Novotel Brussels off Grand Place

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Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,533 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • ALLSAFE Bureau Veritas label

  • Next to the Grand-Place and central train station

  • Modern, spacious and soundproofed rooms

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

Telephone +32 2 620 04 29

Fax +32 2 511 77 23

Contact email

  • STIB - MIVB:  29-38-63-66-71 CENTRAL STATION

  • STIB - MIVB:  1 - 5 CENTRAL STATION

  • STIB - MIVB:  3 - 4 Bourse - Beurs

  • By plane

    BRUSSELS SOUTH GOSSELIES At 60km / 37.5 miles

  • By plane

    BRUXELLES NATIONAL At 15km / 9.38 miles

  • By plane

    OSTEND At 100km / 62.5 miles

  • By helicopter

    AIRPORT ZAVENTEM At 0.1km / 0.06 miles

  • By train

    BRUXELLES/BRUSSEL At 0.1km / 0.06 miles

GPS:50.846302, 4.354746

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Brussels off Grand Place

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,533 reviews

TripAdvisor Rating  4.0/5  3,381 reviews

Certificate of excellence 2022

Great Hotel in a Great Location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

This is a great hotel right in the heart of Brussels with easy access to the shops and restaurants in the centre. Breakfast is good with a nice selection of breads, pastries, fruit, cheese and meat plus a small hot section with bacon and scrambled eggs. Rooms are clean and extremely well maintained. The only lightly negative thing is that, being in the centre, there is ocasionally some noise at night from the square outside. However, the windows cut out almost all of it and during my four night stay it was a minor annoyance only once. I'd certainly be very happy staying here again.

Dear Roger M., Thank you for this review of your recent stay. We are pleased to know that your room and bed met your satisfaction. We regret to hear of the issue with the toilet, thank you for making us aware of this, our maintenance team are now investigating. Regarding the noise from outside, we are sorry for the inconvenience, we do urge our guests to let us know of any issues during their stay so that we can find an immediate solution, our team would have been happy to relocate you to a quieter room, depending on availability Otherwise we are happy that you enjoyed our facilities and location, and that you enjoyed our tasty breakfast. We are looking forward to welcoming you again. Best wishes, Jurgen Van der Haegen, General Manager

Nice location

Customer review rating 3.5/5

Shareef A. Couples - Confirmed reviews ALL

Well located, very near to central station, small but clean room, separated toilet with no sink, no upgrade offered to diamond member despite gentle request, no luggage assistance

Dear Shareef A., Thank you for taking the time to share your review. Thank you for your kind words towards our hotel. We regret that the size of your room did not meet your expectations. As we do offer rooms of different sizes and categories, perhaps our team may assist you in selecting a larger room on your next visit? Nevertheless, we are pleased that you found our location to be ideal. We look forward to welcoming you for an another pleasant stay. Best wishes. Jurgen Van der Haegen, General Manager

Very convenient location

Customer review rating 5.0/5

K. Business - Confirmed reviews ALL

Very convenient location. Nice staffs and swift check-in/out process.

Dear Guest, Thank you for sharing your experience with us. We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay; we thank you for mentioning the great service of our team. Our rates can vary depending on availability and the period of the year, we do, however, try to keep them as competitive as possible and are consistent with similar categories of hotels in our area. Jurgen Van der Haegen, General Manager

Perfect location

Customer review rating 3.5/5

Tim Couples - Confirmed reviews ALL

Good experience overall - but not welcoming in the evening.

Dear Timothy G., Please accept our thanks for this review following your experience at our hotel. We are pleased that you appreciated your room but regret that you felt our service was not up to the standards we set ourselves. Thank you for bringing the matter to our attention and rest assured that this will be addressed with our team. We do hope to welcome you back for an improved experience. Best wishes, Jurgen Van der Haegen, General Manager

Conveniently Situated

Customer review rating 3.5/5

Robert H. Couples - Confirmed reviews ALL

We found the hotel convenient for all of our excursions and sightseeing. The room was clean and well appointed. The downside was the external noise. Building work is taking place immediately outside the hotel. Additionally, 3 hotels inc Novotel are located together and the ealry morning noise of rubbish and recycling collection is very intrusive.

