Dear Madame, Thank you very much for sharing such a wonderful review following your stay at Sofitel Brussels Europe. We are delighted to hear that you enjoyed our hotel, our location, your dinner and drinks at the rooftop bar, as well as the comfort and welcoming atmosphere of your room. Your kind words are truly appreciated by our entire team. We would also like to sincerely thank you for your loyalty as an ALL Accor Silver member. It is a pleasure to welcome returning members of our loyalty programme, and we are truly grateful for your continued trust in Sofitel. We are especially pleased to know that our team made your arrival memorable. The gentleman from our kitchen who came out to sing for you was Jimmy. We will be delighted to share your lovely mention with him. It was a pleasure to welcome you and your family, and we sincerely look forward to having the opportunity to welcome you back to Brussels for another memorable stay. Warmest regards, Nora Kadri Guest Relations & Duty Manager

Dear Mr, Thank you for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are pleased to know that you had an overall good experience and appreciated our hotel and its location. However, we sincerely apologize for the inconvenience caused by the desk in your room and the stains on your shirt. This is certainly not the experience we wish to provide our guests. Your comment has been shared with the relevant team so that the desk can be checked and the necessary measures taken. As an ALL Classic member, we also appreciate your loyalty and your recommendation. We hope to have the pleasure of welcoming you back and providing you with a more seamless experience. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr, Thank you very much for your wonderful review and for your perfect rating. We are delighted to know that you once again had a wonderful stay with us and that you consider Sofitel Brussels Europe one of the best city hotels in Europe. Your loyalty and the confidence you place in our team are truly appreciated. A special thank you for mentioning Nora Kadri and Hervé Deniau. Your kind words will certainly be shared with them and the rest of the team. As an ALL Classic member, we are also grateful for your continued loyalty and your 10/10 recommendation. We look forward to welcoming you back on your next visit to Brussels. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mrs, Thank you very much for sharing such a detailed and thoughtful review following your stay with us. It is wonderful to know that you felt genuinely welcomed and cared for throughout your stay and that our team made you feel at home. Your kind words about our Reception, Housekeeping and Guest Relations teams are particularly appreciated and will be shared with them. We are sorry, however, that the bed arrangement and a few technical details in the room affected your comfort. Your detailed explanation regarding the featherbed is very helpful, and we will look into the way it is prepared to ensure a more comfortable experience for our guests. We are especially grateful for your understanding and for recognizing the efforts made by our team to accommodate your needs. It is lovely to hear that these points will not affect your future stays with Sofitel. As an ALL Silver member, thank you also for your loyalty and for your perfect recommendation. We look forward to welcoming you back and providing an even more comfortable stay next time. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Madame, Thank you very much for taking the time to share such a wonderful review following your stay with us. It was a genuine pleasure to welcome you and Ms. Emma to Sofitel Brussels Europe, and we are delighted to know that you enjoyed your time with us. We are particularly pleased that you appreciated the comfort and spaciousness of your room, our peaceful yet well-connected location, and, above all, the warm and attentive service provided by our team. Your kind mention of Anissa, Loren, Junior, Simon and the Guest Services team is truly appreciated and will certainly be shared with them. It was a particular pleasure to meet you both personally and to have the opportunity to speak in Spanish. Hearing about your year studying in Murcia made our conversation especially enjoyable and added a lovely personal touch to your visit. Thank you once again for your kind words and for choosing Sofitel Brussels Europe. We sincerely hope to have the pleasure of welcoming you and Emma back to Brussels on another occasion. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Madame, Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to know that you had such an enjoyable stay and that you appreciated the comfort of your room, our excellent location, and our breakfast selection. We are especially pleased that our early breakfast service was ready for you and that you enjoyed the refreshments in your room. Your kind words about our team are greatly appreciated, and we will be happy to share your compliments with our colleagues. It is a real pleasure to know that your first stay with Sofitel was a memorable one and that you would recommend us to your friends. Thank you for your trust and for choosing Sofitel Brussels Europe. We look forward to welcoming you back for another wonderful stay. Warmest regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Madame, Thank you very much for taking the time to share your wonderful feedback following your recent stay at the Sofitel Brussels Europe. It was truly a pleasure to welcome you and your family, and I am delighted to know that we were able to contribute to making your stay a memorable one. Your kind words are especially appreciated, and it means a great deal to me personally to know that my assistance helped make your experience even more special. I am also very pleased to hear that you enjoyed the massage and the comfort of your stay. Moments like these are exactly what we hope to create for our guests. Thank you once again for your trust, your time, and for sharing such a lovely message with us. Your feedback is a wonderful encouragement to our entire team. It would be a genuine pleasure to welcome you and your family back to the Sofitel Brussels Europe on your next visit to Brussels. With my warmest regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Monsieur, Thank you for taking the time to share your experience following your stay with us. We are delighted to know that you found the location to be the right balance for your visit to Brussels — peaceful enough to escape the bustle of the Old Town, while still close to everything you wished to discover. It is particularly pleasing to hear how much you enjoyed your high-floor room, from its generous space to the quiet atmosphere. We are also glad that the minor issue you encountered was taken care of promptly, allowing you to enjoy the rest of your stay without further concern. Your kind mention of our team, especially the young gentleman at the Front Desk, means a great deal. We will be sure to share your appreciation with him and the wider team. Finally, thank you for your loyalty as an ALL – Accor member. We truly value your continued trust in our hotels and are delighted that your stay at Sofitel Brussels Europe lived up to your expectations. It was a pleasure to have you with us, and we look forward to welcoming you back to Brussels. Warm regards, Nora Kadri Guest Relations & Duty Manager

