Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.6/5 1,720 reviews

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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,720 reviews

Customer review rating 3.5/5

Ralph C. Business - Confirmed reviews ALL

I'd traveled a long way to get to Brussels and wanted to use my loyalty card to get some points. Apparently you can't if your booking was via a group like a conference, even though I was also paying the bill. Then I was asked for email, mobile etc. I'll be honest, after a long journey I just wanted to get to the room and go to bed! Compared to other hotel chains (Radisson, Hilton etc) Sofitel seems to love bureaucracy and rules vs just getting me to my room quickly. Having said all that, the room, bed and breakfast were very good. So if you're not extremely tired you can probably put up with the faffing about at the desk.

Dear Monsieur, Thank you for taking the time to share your detailed feedback following your recent stay with us. First and foremost, please accept our sincere apologies for the frustration experienced upon arrival after your long journey. We fully understand that, after extensive travel, a smooth and efficient check-in experience is essential, and we regret that the process felt overly complicated and time-consuming on this occasion. We are particularly sorry for the disappointment regarding the ALL loyalty program conditions linked to group and conference bookings. While certain reservation types unfortunately are not qualifyied for points or benefits according to program policies, we completely understand how disappointing this may feel, especially when personally settling the bill. Your comments regarding the check-in formalities and overall perception of unnecessary bureaucracy have been carefully noted and will be shared internally, as guest feedback such as yours is invaluable in helping us improve the arrival experience we provide. At the same time, we are pleased to know that you appreciated the comfort of your room, the quality of the bed, as well as the breakfast experience. Your positive remarks on these aspects are truly appreciated and encouraging for our teams. We also regret that the WiFi experience did not fully meet your expectations, particularly regarding accessibility and connection speed. Please rest assured that your observations have been communicated to the relevant departments for review. We genuinely value your loyalty as an ALL Classic member and hope to have the opportunity to restore your confidence during a future stay with us by providing the seamless and welcoming experience you rightfully expect. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Customer review rating 4.5/5

Sobia A. Business - Confirmed reviews ALL

Everything was very good, from the reception and check in staff to the wonderful staff in the breakfast area who are always so welcoming. Only issue was that I never seem to have any welcome chocolate in my room but my colleague who stays in the same hotel always has the Neuhaus chocolates - pretty inconsistent experiences! :-)

Dear Ms. A., Thank you very much for taking the time to share your thoughtful feedback following your recent stay with us. We are truly delighted to read that you enjoyed a comfortable experience overall and that our reception, check-in, and breakfast teams contributed positively to your stay. Your kind words regarding the gentleman in the breakfast area are especially appreciated; although you do not recall his name, we will gladly share your compliments with the team, as recognition like yours means a great deal to us. At the same time, please accept our sincere apologies regarding the inconsistency you experienced with the welcome amenities in your room. We fully understand how small gestures, such as the Neuhaus chocolates, contribute to making a stay feel special and personalized, particularly for our valued ALL Classic members. Your comments have been shared with the relevant departments to ensure greater consistency moving forward. It is a pleasure to know that you appreciated the cleanliness, accommodation, breakfast selection, WiFi, and overall value for money during your business trip. We are also grateful for your loyalty as an ALL Classic member and for your recommendation score. We very much look forward to welcoming you back again soon and hope to make your next stay even more memorable, with the chocolates waiting for you upon arrival. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Customer review rating 5.0/5

Antti K. W. Business - Confirmed reviews ALL

When traveling for work, you need a place to recharge your batteries. Good customer service gives you the opportunity to recover during your trip.

Dear Mr, Thank you very much for sharing your outstanding feedback following your recent stay with us. We are truly delighted to read that your experience allowed you to relax and recharge during your business trip. Providing a comfortable and supportive environment for our guests, especially when traveling for work, is exactly what we strive for, and it is rewarding to know that our service met your expectations. Your kind words regarding our customer service, as well as your excellent ratings across so many aspects of your stay, are greatly appreciated. We are also pleased to see your positive feedback on our sustainability efforts and overall value. Thank you once again for your perfect recommendation, it means a great deal to our entire team. We sincerely look forward to welcoming you back for another refreshing and seamless stay in the future. Yours sincerely, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Customer review rating 5.0/5

Steve F. G. Solo - Confirmed reviews ALL

Smoothies booking and onboarding Welcoming check in Safe and clean premises Seamless check out

Dear Mr, Thank you very much for taking the time to share such a detailed review following your recent stay with us. We are truly delighted to read that you appreciated the quality of the welcome, the smoothness of your journey from booking to check-out and as well as the cleanliness of our facilities and the care provided by our team. Your special mention of the “empathic welcome” means a great deal to us, as delivering a warm and personalized experience is at the heart of what we do. We are also pleased to know that your Platinum member benefits met your expectations, including the room upgrade, welcome amenity, and welcome drink. It is equally rewarding to see your positive feedback regarding our sustainability efforts and initiatives. We have carefully noted your comments regarding value for money and your perception of the loyalty program. Your feedback is extremely valuable and helps us identify areas where we can continue to improve and enhance the overall experience for our guests. It was a pleasure to have you stay with us, and we sincerely hope to welcome you back again very soon for an even better experience. Yours sincerely, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Customer review rating 4.5/5

Corne A. Couples - Confirmed reviews ALL

Beautifull hotel, there were no people from the hotel that would speak dutch. It was a very good stay in this hotel.

Dear Mr, Thank you very much for sharing your feedback following your recent stay with us. We are delighted to read that you found our hotel beautiful and that you enjoyed your overall experience, particularly your room, the cleanliness, and our breakfast offering. Your kind words about our breakfast team will certainly be shared with them, they will be very pleased to know they contributed to your satisfaction. At the same time, we sincerely appreciate your comment regarding the availability of Dutch-speaking staff. We fully understand how important this is, especially in a country where Dutch is one of the official languages, and we will take your feedback into careful consideration as we continue to improve our guest experience. It is a pleasure to know that you had a very good stay overall, and we are grateful for your recommendation. We also take note of your remarks regarding value for money and will keep working to enhance this aspect. We truly hope to have the opportunity to welcome you back again in the near future. Yours sincerely, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Other web-users rate our hotel

  • 323 reviews 9.3/10 Location
  • 632 reviews 8.4/10 Room
  • 866 reviews 9/10 Service
  • 15 reviews 6.5/10 WiFi
  • 328 reviews 8.8/10 Breakfast
  • 161 reviews 7.9/10 Cleanliness
  • 86 reviews 7.8/10 Bar

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