Sofitel Brussels Europe Hotel 5 stars

My husband credit card was held for two rooms. We only reserved one room.

SEJOUR TRES AGREABLE ET CONFORTABLE.

Loved this hotel. Very good customer service and modern well-equipped and well-maintained rooms.

This is probably the 6 th time we’ve stayed here, and this time it was like returning to old friends! There were a lot of staff we recognised from our previous visits, and who remembered us. Last time we visited, the lobby was being refurbished and so it was great to see such wonderful decor and lovely colours of the furnishings. It looked elegant and welcoming. The room was as comfortable and well cared for as ever, and all the staff were just so kind and friendly. We look forward to returning next year! We very much enjoyed using the no 80 bus which took us close to the centre Port Namur, from there we walked to Sablon which is a fascinating area not far from Grand Place. Google walking sat nav helped us very well. Returning to the hotel, we had to walk to Trone in order to get the 80 back to the hotel area. There’s always the metro, but we preferred the bus.

Good, frendly

It could have been excellent but on my arrival there were two main issues: The service of the staff on my arrival was not very good: I was asked to provide my passport, showed it. Then was asked to provide some grantee--cash or credit card. I showed my credit card, which caused a problem as it is different from the card that was used to book the room (the room was booked on my behalf). Amazingly, it was implied that they suspect me for some reason. But this is strange as the booking of the room was under my name, and I provided my passport as required. Furthermore, if I would have suggested money as a guarantee, I would not experience this problem at all. Don't know if the problem was with the staff themselves, or this is a problem with hotel policy, and the problem was solved in minutes, but I felt very uncomfortable. Second, there was a problem was the key of my room, which caused me not leave the room for the night (I needed help to enter the room each time I left it). However, the staff upon my check-out was very nice and helpful.

The room was well organized with a large desk so that i could work, the bed was very comfortable, and the staff was courteous and efficient. would have preferred a view!

We came to Brussels to visit our family in Brussels last weekend, and it was a pleasure to return to a much loved hotel.All the staff deserve to be congratulated for their professional approach to their work. The new refurbishment is very pleasing, and we loved the colour scheme. We also enjoyed dinner at the new brasserie and were very impressed with the food and the service.

I had to pay even though I had cancelled my booking.

My bed a bit uncomfortable, quite hard and bumby, not flexible and fresh mattress. Breakfast Ok, would maybe appreciate more fresh fruit. Pastries very good. Service very nice overall!

I stayed only one night for a business trip. I didn’t have time to enjoy a full experience offered by the hotel amenities. Hopefully next time I will spend at least 2 nights there. From the first impressions I highly recommend the hotel.

I became quite ill while staying at the hotel. Everyone was so kind and helpful helping to get me a doctor and allowing me to stay throughout the day of my scheduled check out.

High level. Very quiet and relaxing enough to prepare for a working day

We had stayed int he hotel a few weeks prior. We were very impressed with our room. We booked again (the exact same class of room) and requested the same room on the booking form. We got a confirmation. On arrival we were allocated a different room, went up and there was no bath. I called reception and asked if it would be possible to have a room with a bath and was informed that I could have that if I paid for an upgrade. I mentioned that I had booked the same class of room a few weeks ago and there was a bath. I was told that the previous time we had a different class of room. I called down to reception with my 2 identical confirmations of room class to be told that I was given a complimentary upgrade the last visit (I did not know this, was not told this the previous visit so thought I was booking the same room). I asked if I could have a complimentary upgrade this time and was told there was no availability. I questioned the availability as I had been told rooms were available if I want to pay for an upgrade and was informed that I can have an upgrade if I pay (rooms are available) but not a complimentary upgrade (the same rooms are not available). The experience was not great from a customer experience from 2 perspectives, firstly I wasn't told that you had given a complimentary upgrade the previous visit. This was an opportunity for customer delight missed on your part. Secondly, I assumed that I was booking the same room the next time (as I was not told of any upgrade) which caused disappointment when I got the room.

An 'as expected' welcome and efficient stay. Staff were everywhere welcoming and helpful.