Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.5/5 1,732 reviews

Best price
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Sofitel Brussels Europe - Image 1
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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,732 reviews

TripAdvisor Rating  4.5/5  257 reviews

Certificate of excellence 2024

The perfect hotel and excellent stay

Customer review rating 5.0/5

Georgios K. Friends - Confirmed reviews ALL

This is the second time I’ve stayed at this hotel, and once again, it has exceeded my expectations. The most important aspect of any beautiful hotel isn’t just its appearance—it’s the people who work there. The staff are the true reflection of your company, and they are what makes your hotel truly stand out. The reception staff handled us with professionalism, were incredibly helpful, and made us feel warmly welcomed. The restaurant and bar staff were equally professional, accommodating all our requests with ease. Their attentiveness and dedication left us very impressed and satisfied. In conclusion, my friends and I are extremely happy with our stay, all thanks to your exceptional and professional team members. Kind regards, Georgios K.

Dear Mr K., Thank you for choosing the Sofitel Brussels Europe for your stay in our beautiful capital! We are more than grateful to you for taking the time to rate your stay. Rest assured that your lovely comments will be shared with our teams, specially with Martina, and hotel Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you again very soon with your friends! Yours sincerely, Clara Rondini Guest Relation & Duty Manager

Wonderful staff and a beautiful hotel

Customer review rating 5.0/5

Rachel C. Families - Confirmed reviews ALL

The experience from the check-in to the check-out was incredible. The room ad breakfast was wonderful. Jimmy in the restaurant made every morning fun.

Dear Mrs C., We would like to thank you for your very high rating of 10/10 for your stay at the Sofitel Brussels Europe. We are glad you were satisfied with your arrival/departure, our service and breakfast. I have already share your comment with our team, and specially to Jimmy and our Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you again soon! Sincerely, Clara Rondini Guest Relation & Duty Manager

Very very good hotel 😊🌹

Customer review rating 4.5/5

Mamdouh M. Families - Confirmed reviews ALL

Really, Sofitel Brussels Europe one of the greatest hotels and best hospitality i found.. This will make me put it under my consideration in my future when visiting Brussels next time.

Dear Mr M., We would like to thank you for your very high rating of 9/10 for your stay at the Sofitel Brussels Europe. We are glad you were satisfied with our service! I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you again soon! Sincerely Clara Rondini Guest Relation & Duty Manager

Theft/ Serious Security Breach, and Invasion of Privacy to my room – Immediate Action Required

Customer review rating 0.5/5

Mehdi Solo - Confirmed reviews ALL

During my stay at Sofitel Brussels Europe (room 614), my Rolex gold watch, worth over €22,000, was stolen while I was in the shower. Despite a “Do Not Disturb” sign, someone entered my room and violated my privacy. The hotel staff’s response was shockingly unprofessional. despite I have payment deposit in reception to cover any delay or incident I was aggressively pressured to leave my room early by a staff member, Abdelnnour Djemai, who refused to provide his name when he came to my door. Reception staff were dismissive and refused to assist with contacting the police. I have filed a police report, and if this matter is not resolved promptly, I will pursue further legal action and public exposure.

Dear Mehdi, Thank you for taking the time to rate your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations in all aspects; please allow me to express my sincerest apologies. It is normal procedure at check-in to request a guarantee to cover any incidentals. Additionally, you were upgraded to a superior room and provided with VIP amenities as a gesture of goodwill. Our team also attempted to connect with you later in the evening, but you were unavailable. Regarding the check-out process, while no late check-out request was received from you or your agency, we extended flexibility until 2 PM. Unfortunately, subsequent efforts to communicate with you were met with challenges, including a disconnected room phone and negative interactions with our team members. Despite this, our staff remained professional throughout. We value feedback that allows us to grow and improve, however it is equally important for us to ensure transparency and fairness in addressing such situations. We are committed to maintaining respectful communication and resolving concerns effectively. Should you wish to discuss this matter further or provide additional insights, we remain open to a respectful and transparent dialogue. Best regards, Martina Costa Guest Relation & Duty Manager

Great stay!

Customer review rating 4.5/5

Vicki Couples - Confirmed reviews ALL

Miss Clara who checked us in was very warm and helpful! Housekeeping team was also nice and friendly. Love the sumptuous breakfast! One lady and gentlemen who particularly remembered my 2 tea bags were great! A wonderful stay with Sofitel Brussels Europe!

Dear Vicki, We would like to thank you for your very high rating of 9/10 for your stay at the Sofitel Brussels Europe. We are delighted to hear that you had such a memorable stay with us. Miss Clara and the housekeeping team will be thrilled to know that their warmth and friendliness added a special touch to your visit. It is equally gratifying to learn that our breakfast team, especially the lady and gentleman who remembered your tea preference, made such a lasting impression. Your feedback about the room's wall and maintenance is greatly appreciated. Please rest assured that we will pass your comments along to our technical manager to address these points promptly. Thank you once again for your kind words and constructive comments. We look forward to welcoming you back for an even more magnifique stay that earns a perfect score! Warm regards, Martina Costa Guest Relation & Duty Manager

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Other web-users rate our hotel

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  • 344 reviews 9/10 Breakfast
  • 211 reviews 8.3/10 Cleanliness
  • 94 reviews 8.7/10 Bar

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