body wash dispenser in your new room, must have been particularly frustrating. We fully understand how disappointing it is to spend valuable time making repeated calls to resolve issues that should have been addressed before your arrival. Please accept our sincere apologies for these shortcomings. Your comments have been taken seriously and will be shared with our management team for review, with particular attention to room readiness, final checks and the consistency of our service. Thank you for bringing these matters to our attention. We hope to have the opportunity to restore your confidence in Sofitel Brussels Europe and provide you with the seamless and attentive experience you should expect from us. Kind regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr C., Thank you for sharing your feedback following your recent stay at Sofitel Brussels Europe. I regret that certain aspects of your experience did not meet your expectations. Your remarks regarding the limited equipment in our fitness centre and the machine you mentioned are duly noted. We also acknowledge your concerns about the breakfast selection and its value for money, as well as the condition of our rooms. Equally, I am sorry that the service you encountered did not always reflect the warmth and attentiveness we strive to offer. Your comments will be brought to the attention of our management team for careful consideration, particularly regarding the areas where greater attention and improvement are needed. We sincerely appreciate your candid feedback, which helps us evaluate our standards and identify opportunities to enhance the guest experience. We hope to have the pleasure of welcoming you back and providing a stay that more fully reflects the quality and hospitality associated with Sofitel. Kind regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr. Brett O., Thank you for taking the time to share your feedback with us and for your loyalty as an Accor Classic member. We are delighted to hear that you enjoyed your stay and chose our hotel to celebrate a special occasion. We are particularly pleased to know that you both felt warmly welcomed and appreciated the service provided by our Reception, Guest Relations, Concierge and Housekeeping teams. Your kind words will be shared with the entire team. We have also taken note of your comments regarding the room furniture and fitness centre, which will be shared with the relevant teams as we continuously strive to enhance our guests’ experience. Thank you once again for choosing our hotel for such a special family occasion. We look forward to the pleasure of welcoming you both back for another memorable stay. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe