Dear Charlotte C., We are grateful for the time you took to review your recent visit. We are delighted that you enjoyed your welcome drink and that our loyalty programme meets your expectations. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the uncertainty caused by your previous booking and understand how frustrating that must have been. Our team is always available on site to check rooms before arrival and to address any concerns right away. Nonetheless, we are glad that this visit went smoothly and that your overall satisfaction reached a solid level. Our hotel is conveniently placed just a two-minute walk from the Grand Place, making it easy to explore the heart of Brussels. We hope that we may be able to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Dear Peter, Thank you for taking the time to share your feedback. We are delighted that you enjoyed an excellent weekend with us and found our location so convenient for exploring Brussels. Our team is glad the check-in and check-out process went smoothly for you. We aim to make every arrival and departure as effortless as possible. It is great that you also value the ALL Accor loyalty programme and chose to book through the app. Our central spot, just steps from the Grand Place, really is the perfect base for a city break with friends. The entire team looks forward to welcoming you back for a future visit. Kind regards, Jurgen Van der Haegen, General Manager

Dear Sue, Thank you very much for this kind review. We are delighted that you found your room so comfortable and enjoyed our unbeatable location right in the heart of Brussels. It is great to know the café next door added a nice touch to your stay too. Our team loves being surrounded by so many lovely spots to eat and explore, and we are happy you made the most of it. We are also thrilled that your time with us left such a strong impression, earning a perfect recommendation for both the hotel and the Accor ALL programme. We all look forward to seeing you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Dear Robert, Thank you for positively reviewing your visit. We are delighted that our location worked so well for you, with easy access to both the city centre and the airport train link. It is great to know you found your stay so convenient. We are also pleased that your check-in went smoothly and that you enjoyed the comfort of your room. Our team takes pride in making arrivals as easy as possible, and our Sweet Beds are there to ensure a restful night. It is lovely to hear that breakfast hit the spot and that booking through the ALL App was straightforward. Your recommendation means a lot to us. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Jurgen Van der Haegen, General Manager

Dear Tomoko, We are grateful for the time you took to review your recent visit. We are delighted that you appreciated the thoughtful touches in your room, such as the plug cube on the desk and the light around the bathroom mirror. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand how important a peaceful environment is, especially during a business trip, and we regret the disturbances you encountered. When a specific room preference is shared, our team does its utmost to accommodate it, and we are sorry that this was not successful on your visit. Our building does feature double soundproof windows, which help reduce outside sounds, and our 24-hour front desk is always available to assist with any discomfort during the stay. Nonetheless, it is wonderful to know that our central setting made your business visit so convenient, placing you within steps of the Grand Place and Brussels Central Station. We hope to have the pleasure of welcoming you back. All the best. Jurgen Van der Haegen, General Manager

Dear Karen, Many thanks for sharing your review. We are delighted that you found our location so convenient, right by the Grand Place and just a stone’s throw from Brussels Central Station. Our team takes great pride in offering a warm welcome and a comfortable base for couples exploring the city, and it is wonderful to know that your stay with us hit the mark. Being steps away from the historical heart of Brussels and excellent transport links is something we love sharing with our guests. We look forward to welcoming you back. Kind regards, Jurgen Van der Haegen, General Manager

Dear Muhammadshafiq, Thank you for reviewing your visit. We are delighted that you found our service excellent throughout your stay. Our team takes great pride in delivering warm and attentive hospitality, and it means a lot that you felt well looked after. That said, we understand that the room felt a little snug for your family of three. Our Standard Rooms with a double bed and a sofa bed offer 15 m² of space, and our Premium version provides a more generous 20 m². We would be happy to help you select a larger option for your next visit. Nonetheless, we are thrilled that you appreciated our superb location, right in the heart of Brussels and just a two-minute walk from the Grand Place. We look forward to welcoming you again soon. Best wishes, Jurgen Van der Haegen, General Manager

Dear Aubrey, Thank you for choosing us. We are delighted that you enjoyed your one-night stay with us. It is great to know that booking through the Accor ALL App was a smooth experience for you, and we are even happier that your Classic membership adds value to your stays. Our team loves welcoming loyal members like you. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Jurgen Van der Haegen, General Manager

Dear Ceren O., Thank you for writing a review. We are delighted that you found your room comfortable and appreciated its cozy ambiance. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that an unfamiliar scent reached your room, and our team is always available on site to address such unusual occurrences. Please also accept our apologies for the disturbance on your final morning; our front desk can note departure preferences to help avoid any premature entry. Nonetheless, it is wonderful that our central position made your business trip so convenient, placing you just steps from Brussels Central Station and a wide choice of nearby dining and shopping options. We look forward to the pleasure of seeing you again. Best regards, Jurgen Van der Haegen, General Manager

Dear Berangere, We are glad you found your stay comfortable. However, we are sincerely sorry for the confusion about our breakfast hours. On weekends, breakfast runs until 11 am, and we regret that this was not communicated clearly during your visit. Our team is always available at reception to clarify any details like this. Nonetheless, we hope you were able to make the most of our location, just a short stroll from the Grand Place and surrounded by plenty of charming spots to explore. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Jurgen Van der Haegen, General Manager