Dear Robert H., Thank you for taking the time to give us your feedback. It was a pleasure to receive your positive feedback regarding our facility and central location. We would like to clarify that the works are not part of our hotel but in another part of the building that we occupy. We hope that this did not cause you any inconvenience. Thank you for noting our team's great service; we are always happy to assist in making each guest's stay as pleasant as possible! We do hope to welcome you back for an improved experience. Best wishes, Jurgen Van der Haegen, General Manager

Brilliant Location in the heart of Brussels

Customer review rating 4.5/5

Taffplanes Business - Confirmed reviews ALL

Smart hotel with friendly service

Dear Huw Arwel E., Thank you for taking the time to review your stay. We are happy that you received such friendly and professional service from our team members. We strive to have the rooms ready from 3 pm. However, depending on the occupancy the day before, this is not always possible. It would be a pleasure to welcome you again. Best regards, Jurgen Van der Haegen, General Manager

Well Located

Customer review rating 5.0/5

Batuhan T. Friends - Confirmed reviews ALL

Besides it’s location, service and cleanless of the hotel is good.

Dear Batuhan T., Thank you for this positive review of your stay. We are thrilled that everything was to your satisfaction. We do take great pride in our facilities and we appreciate your acknowledgement of this. It is a pleasure to know that you were able to start your day off perfectly with our tasty and varied breakfast buffet. We look forward to seeing you again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Very well loctated, very helpful staff.

Customer review rating 4.0/5

Pamela M. Friends - Confirmed reviews ALL

Very well locted, very helpful staff, very nice-sized room, with good facilities. The sink in the bathroom is not very convenient as water tends to spill onto the surround. Would be good to have a soap dish, for putting the soap, after you have used it to wash your hands.

Dear Pamela M., Thank you very much for your review. We are grateful for your kind comments about our dedicated team who work hard to ensure we deliver the best service for our guests. Housekeeping has been informed about the replenishment of complimentary toiletries and we thank you for bringing this to our attention. We hope to welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Very nice stay

Customer review rating 4.5/5

L. C. Couples - Confirmed reviews ALL

Good accomodation, nice and clean room . Excellent service at the front desk. Breakfast ok, apart from defect coffee machines, two days in a row but that wasn't a real showstopper.

Dear Louis C., We appreciate your candid feedback. We are very glad to know that you were pleased with your stay. We have noted your comments regarding our breakfast, and we appreciate your suggestions for improvement. Thank you once again. We hope to have the opportunity to welcome you back. With very best wishes, Jurgen Van der Haegen, General Manager

Clean, modern and in the absolute heart of Brussels / Grand Place!

Customer review rating 4.0/5

Bill M. Couples - Confirmed reviews ALL

My wife and I had a nice experience with Novotel Off Grand Place. The room was wonderful! My only complaint was that a microwave to reheat food would've been very convenient. But overall a great room. Our room was stocked with a mini-bar of snacks, booze, etc that was included in the room rate! Didn't expect that. Although we didn't use the TV, it was really enormous - at least 55". The view out the window to the Courtyard was really nice. I like that the WC was separate from the shower (although a sink in there would've been nice - maybe that's a European thing). The room looked to be flawless in regard to it's look - I think the hotel was recently refurbished. The lobby is bright, very clean and modern. Even had a really nice pleasant smell they pump in. It has a small restaurant and bar as well as a large fridge with drinks, booze and snacks for convenient purchase. The only issue was some renovation (noise) was going on and the saws and such were heard into the rooms on occasion. The location was PERFECT - even better than the Warwick. You step outside into a complete experience - right outside the door. Also only a block to Central train station which was very convenient. I think the value for the money is very good at Novotel! We stayed at a nearby hotel the first few nights and while it was very nice, it was about 2x the price. Service was fine. I wouldn't rave but there were also no issues. Overall, a very good choice and a strong recommendation.

Dear Bill M., Thank you for taking the time to review your stay. We do value all the feedback we receive, we have taken good note of your comments in relation to the floors and mirrors in our rooms, rest assured we will consider these in the future. Our hotel aims to provide high-quality service and a memorable experience to our every guest, so it is rewarding to read that you enjoyed your time with us. We will not hesitate to pass on your comments to our reception team member who will be thrilled to know her efforts were recognised. Thank you again. We look forward to welcoming you back soon. Kind regards, Jurgen Van der Haegen, General Manager

Small room, no Wifi

Customer review rating 2.5/5

John Business - Confirmed reviews ALL

Room was small and the wifi would not work in it. Check in was easy and quick. Enjoyed a free drink.

Dear James B., We thank you for sharing your experience with us. Our team appreciate your kind words as we work hard to deliver an exceptional guest experience and your positive feedback acts as motivation for our team members to continue providing excellent service. We do have varying categories of rooms with different sizes and would have been happy to help you find a room better suited to your requirements. Please let us know your preferences on your next visit. We also apologize for any trouble with our WiFi and regret that we had not known at the time. We are always on hand to make sure you fully enjoy your stay. We look forward to having the opportunity to welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Excellente situation.

