Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.6/5 1,708 reviews

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Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

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Room 1

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,708 reviews

Customer review rating 5.0/5

Rosalie F. P. P. Business - Confirmed reviews ALL

Dear Mrs, Thank you for sharing your kind feedback following your recent stay at Sofitel Brussels Europe. We are pleased to read that you appreciated both our service and the hotel's location. Receiving such positive comments, together with your excellent ratings is truly rewarding for the entire team. Thank you for recommending our hotel. We hope to have the pleasure of welcoming you back on a future visit to Brussels. Kind regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Customer review rating 4.0/5

Sundhevy D. Business - Confirmed reviews ALL

Dear Madam, Thank you for taking the time to share your feedback following your recent stay at Sofitel Brussels Europe and for choosing to stay with us once again. We are truly sorry to learn that this second experience did not live up to the positive memories of your previous stay. The lack of follow-up regarding your late check-out request, as well as the issues encountered with your room service order, do not reflect the level of service we strive to provide. We fully understand your frustration regarding the delay in communication and the confusion surrounding the compensation offered. Please rest assured that your comments have been carefully reviewed and shared with the relevant teams to prevent similar situations from occurring in the future. At the same time, we are pleased to learn that the professionalism and kindness of our reception team helped improve your overall experience. Thank you for taking the time to recognize the receptionist who assisted you during your stay, your kind words will certainly be shared with her. Thank you as well for your loyalty as an ALL Silver member. We sincerely hope to have the opportunity to regain your full confidence during a future stay. Kind regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Customer review rating 4.0/5

Steve F. G. Business - Confirmed reviews ALL

Dear Sir, Thank you very much for your positive rating and for taking the time to share your feedback following your recent stay at Sofitel Brussels Europe. We are pleased to learn that you appreciated our location as well as the professionalism and empathy of our team. Your kind words are truly appreciated and will be shared with our colleagues. At the same time, we would like to thank you for your candid comments regarding the room rate and the limited availability of certain facilities during your stay. We understand your frustration and regret that the overall value of your experience did not fully meet your expectations, particularly as a returning guest. Please be assured that your feedback has been carefully noted and will be shared internally as part of our ongoing efforts to enhance the guest experience. Thank you as well for your loyalty as an ALL Platinum member. We greatly appreciate your continued trust and hope to have the pleasure of welcoming you back to Brussels in the near future. Kind regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Customer review rating 5.0/5

Maria L. Z. Business - Confirmed reviews ALL

Dear Madam, Thank you very much for your excellent rating and for taking the time to share your feedback. It is a pleasure to know that you had such a pleasant stay at Sofitel Brussels Europe. We are especially pleased to read that the comfort of your bed contributed to your overall experience. Thank you also for your loyalty as an ALL Classic member and for the confidence you place in our hotel. We hope to have the pleasure of welcoming you back on your next visit to Brussels. Kind regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Customer review rating 5.0/5

Alexander R. Business - Confirmed reviews ALL

Dear Monsieur, Thank you very much for sharing your experience following your recent stay at Sofitel Brussels Europe. We are delighted to know that you enjoyed your stay, particularly the location, the comfort of the rooms, and the friendliness of our team. We also appreciate your comments regarding the size of the gym and the option to modify reservations, which have been shared with the relevant departments for review. We sincerely thank you for your excellent rating, your recommendation, and your loyalty to our ALL Accor program. We look forward to welcoming you back very soon. Kind regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Other web-users rate our hotel

  • 327 reviews 9.2/10 Location
  • 623 reviews 8.4/10 Room
  • 867 reviews 8.8/10 Service
  • 15 reviews 7.3/10 WiFi
  • 324 reviews 8.8/10 Breakfast
  • 310 reviews 8.5/10 Comfort
  • 158 reviews 7.8/10 Cleanliness
  • 89 reviews 8.1/10 Bar

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