Swissôtel Jakarta PIK Avenue 5 stars

Customer review rating (ALL Rating) 4.7/5 788 reviews

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Description

Hotel extras

  • Prime location near golf courses, supermarket, and variety of dining & outdoor recreation

  • Direct access to PIK Avenue shopping centre

  • Largest ballroom in northern Jakarta

  • 412 contemporary guest rooms and suites with views of Jakarta Bay

  • Authentic Chinese cuisine from resident master chef

Our accommodation(s)

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Hotel location

Swissôtel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.108287, 106.740398

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE CHINESE NATIONAL

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  788 reviews

Customer review rating 5.0/5

Desak P. R. A. Families - Confirmed reviews ALL

The one that makes me impressed the most is the arrival, my room was decorated amazingly with my fav Sailormoon character on my pillow case! Two thumbs up for Pak Ricky (FOM), Regina and her Guest Relations team!

Dear Desak P. R. A., Thank you very much for sharing your wonderful feedback with us. We are truly delighted to hear that you had an amazing stay and that your arrival experience left such a strong impression. It is especially heartwarming to know that the Sailor Moon decoration in your room made your stay even more memorable. Your kind appreciation for Pak Ricky, Regina, and our Guest Relations team means a lot to us. We will be sure to share your compliments with them, as it will certainly motivate the team to continue creating personalized and memorable experiences for our guests. We look forward to welcoming you back to Swissôtel Jakarta PIK Avenue for another delightful stay. Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 3.5/5

Ardi W. Couples - Confirmed reviews ALL

The location is very strategic for the PIK area, but for a 5-stars hotel, it failed to meet my expectation. The bathroom door was a nightmare to open-close and the tv was worn out - very dark and you can see is about to give out - I don’t know why they haven’t replaced it. The room was also small for the price we pay

Dear Mr. W., Thank you for sharing your feedback regarding your recent stay at Swissôtel Jakarta PIK Avenue. We are pleased to learn that you appreciated our strategic location in the PIK area. At the same time, we regret that certain aspects of your stay did not align with your expectations. Your comments regarding the bathroom door, television condition, and room size have been carefully noted and shared internally for review. Feedback such as yours is important to us as we continuously evaluate our facilities and guest experience. We appreciate you taking the time to provide your comments and hope to have the opportunity to welcome you again in the future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 4.5/5

Neil W. Families - Confirmed reviews ALL

Only stayed for one night. Staff were very attentive and we appreciated the children’s gift of chocolate and cakes sent to our room after check in.

Dear Mr. W., Thank you for taking the time to share your feedback regarding your recent stay at Swissôtel Jakarta PIK Avenue. We are delighted to hear that you found our team attentive and that the children’s gift of chocolates and cakes added a special touch to your visit. It was our pleasure to have you with us, even for a brief stay, and we hope to welcome you and your family for a longer visit in the near future. Should you plan to return, please do not hesitate to let us know so we can make your experience even more memorable. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 4.5/5

Achim V. O. Business - Confirmed reviews ALL

Every staff member was extremely attentive. Rooms are nice and service is very good!

Dear Achim V. O., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 5.0/5

Jan C. T. Solo - Confirmed reviews ALL

Very nice and well located

Dear Jan C. T., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Other web-users rate our hotel

  • 473 reviews 9.5/10 Location
  • 711 reviews 8.4/10 Room
  • 869 reviews 9.4/10 Service
  • 14 reviews 8.8/10 WiFi
  • 340 reviews 8.4/10 Cleanliness
  • 308 reviews 9.4/10 Vibe
  • 245 reviews 7.7/10 Comfort
  • 242 reviews 9.2/10 Breakfast

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