Novotel Brussels off Grand Place Hotel 4 stars

Customer review rating 4.4/5 8,508 reviews
Novotel Brussels off Grand Place
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Hotel extras

  • Next to the Grand-Place and central train station

  • In walking distance from many restaurants and sights

  • Modern, spacious and soundproofed rooms

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shopPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner on a Mac
  • Copy/print service available
Information message

Due to the current situation, we inform you that our hotel is temporarily closed. For upcoming reservation, the hotel has made all necessary arrangements for your reservation to be transferred to one of our sister hotels and will contact you directly.

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000
brussels
belgium

Tel: +3226200429

Fax: (+32)2/5117723

Contact email

Check-in from 14h00

Check out up to 11h00

  • STIB - MIVB :  29-38-63-66-71 CENTRAL STATION

  • STIB - MIVB :  1 - 5 CENTRAL STATION

  • STIB - MIVB :  3 - 4 Bourse - Beurs

  • By plane

    BRUSSELS SOUTH GOSSELIES At 60km / 37.5 miles

  • By plane

    BRUXELLES NATIONAL At 15km / 9.38 miles

  • By plane

    OSTEND At 100km / 62.5 miles

  • By helicopter

    AIRPORT ZAVENTEM At 0.1km / 0.06 miles

  • By train

    BRUXELLES/BRUSSEL At 0.1km / 0.06 miles

GPS :50.846302, 4.354746

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room 1 double bed

  • Max. number of persons: 2
  • Area: From 28
  • Business Desk

Superior Room with 1 double bed and 1 sofa

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room ideal for family 1 double bed and 2 single sofa beds

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite with 1 queen size bed

  • Max. number of persons: 2
  • Area: From 40
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Welcome to the Gourmet Bar, a place where the servings are generous and the atmosphere friendly and relaxed. If you wish a relaxing aperitif or an exotic cocktail, something quick to eat, try our Belgian specialities, or one of our many Belgian beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Brussels off Grand Place

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,508 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,278 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.4/5

Anonymous Families - 23/03/2020 Confirmed reviews ALL

The experience was a bit special because we stayed during the first shut-down in Brussel for COVID-19. The staff obviously found its difficult to adapt. The first evening we were served dinner even late and really appreciated this service. While we understood that there was no breakfast buffet next morning we would have hoped to have a juice, fruit or a yogurt instead of just "viennoiseries".

Great location for visiting Brussels

Customer review rating 4.4/5

Geoff M. Couples - 19/03/2020 Confirmed reviews ALL

Central position within easy walking distance of the sights, restaurants, public transport etc

Dear Geoff M., Thank you for taking the time to share your positive experience in our hotel. We are glad to receive your positive feedback and will share it with our team. We hope to have the chance to welcome you again soon, Best regards Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Location , stay and service was excellent !!!

Customer review rating 4.4/5

Jade W. Couples - 15/03/2020 Confirmed reviews ALL

Absolutely amazing , we were able to check in early as our flight was an early morning flight and our room was ready which was so kind of the staff ! We had mentioned in our booking we were celebrating our anniversary and when we got to our room we found balloons , chocolates and a hand written note welcoming us and wishing us a happy anniversary! The staff were so friendly and kind and we were offered a free late check out which just topped the whole experience off , the hotel was spotless and the bar was clean with friendly staff and the best cosmopolitans I’ve ever had !! We will definitely be back to Brussels and back to this hotel !! My only negative comment is that there is advertising for 24/7 pizza ( room service ) yet when I asked on Sunday night to one of the staff memberd who was on ( about 1.30-2am) he told me yes but only if we paid in cash ? We did not have cash on us so we’re sent to an atm which we could not find and ended up walking to MacDonalds. Bit disappointing as we would of liked to of had food up to our room .

Dear Jade W., Thank you so much for taking the time to share your positive experience in our hotel. For us, it is always a pleasure to receive comments like yours. Your comment will be share with our team as your satisfaction is essential for us. We will also share your comment about the pizza with the team in order to understand the situation. We look forward to welcoming you again very soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

not great

Customer review rating 4.4/5

Hallett Couples - 12/03/2020 Confirmed reviews ALL

difficult to tell the difference between Novotel and Ibis which would have been much cheaper.Very basic room.

