Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 507 reviews

Mercure Bedford Centre Hotel - Image 1
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Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

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Room 1

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Revel Kitchen & Bar

Head to our Revel Kitchen & Bar to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  507 reviews

Customer review rating 5.0/5

Abygael S. Couples - Confirmed reviews ALL

Dear Abygael S., Thank you for your kind feedback regarding your recent stay at Mercure Bedford Centre Hotel. We are delighted to hear that you enjoyed the room, air conditioning, and breakfast offerings. It is always rewarding to know that our guests find value in their experience with us. We look forward to welcoming you back in the future. Best Regards, Mercure Bedford Hotel

Customer review rating 2.0/5

Zinonos K. Business - Confirmed reviews ALL

Dear Zinonos K., Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments on our location, and we regret to hear that the cleanliness of the rooms and the breakfast did not meet your expectations. Your observations are important to us, and we will use them to improve our services moving forward. Best Regards, Mercure Bedford Hotel

Customer review rating 1.5/5

Fiona M. Couples - Confirmed reviews ALL

Dear Fiona M., Thank you for taking the time to share your feedback regarding your recent visit to Mercure Bedford Centre Hotel. I appreciate your comments concerning our location, which many of our guests find convenient for both business and leisure travel. I would like to address your concerns regarding the staffing levels and your room request. We strive to allocate accommodations in a manner that ensures the comfort of all our guests. However, I understand that this may not have met your specific expectations during your stay. Your feedback will be taken into consideration as we continuously review our operations to enhance our service delivery. Regarding the lost items, I sincerely apologize for any inconvenience you experienced. While we take every effort to respond to inquiries regarding lost property, it seems we fell short in this instance. I understand how disappointing it can be to not receive a timely response, and your comments will help us improve our communication processes. As for the condition of the furnishings in your room, I regret that they did not meet the high standards we aspire to maintain. Cleanliness and upkeep are critical to us, and I assure you that your observations will be shared with our housekeeping team to ensure that we address any issues promptly. We appreciate your feedback and hope that you may reconsider staying with us in the future, allowing us the opportunity to provide you with a better experience. Best Regards, Mercure Bedford Hotel

Customer review rating 2.0/5

Diana W. Couples - Confirmed reviews ALL

Dear Diana W., Thank you for taking the time to share your feedback following your stay. We're pleased to hear that you enjoyed our riverside location and that you found the breakfast to be an improvement, especially the well-cooked bacon. It's also great to know you chose to stay with us again. We sincerely apologise that the bathroom bin had not been emptied before your arrival. This is not the standard of cleanliness we aim to provide, and your comments have been shared with our housekeeping team to help prevent this from happening again. Regarding your dog, we appreciate that every pet is different and understand your comments. However, our £15 per night pet charge is not based on whether a dog causes any issues during the stay. The fee contributes towards the additional deep cleaning required after every pet stay to ensure the room is thoroughly prepared for future guests, including those with allergies. We're also sorry to hear about your experience with the pool table. We apologise that a missing ball resulted in you paying twice before the issue was resolved. We will ensure the table is checked and maintained to prevent this happening again. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your dog back for a much-improved stay in the future. Best Regards, Mercure Bedford Hotel

Customer review rating 0.5/5

Ignatius M. Business - Confirmed reviews ALL

Dear Mr. M., Thank you for your feedback regarding your recent stay at Mercure Bedford Centre Hotel. I sincerely apologize for the inconvenience you experienced with the air conditioning in your accessibility room. We strive to provide a comfortable environment for all our guests, and I regret that we were unable to meet your expectations during your visit. Your comments are valuable to us and will be reviewed to improve our services. Best Regards, Mercure Bedford Hotel

Other web-users rate our hotel

  • 676 reviews 8.9/10 Location
  • 1,277 reviews 6.4/10 Room
  • 819 reviews 7.4/10 Service
  • 12 reviews 7.1/10 WiFi
  • 503 reviews 5.1/10 Cleanliness
  • 384 reviews 7.5/10 Breakfast
  • 286 reviews 4/10 Amenities

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