Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,171 reviews

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Description

Hotel extras

  • Just steps from Grand Place and Central Station the best of Brussels at your feet.

  • 'Green Key' certified

  • Travelling with kids? Our family rooms (up to 4) come with a Novotel touch they'll love.

  • Start your day right with our gourmet breakfast buffet.

  • Zinnia is open. Meet Brussels' new room for bold events

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,171 reviews

Customer review rating 4.0/5

Luigi-pier R. Business - Confirmed reviews ALL

Very good - great staff.

Dear Luigi-Pier, It was a pleasure to receive your kind feedback. We are delighted to hear that you found our team to be helpful and professional during your business trip. Our staff takes pride in offering attentive service to ensure every guest feels welcome. It’s wonderful to know our central location near Grand Place added convenience to your stay. Being steps away from key attractions and transport links makes exploring Brussels effortless for our guests. Thank you again for recognizing our efforts. Your satisfaction as a Classic Accor member motivates us to continue delivering memorable experiences. We would love to welcome you back on many more occasions. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 3.5/5

Siobhan S. Families - Confirmed reviews ALL

Great location Decor a bit cold Paid for early check-in and it wasn't ready when we arrived. Miny bar very poor selection. Noisy outside at night

Dear Siobhan, Thank you for writing a review of your recent visit and for recommending our hotel. We’re pleased you found our central location ideal for exploring Brussels’ vibrant city centre. Still, we regret that certain aspects of your stay fell short of your expectations. Our team strives to ensure all rooms are prepared by the scheduled check-in time, and we apologise for the delay you encountered. While our minibar selections cater to a range of preferences, we acknowledge your feedback and will take it into consideration. Soundproofing measures are in place to minimise external noise, and we appreciate your understanding as we continue to refine this. Lastly, as Classic members of the ALL Accor program, your loyalty is highly valued, and we trust the convenience of booking directly through our website added ease to your travel plans. Thank you again; we hope to have the opportunity to welcome you back. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Xinhui T. Solo - Confirmed reviews ALL

Great location, good, clean and modern room. I also stayed in another hotel nearby and appreciate that Novotel has AC that allows you to control the temperature

Dear T., We really appreciate this positive review of your recent visit. We are delighted to hear you had such a positive experience at Novotel Brussels Off Grand Place. It’s wonderful to know you found your room comfortable and appreciated the modern amenities. Our team takes pride in maintaining clean and inviting spaces, and we’re thrilled this enhanced your stay. Personal climate control is something we value for guest comfort, so we’re glad it made a difference during your visit. We look forward to seeing you again. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 3.0/5

Quanghuy N. Business - Confirmed reviews ALL

At check-in the receptionist charged me 2 breakfasts per day while I arrived alone. She did even not provide the price for each breakfast. It made the checkout and the invoice time consuming.

Dear Quanghuy, Thank you for sharing such a valuable review. We are pleased that our central location near Grand-Place and the train station added convenience to your business trip to Brussels. However, we sincerely regret the challenges you faced during check-in regarding breakfast charges. Our team strives to provide clear communication, and we will address this internally to ensure transparency moving forward. Nonetheless, we hope the proximity to key attractions and ease of access contributed positively to your stay despite the initial inconveniences. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Kacper J. Friends - Confirmed reviews ALL

We enjoyed the central location and convenience of the nearby train/metro station. Staff was very friendly and helpful and the room was comfortable and clean. Even a sofa bed in the family room was comfortable. The only small note for improvement is about the bathroom doors. The gap running through the middle of a double door panels is large and makes the inside rather visible. Required some logistics for a group of friends to bathe/shower in peace

Dear Kacper, Thank you very much for your kind feedback. We are thrilled you had a great stay with us. Your kind words about our central location and the convenience of nearby transport options are much appreciated. It’s wonderful to hear our team’s friendliness and helpfulness made your visit enjoyable. We take pride in maintaining clean, comfortable rooms, and we’re delighted the sofa bed added to your family’s comfort. We hope to welcome you back for another enjoyable visit. Best wishes, Jurgen Van der Haegen, General Manager

Other web-users rate our hotel

  • 2,022 reviews 9.8/10 Location
  • 1,605 reviews 7.1/10 Room
  • 1,432 reviews 8.6/10 Service
  • 18 reviews 8.5/10 WiFi
  • 881 reviews 7.9/10 Breakfast
  • 571 reviews 7.4/10 Cleanliness
  • 265 reviews 5.5/10 Amenities
  • 256 reviews 5.5/10 Food

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