Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,166 reviews

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Description

Hotel extras

  • Just steps from Grand Place and Central Station the best of Brussels at your feet.

  • 'Green Key' certified

  • Travelling with kids? Our family rooms (up to 4) come with a Novotel touch they'll love.

  • Start your day right with our gourmet breakfast buffet.

  • Zinnia is open. Meet Brussels' new room for bold events

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,166 reviews

Customer review rating 4.5/5

Annlouise H. Couples - Confirmed reviews ALL

Comfortable stay, very clean.

Dear Annlouise H., Many thanks for sharing your review. We are thrilled you enjoyed your stay at Novotel Brussels Off Grand Place. It’s wonderful to hear you found comfort and cleanliness during your visit. Our team, especially Enora, takes pride in providing welcoming service, and your kind words mean a lot. As Classic members, your continued loyalty is valued, and we’re glad our central location made exploring Brussels convenient for you and your partner. We look forward to welcoming you back. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 2.5/5

Nandranie P. Families - Confirmed reviews ALL

As our trip was very early they were not any consideration to check us in a bit soon the waited until the check in time past D ont be that exact Ppl traveling from long hours Do accommodate it will take you far

Dear Nandranie, Thank you for taking the time to share details of your recent visit to our hotel. We appreciate your loyalty as a Classic member of our ALL Accor program and your willingness to recommend it to others. However, we sincerely apologize that your experience fell short in some areas. We regret the inconvenience during check-in, especially after your long journey, and understand the importance of flexibility. Our standard check-in time is 14:00, but we do offer early check-in subject to availability, which we note was not possible during your stay. We also take your comments about our team service and sustainability efforts seriously, as we strive to meet the high standards our guests expect. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Pawel S. Families - Confirmed reviews ALL

Very good location. Very nice and helpful staff.

Dear Pawel, Thank you for taking the time to share your feedback. We are thrilled to hear you had such a pleasant stay with us. It’s wonderful that our central location near Grand-Place added convenience to your Brussels explorations, and our team always strives to make every guest feel welcome. Your kind words about the helpfulness of our staff truly motivate us. As Accor ALL members, you can look forward to even more tailored experiences during future stays across our network. Given your high recommendation score, we trust this visit met all your expectations. We’d be delighted to welcome your family back whenever you’re in Brussels, perhaps next time you could try our Gourmet Bar’s selection of Belgian beers! We look forward to seeing you again. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Lei Z. Couples - Confirmed reviews ALL

Hotel is close to everything and very convenient for tourists to get around. Francesca made the check-in process super easy and welcoming.

Dear Lei, We really appreciate this positive review of your recent visit. We are delighted your stay with us was enjoyable. Our team takes pride in creating welcoming moments, and Francesca exemplifies this commitment. Your appreciation for her assistance during check-in truly motivates us. Being close to key attractions allows our guests to explore Brussels effortlessly, and we’re thrilled this enhanced your visit. As Gold members, your loyalty inspires us to keep delivering memorable experiences. We look forward to seeing you again. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Francesco P. Families - Confirmed reviews ALL

Good location, good service room, reception, bar, breakfast. Exceptional staff.

Dear Francesco, Please accept our sincere thanks for this kind feedback. We are delighted to hear you enjoyed your stay with us, especially our prime location near the Grand-Place and the attentive service from our team. It’s wonderful to know your family found comfort in the room and appreciated the breakfast offerings and bar amenities. Our staff takes great pride in ensuring every guest feels welcome, and your recognition of their efforts means a lot. We’ve noted your comment about the bathroom door in room 134 and will address this promptly to enhance future stays. Thank you for highlighting areas where we can improve while still sharing such positive impressions. We look forward to welcoming you for another pleasant stay. Best wishes, Jurgen Van der Haegen, General Manager

Other web-users rate our hotel

  • 2,015 reviews 9.8/10 Location
  • 1,585 reviews 7.2/10 Room
  • 1,406 reviews 8.6/10 Service
  • 18 reviews 8.5/10 WiFi
  • 873 reviews 7.8/10 Breakfast
  • 565 reviews 7.5/10 Cleanliness
  • 265 reviews 5.4/10 Amenities
  • 258 reviews 5.6/10 Food

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