Dear Mr, Thank you so much for this lovely review, and many congratulations on celebrating your 45th wedding anniversary with us. It is a true honour that you chose Sofitel Brussels for such a special occasion. We are delighted to hear you enjoyed your room with its beautiful views over Place Jourdan, along with the bath and shower, and that the cleanliness and comfort were exactly as they should be. It's also wonderful to know that breakfast in the restaurant lived up to expectations, and that our team, your check-in and check-out all contributed to a smooth and enjoyable stay. Thank you as well for your candid feedback on the booking experience via the Accor ALL App. We're glad the process itself was easy and the pricing competitive, and we've noted your comment regarding the currency conversion fee on Amex transactions; this kind of practical feedback genuinely helps us understand the full picture of our guests' experience. We also appreciate your thoughts on value for money and sustainability, which we will keep in mind as we continue to improve. Thank you again for trusting us with such a meaningful celebration, and for your loyalty as a member of our ALL Accor programme. We do hope to welcome you and your wife back to Sofitel Brussels for many more special moments to come. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear, Thank you so much for your loyalty and for choosing to stay with us on several occasions. We truly value guests like you, and we are especially grateful for your continued trust as a Platinum member of the ALL Accor loyalty programme. We are delighted that the location and our team continue to make your stays enjoyable, and we are particularly pleased to hear that Alexandre and Jimmy stood out for you. We will be sure to pass on your kind words to them personally, as recognition like this means a great deal to our team. We are also glad the room upgrade, welcome drink and welcome amenity all exceeded your expectations, and that you felt well recognised as an ALL member throughout your stay. That said, we sincerely apologise for the inconsistency with the water temperature in your shower and for the signs of age you noticed in the room. This is valuable feedback, and we will ensure it is shared with our technical and housekeeping teams so that the necessary checks and updates are carried out. Thank you once again for your loyalty and for making us your choice time after time. We hope to welcome you back soon and to ensure your next stay reflects the high standard you rightly expect from us. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Guest, Thank you so much for taking the time to share such a wonderful review with us! We are delighted to hear that you enjoyed your stay so much that you decided to extend it by an additional night. It is also lovely to know that you appreciated the hotel’s beautiful interior, the spacious and comfortable room, and the convenience of having the lively square with its restaurants and shops just across from the hotel. I will be especially happy to share your kind words Jimmy. We are sure he will be delighted to know that our friendliness and service contributed to making your stay so enjoyable. Thank you once again for your feedback. It was a pleasure having you with us, and we very much hope to welcome you back for another wonderful stay in the future! Feel free to contact me personally. I would be more than happy to assist you in creating new memorable time with us. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Madame, Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Brussels Europe. We are delighted to hear that you appreciated the attentiveness of our team, the organisation of our reception desk, and the overall cleanliness and comfort of your room and bathroom. We are also pleased that you enjoyed the small chocolate gesture. It is always our pleasure to add a little touch of sweetness to our guests’ stays. Thank you as well for your kind comments regarding our ambience and service. We understand your remark regarding the price of our bar and truly appreciate your recognition of the quality of the experience we strive to provide. Also, I would like to thank you for your loyalty towards the All Accor program and your Platinum status. It was a pleasure to welcome you, and we hope to have the opportunity to welcome you back to Brussels for another enjoyable stay. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Mr, Thank you for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are delighted to hear that you enjoyed a comfortable stay, appreciated the hotel’s central location and were satisfied with your room, cleanliness, breakfast and the service provided by our team. We are especially pleased that our Concierge and the Shift Manager were able to assist you with your check-in and help make your arrival more comfortable. We are, however, sorry that your early-morning arrival did not provide the welcoming experience you expected. Your comments have been shared with the relevant team, as every guest should feel warmly welcomed from the very beginning of their stay. We also appreciate your thoughtful feedback regarding our sustainability practices, particularly the use of disposable amenities. Your observations have been noted as we continue to review ways of reducing our environmental impact. As an ALL Classic member, we sincerely thank you for your loyalty and for your recommendation. We look forward to welcoming you back on your next visit. Kind regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr, Thank you very much for sharing such wonderful feedback following your stay at Sofitel Brussels Europe. We are delighted to hear that you enjoyed the luxurious bedding and found our mattress, pillows and linens exceptionally comfortable. It is equally rewarding to know that our team made your stay so enjoyable through their attentive and helpful service. As an ALL Classic member, we sincerely appreciate your loyalty and your excellent recommendation. We have also taken note of your feedback regarding the Wi-Fi. We hope to have the pleasure of welcoming you and your partner back for another comfortable and relaxing stay in Brussels. Kind regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr, Thank you very much for your wonderful review and for your perfect 100/100 rating. We are delighted to know that you enjoyed our location, room and service, and that Sofitel Brussels Europe provided the ideal base for a relaxing weekend in Brussels. It is also lovely to hear that you appreciated our fitness facilities. As an ALL Classic member, we sincerely appreciate your loyalty and your 10/10 recommendation. We hope to have the pleasure of welcoming you back to Brussels for another restful and enjoyable stay. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Ms, Thank you for taking the time to share your feedback following your stay at Sofitel Brussels Europe. While we are pleased that you appreciated our location and the friendliness of our team, we are sincerely sorry that several aspects of your experience did not meet your expectations. We regret that you were disappointed by the comfort of the bed, the room’s outlook and overall condition, as well as the Wi-Fi connection. Your comments have been noted and will be shared with the relevant teams, particularly regarding the room refurbishment, bedding and the recurring need to reconnect to the Wi-Fi. We understand how frustrating these issues must have been during your stay. We would appreciate the opportunity to learn more about your experience and to address your concerns personally. Please feel free to contact us directly at H5… We hope that we may have the opportunity to restore your confidence in Sofitel Brussels Europe. