Novotel Brussels off Grand Place 4 stars

Name: Novotel Brussels Off Grand Place: hotel in centre - ALL
Address: 120, rue du Marché Aux Herbes, BRUSSELS, 1000, BE
Telephone: +3226200429
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 2,182 reviews

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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

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Novotel Brussels off Grand Place

Hotel that makes every moment matter

Stay, work and relax at Novotel Brussels Off Grand Place. Just steps from the iconic Grand Place, our 4-star hotel is designed for every kind of traveler - from families exploring Brussels to professionals on the go. Our quiet, spacious rooms feature free high-speed WiFi, a sofa, work desk, minibar, and air conditioning - perfect for a productive day or a cozy evening with the kids. Planning something special? Zinnia, our event space, is ideal for private celebrations, seminars, and corporate gathering.

In Brussels for business or leisure? Novotel Brussels off Grand Place puts you right where you need to be. With the central train station just around the corner and top sights, shops, bars, and restaurants all within walking distance, it's the ideal base to explore the city. Take time to visit the Royal Museums of Fine Arts, the Magritte Museum, or the Museum of Natural Sciences. Need to catch a flight? Zaventem Airport is just 16 minutes away by train.

Novotel Brussels Off Grand Place is located right in Brussels' city centre. All major attractions can be reached in several minutes on foot or by public transport including the Royal Palace and the Belgian Center for Comic Strip Art.

At Novotel Brussels off Grand Place, we don't just offer you a room-we welcome you into our home, right in the heart of Brussels. Whether you're traveling for work, with family, we're here to make every moment easy, warm, and a little bit special.

Jurgen Van Der Haegen, Hotel Management

Hotel extras

Just steps from Grand Place and Central Station the best of Brussels at your feet.
'Green Key' certified
Travelling with kids? Our family rooms (up to 4) come with a Novotel touch they'll love.
Start your day right with our gourmet breakfast buffet.
Zinnia is open. Meet Brussels' new room for bold events

Our accommodation(s)

Room

Superior room 1 double bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s)

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Room

Superior Room with 1 double bed and 1 sofa

3 pers. max
22 m² / 236 sq ft

Bedding 1 x Single sofa bed(s) and 1 x Double bed(s)

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Room

Executive room

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s)

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Room

Superior room ideal for family 1 double bed and 2 single sofa beds

4 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s) and 2 x Single sofa bed(s)

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Room

Accessible Superior room with double bed and 2 sofabeds

4 pers. max
40 m² / 430 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s) and 1 x Single sofa bed(s)
Accessible room

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Suite

Executive Suite with 1 queen size bed

4 pers. max
40 m² / 430 sq ft

Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)

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Suite

Suite Room Designed by INNO

4 pers. max
40 m² / 430 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Room

Accessible Superior room with double bed and 2 sofabeds

4 pers. max
40 m² / 430 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s) and 1 x Single sofa bed(s)
Accessible room

