ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.6/5 2,499 reviews

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Description

Hotel extras

  • Breakfast buffet 6:30 - 09:30 (weekends until 10:30 - we believe in beauty sleep)

  • Unbeatable location - right on Brussels' Grand Place

  • Direct access to Central Station

  • 'Green Key' certified

  • Historical sights in walking distance.

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

WOOD U

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,499 reviews

Customer review rating 3.5/5

Sylvia N. Couples - Confirmed reviews ALL

Excellent central location, room size a bit small, condition of the room in terms of furniture a bit tired - could be better

Dear Sylvia, We really appreciate your feedback. We are pleased to know your overall experience with us was positive. Your satisfaction is important, and we appreciate your recognition of our efforts. However, we sincerely regret that some aspects of your stay did not meet your expectations. Our rooms are designed with various configurations to cater to different preferences, and we continuously work on maintaining our facilities, as seen in our 2019 renovations. Nonetheless, we are delighted that our central location allowed you to explore Brussels’ iconic attractions with ease. We look forward to welcoming you for a more enjoyable stay in the future. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 3.5/5

Lindsey J. Families - Confirmed reviews ALL

The location of the hotel is great as it is super central to everything. With a young kid it was really convenient to be able to make stops back at the hotel without going out of the way. The staff was friendly and helpful. The beds were firm which is fine for us but some may not be a fan. My daughters single bed was a bit of an issue as there is no sheet on the mattress only a mattress pad. Her bedding kept slipping off the bed and she ended up sleeping on the floor for one of the night after giving up. The biggest issue was the air con. The aircon did no cool the room enough at all. Luckily it wasn't too hot out and we could open the windows to allow for a breeze. When we first got into the room it was super stuffy and warm. The air con wasn't easy to figure out how to turn on and all the numbers are worn off. After a full day on the room barely cooled down. When booking a room specifically for AC I would have been really upset if it was a super warm weekend.

Dear Lindsey, We appreciate you sharing your comments with us. We’re pleased our central location made exploring Brussels easier during your family visit and that our team’s welcoming attitude contributed positively to your stay. The Sweet Beds by ibis are designed to offer firm support, and we’re glad they suited your preferences. However, we sincerely regret some aspects fell short of your expectations. Our air conditioning system uses automated temperature regulation to balance comfort with environmental responsibility, though we understand this might not always meet individual preferences. Regarding bedding stability, we’ll review our setup procedures to ensure better security. Finally, we’re delighted our prime position near Grand Place allowed convenient access to Brussels’ main attractions during your stay with us. It would be a pleasure to have you return in the future. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 1.5/5

Isao M. Families - Confirmed reviews ALL

When I made reservation through the website, check out time at the hotel was 12:00, but actually at the hotel, they requested us to leave before 11:00, so we had to hurry up to pack our luggage. Other points were not enough, but that’s okay because they were all as I expected.

Dear Isao, It is disheartening to learn that we fell short of your expectations. We sincerely apologize that your family stay did not meet your expectations. Our standard check-out time is until 12:00, with late departure options available upon request for added flexibility. While we aim to provide consistent value through our central location near Grand Place and modern amenities, we regret any disconnect between your experience and our usual standards. Our team remains available around the clock to address concerns during stays, and we will review your feedback to improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 3.0/5

Lynn R. Solo - Confirmed reviews ALL

All was fine except the cleaning staff kept trying to enter my room, and even entered my room on the morning I left even though I left by 9.30. I felt harassed.

Dear Lynn, We are grateful for the time you took to review your recent visit to our hotel. We are pleased to know your stay with us was generally positive. Our central location near Grand Place and modern amenities aim to provide a comfortable base for exploring Brussels. However, we sincerely apologize for the disturbance related to room access during your departure morning. Guest privacy is paramount, and we will reinforce our housekeeping schedules to better align with check-out procedures. We look forward to the pleasure of welcoming you back. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Mike W. Couples - Confirmed reviews ALL

From arrival to departure staff were excellent Nice clean quiet airy room all you need for a short stay exploring Brussels.Breakfast was very good,the bar excellent, couldn't fault anything

Dear Mike, It was a pleasure to receive this kind review of your time with us. We’re thrilled you enjoyed your time at our centrally located hotel. Our team takes pride in delivering seamless experiences from check-in to departure, and we’re delighted this enhanced your couples’ getaway. The convenience of our ALL App booking aligns perfectly with our goal to make travel planning effortless for loyal members like you. Being steps away from Grand Place allowed you to immerse yourselves in Brussels’ charm with ease. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Jurgen Van der Haegen, General Manager

Other web-users rate our hotel

  • 3,001 reviews 9.8/10 Location
  • 2,462 reviews 6.1/10 Room
  • 2,070 reviews 9.1/10 Service
  • 20 reviews 8.1/10 WiFi
  • 1,405 reviews 4.4/10 Comfort
  • 1,227 reviews 9/10 Breakfast
  • 901 reviews 7.4/10 Cleanliness

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