Dear Sarah, Thank you for writing a review. We are delighted you enjoyed our breakfast so much, it is a great way to start a day of exploring. We also loved hearing that our team made you feel welcome and that you found the hotel clean and pleasantly fresh. However, we are sorry your room felt a little compact and that the storage was limited. Our premium rooms offer more space along with coffee and tea facilities and a complimentary mineral water, which might suit you better on a future visit. Nonetheless, we are thrilled you made use of our water fountain and that our Sweet Bed gave you a comfortable night. Finally, we are so glad our location right by Grand Place helped you enjoy everything Brussels has to offer. We hope to welcome you back soon. Best wishes, Jurgen Van der Haegen, General Manager

Dear Robert, Thank you for positively reviewing your visit. We are thrilled that you found our hotel so well located, just steps from the Grand Place. Our team is delighted that your room felt comfortable and clean, and that you started your days with an excellent breakfast. It is great to know the bar felt friendly and welcoming too. We also value your mention of the easy online booking process, and we are glad your loyalty to ALL Accor brought you back to us after a few years. We would love to welcome you back on many more occasions. Best wishes, Jurgen Van der Haegen, General Manager

Dear Michele, Many thanks for sharing your review. We are thrilled that our location, just steps from the train station, made your arrival so easy and gave you the perfect starting point to explore the city centre. Our team takes great pride in creating a warm welcome, so it means a lot that the front desk left such a positive impression on you. We are also glad you found your room nicely furnished and spacious, with a modern decor that felt comfortable for your family stay. It is wonderful that our breakfast buffet offered the variety and abundance you were looking for to start your days right. It would be our pleasure to have you return on another occasion. Very best wishes, Jurgen Van der Haegen, General Manager

Dear J., We really appreciate your feedback. We are thrilled that you found our hotel easy to book and that your check-in at reception went smoothly. Our team takes great pride in offering warm service, and it is lovely to know you enjoyed your room and our breakfast as well. Even so, we are sorry that the online check-in process felt redundant. We are currently piloting a scheme which, while it uses a smartphone, is not fully self-service as team members remain on hand to assist. We regret the confusion this caused. We also note your thoughts on the loyalty programme and will share your rating with the relevant team. Nonetheless, we are delighted that you still found your stay perfect overall and that you would recommend us so highly. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Jurgen Van der Haegen, General Manager

Dear Michael, Thank you for taking the time to share your feedback. We are delighted that you found our hotel so well placed for exploring the Grand Place, the art galleries, and Bozar. Our team is also happy you enjoyed the bar and that your welcome drink exceeded your expectations. It is great to know you felt well looked after as a Silver member. We look forward to a return visit from you in the future. Best wishes, Jurgen Van der Haegen, General Manager

Dear Warren, Thank you for choosing our hotel and for sharing your review. We are delighted that you found the breakfast so enjoyable and that our team made a friendly impression on you. It is great to know your room felt extremely comfortable throughout your stay. That said, we are sorry about the issue with the bathtub plug. Our front desk is available around the clock to help sort out these rare snags on the spot. Nonetheless, our central position right by the Grand Place and the train station makes exploring the city effortless, and we are glad you made the most of it. We hope that we have the pleasure of welcoming you back in the future. Best regards, Jurgen Van der Haegen, General Manager

Dear Amy, Thank you very much for your feedback. We’re delighted you chose ibis Brussels Off Grand Place for your stay in our vibrant city. It was our pleasure to provide the welcoming service you experienced - our team members always strive to make guests feel at home. We’re also happy to hear our booking process through all.com met your expectations. That said, we regret any challenges you encountered regarding accessibility. Our front desk team is available 24/7 to assist with any immediate needs guests might have during their stay. Finally, we hope our central position near Brussels Central Station made exploring the Grand Place and surrounding historic areas effortless for you. We look forward to welcoming you again. Kind regards, Jurgen Van der Haegen, General Manager

Dear Anne-Marie, We are grateful for the time you took to review your recent visit to our hotel. We’re delighted our team’s warm service made your stay enjoyable. Your kind words about their helpfulness will be shared with everyone. That said, we regret some aspects didn’t meet your expectations. While tea/coffee facilities are available in our premium rooms, we’ll review your feedback about ice accessibility and internet speed to improve guest comfort. Nonetheless, we’re thrilled you loved our central location near Grand Place and transport links. Exploring Brussels’ charm from our doorstep is always a pleasure for travelers. We hope to see you again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Fernand, We appreciate you letting us know about your recent visit. We are thrilled you had such a positive experience at ibis Brussels Off Grand Place. Our location near the Grand Place and Brussels Central Station makes it easy to discover the city’s charm, especially for couples like yourselves. We’re equally pleased our services met your expectations, ensuring a smooth and enjoyable stay. We hope to have the occasion to welcome you again. Best wishes, Jurgen Van der Haegen, General Manager

