Novotel Brussels off Grand Place Hotel 4 stars

Location was excellent when arriving by train into Central station. Plenty of restaurants around. Check in was easy and the room was spacious, well equipped and good sound proofing.

The check-in was quick and professional. The problems with the room: - although the room was booked for two adults + 1 child (11 years old) , only the double bed was prepaired in advance - no bathrobes or slippers in the room, they were delivered after asking the reception desk - the toilet is lacking a toilet brush and after asking for one, a toilet brush was put in the toilet room in a plastic bag (with no holder) - the „Sound Dock-System“ in the room description didn‘t exist for real, this was represented actually by the possibility to connect my mobile device to the TV-set - no room-service Check out quick and professional.

Perfect location, near central station and food varieties!

Poor reception service. Poor room facilities. In general, the hotel appears ‘worn out’ and compares unfavorably with other all Accor hotels, f.ex. Ibis Styles Capitol in Toulouse and Saumur Mercure.

All very good but had to change room as electricity switch was broken.

For the 1st time using this hotel/Accor my experience was negative. Particularly the check out. I had received an email as usual with the fast checkout, which I used, dropping my key in the morning. To my surprise during the day I received an email with an outstanding debt for which my points had been used to pay them without my consent. This value had been discriminated on the invoice received for the fast checkout when being informed that I could use this service. I had given my credit card when checking in. Why would you send an email informing a customer to use the fast checkout if that email is, in fact, FAKE, FALSE and FRAUD? Fake and false obviously because, as the circumstances showed, it was a lie. Fraud because it misled the customer to an assumption which ended in a debt being created and an unauthorized use of this customer points account. Let me be clear - I do not give the slightest importance to the 2000 points or 40euros. They mean nothing to me. But the feeling of having been deceived, tricked and mistrust is overwhelming. This is the worst marketing you can do towards a customer, particularly those that in the last years have continuously been gold or platinum - create a sense of mistrust, making the customer feel he's nothing but a thief. At this moment, and while this feeling maintains my usage of Accor hotels cannot be maintained. Regards,

despite being de diamond member, no one care no arrival drink etc very surprised that no one did care despite me calling the ALL team and the team mentionning that they will take car and change this so overall not positive

*Location of the hotel is great, in the center of the historical part of the city *Breakfast is also really good *I think the price was a little high for the hotel. And there is no parking, so you need to pay to park.

clean

I was 2 days in Brussels for work reasons. Personnel at the hotel are very friendly and ready to help. The room was comfortable, clean and nicely decorated. Location is great! Few minutes' walk from shopping areas and the conference center. Also the area around the hotel is really nice and worth walking to experience the local atmosphere. Only issue is that the acoustic isolation (if any) in rooms is not very effective. You can hear the noise, especially the talking from guests in the next rooms. There was a particularly noise lady who was on the phone until very late. But in general, I liked the hotel and would stay there if I come for work again.

All good. From the location - a very short walk from the Grand Place - to the space and comfort of the rooms, especially the bed. Staff were also helpful. Check-in and out a breeze. What's not to like? Have nothing but positive feedback.

This is an excellent hotel for its location as well as for all the warm friendly hospitality that comes from the Staff. We were helped with finding restaurants , museums & so on. Although there was no sit down BF we found nearby brunch places most suitable. We would recommend this Novotel

The staff, service, room, buffet breakfast, location are all excellent. All major tourist spots and food places are within few minutes walk. The central train station is just next to the hotel which is very convenient as we did day trips to Bruges and Antwerp. 😍

Rooms are tiny. Decoration/bathroom is not the standard of Novotel. Difficult to control the temperature at night. No amenities, no minibar, no welcome-drink (as a All-Gold member). No welcome-feel. Noisy a night - no good insulation of windows. Not possible to fully darken the room. ..etc etc

very helpful and friendly young staff I recommend ! Close to the main square, central train station and shops we had a fantastic view from our room and everything was perfect despite the Covid context