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Novotel Brussels off Grand Place Hotel 4 stars

TripAdvisor rating 4.0/5 3,197 reviews
Novotel Brussels off Grand Place
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Hotel extras

  • Located at the heart of the city and at walkable distance of all the main attractions.

  • Discover our Gourmet Bar, from it's Epic Burgers in Novotel Style to delicious local dishes.

  • Our family rooms can welcome up to 4 people to enjoy the "Kid's at Novotel" spirit!

  • Connected to train, bus, metro and taxi station at a 2-minute walk to go anywhere at anytime!

  • Enjoy our free high-speed WIFI in the rooms and public areas at any time.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shopPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000
brussels
belgium

Tel: +3226200429

Fax: (+32)2/5117723

Contact email

Check-in from 14h00

Check out up to 11h00

  • STIB - MIVB :   29-38-63-66-71 CENTRAL STATION

  • STIB - MIVB :   1 - 5 CENTRAL STATION

  • STIB - MIVB :   3 - 4 Bourse - Beurs

  • By plane

    BRUSSELS SOUTH GOSSELIES At 60km / 37.5 miles

  • By plane

    BRUXELLES NATIONAL At 15km / 9.38 miles

  • By plane

    OSTEND At 100km / 62.5 miles

  • By helicopter

    AIRPORT ZAVENTEM At 0.1km / 0.06 miles

  • By train

    BRUXELLES/BRUSSEL At 0.1km / 0.06 miles

GPS :50.846302, 4.354746

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room 1 double bed

  • Max. number of persons: 2
  • Area: From 28m²
  • Business Desk

Superior Room with 1 double bed and 1 sofa

  • Max. number of persons: 3
  • Area: From 28m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room ideal for family 1 double bed and 2 single sofa beds

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room

  • Max. number of persons: 3
  • Area: From 28m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite with 1 queen size bed

  • Max. number of persons: 2
  • Area: From 40m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Welcome to the Gourmet Bar, a place where the servings are generous and the atmosphere friendly and relaxed. If you wish a relaxing aperitif or an exotic cocktail, something quick to eat, try our Belgian specialities, or one of our many Belgian beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Brussels off Grand Place

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,942 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,197 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Novotel standard at a good location

TripAdvisor rating 4.0/5

tmiller396 Business - 06/12/2019 TripAdvisor review

Situated just up the road from Grand Place this is a perfect spot with a convenient taxi rank just outside the door. The rest is standard Novotel fare, basic but clean and spacious. Would have appreciated a desk you can work on rather than a coffee table though.

Safety

Customer review rating 4.4/5

David H. Families - 04/12/2019 Confirmed reviews ALL

My phone was stolen right at the hotel doorstep. No security staff at all.

Warm reception and amazing location

Customer review rating 4.4/5

Olga Families - 01/12/2019 Confirmed reviews ALL

Big enough, clean and comfortable room for family with 2 children, separate WC and bathroom help to save time.

Dear Olga, Thank you for taking the time to share your experience in our hotel. We are glad to receive your positive feedback. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great location

Customer review rating 4.4/5

Jess D. Friends - 26/11/2019 Confirmed reviews ALL

We had a lovely stay at this hotel. Staff was friendly. The hotel located at the center of all the major sites. The train station is a 5 minute walk.

Dear Jess D We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Excellent breakfast

Customer review rating 4.4/5

Anonymous Families - 26/11/2019 Confirmed reviews ALL

The rooms did not quite match the expected from pictures at the ordered moment Cleaning was good, Nice staff.

Good morning, Thank you for taking the time to share your feelings regarding your stay with us. We are glad to read that you enjoyed your breakfast with us. We are sorry to read that your room did not met your expectations. Do not hesitate to send us comments regarding your expectations. We hope to have the opportunity to welcome you again next time. Best regards Lauriane Marrion Group Reservations & Sales & Banqueting Manager

At the heart of things

Customer review rating 4.4/5

Susan M. Solo - 26/11/2019 Confirmed reviews ALL

As always, friendly reception Ideally situated for easy access to shops,station, grand place etc.and perfect for arriving from train at central station.

Dear Susan m., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to have the chance to welcome you again soon, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Quality as always by Novotel

Customer review rating 4.4/5

Kyriacos K. Friends - 25/11/2019 Confirmed reviews ALL

It was my second stay to this hotel. This time I visited Brussels with 3 friends. So, we got a room for 3 adults. To be honest I was positively surprised. The room was amazing, big and comfortable. Everything that I needed was there. Also Location, staff everything was great. So glad I choose this hotel for my trip.

