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Novotel Brussels off Grand Place Hotel 4 stars

Customer review rating 4.4/5 9,106 reviews

ALLSAFE approved hotel

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Novotel Brussels off Grand Place
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+ 19 Services

Hotel extras

  • Next to the Grand-Place and central train station

  • In walking distance from many restaurants and sights

  • Modern, spacious and soundproofed rooms

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shopPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machinePaying
Leisure and activities
  • Fitness centre
Business services
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 brussels
belgium

Tel: +3226200429

Fax: (+32)2/5117723

Check-in from 14h00

Check out up to 11h00

  • STIB - MIVB :  29-38-63-66-71 CENTRAL STATION

  • STIB - MIVB :  1 - 5 CENTRAL STATION

  • STIB - MIVB :  3 - 4 Bourse - Beurs

  • By plane

    BRUSSELS SOUTH GOSSELIES At 60km / 37.5 miles

  • By plane

    BRUXELLES NATIONAL At 15km / 9.38 miles

  • By plane

    OSTEND At 100km / 62.5 miles

  • By helicopter

    AIRPORT ZAVENTEM At 0.1km / 0.06 miles

  • By train

    BRUXELLES/BRUSSEL At 0.1km / 0.06 miles

GPS :50.846302, 4.354746

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room 1 double bed

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Business Desk

Superior Room with 1 double bed and 1 sofa

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room ideal for family 1 double bed and 2 single sofa beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

Welcome to the Gourmet Bar, a place where the servings are generous and the atmosphere friendly and relaxed. If you wish a relaxing aperitif or an exotic cocktail, something quick to eat, try our Belgian specialities, or one of our many Belgian beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Brussels off Grand Place

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,106 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,312 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Hotel has successfully created a very safe space feel

Customer review rating 5.0/5

Robert Business - 09/04/2021 Confirmed reviews ALL

Top marks for COVID-19 prevention arrangements. I felt very safe there. Highly enjoyable stay.

Dear Robert, Thank you for taking the time to share your feelings regarding your recent stay in our hotel. We are very glad to see that you enjoyed our services. We hope to have the opportunity to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Very nice hotel and staff.

Customer review rating 5.0/5

Anonymous Business - 27/03/2021 Confirmed reviews ALL

Very nice st as y. Hotel very well organised for COVID times

Perfect location, close to the central station, friendly staff and comfortable bedroom

Customer review rating 4.5/5

Chiara Couples - 27/03/2021 Confirmed reviews ALL

Perfect location, close to the central station, friendly staff and comfortable bedroom

well located ...pleasant staff

Customer review rating 5.0/5

Ja M. 2. Solo - 27/03/2021 Confirmed reviews ALL

Very good as usual ;)

Not Novotel standard

TripAdvisor rating 3.0/5

AllMember 23/03/2021 TripAdvisor review

Rooms are tiny. Decoration/bathroom is not the standard of Novotel. Difficult to control the temperature at night. No amenities, no minibar, no welcome-drink (as a All-Gold member). No welcome-feel. Noisy a night - no good insulation of windows. Not possible to fully darken the room. ..etc etc

Well located Very helpful personnel

Customer review rating 4.5/5

André Business - 21/03/2021 Confirmed reviews ALL

In those covid difficult circumstances, the Novetel Grand Place ^personnel has been very, very helpful, always ready to try to facilitate our stay (printing, good infos, flexibility,...)

Dear André, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

good location

Customer review rating 4.0/5

Xxx Business - 10/03/2021 Confirmed reviews ALL

within the covid rules, good service

Good morning, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

perfect accommodation

Customer review rating 5.0/5

Beatriz Couples - 09/03/2021 Confirmed reviews ALL

Extremely well located, with very hospitable staff in all occasions. The room was formidable.

Dear Beatriz, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Good stay

Customer review rating 4.5/5

Ann Solo - 05/03/2021 Confirmed reviews ALL

I stayed 4 days in february - outside is was very warm so it was nice to walk around Brussel in the parks and along the 'kanaal' Personally I think breakfast is overprized considering you have to eat in your room. The room is also not well equiped to eat - there is only a seat and a very low table. I had brought my laptop so I could work after dark and also that was not very pleasant on the very low table and only one plug in the middle of the room. The staff is extreme friendly and the rooms and public areas are always clean

PROCHE DU CENTRE

Customer review rating 4.0/5

B. J. M. Couples - 01/03/2021 Confirmed reviews ALL

PARTICULI7RE EN TEMPS DE COVID MAIS PERSONNEL A L ECOUTE

Bonjour, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Brussels off Grand Place. C’est avec grand plaisir que nous recevons vos compliments. Votre commentaire sera partagé avec notre équipe car votre satisfaction est primordiale. Nous espérons vous revoir bientôt, Cordialement Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great stay, friendly, location can’t be better ...

