Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.3/5 2,095 reviews

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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,095 reviews

TripAdvisor Rating  4.0/5  3,524 reviews

Certificate of excellence 2024

Customer review rating 4.5/5

Sreko Business - Confirmed reviews ALL

All as expected.

Great location. Easy reach of Central station, main attractions etc.

Customer review rating 4.5/5

Austin Couples - Confirmed reviews ALL

Ideal for a weekend stay. Breakfast ticked the box in terms of options available. Kinda expected more of a spread in a four star but it was adequate for our needs. I'd consider it again based on the location.

Dear Austin, Thank you for taking the time to share your review. We are thrilled that our central location in the heart of Brussels was convenient for your travel needs, placing you just a short stroll from the Grand-Place and the myriad attractions the city has to offer. However, we noticed your remarks regarding the welcome drink and breakfast. While our esteemed guests, including Silver, Gold, Platinum, Diamond, and Limitless Accor Members, are greeted with a welcome drink, we will contemplate your suggestion to extend this courtesy to our valued Classic status members as well. Regarding the breakfast, we strive to provide a variety of both hot and cold options to cater to different tastes, and we regret if it did not quite meet your expectations for a four-star experience. Your feedback is greatly appreciated and will be considered as we continually seek to enhance our offerings. We hope you were able to appreciate our amenities, such as the Gourmet Bar and restaurant, which offers a selection of Belgian beers and our classic Gourmet Burger, and served as a great complement to your stay. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Mixed Experience

Customer review rating 3.0/5

Alvin Families - Confirmed reviews ALL

On our first night we were put in a room that had wet carpet, which should not be the case as it made us very uncomfortable and feeling very tired from a long trip. The hotel gave us towels to cover the floor and slippers after we complained. Fortunately, we were moved the following day to a new room.

Dear Alvin, Thank you for taking the time to share your review. We regret to learn of the discomfort you experienced due to the wet carpet in your room and understand how this could have made your initial stay less than satisfactory. Nonetheless, we are glad that our team was able to accommodate you in a new room the following day. Regarding your breakfast experience, we take note of your preference for fried eggs and will consider this as we continually aim to diversify our offerings to please all our guests' tastes. We hope you were able to appreciate the prime location of our hotel, just a short walk away from the iconic Grand-Place, surrounded by the vibrant energy of Brussels' city center. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Excellent location and friendly staff

Customer review rating 5.0/5

Alexa Families - Confirmed reviews ALL

The hotel is very well located in the heart of the city and a parking garage nearby. Our room was clean and we had a nice breakfast at the hotel. The staff are also very nice.

Dear Alexa, Thank you very much for your kind review. It is wonderful to hear that your stay with us at Novotel Brussels Off Grand Place met your expectations. We are thrilled that you enjoyed our central location a mere 200 metres from the Grand-Place, appreciated the attentive service provided by our staff, found your room to be clean and comfortable, and savoured the variety offered at our buffet breakfast. Our team strives to ensure every guest has a memorable experience and your kind words affirm the efforts we put in every day. It would be a pleasure to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Supportive staff

Customer review rating 4.5/5

Mewan A. Families - Confirmed reviews ALL

We had a very good stay at the hotel. The staff was very nice and supportive. Breakfast was also good. Room cleanliness and the beds are excellent. Overall experience was really good.

Dear Mewan, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your stay with us was so enjoyable. We are delighted that you appreciated the attentive service provided by our team, the quality of our breakfast offerings, and the cleanliness and comfort of our rooms. It is great to know that these aspects, along with the prime location of our hotel, contributed to your positive overall experience. We look forward to seeing you again soon. Best regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,733 reviews 9.7/10 Location
  • 1,494 reviews 7.1/10 Room
  • 1,218 reviews 7.8/10 Service
  • 13 reviews 8.3/10 WiFi
  • 798 reviews 7.8/10 Breakfast
  • 522 reviews 7.2/10 Cleanliness
  • 334 reviews 4.7/10 Amenities
  • 233 reviews 5.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.