ibis Brussels Centre Gare Midi 3 stars

Customer review rating (ALL Rating) 4.3/5 2,142 reviews

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ibis Brussels Centre Gare Midi - Image 1
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Rue d'Angleterre 2-20, 1060 BRUSSELS, Belgium

Description

Hotel extras

  • Free WIFI

  • 50m from Gare du midi station (Thalys / Eurostar / ICE / Metro)

  • Walking distance from city center

  • Spacious rooms and bathroom (24 m²)

  • Continental breakfast buffet

Our accommodation(s)

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Hotel location

ibis Brussels Centre Gare Midi

Rue d'Angleterre 2-20
1060 BRUSSELS
Belgium

GPS:50.835884, 4.338784

Telephone
Fax +32 2 541 44 45

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

The Bar

At The Bar, we serve local Belgian beers, wine, cocktails, with finger food (pizza/pastas/chips).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,142 reviews

TripAdvisor Rating  3.5/5  2,605 reviews

Awful place

TripAdvisor rating 1.0/5

Fonzie G TripAdvisor review

Awful Checked in at 5 , gave me the room ,got inside ,the sheets were still the night before, rubbish in the room ,towels in bathroom had someone's BLOOD on them . No alergie matrix at breakfast. My daughter has a peanut alergie. Hideous experience

Avoid Avoid Avoid and here is why

TripAdvisor rating 1.0/5

Steve V TripAdvisor review

No USB plugs at all in the rooms to charge electronics. Rude reception staff, systems were down during check in causing me to wait which resulted in me being late for a meeting. Elevators were not working. I had a condom stuck to the back of my bin in the room. Absolutely terrible stay. 140 euros, no breakfast. There are a lot more value options I would recommend near to the station.

Dear G2844OIstevev, Thank you for taking the time to share your feedback. We are sorry to hear that your stay at ibis Brussels Centre Gare Midi did not live up to your expectations and apologize for any inconvenience you faced. Regarding the lack of USB plugs in the rooms, we appreciate you bringing this to our attention. Our hotel aims to provide a comfortable environment and we recognize the importance of staying connected, therefore we offer alternative charging solutions at the reception. We understand that a welcoming and efficient check-in process is crucial, especially when timing is a concern. It is regrettable that a delay occurred due to system issues and we apologize for any stress this has caused. Our team strives to ensure a smooth experience and we are disheartened that we fell short in this instance. Furthermore, the situation described with the elevators is certainly not up to our standard. Our maintenance team is tasked with ensuring that all our facilities, including elevators, are functioning properly and we regret any disruption this may have caused during your stay. Cleanliness is a cornerstone of our service, and to discover a lapse as you described with the waste bin is deeply concerning. Please accept our sincerest apologies; we have addressed this with our housekeeping team to prevent such occurrences in the future. Lastly, we acknowledge your thoughts on the value offered. We aim to provide a competitive rate which includes access to various amenities and a prime location opposite the Brussels-South railway station. While breakfast is not included in the standard room rate, we believe our continental breakfast buffet offers a range of quality options for our guests. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Christophe Lac, Hotel Manager

Very comfortable hotel

Customer review rating 4.0/5

Therese D. O. Families - Confirmed reviews ALL

Excellent hotel, really handy for the Eurostar and Vorst National arena

Very well located but the stay wasn't very good.

Customer review rating 3.0/5

Wiktoria G. Business - Confirmed reviews ALL

This was my third stay in this Hotel in the past year, unfortunately this time it wasn't up to a good standard. The gentleman at the reception was very rude when I was checking in, the room was cold and the bed sheets were torn.

Dear Wiktoria, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found the booking process to be quick and easy to navigate, as we strive to provide a seamless experience from the very start. It is also great that you appreciated our central location, conveniently situated opposite the Brussels-South railway station and within walking distance of the Grand Place and other historical sites. However, we apologize for the discomfort you experienced due to the room temperature and the condition of the bed sheets. We understand how important a warm and welcoming room is, and we regret that we did not meet your expectations in this regard. Furthermore, we are disheartened to hear that your encounter at the reception was not a reflection of the high standard of service we are committed to providing. We take your comments seriously and will address these issues to ensure they are isolated incidents. We hope you managed to take advantage of the various amenities we offer, such as our hotel bar with local Belgian beers and our own ibis branded beer bottles, the free newspapers at reception, and our restaurant serving regional cuisine. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Christophe Lac, Hotel Manager

Not terribly welcoming or cozy, but fine.

Customer review rating 3.5/5

Jamie Couples - Confirmed reviews ALL

The stay was fine, but it really felt unwelcoming with the signage around about toilets, security guards, and lockers for luggage storage instead of just taking them at the front desk. It seemed like a bit of a college dormatory instead of a cozy welcoming hotel. The bathroom felt like a camper or hospital bathroom. Really uninviting. Probably wouldn't stay here again because of this.

Dear Mr P., Thank you for taking the time to share your review. We regret to hear that certain aspects of your stay did not meet your expectations. Our aim is to offer a comfortable and convenient experience for all our guests, and we apologize for any discomfort you experienced with the bathroom facilities. We understand that the ambiance of a hotel contributes greatly to the overall experience, and we take on board your comments regarding the need for a more cozy and welcoming atmosphere. Moreover, we are disheartened to learn about the cleanliness issue you faced with the curtains in your room. Please accept our sincere apologies for this oversight. We are committed to maintaining high standards of cleanliness and will address this immediately to ensure it does not recur. We hope you were able to appreciate our central location opposite the Brussels-South railway station, which is ideal for guests traveling by international trains, and our proximity to the Grand Place and historical heart of Brussels. We hope we will have the opportunity to see you again in the future. Best regards, Christophe Lac, Hotel Manager

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Other web-users rate our hotel

  • 2,552 reviews 8.5/10 Location
  • 2,446 reviews 6.8/10 Room
  • 1,722 reviews 8/10 Service
  • 51 reviews 7.8/10 WiFi
  • 1,048 reviews 6.1/10 Cleanliness
  • 829 reviews 7.9/10 Breakfast

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