Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,085 reviews

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Novotel Brussels off Grand Place - Image 1
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Just steps from Grand Place and Central Station the best of Brussels at your feet.

  • 'Green Key' certified

  • Travelling with kids? Our family rooms (up to 4) come with a Novotel touch they'll love.

  • Start your day right with our gourmet breakfast buffet.

  • Zinnia is open. Meet Brussels’ new room for bold events

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,085 reviews

TripAdvisor Rating  4.2/5  3,567 reviews

Certificate of excellence 2024

Customer review rating 3.0/5

Kenneth C. Couples - Confirmed reviews ALL

The hotel staff was pleasant and helpful. The room is just too small and basic for the price. I could barely fit in the shower without hitting something on the wall. The bar area is nicely remodeled and the location is great.

Dear Kenneth, Thank you for your review. We are delighted you recognized our team’s helpfulness and enjoyed the redesigned bar area during your visit. That said, we sincerely regret that some aspects of your accommodation did not meet your expectations. We note your comments about room dimensions and technical amenities, and our staff remains available to assist guests with any immediate concerns. Nonetheless, we are pleased our central position near Grand-Place provided convenient access to Brussels’ attractions. We hope to have the opportunity of welcoming you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 3.5/5

Peter B. Couples - Confirmed reviews ALL

Good location, but overpriced for the room, especially as I asked and paid for an upgrade. The room was not as shown in the photo of the room sent to me via email. The bath with overhead shower was very narrow and I could hardly turn around. Why is it in these modern-day hotels still have baths with shower overhead and not walk in showers? Breakfast was like a rugby scrum and tables where hard to find as it appeared that there was a shortage of staff to clear tables and keep the buffet replenished. Realise that the normal breakfast room area was undergoing a refurbishment. Check in staff very helpful and always pleasant when questioned about various sites. Would we stay at the hotel again, not at the price we where charged.

Dear Peter, Thank you for your feedback. We’re delighted you found our location convenient for exploring Brussels’ iconic landmarks. Our team takes pride in offering helpful service and are glad our check-in staff could assist with your queries about local attractions. However, we sincerely regret that some aspects of your experience fell short of expectations. While breakfast is typically served in our redesigned space, we acknowledge temporary arrangements during renovations may have impacted service flow. We’ve noted your comments about room amenities and will review them carefully to ensure our offerings align with guest expectations. Nonetheless, we hope our central position allowed easy access to Grand-Place and surrounding cultural sites. Your ALL - Accor Live Limitless Classic status points will be visible in your account within 72 hours of departure. We hope to see you on a future occasion for another lovely experience. Kindest regards, Jurgen Van der Haegen, General Manager

Customer review rating 1.0/5

Michael L. R. Business - Confirmed reviews ALL

Breakfast room is under renovation so a small buffet was set up throughout the lobby and bar area. The selection was not the normal Novotel one but even far below a 2* Ibis standard. Difficult to find space (even after the normal busy hours). Had to find some non-brand orange juice to pour from a carton. No boiled eggs. Hot buffet almost nonexistent. No yogurt, 2 cereals only (think supermarket C brand types). But a fridge full of oatmeal milk cartons, good for those who drink that. When I asked about all this, I was told to speak to the manager. Who was not around and probably couldn’t be bothered as the excuse would no doubt be that this was only temporary. That may be but this was an absolute failure. I had stayed here a couple of times before but this was the last one. If I want 2* Ihis quality I will book an Ibis at an Ibis price.

Dear Michael L., Thank you for taking the time to share your feedback. We appreciate your recognition of our establishment as a quality accommodation option. That said, we sincerely apologize that your experience fell short in some areas. We understand the temporary breakfast arrangements did not meet our usual standards, and we regret the limited selection and space constraints affected your morning routine. We also note your comments about staffing levels during meal service and will review this internally. We hope you will consider staying with us again in the future. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 3.5/5

Karina V. Solo - Confirmed reviews ALL

Great location and good security with lifts etc not being able to be accessed without your room card. Staff very friendly and helpful however not sure why since I had booked a late checkout that my key was deactivated at 11. Just a little thing but at $300 euros a night it’s those little things that make the difference. What was annoying and no mention was made before arriving, is that the restaurant was not open when I visited, which was a major disappointment and the works which were said not to start until 9am started at 8.20 on the Tuesday morning.

Dear Karina, We are grateful for the time you took to review your recent stay. We’re delighted you appreciated our central location and found our security measures reassuring during your visit. Our team takes pride in providing welcoming service and quick solutions when needed, as reflected in their prompt assistance with the safe. That said, we regret the technical aspects surrounding your room access and booking confirmation caused inconvenience. While late checkouts remain subject to availability, we acknowledge the importance of clear communication regarding these arrangements. Finally, we’re pleased our central position allowed you easy access to Brussels’ main attractions during your solo trip. Being steps away from Grand-Place and major transport links remains one of our key advantages for city explorers. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Jurgen Van der Haegen, General Manager

Perfecto!

TripAdvisor rating 5.0/5

Scenic39932241016 TripAdvisor review

Amazing hotel. Near everything. Staff exceptional. Beds super comfy and rooms are lovely. Thank you for making our stay so lovely!!!

Dear Guest, Thanks for this glowing review of your recent experience. We’re thrilled you had such a fantastic experience at Novotel Brussels Off Grand Place! It’s wonderful to hear you appreciated our central location, exceptional team, and comfortable accommodations. Our staff takes pride in delivering attentive service, and we’re glad our beds and room amenities added to your comfort. Knowing you found great value and quality throughout your stay truly motivates us. We hope to see you again soon. Best wishes, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,976 reviews 9.8/10 Location
  • 1,532 reviews 7/10 Room
  • 1,334 reviews 8.6/10 Service
  • 18 reviews 8.1/10 WiFi
  • 869 reviews 7.7/10 Breakfast
  • 528 reviews 7.3/10 Cleanliness
  • 245 reviews 5.5/10 Amenities
  • 239 reviews 5.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.