Dear Ole H., Thank you for sharing such a valuable review. We are delighted our front desk team provided the attentive service that aligns with your family trip needs. That said, we regret that the bathroom facilities did not meet your expectations. Our team is always available during your stay to address any concerns immediately. Nonetheless, we are thrilled our central location near the Grand Place added convenience to your Brussels exploration, especially for family-friendly sightseeing. We all hope to welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Dear Marian-Lucian, It was a pleasure to receive this kind review of your time with us. It’s fantastic to hear you had such a great experience with us. We’re delighted our breakfast offerings and climate-controlled rooms added comfort to your family trip. Our central location near Grand Place made exploring effortless, and we’re thrilled you enjoyed your stay with us. We hope to welcome you back for another enjoyable visit. Best wishes, Jurgen Van der Haegen, General Manager

Dear Emma L., Please accept our sincere thanks for this glowing review. We’re thrilled you found our central location ideal for exploring Brussels’ highlights and local attractions. It’s great to know our team could assist smoothly with your booking adjustments. Your appreciation for being steps from Grand Place and transport links means a lot, as we aim to make city breaks both convenient and stress-free. We look forward to the pleasure of welcoming you back. Many thanks again, Jurgen Van der Haegen, General Manager

Dear Genevieve, Thank you for taking the time to share your feedback. We’re delighted you found our Sweet Beds comfortable and appreciated the kindness of our team members throughout your stay. However, we sincerely regret that some elements of your experience fell short of your expectations. Your comments about the room’s condition and the reservation process are noted, and we will review them carefully. Regarding your loyalty program feedback, we take such insights seriously as we aim to enhance our offerings. Nonetheless, we’re thrilled our central position near Grand Place added convenience to your Brussels visit. The proximity to key sights like Manneken Pis and the Royal Palace is something many guests value. We hope to see you again soon. Best regards, Jurgen Van der Haegen, General Manager

Dear John, It was a pleasure to receive this kind review of your time with us. It’s wonderful to hear you had such a positive experience with us. We’re thrilled your stay met your expectations and our central location added convenience to your business trip. As loyal ALL members like you help us keep improving, we truly appreciate your continued trust. We look forward to welcoming you back on a future occasion. Best wishes, Jurgen Van der Haegen, General Manager

Dear Mariangela M., We really appreciate your feedback. It was a pleasure to read your kind words about our team’s attentiveness and efficiency during your visit. Their commitment to providing warm service is a priority we take great pride in. However, we regret that your meal did not meet your expectations. Please know that we take all feedback seriously and will address this with our partners to maintain high standards. We are glad your overall experience was positive and that our central position near Grand Place allowed you to explore Brussels’ vibrant heart with ease. We look forward to the pleasure of seeing you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Dear Stephen, Thank you very much for your kind feedback. We’re thrilled you had such a rewarding stay with us. Our team takes pride in delivering warm service, and we’re delighted this enhanced your visit. The central location makes exploring Brussels’ vibrant heart effortless, and we’re glad you found our breakfast offerings and connectivity options to your liking. It’s wonderful to hear our ALL Accor program continues to add value to your travels across our global network. We hope to welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Dear Elizabeth, It was a pleasure to receive this great review. We are thrilled to hear that your stay at ibis Brussels Off Grand Place was so enjoyable. Our team takes great care to ensure every guest feels welcome, and we’re delighted this made a difference during your family trip. Maintaining spotless rooms is a priority for us, and we’re glad this contributed to your comfort. It would be our pleasure to have you return on another occasion. Very best wishes, Jurgen Van der Haegen, General Manager

Dear Maria, Thank you for writing a review. It’s wonderful to know our team made such a positive impression during your business trip. Our staff takes pride in delivering attentive service, and we’re equally pleased you found our breakfast offerings to your liking. However, we sincerely regret that some aspects of your stay fell short of your expectations. While our double-glazed windows help mitigate street noise, we acknowledge room acoustics can vary depending on neighboring activity. Regarding amenities, we offer premium room categories with enhanced features for guests seeking additional comforts. We’re particularly glad our central position near Brussels Central Station proved convenient for your needs. Being steps from Grand Place allows easy access to transport links and cultural landmarks, which we hope enhanced your visit. It would be a pleasure to welcome you again. Best regards, Jurgen Van der Haegen, General Manager

Dear Sylvia, We really appreciate your feedback. We are pleased to know your overall experience with us was positive. Your satisfaction is important, and we appreciate your recognition of our efforts. However, we sincerely regret that some aspects of your stay did not meet your expectations. Our rooms are designed with various configurations to cater to different preferences, and we continuously work on maintaining our facilities, as seen in our 2019 renovations. Nonetheless, we are delighted that our central location allowed you to explore Brussels’ iconic attractions with ease. We look forward to welcoming you for a more enjoyable stay in the future. Best regards, Jurgen Van der Haegen, General Manager