Dear Monsieur, Thank you for taking the time to share such a thoughtful and detailed account of your stay. It is particularly rewarding to hear your kind words about our team and the warm, attentive service you received throughout your visit. Your appreciation will be shared with our colleagues, who will be very pleased to know that their efforts made a positive impression. At the same time, we regret that the overall experience did not fully reflect the standards you expected from Sofitel. Your comments regarding the room, particularly the temperature and the need for an additional heater, as well as your observations about the wellness area and bar service, have been noted with care. As an ALL – Accor Silver member, your continued trust is greatly appreciated. Thank you for your honesty; feedback of this nature gives us valuable insight into the areas that matter most to our guests. We hope to have the opportunity to welcome you again and provide a stay that better reflects the Sofitel experience you were expecting. Warm regards, Nora Kadri Guest Relations & Duty Manager

Dear Madame, Thank you very much for taking the time to share your experience following your stay with us. We are delighted to know that you enjoyed the hotel’s location, particularly its peaceful surroundings, while still finding it easy to reach central Brussels and Central Station. It is especially lovely to hear that our Rooftop Bar was one of the highlights of your stay, both for its lively atmosphere and its views over the city. We are also pleased that you enjoyed breakfast, the attentive service from our team and the comfort of your room. Your kind words about our team are truly appreciated. Knowing that the service you received contributed to such a positive experience is a wonderful recognition for all of our colleagues. Thank you as well for your loyalty as an ALL – Accor Classic member. It was a pleasure to welcome you to Sofitel Brussels Europe, and we hope to have the opportunity to welcome you back on a future visit to Brussels. Warm regards, Nora Kadri Guest Relations & Duty Manager

Dear Monsieur, Thank you sincerely for taking the time to share such a positive reflection on your stay with us. We are delighted to know that you enjoyed your experience at Sofitel Brussels Europe and found our location particularly convenient for discovering the city. It is a pleasure to hear that you appreciated your room overlooking Place Jourdan, as well as the daily attention provided by our housekeeping team. Feedback such as yours is particularly rewarding, as it reflects the care and consistency that our teams strive to bring to every stay. As an ALL – Accor member, we are also grateful for your continued trust in our group. Most of all, we are delighted to know that you are already looking forward to returning. It would be our pleasure to welcome you back to Brussels and make your next stay equally memorable. Warm regards, Nora Kadri Guest Relations & Duty Manager