Dear Cynthia, It was a pleasure to receive this great review. We are delighted that you found our hotel well located for your stay. Being just a two-minute walk from the Grand Place and right next to Brussels Central Station, our guests can easily explore the city’s best sights. Our team is also glad that the hotel met your needs, making your couple’s trip a comfortable one. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Linda, Thank you very much for your feedback. We are thrilled that our central location suited your travel plans so well, placing you just steps from the Grand Place and the heart of Brussels. It is also lovely to hear that our team made a warm impression and that you enjoyed the adjoining bar, a cosy spot to unwind with a Belgian beer or a refreshing drink. Your appreciation for the option to skip daily servicing in exchange for loyalty points means a lot to us, as it reflects our commitment to more sustainable practices without compromising your comfort. We look forward to welcoming you again. Kind regards, Jurgen Van der Haegen, General Manager

Dear Pauline, Thank you for providing your observations. We are delighted that our team made a pleasant impression during your visit and that you found the restaurant warm and inviting. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The interruption of water service on the day of your arrival was an unforeseen circumstance, and we understand how inconvenient this must have been after your journey. Our sister hotel was available just across the way to offer you access to facilities during that time. We also regret that the room did not reflect the comfort level you anticipated. Our rooms, renovated in 2019, are designed to offer a practical and modern base in the heart of the city, and we are sorry this was not fully appreciated. Nonetheless, it is a pleasure to know you were able to enjoy a light breakfast before continuing your travels, and we are grateful for your kind words about our staff. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Pratishtha, We really appreciate this positive review of your recent visit. We are delighted that your stay with us went so smoothly, from check-in right through to check-out. It is great to know you found our location so convenient for exploring Brussels, and that booking via the Accor ALL App was such a simple experience. Our team works hard to make every arrival effortless, so your words mean a lot. We are also pleased that you enjoy being part of the ALL loyalty programme and that you had a pleasant family trip with us. We hope to see you again soon for another enjoyable experience. Best wishes, Jurgen Van der Haegen, General Manager

Dear Donna S., Thank you very much for this kind review. We are delighted that you found our hotel so well situated near the station and the Grand Place. Our team is pleased you enjoyed a smooth check-in and check-out, and that your room felt spacious, quiet, clean, and comfortable. We are also glad our breakfast selection hit the spot and gave you a great start to your day. The entire team looks forward to seeing you again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Marco, Thank you for choosing our hotel. We are delighted that you found your room comfortable and our team welcoming during your stay with us. Our location, just steps from the Grand Place and right around the corner from Central Station, makes exploring Brussels easy, and we are glad you appreciated that too. Your Silver loyalty means a lot to us, and it is a pleasure knowing we helped make your solo trip a smooth one. The entire team hope we can welcome you back again soon! Best wishes, Jurgen Van der Haegen, General Manager

Dear Kam, Thank you for reviewing your visit to our hotel. We are thrilled that our location right in the historical city centre, just a short stroll from the Grand Place, made your visit to Brussels more convenient. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our standard rooms start from 12 m², and we also offer Premium Rooms that are more spacious, up to 20 m². The compact design is part of our city-centre concept, built to keep you close to all the sights while maintaining an attractive rate. We understand the sanitary area felt cramped, and we regret that this detail affected your comfort. For future visits, coffee and tea making facilities, along with complimentary mineral water, are available in our Premium Rooms at a supplementary cost ranging from €10 to €25 per night. Our reception team is always on hand to provide complimentary toiletries and help with any additional needs during your stay. Your observation about recognition as an ALL member is also noted, and we will share it with our team. Nonetheless, we are glad you chose our hotel for your trip as a couple and found our unbeatable setting ideal for exploring Brussels. We all look forward to welcoming you back in the future! Best regards, Jurgen Van der Haegen, General Manager

Dear Salvina, We are grateful for the time you took to review your recent visit to our hotel. We are pleased that you found our hotel well located, right in the heart of Brussels and just steps from the Grand Place. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We deeply regret the oversight concerning the bathroom and understand how this could unsettle your confidence in the overall upkeep of the room. Our team is always available at reception to address any concern, day or night, so that your comfort is never compromised. Nonetheless, we are glad that your overall appreciation of the stay remained positive, and we hope you were able to enjoy the many restaurants and sights within walking distance of the hotel. We hope that we may be able to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Dear Claire, Thank you very much for your feedback. We are delighted that our desk staff made a great impression and that you found our location right by the Grand Place so convenient. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that your rest was disturbed by external noise, and we understand how frustrating that must have been when you were feeling unwell. Our team is always on hand to help find a quieter room whenever possible. We also took note of your comment about the manager’s tone and will certainly address it internally. Nonetheless, it is rewarding to know that our central spot allowed you to enjoy the heart of Brussels with ease. We look forward to welcoming you again. Kind regards, Jurgen Van der Haegen, General Manager