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Sofitel Brussels Europe Hotel 5 stars

Customer review rating 4.6/5 8,793 reviews

ALLSAFE approved hotel

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Sofitel Brussels Europe
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+ 13 Services

Hotel extras

  • Prime location in the heart of Europe

  • Fresh, authentic Belgian cuisine

  • 11 meeting rooms

  • An ALLSAFE NSF international certified hotel

  • Free WIFI

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Boutique Gourmande
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bike rack facilities
Business services
  • 15 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 brussels
belgium

Tel: +3222355100

Fax: (+32)2/2355101

Check-in from 15h00

Check out up to 12h00

  • QUARTIER SCHUMAN :  11/12/28 SCHUMAN

  • STIB :  60-80-59-34 Place Jourdan-Rue Froissart-Chau

  • BRUXELLES CENTRE :  1A / 1B SCHUMAN

  • METRO :  1 SCHUMAN

  • BRUXELLES CENTRE :  81/82 CHASSE

  • By plane

    BRUXELLES ZAVENTEM At 12.5km / 7.77 miles

  • By train

    SCHUMAN At 0.8km / 0.5 miles

GPS :50.837704, 4.381243

Our accommodation(s)

All of our Brussels luxury accommodations feature Sofitel's "MyBed" for a perfect night's sleep. Other in-room amenities at our Brussels luxury hotel include flat-screen TV, espresso machine, high-speed Internet, WiFi, and a laptop-sized room safe.

Our restaurants and bars

The 1040

Type of cuisine: Bistronomy

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

THE 1040

A bar that combines a relaxation area, connected workspaces and a small catering during the day with a lounge atmosphere in the evening. Enjoy "l'art de vivre à la française" over a coffee break or an aperitif.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 240

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Sofitel Brussels Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,793 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,156 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent hotel

TripAdvisor rating 5.0/5

Fearless25717198704 27/07/2021 TripAdvisor review

This hotel is really like a home far from our own. Friendly ,and still of of high quality both as regards rooms and staff. A Place where you want to return both for holidays and business, Especially we enjoyed the vast selektion of breakfast and served by both a polite and friendly staff

Dear Fearless25717198704, First of all I would like to thank you for staying at The Sofitel Brussels Europe. It is our pleasure to read such a beautiful review. Please rest assure that we will share this comment with the entire staff , who continuously strive to provide an excellent quality of service. Thank you so much for taking the time to share your feedback. Looking forward to welcoming you in a near futur. Best regards, Laurence Guest Relations Manager

nice stay

Customer review rating 4.0/5

Cristina Couples - 20/07/2021 Confirmed reviews ALL

The Hotel has a 5 star flair,the rooms are essential but the small elements make the difference.Shower, sound system and bed confort are exceptional. The room had some small things to be fixed ( humid dots on the wall ) i said last year already( i think i got the same room ) and they were still not fixed.The kettle had just 2 coffees available , i would have add some more .The free water( sparkling and still) was a big plus. We had an issue with my booking and the reception agent solved it professionally.

Dear Mrs. c., We very much appreciate that you have taken the time to leave us with a feedback in regards to your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, especially in regards to our rooms with a comfortable bed, shower and sound system. We are also thrilled to read that you were assisted profesionnally by our Reservations Department. We do however take note of your comments in regards to the humidity spots as well as the amount of coffee that you received in your room. We will take the necessary actions to follow-up with our housekeeping department. Please rest assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

Excellent.

Customer review rating 5.0/5

Anonymous Business - 17/07/2021 Confirmed reviews ALL

The stay was lovely as usual. I have noticed though that many of your employees have left the hotel or are in the process of leaving it - I am sorry to hear that, as they are one of the reasons why Sofitel is my preferred hotel.

