SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,037 reviews

SLS Dubai Hotel & Residences - Image 1
SLS Dubai Hotel & Residences - Image 2
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Marasi Drive, Business Bay, 124862, 124862 DUBAI, United Arab Emirates

Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

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Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,037 reviews

Customer review rating 5.0/5

Moath A. Business - Confirmed reviews ALL

Great

Dear Moath, Thank you for your positive feedback. We are delighted to hear that you had a great experience at SLS Dubai Hotel & Residences. Your satisfaction is our priority, and we look forward to welcoming you back soon. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 4.0/5

Umer S. F. B. Solo - Confirmed reviews ALL

First of all apologies for the delayed response. Kindly note that I had previously stayed at SLS more than 2 times and each time I had issues and was not at all satisfied. So much so the attitude of your staff, at check-in, was actually was pretty rude. In any case after staying more than once and always selecting SLS even during the down turn; I still had the terrible experience I decided not to stay again. And share my experience with al my friends & family. I then received a call from Kiara (Viorella) and she spoke to me...I was planning a visit soon but was looking elsewhere; Kiara said i should again stay at SLS..I must say the way she spoke to me it was so professional and hospitable and I decided to stay again at SLS, only & only because of Kiara. It was a very nice stay and Kiara helped with the booking and and the stay. I would like to say a big thanks to Kiara and SLS should be proud and lucky to have a team member like Kiara....it was her that has now convinced m not to book elsewhere and I hope to stay again soon at SLS. Once again THANK YOU KIARA!

Dear Umer, Thank you for taking the time to share your heartfelt feedback with us. Firstly, we sincerely regret your previous experiences and the disappointments you encountered during your earlier stays. At the same time, we are truly grateful that you gave us another opportunity. A very special thank you for recognizing Kiara. We are incredibly proud to have team members like her whose genuine care, professionalism, and dedication create meaningful experiences for our guests. Your kind words will certainly be shared with her and the team. It means a great deal to know that she helped restore your confidence in SLS Dubai, and we are truly delighted that your recent stay was a memorable one. We sincerely appreciate your continued trust and look forward to welcoming you back home again soon. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 4.0/5

Mohammed R. K. Q. Couples - Confirmed reviews ALL

The service quality is very poor

Dear Mohammed, Thank you for sharing your feedback with us. We are pleased to know that you appreciated our location. At the same time, we are truly sorry to hear that the service quality did not meet your expectations. This is certainly not the experience we aim to deliver, and your comments have been shared with the relevant teams for review, and our team shall get in touch with you to learn more about your experience. We appreciate your feedback and hope to have the opportunity to welcome you again for a better experience in the future. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 2.5/5

Danielle N. Business - Confirmed reviews ALL

Would not stay here again. Service very poor. Lacking the usual amazing Dubai service.

Dear Danielle, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations and that the service fell short of the standards you associate with Dubai hospitality. We regret that your overall impression of both the property and service did not reflect the experience we aim to deliver to our guests. Please be assured that your comments have been shared with the relevant teams for review as we continuously work to improve and enhance the guest experience. We sincerely appreciate your honest feedback and hope we may have the opportunity to restore your confidence in the future. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 1.5/5

Humaid A. Friends - Confirmed reviews ALL

My experience was unsatisfactory due to a long check-in delay of over an hour, not receiving the booked city view room, and the level of service was below expectations.

Dear Humaid, Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that your experience did not meet expectations, particularly regarding the check-in delays, room allocation, cleanliness, and overall service experience. We understand how disappointing this must have been, especially when expectations regarding the booked room and arrival experience were not met. This is certainly not the level of hospitality we strive to provide. Please be assured that your comments have been shared with the relevant teams for review and improvement, particularly regarding arrival procedures, room allocation, and service consistency. We sincerely appreciate your honest feedback and hope to have the opportunity to welcome you again and provide a much improved experience in the future. Warm regards, SLS Dubai Guest Experience Team

Other web-users rate our hotel

  • 580 reviews 8.4/10 Location
  • 1,594 reviews 7.8/10 Room
  • 2,900 reviews 8.2/10 Service
  • 9 reviews 5.6/10 WiFi
  • 762 reviews 9.3/10 Vibe
  • 484 reviews 5.3/10 Comfort
  • 471 reviews 6.8/10 Cleanliness
  • 258 reviews 8.1/10 Breakfast

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