Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.4/5 3,389 reviews

Hotel extras

  • ALLSAFE Bureau Veritas label

  • Next to the Grand-Place and central train station

  • Modern, spacious and soundproofed rooms

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes

GPS:50.846302, 4.354746

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar


Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,389 reviews

TripAdvisor Rating  4.0/5  3,455 reviews

Certificate of excellence 2022

Great location and comfortable room

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The hotel is very well located in the centre of town - easy for Gare Centrale when travelling to and from the centre, and all the main tourist and commercial areas within walking distance. Staff were polite and helpful. Room well appointed and kept very clean. Quiet at night (with window closed).

Dear Guest, Thank you for sharing your experience. We are happy that you received such friendly and professional service from our team members and appreciated our convenient location. We look forward to welcoming you and your family on your next trip. Best wishes, Jurgen Van der Haegen, General Manager

Rooms are nice and big, but some improvements possible

Customer review rating 3.5/5

S Business - Confirmed reviews ALL

- The room was big and had good noise cancellation. - Liked the fridge in the room. - Enough towels in room, comfortable bed. What can be improved: - Room: Light is really bad, was on business trip so would have liked to work with a good light. Also no working desk, i.e., working on the sofa. - Breakfast: First scrambled eggs missing. Then they came cold. (However, otherwise nice variety) - Housekeeping: No new vanity set although that is only for 2 days and I stayed more - Wifi: The way to connect is annoying because not with passwort, so you have to put in your email every day. In addition it did not always work to connect.

Dear Stefan, Thank you for this review of your recent stay. It is a pleasure to know that you had a pleasant experience with us and thank you for mentioning the spacious rooms we have to offer. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. Rest assured that we will take your remarks into consideration when planning future improvements. We look forward to welcoming you for an another pleasant stay. Best wishes. Jurgen Van der Haegen, General Manager

Very well located

Customer review rating 5.0/5

Steven W. Couples - Confirmed reviews ALL

Beautiful location fabulous hotel very friendly staff good selection of food at breakfast

Dear Steven, Thank you for this review. We work very hard to provide a memorable experience for our guests, and we are delighted you had an enjoyable stay. Thank you for mentioning our prime location; it is a pleasure to know it was ideal for your needs. We look forward to a return visit from you in the future. Best wishes, Jurgen Van der Haegen, General Manager

Room smelled of cigarettes

Customer review rating 1.5/5

R Families - Confirmed reviews ALL

Our suite smelled of stale cigarette smoke. It was bad enough that we packed up and checked out first thing in the morning. It was really disappointing. Otherwise, though, the hotel is in a great location.

We are very sorry to hear that you felt our service fell below the standards expected of us. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review. We hope to have the pleasure of welcoming you back for an improved experience next time. Kind regards, Jurgen Van der Haegen, General Manager

Very nice suite

TripAdvisor rating 5.0/5

themanofec TripAdvisor review

Stayed in their two bedroom suite because it was not much more than a regular room required for 3 people near the train station. The room was big overall with very nice bathroom and two good beds. The location is great for shopping and eating with the Grand Place essentially half a block away.

Dear Thema, Thank you very much for your kind review. It's awesome to hear you had a comfortable stay and that our location was convenient for you in so many ways. Thanks for mentioning the tea-making facilities by reception, we do our best to make sure our guests have all they need to enjoy their stay. Jurgen Van der Haegen, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,706 reviews 9.6/10 Location
  • 1,620 reviews 7.7/10 Room
  • 1,516 reviews 7.9/10 Service
  • 24 reviews 6.8/10 WiFi
  • 920 reviews 8/10 Breakfast
  • 610 reviews 7.5/10 Cleanliness
  • 328 reviews 4.3/10 Amenities
  • 311 reviews 5.5/10 Vibe

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