Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 455 reviews

Mercure Bedford Centre Hotel - Image 1
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Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Riverside Restaurant

Head to our Riverside Restaurant to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  455 reviews

Customer review rating 4.5/5

Carly R. Couples - Confirmed reviews ALL

Lovely room, great view, clean and comfortable

Dear Carly R., Thank you for your kind words and for staying with us. We are delighted to hear that you enjoyed your stay, appreciated the lovely room, and found it to be clean and comfortable. We look forward to welcoming you back in the future. Best Regards, Elisabet Mercure Bedford Centre Hotel

Customer review rating 4.0/5

Colin M. Business - Confirmed reviews ALL

Check in was good, but communication between departments wasn’t. A nice room. Usual breakfast items in a nice bright room, however the evening meal selection is not very good, not even haddock for,a fish it’s pollock.

Dear Colin M., Thank you for your positive feedback regarding your stay at Mercure Bedford Centre Hotel. We are pleased to hear that you enjoyed your room and the breakfast experience. Your comments about the communication between departments and the evening meal selection have been duly noted, and we will consider them for future improvements. We appreciate your insights and hope to welcome you back soon. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 3.0/5

Craig T. Business - Confirmed reviews ALL

Room was clean and tidy. Bathroom the same. Bed was comfy. Outdated double glazing which didn't really work. No gym even though on the app it was advertised. Had to wait 10 mins in the bar for someone to come and serve me, only to be told the beer I wanted wasn't available. Tried to order a bottle of wine only to be told they only had a large glass of that particular wine left! Food was well cook and fairly quick service. Hotel offered and advertised everywhere a bottle of Prosecco for £15 on a Friday night. I ordered one only to be told they didn't have any of that Prosecco......at 1900hrs. So why advertise it everywhere?

Dear Craig T., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your room clean and comfortable, and that you enjoyed the food service. However, we sincerely apologize for the inconveniences you experienced during your visit. We acknowledge that the condition of the double glazing did not meet your expectations and that the availability of certain beverages was disappointing. Your comments have been noted, and they will be reviewed as part of our ongoing efforts to enhance guest satisfaction. Thank you once again for your insights, and we hope to have the opportunity to serve you better in the future. Best regards, Elisabet Mercure Bedford Centre Hotel

Customer review rating 1.5/5

Kerri H. Business - Confirmed reviews ALL

The hotel and room itself were good but I didn’t get any sleep. I stayed in room 15 and there was some kind of generator that’s very noisy near by I’d stay again but not on the ground floor. It was awful a terrible nights sleep. You need to supply ear plugs if you expect guests to sleep near that.

Dear Mrs. H., Thank you for your feedback. We’re pleased you liked the hotel and room, but we sincerely apologise for the noise disturbance and the poor night’s sleep. There were essential works taking place during the day, and guests were informed in advance; however, we regret any inconvenience this caused. We truly hope to welcome you back for a much more comfortable stay in the future. Best regards, Elisabet Mercure Bedford Centre Hotel

Customer review rating 0.5/5

Marc M. Business - Confirmed reviews ALL

Loud generator directly outside room. Request to be moved ignored. Followed by maintenance right outside my room with banging and drilling for a whole day. No prior warning, just a note in the lift when I arrived.

Dear Mr. M., Thank you for your feedback regarding your recent stay. I regret that your experience was impacted by noise from maintenance work and that your request was not accommodated. We take guest comfort seriously and will review our communication procedures regarding such matters. Best regards, Elisabet Mercure Bedford Centre Hotel

Other web-users rate our hotel

  • 655 reviews 8.9/10 Location
  • 1,191 reviews 6.5/10 Room
  • 782 reviews 8.1/10 Service
  • 14 reviews 6.7/10 WiFi
  • 460 reviews 5.5/10 Cleanliness
  • 356 reviews 7.6/10 Breakfast
  • 283 reviews 3.9/10 Amenities

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