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Sofitel Brussels Europe Hotel 5 stars

Customer review rating 4.6/5 8,685 reviews

ALLSAFE approved hotel

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Sofitel Brussels Europe
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+ 23 Services

Hotel extras

  • Prime location in the heart of Europe

  • Fresh, authentic Belgian cuisine

  • 11 meeting rooms

  • An ALLSAFE NSF international certified hotel

  • Free WIFI

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutique Gourmande
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bike rack facilities
Business services
  • 15 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 brussels
belgium

Tel: +3222355100

Fax: (+32)2/2355101

Check-in from 15h00

Check out up to 12h00

  • QUARTIER SCHUMAN :  11/12/28 SCHUMAN

  • STIB :  60-80-59-34 Place Jourdan-Rue Froissart-Chau

  • BRUXELLES CENTRE :  1A / 1B SCHUMAN

  • METRO :  1 SCHUMAN

  • BRUXELLES CENTRE :  81/82 CHASSE

  • By plane

    BRUXELLES ZAVENTEM At 12.5km / 7.77 miles

  • By train

    SCHUMAN At 0.8km / 0.5 miles

GPS :50.837704, 4.381243

Our accommodation(s)

All of our Brussels luxury accommodations feature Sofitel's "MyBed" for a perfect night's sleep. Other in-room amenities at our Brussels luxury hotel include flat-screen TV, espresso machine, high-speed Internet, WiFi, and a laptop-sized room safe.

CLASSIC ROOM, 1 Queen Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Courtyard View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

CLASSIC ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Courtyard View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 Queen size bed, high floor

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

LUXURY ROOM, 1 Queen Size Bed, High floor

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Courtyard View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)
Rooms

Our restaurants and bars

THE 1040

Type of cuisine: Bistronomy

A bright and elegant setting, a menu with Belgian vibes combined with more elaborate and creative dishes!

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE 1040

Non contractual photo

A bar that combines a relaxation area, connected workspaces and a small catering during the day with a lounge atmosphere in the evening. Enjoy "l'art de vie à la française" during a coffee break or an aperitif.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 240

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Sofitel Brussels Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,685 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,154 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020
Customer review rating 5.0/5

Anonymous Business - 06/05/2021 Confirmed reviews ALL

Lovely as always.

Dear Mrs. K., We very much appreciate that you have taken the time to provide us with a feedback regarding your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. Please rest assured that I will share your comments with our team, which will definitely serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, we have taken note of your feedback in regards to the carpets in the room, please be informed that we have informed the concerning department in order to avoid any occurance in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

Guest of the Day - made to feel special - thank you

Customer review rating 5.0/5

Christian R. V. F. Business - 01/05/2021 Confirmed reviews ALL

We were welcomed as Guests of the Day with a big box of Neuhaus chocolates, two bottles of artisan beer and a fruit basket. The offered complimentary room upgrade we had to decline in favour of twin beds. The hotel location is perfect on place Jourdan. Our room was impeccable, the reception and restaurant staff friendly. Under the covid regime, the hotel still managed to put up an impressive breakfast buffet (take-away to room). The value for money was excellent.

Dear Mr. Freiherr Raitz von F., We very much appreciate that you have taken the time to leave us with a feedback following your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. Please rest assured that I will share your comments with our entire team, including Tamara who completed your check-in upon arrival. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted to read that you enjoyed being welcomed as our "Guest of the Day", as well as our Neuhaus chocolates which are known for its amazing quality and a Belgian Beer. Furthermore, we are pleased to learn that, even during these challenging times you enjoyed the offered service of both reception and restaurant staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

well located, very friendly reception, excellent room

Customer review rating 4.5/5

John Business - 28/04/2021 Confirmed reviews ALL

Excellent service for booking, very friendly reception. The room was very nice.

Dear Mr. L., We very much appreciate that you have taken the time to leave us with a feedback following your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. Please rest assured that I will share your comments with our team, especially with our Front Desk Team members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

COVID crisis did not affect the quality of service fo Sofitel Europe

Customer review rating 5.0/5

Thibault G. Business - 28/04/2021 Confirmed reviews ALL

Had to find a place to focus on work for a day, and this turned into an improvised short stay at the Sofitel. Again a superb exemple of the quality of service of this hotel. Thanks to the staff. All of them are truly service-oriented.

