Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,173 reviews

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Description

Hotel extras

  • Just steps from Grand Place and Central Station the best of Brussels at your feet.

  • 'Green Key' certified

  • Travelling with kids? Our family rooms (up to 4) come with a Novotel touch they'll love.

  • Start your day right with our gourmet breakfast buffet.

  • Zinnia is open. Meet Brussels' new room for bold events

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,173 reviews

Customer review rating 2.0/5

Tamlyn C. Friends - Confirmed reviews ALL

I paid for two executive rooms with same floor plan. They were not the same by any means.

Dear Tamlyn, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are truly sorry to hear that your recent stay did not meet your expectations. Our Executive accommodations are designed to provide enhanced amenities and we regret this was not reflected in both rooms during your visit. We have shared your feedback with our team to reinforce our room assignment protocols. Your comments about the booking process and perceived value have been carefully noted. We remain committed to delivering consistent quality across all aspects of our service. We hope you will consider staying with us again in the future. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.0/5

Lois S. L. Couples - Confirmed reviews ALL

Long weekend getaway.

Dear Lois, Thank you very much for this kind review. We’re delighted your stay with us was a refreshing long weekend getaway. Our team takes pride in ensuring guests enjoy a comfortable environment, and we’re thrilled you appreciated the climate control in your room. That said, we regret the connectivity during your stay didn’t meet your expectations. Our staff is always ready to assist with any technical needs, and we’ll review this feedback to enhance future experiences. Finally, we’re glad our central location near Grand-Place made exploring Brussels’ vibrant heart so convenient for you and your partner. We look forward to the pleasure of welcoming you back. Many thanks again, Jurgen Van der Haegen, General Manager

Customer review rating 2.0/5

Kevin C. Families - Confirmed reviews ALL

During our entire stay last week our air never worked. I reported it to front desk staff who were nice but had no solution other than a fan they let us borrow.

Dear Kevin C., Thank you for sharing your opinion with us. We are glad our team’s responsiveness stood out during your stay. Their commitment to assisting guests remains a cornerstone of our service. That said, we sincerely apologize that your experience did not meet expectations. The comfort challenges you encountered with your room’s climate control are not reflective of our standards, and we are reviewing this matter thoroughly. Your observations about energy efficiency practices have also been noted, as we aim to balance guest comfort with sustainable operations. Nonetheless, we trust our central location near Grand-Place provided convenient access to Brussels’ cultural gems during your family trip. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 3.0/5

Anja D. Business - Confirmed reviews ALL

Rooms are somewhat worn out. Disadvantage that breakfast already ends at 9.30. Quality of the breakfast was not the best, especially the bread. Location is good.

Dear Anja, Many thanks for your valuable feedback. We are pleased to know you found our central location convenient during your business trip. Being steps away from Grand-Place allows guests to easily explore Brussels’ vibrant heart while staying in the city center. That said, we sincerely regret that some aspects of your stay did not meet your expectations. Your feedback about the breakfast service and room conditions has been noted, and we will review these points with our teams. While our breakfast hours are designed to accommodate various schedules, we understand the timing may not have suited your needs this time. We also take your comments about the breakfast selection to heart and will consider them as we work to maintain high standards. We hope to have the opportunity to welcome you back for an even better stay. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 3.5/5

Jill D. Couples - Confirmed reviews ALL

Comfortable well located hotel. However the room felt a little worn out (shower door would not close and bath mixer taps leaked a little on the floor whilst filling the bath). Breakfast was adequate and hotel staff were very helpful.

Dear Jill, We really appreciate your feedback. We are delighted to hear that our team’s helpfulness and the breakfast offerings contributed positively to your stay. Your kind words about the staff are greatly appreciated by our dedicated team members. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Please know that our team is always available to address any maintenance needs during your stay to ensure everything is in perfect working condition. We also take note of your feedback regarding our loyalty program and regret any inconvenience this may have caused. Nonetheless, we are thrilled that our central location near the Grand-Place added convenience to your visit. It was a pleasure to have you with us, and we hope your time in Brussels city center was as memorable as we strive to make it. It would be a pleasure to welcome you back in the future. Best regards, Jurgen Van der Haegen, General Manager

Other web-users rate our hotel

  • 2,040 reviews 9.8/10 Location
  • 1,627 reviews 7/10 Room
  • 1,438 reviews 8.6/10 Service
  • 17 reviews 8.6/10 WiFi
  • 867 reviews 7.9/10 Breakfast
  • 576 reviews 7.2/10 Cleanliness
  • 264 reviews 5.5/10 Amenities
  • 246 reviews 5.8/10 Food

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