Sofitel Brussels Europe Hotel 5 stars

Customer review rating 4.6/5 8,484 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Brussels Europe
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+ 23 Services
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Room 1

Number of guests
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Hotel extras

  • Prime location in the heart of Europe

  • Fresh, authentic Belgian cuisine

  • 11 meeting rooms

  • An ALLSAFE NSF international certified hotel

  • Free WIFI

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutique Gourmande
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bike rack facilities
Business services
  • 15 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040
brussels
belgium

Tel: +3222355100

Fax: (+32)2/2355101

Check-in from 15h00

Check out up to 12h00

  • QUARTIER SCHUMAN :  11/12/28 SCHUMAN

  • STIB :  60-80-59-34 Place Jourdan-Rue Froissart-Chau

  • BRUXELLES CENTRE :  1A / 1B SCHUMAN

  • METRO :  1 SCHUMAN

  • BRUXELLES CENTRE :  81/82 CHASSE

  • By plane

    BRUXELLES ZAVENTEM At 12.5km / 7.77 miles

  • By train

    SCHUMAN At 0.8km / 0.5 miles

GPS :50.837704, 4.381243

Our accommodation(s)

All of our Brussels luxury accommodations feature Sofitel's "MyBed" for a perfect night's sleep. Other in-room amenities at our Brussels luxury hotel include flat-screen TV, espresso machine, high-speed Internet, WiFi, and a laptop-sized room safe.

CLASSIC ROOM, 1 Queen Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, 1 Queen size bed, high floor

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 Queen Size Bed, High floor

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

THE 1040

Type of cuisine: Bistronomy

A bright and elegant setting, a menu with Belgian vibes combined with more elaborate and creative dishes!

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE 1040

Non contractual photo

A bar that combines a relaxation area, connected workspaces and a small catering during the day with a lounge atmosphere in the evening. Enjoy "l'art de vie à la française" during a coffee break or an aperitif.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 240

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Sofitel Brussels Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,484 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,142 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Chic Hotel overlooking Place Jourdan

TripAdvisor rating 4.5/5

983annsofi 12/09/2020 TripAdvisor review

So elegant hotel, clean and exquisite design. The staff was nice, polite and service minded. I really did appreciate the stay in Sofitel Europe overlooking Place Jourdan. The bar was smart and had a palette of tasty drinks.

Inconsistent

Customer review rating 4.6/5

Anonymous Business - 28/08/2020 Confirmed reviews ALL

Very good start poor ending

Dear Elisabethann W., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cyril Manguso General Manager

L'hospitalité à la Française

Customer review rating 4.6/5

Thibault G. Couples - 18/08/2020 Confirmed reviews ALL

Completely unplanned stayed. The attentions of the staff are always excellent. Superbe service (++ to the breakfast and restaurant staff). Excellent experience from start to the end.

Dear Thibault G., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Convenient service at a great location

Customer review rating 4.6/5

Wilberth B. Couples - 03/08/2020 Confirmed reviews ALL

Very much enjoyed my stay at the Sofitel Europe. Quiet hotel for doing work. Nice neighborhood with lot's of parks and restaurants. Enjoyed a room with a great view at the square. Enjoyed a great dinner at 1024 with a nice menu and perfect wines and beers.

Dear Wilberth B., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Location ideal

Customer review rating 4.6/5

P. Couples - 22/07/2020 Confirmed reviews ALL

Good hotel, excellent service and good location

Dear Michael Rex P., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Brussels

TripAdvisor rating 4.5/5

kristinken 08/07/2020 TripAdvisor review

The hotel is in a lovely little square surrounded by restaurants ,bakeries pub supermarkets pubs and a park!not so far from the city center ,40 min walking or 30 minutes by metro.the hotel is more a 4 star business hotel then a 5 star one.the table and the wardrobe were a little bit scratched and the shower door wasn't working properly.Everyday 2 bottled water per person are free.The shampoo ,shower gel and body cream from hermes are wonderful.The hotel is clean.Due to covid the breakfast is offered in the room.There are different options but each of them only include one juice and one beverage plus the food items of course .in my opinion a 5 star hotel shouldn't limit a breakfast beverage option .The radio system and the bed are great.

Dear Kristinken, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hicham Guest Relations Manager

Excellent service, nice food clean gym.

Customer review rating 4.6/5

Anonymous Business - 21/03/2020 Confirmed reviews ALL

IT was a strange experience due to the cornona virus but everyone was helpful and friendly. We had to leave a day earlier and this was no problem.

