Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.6/5 1,707 reviews

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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,707 reviews

TripAdvisor Rating  4.5/5  287 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Luis A. Couples - Confirmed reviews ALL

Amazing check in experience !

Dear Mr. A., Thank you very much for taking the time to share your experience following your stay at Sofitel Brussels Europe. We are delighted that you enjoyed your check-in experience and found your room immaculate. However, we sincerely regret the inconvenience you experienced with the shower temperature. Please rest assured that your comments have been already shared with our Maintenance Manager to ensure this is addressed promptly. We truly appreciate your feedback as it helps us continually improve our services, and we hope to have the pleasure of welcoming you back for an even more seamless stay in the future. Warm regards, Clara Rondini Guest Relation & Duty Manager

Customer review rating 4.5/5

Tim S. Business - Confirmed reviews ALL

early arrival was not a problem and as my meeting got a bit delayed, no problem with (slightly) late check out. Parking is always good to have, breakfast was very good as to be expected in a Sofitel.

Dear Mr. S., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Brussels Europe. We are delighted to read that your early arrival and slightly later check-out were seamless, and that you enjoyed our breakfast and parking facilities. It is always a pleasure to hear that our guests’ experiences meet expectations, and we greatly appreciate your kind words regarding our service and overall comfort. Your feedback regarding our sustainable development initiatives is also noted, and we will continue to strive for improvements in this area to enhance the guest experience. We look forward to welcoming you back to Sofitel Brussels Europe on your next visit and hope to make it even more exceptional. Warm regards, Clara Rondini Guest Relation & Duty Manager

Customer review rating 5.0/5

Armelle B. Families - Confirmed reviews ALL

ensemble du personnel adorable

Dear Ms. B., Thank you very much for your wonderful review following your stay at Sofitel Brussels Europe. We are delighted to hear that you had an excellent experience and that our entire team made such a positive impression. Your high recommendation and loyalty as an ALL Silver member mean a lot to us. It was a pleasure to welcome you and your family, and we very much look forward to welcoming you back on your next visit to Brussels. Kind regards, Clara Rondini Guest Relation & Duty Manager

Customer review rating 5.0/5

Karen M. Families - Confirmed reviews ALL

Another stay at the Sofitel in Place Jourdan in a few weeks, this time we arrived into a December festivity. Calls on staff were high as there were parties coming and going. Despite this, a smiling woman on reception still found time to welcome me back by name. In the bustling hotel bar, another staff member greeted me similarly. Then, "A glass of Sancerre and a glasss of water, yes?!", she remembered! One morning, our son arrived unexpectedly and was immediately accommodated even as the dining room was closing. Another morning we imported our small grandson, Max (aged two-and-a-half), for the breakfast buffet. Again, we were looked after with great hospitality and patience! I'm coming back in January and, rather than it becoming a chore, the result of this great service is that I'm looking forward to another happy, comfortable stay!

Dear Ms. M., Thank you very much for your wonderful and detailed feedback following your stay at Sofitel Brussels Europe. We are delighted to hear that our team made your visit so memorable, from the warm welcome at reception to the attentive service in the bar and at breakfast. It is always a pleasure to make our regular guests feel recognized and truly at home. We are also thrilled that your son and grandson were accommodated smoothly and that you continue to enjoy our rooms, beds, and sustainable initiatives. Your appreciation for these details means a lot to us and motivates our team to maintain this level of service. We very much look forward to welcoming you back in January and to making your next stay as happy and comfortable as the last. Kind regards, Clara Rondini Guest Relation & Duty Manager

Customer review rating 1.5/5

Franco C. Friends - Confirmed reviews ALL

We arrived at the hotel around 12 p.m. A young woman greeted us, showing the same level of interest as a stranger on the street — in other words, none. The check-in lasted exactly 30 seconds: not a single explanation about the hotel, breakfast times… nothing. It is true that the room was ready and they allowed us to check in before the official time. When we returned in the afternoon, we found a welcome note in the room with two Lotus-type cookies (the kind you get as a courtesy with a coffee). Well, it’s the thought that counts. What concerns me most is that, in the hallway outside the room, I found a post-it with my first name, last name, and room number. I assume it had been attached to the note along with the “amenity”, but this is a huge breach of confidentiality: my full name and room number lying around in the corridor. (I have a photo of the post-it.) I have no words. I want to give special mention to the lady who speaks Spanish at breakfast (I’m sorry I can’t remember her name). Her service was truly worthy of a 5-star hotel. Unfortunately, she was the only one. On the first day, when we arrived at breakfast, a very friendly gentleman offered us coffee… I am still waiting for him to bring it. The breakfast itself is not bad, although one day the eggs were perfectly creamy and the next day they were dry, cooked without the slightest care. But the last straw was on the day of check-out. We asked if we could stay in the room until 12:30, and a receptionist confirmed over the phone that it would be no problem. So imagine my surprise when, at around 12:05, we received a call in the room saying we had to leave at 12, and the tone of the call nearly implied that we were already late and what we were waiting for. We explained that we had been given the OK to leave at 12:30, and her response was “oh, okay,” and she hung up. Such a lack of communication and, consequently, such poor customer service. Truly, nothing like what one would expect from a 5-star hotel.

Dear Mr. C., Thank you very much for taking the time to share your detailed feedback. I am truly sorry to read that your experience at Sofitel Brussels Europe fell far below the high standards you rightly expect from a five-star hotel. Please accept my sincere apologies for the shortcomings you encountered during your stay. I am particularly concerned about your comments regarding check-in, the handling of your personal information with the Post-it note, and the miscommunication at check-out. This is certainly not reflective of the service we strive to provide, and I have immediately shared your feedback with our Front Office Manager to ensure that such incidents do not occur in the future. I am glad, however, to hear that you received excellent service from Liliana, our Spanish-speaking colleague at breakfast, who has been with us for around 10 years. We will ensure your compliments are passed on, as it is important to recognize those who exemplify the service standards we expect. Regarding the inconsistencies at breakfast and other points you raised, we will review our procedures with the team to ensure a more consistent and attentive experience for our guests. As a gesture of goodwill and to restore your trust in us, we would be delighted to offer you a room upgrade and breakfast for your next stay at Sofitel Brussels Europe. Should you wish to take advantage of this, please contact me directly at h5… , and I will personally ensure that your next experience exceeds expectations. We sincerely hope you will give us another opportunity to provide the five-star experience you deserve. Warm regards, Clara Rondini Guest Relation & Duty Manager

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Other web-users rate our hotel

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  • 20 reviews 5.6/10 WiFi
  • 334 reviews 9.1/10 Breakfast
  • 168 reviews 8/10 Cleanliness
  • 83 reviews 8.8/10 Bar

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