ibis Brussels off Grand Place Hotel 3 stars

All good, I am a regular visitor at Ibis off Grand Place, Brussels. 2 things I noticed which I want to say: 1. No bacon as part of the hot breakfast anymore, only small sausages. Previously there were always sausages AND bacon. Bring back the bacon, which is a vital part of a cooked/hot breakfast! And 2. I made my reservation via the All Accor Live website in English, received my confirmation email in English, so it was bad to receive my invoice/receipt emails at the end of my stay in French! Please correct this, because it is very careless, and indicates a basic disconnection in your systems. I do not read French so how can I question or spot any mistakes in a French invoice and email? Kind regards, Andrew Seto

This hotel is in an ideal location close to the Grand Place and the Central Railway Station. The rooms are basic without fancy extras but are a good size for this style of hotel, although a little short on storage space if you are staying for more than a couple of days. Everything was clean and working and the staff friendly. Breakfast is nothing special but then its a lot cheaper than many hotels.

Excellent hotel within walking distance to all major attractions and the central station. You may consider a ride share to the Art and History museum.

Awesome room!

Extremely nice hotel close to the heart of the city. Large open areas around the hotel was really a place. Never felt the crowd though it was right at the centre of the city. Amazing stay and they had a nice bar serving your favorite drinks!

Ibis is nice and great location. The only issue with the room was we couldn't use the heating in the room, it only blew cold air. besides that no issues at all

The hotel was ideally located, clean and modern. The bed was really comfortable!

The best hotel i have been staying for years.

Looked forward to our 4th stay this year (over 50 holidays here at this hotel since the millennium). Arriving at reception, we gave our names & advised we had a reservation, - we were asked for our passports first. "Why" we asked. "To register" was the reply. "Have done this on line earlier" we said. "Oh! yes you have" we were advised. Then asked for a credit card. " Why?" Response - "Have to register this prior to being given keys" We told the girl payment was made some 4 months ago in August when we booked a room . At this point I asked to see the manager , she went into the office & returned with another woman who said she was the manager & after re -checking - agreed we had already paid. Earlier we had (by email) been told that Room 138 which we were expecting to have, was unavailable - so we said a double room would be acceptable if near the lifts & on the first floor. Amazingly we were offered keys to Room 207, which apart from being on a higher floor than we wanted, was also a long way down the corridor at the end away from the lifts. We declined this room, stating that the staff from previous visits knew about our mobility problems & had noted them on their records. At this point the manager said to me "Do you want to stay at this hotel?" in a tone which seemed to show she didn't care either way. Eventually, we accepted double Room 140 a very dark room with no view only the Novotel wall- although our booking was for a triple room. it was agreed by your manager a discount would be applied On asking about upgrades as we have a Gold Status Card., we were advised that not possible & the gold card did not guarantee any upgrade. We did expect however, that as on many previous stays, we would find a welcome card with complimentry biscuits & an Ibis beer waiting for us. Nothing appeared. We did think that we would at least have a hospitality tray delivered. Again no! We have never before experienced such an unwelcoming reception check in. Apart from the lack of view & aforementioned extras in our room, we were comfortable & the service was good. Breakfasts - something we don't usually take - were included in our booking - were lovely. Food & drinks plentiful. After being refused at first, the night staff obliged with drinks after the main bar was closed but when presenting our complimentary voucher we were told it was out of date? as it was presented after Dec.30. had to verify its validity. It has always been our habit to sit in the lounge late to enjoy the peace & quiet until early. When leaving, we were asked about our experience by the day manager, who was upset for us & requested that we told all details when filling in this form. Although disappointed about the start of our short break, we were happy with our stay & will be pleased to re book again for 2020.

Good location and nice staff, but not as wheelchair accessible as expected: 1. No ramp from street to pavement makes it difficult to access the area in front of the hotel 2. Small step up into the hotel makes entrance difficult 3. Disability bathroom on ground floor very small and only a possibility if using a small wheelchair and an assistant is not necessary 4. Disability room is fine for one person, but when two persons and the bed is pushed out to allow for second person to enter bed, there is not room enough to get past the bed at into bathroom for a wheelchair (bathroom is good) 5. Difficult to access breakfast menu as wheelchair user

Flying visit; New Year day +2 : HOTEL V. Good. CITY Jumping and friendly. Underground parking quick, adjacent and reassuringly pleasant decorative quality and atmosphere. Very good value for city centre.

Comfy room. High floor overlooking Grand Place and as a bonus the Christmas light show.

The hotel location is very great. In the city center. Easy to go any where around the city.

It was a nice stay overall. Location of the hotel is unbeatable for a tourist stay. Room was clean, with great view and comfy bed. Sound isolation could be better. Breakfast was just okey. Staff was very friendly, welcoming and always ready to help. I'd consider this hotel for my next stay in Brussels.

Room was clean and perfect. Location is ideal.