Chère Marianne, Merci d’avoir partagé votre expérience. Nous sommes ravis que vous ayez apprécié la situation de notre hôtel, en plein cœur de Bruxelles, et le calme qui y règne. Nous sommes également heureux que votre arrivée en ligne se soit bien déroulée. Au plaisir de vous revoir parmi nous, Jurgen Van der Haegen, General Manager

Dear Pranav V., Thank you for positively reviewing your visit. We are delighted that your check-in went so smoothly and that you felt at ease from the moment you arrived. Our location, just a stone’s throw from the Grand-Place, is something we truly love sharing with our guests, and it is wonderful that you were able to make the most of it during your family trip. We are also honoured that you chose to book through all.com and that your Gold loyalty was recognised. We really hope we will have the opportunity of welcoming you back in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear A., Thank you for sharing your point of view. We are pleased that you found our location so convenient, just steps from Brussels Central Station and the Grand-Place. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand how frustrating it must have been to experience connectivity issues in your room, especially when business calls required privacy and a reliable connection. Our team is always available at the reception to assist with any technical difficulties, and we wish we could have resolved this for you during your stay. Nonetheless, our central position remains one of our greatest strengths, allowing our guests to move around the city with ease. We hope that you might consider visiting us again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Joanna, Thank you for letting us know your impressions. We are delighted that our central location made your stay so convenient. Having the Grand-Place, chocolate shops, and Belgian waffles right on our doorstep is something we love sharing with our guests. Our team truly enjoyed reading that you found everyone friendly and smiling. We are also happy the receptionist could offer you a little extra time to enjoy breakfast and pack at ease, it is always our pleasure to help when we can. It is great that our fitness room helped you keep up your cardio routine, and that your room felt spacious and comfortable. We are especially glad you appreciated the separate toilet, it really does make sharing a room with family so much easier. Your kind words about our rates mean a lot. We work hard to offer a comfortable stay without the steep prices of some larger brands. The entire team looks forward to seeing you again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Michiel, Thank you for your valuable feedback. We are pleased that your overall stay at Novotel Brussels Off Grand Place was a satisfying one. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. The experience you describe with an external mechanical sound is something we take seriously, and our team is always available to assist with any discomfort during the night. Our soundproofed rooms and double-glazed windows are designed to ensure a restful environment, yet we understand that occasional disturbances can still occur. We also note your thoughts on value and your loyalty programme feedback, and we will reflect on these impressions as we strive to offer a rewarding experience for every guest. Nonetheless, it is reassuring to know that you chose to stay with us for your family trip, and we trust the central location allowed you to explore Brussels with ease. We look forward to seeing you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Dear Lilla T., Thank you for writing a review. We are delighted that you found our location amazing and right at the heart of everything. Our team works hard to make every arrival warm, so it means a lot that the early-shift receptionist on the 2nd and the housekeeping colleague on the second floor left such a positive impression. We will share your kind words with them. We hope to have the opportunity to welcome you again. Kind regards, Jurgen Van der Haegen, General Manager

Dear Monica, Thank you for taking the time to share your thoughts. We are delighted that your four-night stay with us felt faultless from the moment you arrived until you checked out. Our front desk team will be so pleased to know their friendly and helpful approach made such a difference to your visit. It is wonderful that our location right next to the Grand-Place helped you make the most of your time in Brussels, and we are equally glad you found value in the ALL Accor programme as a Silver member. We look forward to the pleasure of welcoming you back. Many thanks again, Jurgen Van der Haegen, General Manager

Dear Wai M., Thank you for sharing your point of view. We are pleased that our facilities left a good impression and that our team made you feel welcome at check-in. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The overall experience clearly fell short, and we regret that the value you received did not feel in line with what you anticipated. Your comments regarding the room setup and upkeep have been noted, and we are grateful for the honest feedback that helps us sharpen our attention to detail. Nonetheless, it is reassuring to know that the cleanliness of the hotel and the warmth of our staff stood out during your time with us. We hope you will consider staying with us again in the future. Best regards, Jurgen Van der Haegen, General Manager

Dear Mark, Thank you for choosing us and for sharing your review. We are delighted that you found our staff excellent and your room well appointed and very clean. Even so, we are sorry that some aspects of your visit fell short of your expectations. Our central spot means the city buzz can sometimes be heard at weekends, and we have taken note of your remark about the toilet layout. Nonetheless, we are glad you appreciated our fantastic location, right next to the Grand-Place and just a short walk from so many sights and restaurants. We hope to have the pleasure of welcoming you again. Kind regards, Jurgen Van der Haegen, General Manager

