Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.2/5 2,340 reviews

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Novotel Brussels off Grand Place - Image 1
Novotel Brussels off Grand Place - Image 2
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Novotel Brussels off Grand Place - Image 4
120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,340 reviews

TripAdvisor Rating  4.0/5  3,512 reviews

Certificate of excellence 2024

Location +++

Customer review rating 4.0/5

Holiday M. Families - Confirmed reviews ALL

A good hotel, nothing fancy. Papercups in the room - not a style for a hotel wanting to be ****.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed the central location of our hotel, right at the heart of Brussels and just a short walk from the iconic Grand-Place. We are sorry that some aspects of your stay did not meet your expectations. Our aim is to provide comfortable accommodations, and we note your comments regarding the size of the extra beds. In our continuous effort to cater to our guests' needs, we offer family-friendly room options, and we will consider your feedback for future improvements. We also acknowledge your thoughts on the breakfast variety and will be looking into expanding our selection to include lighter options such as tomatoes and cucumbers. Concerning our staff uniforms, we understand the importance of easily identifying hotel personnel for assistance and advice. We will reevaluate our current dress code to ensure our team members are easily recognizable. We also appreciate your feedback on the room amenities and understand the importance of clear communication regarding services like late checkout. We will work on ensuring that confirmations are communicated more clearly. Moreover, we are reviewing your comments regarding room cleanliness and housekeeping practices, including sheet changing schedules and towel hooks, to enhance our environmental efforts. Finally, we take note of your preference for more sustainable alternatives to paper cups in our rooms. Our hotel is deeply committed to providing a pleasant and welcoming atmosphere for all our guests. While we do not have our own parking, we are located near public parking facilities, and our gourmet bar and restaurant offer a taste of local Belgian cuisine, including our classic Gourmet Burger and a selection of Belgian beers. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Excellent location, humiliating experience

Customer review rating 2.0/5

Speranța M. Business - Confirmed reviews ALL

As a gold member of Accor chain, I trusted my decision for Novotel Grand Place for our business trip, even if the price was high enough. The evening we arrived there - a delegation of 4 persons, including a university Rector, we were received by the receptionist who demanded a higher amount for the rooms that the one specified in the reservation. When we dared to tell him that there is a difference of approximately 500 euros between the amount requested by him and the amount from the Accor application and from the room confirmations, the gentleman in question refused to explain why, saying instead that even the Gold members have to pay. He refused to look at the reservations and insisted that they were local taxes! Meanwhile, after we were humiliated by our behavior and we were refused any decent explanation, the colleague of the gentleman in question intervened, realizing that we were right. The lady solved the problem and said his colleague did a mistake because that reservation is ...more special, and that the colleague is nervous because there is a football match going on and he wants France to lose. The respective gentleman said that we are not able to discuss with him and insinuated that we are not respectful. in this unprecedented situation, not even in countries with lesser hotel rigors, we felt humiliated as women, as gold members and first of all as customers. We do not know the reason why the gentleman wanted to collect a larger amount. it's not our problem either. if he was wrong, all we needed was good will and a look at the reservations. We don't want to remember the experience at this hotel, and we only address this message so that you, as a manager, can ensure that such embarrassing, frustrating and beneath the dignity of Accor situations do not happen again in the institution you lead. Regards!

Dear Mrs. M. I would like to sincerely apologize to you for the poor experience you had during your recent stay at the Novotel. We have taken note of your complaint concerning incorrect communication about the amount of your reservation and the lack of transparency in its explanation by one of our colleagues. We understand the importance of clarity and precision in communicating with our guests, and we are deeply sorry that you did not receive this expected quality of service during your stay. I want to assure you that we will conduct a thorough internal investigation to identify deficiencies in our process and take corrective action to prevent situations like this from recurring in the future. I deeply regret that you have been affected by this situation and have been left without a satisfactory explanation. Our goal is to provide you with an exceptional experience and I am truly sorry if you felt humiliated by this situation. We are committed to rectifying this situation and ensuring our customers receive the level of service and attention they deserve. If you have additional information or clarification to share, I encourage you to contact us directly so that we can better understand your experience and take steps to improve our service in the future. We hope to have the opportunity to reconcile with you and provide you with an experience that truly reflects our standards of service and quality. Best regards,

Great location!

Customer review rating 4.5/5

Michelle S. Families - Confirmed reviews ALL

Great location right in the center of the city. Nice room and welcoming staff.

Dear Michelle, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear about your positive experience at our hotel. We are delighted that you appreciated the prime location of Novotel Brussels Off Grand Place, just steps away from the Grand-Place, as well as the comfort of our rooms and the hospitality provided by our staff. Our team always strives to offer a welcoming atmosphere and we're glad you enjoyed it. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Good location, below average hotel

Customer review rating 1.5/5

M. Business - Confirmed reviews ALL

Hotel is nicely located, however the rooms were rather dated, below average. The room was not clean (significant dirt under and around bed, dirty carpet, rotten fruit in the minibar). I wanted to reduce the duration of my stay, and hence interacted with the reception desk and via email multiple times, without getting the issue resolved. Overall sub-par experience.

Dear M., Thank you for taking the time to review your stay. We are pleased that you enjoyed the central location of our hotel, just a short walk from the Grand-Place, offering easy access to the heart of Brussels and its vibrant atmosphere. We are sorry that your stay did not fully meet your expectations. We understand that the state of the room and its cleanliness are essential for a comfortable stay. Our rooms are maintained daily and our minibar items are meant to be fresh and enjoyable; it seems there was an oversight in your case. Furthermore, we aim to provide excellent customer service, and it is apparent that we fell short in efficiently resolving your concerns. We take your feedback seriously as we continuously strive to provide a pleasant experience for all of our guests. Nonetheless, we hope the convenience of our location, coupled with the range of amenities we offer, will encourage you to consider staying with us again, and we look forward to the opportunity to better serve you in the future. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

Nice location

Customer review rating 4.0/5

Yu-hsiang C. Families - Confirmed reviews ALL

Nice location in the city centre with good insulation from noise. The front desk was busy. One of the rooms was not ready while check-in. They told us that they will inform us when it's ready but they didn't.

Dear Yu-Hsiang, Thank you for taking the time to review your stay. We are delighted that you appreciated the good insulation from noise at our hotel, ensuring a peaceful haven amidst the lively city center. However, we are sorry that some aspects of your visit did not meet your expectations. We understand how important it is for our guests to have their rooms prepared in a timely manner. We are taking your feedback seriously and are working on improving our communication and room readiness processes to avoid such situations in the future. We are sincerely sorry for any inconvenience caused during check-in. Finally, we are pleased that you enjoyed our hotel's prime location in the city centre, just a short walk away from the iconic Grand-Place, offering easy access to the best of Brussels. Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,721 reviews 9.7/10 Location
  • 1,505 reviews 7.3/10 Room
  • 1,255 reviews 7.8/10 Service
  • 13 reviews 6.2/10 WiFi
  • 800 reviews 7.9/10 Breakfast
  • 539 reviews 7.8/10 Cleanliness
  • 358 reviews 5.1/10 Amenities
  • 232 reviews 5.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.