Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,148 reviews

Novotel Brussels off Grand Place - Image 1
Novotel Brussels off Grand Place - Image 2
Novotel Brussels off Grand Place - Image 3
Novotel Brussels off Grand Place - Image 4

Description

Hotel extras

  • Just steps from Grand Place and Central Station the best of Brussels at your feet.

  • 'Green Key' certified

  • Travelling with kids? Our family rooms (up to 4) come with a Novotel touch they'll love.

  • Start your day right with our gourmet breakfast buffet.

  • Zinnia is open. Meet Brussels' new room for bold events

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,148 reviews

Customer review rating 5.0/5

Timothy J. H. Solo - Confirmed reviews ALL

Plane cancelled and I walked in and asked for aroom. Charming staff. Lovely room. Cheered me up!

Dear Timothy J., Thank you for taking the time to share your feedback. We’re thrilled you enjoyed your spacious room with its stunning views over the bustling square, it’s always wonderful to hear our guests appreciate the unique perspectives our location offers. Your kind words about our team, especially the front desk colleague who added a touch of humor to your stay, mean a lot to us. We’re also glad our ALL Accor loyalty program contributed to your positive experience. We hope you left feeling refreshed and look forward to welcoming you back soon, perhaps next time you can explore even more of the vibrant surroundings right at our doorstep! We hope to welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Kevin B. Couples - Confirmed reviews ALL

Staff very friendly and welcoming . Hotel has a great location , executive room had plenty of amenities including a mini bar , Nespresso coffee etc. rituals toiletries pillows , bed and bedding very comfortable. Nice shower and seperate bath .

Dear Kevin, It was a pleasure to receive your kind feedback. We’re delighted to know your stay at Novotel Brussels Off Grand Place met your expectations. It’s wonderful that everything contributed to a comfortable visit. Our team takes pride in offering warm hospitality, so hearing your kind words about their approach makes us smile. The executive room amenities, from the Nespresso setup to thoughtful touches, aim to add convenience to your stay. Additionally, we’re thrilled you found the bedding and bathroom setup restful, it’s what we strive for every guest. Your appreciation of our central location brightens our day, as we know how much it enhances exploring Brussels. Using the Accor ALL app seamlessly also reflects our commitment to hassle-free experiences for members like you. We would be delighted to welcome you back on another occasion. All the best, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Sophie B. Couples - Confirmed reviews ALL

Great location in the heart of Brussels! Super kind and helpfull staff and loved the breakfast in the Zen space!

Dear Sophie, We’re grateful for your positive feedback. We are thrilled to hear that your stay at Novotel Brussels Off Grand Place was so enjoyable. It’s great that our team’s kindness and helpfulness stood out during your visit. We take pride in creating memorable moments for our guests, and we’re delighted that you appreciated the breakfast offerings in our Zen space, it’s designed to start your day on a refreshing note. Our central location near Grand Place truly allows guests to immerse themselves in Brussels’ charm, and we’re glad it added convenience to your trip. We look forward to welcoming you back. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Maria V. Couples - Confirmed reviews ALL

Absolutely fantastic stay! The hotel is very close to the Grand Place, making it perfect for exploring Brussels on foot. The room was spotless, very comfortable, and beautifully maintained. The staff was friendly and professional throughout my stay. I would definitely choose this hotel again!

Dear Maria, Thank you very much for this kind review. We are delighted to hear that your stay at Novotel Brussels Off Grand Place was so enjoyable. It brings us joy to know you found your room immaculate and appreciated our housekeeping team’s efforts. Our staff takes pride in offering friendly and professional service, and your kind words truly motivate us. We are also thrilled that our proximity to the Grand Place added convenience to your Brussels explorations. As loyal ALL Accor members, we value your continued trust and are glad our amenities met your expectations. We hope to see you again on a future occasion. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 3.0/5

Juha M. M. Business - Confirmed reviews ALL

I was surprised the staff of the hotel. All the way from check-in to check-out the staff was not paying any attention. Surely they did their duties, but they seemed to be more interested in talking to each other, and not paying the attention to customers. This is not the service level of the 4 star hotel.

Dear Juha M., We appreciate you letting us know about your recent visit. We are pleased to hear that your welcome drink met your expectations and that the friendly service at our Gourmet Bar contributed positively to your experience. However, we sincerely regret that some aspects of your stay fell short of your expectations. Your comments regarding the level of attention from our team have been noted, and we will review this internally to ensure our high service standards are consistently met. As a valued ALL Silver member, we also regret that your recognition during this visit did not reflect the appreciation we hold for our loyal guests. Nonetheless, we are glad that certain elements, such as the attentive bar staff, resonated well with you. Our location near Grand-Place remains a highlight for many guests exploring Brussels, and we hope it offered convenience during your business trip. We hope to welcome you back for an improved experience in the future. Best wishes, Jurgen Van der Haegen, General Manager

Other web-users rate our hotel

  • 2,005 reviews 9.8/10 Location
  • 1,564 reviews 7.1/10 Room
  • 1,382 reviews 8.5/10 Service
  • 18 reviews 8.5/10 WiFi
  • 880 reviews 7.6/10 Breakfast
  • 556 reviews 7.4/10 Cleanliness
  • 255 reviews 5.7/10 Food
  • 254 reviews 5.7/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Brussels