ibis Brussels off Grand Place

ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 1,474 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • ALLSAFE Bureau Veritas label

  • Just a 2-minute walk from the Grand-Place

  • Breakfast buffet served every morning

  • Easy connection to the airport

  • Early check-in and late check-out optional

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

  • DE BROUCKERE - CIMETIERE DE BRUX:  BUS 66 GARE CENTRALE

  • DE BROUCKERE - DELTA:  BUS 71 GARE CENTRALE

  • DE BROUCKERE - DIESDELLE:  BUS 60 GARE CENTRALE

  • DE BROUCKERE - HOF TEN BERG:  BUS 29 GARE CENTRALE

  • DE BROUCKERE - NATO:  BUS 65 GARE CENTRALE

  • MAES - MACHTENS:  BUS 63 GARE CENTRALE

  • HERRMAN DEBROUX - ROI BAUDOUIN:  METRO 1A GARE CENTRALE

  • STOCKEL - BIZET:  METRO 1B GARE CENTRALE

  • By plane

    NATIONAL BRUSSELS AIRPORT At 14km / 8 miles

  • By car

    E 19 ANTWERPEN-BRUSSEL-PARIS At 5km / 3 miles

  • By car

    E40 CALAIS-BRUSSEL-LOEIN At 7km / 4 miles

  • By car

    E411 LUXEMBOURG-BRUSSEL At 7km / 4 miles

  • By train

    DE BROUCKERE At 4km / 2 miles

  • By train

    GARE CENTRALE / CENTRAAL STATION At 0km / 0 miles

  • By train

    GARE DU MIDI / ZUIDSTATION At 2km / 1 miles

GPS:50.846767, 4.355081

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews for
ibis Brussels off Grand Place

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,474 reviews

TripAdvisor Rating  4.0/5  3,706 reviews

Certificate of excellence 2022

Clean and comfortable in a perfect location

TripAdvisor rating 4.0/5

606jacquelineb TripAdvisor review

This Ibis is nicer than most. The rooms are the Ibis standard, but well lit and the bathrooms are very good - slightly bigger than the norm. The main advantage is the location which is perfect for central Brussels. For once there were plenty of hangars and the window could be opened. My only complaint was a rather brusque and even rude person on reception when I left. The person when I arrived by contrast could not have been more pleasant.

Dear 606Jacquelineb, Thank you for taking the time to give us your feedback. We are pleased that you had a good stay overall and appreciated our convenient location. We do our utmost to ensure that our guests have the best experience possible with us and we are sorry we fell short of your expectations; we will be addressing this with our Reception team. We look forward to the pleasure of seeing you again. Best regards, Jurgen Van der Haegen, General Manager

Location is good.

Customer review rating 3.0/5

Kon T. Business - Confirmed reviews ALL

The room equipment is poor, no refrigerator, no safe, no bathrobe, no slippers, no shoehorn, bathroom toiletries are poor. On TV almost only french channels.

Dear Csaba B., Thank you for reviewing your recent stay. We are glad you appreciated our convenient location with the centre and transport options close by. However, we are sorry that not everything was to your satisfaction. We apologise for the inconvenience regarding the key cards and please know that we are looking into the matter with our IT team. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Great location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff was very kind and helpfull

Dear Stafford S., Thank you for this positive feedback. It is rewarding to receive such positive feedback, and our entire team is delighted that you had such a pleasant experience. We appreciate your acknowledgement of our team's excellent service; this inspires us to continue upholding our high standards. Thank you for also noting our delicious breakfast with an extensive selection of quality products. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Nice place in the heart of the city...

Customer review rating 4.5/5

Jonathan Business - Confirmed reviews ALL

A welcome at reception and a well located hotel that is close to everything I needed for business and pleasure. The room was clean, functional and even had a multi-adaptor for all the technology that travels with us all. A nice bar next door with a an outsidee seating area proved a welcome addition which I did not expect. Very reasonable and exactly what I wanted in a hotel. The bed was very comfortable.

