Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.6/5 1,697 reviews

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Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

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Room 1

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,697 reviews

Customer review rating 5.0/5

Joshua M. Couples - Confirmed reviews ALL

Dear Monsieur , Thank you very much for choosing Sofitel Brussels Europe for your recent stay and for taking the time to share such positive feedback with us. We are delighted to know that you had such an enjoyable experience and that you particularly appreciated your room overlooking Place Jourdan. It is always a pleasure to know that our guests can enjoy both the comfort of the hotel and the atmosphere of Brussels from their room. We are also very pleased that the personalized attention you received as an ALL Gold member, together with your upgrade and welcome drink, exceeded your expectations. Your kind words regarding our iced tea initiative are equally appreciated, as thoughtful touches that enhance our guests’ experience while reducing single-use plastic are an important part of our commitment. It was a pleasure to welcome you and your partner, and we truly appreciate your loyalty to ALL – Accor. We very much hope to have the opportunity to welcome you back to Sofitel Brussels Europe for another memorable stay. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Customer review rating 4.5/5

Meghan F. Families - Confirmed reviews ALL

Dear Madame, Thank you very much for your lovely review and for choosing Sofitel Brussels Europe for your family stay. We are delighted to know that you enjoyed our spacious rooms, breakfast and Rooftop, as well as the beautiful view over Place Jourdan. Your kind words about our team and the cleanliness are truly appreciated. We have also taken note of your comment regarding the warmth of the comforter and will be happy to keep this preference in mind for a future stay. Thank you once again for your feedback. We hope to have the pleasure of welcoming you and your family back to Brussels. Warm regards, Nora Kadri Guest Relations & Duty Manager

Customer review rating 3.0/5

Nick E. Couples - Confirmed reviews ALL

Dear Monsieur, Thank you for taking the time to share your detailed feedback with us, and for your continued trust and loyalty to Sofitel Brussels Europe. Please accept our sincere apologies that this stay did not live up to your previous experiences with us or to the standards you rightly expect from a five-star hotel. We are particularly sorry for the inconvenience caused by the issue with your room door, as well as for the repeated experience with the sparkling wine at the Rooftop. We have taken careful note of the different points you raised and have shared your feedback with the relevant teams so that these matters can be addressed appropriately. Your loyalty as a Silver member of ALL Accor is greatly appreciated, and we are grateful for your continued confidence in Sofitel Brussels Europe. We sincerely hope to have the pleasure of welcoming you back and providing you with the level of experience you have come to expect from us. Kind regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Customer review rating 3.5/5

Rachel A. L. Solo - Confirmed reviews ALL

Dear Mrs, Thank you for taking the time to share such detailed feedback following your stay at Sofitel Brussels Europe. We are pleased to know that you appreciated the comfort of your room, its cleanliness, our breakfast and the friendliness of our team. It is also lovely to hear that Nora’s attentiveness and assistance made a positive difference during your stay. We sincerely regret the difficulties you encountered with Room Service, particularly the limited menu, the delay in reaching the team and the quality and temperature of the dish served. Your comments have been noted and will be shared with the relevant teams. We also regret the inconvenience caused by the lighting and television issues, even though the light was resolved the following day. Your feedback is valuable and helps us identify areas where improvements are needed. We hope to have the opportunity to provide you with a smoother and more enjoyable experience on a future stay. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Other web-users rate our hotel

  • 332 reviews 9.3/10 Location
  • 609 reviews 8.3/10 Room
  • 871 reviews 8.9/10 Service
  • 14 reviews 7.4/10 WiFi
  • 309 reviews 8.8/10 Breakfast
  • 304 reviews 8.5/10 Comfort
  • 148 reviews 8.1/10 Cleanliness

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