Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.6/5 1,756 reviews

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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,756 reviews

Customer review rating 3.0/5

Samy L. A. Business - Confirmed reviews ALL

The room is comfortable and the hotel is well located. But it was very unfortunate to show up at the restaurant at 9.45pm and to be told the kitchen was closed when the reception had made very clear it was open until 10pm. I'm sorry but 9.45pm is not 10pm. I was on a trip outside Brussels and ran back to the hotel to make it on time for dinner, and I thought I did - until they told me it was too late.

Dear Mr. L. A., We would like to thank you for taking the time to share your feedback following your recent stay at the Sofitel Brussels Europe. Allow me, first and foremost, to express our most sincere apologies for the confusion you experienced regarding the restaurant’s closing time. Our restaurant and kitchen are indeed scheduled to operate until 10:00pm, and we deeply regret that you were unable to dine despite making a clear effort to return in time. We fully understand how disappointing this must have been, particularly after adjusting your evening plans accordingly. Please be assured that we are currently investigating this matter with the utmost attention. Your comments have been personally shared with our Chef and our Assistant Food & Beverage Manager to review what occurred and to ensure greater coordination and clarity between our teams. Such inconsistencies do not reflect the standards of precision and service excellence to which we are firmly committed. We have also carefully noted your observation regarding the tone of service at reception. While efficiency is essential, it should always be accompanied by warmth and genuine attentiveness, hallmarks of the Sofitel experience. Your remarks will help us reinforce this important balance. At the same time, we are delighted to know that you appreciated the comfort of your room, our location, and the impeccable attention provided by our breakfast team. Your kind recognition will be shared with them with great pride. We deeply regret the inconvenience caused and the impact it had on your overall impression. It would be our true privilege to welcome you again and to restore your confidence by offering the seamless, refined and gracious experience you rightfully expect. Sincerely, Martina Costa Guest Relation & Duty Manager

Customer review rating 5.0/5

Karen M. Families - Confirmed reviews ALL

As a regular visitor to the Sofitel, 1 Place Jourdan, I am now accustomed to being made to feel immediately both welcome and comfortable on my arrival to every part of the hotel. This courtesy is also extended to my small grandchildren who live locally and love to come to visit me in there. Max's third birthday occurred during my recent visit. He and his little brother came to the breakfast buffet with me as his father and uncle prepared for the party later in the day at home. The restaurant staff realised this was an important day for Max, and constructed a magnificent impromptu tiny birthday cake. They then presented it, along with a card individually signed by all, in a little ceremony led over to Max by the Manager. It was very charming and we were all very moved by such thoughtfulness on the part of everyone involved. It is a breakfast none of us, particularly Max, will ever forget in the best possible way. Thank you to all of you! You really surpassed yourselves

Dear Ms. M., Thank you for your heartfelt and touching message following your recent stay at Sofitel Brussels Europe. It is always a true pleasure to welcome you back to Sofitel Brussels Europe, and we are deeply grateful for your loyalty and continued trust. Knowing that you feel immediately welcome and comfortable throughout the hotel is the greatest compliment we could receive. Your story about Max’s third birthday genuinely moved us. Creating memorable moments for our guests — especially for the youngest ones — is at the heart of what we do. I am incredibly proud of our restaurant team for their spontaneous initiative in preparing a birthday surprise and for turning a simple breakfast into such a meaningful celebration. Your kind words will certainly be shared with the Manager and the entire team involved; they will be delighted to know that their gesture made such a lasting impression. Moments like these are what hospitality is truly about — creating memories that stay with families for years to come. Please give Max our warmest birthday wishes once again. We very much look forward to welcoming you and your family back soon for many more special occasions. With our warmest regards, Hervé DENIAU General Manager

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

all good, however a recent change in the booking system resulted in a somewhat longer checkin experience since my credit card information and other details (business address) were initially lost in the process.

Dear Mr. Goese, Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Brussels Europe. I am truly pleased to read that overall your experience was a positive one. However, I sincerely regret the inconvenience you encountered during check-in. A recent update to our booking system unfortunately resulted, in a few isolated cases, in the temporary loss of pre-registered information such as credit card details and business address, which led to a longer check-in process than usual. I fully understand that after traveling, a smooth and efficient arrival experience is essential, and I would like to extend my most sincere apologies for this inconvenience. Please rest assured that we have since reinforced our procedures to ensure a seamless technological transition and to prevent this from recurring. We very much look forward to welcoming you back soon and providing you with the flawless experience you rightfully expect from us. Yours sincerely, Hervé Deniau General Manager Sofitel Brussels Europe

Customer review rating 5.0/5

Lennart H. Business - Confirmed reviews ALL

Excellent hotel near the European institutions in Bruxelles. The suites are very spacious, comfortable and appear new and fresh after a complete refurbishment. Service is very friendly and professional. All members of the team go to great lengths to ensure that guests have a very pleasant stay. I stay quite often, and they always remember all my preferences and everyone greets me by my name. I feel very much at home at the Sofitel Brussels Europe and I highly recommend it!

Dear Mr. H., Thank you sincerely for your recent stay at Sofitel Brussels Europe and for awarding us a perfect 10/10 score. I am truly delighted to read your generous comments. It is particularly rewarding to know that you appreciate the spaciousness and renewed elegance of our refurbished suites, as well as the friendly and professional service delivered by our team. Your kind words about our colleagues remembering your preferences and welcoming you personally mean a great deal to us. Creating that sense of recognition and making our valued returning guests feel at home is exactly the experience we strive to provide. Knowing that you feel “very much at home” with us is the highest compliment we could receive. Thank you as well for your recommendation and for your continued loyalty. We are already looking forward to welcoming you back again very soon. Yours sincerely, Hervé DENIAU General Manager Sofitel Brussels Europe

Customer review rating 5.0/5

Jean M. G. Families - Confirmed reviews ALL

Week end agreable a Bruxelles

Cher Monsieur G., Nous vous remercions sincèrement pour votre superbe commentaire ainsi que pour la note parfaite attribuée à l’issue de votre week-end en famille à Bruxelles. Nous sommes ravis de lire que l’ensemble de votre séjour a été à la hauteur de vos attentes, voire les a dépassées, que ce soit à votre arrivée, durant votre séjour, au petit déjeuner, au déjeuner, au bar, au service conciergerie ou encore à la salle de sport. En tant que membre Diamond du programme ALL – Accor Live Limitless, votre satisfaction et votre fidélité sont particulièrement précieuses pour nous. Nous sommes heureux d’apprendre que vous vous êtes senti reconnu tout au long de votre séjour et que votre boisson de bienvenue, l’attention en chambre ainsi que le surclassement ont contribué à rendre votre expérience encore plus agréable. Nous vous remercions également d’avoir souligné l’accueil de Jimy au petit déjeuner. Nous ne manquerons pas de lui transmettre vos compliments, qui lui feront très plaisir. Au plaisir de vous accueillir très prochainement pour un nouveau séjour tout aussi réussi au Sofitel Brussels Europe. Bien cordialement, Clara Rondini Guest Relation & Duty Manager Sofitel Brussels Europe

Other web-users rate our hotel

  • 346 reviews 9.2/10 Location
  • 664 reviews 8.4/10 Room
  • 900 reviews 9/10 Service
  • 19 reviews 5.7/10 WiFi
  • 336 reviews 8.9/10 Breakfast
  • 166 reviews 7.7/10 Cleanliness
  • 86 reviews 7.2/10 Bar

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