Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.4/5 2,057 reviews

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Novotel Brussels off Grand Place - Image 1
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone

Access and transport

Hotel services

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On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,057 reviews

TripAdvisor Rating  4.2/5  3,539 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Ji E. P. Families - Confirmed reviews ALL

Dear E., Thank you very much for your kind review. We are absolutely thrilled that your stay at Novotel Brussels Off Grand Place was largely enjoyable and that our amenities added positively to your experience. We are committed to sustainability and are glad that the transition to refillable containers met your approval. However, we sincerely regret the oversight regarding the hair found on your bed. We understand that even the smallest details matter and we are sorry for any discomfort this may have caused. Finally, we are delighted that our central location facilitated easy access to the surrounding attractions and that our staff’s hospitality contributed to a memorable stay. We know how important a friendly and efficient service is to our guests, and it seems we succeeded in making your visit special. It would be a pleasure to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 3.5/5

Kevin B. Families - Confirmed reviews ALL

Dear Kevin, Thank you for taking the time to share your review. We are delighted that you appreciated the comfortable rooms, the upgrade to an executive room due to your loyalty program status, and our attentive housekeeping services ensuring cleanliness and replenishment of water. It is always our pleasure to provide a pleasant stay for our valued guests. However, we are sorry to learn that obtaining additional pillows did not match your expectations on this occasion. We understand that such details are important for a restful night, and we regret any inconvenience you experienced due to this oversight. Nonetheless, we are pleased that our prime location near the Grand-Place offered a convenient base for your stay in Brussels. Your positive remarks on our location and the comfort of your room are greatly valued, and we hope these aspects contributed significantly to the enjoyment of your visit. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Centrally located spacious rooms

Customer review rating 5.0/5

Saumik Families - Confirmed reviews ALL

Dear Guest, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your stay at Novotel Brussels Off Grand Place was enjoyable. We are delighted that you found the central location of our hotel to your liking, conveniently situated just steps away from the Grand-Place and the central station, providing the perfect starting point for exploring the city. Additionally, we are pleased to hear that the dimensions of our rooms contributed to the comfort of your family visit. Our aim is to provide spacious accommodation that serves as a relaxing retreat after a day of tourism. We look forward to seeing you again soon. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.0/5

Anis M. Families - Confirmed reviews ALL

Dear Anis, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated our attentive and friendly staff, along with the newly updated amenities. It is our pleasure to provide an extensive breakfast to start your day right. However, we regret to hear about your experience with the speed of our internet connection. We understand that staying connected is essential, especially when traveling. We appreciate your bringing this to our attention and apologize for any inconvenience this may have caused you during your stay. Nonetheless, we’re thrilled that our prime location close to the Grand-Place and the city center contributed positively to your stay. With many restaurants and sights within walking distance, we hope you had an opportunity to explore the beauty of Brussels. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Perfect location

Customer review rating 4.5/5

Sophie D. Families - Confirmed reviews ALL

Dear Sophie, We would like to thank you for this review about your recent experience in our hotel. We are truly pleased that your experience with us was a positive one. We are thrilled that the cleanliness of our rooms and the friendliness of our staff met your expectations and contributed positively to your stay. Our team works diligently to ensure that all our guests have a comfortable and enjoyable experience. However, we regret to hear that the air conditioning in your room did not adequately cool and that the pillows did not provide the comfort you needed. We understand the importance of a comfortable room temperature, especially when traveling with family, and we apologize for any inconvenience this may have caused. Nonetheless, we are glad you highlighted our hotel’s perfect location, mere steps away from the Grand Place, allowing our guests to immerse themselves in the beauty and history of Brussels. It is always our pleasure to provide a welcoming atmosphere where our guests can create memorable moments. We hope to have the occasion to welcome you back. Best wishes, The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,849 reviews 9.8/10 Location
  • 1,492 reviews 7.1/10 Room
  • 1,225 reviews 8.4/10 Service
  • 14 reviews 9/10 WiFi
  • 795 reviews 8.1/10 Breakfast
  • 508 reviews 7.5/10 Cleanliness
  • 227 reviews 6.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.