Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.6/5 1,731 reviews

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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,731 reviews

Customer review rating 4.5/5

Martin K. Couples - Confirmed reviews ALL

Staff members very professional.

Dear Mr. K., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to read that you enjoyed our location and that our team made a positive impression on you with their professionalism. Your kind words are truly appreciated and will be shared with the entire team. At the same time, we take good note of your comment regarding the need to update the rooms. Please rest assured that your feedback is important to us, and we are continuously working on maintaining and improving our facilities to enhance our guests’ comfort. We are very pleased to see that you would highly recommend us and that many aspects of your stay, from booking to departure, met your expectations. We hope to have the pleasure of welcoming you again in the near future. Kind regards, Charlotte Coppée Guest Relation & Duty Manager

Customer review rating 5.0/5

Claire P. Couples - Confirmed reviews ALL

Clean...had everything we needed. Friendly helpful staff!

Dear Mrs. P., We would like to thank you for your wonderful rating following your stay at the Sofitel Brussels Europe. We are delighted to read that you had such a pleasant stay with us and that you appreciated the cleanliness, comfort, and the friendliness of our team. It is especially rewarding to know that everything met your needs and contributed to an enjoyable experience. A special thank you for highlighting Jimmie, your kind words will certainly be shared with him, as they will mean a lot and serve as great motivation. We also appreciate your valuable feedback regarding value for money, as it helps us continuously improve our services. We are looking forward to welcoming you again soon for another memorable stay! Warm regards, Charlotte Coppée Guest Relation & Duty Manager

Customer review rating 5.0/5

Marc T. Business - Confirmed reviews ALL

Please increase the period of breakfast in the weekends for residents --- closing at 10.30am is not ideal (allow at least until 11am in the weekend or room service for weekends without extra cost beyond 10.30)

Dear Monsieur, We sincerely hope that you came back safely. First of all, thank you for your detailed feedback. We’re delighted to hear that you enjoyed our convenient location, comfortable stay, and the quality of our service. Concerning the breakfast, kindly be informed that breakfast is already available until 11:00 AM on weekends and bank holidays. In addition, room service breakfast is available until noon for your convenience. Please accept our most sincere apologies if this information was not shared with you upon your arrival or during your stay. This does not reflect the level of service we strive to provide, and we will ensure better communication moving forward. Regarding your comment about the lack of loyalty program recognition, we sincerely apologize if your experience did not meet expectations in this area. Recognizing and rewarding our loyal guests is very important to us, and we will address this with our team to ensure improvements are made. Thank you again for sharing your thoughts and for your loyalty towards the All Accor program. your feedback helps us continue to enhance our guest experience. The whole team remains at your entire disposal should you need, Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Customer review rating 0.5/5

Yan Z. P. Families - Confirmed reviews ALL

Extremely disappointing stay at Sofitel Brussels. We stayed 2 nights in the Prestige Suite and there was no housekeeping or turn down service provided. Additionally breakfast was separately chargeable at 40 euros per person PER DAY. Thats absolutely insane and miserly considering the room is already over 1k per night. Lastly, there was a farmers market outside that happens every Sunday, but the staff didn’t think of mentioning it to us, despite knowing we were parking on-street, causing our car to get towed away. The absolute shocking thing is that they simply handed us a pre-printed flyer with the list of instructions to get the car back. Doesn’t that just mean that hundreds of unsuspecting tourists must have also gotten their car towed away, for the hotel to design and print a flyer just for this? This lack of attention to detail is what differentiates a true “luxury” hotel, that Sofitel brands itself as, from a run of the mill hotel that simply provides you a room to sleep in. I’ve been a loyal Platinum member of Accor for the last few years but not anymore.

Dear Mrs. P., Thank you for taking the time to share your detailed feedback following your recent stay at Sofitel Brussels Europe. We are truly sorry to read that your experience did not meet your expectations, especially given the nature of your stay in our Prestige Suite. Please accept our sincerest apologies for the lack of housekeeping and turndown service during your stay. This is certainly not reflective of the level of service we strive to provide, and your comments have been shared with our Housekeeping Manager for immediate review and corrective action. We also regret your disappointment regarding the breakfast pricing and selection. While this is not always included depending on the rate booked, we fully understand your expectations given your overall experience, and your feedback has been noted for further consideration. Regarding the Sunday market and the towing of your vehicle, we deeply apologize for the inconvenience caused. We completely understand how frustrating and stressful this situation must have been. We sincerely regret that this was not proactively communicated to you despite your parking situation, and we also take seriously your remarks about how this was handled by our team. This has been shared with our Front Office Manager to ensure clearer communication and more attentive assistance moving forward. We are equally sorry for the difficulties experienced during your arrival, including the confusion around your early check-in despite the information provided in advance. This is not the seamless and personalized welcome we aim to deliver, and we are addressing this internally with our reception team. Furthermore, we regret the maintenance issue you encountered with the toilet, as well as the inconvenience during check-out regarding the lack of printed receipts. These elements fall short of our standards, and your comments have been shared with the relevant Managers to prevent recurrence. Finally, we are especially concerned to read that this experience has impacted your loyalty to ALL – Accor Live Limitless. Please be assured that your feedback is extremely important to us, and we would very much appreciate the opportunity to restore your confidence in our services. We hope you will give us another opportunity to provide you with the level of service you rightfully expect. Kind regards, Charlotte Coppée Guest Relation & Duty Manager

Customer review rating 5.0/5

Mark S. Business - Confirmed reviews ALL

Very nice

Dear Mr. S., Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are delighted to read that you enjoyed your experience with us, from your accommodation and breakfast to the service provided by our team. Your kind mention of our breakfast staff will be shared with great pleasure, as it is a wonderful encouragement for the team. We would also like to sincerely thank you for your loyalty as a Classic member of the ALL – Accor Live Limitless programme. Your trust and support mean a great deal to us. We very much look forward to welcoming you again on your next visit. Kind regards, Charlotte Coppée Guest Relation & Duty Manager

Other web-users rate our hotel

  • 332 reviews 9.2/10 Location
  • 647 reviews 8.3/10 Room
  • 888 reviews 9/10 Service
  • 16 reviews 6.2/10 WiFi
  • 335 reviews 8.8/10 Breakfast
  • 165 reviews 7.8/10 Cleanliness
  • 87 reviews 7.8/10 Bar

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