ibis Brussels off Grand Place Hotel 3 stars

All good except no kettle in room for to have a cuppa

We liked the breakfast - better than Amsterdam Central where we had just come from and the location was great but the room was far too small as a twin setup and the bed was terrible. Even after reporting it to reception who said they would get housekeeping to check it it wasn’t changed. We didn’t sleep well when we kept rolling off the bed.

Everything was fine

I have stayed in Ibis hotels in other countries and have always found the experience enjoyable. The hotels are generally simple yet in good condition and have all the essentials. This particular hotel fit that similar description however felt to be run more like a hostel. Front desk staff for the first two nights were generally indifferent to a concern I had with my in room heater and while I inquired about about a kettle for my room (I was in a standard room where these are apparently not standard) I was brushed off with the response that those are for other rooms. Not very professional. The lady on the third night was much more responsive and I appreciated her service which included moving me to another room with a working heater.

On my last night, a guy opened my door's room. He had the key that was given to him at the reception. When I went there and asked for what was going on, there were no registrations of my presence in that hotel. Someone checked out in my name. These controls must be increased

I usually pass by Brussels on my way to other countries so I find location of this hotel very convenient - just five minutes walk from Central Station. On another hand, the very heart of Brussels is over the corner so it's always a pleasure to walk around. Hotel services are excellent, no comments

Ibis off Grand Place is well situated hotel, but this is also very, very expansive hotel for too small room without fridge, tea pot and others accessories . Evan the breakfast is better in some other Ibis hotels.

We stayed for two nights at this hotel for my fiancé’s birthday and everything was perfect. Birthday decorations to welcome us, clean room, reception staff very helpful. Superior room a bit small and would have appreciate amenities in the bathroom.

Very friendly staff. Room was clean, comfortable and definitely no frills. Breakfast was generous with lots of options. Location close to train station and Gran Place was excellent.

Promised a good price. Yes first night was 158€, but second night was 247€. Rediculous.

Generally good. The room was fine for a short business trip, and temperature control in the room worked OK. Breakfast had a good choice and the option of "slow coffee" - cafetiere instead of individual espresso-based cups - was clever. The bar was pleasant with good range of beers. Location is very convenient for both Grand Place, the central station, and accessing the European institutions.

It is very well situated, both near the Central Station and the Grand Place. The little square is lively with occasional markets. The bedroom was fine, and the breakfast is wonderful - with a waffle-maker! It is very helpful to have left-luggage lockers so that you don't have to queue up and bother the staff.

Very good reception and room Service in bar was slow and the choice was poor. Food itself good

The staff was very friendly and professional. I had a couple of requests before I arrived which were immediately attended to. The room was as per my request facing the Grand Place and on 3rd floor. I did Check in online so check in/out went very smoothly. Hotel in the centre so close to all amenities which made my stay wonderdul as I could go everywhere by just walking.

Super helpful staff and great breakfast. The young people on reception showed great patience and good humour and were thoroughly professional. My only problem was the fact that the walls are very thin between the rooms and so noise was a bit of an issue.