Dear Mr. G., We very much appreciate that you have taken the time to leave us with a feedback following your recent stay at the Sofitel Brussels Europe. It is always an enormous pleasure to receive such positive feedback of our members. Please rest assured that I will share your comments with our team. I am sure that your compliment following their service-oriented mindset will serve as an encouragement to all of our staff members. Thank you once again for these beautiful comments. We have also taken note of your feedback in regards to our speed of internet connection. We will inform the concerned department to assure a follow-up on the matter. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

Disappointed

Customer review rating 1.0/5

Anonymous Solo - 26/04/2021 Confirmed reviews ALL

The worst stay I've ever had

Great stay

Customer review rating 5.0/5

Anonymous Business - 25/04/2021 Confirmed reviews ALL

Lovely, as always, thanks to the wonderful staff at the hotel.

Dear Katarina K., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Not as good a stay as on previous occasions.

Customer review rating 3.0/5

Maria I. R. P. Business - 22/04/2021 Confirmed reviews ALL

The reasons for the low rate that I am giving you as far as my last experience is concerned are two: first, that, for the first time in several years of my staying at the hotel regularly, my room didn't have a coffee machine that worked on capsules. I was counting on that, especially as bars and restaurants were closed due to Covid-19 and I don't like instant coffee. Second, that I used the safe in the bedroom and when I wanted to open it, it didn't work. According to the helpful member of staff that came to my rescue, it had something to do with the batteries running low.

Dear Maria Isabel Rofes P., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Be informed that depending of the category of room you book you may not have a coffee machine. Your profile has been updated to provide you a coffee machine for your next stay. Also a special attention will be applied to control safe in all rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cyril Manguso General Manager
Customer review rating 3.5/5

Anonymous Business - 21/04/2021 Confirmed reviews ALL

It was a decent stay, not memorable in any way.

Dear Mitko S., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cyril Manguso General Manager

very good stay like always

Customer review rating 4.5/5

Verena G. Business - 18/04/2021 Confirmed reviews ALL

Very nice staff, safety measures are good, nice room

Dear Mrs. G., We very much appreciate that you have taken the time to leave us with a feedback following your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, especially during these difficult times. Please rest assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, we are delighted to inform you that we have put into place the possibility of enjoying your welcome drink in the room, provided by our Front Desk Team. It will be our absolute pleasure to provide you this during your upcoming stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

great to be back ..

Customer review rating 4.0/5

Diederick Z. Business - 17/04/2021 Confirmed reviews ALL

AS always happy to be back ,and although the hotel is different due to teh Covid restriction and its consequences, great to find the usual warm and efficiently organised hotel services

Dear Mr. Z., We would like to thank you to have taken the time to leave a feedback following your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive such positive feedback of our loyalty members. Please rest assured that I will share your comments with our team. I am sure that your feedback, referring to our usual warm and efficiently organised service, will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

Great service

Customer review rating 5.0/5

Anonymous Business - 13/04/2021 Confirmed reviews ALL

Responsive and focused services - nothing was too much trouble

Dear Evangelos V., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Excellent and welcoming staff

Customer review rating 4.5/5

Jose Couples - 06/04/2021 Confirmed reviews ALL

I stayed for a few days to celebrate my birthday and the staff did everything they could to make my day really special with several surprises and an amazing meal from the restaurant.

Dear Mr. E., We very much appreciate the time you have taken to leave us a comment regarding your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, definitely in regards to our attentive staff. We are also delighted to read that we were able to add value to the special occasion of your birthday with several surprises and the the provided dinner which met up to your expectations. Please rest assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, we have taken note of your feedback in regards to the online pictures and would like to thank you to provide us with this information. We are sorry to read that you did not enjoy the pillow during your stay. Do certainly not hesitate to contact the Front Desk during an upcoming stay, as we always have different pillows available for our guests. All of the bedding at Sofitel are made from our signature "Sofitel MyBed" collection, which offers a medium to firm support with a soft top layer. It has an innovative construction which provides balanced whole-body support. In regards to our Program ALL, Our Loyalty Program provides many different advantages such as room upgrades, complimentary breakfast, a welcome drink or advantages through your reservation such as the possibility to cancel your room up until the day of your arrival. We hope you may have the pleasure to enjoy some of these advantages during an upcoming stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

A few hiccups this time around

Customer review rating 4.0/5

Anonymous Business - 31/03/2021 Confirmed reviews ALL

As a loyal guest with the Sofitel Brussels Europe, I've enjoyed each and every stay at the property. This particular visit was less than stellar due to a few incidents that have already been reported to management (very slow Internet speed, staff mistakenly approached my door after midnight and incorrect invoice upon check out). I trust these issues will be resolved.

