Dear A. A., We really appreciate your feedback. We are delighted that you enjoyed our breakfast buffet, especially the fresh orange juice. It is always rewarding to know that our morning offerings helped start your day on a high note. We are also glad you found our location convenient, with public transport just steps away, making it easy to explore Brussels before heading to Luxembourg. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience you experienced at the drop-off point, where a parked vehicle made your arrival more stressful than it should have been. Our hotel sits right in the historic centre, and while the lively street is part of its charm, we understand how frustrating it can be when access is blocked. We also acknowledge your comments about the luggage room feeling a bit cramped. The storage area is indeed located behind the reception for security, and we appreciate your practical approach of photographing your bags. We are sorry the team member’s remark made you feel uncomfortable during that moment, as our staff always aims to be helpful and welcoming. Nonetheless, we are pleased that you found our Accor ALL App easy to use and that the booking process was smooth. It is also great to hear you had no concerns about cleanliness throughout the hotel, as our housekeeping team works hard every day to maintain high standards. Finally, our location right next to the Grand Place means you were perfectly placed to enjoy the city’s sights. We hope to see you again soon. Best regards, Jurgen Van der Haegen, General Manager

Dear Aaron, We appreciate your candid feedback; thank you. We are delighted that you found our team so friendly and helpful. It is wonderful to know that your room felt nice and clean as well. That said, we are sorry that the beds did not fully meet your expectations and that the internet speed fell short. Our front desk is always happy to provide extra pillows or assistance with any connectivity concerns during your stay. We also took note of your remark about glass recycling and we appreciate you sharing this observation with us. Nonetheless, we are thrilled that our location made such a difference for your trip. Being just a short stroll from the Grand Place, the train station, and the city’s beloved landmarks is something we are truly proud of. We look forward to welcoming you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Dear Tuomas, Thank you for choosing us and for sharing your review. We are glad you found our hotel cozy and conveniently located for your work trip. Our team takes great pride in delivering warm service and a breakfast that starts the day right, so it is rewarding to hear you enjoyed both. That said, we are sorry the room temperature felt too warm for your taste. Our climate system adjusts based on outside conditions to reduce energy use, but we do have separate heaters and extra fans available on request. Finally, we are delighted that our spot near the Grand Place made it easy for you to get around, with the central station and metro just steps away. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Jurgen Van der Haegen, General Manager

Dear Pablo V., Guest feedback is important to us, and we appreciate you sharing your impressions. We are delighted that you found our hotel well situated and that Nicolas made a positive impression with his Spanish, our team takes pride in offering a warm multilingual welcome. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Rest was disrupted by an unusual disturbance during the night, and we regret the discomfort this caused. Our double soundproof windows are designed to ensure a peaceful environment, and our 24-hour front desk team is always available to assist with any concern as it arises. Nonetheless, it is a pleasure to know that our central location, just steps from the Grand Place, contributed positively to your business trip. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jurgen Van der Haegen, General Manager

Dear Ehrlich D. V. , It was a pleasure to receive your kind feedback. We are thrilled that you found our location ideal for exploring Brussels, right in the heart of the city. Our team at reception, in the restaurant, and in housekeeping takes great pride in making every guest feel welcome, so it means a lot to us that you felt their dedication throughout your stay. We are also glad you enjoyed the comfort of your Sweet Bed and the room amenities provided. Lastly, we are delighted you felt the experience offered real value and that booking through all.com was smooth and easy. It would be a pleasure to welcome you back in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Kari, We value your time and effort in providing feedback regarding your stay at our hotel. We are delighted that you enjoyed your spacious room and found our location just off the Grand Place so convenient for your friends’ trip. That said, we are sorry that the bedding did not meet your expectations. Our Sweet Beds by ibis were fully renewed in 2019 to offer a restful night, and our team is always happy to provide extra pillows or any help you might need during your stay. Nonetheless, it is great that our central spot allowed you to explore Brussels with ease, with the Grand Place, restaurants, and the train station all just steps away. Best regards, Jurgen V. der Haegen, General Manager

Dear David, It was a pleasure to receive your kind feedback. We are thrilled that you found our location so ideal, right in the heart of Brussels and just steps from the Grand Place. It is great to know our team made you feel welcome and that you enjoyed the comfort of our Sweet Beds. We are also pleased you appreciated the quiet room and our breakfast offering. We hope that you will stay with us again many more times in the future. Best wishes, Jurgen Van der Haegen, General Manager

Dear Hilde K., We really appreciate your feedback. We are delighted that you found your room comfortable and appreciated the air conditioning, especially during a business trip where a good rest makes all the difference. Even so, we are sorry that our breakfast offering did not fully meet your expectations. We take note of your preference for fried eggs and will share your feedback with our team. Nonetheless, we are pleased that you enjoyed our breakfast overall and that our location, right in the heart of the city, suited your stay so well. We hope to see you again soon. Best regards, Jurgen Van der Haegen, General Manager

Dear Ellen, We are grateful for the time you took to review your recent visit. We are delighted that our team made you feel welcome and that you found our location so convenient, right by the Grand Place. We also appreciate your kind words about the modern bathroom, the comfortable Sweet Bed, and the well-functioning air conditioning. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your comfort matters greatly to us, and we regret any inconvenience caused by the lift during peak hours. Our hotel has an elevator serving most floors, and our team at reception is always happy to assist when waiting times arise. We also note your comments about the towels and water pressure; our towels are refreshed daily when placed on the floor, and our front desk team can provide extra ones anytime. Nonetheless, we are glad that your room felt adequate and that the air conditioning kept you comfortable throughout your visit. We hope you were able to enjoy the vibrant surroundings of the historic centre and the many dining options just steps away. We hope to have the pleasure of welcoming you back. All the best. Jurgen Van der Haegen, General Manager

