Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,092 reviews

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Novotel Brussels off Grand Place - Image 1
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Just steps from Grand Place and Central Station the best of Brussels at your feet.

  • 'Green Key' certified

  • Travelling with kids? Our family rooms (up to 4) come with a Novotel touch they'll love.

  • Start your day right with our gourmet breakfast buffet.

  • Zinnia is open. Meet Brussels' new room for bold events

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,092 reviews

TripAdvisor Rating  4.2/5  3,568 reviews

Certificate of excellence 2024

Good hotel

TripAdvisor rating 4.0/5

Odyssey68153816252 TripAdvisor review

The hotel itself is very nice and so is it's location. Next to the square. Rooms are not very big, but do the job. All comfort is available. Checkin was fast and everything was clean. More variety for breakfast could be a good idea.

Dear Guest, We thank you for taking the time to provide us with your feedback. We're delighted you found our location convenient for exploring the city center and that your check-in process was smooth. Our team takes pride in maintaining high standards of cleanliness and comfort across all rooms. We sincerely regret that some elements of your stay did not meet your expectations. Regarding your breakfast experience, we aim to cater to diverse preferences while keeping our offerings fresh and balanced. Nonetheless, we're thrilled you enjoyed the amenities provided in your room. Should your travels bring you back to Brussels, we would be honored to welcome you again and showcase our ongoing improvements. We look forward to welcoming you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 4.0/5

Irina D. M. Business - Confirmed reviews ALL

I had a pleasant stay at Novotel Brussels. As a Gold member, I appreciated the nice amenities and recognition of my status. The room was spacious and comfortable, although the furniture felt a bit dated. Overall, a good experience with solid comfort and benefits.

Dear Irina D., Thank you for this great feedback about your recent stay. We are delighted to know that your business stay was enjoyable and that our Gold member amenities added value to your experience. It’s wonderful that you found your room spacious and comfortable, and that our team’s recognition of your loyalty status made a positive impression. At the same time, we sincerely regret that some aspects of your stay did not meet your expectations. We appreciate your observations regarding the room decor and are continuously exploring ways to enhance our guest environments. Nonetheless, we are thrilled that our reception team left a memorable mark on your visit. Being steps away from Grand-Place and Brussels Central Station, we aim to offer both comfort and convenience for our guests’ explorations. We hope to have the pleasure of welcoming you back in the future. Warm regards, Jurgen Van der Haegen, General Manager

Customer review rating 2.0/5

Zi L. Z. Families - Confirmed reviews ALL

Well located, 1 small bottle of water for 3 nights… luckily there’s a carrefour express nearby to get some water

Dear L. Z., Thank you for taking the time to write a review of your recent stay. We’re pleased to hear that our central location near Grand-Place and accessible amenities like the nearby Carrefour Express added convenience to your Brussels visit. However, we sincerely apologize that your experience fell short in some areas. While our standard rooms include daily housekeeping, we understand your concerns about in-room provisions and are reviewing our welcome offerings for Silver members. Please know that our front desk team is always available to assist with any additional requests during stays. We hope that we are able to offer you an improved experience in the future. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 2.0/5

Matthew W. Families - Confirmed reviews ALL

We had stayed in this hotel before and had occasion had a good experience. However, on arrival this time we were given a room with one queen sized bed, but no single bed for my son. On reporting this to reception I was told (quite rudely) we had only booked for two adults, which was not true. I had book for three people. When I showed my booking confirmation the receptionist became very defensive and then blamed the booking system. (No apology) She spent about 10 minutes typing away (tutting from time to time) before finally telling me that I was lucky and they could find me a suitable room. Imagine that being lucky to stay in the correct room you had paid for. Again no apology. She gave me the room keys and demanded I returned with the other keys to the wrong room immediately. On arrival in the new room the bed was not set up which we had to request, again that was treated as an unreasonable request by the reception staff, again no apology. We had also paid for breakfast. However the 'hot' food was stone cold both mornings. We reported this both times but no explanation or apology. There were also no bar staff during the day and the reception staff had to cover. I have stayed a number of Novotel hotels before and always had a good experience, but this was very disappointing.

Dear Matthew, Thank you for taking the time to share your feedback. We appreciate your continued loyalty and choice to stay with us through the Accor ALL App for your family trip. We sincerely apologize that your experience fell short in several areas. While our team aims to resolve booking discrepancies promptly, we regret the challenges with room allocation and breakfast quality detracted from your comfort. Please know your comments about staff interactions have been shared with leadership to reinforce our service standards. Regarding bar operations, our reception team temporarily assists during peak hours to maintain accessibility, though we understand this impacted your experience. Your perspective as a Silver member is valued, and we regret not meeting your expectations regarding recognition during your stay. We hope to restore your confidence during future visits. The whole team hope to have the pleasure of seeing you again. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 3.0/5

Luc V. D. A. Couples - Confirmed reviews ALL

After visiting earlier, I wanted to book the same room again. Indicated so in online booking 6 months in advance and later by phone, but the room was not available. Found long hairs under the covers of the bed, for which a financial compensation was effected; good service. A souvenir empty water bottle I put on the desk was thrown out by the cleaner when I was out; I wanted to save it and had not put it in the bin. The next day the cleaner repeatedly knocked on the door after I put out the 'do not disturb'-sign, to ask if I wanted the room cleaned, after I had been out for several hours, during which the room could have been cleaned.

Dear Luc, Thank you for taking the time to share your feedback. We are pleased that our team could swiftly assist with your recent concerns and that you found their service commendable. However, we sincerely regret that certain aspects of your stay did not meet your expectations. While we strive to accommodate room preferences, availability can vary based on prior bookings. Our housekeeping protocols typically ensure high standards, and we will revisit these procedures to prevent future oversights. Nonetheless, we are glad you appreciated the prompt resolution provided by our staff. Your loyalty as an ALL Accor Classic member is highly valued. We hope to have the opportunity of welcoming you back in the future. Best wishes, Jurgen v. der Haegen, General Manager

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Other web-users rate our hotel

  • 1,981 reviews 9.8/10 Location
  • 1,543 reviews 7/10 Room
  • 1,342 reviews 8.6/10 Service
  • 18 reviews 8.1/10 WiFi
  • 872 reviews 7.5/10 Breakfast
  • 535 reviews 7.2/10 Cleanliness
  • 253 reviews 5.5/10 Amenities
  • 246 reviews 5.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.