I came to the hotel with my family (3 child - one baby, 2 girls 3 & 7) I had booked 2 rooms and called weeks before my arrival to have connecting rooms. When we arrived, rooms were not connected and when we asked to have connected rooms only answers we had were "I cannot help you", "You should have arrived earlier, I may have been able to do something". At the reception desk, we were not the only family in this situation. Same thing for the parking. I called earlier to know if there was a parking at the hotel, answer was 'Yes'. Once we arrived, we discovered that it's a nearby public parking. When we talked about that to the reception, answer was 'we never said that. We always say it's a public parking that costs 22€/ day'. For a 4-star hotel, the customer care was horrible. Never the hotel's fault, no apologies, no solution offered to help. Avoid this hotel if you are a family!

while the hotel was full, we really enjoyed the location and the rooms.

Altogether a positive experience, also for our dog that came along. The only thing was that we asked for connecting rooms, but the rooms had no door in between, so we were separated from each other as a family. This was unclear to us when we reserved as in most hotels the connecting door is taken into account.

Just great!

The location was great! Some promises weren’t true. On the phone the staff mentioned that there is a paring available for €15 each 24h. This wasn’t true.

the hotel is located I a perfect location, just near all attractions. the rooms were comfortable, clean, and very quiet, although we were over the square. housekeeping was very efficient. highly recommended. very good value for money.

Overall great stay. Well located, clean room, and comfortable bed. The only regret is the ladies at the reception were cold and not very friendly (maybe they were forced to work on Christmas Day?) And we went to the reception three times to ask something, no one was there, which was quite odd for a hotel.

The sraff is excellent from check in very fast with a nice surprise...to the breakfast gentleman very polite. The cleaning lady was very respectful and humble. It was with a very good pleasure that we will come back to novotel

A wonderful experience in difficult times. Despite the covid pandemic is still with us we had a pleasant stay with all safety measures in place. Breakfast is very good and the selection suites everyone.

Excellent location. Near the Railway station (Brussels Centraal). Staff was very helpful. Room was actually very spacious and had a refrigerator and a large enough desk to do some work. Extremely quite considering the hotel is located on one of the main squares of the brussels old town. Used the early check in option and it was done with no problems , even got a breakfast on the day of the arrival.

- very nice room #310 - central location - helpful, friendly staff

Excellent location. Regular breakfast --for that price I would expect more quality and variety. HDMI plugs in the room did not work. Final invoice vas more expensive than expected because you where charging my child's breakfast.

excellent as usual :)

The only problem here is the hotel is far too warm. This doesn’t stop me from staying here but the inside temperature is problematic. The rest of it is great - good location, easy parking and great staff.

despite being de diamond member, no one care no arrival drink etc very surprised that no one did care despite me calling the ALL team and the team mentionning that they will take car and change this so overall not positive