Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.4/5 2,084 reviews

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Novotel Brussels off Grand Place - Image 1
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Room 1

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,084 reviews

TripAdvisor Rating  4.2/5  3,534 reviews

Certificate of excellence 2024

Maintenance required

Customer review rating 3.5/5

Esko M. Business - Confirmed reviews ALL

Dear Esko, Thank you for taking the time to share your review. We were concerned to read about the issue with the window in your room and the consequent disturbance from outside noise. Our guests\' comfort is of the utmost importance, and we apologize for the inconvenience this caused you, especially considering your late-night arrival. It is imperative for us to ensure that every aspect of our rooms meets our guests\' needs and expectations. We hope you were able to appreciate the close proximity of our hotel to Brussels\' iconic Grand-Place and the vibrant city centre during your stay. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Brilliant experience

Customer review rating 4.5/5

Jo G. Business - Confirmed reviews ALL

Dear Jo, We would like to thank you for this review about your recent experience in our hotel. It brings us immense joy to hear about the wonderful time you had during your stay. We are thrilled that you found the heart of Brussels\' bustling atmosphere delightful, our hotel\'s safety measures reassuring, the cleanliness up to standard, and the environment welcoming. Our team takes great pride in ensuring every guest feels at home, and your recognition of their efforts is much appreciated. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Great Location

Customer review rating 3.5/5

Nihat T. Families - Confirmed reviews ALL

Dear Nihat, Thank you for taking the time to share your review. We are delighted that you appreciated the friendliness of our staff, the comfort of our hotel, and the high standards of cleanliness and hygiene we maintain. It is great to hear that you found our hotel to offer a favorable cost-to-benefit ratio, ensuring that your stay was not only comfortable but also economically satisfying. We regret any confusion regarding the breakfast fee information and apologize for the inconvenience this has caused. Our aim is to provide clear and accurate pricing, so it disheartens us to hear of any discrepancies. Nonetheless, we are glad to learn that you enjoyed our breakfast selection, which is part of our commitment to offering a pleasant dining experience. Finally, we are pleased that our hotel\'s prime location contributed positively to your stay. Nestled just 200 metres from the magnificent Grand-Place, our guests truly have the vibrant heart of Brussels right on their doorstep, making it an ideal base for exploring the city\'s rich offerings. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Well located but ridiculously expensive for the quality it offers

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are pleased that you appreciated our prime location, right in the heart of Brussels and just a short walk from the Grand-Place. We regret to hear that certain aspects of your stay did not meet your expectations. We understand that the room did not reflect the high standards you were expecting, and we acknowledge your perspective on the value for money at the rate you were charged. Furthermore, we take note of your desire to see our rooms renovated and to improve upon the quality and variety of our food offerings. Your comments regarding the speed of the internet connection have also been noted. Please accept our apologies for any inconvenience these issues may have caused during your stay. Finally, we are delighted that you chose Novotel Brussels Off Grand Place for its excellent location. Our dedicated team strives to provide a comfortable and enjoyable experience for all our guests, and we truly value your feedback as it helps us to improve our services. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Nice room, but no table suitable for writting, studying, pc

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are pleased that you found our rooms spacious and comfortable for your stay. Providing ample space for our guests is a priority for us, and it\'s wonderful to know this aspect of your visit met your expectations. However, we understand that the absence of a suitably large work table was a concern during your visit. We acknowledge how important a dedicated workspace is, especially for our business travelers. Regarding dining options, we take note of your preferences for vegan cuisine with no oil, and we regret that our current selection did not meet your needs. Additionally, we appreciate your insights on our sustainability practices and understand your concerns about the use of paper cups. Our team continuously seeks ways to balance guest convenience with environmental responsibility, and your comments are invaluable in guiding these efforts. We hope you were able to appreciate the ideal location of our hotel, mere steps from Brussels\' Grand-Place, surrounded by the vibrancy of the city center. This proximity to key attractions and conveniences is something our guests frequently enjoy. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,855 reviews 9.8/10 Location
  • 1,512 reviews 7.2/10 Room
  • 1,243 reviews 8.4/10 Service
  • 15 reviews 8.8/10 WiFi
  • 812 reviews 7.9/10 Breakfast
  • 523 reviews 7.6/10 Cleanliness
  • 221 reviews 6/10 Food
  • 6 reviews 2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.