Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.6/5 1,757 reviews

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Sofitel Brussels Europe - Image 1
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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,757 reviews

Customer review rating 5.0/5

Gauthier F. Families - Confirmed reviews ALL

I had a wonderful stay at the Sofitel Brussels Europe and would like to warmly thank the entire team for making it such a pleasant experience. A special thank you to Hervé and his team for their professionalism and attention to detail. I would particularly like to mention Jesús Manuel from the concierge team for his excellent advice and recommendations, which were extremely helpful for our family trip in the neighbourhood. My sincere thanks also go to Gulnaz and Abdennour for their thoughtful follow‑up and dedication to ensuring that my stay was as comfortable and smooth as possible. Finally, many thanks to the breakfast team, especially Liliana and Jimmy, for their kindness and flexibility with my son. Their attentiveness truly made a difference and was greatly appreciated. An exceptional experience overall — I would gladly return and highly recommend this hotel.

Dear Mr. F., Thank you sincerely for your outstanding feedback following your recent stay at Sofitel Brussels Europe. We are truly delighted to read that your experience with us was exceptional and that you and your family had such a pleasant and memorable stay. Your kind words about the overall quality of your visit, as well as your recognition of our attention to detail and service, mean a great deal to all of us. It is especially rewarding to see so many members of our team personally acknowledged. Your thoughtful compliments for Mr Deniau and his team, Jesús Manuel from Concierge, Gulnaz, Abdennour, as well as our breakfast ambassadors Liliana, Jimmy, and Serge will be shared with great pride. They will all be truly touched to know they contributed so positively to your experience, particularly in making your family stay comfortable and enjoyable. We are equally grateful for your recognition of the housekeeping team, whose discreet and meticulous work plays an essential role in ensuring our guests’ comfort. As a valued ALL – Accor Live Limitless Platinum member, your satisfaction is the greatest reward for our teams, and your recommendation is sincerely appreciated. We very much look forward to the pleasure of welcoming you back to Sofitel Brussels Europe in the near future. Yours sincerely, Charlotte Coppée Guest Relation & Duty Manager

Customer review rating 4.0/5

Olivia C. H. Business - Confirmed reviews ALL

Great stay but I would appreciate to not have any one coming into my room once I've checked in. This was the second time it happened to me.

Dear Ms. C. H., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Brussels Europe. We are delighted to read that you had a lovely stay overall and that you particularly appreciated the cleanliness of your room, our breakfast offering, and the kindness of our team. Your positive comments are truly appreciated. However, we are sincerely concerned to learn about your experience regarding someone entering your room after your check-in. Please accept our most sincere apologies for this situation, which should not occur and does not reflect the level of privacy and comfort we strive to provide our guests. We fully understand how important this is, and your comment has been shared with our Housekeeping Manager to ensure that this is carefully addressed and does not happen again. We truly value your feedback and are pleased to know that you would recommend our hotel. We sincerely hope to have the opportunity to welcome you back and provide you with a flawless experience. Kind regards, Charlotte Coppée Guest Relation & Duty Manager

Customer review rating 4.0/5

James C. Business - Confirmed reviews ALL

Mostly pleasant with comfortable rooms and excellent breakfast. I did think the Sofitel welcome wasn’t quite as high as normal and the bar staff were very slow.

Dear Mr. C., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Brussels Europe. We are pleased to read that you had a mostly pleasant experience with us and that you particularly appreciated the comfort of your room as well as our breakfast offering. Your kind words regarding our breakfast team will certainly be shared with them—they will be delighted to know they contributed positively to your stay. At the same time, we sincerely regret that your arrival experience did not fully meet your expectations, especially as a valued ALL – Accor Live Limitless Gold member. Please accept our apologies if the welcome you received did not reflect the level of recognition and attention you are entitled to. Your feedback has been shared with our Front Office Manager to ensure we consistently deliver the high standards of hospitality expected from Sofitel. We also regret the inconvenience caused by the slow service at the bar and appreciate you bringing this to our attention. Rest assured, this will be addressed with the concerned Manager as part of our ongoing efforts to improve. It is nevertheless encouraging to know that you would recommend our hotel, and we truly hope to have the opportunity to welcome you again soon and provide you with a more seamless and elevated experience. Yours sincerely, Charlotte Coppée Guest Relation & Duty Manager

Customer review rating 5.0/5

Irene E. J. O. Business - Confirmed reviews ALL

Amazing staff Early check in and late checkout offered Great amenities service amazing location

Dear Ms. O., Thank you very much for sharing such a wonderful review following your recent stay with us. We are truly delighted to read that you had an amazing experience and that our team made such a positive impression. We would also like to sincerely thank you for your loyalty as an ALL Platinum member. We have also taken note of your feedback regarding our sustainability efforts. This is an area we are continuously working to improve, and your input is very important in helping us move forward. Thank you once again for your trust and recommendation. We very much look forward to welcoming you back to Sofitel Brussels Europe in the near future. Warm regards, Charlotte Coppée Guest Relation & Duty Manager

Customer review rating 4.5/5

Paul H. Families - Confirmed reviews ALL

OK

Dear Mr. h., Thank you for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are pleased to see that your overall experience was satisfying and truly appreciate your positive ratings across our services. A special thank you as well for mentioning our breakfast team member. We will be delighted to share your kind words with her. Your feedback is very valuable to us and encourages us to continue striving to provide an even more memorable experience. We look forward to welcoming you and your family again in the near future. Kind regards, Charlotte Coppée Guest Relation & Duty Manager

Other web-users rate our hotel

  • 339 reviews 9.2/10 Location
  • 664 reviews 8.4/10 Room
  • 904 reviews 9/10 Service
  • 17 reviews 5.7/10 WiFi
  • 341 reviews 8.6/10 Breakfast
  • 165 reviews 7.9/10 Cleanliness
  • 89 reviews 7.1/10 Bar
  • 86 reviews 3.9/10 Value

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