Aparthotel Adagio Access Brussels Delta 3 stars

Dear Mr. K., Thank you very much for your excellent 90/100 rating and for sharing your feedback following your stay at Adagio Access Brussels Delta. We are pleased to read that you found our aparthotel in Brussels functional and peaceful, and that you enjoyed a good night’s sleep during your business stay. Comfort, quietness and practical facilities are essential elements of the experience we aim to provide to our guests. We have also noted your more moderate rating regarding the breakfast selection. Although we are glad that it met your basic needs, we understand that there may still be room for improvement in terms of variety, quality or overall experience. Your feedback will be shared with our team as part of our ongoing efforts to improve our breakfast offering. We are happy to know that you appreciated the cleanliness of our property, the WiFi, the smooth check-in and check-out experience, as well as the service provided by our team. Thank you as well for your recommendation score of 10/10. We hope to have the pleasure of welcoming you back soon to Adagio Access Brussels Delta during your next trip to Brussels. Kind regards, Steven Van Frausum General Manager

Dear Mr C., Thank you very much for your excellent review and for choosing Aparthotel Adagio Access Brussels Delta for your business stay in Brussels. We are delighted to read that you found our team hospitable and welcoming, and that you appreciated our facilities, accommodation, cleanliness and Wi-Fi. Your kind words are a great encouragement for the whole team. We also take good note of your ratings regarding the breakfast selection and value for money, and we will keep them in mind as part of our ongoing efforts to improve the guest experience. It would be a pleasure to welcome you again during your next stay in Brussels. Kind regards, The Management Team Aparthotel Adagio Access Brussels Delta

Dear Mr K., Thank you very much for taking the time to share your feedback following your business stay at Aparthotel Adagio Access Brussels Delta. We are especially pleased to read your kind words about Emilio at the reception. Your recognition of his kindness and helpfulness will certainly be shared with him and with our management team. Feedback like yours is a strong encouragement for our team. We are also glad that you noticed and appreciated our efforts regarding sustainability. Coming from a sustainability manager, your comment is particularly valuable to us, and we are pleased that these actions were visible during your stay. At the same time, we take good note of your ratings regarding the accommodation, breakfast selection and value for money. These points will be reviewed internally, as they are important parts of the overall guest experience. In order to keep improving, we would also be grateful to know which specific elements would have made your stay even more satisfying and allowed us to achieve a rating above 80/100. We hope to have the opportunity to welcome you again during a future business stay in Brussels, in our aparthotel located in the Delta district. Kind regards, The Management Team Aparthotel Adagio Access Brussels Delta

Dear Mr I., Thank you for taking the time to share your feedback following your stay at Aparthotel Adagio Access Brussels Delta. We are sincerely sorry to read about the situation you describe. A report of this nature is taken extremely seriously, and we fully understand your concern and frustration, especially as it also impacted the belongings you travelled with. We would also like to clarify that bed bugs are not linked to a lack of cleanliness. They can unfortunately appear unexpectedly in any accommodation environment, often through travel and luggage movements. Nevertheless, this type of report requires immediate and strict follow-up. Your comments have been escalated to the hotel management. The room concerned will be subject to the appropriate checks and, if confirmed, to our full treatment protocol with our specialist provider, including the necessary heavy treatment procedures. Please accept our sincere apologies for the inconvenience and disappointment caused during your stay in Brussels. Kind regards, The Management Team