ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 2,469 reviews

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Description

Hotel extras

  • Breakfast buffet 6:30 - 09:30 (weekends until 10:30 - we believe in beauty sleep)

  • Unbeatable location - right on Brussels' Grand Place

  • Direct access to Central Station

  • 'Green Key' certified

  • Historical sights in walking distance.

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

WOOD U

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,469 reviews

Customer review rating 3.5/5

Martin J. V. Business - Confirmed reviews ALL

Hotel rooms were clean but very simply furnitured, almost no amenities. Staff was friendly, breakfast was good but not special.

Dear Martin J., We thank you for taking the time to provide us with your feedback. We are pleased to hear that you found our team welcoming and enjoyed the breakfast offerings. Your acknowledgment of the cleanliness of your room is also much appreciated. However, we sincerely regret that certain elements of your stay fell short of your expectations. We understand your perspective on the room setup and amenities, and we take your feedback on pricing into careful consideration. Our standard rooms are designed with essential comforts in mind, and we continuously evaluate our offerings to ensure they meet our guests’ needs. Nonetheless, we are glad our central location provided convenient access to Brussels’ key attractions during your business trip. We hope that we have the pleasure of seeing you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 5.0/5

Kristin B. Couples - Confirmed reviews ALL

Was very happy with our room and location, esp for the price. The breakfast buffet was a reasonably priced, easy way to have an early bite before heading out for the day. The front desk staff was very helpful at check in and in helping get a taxi for departure.

Dear Kristin, It was a pleasure to receive this great review. We are thrilled you had such a great stay with us. Your kind words about your room and our breakfast buffet mean a lot. We’re also delighted our team could assist with check-in and arrange a smooth departure. That said, we regret the hiccup with your reservation extension and appreciate your understanding as we resolved it. Finally, we’re glad our central location near Grand Place made exploring Brussels effortless. The proximity to sights and transport links truly is a highlight! The entire team looks forward to welcoming you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Pablo V. L. Business - Confirmed reviews ALL

Good attention at desk (Rosa) and excellent location

Dear Pablo V., Please accept our sincere thanks for this kind feedback. We’re delighted you enjoyed your stay at ibis Brussels Off Grand Place. It’s wonderful to hear Rosa provided such attentive service during your business trip. Our team takes pride in making guests feel supported, especially our ALL - Accor Live Limitless members. We’re also thrilled our central location near Grand Place proved convenient for your needs in Brussels. We look forward to seeing you again. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 3.0/5

Brett K. Solo - Confirmed reviews ALL

The hotel was nice, front desk was extremely helpful. Room was clean. The hotel was very noisy all night.

Dear Brett, Thank you for your valuable feedback. We appreciate your recognition of our team’s attentive service and the cleanliness standards we maintain throughout our rooms. Our staff takes pride in ensuring every detail contributes to a welcoming environment. That said, we sincerely regret the disturbance you experienced during your stay. Our rooms feature double soundproof windows designed to minimize external noise, and we encourage guests to contact reception immediately if any issues arise so we can explore solutions. Nonetheless, we’re pleased our central location near Grand Place met your needs and that you valued the 24/7 access to refreshments. This combination of convenience and sustainable service options remains a priority for our guests. We look forward to welcoming you again soon. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 3.0/5

Maria G. Friends - Confirmed reviews ALL

Room was tiny and mattress had a topper that kept sliding off every night. Beds are narrow twin size so you turn and fall. No A/C bc they claim they cannot go lower than 72 degrees so prepare to roast and experience a super humid room. One elevator not working so we had a long wait with only one elevator operating and we were there all week and left still leaving a broken elevator. Breakfast is expensive at 17€ but you can go to Starbucks, a couple of blocks away, and get a reasonable breakfast. Rooms are tiny so we had to use the bed to open our suitcase and walk sideways to move around. Staff at front desk and cleaning staff were super nice and tried to help but must follow managements directives. Would I stay there again, no! I would go to NH Hotel which is right next door and has larger size rooms, comfy bedding and a fair size bathroom + the staff are super nice (I stayed there the first night).

Dear Maria, Thank you for writing a review of your recent visit and for recommending our hotel. We appreciate your kind words about Rosa and our team members who contributed to your stay. Their dedication to guest comfort remains a priority. However, we sincerely regret that aspects of your accommodation fell short of your expectations. Our room layouts prioritize central location and functionality, with multiple configurations available to suit different needs. Regarding temperature control, our system balances guest comfort with environmental responsibility through automated regulation. We’ve also addressing the elevator situation to minimize future inconveniences. Finally, we’re pleased our central location near Grand Place and transport links supported your exploration of Brussels. We look forward to the pleasure of seeing you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Other web-users rate our hotel

  • 3,012 reviews 9.8/10 Location
  • 2,442 reviews 6.1/10 Room
  • 2,061 reviews 9.1/10 Service
  • 21 reviews 8/10 WiFi
  • 1,389 reviews 4.2/10 Comfort
  • 1,226 reviews 9/10 Breakfast
  • 886 reviews 7.4/10 Cleanliness
  • 5 reviews 2.9/10 Pool

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