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mrs, Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are pleased to know that you enjoyed the quietness and cleanliness of your room, as well as the ease and simplicity of your stay. We are also grateful for your kind mention of our housekeeping team, whose efforts will be shared with the department. As an ALL Platinum member, we sincerely appreciate your loyalty and your 8/10 recommendation. We have also taken note of your comments regarding the room view and the availability of computers, and will share them with the relevant teams. We hope to have the pleasure of welcoming you and your family back to Brussels for another enjoyable stay. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mrs, Thank you very much for taking the time to share such detailed feedback following your stay at Sofitel Brussels Europe. We are delighted to hear that you enjoyed our location, the peacefulness of your room, the bathroom amenities and the thoughtful touches provided in your room. It is also wonderful to know that you appreciated our breakfast and the secure parking facilities. We have taken note of your comments regarding the sound of doors closing, the parking access door and your experience with the breakfast service. While these were minor inconveniences, your feedback is valuable and will be shared with the relevant teams for follow-up. As an ALL Classic member, we sincerely appreciate your loyalty, as well as your 10/10 recommendation. Knowing that you would choose to stay with us again is the best recognition we could receive. We look forward to welcoming you back to Brussels for another smooth and enjoyable stay. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr, Thank you for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are truly sorry to learn that the temperature in your room was too warm during the night and that the air conditioning did not provide the comfort you expected. We fully understand how this can affect the quality of your sleep and overall stay. We have also taken note of your comments regarding the condition of the room and the lack of a personal follow-up at check-out. Your feedback has been shared with the relevant teams so that these points can receive the necessary attention. We sincerely hope to have the opportunity to welcome you again and provide you with a more comfortable experience, in line with the standards you would expect from Sofitel. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr, Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are delighted to know that you enjoyed a very comfortable and pleasant stay and that everything met your expectations. Your 10/10 rating and recommendation are greatly appreciated and are a wonderful recognition of our team's efforts. We look forward to welcoming you back to Brussels for another enjoyable stay. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mrs, Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are delighted to hear that you had a lovely and comfortable stay and that you appreciated the service provided by our team. Your kind words are greatly appreciated and will be shared with our colleagues. It would be a pleasure to welcome you and your family back to Brussels for another enjoyable stay. Warm regards, Keren v. den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mrs, Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are delighted to know that you had such a pleasant experience, even during your short stay, and that you felt both comfortable and well cared for. It is especially lovely to hear that our team was kind, attentive and discreet. As an ALL Platinum member, we sincerely appreciate your loyalty and your 10/10 recommendation of our loyalty programme. We hope to have the pleasure of welcoming you back for a longer stay on your next visit to Brussels. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Monsieur, Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are delighted to know that you enjoyed the comfort of our hotel, the peaceful atmosphere, your room and the service provided by our team. It is also a pleasure to hear that you appreciated our convenient location at Place Jourdan and the parking facilities. Your 9/10 recommendation is greatly appreciated and encourages our team to continue providing memorable stays. We hope to have the pleasure of welcoming you back to Brussels in the future. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Madame, Thank you very much for sharing such a wonderful review following your stay at Sofitel Brussels Europe. We are delighted to hear that you enjoyed our hotel, our location, your dinner and drinks at the rooftop bar, as well as the comfort and welcoming atmosphere of your room. Your kind words are truly appreciated by our entire team. We would also like to sincerely thank you for your loyalty as an ALL Accor Silver member. It is a pleasure to welcome returning members of our loyalty programme, and we are truly grateful for your continued trust in Sofitel. We are especially pleased to know that our team made your arrival memorable. The gentleman from our kitchen who came out to sing for you was Jimmy. We will be delighted to share your lovely mention with him. It was a pleasure to welcome you and your family, and we sincerely look forward to having the opportunity to welcome you back to Brussels for another memorable stay. Warmest regards, Nora Kadri Guest Relations & Duty Manager

Dear Mr, Thank you for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are pleased to know that you had an overall good experience and appreciated our hotel and its location. However, we sincerely apologize for the inconvenience caused by the desk in your room and the stains on your shirt. This is certainly not the experience we wish to provide our guests. Your comment has been shared with the relevant team so that the desk can be checked and the necessary measures taken. As an ALL Classic member, we also appreciate your loyalty and your recommendation. We hope to have the pleasure of welcoming you back and providing you with a more seamless experience. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr, Thank you very much for your wonderful review and for your perfect rating. We are delighted to know that you once again had a wonderful stay with us and that you consider Sofitel Brussels Europe one of the best city hotels in Europe. Your loyalty and the confidence you place in our team are truly appreciated. A special thank you for mentioning Nora Kadri and Hervé Deniau. Your kind words will certainly be shared with them and the rest of the team. As an ALL Classic member, we are also grateful for your continued loyalty and your 10/10 recommendation. We look forward to welcoming you back on your next visit to Brussels. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mrs, Thank you very much for sharing such a detailed and thoughtful review following your stay with us. It is wonderful to know that you felt genuinely welcomed and cared for throughout your stay and that our team made you feel at home. Your kind words about our Reception, Housekeeping and Guest Relations teams are particularly appreciated and will be shared with them. We are sorry, however, that the bed arrangement and a few technical details in the room affected your comfort. Your detailed explanation regarding the featherbed is very helpful, and we will look into the way it is prepared to ensure a more comfortable experience for our guests. We are especially grateful for your understanding and for recognizing the efforts made by our team to accommodate your needs. It is lovely to hear that these points will not affect your future stays with Sofitel. As an ALL Silver member, thank you also for your loyalty and for your perfect recommendation. We look forward to welcoming you back and providing an even more comfortable stay next time. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe