ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 2,404 reviews

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Breakfast buffet 6:3010 (weekends until 10:30 - we believe in beauty sleep)

  • Unbeatable location - right on Brussels' Grand Place

  • Direct access to Central Station

  • 'Green Key' certified

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,404 reviews

TripAdvisor Rating  4.0/5  3,916 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Catherine A. Families - Confirmed reviews ALL

Location is excellent. The restaurant on site is a nice feature, though food choices are very limited. Breakfast has a lot of choices but the eggs are awful first thing in the morning. They are way overcooked and dry. I believe they must prepare the scrambled eggs way ahead of time and they continue cooking on the warmer. Later on, the eggs brought out are far better. The biggest negative is the poor housekeeping. Rooms are not cleaned very well prior to check-in. Management needs to spend some money and have the tubs refinished. The bottom of my tub looked gross- unclean and brownish. The carpet in the room was filthy. The bottom of my slippers turned black from the dirt. I think the hotel would do better not to offer daily service and, instead, focus on cleaning the rooms to a higher standard between guests.

Dear Catherine, Thank you for taking the time to share your experience. We are delighted that our central location and friendly team enhanced your stay. The convenience of exploring local attractions and the variety at breakfast are aspects we are proud to offer. That said, we sincerely apologize that your experience fell short in some areas. We are committed to upholding high cleanliness standards and will address your concerns with our housekeeping team. Please know our staff is always available to resolve any room-related matters promptly. Nonetheless, we are glad our restaurant’s availability added value to your visit. Your recognition of our staff’s efforts is truly appreciated. We do look forward to seeing you in the future for a better experience. Kindest regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Linda A. Families - Confirmed reviews ALL

Good breakfast, room was clean and comfortable. Stayed for 2 nights.

Dear Linda, Thank you for sharing this lovely review. We are thrilled you had such a great stay at ibis Brussels Off Grand Place. We are delighted you enjoyed our breakfast offerings and found your room comfortable and clean. Our team is also pleased you appreciated our central location near Grand Place. It would be our pleasure to have you return on another occasion. Very best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 2.0/5

Francisco R. M. Families - Confirmed reviews ALL

We arrived at our room top floor and modern, although the carpet was vacuumed it smelt humid and as if a wet dog slept the night before on the carpet. We tried to change rooms but were told the hotel was full. Shame as it has a great location.

Dear Francisco, Thank you for taking the time to share your feedback. We are delighted that you found our booking process efficient and appreciated the pre-check-in convenience through the Accor ALL app. Your recognition of our team’s efforts and the quality of breakfast served is equally valued. That said, we sincerely apologize that your experience fell short in some areas. We take note of your comments about the carpet condition and have shared this with our housekeeping team to address thoroughly. Nonetheless, we are pleased you enjoyed our prime location near Grand Place. It is wonderful to know this made exploring Brussels convenient during your family trip. We hope you will consider staying with us again in the future. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 1.5/5

Sheryl P. Families - Confirmed reviews ALL

Water turned from warm to scolding hot that it burnt me and I almost fell out of the shower to get away from the water. When called the front desk the two gentlemen said there was nothing they could do since it was Saturday and a weekend. They said not to shower and seemed like they did not believe me. Just a poor stay

Dear Sheryl, Thank you for taking the time to review your recent stay at our hotel. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the inconvenience you encountered with the bathroom facilities and the lack of immediate support from our team when contacted. Your feedback regarding the value perception and arrival experience is also noted as we continuously review our service delivery. We hope we can provide you with an improved stay in the future. Kind regards, Jurgen Van der Haegen, General Manager

Perfect location and attentive staff

TripAdvisor rating 5.0/5

Alicefreeman TripAdvisor review

Location of this hotel is perfect, staff are super friendly and accommodating. They interacted with my 3 year old and gave her sweets and high fives, nothing was too much trouble, thank you Rosa and Ramona!! Our room was a triple room, very spacious and spotlessly clean, we had a great view over toward the grand place. Overall a brilliant stay in a beautiful city, thank you again.

Dear Freeman, Thank you for your feedback. We are thrilled to hear your time at our hotel met your expectations so well. It’s wonderful that our team’s warm interactions with your family contributed positively to your stay. We take pride in ensuring our guests feel cared for, and we’ll gladly share your kind words with Rosa and Ramona. Clean, comfortable spaces are a priority for us, so we’re delighted you appreciated the room’s condition and the views of the Grand Place area. As a centrally located hub, we’re always happy to help guests make the most of their Brussels adventures. We hope the convenient access to local landmarks added extra ease to your explorations. We look forward to welcoming you back. Best wishes, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 2,948 reviews 9.8/10 Location
  • 2,410 reviews 6.2/10 Room
  • 2,011 reviews 9/10 Service
  • 24 reviews 9.3/10 WiFi
  • 1,375 reviews 4.5/10 Comfort
  • 1,212 reviews 9/10 Breakfast
  • 851 reviews 7.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.