Dear Kyriacos K., What a pleasure to receive your positive feedback ! We are so glad to read that you enjoyed your stay with us. We will share your comment with our team as your satisfaction is essential for us. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

good hotel in great location

Customer review rating 4.4/5

Wojciech Business - 25/11/2019 Confirmed reviews ALL

great location, close to the Grand Place and also not far away from the European Quarter and business sites; the hotel is clean, comfortable, the staff is friendly and the breakfast is very good

Dear Wojciech, We would like to thank you for sharing your experience in our hotel. We are really glad to receive your positive feedback about your stay with us. Your comment will be share with our team as your satisfaction is essential for us. We hope to have the chance to welcome you again soon, Best regards Lauriane Marrion Group Reservations & Sales & Banqueting Manager
Customer review rating 4.4/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

Basic

Good morning, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Nice room, Friendly staff in ideal location

Customer review rating 4.4/5

Sue A. Q. Friends - 25/11/2019 Confirmed reviews ALL

The staff were friendly the room was nice and the location was in a nice location

Dear Sue Anne Q, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you again soon, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great location with helpful staff

Customer review rating 4.4/5

Anonymous Couples - 24/11/2019 Confirmed reviews ALL

Your room was spacious and comfortable. It had all we needed for an enjoyable stay.

Good afternoon, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you again soon Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Perfect location

Customer review rating 4.4/5

Marcus B. Families - 24/11/2019 Confirmed reviews ALL

We enjoyed staying at this Novotel. The location was perfect for my family to discover the city. Hotel staff was very friendly although the beds could have been cleaner.

Dear Marcus B. Thank you for taking the time to share your experience in our hotel. We are glad to receive your positive feedback about the location and our team. Your comment about the beds will be share with our team in order to avoid this in the future. We hope to have the chance to welcome you again soon, Best regards Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Quality as always from NOVOTEL

TripAdvisor rating 4.0/5

kyriacosk619 Friends getaway - 24/11/2019 TripAdvisor review

It was my second stay to this hotel. This time I visited Brussels with 3 friends. So, we got a room for 3 adults. To be honest I was positively surprised. The room was amazing, big and comfortable. Everything that I needed was there. Also Location, staff everything was great. So glad I choose this hotel for my trip.

Dear kyriacosk619, What a pleasure to receive your positive feedback regarding your stay in our hotel. For us, it is always a pleasure to receive comments like yours, We will share your comment with our team as your satisfaction is essential for us. We hope to welcome you again soon in our hotel, Best regards

Very nice stay!

Customer review rating 4.4/5

Fred Families - 22/11/2019 Confirmed reviews ALL

Good breakfast, comfortable rooms, friendly staff, great location

Dear Fred, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you again soon, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Comfortable hotel in Brussels centre

Customer review rating 4.4/5

Artur Business - 22/11/2019 Confirmed reviews ALL

Overall good experience with few annoying hickups like breakfast serving cold scrambled eggs and cold fried bacon directly from te kitchen, as well as refrigerated boiled eggs from previous day instead of freshly boiled ones. Bar does not charge to the room so you need to carry credit card or cash with you. Minibar in the room is empty so you need to make purchase in nearby shops. Still quite comfortable and reasonably clean room. Good for quick business trips as being in very central place near metro, but may not be recommended for more demanding visitors.

Wonderful stay in Brussels

Customer review rating 4.4/5

Lisa G. Families - 21/11/2019 Confirmed reviews ALL

The hotel was everything I expected: clean, modern, great location, accommodating. I had to extend my stay 2 extra nights and the rate I was given was extremely reasonable. The front desk staff was wonderful. I would stay here again and recommend it to others.

Dear Lisa G., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. Your comment will be share with our team as your satisfaction is essential for us. We hope to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager
Customer review rating 4.4/5

David A. Friends - 20/11/2019 Confirmed reviews ALL

Excellent location!!! Beds were a little hard, but overall an extremely satisfying experience and would highly recommend this hotel...

Dear David A., Thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed the location and that you will recommend us. We hope to welcome you again for your next trip to Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

good hotel, comfortable stay

Customer review rating 4.4/5

Sonja V. Business - 19/11/2019 Confirmed reviews ALL

good room, good overnight rest, high-quality bed, clean and comfortable, possibility to open window highly valuable

Dear Sonja V., Thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed your room. We will share your comment with our team as your satisfaction is essential for us. The responsible of the breakfast has been informed of your remark, We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Disappointed

Customer review rating 4.4/5

Anonymous Families - 18/11/2019 Confirmed reviews ALL

I was booked a triple room. However when I first entered the room no extra was prepared.

Good morning, Thank you for taking the time to share your experience in our hotel. We are sorry to read that your stay did not met your expectations. Indeed it can happen that the sofa bed is not ready at the arrival but someone from housekeeping is coming to your room around 6 pm to prepare it. Does something else happen during your stay ? Please let us know in order to improve our services. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Good experience for a quick stay

Customer review rating 4.4/5

T. B. Families - 18/11/2019 Confirmed reviews ALL

1)Good service upon check in, well located hotel for a short stay. 2) The person at the front desk was extremely helpful and assisted us in confirming our dinner reservation. The bed for our son was already made up and waiting for us upon check in. 3)The lobby had a persistent bad smell, like sewage. 4)The room was tidy. The position of the bathroom and the type of door meant when someone was in there with the light on, it illuminated the entire room which is not good for sleeping!

Dear T.b., Thank you for taking the time to share your positive and constructive feedback. We are glad to read that you enjoyed the service and the assistance at the front desk. Your comment about the smell and the bathroom door has been shared with our technician in order to see what we can do, We hope to have the chance to welcome you again next time, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager
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