Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.3/5 2,799 reviews

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ALLSAFE approved hotel

Hotel extras

  • ALLSAFE Bureau Veritas label

  • Next to the Grand-Place and central train station

  • Modern, spacious and soundproofed rooms

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes

GPS:50.846302, 4.354746

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service


Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,799 reviews

TripAdvisor Rating  4.0/5  3,487 reviews

Very good and nice in deed, 2 to 3 minutes walking distance to most attraction, save money on transport

TripAdvisor rating 4.0/5

Wanderer62612561448 Families - TripAdvisor review

l would say very good location and nice room, and they cater all type of needs but make sure to book early as this place is hot and happening. meaning to say lota of shops , shopping , eating to experience. no cons for this hotel as l really loved it with my family stay

Dear Wander, We thank you for this kind review. It's wonderful to hear that our prime location contributed positively to your family's stay, allowing for convenient exploration and enjoyment of the local attractions. We're also delighted that the room accommodations met your diverse needs and that your early booking enhanced your visit. Thank you for highlighting the vibrant shopping and dining experiences that surround us. The entire team look forward to welcoming you back on a future visit. Kind regards, Jurgen Van der Haegen, General Manager

Well located

Customer review rating 4.0/5

Vivi Couples - Confirmed reviews ALL

Staff could be more friendly. Greeting would be nice rather than chit chatting to each other everytime we passed by. (Seemed to be too idle).

Dear Vivi, We thank you for taking the time to share your feedback. It's wonderful to know that the location of our hotel was well-suited to your needs, providing easy access to the Grand-Place and central Brussels. We're also glad to hear that you found our reception team to be a highlight of your stay, as we strive to ensure our guests feel valued and supported. We regret that your experience with our staff's friendliness did not meet your expectations. We take pride in our service and apologize if you felt any lack of attention during your interactions. Rest assured, we continually train our team to provide excellent guest service, and your feedback is an opportunity for us to remind our staff of the importance of every guest interaction. We look forward to seeing you again in the future. Kindest regards, Jurgen Van der Haegen, General Manager

Fabulous stay

Customer review rating 5.0/5

Sarah Families - Confirmed reviews ALL

Another great break with Novotel - the location of this hotel is perfect for the Grand Place, as you would expect - but also for getting all over this very walkable city, as well as easy access to the metro stations on various lines. The rooms were comfortable, the breakfast delicious and plentiful, everything was clean and welcoming and staff were patient, professional and very helpful. Would definitely recommend and will return next time we are in Brussels.

Dear Sarah, Thank you for positively reviewing your stay. We're delighted to hear that our central location served as the perfect base for your explorations of Brussels and that you found the metro access convenient. It's wonderful to know that the comfort of our rooms, combined with our delicious and plentiful breakfast options, contributed to a welcoming atmosphere during your stay. Your kind words regarding our patient, professional, and helpful team are greatly appreciated, and it's heartening to learn that every team member, from the housekeepers to the reception and breakfast teams, contributed positively to your stay. We hope to see you again soon, Kind regards, Jurgen Van der Haegen, General Manager

Overpriced middle segment hotel

Customer review rating 3.5/5

Nathan Business - Confirmed reviews ALL

It was fine. It was recommended for the conference I was attending. My work paid of course, but if it were me, I would expect more for the price. Yes I understand it's central Brussels, but still.

Dear Nathan, Thank you for taking the time to share your feedback. We're glad to hear that our central location in Brussels was convenient for your conference needs. It's wonderful that our hotel came recommended and that we could provide a fine stay. We regret to hear, however, that you felt the price did not match your expectations, despite our prime location. We take pride in offering a competitive rate considering our proximity to key attractions like the Grand-Place, and our recent renovations to enhance the guest experience. Our team strives to provide exceptional service and amenities to ensure a memorable stay for all our guests. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Right in the heart of the pedestrian area around the Grand Place, easy block from the central train station stop.

Customer review rating 4.5/5

Kathy G. Business - Confirmed reviews ALL

Staff were very friendly and helpful. Lobby area couches and lounge area quite nice and comfortable. Nice room, superb central location in town.

Dear Kathy, Thank you for positively reviewing your stay. We're delighted to hear that our staff's friendliness and helpfulness stood out during your stay, and it's great to know you enjoyed the comfortable setting of our lobby area. Your compliments on our central location underscore the convenience we strive to provide for our guests, being just a short stroll from the Grand-Place and central train station. While we're pleased with your positive feedback, we regret if any aspect did not meet your expectations. We are continuously working on maintaining and updating our hotel to ensure our guests have a pleasant experience. Again, we're glad you appreciated the comfort and amenities of your room, and we hope it served as a peaceful retreat after your adventures in the city. It would be a pleasure to have you return on a future occasion. Best wishes, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,803 reviews 9.7/10 Location
  • 1,618 reviews 7.4/10 Room
  • 1,391 reviews 8/10 Service
  • 18 reviews 6.9/10 WiFi
  • 874 reviews 7.8/10 Breakfast
  • 594 reviews 7.6/10 Cleanliness
  • 373 reviews 4.8/10 Amenities
  • 334 reviews 6/10 Vibe

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