ibis Brussels off Grand Place Hotel 3 stars

feel welcomed , always clean well maintained room

No fuss, all as expected

Great location, beside Central Station and Grand Place. Comfortable room but no tea/coffee maker, mini fridge, extra toiletries

good buffet breakfast, confortable beds

The location of this hotel is the best I've ever seen, everything is less than 300m. The girl at the reception was very proactive.

With the exception of the front desk, fine. I would suggest quieting the IBIS marketing within hallways. Shouting your marketing to an existing guest is a poor investment. It doesn’t improve your position. It was like living inside a flat screen with volume intended for someone in a building blocks away . The images were rock cliche. I suggest the customers that interest you more are those confident in their “Cool” rather than strangely intoxicated and slightly embarrassed by the false coolness of poorly conceived photo shoot. Magritte prints would be interesting.

Ideal location. Polite, friendly staff. Exactly what we wanted for a weekend break in Brussels.

Second time staying in the hotel, really liked it again, will be back!

Your new system of low level effort at check in and check out are NOT working. It made it more difficul. I never got a receipt AT ALL!!!! and no way to request one. Person at desk just claimed issue with system. It was never FOLLOWED up and there is NO way to resolve once you leave,

I was happy with early check in since I took long haul flight. But I was a foreigner, and came for business trip. Since so my org issued cash because our country widely use cash and no time to deposit into my card. So I requested to pay in cash, imagine how one of the receptionists responded? She said that sorry we don't accept cash, then you have to look for other hotel. Excuse me, I travelled very far and really wanted to take rest and she found me that I was carrying two luggage, then she could still tell me to find another hotel. I found no sympathy to guest at all. At least, she should have helped me to find another way to grab the sales. That's I suggest from management point of view. I am guest and ready to pay all 6 days of my hotel room fees. Then I insisted to accept cash. Finally she agreed. I understand Belgium has become cashless but she has to be trained well how the way to reply to guest politely.

The hotel staffs are all friendly and accommodating. The location is very good, near Brussels Central Station and Grand Place.

It was great. Everything was excellent. You’d staff are so friendly and professional

Kind staff, great location, ok facilities outside the room itself. Room was freezing cold throughout despite attempt to raise room temperature using the air condition, intense draft from window that could not be helped - alas it was exactly above the work desk. Hallway and common areas were cozy warm. No options of brewing tea or other hot beverage in the room to alleviate cold.

From February 13th to February 14th, I checked in at the Stay Mercure Sloterdijk amsterdam Hotel and approved the deposit of 100 euros. However, the deposit that automatically cancels upon checkout is still not cancelled, so I want to know what procedure is there. If not, I would like to request cancellation. This is my acor membership card number and name. 30…252A / C. SANG MIN // My email address is dr… but good stay , sleep , experience .. visit again in amsterdam!!

Good room - Reception desk staff seem rather unexperienced and were unable to solve even the simplest problem - Nobody spoke any Dutch