Novotel Brussels off Grand Place

Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,991 reviews

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Hotel extras

  • ALLSAFE Bureau Veritas label

  • Next to the Grand-Place and central train station

  • Modern, spacious and soundproofed rooms

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone +32 2 620 04 29

Fax +32 2 511 77 23

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,991 reviews

TripAdvisor Rating  4.0/5  3,411 reviews

Perfect Location

Customer review rating 5.0/5

Kurt &. J. S. Families - Confirmed reviews ALL

Located just in front of Gare de Bruxelles-Central and a short walk to Grand Place, the Novotel Brussels off Grand Place is in the perfect spot. A short 20 min train ride from Zaventem airport is all it takes to get right to the hotel, which couldn't be faster or easier. The small square in front of the hotel is charming and there are loads of excellent restaurants and shops located all around and on Grand Place. The rooms are well equipped and the staff are very friendly and helpful. Will come back!

Dear Kurt S., Thank you for taking the time to review your recent stay. We are delighted to hear that you found that nothing was too much trouble for our professional team, who take pleasure in looking after our guests to ensure that you enjoy your stay. Thank you for your kind mention of our convenient location and we appreciate your comments which have been noted. We hope to welcome you back. Kind regards, Jurgen Van der Haegen, General Manager

less good than usually but...

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

If I understand well, the hotel will be temporarly closed soon for work and so there were some things impacted (menu of the restaurant...). The location of my room was not ideal and noisy but again, previous times were perfect so I still recommand this hotel and the staff is very welcoming

Dear Audrey S., Thank you for this feedback on your recent stay. It is a pleasure to know that the service delivered by our team members met your expectations. We are, however, very sorry to hear that you were inconvenienced by the works going on. We ask that guests make us aware of any such concerns during their stay so that we may find an immediate and suitable solution. Your comfort is of the utmost importance to us. We look forward to the pleasure of seeing you again on a future visit. Best regards, Jurgen Van der Haegen, General Manager

Bem localizado

Customer review rating 3.5/5

Marlon Solo - Confirmed reviews ALL

room, Internet and check-in and check-out teams, ok. Cleaning and replacement team, I can't praise it, because only 1 day they did the cleaning and there was no replacement of soap. The minibar when I arrived had only 1 water, and only the other day they supplied it, I don't know if this is standard for this unit, but I had never seen it. What's worse, what I consumed at the restaurant I had to pay on the spot, I couldn't pay at checkout.

Dear Andre Marlon Elias E.. We thank you for your comments about your stay at our hotel. It is rewarding to know that you enjoyed our convenient location. However, we were concerned to receive your feedback regarding our housekeeping team. Please rest assured that we will use this feedback in order to improve this service, as we strive for excellence in all that we do. We hope to welcome you back for another holiday. All the best Jurgen Van der Haegen, General Manager

Good location

Customer review rating 1.5/5

Amin Couples - Confirmed reviews ALL

Not pleasant. Hotel is very dirty. Floor carpet is stained. iPods like a 2 star motel than anything else.

Dear Amin M., Thank you for taking the time to share your review. We are sorry that you were not completely satisfied with your recent visit to our establishment. We will be reviewing this with our housekeeping team to ensure that our usual high standards are maintained. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Jurgen Van der Haegen, General Manager

Stay at the Grand Place Brussels

Customer review rating 3.5/5

Ganesh I. Solo - Confirmed reviews ALL

It was a decent experience but could have been better. Some of the amenities like the Airconditining was not working well

Dear Ganesh Raman I., Thank you for your kind review. We are very pleased you found our prices competitive for the services we deliver. We are, however, sorry to hear of the issues you faced with the air conditioning system and regret that you had not made us aware of this while on-site; our maintenance team would have happily intervened and made your stay with us more comfortable. All of the team really do hope that we have the pleasure of welcoming you back on a future stay. Many thanks, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,418 reviews 9.7/10 Location
  • 1,369 reviews 7.8/10 Room
  • 1,333 reviews 8.5/10 Service
  • 25 reviews 6.4/10 WiFi
  • 788 reviews 7.9/10 Breakfast
  • 517 reviews 7.6/10 Cleanliness
  • 206 reviews 5.4/10 Food
  • 169 reviews 5.7/10 Amenities

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