Dear Mrs. K., We are greatful that you have taken the time to leave us a feedback concerning your recent stay at the Sofitel Brussels Europe. We would like to thank you for your loyalty and it is always such a pleasure to welcome you back as one of our most regular guests. Please rest assured that I will share your comments with our entire team, from the reservations department, to the concierge team, housekeeping, F&B and our Front Deks members. I am sure that this feedback will serve as an encouragement to all of our staff members, especially coming from one of our most valued guests. It is unfortunate that some of our staff members are leaving, but we are thankful for the time they have spend at the Sofitel Brussels Europe, being motivated and continuously professional, and we do wish them all the very best in their career and their future ambitions. You can however be certain that the Sofitel Brussels Europe will always value our members and regular guests and that we are already looking forward to welcoming you back. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager
Customer review rating 0.5/5

Anonymous Couples - 06/07/2021 Confirmed reviews ALL

Very disappointed. I had only asked one thing: a calm room. And what we got was a room directly facing a market square which was extremely noisy at night.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations due to a noisy room; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like to take the time to inform you that most of our Luxury Rooms are facing the Jourdan Square because of its beautiful views, but we can understand that they are more noisy when compared to our other rooms. We have taken note of your preference to a quiet and calm room, and we can assure you a better suited room during a next stay with us. Do certainly not hesitate to contact me in person through e-mail (ro…) in order to follow-up personally on your reservation and room attribution. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Romy Hannes Front Office Manager

Great stay

Customer review rating 5.0/5

Anonymous Business - 04/07/2021 Confirmed reviews ALL

Sofitel is my hotel of choice when I’m in Brussels. As per usual, this stay was very pleasant.

Dear Mrs. L., We are incredibly thankful that you have taken the time to leave us a comment after your recent stay at the Sofitel Brussels Europe. We are most delighted to receive positive feedback from our regular guests and especially to read that our staff members including Romy and Mamytsho were able to assist you. Thank you again for sharing your experience, and we are already looking forward to welcoming you back soon. Sincerely, Cyril Manguso General Manager

Excellent stay

Customer review rating 4.5/5

Anonymous Business - 28/06/2021 Confirmed reviews ALL

Very pleasant stay in a beautiful and spacious room with a most comfortable bed.

Dear Mrs. P., We very much appreciate that you have taken the time to leave us with a feedback concerning your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, and we are delighted to read that you enjoyed your room with our comfortable "Sofitel MyBed". Please rest assured that I will share your comments with our team and our receptionists. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

Very good stay

Customer review rating 4.5/5

Verena G. Business - 25/06/2021 Confirmed reviews ALL

very good stay as always, very friendly staff, nice hotel

Dear Mrs. G., We very much appreciate that you have taken the time to leave us with a feedback following your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, especially in regards to our team members and the quality offered. Please rest assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

OK experience

Customer review rating 3.5/5

Michael Business - 20/06/2021 Confirmed reviews ALL

In the lineup of Sofitel-hotels, the experience was rather 'OK'-ish, instead of the usual 'very good' or even 'exceptional'. This was partly due to the COVID-measures, though other hotels had already relaxed their policy. For example: breakfast was subpar, mediocre at best, with very little choice at quite a steep price. The room was up to standards of Sofitel, though the bed was not as comfortable as I remember. Also: there was no way to control the airconditioning in the room; changing the temperature had no influence whatsoever. As such, the room was too hot. In contrary to these points, staff was certainly friendly and eager to help. At the rate I paid for the room and extra's, I'd reconsider choosing another hotel for my next business stay in Brussels.

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry to read that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please let me express that we are taking necessary actions to follow-up with our technical manager in regards to the airconditioning in the room and with our F&B manager concerning the breakfast offer. Please rest assured that we will take the appropriate measures to address the problem and prevent future occurrence. We however would like to invite you for an upgrade in a suite for an upcoming stay with us (upon availability), and the opportunity to welcome you back in order to restore your faith with the Sofitel Brussels Europe. May we therefore kindly request that you contact me personally through email: ro… or +32 2 235 51 00. It would be my absolute pleasure to follow-up on your reservation personally and to assure a superb stay with us in the near future. For any further requests, I remain at your entire disposal. Sincerely, Romy Hannes Front Office Manager.

Great location, impeccable service

Customer review rating 5.0/5

Olga Business - 14/06/2021 Confirmed reviews ALL

I have stayed at your hotel several times between November 2020 and June 2021 and despite the Covid-related restrictions I was always very pleased with the efficiency and courtesy of the front desk staff and the comfort and cleanliness of the rooms. This time I had the additional pleasure of dining at the restaurant and at the café - the service was fast and efficient and the food excellent. I was also very pleased with the quality of the housekeeping service.

Dear Mrs. F., First of all, we would like to thank you to have taken the time to leave us with a wonderful comment following your recent stay at the Sofitel Brussels Europe. All our staff members are delighted to have the opportunity of welcoming you back while slowly opening all our departments again such as the Restaurant 1040. We are pleased to read that you had the opportunity to enjoy our excellent food and efficient and fast service offered, as well the pleasure of meeting our chef Fabrizio. We have furthermore taken note of your desire of having back the availability of fresh fruit juices, all bran cereal and muesli. Please rest assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

Excellent!

