Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.4/5 2,089 reviews

Best price
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Novotel Brussels off Grand Place - Image 1
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,089 reviews

TripAdvisor Rating  4.0/5  3,525 reviews

Certificate of excellence 2024

Ideal location

Customer review rating 4.5/5

Ann G. Couples - Confirmed reviews ALL

Located between Grand Place and Central train station, this hotel is ideal for tourists wanting to enjoy a short stay in Brussels. The rooms are comfortable and quiet. We opted for breakfast and it was a treat each morning. I didn’t like the w/c being without a sink but the separate shower/bathroom was very luxurious. The staff were helpful and friendly and the bar welcoming. Highly recommended!

Dear Ann, We would like to thank you for this review about your recent experience in our hotel. We're thrilled to hear that your stay at Novotel Brussels Off Grand Place was enjoyable. It's wonderful that you found the rooms comfortable and peaceful, and our breakfast offerings to be a delightful start to your day. Our team takes pride in providing friendly and helpful service, and we're glad that our bar created a welcoming atmosphere for you to enjoy. We note your comments regarding the bathroom setup. While our design choices aim to maximize space and comfort, we apologize for any inconvenience caused by the lack of a sink in the w/c area. This feedback is valuable to us as we constantly seek to enhance our guest experience. Finally, the exceptional location of our hotel, nestled between the Grand Place and Central train station, is one of the many aspects that our guests love. We're delighted that you appreciated the convenience it offered during your visit to Brussels. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

It was a good stay

Customer review rating 4.0/5

H., M. Friends - Confirmed reviews ALL

It was good to stay in Novotel Brussels off grand place. Whenever I returned to hotel, it always feels like a home. Thank you!

Dear H., We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed your time at our hotel, as we strive to create a warm and welcoming atmosphere for all our guests. It is wonderful to hear that returning to Novotel Brussels Off Grand Place felt like coming home for you, reflecting our commitment to exceptional service and comfort. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The breakfast and service was brilliant, thank you so much for a lovely stay

Dear Guest, Thank you very much for your kind review. We truly appreciate your kind feedback regarding your stay with us. We are delighted that you enjoyed our exceptional breakfast and the dedicated service provided by our team. Our staff takes great pride in ensuring a wonderful experience for our guests, and we are pleased that this was reflected during your visit. It would be a pleasure to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 2.0/5

Ritesh A. Families - Confirmed reviews ALL

Very poor service and hospitality

Dear Ritesh, Thank you for taking the time to share your feedback. We regret to hear that your experience did not align with the high standards we strive to uphold. Your comfort and satisfaction are of the utmost importance to us, and it is clear that we fell short in delivering that during your stay. We understand the impact that a welcoming and professional reception can have on the overall experience of our guests. We apologize if the interaction with our reception team appeared less than satisfactory. Our staff is trained to provide courteous and efficient service, and we will review your comments with our team to ensure our usual high standards going forward. Furthermore, we apologize for any inconvenience caused by the wait times you experienced upon arrival. Our goal is to ensure a smooth and speedy check-in process, and we regret that this was not the case during your visit. Regarding your comments on the condition of your room and housekeeping service, we will take your feedback into serious consideration. We pride ourselves on maintaining a high level of cleanliness and room readiness, and it seems we missed the mark in this instance. Please accept our sincere apologies for any discomfort this may have caused. While we wish your stay had been more reflective of the comfort and quality we aim to provide, we value your feedback as it helps us identify areas where we can improve. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jurgen Van der Haegen, General Manager

Location is amazing

Customer review rating 4.5/5

Nitish Couples - Confirmed reviews ALL

Rooms and the breakfast was good

Dear Nitish, Thank you for taking the time to share your review. We are delighted that you appreciated the prime position of our establishment, mere steps away from the Grand-Place, along with the comfort of our rooms and the variety offered at our breakfast buffet. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,743 reviews 9.8/10 Location
  • 1,490 reviews 7.1/10 Room
  • 1,209 reviews 7.9/10 Service
  • 13 reviews 8.3/10 WiFi
  • 799 reviews 7.9/10 Breakfast
  • 520 reviews 7.1/10 Cleanliness
  • 293 reviews 5.4/10 Amenities
  • 226 reviews 5.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.