Customer review rating 4.5/5

Padmo Couples - Confirmed reviews ALL

RAS, conforme standard Novotel

Cher Patrick D., Nous vous remercions d'avoir pris le temps de rédiger ce message. Nous sommes heureux que notre établissement ait été à la hauteur de vos attentes et prenons bonne note de votre remarque. Nous espérons vous avoir le plaisir de vous revoir très bientôt. Bien cordialement, Jurgen Van der Haegen, Directeur général

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Hotel well-situated near Grand Place and Central Station. Staff quite nice. Breakfast good but overpriced.

Dear Thomas V., Thank you for taking the time to share your review. We are delighted to read that our location was suited to your needs. With such a large variety of cultural attractions nearby, it is a great starting point for exploring the town! Regarding our pricing, we would like to believe we provide clean, well-equipped rooms in a convenient location for a reasonable value. We regret that you were not satisfied in this aspect. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Quiet room - as requested

Customer review rating 4.0/5

G L. Couples - Confirmed reviews ALL

I asked for quiet room floor 5 and this is what we were given . 1 slight irritation was that there was a persistent smell of drains from bathroom/toilet area. This lingered all the time despite leaving window open and air con being on. Was however pleased that we were placed near end of quiet corridor.

Dear Gaenor L., Thank you very much for your feedback. We are delighted that you enjoyed your stay and enjoyed its tranquillity. We're sorry for the issue you mention; this is not a problem we have been notified of but will most definitely be looking into. Thanks for bringing it to our attention. We look forward to welcoming you back in the future. Kind regards, Jurgen Van der Haegen, General Manager

great location and comfortable rooms

Customer review rating 4.0/5

James Business - Confirmed reviews ALL

it is my go-to hotel in Brussels - friendly staff, nice rooms, and a good breakfast.

We are grateful for your kind comments about our dedicated team who work hard to ensure we deliver the best service for our guests. Housekeeping has been informed about the replenishment of complimentary toiletries and we thank you for bringing this to our attention. Jurgen Van der Haegen, General Manager

Great location, excellent value

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

All went well. We appreciated paying relatively little to stay in an attractive hotel near major tourist sites.

Dear Christopher W., Thank you for such a great review. We do our utmost to ensure that our guests have the best experience possible with us and it is rewarding to receive a message of satisfaction from our guests. We look forward to welcoming you again. Best regards, Jurgen Van der Haegen, General Manager

Great position for Central Brussels stay

Customer review rating 4.5/5

Steve Couples - Confirmed reviews ALL

Very efficient at all stages, Good clean room and excellent breakfast. Ideal location for exploring central Brussels.

Dear Stephen P., Thank you for this kind feedback concerning your recent visit. We are glad to hear that our location was convenient for you. It would be a pleasure to have you return in the future for another pleasant stay. We look forward to seeing you again on your next visit. Best wishes, Jurgen Van der Haegen, General Manager

Excellent location and very good service.

TripAdvisor rating 5.0/5

cascais TripAdvisor review

Very well located hotel and very friendly and helpful staff. Very about about our stay. Very nice room with a view. Easy access from the Central station. In the center and heart of Brussels and next to the Grand Place.

Dear Guest, Thank you for sharing such positive feedback following your stay with us. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. The entire team look forward to welcoming you back on a future trip. Kind regards, Jurgen Van der Haegen, General Manager

A pleasant stay

TripAdvisor rating 5.0/5

Gilda G TripAdvisor review

We really enjoyed our stay at Novotel. Location is great, just a few steps from the Grand Place. The room was big enough for the two of us, clean and quite. Stuff was very nice and helpful. We definitely reccomend it.

Dear Gilda G, Thank you very much for this kind review of your stay. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words. We hope that you will visit us again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Good hotel. Great location.

TripAdvisor rating 4.0/5

martinmU7941WG TripAdvisor review

The only problem here is the hotel is far too warm. This doesn’t stop me from staying here but the inside temperature is problematic. The rest of it is great - good location, easy parking and great staff.

Dear Martin, Thanks for taking the time to provide feedback about your time at our hotel. We do try to make sure all our guests have the best experience they can with us and are glad our high standards met your expectations. Don't hesitate to inform our team of any concerns you may have, we are always on-hand to assist with adjusting the controls to find the ideal temperature for you. Kevin Martens, General Manager

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