Sofitel Brussels Europe Hotel 5 stars

TripAdvisor rating 4.5/5 2,102 reviews
Sofitel Brussels Europe
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Prime location in the heart of Europe

  • Fresh, authentic Belgian cuisine

  • 11 meeting rooms

  • Hammam

  • Free WIFI

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutique Gourmande
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bike rack facilities
Business services
  • 15 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040
brussels
belgium

Tel: +3222355100

Fax: (+32)2/2355101

Contact email

Check-in from 15h00

Check out up to 12h00

  • QUARTIER SCHUMAN :   11/12/28 SCHUMAN

  • STIB :   60-80-59-34 Place Jourdan-Rue Froissart-Chau

  • BRUXELLES CENTRE :   1A / 1B SCHUMAN

  • METRO :   1 SCHUMAN

  • BRUXELLES CENTRE :   81/82 CHASSE

  • By plane

    BRUXELLES ZAVENTEM At 12.5km / 7.77 miles

  • By train

    SCHUMAN At 0.8km / 0.5 miles

GPS :50.837704, 4.381243

Our accommodations

All of our Brussels luxury accommodations feature Sofitel's "MyBed" for a perfect night's sleep. Other in-room amenities at our Brussels luxury hotel include flat-screen TV, espresso machine, high-speed Internet, WiFi, and a laptop-sized room safe.

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 28
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

CLASSIC ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 28
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 Queen size bed, high floor

  • Max. number of persons: 3
  • Area: From 29
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

LUXURY ROOM, 1 Queen Size Bed, High floor

  • Max. number of persons: 3
  • Area: From 32
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

JUNIOR SUITE, 1 Queen Size Bed, Separate living area

  • Max. number of persons: 3
  • Area: From 49
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

PRESTIGE SUITE, 1 Queen Size Bed, 1 Bedroom, Separate living area

  • Max. number of persons: 3
  • Area: From 59
  • Views: Park view, City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

OPERA SUITE, 1 King Size Bed, 1 Bedroom, Large living and dressing room, City view

  • Max. number of persons: 3
  • Area: From 132
  • Views: Park view, City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

THE 1040

Type of cuisine: Bistronomy

Photo non contractuelle / Strictly non binding

A bright and elegant setting, a menu with Belgian vibes combined with more elaborate and creative dishes!

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE 1040

Photo non contractuelle / Strictly non binding

A bar that combines a relaxation area, connected workspaces and a small catering during the day with a lounge atmosphere in the evening. Enjoy "l'art de vie à la française" during a coffee break or an aperitif.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 240

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Sofitel Brussels Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,001 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,102 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

very good

Customer review rating 4.6/5

Anonymous Business - 29/11/2019 Confirmed reviews ALL

One point is missing (out of ten) since I needed to wait quite a long time in a lobby to get the room.

Customer review rating 4.6/5

Martha W. Families - 27/11/2019 Confirmed reviews ALL

My husband credit card was held for two rooms. We only reserved one room.

Week End

Customer review rating 4.6/5

G. G. Couples - 27/11/2019 Confirmed reviews ALL

SEJOUR TRES AGREABLE ET CONFORTABLE.

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Brussels Europe. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cordialement, Cyril Manguso

great hotel

Customer review rating 4.6/5

Barbara Families - 26/11/2019 Confirmed reviews ALL

Loved this hotel. Very good customer service and modern well-equipped and well-maintained rooms.

Dear BARBARA L., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso

Our favourite hotel in Brussels

TripAdvisor rating 4.5/5

kirbykx Family - 26/11/2019 TripAdvisor review

This is probably the 6 th time we’ve stayed here, and this time it was like returning to old friends! There were a lot of staff we recognised from our previous visits, and who remembered us. Last time we visited, the lobby was being refurbished and so it was great to see such wonderful decor and lovely colours of the furnishings. It looked elegant and welcoming. The room was as comfortable and well cared for as ever, and all the staff were just so kind and friendly. We look forward to returning next year! We very much enjoyed using the no 80 bus which took us close to the centre Port Namur, from there we walked to Sablon which is a fascinating area not far from Grand Place. Google walking sat nav helped us very well. Returning to the hotel, we had to walk to Trone in order to get the 80 back to the hotel area. There’s always the metro, but we preferred the bus.

Dear Kirbykx, We would like to thank you for your time and your constructive comments regarding your stay at Sofitel Brussels Europe. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff, as we strive continuously to reach excellence. We are looking forward to welcome you back soon for another Sofitel experience. Yours Sincerely, Szewc Hicham Guest Relations Manager

Very good

Customer review rating 4.6/5

Ulla A. Business - 25/11/2019 Confirmed reviews ALL

Good, frendly

Dear Ulla Maj A., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso

good

Customer review rating 4.6/5

Anonymous Business - 24/11/2019 Confirmed reviews ALL

It could have been excellent but on my arrival there were two main issues: The service of the staff on my arrival was not very good: I was asked to provide my passport, showed it. Then was asked to provide some grantee--cash or credit card. I showed my credit card, which caused a problem as it is different from the card that was used to book the room (the room was booked on my behalf). Amazingly, it was implied that they suspect me for some reason. But this is strange as the booking of the room was under my name, and I provided my passport as required. Furthermore, if I would have suggested money as a guarantee, I would not experience this problem at all. Don't know if the problem was with the staff themselves, or this is a problem with hotel policy, and the problem was solved in minutes, but I felt very uncomfortable. Second, there was a problem was the key of my room, which caused me not leave the room for the night (I needed help to enter the room each time I left it). However, the staff upon my check-out was very nice and helpful.