Dear Chris, We appreciate your thoughtful review. We are thrilled that you found our team so welcoming during your stay. Our hotel is designed to offer a comfortable base right in the heart of Brussels, and it is great to know you appreciated that. We are also glad our location, just steps from the Grand Place, made your visit with your partner even more enjoyable. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Ramona, Thank you for taking the time to share your feedback. We are delighted that you found our location ideal, right in the heart of the city and just steps away from the Grand Place. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the inconvenience you experienced with the bathroom upkeep and the unpleasant odour you noticed upon arrival. Our housekeeping team is always available to address such situations promptly when informed. We also acknowledge your concern about the missing toilet brush and will take your comment into consideration. The oversight with the shower gel refill is equally regrettable, and we apologize that our team did not follow through after your request. Lastly, your feedback on the breakfast selection has been noted. Nonetheless, our central position remains a great advantage for exploring Brussels, and we hope you were able to make the most of your visit to the city. We hope to see you again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear John, Thank you for positively reviewing your visit. We are delighted that you found our hotel so well placed for exploring Brussels, just a short stroll from the Grand Place and the central station. Our team is also glad you appreciated the lively atmosphere of the square right on our doorstep. We all hope to welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Dear Jiri M., We appreciate you letting us know about your recent visit. We are delighted that you found our location so convenient for your business trip. It is wonderful that our team could assist you smoothly before arrival and that your group check-in went exactly as planned. We are also glad you enjoyed our breakfast buffet so much, the freshly squeezed orange juice really is a favourite, and it is great that the hot and cold options hit the mark for you. That said, we are sorry for the inconvenience caused by having only one lift in service during your stay. We understand how that can slow things down, especially at busy times, and we appreciate your patience. Nonetheless, we are pleased that your room, though compact, felt practical, clean and comfortable. It is also lovely to hear that you found the bathroom nicely appointed. Finally, we could not be happier that you would choose to stay with us again, that means a great deal to our whole team. We hope we can welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Dear Celine, We are delighted that you find our staff so pleasant and efficient. It means a lot to us that arriving at the hotel feels like a pleasure every time. Our team is also glad you enjoyed the comfort of your room and its generous size. We chose the Sweet Bed by ibis to help every guest enjoy a restful night. It is great that our breakfast variety caught your attention. We make sure to offer a wide selection so you can start your day just the way you like it. We look forward to welcoming you back for another excellent experience with us. Kind regards, Jurgen Van der Haegen, General Manager

Dear Danielle, We appreciate your thoughtful review. We are delighted that you found our hotel to be a lovely little place for your trip with friends. It is great that our location right next to the Grand Place worked so well for you, putting you just steps away from the best of Brussels. Our team truly values your recommendation score of 9 and your loyalty as a Gold member. The entire team looks forward to welcoming you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Dear Neil, Please accept our sincere thanks for this kind feedback. We are thrilled that you found our location perfect for your stay. Being just a two-minute walk from the Grand Place means our guests can step right into the heart of Brussels, and it is wonderful that you and your partner made the most of it. Our team takes real pride in making everyone feel welcome, so we are delighted that their helpfulness stood out to you. We are also glad your room provided all the comfort you needed, from the Sweet Bed by ibis to the little touches that make a stay feel effortless. It is great to hear that you found the Accor ALL App easy to navigate and that you value the loyalty programme as a Classic member. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Jurgen Van der Haegen, General Manager

Dear David, Thank you for taking the time to share your thoughts with us. We are delighted that you found our breakfast so enjoyable and that the variety of options hit the mark. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our lobby is indeed a space we keep under review, and your feedback is valuable as we consider future improvements. We also regret the delay the elevator situation caused during your visit. Our team is always on hand to help when such rare technical hiccups occur. Nonetheless, we are glad your room provided a comfortable base for your trip. Our central location just steps from the Grand Place also puts the best of Brussels right at your doorstep. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Jurgen Van der Haegen, General Manager

Dear Shawna, We really appreciate your feedback. We are delighted that you found our hotel so well placed for exploring central Brussels and that our beds gave you the rest you needed after long days of sightseeing. That said, we are sorry that some aspects of your stay did not meet your expectations. Our 5th floor rooms are indeed more compact, and we understand taller guests may find the space a bit snug. For a future visit, our Premium Rooms offer more generous dimensions that might suit you better. Nonetheless, it means a lot that you would still recommend us. Our team works hard to make every family stay a comfortable one, and knowing you left with that feeling truly warms us. We hope to see you again soon. Best regards, Jurgen Van der Haegen, General Manager

Dear Athena, Thank you for providing your observations. We are delighted that our central location, just steps from the Grand Place, made a positive impression on your family trip. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Please accept our apologies for the shortcomings you encountered with the technical installations and the upkeep of your room. Our team is always available at the front desk to assist with any in-room concerns, and we would have been happy to provide a separate heater or an extra fan to improve your comfort. We also want to let you know that the lift was undergoing maintenance, as noted in an earlier review, and the work has now been completed. Nonetheless, we are glad that you found our location convenient for exploring the city, with so many restaurants and sights within easy walking distance. We hope to be able to welcome you back for an improved stay. Kind regards, Jurgen Van der Haegen, General Manager