Dear Jonathan D., Thank you for such a positive review of your stay with us. We are pleased that you enjoyed your stay and thank you for highlighting our central location. We look forward to welcoming you back on a future occasion. Best wishes, Jurgen Van der Haegen, General Manager

Central location

Customer review rating 4.0/5

Joseph Business - Confirmed reviews ALL

+ Excellent location clean Very helpful and communicative staff Comfortable bed Quiet although in center - Breakfast only OK, could be better for a price range

Dear Josip K., Thank you for sharing your feedback about your recent stay. We are pleased to know that overall we met your expectations and that our location suited your requirements. Jurgen Van der Haegen, General Manager

Good stay

Customer review rating 3.5/5

Jan Business - Confirmed reviews ALL

Satisfied

Dear Jan L., Thank you for taking the time to share your review. We are pleased you enjoyed your stay and appreciate your kind words towards our front desk team. Jurgen Van der Haegen, General Manager

Great Location

Customer review rating 5.0/5

Richard B. Friends - Confirmed reviews ALL

Easy to book in, key was ready at the desk. Good central location. Brilliant Friendly staff.

Dear Richard B., Thank you for letting us know that you enjoyed your stay. We are glad you found our location convenient for your needs and we truly appreciate your feedback, as this encourages our team to continue upholding our high standards. We look forward to welcoming you back on a future occasion. Best wishes, Jurgen Van der Haegen, General Manager

Very Good Stay!

Customer review rating 5.0/5

Monica N. Friends - Confirmed reviews ALL

Very good hotel. Great location and friendly staff. Good breakfast. We had a triple room 528 which was very good in all aspects

Dear Monica N., Thank you for your positive feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Thank you for highlighting our great location. We look forward to the pleasure of welcoming you back. Many thanks again, Jurgen Van der Haegen, General Manager

Evething was perfect

Customer review rating 5.0/5

Silvia Families - Confirmed reviews ALL

Staff really kind, rooms quite comfortable

Dear Silvia Beatriz D., Thank you for taking the time to leave your review. We are glad you enjoyed your experience at our hotel; your comments will surely encourage our team members to continue with their efforts to deliver the best service possible. We look forward to welcoming you back for another excellent experience with us. Kind regards, Jurgen Van der Haegen, General Manager

Nice and clean

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Professional great breakfast menu

Dear Frank W., Thank you for this kind review. It is a pleasure to know that you had such a nice stay with us. The comfort of our guests is a top priority, so your positive feedback is very rewarding. We look forward to welcoming you back on a future occasion. Best wishes, Jurgen Van der Haegen, General Manager

well located and good breakfast

Customer review rating 4.5/5

Nuno P. Business - Confirmed reviews ALL

No problems

Dear Nuno P., We would like to thank you for this review about your experience in our hotel. We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback. We are lucky to have such a prime location and are glad it met your needs so well. We look forward to pleasure of welcoming you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Nice place

Customer review rating 4.5/5

Cormac S. Couples - Confirmed reviews ALL

Great overall experience , nice staff and clean room, we were allowed to check in early after a very early flight.

Dear Cormac s., Thank you for sharing this review of your time at our hotel. We are happy that you enjoyed your stay and hope to have you again as a guest in our hotel. We look forward to having you return. Best wishes, Jurgen Van der Haegen, General Manager

Good stay. Great location

Customer review rating 4.0/5

Jess Solo - Confirmed reviews ALL

Was there for few nights before continuing journey south to France

Dear Guest, Thank you for taking the time to review your stay. We are fortunate to be so centrally located, and it is nice to know that this was ideal for you. We also appreciate your mention of our team members who work hard to provide exceptional service; this is a reward for us all. We look forward to seeing you again on a future occasion. Best wishes, Jurgen Van der Haegen, General Manager

Excellent hotel in a fantastic location

Customer review rating 5.0/5

Faith Solo - Confirmed reviews ALL

Excellent location just off the Grand Palace and the central train station. Clean room with all basic amenities. Breakfast was tasty and had a good variety. Good coffee with funny mugs. Staff friendly.

Dear Faith N., Thank you for this positive review of your stay. We are thrilled that everything met your expectations during your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Thank you once again. We look forward to welcoming you back on a future occasion. Best regards, Jurgen Van der Haegen, General Manager

Some problems, but the staff was extremely friendly and helpful.

