Dear Rosalind, We are grateful for the time you took to review your recent visit. We are delighted that you found your room comfortable and that you enjoyed our bar area and the food we serve there. Our team takes real pleasure in looking after our guests, so it means a lot that you found everyone helpful and pleasant. We will be sure to pass your kind words on to Joyce, your commendation will make his day. However, we are sorry that you missed having tea and coffee facilities in your room. Our premium rooms do include these amenities, and our reception team is always happy to help with any in-room extras you might need during your stay. Nonetheless, we are thrilled that your first night left such a positive impression that you chose to book the remaining three days of your stay with us. Our location opposite Brussels-South station makes it a convenient base for exploring the city and beyond, and we are glad it worked so well for your trip to Waterloo. It would be a pleasure to have you return on another occasion. Kind regards, Christophe Lac, Hotel Manager

Dear Casey, It was a pleasure to receive your kind feedback. We are delighted that you found our hotel well located, right opposite Brussels-South railway station. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team strives to deliver warm and attentive service, and we regret that your experience fell short in this regard. We also note your concern about the value you felt you received. It would be an absolute pleasure to welcome you again in the future. Best regards, Christophe Lac, Hotel Manager

Dear John, It was a pleasure to receive your kind feedback. We are delighted that you found our location so convenient, right opposite Brussels-South station. Our team takes great pride in offering a lovely welcome and efficient service, so it means a lot that you valued both. We are also pleased that your room hit the mark and that booking on our website was a smooth experience for you. We would love to have the chance to welcome you back. Kind regards, Christophe Lac, Hotel Manager

Dear Eileen, We really appreciate your feedback. We are pleased that our location opposite Brussels-Midi station made your train travel convenient. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The feeling of comfort in the surrounding area is something we take seriously, and our 24-hour front desk team is always available to assist with any concerns during your visit. We also regret that the cleanliness, the value you perceived, and our sustainability efforts left you dissatisfied, and we have noted your feedback on your loyalty programme experience for further review. Nonetheless, we are glad that the proximity to the station served you well for your family trip, as we know how important ease of transit is when travelling with loved ones. We hope that you will return in the future. Best regards, Christophe Lac, Hotel Manager

Dear Christopher, We thank you for taking the time to provide us with your feedback. We are glad that your room met your expectations and provided a comfortable stay. That said, we are sincerely sorry that some aspects of your visit did not match what you had hoped for. The paid locker system for luggage is indeed the arrangement we have in place, and we understand it may feel less convenient compared to other hotels. Our team is always on hand to assist with any storage needs you may have during your stay. Nonetheless, our location directly opposite Brussels-South station remains a key advantage for business travellers like yourself, offering quick connections to international trains and the city centre. We hope to have the opportunity to welcome you again. Best wishes, Christophe Lac, Hotel Manager

Dear Gillian, We are delighted that our location, right opposite Brussels-South station, made your Eurostar journey so easy the next morning. Our team is also glad you found your room comfortable and spacious, with everything you needed for a restful night. It is lovely to know you discovered some of the quirky restaurants and bars nearby, and that the walk to the historic city centre added to your stay. The entire team looks forward to welcoming you back in the future. Best wishes, Christophe Lac, Hotel Manager

Dear David, We appreciate you sharing your comments with us. We are pleased that you found the hotel clean and comfortable, and that the window insulation helped keep street noise to a minimum. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the layout of the room and the bathroom fittings felt less than ideal, and we have taken note of your remarks about the furnishings. Our team is always available to assist with any concern during your visit. Nonetheless, it is great to know that our position directly opposite the Brussels-South railway station suited your travel plans and that the hotel served its purpose for your overnight stop. We hope that you will return in the future. Best regards, Christophe Lac, Hotel Manager

Dear Richard, Thank you for taking the time to share your thoughts with us. We are glad you found your room spacious and your bed comfortable, and that the air conditioning kept you cool. That said, we are sorry about the issue you encountered with the shower drain. Our front desk team is available 24 hours a day to resolve these situations promptly. Nonetheless, we are delighted that our location opposite Brussels-South station made your stay so convenient. We hope we have the opportunity of seeing you again in the future. Kind regards, Christophe Lac, Hotel Manager

Dear Alvaro, Thank you for positively reviewing your visit. We are delighted that you found your bedroom comfortable and enjoyed our breakfast buffet. Our team takes great pride in offering a restful night on our Sweet beds by ibis, and it is lovely to know your family appreciated the start of the day with our continental selection. Your satisfaction means a lot to us. We hope that you will return for another excellent experience. Best wishes, Christophe Lac, Hotel Manager

