Sofitel Brussels Europe Hotel 5 stars

Excellent

Very good expérience , spéciale thanks To réception staff and hk team where súper good

Close to flawless hotel experience: silent room, good bed, extremely friendly staff, superb breakfast. The only two minor things to improve: the breakfast was practically fully operational only like 30 minutes after opening hours. Ordering an omelet took easily 20 minutes very early in the morning. But otherwise the selection was superb and the service again beyond excellent. The toiletries in the bathrooms have a very strong masculine perfume. Not suitable for ladies nor people with allergies to strong perfumes (I go in both categories).

From arrival to departure the service made us feel appreciated and take care of .

A very pleasant stay. The bar and the restaurant staff were attentive and the reception staff were very helpful.

Enjoyed staying in Sofitel. Staff in breakfast and dinner are very friendly and helpful.

Location is excellent. Walking distance from my meetings and with restaurants/supermarket/pharmacy conveniently in the square. Clean and well appointed rooms. Good breakfast. Small but adequate gym.

The location and reception is excellent. They always werr very helpful. I stayed with my three employees (we had 4 different rooms) and all of us complained in how too soft the bed was. I slept for two nights on the floor - not what you would want from a Sofitel. Breakfast was ok but far behind the breakfast served in other hotels in Brussels (the Hotel, Thon, etc). I stay once per month in brussels for a few days and have tried twice the sofitel the last two trips however although you have great location and a great price and great hospitality, the bed and breakfast served were not up to par with other hotels in Brussels

Happy with the location and service, upgraded room, but problems with bathtub faucet, smell in bathroom.

friendly, nice and cosy room, however expensive restaurant and breakefast

Rooms and facilities were good. The concierge person was very helpful and friendly. Golnaz at front desk was very nice and professional. The breakfast experience was not as good as other Sofitel hotels that I have stayed at so far! Also, housekeeping staff were very loud and could be easily heard from several rooms away. Please put a water a bottle in the room for people who prefer room-temperature water.

standard experience while staying at Sofitel hotel in Brussels

Good hotel good room, but at check in my status was not recognized. I did not get an upgrade. When i asked why , the guy said hotel is full, when i replied their were still rooms he said yes correct but i can only upgrade you 1 category and that category is full. First time i had that experience in a Sofitel. At the and i got upgraded. Then he promised me to make a reservation in the restaurant. When we arrived in the restaurant 30min later no reservation was made. For the rest hotel room was nice and comfy.

This is now probably the 6th or 7th time I am staying with you and each time, my stay gets better- the food at breakfast is varied and fresh; and at the Bar, kudos for having an excellent and rare whisky. Finally, I travel with my yoga mat to practice and this time around, was provided a room large enough to practice without having to re-arranget the furniture. Thank you!

Everything was perfect apart from the ventilation noise in the room. I already had this issue another time and got another room, but this time I was too tired and simply wanted to go to bed, but it still took me some time to fall sleep because of the noise.