Customer review rating 4.0/5

Lentinel Couples - Confirmed reviews ALL

One problem: The rooms in the hotel are described as being "air conditioned". However, when we arrived, the air conditioning had not been made available in the hotel. That was because it coincided with some schedule between cold and warm weather. The problem for us was that although the weather outside was chilly, the sun had been beating at our windows and the room itself was stifling - with no air conditioning to cool it down. Fortunately, unlike many hotels, the windows could open - and we were able to cool the room and make it comfortable. The only downside to that was the amount of street noise with which we were regaled - but at night, the room was cooled down enough that we were able to sleep comfortably with the windows closed. One person at the desk was especially helpful - giving us a fan. But if air conditioning is important for you, I would call the hotel in advance to be sure that it is available at the time you have booked. Otherwise, it could be a bumpy ride. Once we could relax, we enjoyed the hotel The staff was, as I mentioned, consistently responsive and friendly, doing everything they could to make us comfortable. The breakfast was excellent. We will definitely consider coming back to this hotel - checking things out in advance to be sure.

Dear Leonard P., Thank you for taking the time to share your feedback. We are glad that you had a pleasant stay and that you enjoyed our central location. We regret to read of the issue with your rooms temperature, our team are always on hand to assist with issues such as these and fans are available on request, we apologise for the inconvenience. Thank you for complimenting breakfast and our team's courteous service. Your kind words are an incentive for us to continue maintaining our high standards. We would love to have you return in the future. Best regards, Jurgen Van der Haegen, General Manager

Perfect location, extremely noisy rooms.

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Everything was great except for the thin walls in the room. We could hear everything from the rooms next to where we stayed. One night, we couldn't sleep until 3:00 due to noise coming from a neighboring room.

Dear Marcos V., Thank you for taking the time to review your stay. While we are pleased that our location was ideal for you, we are sorry to hear that you were disturbed and wish you had let us know during your stay. We are always available to find an immediate solution to any issues as your comfort is a top priority. We look forward to welcoming you back on a future trip. Kind regards, Jurgen Van der Haegen, General Manager

Overprice just for the location

Customer review rating 2.5/5

Gonzalo Business - Confirmed reviews ALL

Very poor in terms of guest attention but very well located

Dear Javier A., Thank you for taking the time to share your experience with us. We are happy that you found our location to be convenient. We however regret that you felt the service provided by our team was not up to the usual high standard we set ourselves. Rest assured that I will be addressing this incident with our team members. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Excellent customer service

Customer review rating 5.0/5

Roberta Solo - Confirmed reviews ALL

A shoutout to the people at the front desk…Nicolas and his colleagues…Maria who cleaned my room on the third floor, Jessica and Veronica who took care always with a smile. I tripped and fell on cobblestones during my stay and badly injured my knee. The people at the hotel were so kind and always tried to help. When I said thank you to them…they always said that they were just doing their job! No…they went above and beyond. They give real customer service that is a rarity today. I cannot wait to return to Brussels and to stay at the Ibis Brussels off Grand Place! Everyone at the hotel will always have a special place in my heart!

Dear Roberta L., Thank you for this positive review of your stay. We are delighted that you had such a fabulous stay with us! Our team works hard to ensure the comfort and satisfaction of every guest, so your kind feedback is truly rewarding and will inspire us to keep up the good work. We look forward to welcoming you back. Best wishes, Jurgen Van der Haegen, General Manager

Great stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The staff was friendly and helpful. The room was clean and more than adequate. The breakfast bar was also a good selection.

Dear Valinda M., Thank you for such a positive review of your stay. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold. We look forward to seeing you again. Best wishes, Jurgen Van der Haegen, General Manager

Centrally located

Customer review rating 5.0/5

Brenda M. Friends - Confirmed reviews ALL

Location is near central station. Check-in was quick, breakfast was well stocked with hot & cold foods all fresh. Fresh squeezed orange juice & great coffee machine to select coffee just the way you like it. Rooms were clean & comfortable! Hotel bar is excellent too! Very safe too, since you need your room key to use elevator.

Dear Sue F., Thank you for taking the time to let us know your opinion of your recent stay. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We are pleased we were able to help you start your day off right with our tasty breakfast buffet. We look forward to welcoming you back on future visits. Kindest regards, Jurgen Van der Haegen, General Manager

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