Dear Paul, We appreciate your candid feedback; thank you. We are glad you found our hotel clean and your room comfortable. Our team works hard to keep every space fresh and welcoming, and it is great to know this stood out during your couple’s stay. That said, we are sorry to learn that the loyalty programme did not fully meet your expectations. We value your Classic membership and will share your feedback with the relevant team for their consideration. Nonetheless, we are delighted that our location worked well for you. Being opposite Brussels-South station, our hotel offers quick access to international trains and the city centre, which we hope made your travels easier. We are also pleased that your booking process on our website felt straightforward. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Christophe Lac, Hotel Manager

Dear Marcel, Thank you for sharing your point of view. We are pleased that you found our location convenient, situated opposite Brussels-South railway station and just a short walk from the historic city centre. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our rooms are designed with comfort in mind, featuring Sweet Bed by ibis bedding, parquet flooring, and modern amenities, and we regret that the condition of your accommodation left you with a different impression. We also understand your remarks regarding the mattress, and while this is not a standard experience, we appreciate you bringing it to our attention. Your feedback on the value you perceived and the WiFi connection has been noted as well, and our team is always available at reception to assist with any concerns during a stay. Finally, we are glad that you noticed the cleanliness of your room, as our housekeeping team takes great care to maintain high standards throughout the hotel. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Christophe Lac, Hotel Manager

Dear Amanda, Please accept our sincere thanks for this glowing review. We are delighted that our location made your travels so easy, right opposite the station with buses, trams and trains just steps away. Our team takes great pride in keeping the hotel clean and quiet, so it is wonderful to know you found your stay restful. We are also glad you enjoyed the breakfast selection and that our staff made you feel welcome. Nathan will be especially pleased to hear your kind words about his service. We look forward to welcoming you back for another excellent experience with us. Kind regards, Christophe Lac, Hotel Manager

Dear Richard, Thank you for sharing such a valuable review. We are delighted that our location opposite the station made your arrival so convenient. It is great to hear that you found the main attractions within easy walking distance and that your stay felt simple and straightforward. However, we are sorry that the surrounding area did not fully meet your expectations. Our team is always on hand to help guests make the most of the neighbourhood and discover the best routes into the historic heart of Brussels. Nonetheless, we truly value knowing that the convenience of our hotel worked so well for you and your partner. Our team takes pride in offering a comfortable base for couples visiting the city. We hope that you will return in the future. Best regards, Christophe Lac, Hotel Manager

Dear Linzmarie, Thank you for taking the time to share your thoughts with us. We are delighted that you found your room comfortable and pleasant. However, we are sorry that the lighting issue you reported was not resolved during your stay. Our team is always available at the front desk to handle such requests on the spot, and we regret that we missed the opportunity to assist you. Nonetheless, we are glad our location opposite the Gare du Midi made your travels easy. It is great to know you would choose to stay with us again. We all hope we have the pleasure of seeing you again. Best regards, Christophe Lac, Hotel Manager

Dear Martin, Thank you for positively reviewing your visit. We are delighted that you found your stay so comfortable. Our hotel aims to provide a restful experience, and it is wonderful to know you felt at ease throughout your visit. We also hope you were able to enjoy our location opposite Brussels-South station, making it easy to explore the city with your family. The entire team hopes to see you again in the future. Kind regards, Christophe Lac, Hotel Manager

Cher Bruno, Nous vous remercions pour ce chaleureux commentaire. Nous sommes ravis que vous ayez passé une nuit satisfaisante dans notre hôtel. Votre séjour d’affaires s’est bien déroulé et c’est ce qui compte le plus pour nous. Notre équipe est heureuse de savoir que vous avez également apprécié les avantages du programme de fidélité ALL Accor. Nous savons que nos hôtes y trouvent une vraie valeur ajoutée lors de leurs déplacements. Au plaisir de vous accueillir de nouveau, Christophe Lac, Hotel Manager

Dear Andrew, Thank you for sharing such a valuable review. We are delighted that our bar team made such a positive impression on you with their warm and helpful service. It is also great to know your room felt clean and perfectly suited for a quick overnight stop before continuing your journey. That said, we are sorry that some aspects of your room did not fully meet your expectations. Our maintenance team pays close attention to every detail, and we will look into the points you raised about the flooring and bathroom finish. Nonetheless, we are pleased that our location right opposite the Brussels-South station proved so convenient for your travels, giving you easy access to all the international connections you needed. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Christophe Lac, Hotel Manager

Dear Elizabeth, Thank you for taking the time to share your thoughts. We are delighted that you found our location so convenient, right opposite Brussels-South station and just a short walk from the Grand Place. Our team takes great pride in offering a warm welcome and swift service, so it means a lot that you appreciated their friendliness and efficiency. We are also glad the booking process on the Accor ALL App felt quick and easy for you, and that you value the loyalty programme enough to recommend it. The entire team looks forward to welcoming you back in the future. Best wishes, Christophe Lac, Hotel Manager