Sofitel Brussels Europe 5 stars

Dear Mr D., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to apologize for your bad experience at your arrival at our hotel.The Front Office Manager will be notified of your comments for the purpose of improving our service and preventing a similar situation from occurring in the future. Furthermore, I would like to offer you a free upgrade to one of our beautiful Junior Suites during your future stay at our establishment. Please feel free to contact me directly for your next reservation, I am Sophie, the Guest Relation & Duty Manager. It will be our pleasure to arrange your stay and ensure that it will be a memorable experience for you. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophie Conatrdi Guest Relation & Duty Manager

Dear Mr M., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If you wish to collect points from Accor, you must book directly through our website. All hotel brands follow the same policy. We would greatly appreciate if you could share with us more information about your experience at our establishment, since this would allow us to better understand the situation and provide you with more information. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophie Contardi Guest Relation & Duty Manager

Dear Mr B., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I really regret that you were not satisfied with our service at our recpetion. We will share your comments with our Front Office Manager and our General Manager to ensure that this type of situation does not occur again in the future. Would you be able to provide us with more information about your experience at our reception? It could help to improve our service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophie Contardi Guest relation & Duty Manager

Dear Mr O., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie Contardi Guest Relation & Duty Manager

Dear Mr B., On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review. It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations. Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments. Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Thank you again for sharing your feedback, Contardi Sophie Guest relation & Duty Manager