Good afternoon, Thank you for taking the time to share your feelings after your recent stay with us. We are sorry to read that your stay did not met your expectations. In order to improve the quality of our services, we would like to ask you more details regarding your expectations for our hotel. Do not hesitate to send us an e-mail with more details. We hope that you will give us a second chance to welcome you, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Well located, good service

Customer review rating 4.4/5

Thierry V. Business - 06/03/2020 Confirmed reviews ALL

Start to be used to come, so no real surprise. Quality is constant.

Dear Thierry V., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. Thank you for your loyalty with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. We look forward to welcoming you again soon, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great hotel, great staff, great location!

Customer review rating 4.4/5

Rachel B. Couples - 03/03/2020 Confirmed reviews ALL

Professional friendly staff in a very clean, well appointed hotel. The location is just perfect for exploring Brussels.

Dear Rachel B., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to have the chance to welcome you again soon, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Top situation

Customer review rating 4.4/5

Wts Business - 03/03/2020 Confirmed reviews ALL

Bonne ambiance

Bonjour WTS, Merci d'avoir pris le temps de partager votre expérience dans notre hôtel. Nous sommes ravis de lire que vous avez apprécié la localisation ainsi que l'ambiance de l'hôtel. Nous espérons pouvoir vous accueillir à nouveau prochainement, Cordialement, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Boa estadia

Customer review rating 4.4/5

Anonymous Families - 03/03/2020 Confirmed reviews ALL

Top.

Good afternoon, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Excellent location, close to main tourist places and restaurants

Customer review rating 4.4/5

Jose A. D. S. Families - 01/03/2020 Confirmed reviews ALL

Very nice staff and excellent location

Dear Jose Alves da S., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to have the chance to welcome you again soon Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

good stay

Customer review rating 4.4/5

Anonymous Couples - 01/03/2020 Confirmed reviews ALL

Apart from the good location of your hotel, we were very satisfied on the view from our room windows and accessories in our room. For us, a comfortable bed and silent room was important to allow us a good sleep after traveling a long journey. The breakfast was also good. We really enjoyed the possibly to late check out.

Good morning, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to have the chance to welcome you again very soon Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Location and the staff

Customer review rating 4.4/5

Ag Business - 29/02/2020 Confirmed reviews ALL

Upon arrival the reception staff was very friendly and welcoming. Because of the location we didn’t expect the room to be spacious but we were pleasantly surprised.

Dear AG, Thank you for taking the time to share your experience in our hotel. We are very glad to receive your positive feedback. We hope to have the chance to welcome you again soon, Best regards Lauriane Marrion Group Reservations & Sales & Banqueting Manager

it was bad

Customer review rating 4.4/5

Guest666 Business - 28/02/2020 Confirmed reviews ALL

I am not going to stay in Novotel again. - when I entered the room, I could smell chemicals used during the cleaning, which I could smell for at least two days. - On Monday morning there was no warm water in the morning, I was not able to take a show that morning. I have never experienced this before. When I asked about at the front disk, the lady working at the counter couldn’t really care, she informed me that the they were working on it. - The shower was not cleaned well the first day I arrived, I could see hair in the show.

Dear Guest666, First of all, we would like to thank you for taking the time to share your experience in our hotel. We are sorry to read that your stay did not met your expectations. Your comment has been shared with our housekeeping team in order to improve the cleanliness of the shower. We have also send your comment to our technician in order to avoid the lack of warm water, we had a problem on that Monday morning, we are sorry about that. We hope that you will give us a second chance to welcome you again in our Novotel, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Very good location

Customer review rating 4.4/5

Bogdan Friends - 25/02/2020 Confirmed reviews ALL

Well located, clean and friendly staff.

Dear Bogdan, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to have the chance to welcome you again soon, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great Location.