Dear Dale, It was a pleasure to receive your kind feedback. We are delighted that you appreciated our location, just a short stroll from the Grand Place and the train station. Our team is glad you enjoyed three nights with us and that our central spot made your couple’s trip so convenient. The entire team hopes to see you again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Ia, We really appreciate this positive review of your recent visit. We are thrilled that you found our location so convenient, right in the heart of the city and close to everything you wanted to explore. Our team takes great pride in keeping every corner of the hotel spotless, so knowing you felt so comfortable makes our day. It is lovely to hear that your family had such a brilliant stay and that you are already thinking of coming back. We are also glad you enjoyed the benefits of your Gold membership, it means a lot that you would recommend both our hotel and the loyalty programme. We also hope to welcome you back on many more occasions. Best wishes, Jurgen Van der Haegen, General Manager

Dear Geoffrey, We appreciate your candid feedback; thank you. We are delighted you found our hotel so convenient for exploring Brussels, with all the key sights and the main train station just a short walk away. Our team takes pride in offering courteous service, and we are glad that left a good impression during your overnight stay. It is also great to know your room felt comfortable, from the bed to the water pressure and the sound-proofing. That said, we regret that the internet connection did not meet your expectations. Our free wi-fi is available throughout the hotel, and our front desk team is always happy to help if the speed ever falls short during a future visit. Finally, we are pleased that booking through the Accor ALL app was so easy and that your Gold membership added value to your experience. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Dear Priti, We appreciate you bringing your concerns to our attention. We are pleased that you found the cleanliness of the hotel to your liking and that the value for money met your expectations. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The welcome you described at the day reception is far from the standard we strive for, and we regret that our housekeeping service fell short during your visit. Our team is always on hand to address such concerns, and we are disappointed that we missed the opportunity to resolve this for you over those three days. Nonetheless, it is rewarding to know that our night team made a positive impression and that your check-out experience went smoothly. We also appreciate your continued trust in the loyalty programme and your willingness to recommend it. We hope to see you again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Saltanat, Thank you for this high rating. We are delighted that you found your room so clean and comfortable. Our housekeeping team was especially touched to hear that your mother’s ring was returned to you safely. We know how much sentimental value such items hold, and it means a lot that our team could help reunite you with it. We are also thrilled that your experience earned your full recommendation, both for our hotel and for the Accor ALL loyalty programme. Your Classic membership is something we truly value. We hope that you will return for another excellent experience. Best wishes, Jurgen Van der Haegen, General Manager

Dear K., We are delighted that your arrival and online check-in went smoothly, and that your accommodation, cleanliness, and our team all left a positive impression. It is also rewarding to know you appreciated the breakfast selection, your check-out experience, and the value for money you found during your stay. Your recognition as an ALL Silver member clearly meant a great deal, and we are pleased our efforts to make you feel valued resonated with you. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that the welcome drink fell short and that this, along with other moments, has affected your willingness to recommend us or the loyalty programme. Your feedback is taken seriously, and we will reflect carefully on what you have shared. Nonetheless, our central location next to the Grand-Place and Brussels Central Station places you within walking distance of the city’s finest sights and restaurants, and we are glad this vibrant setting contributed positively to your visit. We hope you will come and stay with us again. Best wishes, Jurgen Van der Haegen, General Manager

Dear Rime, We thank you for taking the time to provide us with your feedback. We are delighted that you found our rooms beautiful and that Nicolas left such a kind impression on you. We are also thrilled to see you rated both our hotel and the ALL loyalty programme so highly. However, we are sorry about the oversight you encountered in your room. Our housekeeping team works daily to maintain high standards, and they are always available to resolve any rare slip-up on the spot. Nonetheless, our location near the Grand-Place makes it easy to explore the city centre, and we hope you made the most of it during your family trip. We all look forward to welcoming you back in the future! Best regards, Jurgen Van der Haegen, General Manager

Dear Raphael F., We appreciate your candid feedback; thank you. We are delighted that our team made you feel welcome and that your early check-in request worked out smoothly. Our staff truly values making every guest feel at ease from the moment they arrive. That said, we are sorry the room did not feel as fresh as you expected. We completed a modern renovation of our ground floor, bar, and reception in late 2022, and we know how much a crisp, contemporary space matters. Nonetheless, we are glad our unbeatable location beside Central Station, the shopping streets, and the Grand-Place added real convenience to your family trip. It would be a pleasure to welcome you again. Kind regards, Jurgen Van der Haegen, General Manager

Dear Barbara, Thank you very much for this kind review. We are thrilled that you loved our location, right next to the Grand-Place and just steps from Brussels Central Station. It is great to know that our spot in the heart of the city made your family trip even more enjoyable. Our team is delighted that you felt well looked after at the front desk, and we are happy you found your room spotless. We take real pride in offering a warm welcome and a clean, comfortable space for every guest. We look forward to welcoming you back. Kind regards, Jurgen Van der Haegen, General Manager

Dear Ken, It was a pleasure to receive your kind feedback. We are glad you found our hotel so central to Brussels’ best activities and sites. Our team takes real pride in making every guest feel welcome, so it means a lot that you felt their warmth, even during a quick one-night family stay. We also love that you enjoyed our unbeatable location, just steps from the Grand-Place, which makes exploring the city so easy. Very best wishes, Jurgen Van der Haegen, General Manager