Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.4/5 2,087 reviews

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Novotel Brussels off Grand Place - Image 1
Novotel Brussels off Grand Place - Image 2
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Novotel Brussels off Grand Place - Image 4
120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,087 reviews

TripAdvisor Rating  4.0/5  3,532 reviews

Certificate of excellence 2024

Unreasonable Child Policy & Poor Customer Service

TripAdvisor rating 1.0/5

Can T TripAdvisor review

I had a very disappointing experience with this hotel’s customer service, particularly with Florentina. We booked a room with a double bed and a sofa bed, which was perfectly suitable for our family (two adults, an 8-year-old, and a 4-year-old). However, Florentina insisted that we had to pay an extra €35 for an "upgrade" because they count a 4-year-old as a full extra person. I repeatedly clarified that we did not need an extra bed—we were happy with the existing setup. Yet, she rigidly refused to accommodate us, despite the fact that countless other hotels in Europe allow small children to stay with parents in similar room configurations. When I pointed out that their own booking pictures contradict her claims about the room layout, she dismissed it and told me to cancel if I didn’t agree. The room she wanted us to upgrade to was actually less suitable for us, as the sofa bed was in a separate area from the main bed. The room we originally booked had all beds in the same space, which is why we specifically chose it. This lack of flexibility and customer care is unacceptable. I have stayed in over 100 hotels across Europe, and this is the first time I’ve encountered such an unreasonable policy. If you’re traveling as a family, especially with young children, I’d strongly advise looking elsewhere.

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry to hear about your dissatisfaction with the room configuration and the interaction with our team member. We take pride in accommodating families and try to offer a variety of room types to meet different needs, including rooms with a double bed and sofa beds that can accommodate up to two adults and two children. We understand how important it is for families to have a comfortable and convenient room layout, and we regret that the options provided did not meet your expectations on this occasion. Furthermore, we would like to apologize for any inconvenience caused by the information provided regarding our child policy. We welcome guests of all ages and strive to ensure clear communication regarding any additional charges that may apply. It is regrettable that there was a misunderstanding in this case. We appreciate you bringing this matter to our attention and assure you that we will review our policy and communication to prevent such occurrences in the future. Additionally, we understand that the level of service you experienced from our staff did not align with the high standards we set for ourselves. We are taking your feedback seriously and will address it with our team to ensure that we continue to provide the quality of service our guests expect and deserve. We look forward to welcoming you very soon. Best regards, Jurgen Van der Haegen, General Manager

Ok stay

Customer review rating 3.0/5

Johan L. A. Business - Confirmed reviews ALL

Nice room, but irritating that the fridge was emptied during cleaning of the room between the two days I stayed and all of my private food disappeared. More irritating that the hotel reception did nothing when I confronted them about the situation.

Dear Johan, Thank you for taking the time to share your review. We are delighted that you enjoyed your room during your stay at Novotel Brussels Off Grand Place. Our team takes great pride in providing comfortable accommodations and a welcoming atmosphere for all our guests. However, we are sorry to hear about the incident with the fridge in your room, and we understand your frustration regarding the response you received from our reception team. Please accept our apologies for any inconvenience this may have caused you. We value your feedback and will ensure our housekeeping and front desk teams are more attentive to guest belongings and their concerns. We hope you were able to appreciate our prime location, just a stone's throw away from the Grand-Place, during your visit to Brussels. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Business Stay in Brussels near Grand Place

Customer review rating 4.5/5

Markus M. Business - Confirmed reviews ALL

I often travel to Brussels and stay in the Novotel Grand Place whenever possible. The location is great, a 5min walk from Gare Centrale and 5min to Grand Place. The hotel is very good: Nice rooms, great breakfast area, nice bar, etc. This time I had a room with a window oriented towards the street and it was a bit noisy (I like keeping the window open during the night), mainly because of some people screaming a few times in the night. That was the only slight annoyance, everything else was really very good!

Dear Markus, Thank you for taking the time to share your review. It's heartening to hear that your stay with us was largely enjoyable. We are delighted that you found our rooms comfortable and our breakfast area to your satisfaction. Our team takes pride in providing a welcoming atmosphere and top-notch facilities for our guests. However, we regret to hear that there was some disturbance from the street noise. Our central location does indeed offer the convenience of proximity to Brussels' attractions, but this can sometimes come with the vibrancy of city sounds. We understand how important a restful night's sleep is, especially when traveling for business. Finally, we are pleased that the bar met your expectations, providing a relaxing environment to unwind after a busy day. The proximity to the Grand Place and Gare Centrale is one of the aspects our guests appreciate the most, and we are glad you found this beneficial during your stay. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Well located, Negatives : Separeted toilet without sink is not nice, dirty carpets.

Dear Guest, Thank you for taking the time to share your review. We are delighted that you appreciated our hotel's location, conveniently situated just a stone's throw from the iconic Grand-Place and the vibrant city centre at your doorstep. We regret to hear your concerns regarding the bathroom layout and cleanliness level of the carpet. Our guests' comfort is of utmost importance to us, and we offer our sincere apologies if these aspects of your stay fell short of expectations. We appreciate your candid feedback as it helps us identify areas where we can improve. Moreover, we note your comment on the separate toilet facilities and understand that this design may not be to everyone’s preference. Our aim is to provide a comfortable and convenient environment for all our guests, and we will certainly take your observations into consideration. We hope you were able to enjoy the diverse amenities and services offered by our hotel, such as the gourmet bar and restaurant, the modern and comfortable rooms, and our rich buffet breakfast. While we understand that the room size and noise levels were a concern for you, we trust that the strategic location and the range of facilities available added value to your stay. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Not the Usual Experience

Customer review rating 2.0/5

T Couples - Confirmed reviews ALL

Not warmly greater by staff. Wanting to charge for extras despite member of their loyalty programme and room not in the best condition.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you found the booking process via our platform to be smooth and straightforward. Nonetheless, we regret to hear that your interaction with our team did not reflect the high standards of service we strive to uphold. It is disconcerting to learn that your status as a valued member of our loyalty program was not recognized appropriately, and we apologize for any inconvenience this oversight may have caused. In addition, we understand that the room did not meet your expectations, and we are sorry to hear that the condition of the towels did not align with our usual quality. Please know that we take your comments seriously and are looking into these matters attentively. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,811 reviews 9.8/10 Location
  • 1,495 reviews 7.2/10 Room
  • 1,208 reviews 8.4/10 Service
  • 13 reviews 8/10 WiFi
  • 819 reviews 7.9/10 Breakfast
  • 515 reviews 7.6/10 Cleanliness
  • 215 reviews 5.5/10 Food
  • 6 reviews 2/10 Wellness Area

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