Novotel Brussels off Grand Place Hotel 4 stars

Professional friendly staff in a very clean, well appointed hotel. The location is just perfect for exploring Brussels.

Bonne ambiance

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Very nice staff and excellent location

Apart from the good location of your hotel, we were very satisfied on the view from our room windows and accessories in our room. For us, a comfortable bed and silent room was important to allow us a good sleep after traveling a long journey. The breakfast was also good. We really enjoyed the possibly to late check out.

Upon arrival the reception staff was very friendly and welcoming. Because of the location we didn’t expect the room to be spacious but we were pleasantly surprised.

I am not going to stay in Novotel again. - when I entered the room, I could smell chemicals used during the cleaning, which I could smell for at least two days. - On Monday morning there was no warm water in the morning, I was not able to take a show that morning. I have never experienced this before. When I asked about at the front disk, the lady working at the counter couldn’t really care, she informed me that the they were working on it. - The shower was not cleaned well the first day I arrived, I could see hair in the show.

Well located, clean and friendly staff.

Had a good stay. The room was basic and had all that we needed. The staff were very helpful at all times. The room service forgot to refurbish the tea during our stay. The only room for improvement would be that on all 3 occasions at Breakfast the hot food served was at best tepid in temperature, even cold like it had just come out of a fridge on one occassion and the servery area was quite awkward. On 2 occasions I nearly burnt my hand on the overhead heater elements whilst trying to reach through to get bake beans with ladle that was quite long, which meant either spill it everywhere or risk a burn. The pots that the food where kept in need to be warmed from below and they need to be better accessible. The staff on the 3rd morning when I mentioned it did attempt to remedy. Even bought me some warmed food, but which by that stage I had already got something else, but I thank them for their thoughtful actions.

Great location but the hotel management need improvements - as the staff needs improved training and guidance.

Wonderful...... It was my wife's birthday and the staff made it a very special day for us

We were very pleased with the service and the place was amazing. I felt privileged to stay at the hotel. We loved the city and we enjoyed the time out. The room was tidy and the staff were helpful. Thank you Novotel Brussels

Although the person at the reception was a nice guy the check-in was disappointing. First he didn't find the reservation and I had to find the email on my telephone. Afterwards he gave us a room for two persons while we booked for four. After going to the wrong room we moved to the right one. Finally we never received the usual "Free drink" card.

We really enjoyed our night at the hotel. The room was nice clean and tidy. We liked the wonderful greeting message in the room

Very unprofessional service from the staff and especially the reception very basic and almost amateurs. Stayed 3 nights room 109. During the whole of our stay the central heating was not working in our room and we were never informed about this problem by the reception or anyone else. We found in our first night only 1 small portable heater in the bedroom so we had to stay in that room all night to find some heat, because the second room had no kind of heating and it was very very cold! The next day we complained at the reception and they told us that the central heating can not be fixed and that they will send a second small portable heater for the second room of our suite! The third day there was no hot water for shower!! I guess it had something to do with the whole heating problem in general. Unbelievable