Sofitel Brussels Europe

Dear Ms. B., We would like to thank you for your time and your constructive comments regarding your last stay at Sofitel Brussels Europe. Your loyalty and encouraging comments “experience was good… Polite and nice receptionists, nice rooms, varied breakfast” are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant for us to known all the details of your stay. Be assured we have share all to our managers to implement an actions plan and improve our services. We shared your thanks to our banqueting staff and reception team. We are pleased to offer you our free ALL loyalty card, allowing you to benefit from numerous advantages in all Accor Group hotels. Your agreement is necessary for us to proceed with your registration, and you will be able to benefit from these advantages from your next stay. I invite you to contact our Guest Relation on her mailbox for that purpose: UMULISA Laurence La… We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable. We are looking forward to welcome you back soon for another Sofitel experience. Yours Sincerely, Hervé Deniau Assistant Executive Manager

Dear Mr. Robbert Pieter B., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As the previous night the hotel was full, our housekeeping team have done the maximum to prepare your room as soon as possible. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hervé Deniau Executive Assistant Manager

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is pleasing to know that you had a lovely experience, and I would like to thank everyone who was helpful to you throughout your stay. Additionally, I will thank the housekeeping department and let them know that you had one of the best nights of sleep ever. Hopefully we will be able to welcome you back again soon. Kind regards, Edlyn Basilio Front Office Manager

Dear Ms. M., We would like to thank you for your time and your constructive comments regarding your last stay at Sofitel Brussels Europe. Your loyalty and encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always important to receive your feedback to help us to improve our services. Be assured that your relevant feedback will provide valuable support to all of our staff as we strive continuously to reach excellence. We appreciate a lot your comment and it is pleasant for us to known these details. We would like to inform you that we are working to improve the quality every day in our hotel. We would like to inform you that our Head Waiter is in charge to debrief about your room service and have a clear action plan. We present our sincerest apologies for the inconvenience caused by this situation. Be assured that your opinion and the relevant piece of information you have provided us with are very important to us. They enable us to improve and maintain a high level of quality. We appreciate your generosity in sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Hervé Deniau Assistant Executive Manager

Dear Ms. and Mr. C., We would like to thank you for your time and your constructive comments regarding your last stay at Sofitel Brussels Europe. We are happy to see that you have spent a nice stay with us. Your loyalty and encouraging comments “Very friendly and efficient staff, very clean and high comfort.” are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff, as we strive continuously to reach excellence. We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable. We are looking forward to welcome you back soon for another Sofitel experience. Yours Sincerely, Hervé Deniau Assistant Executive Manager