ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 2,430 reviews

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Breakfast buffet 6:30 - 09:30 (weekends until 10:30 - we believe in beauty sleep)

  • Unbeatable location - right on Brussels' Grand Place

  • Direct access to Central Station

  • 'Green Key' certified

  • Historical sights in walking distance.

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

WOOD U

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,430 reviews

Customer review rating 1.5/5

Eleftherios Z. Couples - Confirmed reviews ALL

Pros: The hotel is in an amazing location, just steps away from the Grand Place. It’s a nice-looking property and the staff was polite and helpful. Cons: Unfortunately, our night was a disaster. The room (no. 208) was incredibly hot, and the air conditioning was not providing any cooling. I woke up at 2:00 AM drenched in sweat. We tried opening the window to get some air, but because of the central location, the street noise was far too loud to keep it open. I called reception at 3:00 AM, and they confirmed that the cooling system was not available, offering only a small desk fan as a solution. This did almost nothing to lower the temperature. We didn’t sleep at all and ended up leaving the hotel at 6:00 AM feeling exhausted. It is very disappointing that such a well-located hotel cannot provide a basic comfortable temperature for its guests to rest.

Dear Eleftherios, We take your feedback seriously and will use it to improve our services. We are delighted that you appreciated our prime location near Grand Place and found our property visually appealing. It’s equally rewarding to know that our team’s courteous assistance contributed positively to your stay. However, we sincerely apologize that your experience fell short in some areas. Regarding the climatic comfort in your room, our system adjusts based on external temperatures to balance environmental impact, which we understand may not always meet immediate needs. We’re actively exploring additional solutions to enhance personal climate control options moving forward. Nonetheless, we’re glad your loyalty as a Classic member remains valued, and we look forward to continuing to serve you with our high standards. We hope to see you again for a more enjoyable experience. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Piotr W. Business - Confirmed reviews ALL

I enjoyed staying in the hotel. The staff was very kind and professional. Always available.

Dear Piotr, Thank you for your positive feedback. We are thrilled you had such a pleasant stay at ibis Brussels Off Grand Place. Your kind words about our team’s professionalism and availability mean a lot. It’s heartening to know you appreciated both the comfort of your room and the view it offered. We take pride in our central location, making it convenient for guests like you to explore Brussels effortlessly. We look forward to welcoming you back. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 4.0/5

Sarah S. Friends - Confirmed reviews ALL

Good location

Dear Sarah, Many thanks for sharing your review. We’re glad your time in Brussels with friends was enjoyable and that our central location near Grand Place made exploring convenient. That said, we sincerely regret that our internet connection didn’t meet your needs during this visit. As part of our ongoing environmental initiatives, we continuously balance service quality with sustainable practices. Nonetheless, we’re happy you found our booking process straightforward through the Ibis website. The ease of accessing nearby attractions from our doorstep remains a highlight we love sharing with guests like you. We all look forward to seeing you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Carlos O. Families - Confirmed reviews ALL

We wrapped up our family trip to Europe with a couple of days in Belgium. The front desk staff were very friendly and the hotel itself was very clean and well kept. The hotel is also right near the Grand Platz and a few minutes walk to Brussels Central Station which was great since we took the train to Bruges and Ghent.

Dear Carlos, Thank you for taking the time to share your thoughts with us. We are thrilled you had a pleasant stay at ibis Brussels Off Grand Place. It was our pleasure to provide a welcoming environment, and we’re glad our team’s friendliness and the hotel’s cleanliness contributed to your family trip. Our location near Central Station and Grand Place makes exploring Belgium convenient, and we’re happy it worked well for your visits to Bruges and Ghent. That said, we regret the inconveniences you encountered with room amenities. Our air conditioning system is regulated based on external temperatures to balance comfort with environmental responsibility. For individual adjustments, we offer supplementary heating or cooling options upon request. Finally, we appreciate your kind words about the check-in experience and your continued trust in our loyalty program. Your feedback helps us maintain the standards our guests expect. We hope we have the opportunity of seeing you again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.0/5

Thalles V. F. L. D. S. Solo - Confirmed reviews ALL

Fortunately, my overall stay experience was very good, as I was warmly welcomed, the accommodation was very clean and well arranged, the room was made available slightly before the scheduled check-in time, and the check-out process was also quite fast and hassle-free.

Dear Halle. We thank you for taking the time to provide us with your feedback. We are delighted to hear that our central location suited your needs and that you appreciated the cleanliness and arrangement of your room. It’s wonderful to know that our team’s warm welcome and efficient check-in process contributed to a smooth start to your stay. That said, we sincerely regret any inconvenience regarding your connectivity experience. Our internet service is designed to be high-speed and reliable, and we’ll review this to ensure consistent quality. We’re also pleased to have provided a hassle-free check-out, allowing you more time to explore. With our proximity to Grand Place and major transport links, we hope you discovered many of Brussels’ charms during your visit. It would be a pleasure to see you again on a future occasion. Kind regards, Jurgen Van der Haegen, General Manager

Other web-users rate our hotel

  • 2,996 reviews 9.8/10 Location
  • 2,405 reviews 6.1/10 Room
  • 2,055 reviews 9.1/10 Service
  • 21 reviews 8.6/10 WiFi
  • 1,359 reviews 4.4/10 Comfort
  • 1,217 reviews 9/10 Breakfast
  • 868 reviews 7.6/10 Cleanliness

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