ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 3,184 reviews

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Description

Hotel extras

  • Just a 2-minute walk from the Grand-Place

  • Breakfast buffet served every morning

  • Easy connection to the airport

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,184 reviews

TripAdvisor Rating  4.0/5  3,840 reviews

Certificate of excellence 2024

Good

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Excellent location

Dear Guest, Thank you for taking the time to review your stay. We are delighted to know that you found our location excellent, perfectly situated to explore the historical heart of the city within just a two-minute walk from the iconic Grand Place. It also brings us great pleasure to learn that you were thoroughly satisfied with the cleanliness of our hotel. Our dedicated housekeeping team works tirelessly to ensure that all areas of the hotel uphold our high standards for our guests' comfort and peace of mind. We are looking forward to welcoming you again. All the best! Jurgen Van der Haegen, General Manager

Great location comfortable room

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We stayed here for three nights had two rooms one for our kids and one for ourselves. The front desk staff was very helpful. We got two connecting rooms and were able to check in early the location of this hotel can not be beat.

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is a pleasure to learn that you found our location to be unbeatable and that the comfort of your rooms met your expectations. Our team takes great pride in offering helpful service, and we are thrilled that the assistance provided by our front desk staff contributed positively to your experience. The availability of connecting rooms and the convenience of an early check-in are services we are happy to offer, and we are glad that these aspects enhanced your stay. ibis Brussels Off Grand Place is committed to ensuring that each guest finds our accommodations and services to be of the highest standard, and your feedback serves as a wonderful affirmation of our efforts. The entire team looks forward to welcoming you back. Kindest regards, Jurgen Van der Haegen, General Manager

It's the location that does it

Customer review rating 3.5/5

David C. Couples - Confirmed reviews ALL

Friendly and knowledgable staff, ideal location just off Grand Place so easy to walk to the sights, bars, restaurants and shops although a cab ride from the airport or the two main train stations. Where it lets itself down is where the franchise management for this particular Ibis Hotel, have decided that tea and coffee making facilities are not provided in the standard double rooms. Why? It is provided in other Ibis we have stayed in. This policy is annoying and will encourage guests to seek breakfast elsewhere thereby missing out on revenue for the hotel. This is definitely not the fault of the staff. In our humble opinion, not having these facilities in the room is a negative for this hotel. But, other than that, everything else was good.

Dear David, Thank you for taking the time to review your stay. It is delightful to hear that our strategic location and the professionalism of our staff met your expectations and contributed positively to your experience. We regret to hear about your dissatisfaction regarding the absence of tea and coffee making facilities in our standard double rooms. We understand that these amenities can add convenience and comfort to our guests' stays. However, our policy is designed with both environmental considerations and guest preferences in mind, and we offer these facilities in our premium rooms as an option for those who value this feature. We apologize for any inconvenience this may have caused and appreciate your perspective on the matter. Moreover, we are pleased that you found everything else during your visit to be satisfactory. We take great pride in maintaining our hotel to the highest standards of cleanliness and comfort, and your recognition of these efforts is most encouraging. We are looking forward to welcoming you again. All the best! Jurgen Van der Haegen, General Manager

Well located but doesn't worth the momey

Customer review rating 2.5/5

Max Business - Confirmed reviews ALL

Too expensive, room small, ac was not working and neither a bottle of water. Plus as a platinum member I was supposed to get a free welcome drink...

Dear Max, Thank you for taking the time to review your stay. We are delighted that you would recommend our hotel to others and are pleased that you found our hotel's cleanliness to your satisfaction. However, we regret to hear about the concerns you experienced with the air-conditioning. Please rest assured that our team is always on hand to assist with any in-room amenities to ensure our guests' comfort. Furthermore, while we do offer a selection of refreshments in our hotel bar, we understand that the welcome drink holds particular significance for our valued loyalty members and we will take your feedback into consideration for future improvements. As for our sustainable development initiatives, we are constantly striving to balance guest comfort with environmental responsibility, a challenge we take very seriously. We are committed to providing our guests with a comfortable and enjoyable stay, and it is feedback like yours that enables us to refine our services. Your comments have been shared with the relevant teams to ensure that we continue to meet the high standards expected by our guests. We are looking forward to welcoming you again. All the best! Jurgen Van der Haegen, General Manager

Fantastic location!

TripAdvisor rating 5.0/5

TravelersFromGeorgia Families - TripAdvisor review

We just spent 3 wonderful nights here! The location cannot be beat! Literally in the middle of everything, close to the main square and the train station! We did not have any issues with loud sounds, the staff was helpful and housekeeping was efficient! Loved it!

Dear Guest, Thank you for this great review. It is delightful to hear that you found our location to be unbeatable, providing easy access to the heart of the city and its many attractions. We are also pleased that the tranquility of your room contributed to a more restful and enjoyable experience. Our staff will be thrilled to know that their efforts to assist you were appreciated and that our housekeeping team's efficiency met your expectations, ensuring a pleasant and comfortable stay. ibis Brussels Off Grand Place is committed to providing a welcoming environment, and reviews like yours affirm that we are moving in the right direction. Thank you for choosing us for your Brussels adventure. We look forward to welcoming you back soon. Kind regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 2,773 reviews 9.8/10 Location
  • 2,526 reviews 6/10 Room
  • 1,909 reviews 8.8/10 Service
  • 39 reviews 8.6/10 WiFi
  • 1,471 reviews 4.1/10 Comfort
  • 1,228 reviews 8.8/10 Breakfast
  • 905 reviews 7.4/10 Cleanliness
  • 5 reviews 1.7/10 Wellness Area

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