See availabilities

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

+32 2 620 04 29

Railway station
Bus stop
Helipad/aerodrome

CENTRAL STATION

Railway station

Access: 100 m / 0.06 mi

AIRPORT ZAVENTEM

Helipad/aerodrome

Access: 100 m / 0.06 mi

BRUXELLES/BRUSSEL

Railway station

Access: 100 m / 0.06 mi

LIGNE 71

Bus stop

Access: 200 m / 0.13 mi

LIGNE 63

Bus stop

Access: 200 m / 0.13 mi

NORTH STATION

Railway station

Access: 1 km / 0.63 mi

PALAIS DES BEAUX ARTS

Museums

Access: 100 m / 0.06 mi

MUSEES D'ART ANCIEN ET MODERNE

Museums

Access: 100 m / 0.06 mi

PALAIS DES BEAUX ARTS

Opera/symphony/concert hall

Access: 100 m / 0.06 mi

GRAND'PLACE

Tourist attraction

Access: 100 m / 0.06 mi

GRAND'PLACE

Entertainment/theatre district

Access: 100 m / 0.06 mi

MANNEKEN PIS

Tourist attraction

Access: 300 m / 0.19 mi 5 min walk / 1 min drive

MONNAIE

Entertainment/theatre district

Access: 500 m / 0.31 mi

MAGRITTE MUSEUM

Museums

Access: 500 m / 0.31 mi 5 min walk / 1 min drive

GRAND-PLACE

Historic monument

Access: 1 km / 0.62 mi

SABLON

Tourist attraction

Access: 2 km / 1.25 mi

SIX FLAGS

Amusement park

Access: 15 km / 9.32 mi 20 min drive

KINEPOLIS

Cinema district

Access: 15 km / 9.32 mi

PLANKENDAEL

Zoo

Access: 25 km / 15.63 mi

FRANCORCHAMPS

Racetrack

Access: 120 km / 75 mi

GALLERIE DE LA REINE

Shopping centre/mall

Access: 100 m / 0.06 mi

GALLERIE DE LA REINE

Shopping district

Access: 100 m / 0.06 mi

SABLON

Shopping district

Access: 1 km / 0.62 mi

LOUISE

Shopping district

Access: 3 km / 1.88 mi

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Pets welcome
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 300 m² / 3229.17 sq ft
Maximum seats capacity: 90
Maximum capacity for banquets: 75

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 2,182 reviews

Elleryn C. C. Families - 7/6/2026 Confirmed reviews ALL

Dear Elleryn C., It was a pleasure to receive this kind review of your time with us. We are thrilled to hear you had such a wonderful stay at Novotel Brussels Off Grand Place. Our team takes great pride in providing attentive service, and we’re delighted it made your family trip memorable. Being steps away from the Grand-Place and Central Station is something we’re glad you found convenient for exploring Brussels. We look forward to welcoming you again. Best wishes, Jurgen Van der Haegen, General Manager

Joelle C. Families - 7/4/2026 Confirmed reviews ALL

Dear Joelle, It was a pleasure to receive this great review. We are thrilled you enjoyed your stay at Novotel Brussels Off Grand Place. Your kind words about our central location, spacious room, and thoughtful amenities mean a lot. We’re especially glad the air conditioning and bathroom setup added to your comfort. It’s wonderful to hear our team, particularly the third-floor housekeeping staff, made such a positive impression. We’ll be sure to share your praise with them! Thank you also for highlighting our breakfast buffet and the spotless condition of your room. We strive to create memorable experiences for families like yours. We look forward to the pleasure of welcoming you back. Many thanks again, Jurgen Van der Haegen, General Manager

Tu T. T. Couples - 7/4/2026 Confirmed reviews ALL

Dear Tu T., Thank you for your positive feedback. We are delighted to hear you enjoyed your stay at Novotel Brussels Off Grand Place. Our team takes pride in maintaining our welcoming atmosphere, especially during challenging weather conditions. Your recognition of their efforts during the recent heat wave truly motivates us. The central location near Grand Place indeed allows guests to easily explore Brussels while having a peaceful retreat to return to. We hope to welcome you back soon. Best wishes, Jurgen Van der Haegen, General Manager

Nikoletta P. Families - 7/3/2026 Confirmed reviews ALL

In general our experience at Novotel Hotels, both in Brussels and Brugge, was great. The location of both hotels is excellent. Top sights, shops, supermarkets and restaurants are within walking distance. Also, its very nice that you have tabs with free drinking water at all floors, as water in Europe is very expensive. However, I would like to mention 2 things that I was very disappointed with Novotel hotels: a) regarding breakfast at Brussels hotel: we booked a room for 2 adults and a child, with breakfast and paid for everything on our arrival. On the first morning of our staying at the hotel, when we went down for breakfast, we mentioned our room number to the staff there and proceeded to get a table but we were stopped in the middle of the room and in front of other people to be informed that we didn't pay for breakfast as they couldn't find our room number in their list. As a result, I had to stand in the middle of the room with my 9 year old son and my husband, looking in my phone to find the mail with our reservation, in order to prove to the staff that we have already paid. After a couple of minutes we were informed that they found our reservation. The same thing happened on the third morning of our staying at the hotel, when my husband went down first for breakfast. Of course the second time, I made a complaint at the reception as its very embarassing to be told in front of other people that we went for breakfast without paying!!!! In my opinion, since these mistakes happen very often, it's better to check first with the reception before they embarass a whole family in front of other customers!!! b) after our staying for 4 nights at Novotel in Brussels, we travelled to Brugge and stayed again at the Novotel Hotel there. When we requested at the reception for slippers, as we did in Brussels, we were informed that in Brugge slippers are given only to VIP's. So here comes our question, why do you have different policies between the two hotels? If we knew that, we would at least get with us those from Brussels hotel. Also, why the check out time is different between the two hotels? Since they are the same hotel brand and company, our assumption is that they have the same policies. Now quests are obliged to check policies at each hotel which is a waste of time and also very annoying.