Dear Keith R., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Very good stay

Customer review rating 4.6/5

Verena G. Business - 18/03/2020 Confirmed reviews ALL

very nice staff, very nice hotel, everything ok like always

Dear Verena Elisabeth G., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Very comfortable hotel

Customer review rating 4.6/5

Dublintraveller Families - 10/03/2020 Confirmed reviews ALL

This was my third stay in Sofitel Europe, my favourite Brussels hotel. Good location, lovely rooms and helpful, friendly staff.

Dear Declan M., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

a bit unsatisfactory

Customer review rating 4.6/5

Rh Business - 09/03/2020 Confirmed reviews ALL

as a silver member I didn't receive the welcome gift mentioned on Accor Live Limitless website, it is only 2 chocolates in any case, at checkout the staff member said that the ALL rules have changed and silver members are no longer entitled to such a welcome gift, but this is not what is mentioned on ALL website, ALL website mentions complimentary newspapers but no English newspapers available on my day of departure, usually I get a copy of the Financial Times on my room door handle, do I have to request this every time I stay or could such a preference be added to my guest profile ? I had a query about missing points from a previous stay, your hotel recommended that I contact ALL, I did this via the website on 21 and 22 January (2 separate queries), no reply yet, I e-mailed your hotel on 12 Feb (H. Sz.) asking how I should proceed, no reply to that e-mail yet either

Dear Rex H., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However I invite you to check the new policy regarding silver members as the welcome gift is no longer available. Also regarding your request it has nothing to do with our hotel, I still invite you to contact the customer care service. But we are not able to credit points on your account so you can reach gold level. However we remain at your entire disposal may you need any further assistance. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cyril Manguso General Manager

Special treat

Customer review rating 4.6/5

U. B. Couples - 06/03/2020 Confirmed reviews ALL

Warm welcome, very professional staff, highly reactive, accommodated our needs, and much appreciated up-grade! Thank You.

Dear Ulrich B., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Really good stay

Customer review rating 4.6/5

Alex Business - 06/03/2020 Confirmed reviews ALL

Excellent Service in a great hotel.

Dear Alexander Z., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Well located. Tasty breakfast.

Customer review rating 4.6/5

Terho L. Business - 05/03/2020 Confirmed reviews ALL

OK!

Dear Terho L., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Good stay

Customer review rating 4.6/5

T Business - 03/03/2020 Confirmed reviews ALL

Very nice hotel and facilities, there was one lady at reception who was not super nice (or not as everyone else in the hotel) but overall very good stay,

Dear Tania C., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Nice room and service

Customer review rating 4.6/5

Anastasios Business - 02/03/2020 Confirmed reviews ALL

Luxury hotel with friendly staff. I would stay again.

Dear Anastasios P., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Amazing experience

Customer review rating 4.6/5

Gemma Business - 28/02/2020 Confirmed reviews ALL

I stayed for two nights in the Sofitel and can't wait to return. The attention to detail and the lovely staff were the best I experienced.

Dear Gemma M., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Sanctuary for my busy day

Customer review rating 4.6/5

Mr C. Business - 28/02/2020 Confirmed reviews ALL

Elegant and clean, calm and refreshing.

Dear Kimmo P., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

enjoyable stay

Customer review rating 4.6/5

Anonymous Families - 26/02/2020 Confirmed reviews ALL

after a bad experience on arrival as the 2 rooms we had booked in advance were given to other guests and only one rooms made available after 1 hour and the second room 3 hours later - we enjoyed the rest the stay with usual excellent service

Dear Peder K., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more we would like to present you our most sincere apologies regarding the situation that occurred during your check-in process and we will do our best to improve this point, so it will not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

excellent stay...excellent experience

Customer review rating 4.6/5

Charmaine H. E. Business - 24/02/2020 Confirmed reviews ALL

staff excellent-caring, supportive, knowledgeable, warm, welcoming especially Jimmy food delicious room extremely comfortable environment clean and safe

Dear Charmaine H., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

The hotel is extremely clean and quiet. Service was excellent.

Customer review rating 4.6/5

Proud B. Business - 24/02/2020 Confirmed reviews ALL

Attended a three-day business meeting. The staff members who I came into contact with were very polite and helpful. Breakfast was well laid out and the choices were varied. My only downside was the bed which was pretty uncomfortable for me.

Dear Betty H., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

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