Dear Amir L., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso
Customer review rating 4.6/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

The room was well organized with a large desk so that i could work, the bed was very comfortable, and the staff was courteous and efficient. would have preferred a view!

Dear Mrs. N., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

A very happy return to the Sofitel

Customer review rating 4.6/5

Peter K. Couples - 21/11/2019 Confirmed reviews ALL

We came to Brussels to visit our family in Brussels last weekend, and it was a pleasure to return to a much loved hotel.All the staff deserve to be congratulated for their professional approach to their work. The new refurbishment is very pleasing, and we loved the colour scheme. We also enjoyed dinner at the new brasserie and were very impressed with the food and the service.

Dear Peter Bernard K., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso
Customer review rating 4.6/5

Thomas B. Business - 21/11/2019 Confirmed reviews ALL

I had to pay even though I had cancelled my booking.

Dear Mr. B., We well received your comments. As mentioned in the reservation form completed by Mrs. Isele on July 22nd , the amount of one night will be charged in case of no-show or cancellation less than 4 weeks prior to arrival. A cancellation of your booking has been made on November 14th, 4 days before your arrival on November 18th, our Meeting Coordinator informed Mrs Isele about this by email. For next time, we suggest you to book another rate with our individual department, we offered specific rate with cancellation possible until the day of the arrival at 2.00pm. Many thanks for your understanding. With kind regards, Cyril Manguso General Manager

OK

Customer review rating 4.6/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

My bed a bit uncomfortable, quite hard and bumby, not flexible and fresh mattress. Breakfast Ok, would maybe appreciate more fresh fruit. Pastries very good. Service very nice overall!

Dear Paivi Maria K., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso

Very short stay, I would like to return

Customer review rating 4.6/5

Gabriela Business - 20/11/2019 Confirmed reviews ALL

I stayed only one night for a business trip. I didn’t have time to enjoy a full experience offered by the hotel amenities. Hopefully next time I will spend at least 2 nights there. From the first impressions I highly recommend the hotel.

Dear Gabriela D., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso

Exceptional customer service

Customer review rating 4.6/5

Jennifer M. Business - 20/11/2019 Confirmed reviews ALL

I became quite ill while staying at the hotel. Everyone was so kind and helpful helping to get me a doctor and allowing me to stay throughout the day of my scheduled check out.

Dear Jennifer M., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso

Easy and comfortable

Customer review rating 4.6/5

Roberto Business - 20/11/2019 Confirmed reviews ALL

High level. Very quiet and relaxing enough to prepare for a working day

Dear Roberto G., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso

Disappointing start

Customer review rating 4.6/5

Rc Couples - 19/11/2019 Confirmed reviews ALL

We had stayed int he hotel a few weeks prior. We were very impressed with our room. We booked again (the exact same class of room) and requested the same room on the booking form. We got a confirmation. On arrival we were allocated a different room, went up and there was no bath. I called reception and asked if it would be possible to have a room with a bath and was informed that I could have that if I paid for an upgrade. I mentioned that I had booked the same class of room a few weeks ago and there was a bath. I was told that the previous time we had a different class of room. I called down to reception with my 2 identical confirmations of room class to be told that I was given a complimentary upgrade the last visit (I did not know this, was not told this the previous visit so thought I was booking the same room). I asked if I could have a complimentary upgrade this time and was told there was no availability. I questioned the availability as I had been told rooms were available if I want to pay for an upgrade and was informed that I can have an upgrade if I pay (rooms are available) but not a complimentary upgrade (the same rooms are not available). The experience was not great from a customer experience from 2 perspectives, firstly I wasn't told that you had given a complimentary upgrade the previous visit. This was an opportunity for customer delight missed on your part. Secondly, I assumed that I was booking the same room the next time (as I was not told of any upgrade) which caused disappointment when I got the room.

Dear Roisin C., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem regarding the communication of complimentary upgrade and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cyril Manguso

A great stay

Customer review rating 4.6/5

Colin Business - 18/11/2019 Confirmed reviews ALL

An 'as expected' welcome and efficient stay. Staff were everywhere welcoming and helpful.

Dear Colin F., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso

Excellent, as always.

Customer review rating 4.6/5

Na Business - 18/11/2019 Confirmed reviews ALL

Personalized welcome, supportive staff and always a pleasure to stay at Sofitel.

Dear Nima A., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso
Customer review rating 4.6/5

Anonymous Business - 17/11/2019 Confirmed reviews ALL

Pleasant

Dear Mart J., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso
Customer review rating 4.6/5

Todd T. Business - 14/11/2019 Confirmed reviews ALL

Lauren at reception was lovely. It’s always pleasant to see and interact with her.

Dear John Todd T., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso

Great

Customer review rating 4.6/5

Anonymous Business - 14/11/2019 Confirmed reviews ALL

Great

Dear Igor S., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso
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