Dear Nikoletta, Thank you for taking the time to share your feedback. We’re delighted you enjoyed our prime locations in both cities and found the complimentary water stations convenient during your stay. However, we sincerely regret the service inconsistencies you experienced. Our team should have resolved the breakfast verification discreetly, and we’ll reinforce this with staff. Regarding amenities, slippers are part of our executive room benefits in Brussels property, which we’ll clarify better in future communications. Finally, we’re glad our central position let you explore Brussels’ landmarks effortlessly. The Grand-Place being just 200 meters away makes strolls to chocolate shops particularly enjoyable! We would love to welcome you back. Best regards, Jurgen Van der Haegen, General Manager

Irwin L. Business - 7/2/2026 Confirmed reviews ALL

I found the room was not cleaned properly, long black hairs in the bathroom which were not mine, the bathroom sink smelled like rotten egg, house cleaning did bare minimum effort to clean the room. When I checked in round 10:00a, I was told my room was not ready, I explained I paid an extra fee for early check in, then a room was made available; however, I should not have had to explain this, it should have been clear from the reservation record. The front desk staff overall were friendly and helpful. The quality of fruit at breakfast was not always good, no natural products like honey offered, only artificial syrups, everything a little bit cheaper, not a 4* hotel as advertised, it’s really 3* property, well located yes, but overall quality relative to price is not good.

Dear Irwin, We take your feedback seriously and will use it to improve our services. We’re pleased to know our front desk team made a positive impression with their friendly and helpful service throughout your stay. However, we sincerely apologize that your experience fell short in several areas. Your comments about the room preparation and breakfast selection have been noted, and we’ll review these processes to better align with guest expectations. While early check-in requests are subject to availability, we recognize the importance of clear communication regarding supplementary services. Nonetheless, we’re glad our central location near Grand-Place proved convenient for exploring Brussels’ vibrant city center during your business trip. Kind regards, Jurgen Van der Haegen, General Manager

Web-users rating

Other web-users rate our hotel

2,044 reviews 9.8/10 Location
1,604 reviews 6.9/10 Room
1,440 reviews 8.7/10 Service
13 reviews 9.3/10 WiFi
856 reviews 7.9/10 Breakfast
575 reviews 7.2/10 Cleanliness
262 reviews 5.1/10 Amenities
244 reviews 6/10 Food

459 reviews 9.8/10 Location
368 reviews 6.5/10 Room
384 reviews 8.8/10 Service
221 reviews 8.2/10 Breakfast
183 reviews 6/10 Comfort
143 reviews 7.4/10 Cleanliness
87 reviews 6.1/10 Vibe
57 reviews 5.3/10 Amenities

137 reviews 9.8/10 Location
144 reviews 7.6/10 Room
158 reviews 8.6/10 Service
73 reviews 7.7/10 Breakfast
39 reviews 7.1/10 Cleanliness
27 reviews 5.9/10 Vibe
18 reviews 5.3/10 Amenities
16 reviews 5.9/10 Food

66 reviews 9.9/10 Location
83 reviews 7.5/10 Room
79 reviews 9/10 Service
32 reviews 7/10 Breakfast
29 reviews 7.7/10 Cleanliness
18 reviews 5.7/10 Vibe
16 reviews 5.8/10 Food
9 reviews 4.6/10 Amenities

42 reviews 9.9/10 Location
45 reviews 8.1/10 Room
46 reviews 9.2/10 Service
18 reviews 7.9/10 Breakfast
13 reviews 7.4/10 Cleanliness
5 reviews 5.9/10 Vibe
5 reviews 5/10 Amenities

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

At Novotel Brussels Off Grand Place, we offer the following services and amenities:

Free high-speed Wi-Fi
Car park near the property for an additional fee
Gourmet breakfast buffet for an additional fee
Air conditioning
LCD TV with satellite/cable channels
Wheelchair accessible facilities
Gym on site
Gourmet Bar restaurant and bar
Laundry and dry cleaning for an additional fee
Pets allowed for an additional fee
3 meeting rooms

What dining options are available?

What are the check-in and check-out times?

At Novotel Brussels Off Grand Place, check-in is from 03:00 PM and check-out is up to 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Brussels Off Grand Place regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.