Sofitel Brussels Europe Hotel 5 stars

Lovely, as always, thanks to the wonderful staff at the hotel.

The reasons for the low rate that I am giving you as far as my last experience is concerned are two: first, that, for the first time in several years of my staying at the hotel regularly, my room didn't have a coffee machine that worked on capsules. I was counting on that, especially as bars and restaurants were closed due to Covid-19 and I don't like instant coffee. Second, that I used the safe in the bedroom and when I wanted to open it, it didn't work. According to the helpful member of staff that came to my rescue, it had something to do with the batteries running low.

It was a decent stay, not memorable in any way.

Very nice staff, safety measures are good, nice room

AS always happy to be back ,and although the hotel is different due to teh Covid restriction and its consequences, great to find the usual warm and efficiently organised hotel services

Responsive and focused services - nothing was too much trouble

I stayed for a few days to celebrate my birthday and the staff did everything they could to make my day really special with several surprises and an amazing meal from the restaurant.

As a loyal guest with the Sofitel Brussels Europe, I've enjoyed each and every stay at the property. This particular visit was less than stellar due to a few incidents that have already been reported to management (very slow Internet speed, staff mistakenly approached my door after midnight and incorrect invoice upon check out). I trust these issues will be resolved.

excellent service and quality of care despite the covid restrictions, particularly in offering neuhaus chocolate with tea in my search for a late night sweet! the only thing preventing me from awarding 10 is the food situation where although the dinner was very good, it was microwaved which is unacceptable for sofitel, regardless of any restrictions, and the breakfast where one would expect that if you go with packaged goods to at least select a natural/organic provider and fresh juice (if you offer fruits then throwing them in the juicer and making juice out of them is not a stretch, no?)

Comfortable room with well equipped bathroom

My husband and I spent two night at the Sofitel because we wanted to make our Covid marriage something special. Location and Staff made it a memorable getaway ❤️ Thank you so much!! You made it more special than we thought it would be. Not only by gifting us a suite for our special occasion, but also with your lovely prepared breakfast and dinner. You found a way to make everything lovely in such difficult times. Thank you to the magnificent staff who made us feel at home. Anyone there has to check out the Terrasse on the 7th floor which gives you an amazing view over Place Jourdan and Brussels. It is perfectly located to walk anywhere in the city.

The perfect hotel in the perfect location. In the center of the EU neighborhood. Rooms are very spacious and breakfast is delicious. Will definitely stay here in the future when traveling to Brussels !

Super fast check-in and check-out. Breakfast really well organised!

Very nice stay and always warmly welcome. The staff is very nice to the guests and the fact that we could bring food from outside due to Covid situation in the hotel, is a very good idea. Very good breakfast, well organized and very tasty

Room and location were ok but the service was 5 star unworthy. We ordered breakfast on Valentine’s day, which did not get delivered. No proactive communication was done on delay or potential issues to get it delivered. When asking for updates ourselves, the reception was either lying or putting us on hold without coming back to us. When checking out, no apologies were given, nor an explanation why breakfast didn’t get served. Not recommended. Which should have been a special Valentine experience ended up in a lot of frustration.