the staff where helpfull...one downside is lack of amenities

I had a warm welcome at the reception. The room was clean. Plenty of sockets available.

Nice location, and good clean hotel.

Always feel like coming home :-)

Reception lady urging our arrival was very professional.

Had to wait 10 minutes at front desk for someone to change my water boiler in the room, no one was there not appeared even when I asked at the bar for help. The person in the bar was rude and told me that I needed to wait for the reception and after 10 minutes gave me hot water in a cup but the issue was not fixed.

So and so. At th Reception desk only one person often busy and not so available. The room small with the bed too close to the wall. Bathroom very small too. Breakfast was ok.

Basic but sufficient hotel in great location. Good breakfast for Ibis standards (ex.fresh orange juice), but limited gluten free options. No kettle in the room. No toiletries and no shoe cleaner.

Good location, initial check in was fine, but the lady forget to put a covid vaccine proof sticker on my room key holder, so in the morning had to go and get my certificate etc to be allowed to have breakfast.

Clean, basic but comfortable- good location

Your welcoming email promised a code for the car park by sms: none came and the receptionist bruskly told us "We have no car park and never send sms messages!" (Which was a lie as we had received on welcoming us but not mentioning a car park) In the evening it was impossible to relax in the room due to extremely loud music from the square behind the hotel. Not a good stay!

The IBIS hotel is perfectly located very close to the magnificent Grand'Place, and there is a large parking garage next to the hotel. The rooms are very comfortable, and the staff was very pleasant and helpful.

I had a perfect stay at this hotel. I stayed here before and knew it was close to the station and the Grand Place. The breakfast was great with so many nice things to choose from. The bar was closed during my stay but that has to with corona. I know from th past taht you can have a great beer there.

This hotel is situated just a short 3-5 min walk from the main train station in brussels and a minut away from the Grand Place. The staff were very helpful with excellent English , the bar is clean and tidy although not too busy. There is a continental breakfast but if you want to get breakfast outside in the plaza that the hotel is situated then there are many options (note most shops/cafes dont open until 10 so if you need an earlier breakfast the hotel is the one to go for ) I was on a street side room but the triple glazing made for a good sleep. theres AC in the rooms so heat isnt an issue. Even though Covid is still with us, rooms are serviced each day ( unlike others ive stayed in ) and hand sanitisers are at every entrance/touch point /lift entrance and exit. All in all extremely good value and i couldnt find any fault . The rooms are compact with not much storage space but all you need on a short trip. I personally like firmer pillows but others in my group didnt have that as an issue

i do not like your cashless system which was introduced during the recent months - i just hate it and sometimes it can make life very difficult. I have been using this hotel for may years and I have never complained. but this system is just pissing me off.