Customer review rating 4.5/5

Vitha Families - 27/02/2021 Confirmed reviews ALL

We took the kids for a weekend to Brussels and choose Novotel due to its central location and because it’s family-oriented hotel. Easy parking next door, walking distance to almost all main sights, room is surprisingly spacious, modern, and super clean. Due to covid, breakfast is no more possible but breakfast bag with wide varieties need to be consumed in hotel room, our kids loved it. We also took some takeaway from some resto next doors. Reception personnels were friendly. We are very delighted with the stay and will be back to this hotel the next time we go to Brussels.

Dear Vitha, What a pleasure to receive your comments regarding your stay in hotel with your family. We are very glad to read that you enjoyed our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager
Customer review rating 3.0/5

Jan Business - 27/02/2021 Confirmed reviews ALL

Bad service!

Dear JAN K., Thank you for taking the time to tell us about your experience at the Novotel Brussels off Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please tell me, what do you mean by bas service? What can we do to make thing better according to you? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Martens

Well located

Customer review rating 5.0/5

Pierre Families - 24/02/2021 Confirmed reviews ALL

Nice hotel with professionnel workers

Dear Pierre, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Excellent business hotel next to Brussel Centraal

Customer review rating 5.0/5

Tadzio Business - 21/02/2021 Confirmed reviews ALL

- great staff - nice exec room - smooth covid-19 safety setup

Dear Tadzio, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team.We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

well located friendly staff

Customer review rating 5.0/5

Jean A. Business - 19/02/2021 Confirmed reviews ALL

very good stay...as usual

Dear Jean A., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We look forward to welcoming you for your new stay, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Well located, friendly personnel, all what is needed.

Customer review rating 4.5/5

Katrien Couples - 15/02/2021 Confirmed reviews ALL

Despite the Covid times, this was a very nice stay in the center of Brussels. The hotel is excellent located to discover Brussels. In the evening we ordered food, which was delivered at the reception. They immediately warned us that the food had arrived.

Dear Katrien, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to have the chance to welcome you again soon, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

friendly staff, nice location

TripAdvisor rating 5.0/5

s_bastienl883 Business - 06/01/2021 TripAdvisor review

very helpful and friendly young staff I recommend ! Close to the main square, central train station and shops we had a fantastic view from our room and everything was perfect despite the Covid context

Dear s_bastienl883, Thank you for taking the time to share your experience in our hotel. We are very glad to receive your positive feedback. As your satisfaction is essential for us, we will share your comment with our team. We hope to have the chance to welcome you again soon, Best regards

Safe and reliable in an ideal location.

TripAdvisor rating 4.0/5

BigBriKesgrave 20/09/2020 TripAdvisor review

Very good procedures in place for Covid 19 so felt safe and everything was explained to me. The stay was as expected and up to the usual standard, although the restaurant and bar are closed at the moment. good price for the city centre and ideal for the Grand Place and other attractions.

Not value for money

TripAdvisor rating 3.0/5

gilbert b 15/06/2020 TripAdvisor review

premium rooms are very sober - reception OK - quiet inspite of middle of the city - personnel very helpful- not suitable for a long stay - climatisation is all right - no access to the restaurant because of corona virus

Dear Mr Gilbert B, We thank you for the time spent while writing this constructive comment and the nice comment about our staff. Indeed, the Covid19 forced us to take extra precaution in our standards to ensure the safety of our guests and staff, it had some consequences on services provided (as the closure of our restaurant and bar until further notice). We still appreciate that you come back to us for your stays in Brussels. Kind regards, Mathieu Dugardin, Front Office Manager

Wonderful stay for a wonderful occasion

TripAdvisor rating 4.0/5

jjamaldin1 21/02/2020 TripAdvisor review

We were very pleased with the service and the place was amazing. I felt privileged to stay at the hotel. We loved the city and we enjoyed the time out. The room was tidy and the staff were helpful. Thank you Novotel Brussels

Dear jjamaldin1, We would like to thank you for taking the time to share your positive experience in our hotel. We are very glad to receive your feedback. As your satisfaction is essential for us, we will share your comment with our team. We hope to have the chance to welcome you again in our city and our hotel, Best regards, Lauriane Marrion Group Reservations Manager

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