ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 2,455 reviews

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Breakfast buffet 6:30 - 09:30 (weekends until 10:30 - we believe in beauty sleep)

  • Unbeatable location - right on Brussels' Grand Place

  • Direct access to Central Station

  • 'Green Key' certified

  • Historical sights in walking distance.

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

WOOD U

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,455 reviews

Customer review rating 3.0/5

Maria G. Friends - Confirmed reviews ALL

Room was tiny and mattress had a topper that kept sliding off every night. Beds are narrow twin size so you turn and fall. No A/C bc they claim they cannot go lower than 72 degrees so prepare to roast and experience a super humid room. One elevator not working so we had a long wait with only one elevator operating and we were there all week and left still leaving a broken elevator. Breakfast is expensive at 17€ but you can go to Starbucks, a couple of blocks away, and get a reasonable breakfast. Rooms are tiny so we had to use the bed to open our suitcase and walk sideways to move around. Staff at front desk and cleaning staff were super nice and tried to help but must follow managements directives. Would I stay there again, no! I would go to NH Hotel which is right next door and has larger size rooms, comfy bedding and a fair size bathroom + the staff are super nice (I stayed there the first night).

Dear Maria, Thank you for writing a review of your recent visit and for recommending our hotel. We appreciate your kind words about Rosa and our team members who contributed to your stay. Their dedication to guest comfort remains a priority. However, we sincerely regret that aspects of your accommodation fell short of your expectations. Our room layouts prioritize central location and functionality, with multiple configurations available to suit different needs. Regarding temperature control, our system balances guest comfort with environmental responsibility through automated regulation. We’ve also addressing the elevator situation to minimize future inconveniences. Finally, we’re pleased our central location near Grand Place and transport links supported your exploration of Brussels. We look forward to the pleasure of seeing you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.0/5

Egle D. Couples - Confirmed reviews ALL

Very good location, everything is nearby - city center, train station.

Dear Egle, Thank you for writing a review of your recent visit and for recommending our hotel. We’re delighted your stay with us met your expectations overall. That said, we sincerely regret the confusion during your arrival. Our team aims to streamline check-ins through digital solutions while maintaining personal assistance, and we’ll review this incident to prevent future misunderstandings. It’s wonderful you found our central location ideal for exploring Brussels. Being steps from major transport links and landmarks remains a highlight we’re proud to offer our guests. We do hope to welcome you back in the future. All the best, Jurgen Van der Haegen, General Manager

Customer review rating 2.5/5

Carine P. Solo - Confirmed reviews ALL

I have loved staying at your hotels in years past. We always stayed there each time we went to Brussels. I requested room 138 as our usual in the past even if I was going to be alone I was willing to pay for a room for 3. It was not available neither was 238 where we also stayed. I got a room in place d’Espagne. Nothing special. The staff was ok but I really missed seeing Rosa who was always so kind each time we were there. I feel it was not worth the price I paid for the room especially being alone. It was quite disappointing in fact and I won’t be staying there again. I left the hotel saying to myself how disappointed I was with the whole experience.

Dear Carine, Thank you for taking the time to share your review. We appreciate your loyalty over the years and are grateful you’ve chosen our hotel for your Brussels visits. However, we sincerely apologize that several aspects of your stay were disappointing. Your preferred room type’s unavailability and the bathroom’s hot water issue are not reflective of our usual standards, our maintenance team confirms water temperatures are monitored daily, and we encourage immediate reporting of such concerns. While room assignments depend on availability and booked categories, we regret the accommodation fell short. We’ve shared your service feedback with the team to reinforce our hospitality training. Though we aim to balance comfort with fair pricing, we understand your perspective on value and will review this alignment. We hope to see you again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Stephen B. D. Families - Confirmed reviews ALL

Lovely hotel and excellent location

Dear Stephen B., Thank you very much for your kind feedback. We are thrilled that you chose to return and enjoyed another wonderful stay at our hotel. It is delightful to hear that our central location added convenience to your family trip. We also appreciate your recognition of our team’s efforts to maintain a welcoming environment, and we’re glad our ALL Accor program has continued to meet your expectations. We hope to welcome you back soon. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 2.5/5

Timothy C. Couples - Confirmed reviews ALL

Will find a different location next time if the AC is not working.

Dear Timothy, Thank you for sharing your thoughts on your recent visit. We sincerely apologize that your experience fell short in some areas. Our hotel utilizes a system that adjusts room temperature based on external conditions to balance comfort with environmental responsibility. While this approach supports sustainability goals, we recognize the challenges posed by unusually warm weather. Given the central location of our hotel, we are aware that street activity can sometimes affect room tranquility despite our soundproof windows. Please know that we continuously explore solutions to enhance guest comfort without compromising our commitment to sustainability. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Jurgen Van der Haegen, General Manager

Other web-users rate our hotel

  • 3,012 reviews 9.8/10 Location
  • 2,442 reviews 6.1/10 Room
  • 2,061 reviews 9.1/10 Service
  • 21 reviews 8/10 WiFi
  • 1,389 reviews 4.2/10 Comfort
  • 1,226 reviews 9/10 Breakfast
  • 886 reviews 7.4/10 Cleanliness
  • 5 reviews 2.9/10 Pool

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