Customer review rating 5.0/5

Anonymous Business - 13/06/2021 Confirmed reviews ALL

Wonderful, as always, thanks to the very friendly and efficient staff. Thank you to the entire front desk team, and the reservations department team. Big thank you to Floreal for the bottle of wine during my last stay and to Antonio for keeping me in the same room when I had to go to a last minute one day mission to Luxembourg. It was great to see many of the standard bar team, they know my preferences well. It's a shame I don't get to meet the concierge team. Hope they come back soon.

Dear Mrs. K., First of all, we would like to thank you sincerely to have taken the time to leave us with a feedback following your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, definitely in regards to the friendly and efficiently service offered by our several departments, such as Sophie and Zola from our reservations team, Floreal and Antonio. Please rest assured that I will share your comments with all of our team members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our concierge team is looking forward to have the pleasure of welcoming you back soon as well! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

Excellent stay

Customer review rating 5.0/5

Anonymous Business - 04/06/2021 Confirmed reviews ALL

I always feel welcomed when I stay at the Sofitel. The staff is very catering and when I experienced Internet connectivity issues, the front Desk Manager Hanne was very quick to provide a satisfactory solution. When I asked to borrow a vase for my flowers, housekeeping brought several for me to choose from. Sofitel has become a home away from home for me.

Dear Mrs. L., We would like to thank you to have taken the time to leave us with a feedback in regards to your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, and we are delighted to read that you always feel welcomed by our staff members, and especially that they are ready to go above and beyond to assure a memorable stay with us. Please rest assured that I will share your comments with our team, particularly with Romy and our Housekeeping department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Well located

Customer review rating 4.0/5

John Business - 04/06/2021 Confirmed reviews ALL

Very nice room and also a great view on place jourdan. Excellent room service and good lunch

Dear Mr. L., Thank you to have taken the time to leave us with a feedback following your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, especially in regards to our room service and service offered by our front desk staff members. Please rest assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have however taken note that the invoicing has not been up to your expectations. May we kindly request you to inform us on what we could improve on the matter so we can better serve you in the future? You may always contact me personally through: ro… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

Exceptionnel service

Customer review rating 5.0/5

Kevin &. R. C. Families - 25/05/2021 Confirmed reviews ALL

Very impressed with the breakfast service and the kindness of the team there. Our little one was having a meltdown earlier in the morning and they managed to get him back in the mood. Very nice room, very clean as usual. We will definitely come back

Dear Mr. C., We very much appreciate that you have taken the time to leave us a feedback regarding your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive such positive feedback, especially in regards to our offered service and the quality of our rooms and cleanliness. Please rest assured that I will share your comments with our team, and definitely with our wonderful breakfast team who was able to assist you with turning around the mood of your little one early in the morning. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are already looking forward to have the pleasure of welcoming you back. Sincerely, Romy Hannes Front Office Manager

Lovely stay as usual and amazing F&B team

Customer review rating 4.5/5

Dhirapon C. Couples - 21/05/2021 Confirmed reviews ALL

This was our third staycation at Sofitel Brussels Europe and we simply adore this place. The staff are very welcoming and professional. As dining venues are reopening, we were pleasantly surprised that the drinks and dining outlets are now back. People should be flocking here but I think the lowkey reopening is the reason why there were fewer people than we thought there would be. A tip of hat to Toon who was a very welcoming host. Everything was just the way a Sofitel should be. The only thing I would say the staff missed a mark a bit is that my ALL status was not immediately recognised, but once I checked, the benefits were indeed provided.

Dear Mr. C., We very much appreciate that you have taken the time to leave us with a feedback in regards to your recent stay at the Sofitel Brussels Europe. It is always a such pleasure to receive positive feedback and we are utmost delighted to read that you enjoy your staycations with us. We hope to have the pleasure of welcoming you back soon for another getaway. Please rest assured that I will share your comments with our team following your warm feedback in regards to their welcoming and professional attitude, and most especially Toon. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do however take note that you were not recognized immediately as an ALL member. We will follow-up with our team in regards in order to avoid such an inconvenience at all times in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager
Customer review rating 5.0/5

Anonymous Business - 18/05/2021 Confirmed reviews ALL

Always excellent, this time with Antonio on reception, and a lovely lady who kindly moved me from a noisy room on the seventh floor to a quiet room on the fifth floor. The cleaning ladies are also very kind. Sophie Galindo has been exceptionally helpful lately, and I am very grateful to her for finding me a room next week at the EP rate.

