Sofitel Brussels Europe

Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.6/5 1,527 reviews

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Hotel extras

  • Prime location in the heart of Europe

  • Fresh, authentic Belgian cuisine

  • 11 meeting rooms

  • An ALLSAFE NSF international certified hotel

  • Free WiFi

ALLSAFE approved hotel

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

The 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

Our accommodation(s)

All of our Brussels luxury accommodations feature Sofitel's "MyBed" for a perfect night's sleep. Other in-room amenities at our Brussels luxury hotel include flat-screen TV, espresso machine, high-speed Internet, WiFi, and a laptop-sized room safe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,527 reviews

TripAdvisor Rating  4.5/5  2,210 reviews

The total package and experience was good

Customer review rating 4.0/5

Anne-grete Business - Confirmed reviews ALL

Polite and nice receptionists, nice rooms (clean, spacious and super comfy beds), varied breakfast.

Dear Ms. B., We would like to thank you for your time and your constructive comments regarding your last stay at Sofitel Brussels Europe. Your loyalty and encouraging comments “experience was good… Polite and nice receptionists, nice rooms, varied breakfast” are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant for us to known all the details of your stay. Be assured we have share all to our managers to implement an actions plan and improve our services. We shared your thanks to our banqueting staff and reception team. We are pleased to offer you our free ALL loyalty card, allowing you to benefit from numerous advantages in all Accor Group hotels. Your agreement is necessary for us to proceed with your registration, and you will be able to benefit from these advantages from your next stay. I invite you to contact our Guest Relation on her mailbox for that purpose: UMULISA Laurence La… We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable. We are looking forward to welcome you back soon for another Sofitel experience. Yours Sincerely, Hervé Deniau Assistant Executive Manager

OK

Customer review rating 3.0/5

R Business - Confirmed reviews ALL

The stay was OK. It took time for my room to be ready.

Dear Mr. Robbert Pieter B., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As the previous night the hotel was full, our housekeeping team have done the maximum to prepare your room as soon as possible. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hervé Deniau Executive Assistant Manager

Incredible Service

Customer review rating 4.5/5

Yigit Couples - Confirmed reviews ALL

It was a lovely experience, everyone was so helpful and understanding. And the beds are amazing, I had one of my best sleeps there! I would definitely recommend.

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is pleasing to know that you had a lovely experience, and I would like to thank everyone who was helpful to you throughout your stay. Additionally, I will thank the housekeeping department and let them know that you had one of the best nights of sleep ever. Hopefully we will be able to welcome you back again soon. Kind regards, Edlyn Basilio Front Office Manager

Comfortable stay.

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

I had issues with room service, most of my orders were wrong or not delivered.

Dear Ms. M., We would like to thank you for your time and your constructive comments regarding your last stay at Sofitel Brussels Europe. Your loyalty and encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always important to receive your feedback to help us to improve our services. Be assured that your relevant feedback will provide valuable support to all of our staff as we strive continuously to reach excellence. We appreciate a lot your comment and it is pleasant for us to known these details. We would like to inform you that we are working to improve the quality every day in our hotel. We would like to inform you that our Head Waiter is in charge to debrief about your room service and have a clear action plan. We present our sincerest apologies for the inconvenience caused by this situation. Be assured that your opinion and the relevant piece of information you have provided us with are very important to us. They enable us to improve and maintain a high level of quality. We appreciate your generosity in sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Hervé Deniau Assistant Executive Manager

Very friendly and efficient staff, very clean and high end comort.

Customer review rating 4.5/5

Stephen Couples - Confirmed reviews ALL

The staff were extremely attentive , room service was very very good, wellness was great and the breakfast and food was a very high standard.

Dear Ms. and Mr. C., We would like to thank you for your time and your constructive comments regarding your last stay at Sofitel Brussels Europe. We are happy to see that you have spent a nice stay with us. Your loyalty and encouraging comments “Very friendly and efficient staff, very clean and high comfort.” are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff, as we strive continuously to reach excellence. We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable. We are looking forward to welcome you back soon for another Sofitel experience. Yours Sincerely, Hervé Deniau Assistant Executive Manager

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Other web-users rate our hotel

  • 243 reviews 8.8/10 Location
  • 517 reviews 8.2/10 Room
  • 611 reviews 8.8/10 Service
  • 12 reviews 2.8/10 WiFi
  • 215 reviews 8/10 Breakfast
  • 128 reviews 9.1/10 Cleanliness
  • 53 reviews 8.5/10 Bar

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