Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,152 reviews

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Description

Hotel extras

  • Just steps from Grand Place and Central Station the best of Brussels at your feet.

  • 'Green Key' certified

  • Travelling with kids? Our family rooms (up to 4) come with a Novotel touch they'll love.

  • Start your day right with our gourmet breakfast buffet.

  • Zinnia is open. Meet Brussels' new room for bold events

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,152 reviews

Customer review rating 5.0/5

Albert B. Solo - Confirmed reviews ALL

Everything was perfect! Room was quiet and extremely clean . Any question was answered immediately, all personnel very friendly and professional.

Dear Albert, It was a pleasure to receive your kind feedback. We are thrilled to hear that everything during your stay exceeded your expectations. It’s wonderful to know you found your room comfortable, quiet, and spotlessly clean. Our team takes pride in delivering prompt and friendly service, and your kind words about their professionalism mean a lot. We’re also glad the booking process through the Accor ALL App was seamless for you. As a valued member of our loyalty program, we’re delighted you’d recommend both Novotel and the ALL Accor programme to others. Your trust in us is the greatest compliment we can receive. We look forward to welcoming you back. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Paulo O. Families - Confirmed reviews ALL

Nice stay, but the breakfast experience was a bit confusing due the disposition of the different items.

Dear Paulo, Thank you for this high rating. We are delighted to hear your overall stay at Novotel Brussels Off Grand Place was enjoyable. It’s wonderful to know our location added convenience to your family trip, keeping you close to Brussels’ vibrant heart and attractions. We regret the confusion during breakfast. Our team strives to present a varied buffet clearly, and we appreciate your feedback as it helps us enhance guest experiences. We hope the diverse selection still offered a satisfying start to your days. Given your ALL Accor Classic status, we’re glad you value the benefits of our loyalty program. We hope you’ll continue enjoying tailored offers through our newsletter. We hope to have the occasion to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Graeme H. Couples - Confirmed reviews ALL

Very good central location, comfortable room and good service from all staff

Dear Graeme, Thank you very much for your kind feedback. We’re delighted to hear your stay at Novotel Brussels Off Grand Place was enjoyable. Our team takes pride in offering a convenient central location, comfortable accommodations, and attentive service. It’s wonderful to know you appreciated these aspects during your couple’s trip. We’re also glad our website’s user-friendly design made your booking process smooth, and we value your loyalty as an ALL Silver member. We look forward to welcoming you back in the future. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Alain M. Business - Confirmed reviews ALL

I really like the freedom of living You feel free to move around the hitel

Dear Alain, Please accept our sincere thanks for this kind feedback. It is wonderful to know that your stay at Novotel Brussels Off Grand Place met your expectations. We are delighted that our team’s kindness made a positive impression, and we hope the small gestures added comfort to your visit. The freedom to relax in a welcoming environment is something we strive to offer all our guests, especially those on business trips. Our Platinum members, like yourself, are valued, and we’re glad you found the loyalty program worth recommending. With our central location near Grand-Place and Brussels Central Station, we aim to provide both convenience and a pleasant atmosphere. Clean, fresh air in our rooms is a priority, and we’re pleased it contributed to your satisfaction. We hope to have the occasion to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 1.5/5

Naoto T. Families - Confirmed reviews ALL

Very noisy 1st-floor room, no conditioner, plastic cups

Dear Naoto T., Thank you for taking the time to share details of your recent visit to our hotel. We are pleased to hear that our central location near Grand-Place contributed positively to your family trip. Our proximity to key attractions and transport links is something we take pride in as it offers convenience for exploring Brussels. We sincerely apologize that your experience fell short in several areas during your stay. Our rooms are equipped with individually regulated air conditioning, and we regret any discomfort you encountered. Please know we are reviewing your comments about in-room amenities to align closer with guest expectations. While our standard rooms include essential comforts, we understand the importance of thoughtful touches and will take your feedback into consideration. The whole team hopes to have the pleasure of seeing you again. Best wishes, Jurgen Van der Haegen, General Manager

Other web-users rate our hotel

  • 2,026 reviews 9.8/10 Location
  • 1,612 reviews 7.1/10 Room
  • 1,427 reviews 8.6/10 Service
  • 18 reviews 8.5/10 WiFi
  • 880 reviews 7.8/10 Breakfast
  • 574 reviews 7.4/10 Cleanliness
  • 264 reviews 5.4/10 Amenities
  • 252 reviews 5.4/10 Food

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