Dear Mr. a., Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are delighted to know that you enjoyed the comfort and quietness of our hotel, our convenient location and the friendly service provided by our team. Your kind mention of our Reception and Room Service teams is particularly appreciated and will be shared with them. As an ALL Classic member, we also truly appreciate your loyalty and your recommendation. We look forward to welcoming you back to Brussels in the future. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Monsieur , Thank you very much for choosing Sofitel Brussels Europe for your recent stay and for taking the time to share such positive feedback with us. We are delighted to know that you had such an enjoyable experience and that you particularly appreciated your room overlooking Place Jourdan. It is always a pleasure to know that our guests can enjoy both the comfort of the hotel and the atmosphere of Brussels from their room. We are also very pleased that the personalized attention you received as an ALL Gold member, together with your upgrade and welcome drink, exceeded your expectations. Your kind words regarding our iced tea initiative are equally appreciated, as thoughtful touches that enhance our guests’ experience while reducing single-use plastic are an important part of our commitment. It was a pleasure to welcome you and your partner, and we truly appreciate your loyalty to ALL – Accor. We very much hope to have the opportunity to welcome you back to Sofitel Brussels Europe for another memorable stay. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Madame, Thank you very much for your lovely review and for choosing Sofitel Brussels Europe for your family stay. We are delighted to know that you enjoyed our spacious rooms, breakfast and Rooftop, as well as the beautiful view over Place Jourdan. Your kind words about our team and the cleanliness are truly appreciated. We have also taken note of your comment regarding the warmth of the comforter and will be happy to keep this preference in mind for a future stay. Thank you once again for your feedback. We hope to have the pleasure of welcoming you and your family back to Brussels. Warm regards, Nora Kadri Guest Relations & Duty Manager

Dear Monsieur, Thank you for taking the time to share your detailed feedback with us, and for your continued trust and loyalty to Sofitel Brussels Europe. Please accept our sincere apologies that this stay did not live up to your previous experiences with us or to the standards you rightly expect from a five-star hotel. We are particularly sorry for the inconvenience caused by the issue with your room door, as well as for the repeated experience with the sparkling wine at the Rooftop. We have taken careful note of the different points you raised and have shared your feedback with the relevant teams so that these matters can be addressed appropriately. Your loyalty as a Silver member of ALL Accor is greatly appreciated, and we are grateful for your continued confidence in Sofitel Brussels Europe. We sincerely hope to have the pleasure of welcoming you back and providing you with the level of experience you have come to expect from us. Kind regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mrs, Thank you for taking the time to share such detailed feedback following your stay at Sofitel Brussels Europe. We are pleased to know that you appreciated the comfort of your room, its cleanliness, our breakfast and the friendliness of our team. It is also lovely to hear that Nora’s attentiveness and assistance made a positive difference during your stay. We sincerely regret the difficulties you encountered with Room Service, particularly the limited menu, the delay in reaching the team and the quality and temperature of the dish served. Your comments have been noted and will be shared with the relevant teams. We also regret the inconvenience caused by the lighting and television issues, even though the light was resolved the following day. Your feedback is valuable and helps us identify areas where improvements are needed. We hope to have the opportunity to provide you with a smoother and more enjoyable experience on a future stay. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Madame, Thank you sincerely for your kind and detailed review following your stay at Sofitel Brussels Europe. We are delighted to know that you enjoyed the comfort of your room, our breakfast and the warm hospitality of our team. Your special mention of Jimmy, Keren and José is particularly appreciated. We will be sure to share your lovely comments with them personally, as such recognition means a great deal to our team. Thank you once again for your generous recommendation. We hope to have the opportunity to welcome you back to Brussels for another memorable stay. Warm regards, Nora Kadri Guest Relations & Duty Manager

Dear Monsieur, Thank you very much for sharing your lovely feedback following your stay at Sofitel Brussels Europe. We are particularly pleased to know that you enjoyed the comfort of your bed, the friendly welcome from our team and the quiet atmosphere of the hotel. It is also great to hear that you appreciated our location and the variety of restaurants around Place Jourdan. Your kind comments will be shared with our team, who will be delighted to know that they contributed to making your stay so enjoyable. We hope to have the pleasure of welcoming you back on your next visit to Brussels. Warm regards, Nora Kadri Guest Relations & Duty Manager

Dear Madame, Thank you sincerely for sharing such a beautiful message with us. It is always a privilege to welcome you back to Sofitel Brussels Europe, and we are especially touched to know that our hotel continues to be part of your family moments. We are delighted that your husband is feeling better and that you were able to enjoy this special time together with your grandchildren. Your description of their excitement at arriving for breakfast brought a smile to our faces. Creating a place where guests of all ages feel recognised, cared for, and truly at home is at the heart of what we do. Knowing that our team’s kindness, patience, and genuine attention have become part of your family’s experience means a great deal to us. We will proudly share your lovely words with our Heartists, especially our Breakfast team, who will be delighted to know that their warm welcome and thoughtful gestures made such an impression. Thank you for your continued trust and loyalty as a member of ALL Accor. We look forward to welcoming you, your husband, and your grandchildren back to Sofitel Brussels Europe for many more cherished moments. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe