ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 2,569 reviews

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Just a 2-minute walk from the Grand-Place

  • Breakfast buffet served every morning

  • Easy connection to the airport

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,569 reviews

TripAdvisor Rating  4.0/5  3,867 reviews

Certificate of excellence 2024

Perfect location, poor quality

Customer review rating 1.5/5

Majd B. Business - Confirmed reviews ALL

The location is perfect, yet the room smells is stinky, the floor carpet isn’t clean, the shower soap box is emtpty. And when i complained about the smell no solution was offered except that they sprayed the room once!

Dear Majd, Thank you for taking the time to share your feedback. We are delighted that you found our location perfect, right in the heart of Brussels and within a 2-minute walk from the Grand Place, offering easy access to the city's main attractions and public transport. Nonetheless, we regret to hear about the issues you encountered with the cleanliness and condition of your room. We understand how a welcoming and well-maintained environment contributes significantly to the comfort of our guests. Our intention is always to provide a clean and inviting room for each of our guests, and it seems we missed that mark during your stay. We would like to express our sincere apologies that the room's aroma and the state of the carpet did not meet your, or our, expectations. Moreover, we regret the oversight regarding the shower soap box and understand the inconvenience caused. We take your feedback seriously and will ensure that our housekeeping team is reminded of the importance of thoroughness in their service. We truly appreciate your input as it is crucial for us to address these matters moving forward. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jurgen Van der Haegen, General Manager

Good stay, well located, friendly staff

Customer review rating 5.0/5

Bernard A. Couples - Confirmed reviews ALL

Good stay, well located, friendly staff

Dear Bernard, Thank you very much for this kind review of your recent stay. We are delighted to hear that your time with us was pleasant and met your expectations. It is wonderful that you found our location convenient for exploring the historic city centre, just a stone's throw away from the Grand Place. Our team is also thrilled to learn that their efforts to provide warm and attentive service contributed positively to your experience. We pride ourselves on offering comfortable accommodations with our Sweet Bed by ibis, ensuring a restful night's sleep for all of our guests. We look forward to seeing you again soon. Best regards, Jurgen Van der Haegen, General Manager

Good value for money

Customer review rating 4.5/5

Jesslyn Solo - Confirmed reviews ALL

Superb location, helpful staff.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our hotel to be of good value and enjoyed the convenience of our superb location right in the heart of the city, a mere stone's throw from the Grand Place and central train station. It is great to hear that our team made a positive impact on your stay, providing helpful service throughout. As a valued member of the ALL – Accor Live Limitless loyalty programme, your satisfaction is particularly important to us, and we are thrilled to see that our cleanliness and sustainability efforts have met your expectations. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Stay in Brussels

Customer review rating 3.5/5

Hemanth D. Couples - Confirmed reviews ALL

Good room. Comfortable. Bed was not firm enough. Also, the shower tray was slippery.

Dear Hemanth, Thank you for taking the time to share your review. We are pleased that you found our booking process straightforward and enjoyed the impeccable cleanliness of our rooms. Our commitment to sustainability is also something we take great pride in, and we are glad to hear that it resonates with our guests. However, we regret to hear that the firmness of the bed did not meet your expectations and that you found the shower tray to be slippery. We understand the importance of comfort and safety in our guest rooms and appreciate you bringing these matters to our attention. While our internet service usually receives compliments for its speed, we apologize if you experienced any inconvenience in this regard. We also acknowledge your comments on the perceived value for money, especially concerning the flexible booking rates, and we will certainly take your feedback into consideration as we continuously strive to offer competitive prices without compromising the quality of our services. Nonetheless, we are delighted that you appreciated our efforts in maintaining high standards of cleanliness and our environmental initiatives. Situated right in the heart of Brussels, our hotel's location offers the convenience of exploring the city's attractions, and we hope you managed to take advantage of this prime position during your stay. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Very good

TripAdvisor rating 4.0/5

delagioventu Business - TripAdvisor review

Very nice hotel, ideally situated just a few steps away from the grand place, safe and tourist area, parking lot, 25 euros a day just next to it, thechotel really has a lot to offer. Efficient staff, amenities basic, rooms all right, nothing too fancy but very good quality price.

Dear Giove, Thank you for taking the time to share your review. We are delighted that you enjoyed our prime location just steps from the Grand Place, the secure environment, convenient parking, and the value we offer. It is great that our team's efficiency and the quality of our rooms contributed to a positive stay. Additionally, we are pleased that you found our hotel to offer good value for the quality provided. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 2,733 reviews 9.8/10 Location
  • 2,360 reviews 6.1/10 Room
  • 1,814 reviews 8.9/10 Service
  • 35 reviews 8.9/10 WiFi
  • 1,353 reviews 4.5/10 Comfort
  • 1,143 reviews 8.8/10 Breakfast
  • 830 reviews 7.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.