Dear Anchi L., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However your feedback is precious to us as it helps improve the quality of our services. Mrs. L. we present you our sincere apologies for the situations you have encountered. This does not reflect the quality of service we would like to provide you. Regarding your internet request a solution will be brought to you for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

excellent all round

Customer review rating 4.5/5

Maria Solo - 30/03/2021 Confirmed reviews ALL

excellent service and quality of care despite the covid restrictions, particularly in offering neuhaus chocolate with tea in my search for a late night sweet! the only thing preventing me from awarding 10 is the food situation where although the dinner was very good, it was microwaved which is unacceptable for sofitel, regardless of any restrictions, and the breakfast where one would expect that if you go with packaged goods to at least select a natural/organic provider and fresh juice (if you offer fruits then throwing them in the juicer and making juice out of them is not a stretch, no?)

Dear Maria N., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we took well notes of your remarks regarding breakfast and food in general. Our F&B Manager will be informed of your comment and we will do our best to improve the quality of our offer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Relaxed stay

Customer review rating 4.5/5

Tom Solo - 18/03/2021 Confirmed reviews ALL

Comfortable room with well equipped bathroom

Dear Tom V., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Magnificent Marriage Weekend

TripAdvisor rating 5.0/5

MeryemMeryouma 02/03/2021 TripAdvisor review

My husband and I spent two night at the Sofitel because we wanted to make our Covid marriage something special. Location and Staff made it a memorable getaway ❤️ Thank you so much!! You made it more special than we thought it would be. Not only by gifting us a suite for our special occasion, but also with your lovely prepared breakfast and dinner. You found a way to make everything lovely in such difficult times. Thank you to the magnificent staff who made us feel at home. Anyone there has to check out the Terrasse on the 7th floor which gives you an amazing view over Place Jourdan and Brussels. It is perfectly located to walk anywhere in the city.

Dear MeryemMeryouma, First of all CONGRATULATIONS ! And thank you so much for your Magnifique feedback ! It was our pleasure to welcome you for this special occasion and we are glad to read that we were up to your expectations. We will not forget to share your beautiful comment with our teams. Looking forward to welcoming you soon. Warm regards, Hicham Guest Relations Manager

Great hotel

TripAdvisor rating 5.0/5

113dimitrig 02/03/2021 TripAdvisor review

The perfect hotel in the perfect location. In the center of the EU neighborhood. Rooms are very spacious and breakfast is delicious. Will definitely stay here in the future when traveling to Brussels !

Dear 113dimitrig, It will remain for ever our pleasure to welcome you at Sofitel Brussels Europe ! Thank you so much for your 5 stars rate, we wish you all the best for your future. Looking forward to welcoming you soon. Warm regards, Hicham Guest Relations Manager

Excellent as ever

Customer review rating 5.0/5

Rein Business - 25/02/2021 Confirmed reviews ALL

Super fast check-in and check-out. Breakfast really well organised!

Dear Mr. R., We very much appreciate that you have taken the time to provide us with a review following your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, and we are delighted to read that you enjoyed our Breakfast offer. Please rest assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Well located

Customer review rating 5.0/5

Raphaël Couples - 23/02/2021 Confirmed reviews ALL

Very nice stay and always warmly welcome. The staff is very nice to the guests and the fact that we could bring food from outside due to Covid situation in the hotel, is a very good idea. Very good breakfast, well organized and very tasty

Dear Raphael S., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Chaotic service

Customer review rating 1.5/5

Maarten A. Couples - 23/02/2021 Confirmed reviews ALL

Room and location were ok but the service was 5 star unworthy. We ordered breakfast on Valentine’s day, which did not get delivered. No proactive communication was done on delay or potential issues to get it delivered. When asking for updates ourselves, the reception was either lying or putting us on hold without coming back to us. When checking out, no apologies were given, nor an explanation why breakfast didn’t get served. Not recommended. Which should have been a special Valentine experience ended up in a lot of frustration.

Dear Mr A., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that this experience did not meet your expectations. Please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be so kind as to believe that the service you received on the day of your departure does not reflect our usual quality standards therefore we are once again deeply sorry for any inconvenience you may have experienced. To gain your trust again, I invite you to contact our Guest Relations Manager on the e-mail address: H5… It will be our great pleasure to answer you and try to provide you with a solution that meets your expectations for your next stay, so that you can definitely keep the best memories of your experience at the Sofitel Brussels Europe. We appreciate your sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cyril Manguso General Manager

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