Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,137 reviews

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Description

Hotel extras

  • Just steps from Grand Place and Central Station the best of Brussels at your feet.

  • 'Green Key' certified

  • Travelling with kids? Our family rooms (up to 4) come with a Novotel touch they'll love.

  • Start your day right with our gourmet breakfast buffet.

  • Zinnia is open. Meet Brussels' new room for bold events

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,137 reviews

TripAdvisor Rating  4.2/5  3,573 reviews

Customer review rating 3.5/5

Edoxia S. Families - Confirmed reviews ALL

We were there for a brief stay and it was more than appropriate for us. However the only downside was the size of the room for 4 beds

Dear Edoxia, Thank you for sharing your opinion following your recent stay. We are delighted that our central location added convenience to your visit, allowing easy access to Brussels’ vibrant attractions. However, we regret that the room comfort did not fully meet your expectations. Our family rooms are designed with flexibility in mind, offering configurations to accommodate different needs, and we appreciate your feedback as we continually assess our accommodations. On a positive note, it was our pleasure to have Cyrien assist you at the front desk. His dedication reflects our commitment to providing attentive service for every guest. We do hope that you will return on another occasion. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Armenuhi M. D. Couples - Confirmed reviews ALL

During a rainy day, to find smilies peoples and good service is welcome

Dear Armenuhi m., Thank you for this positive review. We are thrilled to hear your stay at Novotel Brussels Off Grand Place was enjoyable. Our team takes pride in providing friendly service, especially during unexpected rainy days. It’s wonderful you found the booking process smooth through our website, and we’re delighted to have welcomed you as an ALL Accor Classic member. Your kind words about the attentive staff and seamless experience truly motivate us. We look forward to making your next visit just as pleasant! We look forward to welcoming you back for another memorable stay in the future. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 3.5/5

Nadia P. J. Business - Confirmed reviews ALL

fast check-in& out procedure, friendly staff

Dear Nadia, Thank you for taking the time to share your feedback. We are delighted that our check-in and check-out efficiency contributed to a smooth start and finish to your business trip. Our team strives to maintain high service standards, and your kind words about their friendliness are truly appreciated. That said, we sincerely regret that certain aspects of your stay fell short of your expectations. Our rooms, while designed for comfort and functionality in the city center, are undergoing gradual updates to enhance guest comfort. We take note of your observations regarding value and amenities, which help us identify areas for refinement. Nonetheless, it is heartening to know your overall impression remained positive. Our central location near Grand Place and key transport links remains a prime advantage for business travelers seeking convenience. We hope to welcome you back in the future and wish you all the best. Safe travels! Jurgen Van der Haegen, General Manager

Customer review rating 3.5/5

Efstathia N. Families - Confirmed reviews ALL

The staff was impersonal and never greeted you, they just talked among themselves without paying attention. As if it was a lower class hotel.

Dear Efstathia, Thank you for sharing your experience with us. We are delighted that our central location near Grand-Place contributed to a convenient base for your family trip. That said, we sincerely regret that some interactions with our team did not meet the warm, attentive service we aim to provide. Your comments about staff demeanor have been noted, as we continually strive to uphold the high standards Novotel is known for. Nonetheless, we’re glad your loyalty membership added value to your stay. We hope our proximity to Brussels’ historic landmarks allowed you to explore the city’s charm effortlessly. We look forward to welcoming you for another pleasant holiday. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Kieffer X. Business - Confirmed reviews ALL

Excellent stay in the heart of Brussels with a great reception team as well the check-in as the checkout were performed very professional, helpful and friendly with a big smile! Comfortable, big and clean rooms, nothing to add.

Dear X., We thank you for your kind review. It’s wonderful to hear you had such a positive stay at Novotel Brussels Off Grand Place. We’re delighted our team made your check-in and checkout smooth and welcoming. Knowing our rooms provided comfort and space for your business trip is heartening, and we’re glad the cleanliness met your expectations. Your recognition of our location’s convenience and loyalty benefits means a lot, and we look forward to welcoming you back soon. We look forward to welcoming you for another pleasant stay. Best wishes, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,999 reviews 9.8/10 Location
  • 1,558 reviews 7.1/10 Room
  • 1,365 reviews 8.6/10 Service
  • 17 reviews 8/10 WiFi
  • 874 reviews 7.6/10 Breakfast
  • 556 reviews 7.4/10 Cleanliness
  • 254 reviews 5.8/10 Food
  • 253 reviews 5.5/10 Amenities

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