Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.6/5 1,746 reviews

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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,746 reviews

TripAdvisor Rating  4.5/5  288 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Barry K. Families - Confirmed reviews ALL

We had a very pleasant family stay at this hotel in Brussels. The rooms and facilities were comfortable and well maintained, and all staff were friendly and professional. The location is very convenient, with easy access to the EU institutions, public transport, and plenty of nearby bars and restaurants. A special mention goes to Uncle Jimmy, whose excellent customer service truly stood out and made our stay even more enjoyable.

Dear Mr. K., We would like to thank you for taking the time to share your kind and detailed feedback following your recent family stay at the Sofitel Brussels Europe. We are delighted to learn that you enjoyed a comfortable and pleasant experience with us, and that our well-maintained rooms, facilities, and convenient location contributed positively to your stay in Brussels. It is equally rewarding to know that the friendliness and professionalism of our team met your expectations. We would also like to express our sincere appreciation for your recognition of a team member whose excellent customer service made a meaningful difference to your stay. Such feedback is a great source of motivation for our colleagues and reinforces our commitment to delivering attentive and personalized service. As a valued ALL – Accor Live Limitless Silver member, your satisfaction is especially important to us. We thank you for your recommendation and for your thoughtful feedback, which supports our ongoing efforts to continuously enhance the guest experience. We hope to have the pleasure of welcoming you and your family back to the Sofitel Brussels Europe in the near future. Warm regards, Martina Costa Guest Relation & Duty Manager

Friendly staff, nice hotel.

TripAdvisor rating 4.0/5

freys7890 TripAdvisor review

Stayed 2 nights in suite and a standard room. The rooms are ok, basic. Sadly i did not get the sofitel standard bedding. The topper is soft and good, and also the sheets lovely, but the bedding lacks of support. (i have a sensitive back and thats why i chose this hotel instead of the Le Louise after knowing it had become MGallery) Breakfast is good with good selection and i love the greens section. The staffs were all friendly and helpful. Location is not center but wonderful, i like staying in this square. Its a change from the Le Louise area. We came in during the new year and on 31st most establishments are closed in this square. It is easy to take uber everywhere though. We are accor diamonds, and this hotel has no executive lounge. seems like its not a thing in Sofitel accross Europe.

Customer review rating 2.0/5

Zebedee T. Families - Confirmed reviews ALL

Not the best. Rooms were not cleaned till 5pm despite placing the clean room sign since 9am. Finally came when I was taking a nap. Bar experience atrocious. 1st day, had been handed the menu abruptly and waiter never came back. I left after 15 mins. Bar was not full. 2nd day, came back with family, only one bartender who doubled as a waiter, was visibly stressed as he took our orders and prepared the drinks loudly clanking away. Asked for chips or peanuts and was showed a hand and never returned. Understandably, the bar was understaffed for its size however the professionalism and skill in handling a bar is lacking only 8 people in total. Stressful experience all in all.

Dear Mr T., Thank you for taking the time to share such detailed feedback following your recent stay at Sofitel Brussels Europe. I am sincerely sorry to read that your experience did not meet your expectations, and please accept my apologies for the inconvenience and frustration caused during your visit. First and foremost, I would like to address the housekeeping delay. Having your room cleaned as late as 5:00 pm, despite placing the request early in the day, is clearly unacceptable and does not reflect our standards. The interruption during your rest further adds to the inconvenience, and I truly regret this situation. Your comments have been shared with our Housekeeping Manager to ensure a thorough review of procedures and staffing coordination, particularly during busy periods. I am equally concerned by your experience at the bar. The lack of follow-up, long waiting times, and the overall impression of stress and disorganisation you describe are far from the level of professionalism we aim to provide. While operational constraints may occur, they should never impact the quality of service or guest interaction to this extent. Your feedback has been escalated to both our Food & Beverage Manager and Hotel Management, so that corrective measures can be taken regarding staffing, service flow, and guest care. Please also accept my apologies for the lack of engagement at check-out. Taking the time to thank our guests and inquire about their stay is a fundamental part of the departure experience, and we regret having missed this opportunity with you. We are grateful for your honest remarks, which help us identify areas requiring immediate attention. As a valued ALL Platinum member, your experience is particularly important to us, and I truly regret that we did not provide you with the level of recognition and service you are entitled to expect. Should you wish to discuss your stay further, I would be more than happy to do so personally. We sincerely hope you will consider giving us another opportunity to restore your confidence in Sofitel Brussels Europe. Kind regards, Clara Rondini Guest Relation & Duty Manager Sofitel Brussels Europe

Customer review rating 4.5/5

Dariana B. Friends - Confirmed reviews ALL

Even after some misunderstanding the staff managed to meet my expectations and make our stay memorable. Thank you

Dear Ms. B., Thank you very much for taking the time to share your feedback following your stay at the Sofitel Brussels Europe. We are delighted to read that you appreciated our location and the kindness and service-oriented attitude of our team. Even more so, we are pleased to know that despite a small misunderstanding, our staff was able to meet your expectations and turn your stay into a memorable experience. This is exactly the level of service we strive to provide. Thank you again for your trust and your recommendation. We truly hope to have the pleasure of welcoming you back very soon, whether with friends or on another occasion. Kind regards, Clara Rondini Guest Relation & Duty Manager

Customer review rating 3.0/5

Oleg D. Families - Confirmed reviews ALL

dissapointing absence of a special floor and lounge

Dear Mr D., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret that your experience did not fully meet your expectations, particularly regarding the absence of a dedicated lounge or special floor for ALL Platinum and Diamond members. We fully understand how important recognition and exclusive spaces are for our loyal members. Please be assured that your comments have been shared with Hotel Management, so they may be taken into careful consideration as part of ongoing reflections on member benefits and service enhancements. We nevertheless thank you for highlighting our convenient location and the professionalism of our team, and we truly hope to have the opportunity to welcome you again and provide you with a more personalized experience in the future. Kind regards, Clara Rondini Guest Relation & Duty Manager

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Other web-users rate our hotel

  • 340 reviews 9.1/10 Location
  • 667 reviews 8.2/10 Room
  • 891 reviews 9.1/10 Service
  • 20 reviews 5.6/10 WiFi
  • 335 reviews 9.2/10 Breakfast
  • 165 reviews 7.9/10 Cleanliness
  • 84 reviews 8.7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.