Novotel Brussels off Grand Place Hotel 4 stars

Booked online in the middle of the night due to weather and travel issues. The gentleman on reception at 0030 was outstanding; polite and welcoming. Thank you DB

The location is great, rooms were big and friendly staff

In the past before I retired I stayed very many times in Brussels in either Marriott, Le Meridien (now Hilton) and your hotel. So this stay was like coming home. The stay was good, the breakfast room a bit without character

The room we were allocated was in a very poor condition, with burnt marks on the carpet and very few amenities in it. The breakfast was ordinary. Considering we had just spent 11 nights at the other Novotel (city center) and we wanted an upgrade on our last night, this was literally money down the drain.

Excellent location, warm welcome, very easy check in and check out, nice clean rooms

Very good, great room and service. However, during covid time, a bit strange that breakfast is buffet. Hence, you can wear gloves to pick up the croissant. But then you still have to eat it. So not sure it helps. The staff pourring the plates would have been better.

Reservation over the telephone as usual. Help to recover my account credentials, however all my old credits are lost. Very good sanitary measures throughout the hotel. Very good stay at the Novotel off grande place, but the Bed was not what I expect from an Accord Hotel. Matress cover with wrinkles ...

We loved our stay at Novotel. The location was perfect and right by grand palace. The parking was literally right next door and a good price for the location. The bed was comfy and the room was actually quiet for being right above a busy street. We will definitely be coming back to stay again. The staff was so friendly and even offered to lock our bags up after checkout so we didn’t have to leave it in our parked car.

everything was well organized and labeled in order to ensure the safety of guests during the pandemic.

Rooms are tiny. Decoration/bathroom is not the standard of Novotel. Difficult to control the temperature at night. No amenities, no minibar, no welcome-drink (as a All-Gold member). No welcome-feel. Noisy a night - no good insulation of windows. Not possible to fully darken the room. ..etc etc

very helpful and friendly young staff I recommend ! Close to the main square, central train station and shops we had a fantastic view from our room and everything was perfect despite the Covid context

Very good procedures in place for Covid 19 so felt safe and everything was explained to me. The stay was as expected and up to the usual standard, although the restaurant and bar are closed at the moment. good price for the city centre and ideal for the Grand Place and other attractions.

premium rooms are very sober - reception OK - quiet inspite of middle of the city - personnel very helpful- not suitable for a long stay - climatisation is all right - no access to the restaurant because of corona virus

We were very pleased with the service and the place was amazing. I felt privileged to stay at the hotel. We loved the city and we enjoyed the time out. The room was tidy and the staff were helpful. Thank you Novotel Brussels

The hotel is almost perfect in every respect - great location, convenient parking garage right next door, literally one block from the Grand Place. The only negative was that the hotel was really warm and it was difficult for me and my family to get comfortable for the night because of it. The night manager offered us a fan which would just blow the warm air around the room. The windows were openable so that helped but the racket from the street from the near-perfect location meant that the choice was warm or noisy.