Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,109 reviews

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Novotel Brussels off Grand Place - Image 1
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Just steps from Grand Place and Central Station the best of Brussels at your feet.

  • 'Green Key' certified

  • Travelling with kids? Our family rooms (up to 4) come with a Novotel touch they'll love.

  • Start your day right with our gourmet breakfast buffet.

  • Zinnia is open. Meet Brussels' new room for bold events

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,109 reviews

TripAdvisor Rating  4.2/5  3,570 reviews

Customer review rating 4.0/5

Gannon W. S. J. Families - Confirmed reviews ALL

Toilet and drains emitted a bit of a bad smell which detracted from the overall experience

Dear W., Thank you for your review. We are delighted to hear that our central location added convenience to your family trip, placing Brussels’ iconic sights right at your doorstep. However, we sincerely apologize that certain aspects of your accommodation fell short of your expectations. Our team strives to maintain the highest standards of comfort, and we will review your comments about the bathroom to ensure improvements. Nonetheless, we are pleased to know that your overall experience was positive, and we truly value your recommendation score of 8. Our team hopes to welcome you back for a seamless stay next time you visit Brussels. It would be a pleasure to see you again on a future occasion. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Matthew L. Families - Confirmed reviews ALL

Really enjoyed the stay. Make the Christmas Day a memorable day.

Dear Matthew, Thank you for this high rating. We’re delighted to know you had a memorable stay with your family during such a special time. It’s wonderful to hear our team’s service contributed to making your Christmas Day celebrations exceptional. Our location near Grand-Place truly allows guests to immerse themselves in Brussels’ charm, and we’re thrilled it enhanced your visit. As loyal ALL Gold members, your continued trust means everything to us. We look forward to welcoming you again soon. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Danny W. Families - Confirmed reviews ALL

We stayed 3 nights as a family of 4 in a spacious room. Hotel is in a great location just a few minutes walk from the station and Grand Place. Staff were very friendly and helpful. Room is a little dark but manageable.

Dear Danny, We appreciate that you took the time to share your experience with us. It’s wonderful to know your stay at Novotel Brussels Off Grand Place met your expectations. We’re delighted your family found comfort in our spacious accommodations and that our team’s warm service added to your visit. Our staff takes pride in making every guest feel welcome, so hearing this truly brightens our day. That said, we appreciate your note on the room’s lighting. While our aim is to create a relaxing ambiance, we understand preferences vary and will keep your feedback in mind. Finally, our central location makes exploring Brussels effortless, and we’re thrilled it enhanced your trip. From Central Station to iconic landmarks, everything truly is just steps away. It would be a pleasure to see you again on a future occasion. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Reinaldo C. Families - Confirmed reviews ALL

Very friendly staff, great location and wonderful breakfast.

Dear Reinaldo, We appreciate your kind feedback. We are delighted you enjoyed your stay at Novotel Brussels Off Grand Place. It’s wonderful to know our team’s friendliness contributed to your family trip. Our central location near Grand-Place makes exploring Brussels effortless, and we’re thrilled you appreciated the breakfast buffet. We take pride in offering a variety of options to start the day right. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Aurelie L. Couples - Confirmed reviews ALL

We had a great stay at this Novotel hotel in Brussels. Check-in was easy and efficient, with a nice acknowledgment of our Accor membership. We were pleasantly surprised with an upgrade to an Executive room, which was fantastic. A welcome cookie was offered on arrival, and the welcome drink was easy and enjoyable. The room was clean, spacious, and very comfortable. The minibar items were great, and the hotel’s location was perfect. Great attention to detail. We would happily stay here again.

Dear Aurelie, Thank you for positively reviewing your recent stay. We are thrilled to hear you had such a positive stay at Novotel Brussels Off Grand Place. It’s delightful to know our check-in process made a great first impression, and that you appreciated the recognition of your loyalty status. Your upgrade to the Executive room sounds like it added a special touch to your visit, which we love to provide for our valued guests. We’re also glad your welcome amenities met your expectations, they’re our way of making each stay memorable. Thank you again; we hope to have the opportunity to welcome you back. Kind regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,998 reviews 9.8/10 Location
  • 1,547 reviews 7.1/10 Room
  • 1,355 reviews 8.6/10 Service
  • 17 reviews 8/10 WiFi
  • 877 reviews 7.5/10 Breakfast
  • 548 reviews 7.2/10 Cleanliness
  • 252 reviews 5.7/10 Food
  • 252 reviews 5.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.