Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.4/5 2,080 reviews

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Novotel Brussels off Grand Place - Image 1
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,080 reviews

TripAdvisor Rating  4.0/5  3,525 reviews

Certificate of excellence 2024

Well located

Customer review rating 5.0/5

Ramdas T. Families - Confirmed reviews ALL

Novotel Brussels off Grand place location is just amazing. The room is well maintained and new. Reception guys were very friendly.

Dear Ramdas, Thank you very much for this kind review of your recent stay. It brings us immense joy to hear about your positive experience with us. We are delighted that you enjoyed our prime location, the upkeep of our rooms, and the friendliness of our reception staff. Being just steps away from the Grand-Place, we take pride in maintaining a high standard of service and accommodation for our esteemed guests. We look forward to seeing you again soon. Best regards, Jurgen Van der Haegen, General Manager

Excellent location

Customer review rating 5.0/5

N B. Couples - Confirmed reviews ALL

The hotel is in a great position centrally located. The reception staff on our arrival were exceptional, the bar staff also provided great service. Our only gripe was the poor service provided in the restaurant at breakfast. Our plates and tables were not cleared however the quality of the food was good.

Dear Guest, Thank you for taking the time to share your review. It brings us great pleasure to know that your stay with us was memorable. We are delighted that the central location of our hotel met your expectations and that the service provided by our reception and bar staff enhanced your visit. Our team strives to deliver a welcoming and attentive service, so it's wonderful to hear that we succeeded during your stay. However, we regret to hear about the service at breakfast not meeting your high expectations. We understand the importance of starting the day with a pleasant dining experience and apologize for any inconvenience caused. We will be reviewing your comments with our team to ensure we maintain our usual high standards. Finally, we are pleased that the bar experience stood out to you, and it's great to hear that our bartender made a positive impression. Thank you for your compliments on their service. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Great location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Well located hotel, near all the main attractions. The hotel was very clean and the staff were helpful. Breakfast was a bit chaotic, often there weren't bowls or glasses available.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the prime location of our hotel, situated just 200 metres from the Grand-Place, placing the vibrant city centre at your doorstep. It is also gratifying to hear your positive remarks about the cleanliness of our facilities, as our housekeeping team works diligently to maintain our high standards. However, we regret to hear about your breakfast experience. While our buffet offers a range of hot and cold options, we understand that sometimes, during peak times, the demand can be high, and we apologize for any inconvenience caused by the wait for bowls or glasses. We continually strive to ensure that our breakfast service is prompt and efficient, and your comments will help us to further improve in this area. Finally, we are pleased that you found our staff to be helpful during your stay. Our team is committed to providing attentive and friendly service, and it is always rewarding to receive such feedback. In light of your suggestion, we will seek to ensure that every interaction with our guests is warm and welcoming, enhancing the overall experience at Novotel Brussels Off Grand Place. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Very good location

Customer review rating 4.0/5

May J. Families - Confirmed reviews ALL

Good location of the hotel. A few steps going to grand place. Busy area. you won't get lost.

Dear May, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found the booking process, check-in experience, and our hotel's prime setting to your satisfaction. Our central location is indeed one of the highlights mentioned by our guests, as it places them in the heart of Brussels with easy access to the Grand-Place and other attractions. However, we note your comments regarding the aspects of the hotel that did not fully meet your expectations. While our hotel embraces its heritage and character, we understand that modernization is a continuous process and appreciate your input on this matter. Nonetheless, it is reassuring to hear that the ease of your booking and check-in process added to the convenience of your stay. Rest assured, our team is committed to providing a seamless and enjoyable experience from the moment our guests decide to stay with us. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Excellent location and staff

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Check in was smooth and the staff are very welcoming. The location is very convenient near the train station. Only issue was the extremely creaky bed which constantly woke us up. Reported to the staff but no one did anything

Dear Guest, Thank you for taking the time to share your review. We are pleased that you found our check-in process smooth and our staff welcoming. It's always encouraging to hear such positive feedback about our team's efforts to provide a comfortable experience. However, we are sorry to hear about the discomfort caused by the bed during your stay. We understand how crucial a good night's sleep is and regret that this issue wasn't resolved to your satisfaction. While we ensure that each room is prepared for our guests' comfort, it appears we fell short in this instance. Additionally, as a Classic member of our ALL – Accor Live Limitless loyalty program, we appreciate your insights as they are essential in our commitment to continuous improvement. Nonetheless, it is great that you appreciated our hotel's prime location, just a stone's throw away from the iconic Grand-Place and conveniently near the train station. Our central position is ideal for exploring the vibrant city center and enjoying the many restaurants and sights within walking distance. We do hope to welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,754 reviews 9.8/10 Location
  • 1,478 reviews 7.1/10 Room
  • 1,188 reviews 8/10 Service
  • 13 reviews 8/10 WiFi
  • 794 reviews 8/10 Breakfast
  • 517 reviews 7.2/10 Cleanliness
  • 259 reviews 5.9/10 Amenities
  • 213 reviews 5.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.