Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.5/5 1,704 reviews

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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,704 reviews

TripAdvisor Rating  4.5/5  253 reviews

Certificate of excellence 2024

Relaxing stay

Customer review rating 5.0/5

Michelle Couples - Confirmed reviews ALL

The hotel is amazing. The beds have to be the highlight, are extremely comfortable. The staff were so friendly and also very helpful. The breakfast in the room was amazing also.

Dear Michelle, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback about our service, breakfast and confort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clara Rondini Guest Relation & Duty Manager

A great hotel!

Customer review rating 4.0/5

Enrico S. Solo - Confirmed reviews ALL

I went to Brussels on a quick biz trip and just came back. Sofitel rarely lets me down and even this time it was good. As a Gold customer i would have expected an upgrade and possibly free breakfast (€38 pn) but wasn't offered. Extremely quiet room, 720, on 7th floor. First night something happened to mains and TV didn't work. staff came evening time but couldn't fix it. morning after an engineer came and found the outside meter tripped, possibly because something happened in another nearby room, system is wired in twos. all good though. I will certainly go back.

Dear Mr.S., First of all, we would like to thank you for taking the time to rate us. We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback for example for the quietness of the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the benefits of being an Accor member, I am sorry that you were not inform about the upgrade from a Classic Room to a Superior Room upon your arrival. We will make sure for your next stays you are informed. Regarding the Breakfast, we offer it complimentary on week-ends for our Diamond members. We are sorry for the inconvenience caused. We are sincerely sorry that you had an issue with the TV. We will inform our Technical Manager to ensure this situation does'nt happen in the future. Thank you again for sharing your experience, your satisfaction with our room and we hope your next visit will be as pleasant as the previous one. Sincerely, Clara Rondini Guest Relation & Duty Manager

Wonderful hotel

Customer review rating 5.0/5

Emma Families - Confirmed reviews ALL

We had a lovely 2 night stay in Brussels. The hotel was comfortable and well presented.

Dear Emma, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted that you enjoyed the comfort of our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clara Rondini Guest Relation & Duty Manager

Luxury hotel

Customer review rating 4.5/5

Z.k. Business - Confirmed reviews ALL

My stay was lovely, everyone was kind, the room was very quiet as requested. The hotel is well designed and elegant. I loved fresh flat and sparkling water in the fridge every day. Lovely little chocolates, too. The staff are extremely professional and forthcoming.

Dear ZK, We would like to thank you for your very high rating of 9/10 for your stay at the Sofitel Brussels Europe. We are glad you were satisfied with our hotel design, our service and the chocolate touch. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you again soon! Sincerely, Clara Rondini Guest Relation & Duty Manage

Customer review rating 3.0/5

Leanne Business - Confirmed reviews ALL

I am a silver member and I stay at the hotel almost every month for work. This month, besides the fact that I did not receive the welcome note (with complimentary drink and chocolates), I have not yet received the points in my account. Also, what disappointed me and my bosses this time was how we paid and got a confirmation for the late check out a month earlier and a day before check out, we got to know that since the hotel was fully booked we had to either book for an extra night or book late check out till 3pm. I must say that since this never happened to us during the last few years and we always had an excellent service at the hotel. I thank you for your time to read this message and I hope and wish that we won't experience this again during our upcoming visits. Best regards Leanne

Dear Leanne, First of all, we would like to sincerely thank you for taking the time to rate your stay at Sofitel Brussels Europe once again. We deeply appreciate your loyalty as an Accor Silver member and are truly grateful for your continued trust in choosing our hotel. Upon reviewing your reservation, we found that the payment was made entirely by your company, which is why you did not receive the loyalty points. Please note that in order to earn points, bookings must be made directly with us, as third-party payments do not qualify for points accumulation. We apologize for any confusion regarding the late check-out confirmation, and we also regret the oversight regarding the welcome card and chocolates in your room. These issues have been communicated to our Front Office Manager to ensure they are addressed and do not happen again in the future. We sincerely hope to have the pleasure of welcoming you back on your next visit, where we will strive to exceed your expectations and provide you with a memorable stay. Warm regards, Martina Costa Guest Relation & Duty Manager

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Other web-users rate our hotel

  • 397 reviews 9.3/10 Location
  • 759 reviews 8.3/10 Room
  • 961 reviews 9.1/10 Service
  • 32 reviews 5.1/10 WiFi
  • 326 reviews 9/10 Breakfast
  • 204 reviews 8.1/10 Cleanliness
  • 91 reviews 8.6/10 Bar
  • 5 reviews 2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.