ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 2,551 reviews

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Just a 2-minute walk from the Grand-Place

  • Breakfast buffet served every morning

  • Easy connection to the airport

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,551 reviews

TripAdvisor Rating  4.0/5  3,871 reviews

Certificate of excellence 2024

Terrific location

Customer review rating 4.5/5

K B. Business - Confirmed reviews ALL

Very comfortable room and helpful staff. Terrific central location.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that you had such a positive experience during your stay at ibis Brussels Off Grand Place. We are delighted that you found the process of booking straightforward and were comfortable in your room, benefiting from the latest renovations and our Sweet Bed by ibis for your sleeping comfort. We also appreciate your kind words regarding our staff's helpfulness, reflecting our commitment to providing exceptional service. However, we regret to hear that the egg options at breakfast did not meet your expectations and that there was a delay in restocking some items. We strive to offer a delectable and efficient breakfast service, and your feedback is instrumental in helping us improve in these areas. Finally, it is wonderful to know that our central location contributed positively to your stay, offering convenience and proximity to the vibrant heart of Brussels, just a stone's throw away from the Grand Place and a myriad of dining options. We hope to have the pleasure of welcoming you back to ibis Brussels Off Grand Place in the future. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Very well located

Customer review rating 4.5/5

Lu Families - Confirmed reviews ALL

The hotel is well located and easy to find just round the corner from the Central station. The staff were very helpful. Room was quiet with good view. Breakfast variety was great. Would definitely recommend.

Dear Guest, Thank you very much for your kind review. We are thrilled that your stay at ibis Brussels Off Grand Place was enjoyable. We are delighted that you found our hotel's location convenient and appreciated the helpfulness of our staff. Your positive remarks about the tranquility of the room and the delightful view are much appreciated. Also, knowing that our breakfast selection met your expectations is very rewarding for us. However, we acknowledge your comment regarding the provision of fresh towels daily. Our aim is to balance impeccable service with our environmental commitment, and we will certainly take your feedback into account as we review our practices to better align with our Planet 21 program's objectives. Nonetheless, we are pleased that the overall quality and cleanliness of your room contributed to a memorable stay. It is wonderful to hear that our efforts to provide comfortable accommodations with our Sweet Bed by ibis and our central location, just a stone's throw from the Grand Place, added to the satisfaction of your visit to Brussels. It would be a pleasure to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

I had two problems at reception

Customer review rating 2.0/5

Rafael B. Business - Confirmed reviews ALL

I had booked for one night and on arrival I told them I wanted to extend my stay for another night. All I was told was that the next day I would have to ask reception to renew the keys. So far so good. However, when I asked for the keys to be renewed the following day, a white girl with black hair and glasses who seemed to be supervising the other member of staff who was attending to me was all the time looking dissatisfied and annoyed, and it seemed to be with her work colleague. This was a huge lack of professionalism and annoyed me as a guest. Another problem was on the evening of the first day of my stay, when I had to stop by reception a few times to meet one of my employees who was also staying at the hotel and a girl who was cleaning the floor kept huffing and muttering in French as my employee and I walked past. I narrowly avoided answering her, but I thought I'd better ignore it because there are plenty of other hotels I can stay at on my next trips. Honestly, appreciate Rosa because she's the best employee you have and be more attentive to the professionalism of your other employees because everything goes wrong when Rosa isn't at reception.

Dear Rafael, Thank you for taking the time to share your feedback. We are pleased that you appreciated the service provided by Rosa and the bar staff. Rosa is indeed a valued member of our team, and we're delighted that her efforts made a noteworthy impression on you. Furthermore, it's great to hear such positive remarks about our bar service; we're proud to offer a range of Belgian beers and refreshments that our guests enjoy. However, we are concerned to hear about the experiences you encountered with other members of our staff. We strive to ensure that all our guests receive a warm and professional welcome, and it appears we fell short in this instance. We will follow up on this with our team to address these behaviors and ensure they are not repeated. Additionally, we understand your concerns regarding the ALL membership benefits and the lack of a welcome drink and late check-out offer. Please accept our apologies for any inconvenience this has caused. We realize these are important aspects of our loyalty program and will review these issues to improve our service for loyal members like yourself. Finally, we take great pride in our prime location right in the heart of Brussels and are happy that this was a highlight during your stay. Our proximity to the Grand Place and various transport options is something our guests frequently commend, and we are thrilled that it contributed positively to your experience. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jurgen Van der Haegen, General Manager

Well located in old town center, easy walking to many sites of interest.

Customer review rating 4.0/5

Tom Friends - Confirmed reviews ALL

4 night stay to see Brussels and take local tours-Ghent Bruges Paris. Prepaid breakfast, which was convenient and very nice. Hotel is just a block from the cityhall square.

Dear Tom, Thank you for taking the time to share your review. We are delighted that you found our hotel's location convenient for exploring the city and that the process of booking and selecting options was seamless for you. It is also pleasing to know that you enjoyed the prepaid breakfast, which we hope provided a good start to your day. However, we regret to hear that the room temperature was not to your comfort. Our environmental policy leads us to use automatic systems that adjust the building's temperature based on external conditions, ensuring we do not overheat or overcool the premises. Despite this, we provide additional fans and heaters upon request for our guests' convenience. Concerning the towels, our policy aims to support environmental sustainability by changing towels that are left on the floor, indicating they require replacement. We apologize for any oversight in this process and for the maintenance issue you encountered in the bathroom. We understand that these details are important and we will be addressing these concerns. Finally, we appreciate your comments on the room size and our Sweet Bed by ibis bedding designed for your comfort, though we understand that space is at a premium, especially when travelling. We always strive to provide a restful environment for our guests, and your experience will inform our ongoing efforts to improve. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Great Stay

Customer review rating 5.0/5

Anthony D. Couples - Confirmed reviews ALL

Great experience from the welcome on arrival to the excellent and varied breakfast on departure Great value and at the heart of the Brussels Christmas action

Dear Anthony, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your visit to ibis Brussels Off Grand Place was a positive one. We are delighted that you enjoyed the welcoming atmosphere upon your arrival and the diverse options available at our breakfast buffet. It is our aim to provide a comfortable and satisfying start to the day for all our guests. Finally, we are pleased that you found our hotel to be of great value, and that our prime location added to the enjoyment of your stay, especially during the vibrant Christmas season in Brussels. We look forward to seeing you again soon. Best regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 2,754 reviews 9.8/10 Location
  • 2,342 reviews 6.1/10 Room
  • 1,820 reviews 8.9/10 Service
  • 34 reviews 9.1/10 WiFi
  • 1,338 reviews 4.4/10 Comfort
  • 1,150 reviews 8.8/10 Breakfast
  • 835 reviews 7.4/10 Cleanliness

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