ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 2,593 reviews

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Just a 2-minute walk from the Grand-Place

  • Breakfast buffet served every morning

  • Easy connection to the airport

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,593 reviews

TripAdvisor Rating  4.0/5  3,864 reviews

Certificate of excellence 2024

Ideal in every way

Customer review rating 4.5/5

Heidi C. Business - Confirmed reviews ALL

Excellent position, comfortable bed, clean room, wide variety of breakfast options, kind staff.

Dear Heidi, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to know that your stay at ibis Brussels Off Grand Place was enjoyable across multiple aspects. Our hotel strives to provide a prime location, comfortable Sweet Bed by ibis sleeping arrangements, and a high standard of cleanliness, complemented by a diverse breakfast selection to start your day on the right note. It is wonderful to hear that our team's dedication to guest satisfaction made a positive impact on your experience. We are also glad that you found merit in our hotel's environmental initiatives, as we aim to participate responsibly in sustainable development. Your appreciation for these efforts, even though not scored, does not go unnoticed. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

great hotel

Customer review rating 4.5/5

Irina Business - Confirmed reviews ALL

Loved my staying in the hotel. The room was good, always well-cleaned, and breakfast was amazing! The reception staff was always very thoughtful and nice. The lobby is comfortable also. The location is also great! located at the city center with a nice square in front and many shops and restaurants arround, and also near the central station.

Dear Irina, We would like to thank you for this review about your recent experience in our hotel. It's truly heartwarming to hear about your wonderful experience at our hotel. We are overjoyed that you found the room to your liking, with its state of recent renovations completed in 2019, providing you with the utmost comfort and cleanliness. Additionally, your praise for our delightful breakfast offerings brings us much satisfaction. Our reception team is also thrilled to have made a positive impact on your stay with their attentive service, and we're glad you found the lobby a cozy space to relax in. While you did not have any negative comments, we appreciate your suggestion regarding our towel policy. We understand that our environmental efforts are a work in progress and we value your input as we strive to improve our sustainable practices. Finally, it is great that our hotel's prime location in the city center enhanced your visit, making it convenient for you to explore the surrounding shops, restaurants, and the nearby central station. We look forward to the pleasure of hosting you again. Best wishes, The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Excellent hotel, let me check out later as I needed a shower after participating in half marathon.

Customer review rating 5.0/5

Eileen Families - Confirmed reviews ALL

Very comfortable, clean and friendly hotel.

Dear Eileen, Thank you very much for your kind review. We are truly glad to hear that your experience at ibis Brussels Off Grand Place was so positive. We are delighted that you enjoyed the comfort of our accommodations, our friendly team, and the cleanliness of our hotel. It is particularly gratifying to know that our late check-out service added to your convenience after the half marathon, showing our commitment to guest satisfaction. It would be a pleasure to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

good stay, with some problems

Customer review rating 2.5/5

Cdl Business - Confirmed reviews ALL

good overall. I've experienced some problems with double booking/payment. Expertise of the personnel in charge of check-in to be strongly improved.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found your stay overall good, which is a testament to our commitment to providing enjoyable experiences. Our hotel is ideally located right in the historical city centre, just a short stroll from the Grand Place and the central train station, placing our guests in the heart of Brussels. However, we regret the difficulties you encountered with the reservation and payment system upon your arrival. We understand how such issues can impact the start of your stay and we are looking into our check-in processes to enhance clarity and efficiency. Moreover, we apologize for the absence of a refrigerator in your room. While we do not offer in-room refrigeration, we understand the convenience it provides, especially in providing a complimentary bottle of water upon arrival. This feedback is invaluable to us, and we will consider ways to better meet our guests' needs in the future. Finally, your comments on the expertise of our front desk staff are concerning, and we will address this with our team to ensure our service reflects the high standards we aspire to offer. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Great location

Customer review rating 4.5/5

Jon W. Families - Confirmed reviews ALL

Good value for money Clean hotel Helpful and polite staff

Dear Jon, Thank you for taking the time to share your review. We are thrilled that your stay at ibis Brussels Off Grand Place was to your satisfaction. We are delighted that the prime location, the cleanliness of our hotel, and the courtesy of our team contributed positively to your time with us. Our staff takes great pride in offering a welcoming and clean environment for all our guests, and we're glad this was evident during your visit. As a valued ALL – Accor Live Limitless loyalty programme member, we are especially pleased that you found value in our offerings and enjoyed our Sweet Bed by ibis for a restful night's sleep. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 2,724 reviews 9.8/10 Location
  • 2,369 reviews 6.1/10 Room
  • 1,802 reviews 9/10 Service
  • 36 reviews 8.9/10 WiFi
  • 1,369 reviews 4.5/10 Comfort
  • 1,147 reviews 8.9/10 Breakfast
  • 830 reviews 7.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.