Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.5/5 1,713 reviews

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Sofitel Brussels Europe - Image 1
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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,713 reviews

TripAdvisor Rating  4.5/5  252 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Beautiful hotel. Excellent staff

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Costa Guest Relation & Duty Manager

Superb

Customer review rating 5.0/5

John T. Couples - Confirmed reviews ALL

Great location, very clean, helpful staff

Dear Mr T., We would like to thank you for your very high rating of 10/10 for your stay at the Sofitel Brussels Europe. We are delighted to hear that you were pleased with the service provided by our staff, as well as the cleanliness and convenient location. Your feedback is truly appreciated, and I will gladly share it with the entire team. I am confident it will inspire and motivate them as we continually strive to enhance the quality of our services. We are looking forward to welcome you again soon! Warm regards, Martina Costa Guest Relation & Duty Manager

Disappointed with the hotel

Customer review rating 1.5/5

Adam H. Couples - Confirmed reviews ALL

The hotel is well located with lots of amenities near by. The decor is very modern and clean. However in our, the shaving mirror was broken so it was would stay in the correct position, the coat hook was hanging out of the wall and the air con was not working. We reported the air con and the mirror within 10 in of arrival. The hotel tried to fix both however we very little sleep on both nights we stayed. On checking out I mentioned the issues we has and I was told due to the booking being prepaid there was nothing they could do. We were not even offered a discount on our next stay. Very disappointing customer service.

Dear Mr. H., Thank you for taking the time to share your experience at the Sofitel Brussels Europe. I am sincerely sorry to hear that your stay did not meet your expectations in all aspects; please accept my deepest apologies. We regret that the air conditioning in your room impacted your comfort and sleep, as well as the issues with the shaving mirror and coat hook. Please be assured that your concerns have been communicated to our Technical Manager to prevent such occurrences in the future. To enhance your experience in future stays, I have updated your profile to ensure that you are allocated a quiet room facing our courtyard. Additionally, we would be delighted to offer you an upgrade to one of our beautiful Luxury Rooms, along with special amenities, as a gesture of goodwill. We hope this will provide you with a much more enjoyable and relaxing experience on your next visit. Once again, please accept our apologies for the inconvenience caused. We truly hope to welcome you back in the near future to provide you with a seamless and delightful stay. If you have any further questions or would like assistance with a future reservation, please feel free to contact our Reservations Manager, Mrs. Sophie Galindo, via email at so… or by phone at 02 235 51 00. We look forward to welcoming you again. Warm regards, Martina Costa Guest Relation & Duty Manager

central in the EU quarter

Customer review rating 4.5/5

Sandra D. S. Business - Confirmed reviews ALL

The rooms are excellent however the overall experience of event organisation (my organisation had a dinner and a conference organised there too) was very different. Too many mistakes, too many problems. Absolutely not 5* for that part.

Dear Mrs D. S., We would like to thank you for your very high rating of 9/10 for your stay at the Sofitel Brussels Europe. We are delighted to know that our central location and the comfort of our rooms contributed to a pleasant stay. However, we are truly sorry that aspects of your event did not meet the high standards we strive to uphold. Please accept our apologies, as this is certainly not the impression we wish to leave. Your feedback is invaluable, and we welcome any additional insights you might wish to share. It would be a pleasure to welcome you back in the future and provide you with a flawless 5-star experience in every regard. Sincerely, Martina Costa Guest Relation & Duty Manager

Perfect!

Customer review rating 5.0/5

Kirsi Business - Confirmed reviews ALL

Lovely room already at 10.30 for teams meeting. Outstanding bed. Friendly staff who remembers my favourite table and wine.

Dear Kirsi, First of all, we would like to thank you for once again choosing the Sofitel Brussels Europe for your stay in Brussels. We are truly honoured by your continued loyalty and appreciate the time you have taken to share your feedback. We are delighted to hear that our team’s attentive service enriched your stay and provided you with a seamless, personalized experience. It is a pleasure to know that the comfort of your room, thoughtfully arranged for your early meeting, along with our signature bedding, contributed to a memorable visit. Please accept my sincere apologies for the oversights in housekeeping and the maintenance issue in the Hammam. Your comments are invaluable, and we have already addressed these with our management teams to ensure the highest standards in every aspect of your stay. Thank you once again for your thoughtful feedback. We look forward to welcoming you back soon and to exceeding your expectations in every way. Warm regards, Martina Costa Guest Relation & Duty Manager

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Other web-users rate our hotel

  • 396 reviews 9.3/10 Location
  • 768 reviews 8.4/10 Room
  • 964 reviews 9.1/10 Service
  • 32 reviews 5.2/10 WiFi
  • 333 reviews 8.9/10 Breakfast
  • 207 reviews 8.4/10 Cleanliness
  • 90 reviews 8.5/10 Bar
  • 5 reviews 2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.