Novotel Brussels off Grand Place Hotel 4 stars

We stayed for 3 nights and we were pleased to see that the hotel was perfectly well located and within reach (on foot!) of many of the main attractions of Brussels. Everywhere within the hotel were disinfection liquid dispensers, which made us feel extra safe. We tried the packed breakfast the first morning but, although very complete, it was not as nice as being able to pick from the buffet, but it was still an interesting offer.

Clean, well located, good service

Excellent location for all of Brussels attractions. Staff excellent very accommodating.. Rooms very good size and overall an excellent hotel..

lovely hotel very friendly staff in a great location

Fantastic. Compared to other hotels nearby where I have already been, the rooms, beds and bathrooms are just so much better. Friendly staff.

Nice hotel , well located , warm atmosphere, room is big enough and friendly staff . Despite covid , we had a great journey and really enjoyed our stay at Novotel .

Our overall experience is very good. Just due to covid-regulations, the Bar and Restaurant inside the Hotel was closed and Breakfast was served in bags which had to pick-up by yourself. (Price Performance Breakfast wasn't satisfying, better to get it outside nearby). The bed was very comfortable, everybody friendly and we had a great time. The location is best, mid in town!

The hotel is extremely well located just at two blocks out of the Grand Platz, major sightseeing spots, restaurants, and shopping district. Unfortunately due to Covid the restaurant was close. However they managed to safely deliver a simple but good breakfast Made of bread integrated by bread, canned juice, ham, coffee, tea, and jelly.

All good only minus we had a 1.40 bed for two adults, which is not ideal. The rest was okay

Everything ok

Location is awesome and the service very good. The staff is kind and was following all the required safety measures concerning COVID19. We felt very safe. The breakfast (organized in boxes) was good as well.

The hotel is very well located. The rooms are quite comfortable. The staff are very nice and helpful.

Before sharing my dissappointment let me compliment Accor and the Team at Novotel Brussels for the effort they are putting into getting life back to "a bit more normal". These are strange times. This was the first time I stayed in a hotel for a very long time and the experience was unfortunately not pleasant. I had booked the Novotel to have a "bright point" on my trip. I most unfortunately did not find any Novotel feeling when I stayed. The effect of this is that I am asking myself if the price/return on investment is worth staying in the higher quality hotels of the Accor brand. Key missing elements of the feeling: - I do not see the need for a bag with toiletries being given to me at reception. When I visit Accor I trust your cleaning team will keep me safe. And if I don't trust it I can always wipe the shampoo bottle before using it. - No bar open whilst outside bars and restaurants are open to public. - Breakfast is well organized but getting a white paper bag for 12 EUR is terrible. With the cost of breakfast having dramatically reduced (less staff, less products) I would ask Accor to consider offering breakfast for free, at least for your All loyalty members. Thanks however for the hospitality and please see my feedback as constructive comments to help find a good balance between health and the special Accord & Novotel feeling which is the cause of my loyalty.

premium rooms are very sober - reception OK - quiet inspite of middle of the city - personnel very helpful- not suitable for a long stay - climatisation is all right - no access to the restaurant because of corona virus

The experience was a bit special because we stayed during the first shut-down in Brussel for COVID-19. The staff obviously found its difficult to adapt. The first evening we were served dinner even late and really appreciated this service. While we understood that there was no breakfast buffet next morning we would have hoped to have a juice, fruit or a yogurt instead of just "viennoiseries".