Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,076 reviews

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Novotel Brussels off Grand Place - Image 1
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Just steps from Grand Place and Central Station the best of Brussels at your feet.

  • 'Green Key' certified

  • Travelling with kids? Our family rooms (up to 4) come with a Novotel touch they'll love.

  • Start your day right with our gourmet breakfast buffet.

  • Zinnia pops up this December-bring your event to life.

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,076 reviews

TripAdvisor Rating  4.2/5  3,566 reviews

Certificate of excellence 2024

Perfecto!

TripAdvisor rating 5.0/5

Scenic39932241016 TripAdvisor review

Amazing hotel. Near everything. Staff exceptional. Beds super comfy and rooms are lovely. Thank you for making our stay so lovely!!!

Customer review rating 2.5/5

Rupa M. P. Business - Confirmed reviews ALL

I have already contacted the hotel directly to provide feedback but essentially the room had not been cleaned properly prior to my arrival, the TV wasn't working well, the phone had been unplugged and put to the side. Not something I expected from Novotel based on my previous stay (I have always booked Novotel without question in the past). The reception staff are incredibly helpful but are stretched and the room keeping staff were not able to speak English which made it difficult for them to help when sent by the reception staff. Just felt a little disorganised with no option to move rooms as I was told the hotel was full.

Dear Rupa M., Thank you for taking the time to review your recent stay at our hotel. We appreciate your recognition of our reception team’s efforts to assist during your stay. However, we sincerely apologize that your experience fell short in several areas. Our housekeeping team is available around the clock to address any room preparation concerns immediately upon notification, and we regret any technical issues with in-room amenities were not resolved promptly during your visit. We certainly hope that we can welcome you back again. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.0/5

Rohit R. Families - Confirmed reviews ALL

The rooms are well maintained and staff are super friendly

Dear Rohit, Thanks for this great rating. We’re delighted you found our rooms well-maintained and appreciated our team’s friendly service during your stay. That said, we sincerely regret your booking experience through the Accor ALL App didn’t meet expectations and appreciate you bringing this to our attention. Finally, we’re thrilled our central location near Grand Place proved convenient for exploring Brussels’ iconic sights. We hope to be able to welcome you back in the future. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Michael Z. M. Business - Confirmed reviews ALL

I've stayed at this hotel time and again, and I keep returning because it keeps ticking all the right boxes: perfect location, comfortable rooms, cleanliness, friendly staff, and a good quality breakfast.

Dear Michael, Thanks for taking the time to share your opinion of your stay at our hotel. We’re delighted our consistent standards keep bringing you back. Your appreciation for our comfortable accommodations and dedicated team members truly motivates us. That said, we take note of your observation about breakfast service flow and will explore practical adjustments. Nonetheless, we’re thrilled our central location continues to serve as your ideal Brussels base. We hope you enjoyed exploring the Grand-Place surroundings during your business stays. It would be our pleasure to have you return in the future. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Kin C. Solo - Confirmed reviews ALL

Good location and very good service

Dear Kin, Thank you for this great feedback about your recent stay. We’re delighted you enjoyed your stay at Novotel Brussels Off Grand Place. It’s wonderful to hear you appreciated our central location near Grand-Place and found our service standards met your expectations. Our team takes pride in offering convenient access to Brussels’ cultural highlights while maintaining consistent hospitality. We look forward to welcoming you back on a future occasion. Best regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,972 reviews 9.8/10 Location
  • 1,530 reviews 7/10 Room
  • 1,330 reviews 8.6/10 Service
  • 18 reviews 8.1/10 WiFi
  • 866 reviews 7.7/10 Breakfast
  • 529 reviews 7.3/10 Cleanliness
  • 246 reviews 5.5/10 Amenities
  • 239 reviews 5.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.