Customer review rating 4.4/5

David W. Couples - 24/02/2020 Confirmed reviews ALL

Had a good stay. The room was basic and had all that we needed. The staff were very helpful at all times. The room service forgot to refurbish the tea during our stay. The only room for improvement would be that on all 3 occasions at Breakfast the hot food served was at best tepid in temperature, even cold like it had just come out of a fridge on one occassion and the servery area was quite awkward. On 2 occasions I nearly burnt my hand on the overhead heater elements whilst trying to reach through to get bake beans with ladle that was quite long, which meant either spill it everywhere or risk a burn. The pots that the food where kept in need to be warmed from below and they need to be better accessible. The staff on the 3rd morning when I mentioned it did attempt to remedy. Even bought me some warmed food, but which by that stage I had already got something else, but I thank them for their thoughtful actions.

Dear David W., We would like to thank you for taking the time to share your experience in our hotel. We are glad to read that you had a good stay. Thank you fr sending us your constructive feedback, you can be sure that I will share your comment about the breakfast area with our manager in order to improve this. We are sorry that your breakfast did not met your expectations. We hope that we will have the opportunity to welcome you again for your next trip to Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Very well located

Customer review rating 4.4/5

Nicolas K. Families - 24/02/2020 Confirmed reviews ALL

Great location but the hotel management need improvements - as the staff needs improved training and guidance.

Dear Nicolas K., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. For us it is always a pleasure to receive constructive feedback. Your comment about the English of the staff has been shared with our Front Office Manager and Food & Beverage Manager in order to improve this. We hope to have the opportunity to welcome you again, Best regards Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Really nice people and for the price a great place to stay if your looking in that area

Customer review rating 4.4/5

Rob Couples - 21/02/2020 Confirmed reviews ALL

Wonderful...... It was my wife's birthday and the staff made it a very special day for us

Dear Rob, Thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed your stay with us and that your wife had a special birthday. Your comment will be share with our team as your satisfaction is essential for us. We hope to have the opportunity to welcome you again soon, Best regards Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Wonderful stay for a wonderful occasion

TripAdvisor rating 4.0/5

jjamaldin1 21/02/2020 TripAdvisor review

We were very pleased with the service and the place was amazing. I felt privileged to stay at the hotel. We loved the city and we enjoyed the time out. The room was tidy and the staff were helpful. Thank you Novotel Brussels

Dear jjamaldin1, We would like to thank you for taking the time to share your positive experience in our hotel. We are very glad to receive your feedback. As your satisfaction is essential for us, we will share your comment with our team. We hope to have the chance to welcome you again in our city and our hotel, Best regards, Lauriane Marrion Group Reservations Manager

Good Stay, Parking very close, Check-in a bit disappointing though

Customer review rating 4.4/5

Anonymous Families - 20/02/2020 Confirmed reviews ALL

Although the person at the reception was a nice guy the check-in was disappointing. First he didn't find the reservation and I had to find the email on my telephone. Afterwards he gave us a room for two persons while we booked for four. After going to the wrong room we moved to the right one. Finally we never received the usual "Free drink" card.

Good afternoon, Thank you for taking the time to share your experience in our hotel. We are sorry to read that your stay did not start as your expectations. Your comment has been shared with our team in order to avoid this kind of situation in the future. We hope to have the opportunity to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

A wonderful place for a wonderful occasion

Customer review rating 4.4/5

Jamal Couples - 18/02/2020 Confirmed reviews ALL

We really enjoyed our night at the hotel. The room was nice clean and tidy. We liked the wonderful greeting message in the room

Dear Jamal, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. We are really glad to read that you enjoyed the greeting message in your room. As your satisfaction is essential for us, I will share your comments with our team. We hope to have the opportunity to welcome you again in Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Good location, the end.

Customer review rating 4.4/5

Dk Couples - 18/02/2020 Confirmed reviews ALL

Very unprofessional service from the staff and especially the reception very basic and almost amateurs. Stayed 3 nights room 109. During the whole of our stay the central heating was not working in our room and we were never informed about this problem by the reception or anyone else. We found in our first night only 1 small portable heater in the bedroom so we had to stay in that room all night to find some heat, because the second room had no kind of heating and it was very very cold! The next day we complained at the reception and they told us that the central heating can not be fixed and that they will send a second small portable heater for the second room of our suite! The third day there was no hot water for shower!! I guess it had something to do with the whole heating problem in general. Unbelievable

Dear Dk, Thank you for taking the time to tell us about your experience at the Novotel Brussels off Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager
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