Sofitel Brussels Europe Hotel 5 stars

We have been upgraded to a large suite with view on the « place Jourdan ». The room was huge and full of light . The bed was excellent ! Despite no buffet due to COVID restrictions the take away breakfast was good and tasty."

The room was comfortable and had a wonderful view! The breakfast was very enjoyable even within the covid-measures.

We stayed at the hotel to briefly get out of our house. We found the staff very helpful and lots of take out options nearby for dining in the room.

Friendly personnel, good service. An elevator conundrum.

very luxurious rooms and a great location

Sadly was not a good experience. The room was really nice and clean, but all the atmosphere was gone in the morning. The coffee machine was broken and we had to wait 1 hour for our breakfast in the room. The quality of the breakfast was also not so good for 22€ per person. The last drop, also the breakfast ordered was wrong, we ask a cappuccino and e got a normal coffee. I have serious doubt about the 5stars rate of this hotel.

Our experience was good, but not perfect. If you had to ask something at the reception, it took a pretty long time. There was only one set of towels in a room for two persons (apparently a Corona measure, although I don't really get that. And the Valentines breakfast did not come to the room and when we got it ourselves at the reception, it was unedible. But the room was nice and spacious.

What we liked about it: - friendly reception service - good location - nice view from the roof terrace - comfortable bed What could be improved: - espresso machine in the room did not work - milk in the room was expired - bathtub tab is overly complicated - breakfast was late by half an hour. we understand the Covid constraints but the presentation/packaging of food was very cheap. - TV was not a smart tv (no Netflix etc.)

As this stay was meant to have a fully relating weekend, the lack of organisational skills from a 5 star hotel it's unbelievable. It was certainly known the occupancy way upfront, it was known the options for breakfast and the times to be delivered (we completed a form a day before), still the hotel did not manage to deliver breakfast, not even after 2 hours waiting. We checked out hungry and angry, the relaxing getaway being all screwed up by this lack of professionalism.

Of the civid, it was different as normal

Everything was well organized during Covid, the only thing is that invoices should be printed out on paper with VAT-number, which is necessary for people who work for the institutions to be reimbursed.

Everything was perfect.

I had always have a good time in your hotel

Check-in was very professional and friendly - I got another free upgrade to a big corner suite located on the 7the floor of the hotel. The suite consisted of a spacious and luminous living room area, a nice separate bedroom with a very comfy bed, a mini bar/coffee area and a comfortable bathroom with bathtub, rainshower and toilet. My companion and I were treated to free bottles of water, slippers and bathrobes, complimentary bathing products from Hermès (shampoo, shower gel, body milk) and a corona kit consisting of face mask, anti bacterial gel and tissues. As there were nearly no other guests in the hotel during our stay, we had a very relaxing and undisturbed overnight. Breakfast however was a bit disappointing compared to when we stayed at the Sofitel Louise in November, but given the actual corona situation this was expected as no room service was permitted. Another small working point was the water pressure in the rainshower which wasn't very good.

The hotel worked exceptionally hard to keep us safe and comfortable during the covid crisis. The attention to cleaning was particularly noticeable.