Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,183 reviews

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Description

Hotel extras

  • Just steps from Grand Place and Central Station the best of Brussels at your feet.

  • 'Green Key' certified

  • Travelling with kids? Our family rooms (up to 4) come with a Novotel touch they'll love.

  • Start your day right with our gourmet breakfast buffet.

  • Zinnia is open. Meet Brussels' new room for bold events

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,183 reviews

Customer review rating 5.0/5

Ivan D. Couples - Confirmed reviews ALL

This Novotel is less than 50m from the entrance to Grand Place, but the room was always quiet. The room was comfortable and well appointed. The staff were always happy to help us with directions or information about places to see and go, they were terrific!

Dear Ivan, We really appreciate this positive review of your recent visit. We’re thrilled to hear your stay at Novotel Brussels Off Grand Place was so enjoyable. Our team takes pride in offering a peaceful retreat despite our central location, and we’re delighted you found your room comfortable and well-equipped. It’s wonderful to know our staff’s helpful suggestions enhanced your Brussels experience. We’re also glad your booking through all.com went smoothly and that your Gold status added value to your visit. Our proximity to Grand Place truly makes exploring the city center effortless! We look forward to welcoming you back. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Eva B. Families - Confirmed reviews ALL

We loved the room and the location, staff was very helpful and friendly as well!

Dear Eva, Thank you very much for this kind review. We are thrilled to hear that your stay at Novotel Brussels Off Grand Place was so enjoyable. It’s wonderful that our team’s helpfulness and the comfort of your room contributed to a pleasant family trip. Our central location near Grand-Place always aims to make exploring Brussels effortless, and we’re glad it enhanced your visit. It would be our pleasure to have you return on another occasion. Very best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Ajith R. Families - Confirmed reviews ALL

Efficient & friendly service. Great location too.

Dear Ajith, Thank you for your positive feedback. We are delighted that you had a wonderful stay at Novotel Brussels Off Grand Place. It’s fantastic to hear our team’s efficiency and friendliness stood out during your family visit. We’re also glad you found our central location convenient for exploring Brussels. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 3.5/5

Carolina B. Solo - Confirmed reviews ALL

It was really good, except that the room curtain didn’t stay at the very ends, so I had light coming in when the sun came out, which was very esrly in the morning, and that was a nuissance. I arrived early and my room was ready for me, the staff at the reception were GREAT!!!

Dear Carolina, We are grateful for the time you took to review your recent visit at our hotel. We are delighted your room was ready upon arrival, allowing you to begin your visit smoothly. Our team takes pride in providing efficient service, and we are pleased this contributed positively to your single stay. That said, we sincerely apologize that certain room features affected your comfort. Our rooms are equipped with blackout curtains, and we regret any inconvenience caused by light entering your space. We will review this to ensure future guests experience uninterrupted rest. Finally, your recognition of our front desk staff is deeply appreciated. Their dedication to guest satisfaction remains a priority, and we will gladly share your kind words with them. We hope to welcome you back very soon. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 3.5/5

Shaimaa A. Solo - Confirmed reviews ALL

Very good location but the room there was no dental kit or hair conditioner and they didn’t provide

Dear Shaimaa, We thank you for taking the time to provide us with your feedback. We are delighted that you found our location convenient for exploring the vibrant heart of Brussels. That said, we sincerely regret that certain amenities and dining options fell short of your expectations. Our goal is to provide guests with all essentials for a comfortable stay, and we will review your comments about the in-room amenities and breakfast offerings. Nonetheless, it’s heartening to know your overall experience with us was positive. We hope to welcome you back on a future occasion for an improved experience Best wishes, Jurgen Van der Haegen, General Manager

Other web-users rate our hotel

  • 2,035 reviews 9.8/10 Location
  • 1,628 reviews 7.1/10 Room
  • 1,436 reviews 8.6/10 Service
  • 17 reviews 8.6/10 WiFi
  • 877 reviews 7.9/10 Breakfast
  • 573 reviews 7.4/10 Cleanliness
  • 266 reviews 5.5/10 Amenities
  • 252 reviews 5.6/10 Food

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