ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 2,439 reviews

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Description

Hotel extras

  • Breakfast buffet 6:30 - 09:30 (weekends until 10:30 - we believe in beauty sleep)

  • Unbeatable location - right on Brussels' Grand Place

  • Direct access to Central Station

  • 'Green Key' certified

  • Historical sights in walking distance.

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Wood U

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,439 reviews

TripAdvisor Rating  4.0/5  3,921 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Graham L. Friends - Confirmed reviews ALL

All hotel staff very friendly and helpful.

Dear Graham, Thank you very much for your kind feedback. It’s wonderful to hear you had a positive stay with us. We’re delighted our team could make your visit with friends enjoyable through their attentive service. Booking via the Accor ALL app is indeed a convenient way to manage your stay, and we appreciate your loyalty as a Classic member. That said, we regret any disappointment with our loyalty program. Your insights are valuable, and we’ll consider them as we continue to enhance our offerings. Nonetheless, we’re glad our central location near Grand Place and Brussels Central Station added convenience to your trip. We hope you explored some of the nearby attractions during your time here. We look forward to welcoming you back on future occasions. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 3.5/5

Alan T. Couples - Confirmed reviews ALL

Overall quite good but the loud and unnecessary announcements from the elevators could be heard in the room everytime someone used them which was irritating.

Dear Alan, Thank you for providing us with feedback about your recent experience. We are delighted that you appreciated our prime location in the heart of Brussels, ideal for exploring the city’s vibrant attractions. As Silver members, our loyal guests enjoy exclusive benefits like priority check-in services which we hope contributed to the smooth start of your trip. That said, we sincerely regret the disturbance you experienced from ambient announcements during your stay. While our elevator systems aim to assist all guests, we acknowledge that sound levels in personal spaces require careful balance and will review this aspect of our operations. Finally, it is encouraging to hear you found our digital check-in process convenient, a feature designed to offer time efficiency through our updated app interface. We trust this modern approach enhanced your overall experience at our property. We look forward to the pleasure of welcoming you back on a future stay. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Sozbilir M. Families - Confirmed reviews ALL

From the reservation to the stay and departure, the whole process was smooth. Thank you to the hotel staff. If I visist the Brussels in the future, I would prefer to stay again.

Dear M., Thank you for positively reviewing your visit. It’s wonderful to hear that your experience at ibis Brussels Off Grand Place was so positive overall. We’re thrilled you found our team helpful and enjoyed the breakfast. Our staff takes pride in providing warm service, and it’s great to know their efforts contributed to your smooth stay. The convenience of our location near key Brussels landmarks is something we’re always happy to highlight. That said, we regret any inconvenience you encountered with the room size. Our standard rooms are designed to maximize comfort while maintaining affordability in the city center, though we also offer larger Premium options for added space. We’ve noted your comment about the connection speed and are exploring ways to enhance this aspect. Nonetheless, we’re delighted our proximity to Central Station and Grand Place made exploring Brussels easy for your family. Thank you for choosing to book directly through our website as an ALL Accor member, we value your loyalty. We look forward to welcoming you back. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 2.0/5

Jessica D. Solo - Confirmed reviews ALL

Great location, great beds, have happily stayed here a few times. However now that the elevator is ‘talking’ everytime someone uses the elevator it is impossible to sleep in the rooms near the elevator because of this noise

Dear Jessica D., Thank you for taking the time to share your feedback with us. We are delighted that you found our location convenient and appreciated the comfort of our Sweet Beds, designed to ensure a restful stay. However, we sincerely apologize that your experience fell short in some areas. We are addressing the disturbance you mentioned to enhance tranquility for all guests. Additionally, our team is continuously working to maintain reliable WiFi connectivity throughout the hotel. Nonetheless, we are pleased to know your loyalty as a Classic member remains strong, and we value your continued trust in our brand. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Yasmine D. Families - Confirmed reviews ALL

We were very satisfied with the receptionist checking us in..it was very quick..the hotel roomwas very clean n comfortable ..the breakfast was very good and of wide variety.

Dear Yasmine, Many thanks for sharing your review. It’s wonderful that your family enjoyed such a pleasant stay at our hotel. We’re delighted that our check-in process made your arrival smooth and that your room provided a clean, comfortable space to unwind. It’s great to hear you appreciated the varied breakfast options and found our team friendly throughout your visit. We’re also glad our luggage service allowed you to explore the city hassle-free after check-out. It would be a pleasure to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 3,008 reviews 9.8/10 Location
  • 2,402 reviews 6.2/10 Room
  • 2,016 reviews 9.1/10 Service
  • 22 reviews 9.4/10 WiFi
  • 1,360 reviews 4.4/10 Comfort
  • 1,215 reviews 9/10 Breakfast
  • 860 reviews 7.3/10 Cleanliness

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