Dear Mrs. c., We very much appreciate that you have taken the time to leave us with a comment following your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, especially during these difficult times, from our ALL members. Please rest assured that I will share your comments with our team, especially with Antonio, Sophie and the entire housekeeping department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

Magnificent Marriage Weekend

TripAdvisor rating 5.0/5

MeryemMeryouma 02/03/2021 TripAdvisor review

My husband and I spent two night at the Sofitel because we wanted to make our Covid marriage something special. Location and Staff made it a memorable getaway ❤️ Thank you so much!! You made it more special than we thought it would be. Not only by gifting us a suite for our special occasion, but also with your lovely prepared breakfast and dinner. You found a way to make everything lovely in such difficult times. Thank you to the magnificent staff who made us feel at home. Anyone there has to check out the Terrasse on the 7th floor which gives you an amazing view over Place Jourdan and Brussels. It is perfectly located to walk anywhere in the city.

Dear MeryemMeryouma, First of all CONGRATULATIONS ! And thank you so much for your Magnifique feedback ! It was our pleasure to welcome you for this special occasion and we are glad to read that we were up to your expectations. We will not forget to share your beautiful comment with our teams. Looking forward to welcoming you soon. Warm regards, Hicham Guest Relations Manager

Great hotel

TripAdvisor rating 5.0/5

113dimitrig 02/03/2021 TripAdvisor review

The perfect hotel in the perfect location. In the center of the EU neighborhood. Rooms are very spacious and breakfast is delicious. Will definitely stay here in the future when traveling to Brussels !

Dear 113dimitrig, It will remain for ever our pleasure to welcome you at Sofitel Brussels Europe ! Thank you so much for your 5 stars rate, we wish you all the best for your future. Looking forward to welcoming you soon. Warm regards, Hicham Guest Relations Manager

Courtesy and efficiency

TripAdvisor rating 5.0/5

olgaf625 Business - 22/11/2020 TripAdvisor review

In challenging times like these staying in a hotel can be a source of concern, whereas my recent stay at the Sofitel Brussels Europe was completely positive. The staff was courteous and efficient and the cleanliness and comfort of my room made me feel completely relaxed and safe. The restaurant was closed on account of the current restrictions, but the grab-and-go breakfast in the lobby and the takeaway meals from the restaurant were great.

Dear customer, We are very pleased that your stay at the Sofitel Brussels Europe went well. Thank you for taking the time to share your positive experience on Tripadvisor. It is with great interest that we have taken your comments, and your encouragement has been passed on to all the departments concerned. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Please do not hesitate to let us know your preferences so that we can prepare your next stay according to your expectations. We remain at your entire disposal for all your future requests and we hope to have the pleasure of welcoming you very soon for a new Sofitel experience. Yours sincerely Hervé Deniau Executive Assistant Manager

Chic Hotel overlooking Place Jourdan

TripAdvisor rating 5.0/5

983annsofi 12/09/2020 TripAdvisor review

So elegant hotel, clean and exquisite design. The staff was nice, polite and service minded. I really did appreciate the stay in Sofitel Europe overlooking Place Jourdan. The bar was smart and had a palette of tasty drinks.

Dear 983annsofi, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hicham Guest Relations Manager

Brussels

TripAdvisor rating 4.0/5

kristinken 08/07/2020 TripAdvisor review

The hotel is in a lovely little square surrounded by restaurants ,bakeries pub supermarkets pubs and a park!not so far from the city center ,40 min walking or 30 minutes by metro.the hotel is more a 4 star business hotel then a 5 star one.the table and the wardrobe were a little bit scratched and the shower door wasn't working properly.Everyday 2 bottled water per person are free.The shampoo ,shower gel and body cream from hermes are wonderful.The hotel is clean.Due to covid the breakfast is offered in the room.There are different options but each of them only include one juice and one beverage plus the food items of course .in my opinion a 5 star hotel shouldn't limit a breakfast beverage option .The radio system and the bed are great.

Dear Kristinken, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hicham Guest Relations Manager

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