Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 462 reviews

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Mercure Telford Centre Hotel - Image 1
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Forge Gate, Telford Centre, TF3 4NA TELFORD, United Kingdom

Description

Hotel extras

  • Town centre location with easy access to M54 motorway

  • Large and versatile meeting space for up to 400 people

  • Pet-friendly

  • Leisure facilities including swimming pool, jacuzzi and gym

  • Contemporary restaurant and bar showing live sports channels and an area with pool tables

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Telephone
Fax +44 1952 217681

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Iron Masters

Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  462 reviews

TripAdvisor Rating  4.2/5  510 reviews

Certificate of excellence 2025

Customer review rating 2.0/5

Lisa W. Business - Confirmed reviews ALL

The welcome was frosty, the room was fine, my evening meal, cod and chips, the cod was not cooked, and slimey.

Dear Lisa W., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Customer review rating 0.5/5

Soorya M. Business - Confirmed reviews ALL

Stayed for 2 days and no hot water and no heating.. reported 4 times and they informed they will get an electrician which they didn’t.. ask if there are any other rooms got a response we don’t change rooms and after insisting they said no rooms available .. I had a long journey and had to attend a conference.. so slept in the old bedroom and showered in the gym bathroom ..nice way to treat a business client ..

Dear Soorya, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the issues you experienced during your recent stay with us. The lack of heating and hot water in your room, along with the delays in resolving the matter, fall far below the standard of service we aim to provide. We are especially sorry that, despite your multiple reports, the problem was not addressed in a timely manner. It is clear that our communication and follow-up failed in this instance, and we understand the inconvenience and discomfort this caused—particularly as you were attending an important conference and had just completed a long journey. Regarding your request for a room change, we apologize for the confusion and for not being more proactive in finding an immediate solution. You should not have had to rely on the gym facilities for basic amenities, and we deeply regret that this was your experience. Please be assured that we are reviewing this situation with our maintenance and front-office teams to ensure such oversights do not happen again. Sincerely, Kyle Griffiths, General Manager

Customer review rating 1.0/5

Samantha R. H. Solo - Confirmed reviews ALL

Room was very cold and no way to adjust heating. Bathroom door locked itself and couldn't reopen it. Thankfully I was locked out rather than locked in it. No answer from reception or duty manager phone numbers. Eventually got answer from emergency phone in corridor. Lady from reception came with screwdriver and sorted it. She was great but had to leave reception unmanned. Clearly understaffed, with a busy work do going on downstairs.

Dear Samantha, Thank you for bringing these matters to our attention. Please accept our sincere apologies for the discomfort and inconvenience you experienced during your stay. We are very sorry to hear that your room was cold and that you were unable to adjust the heating. This certainly should not have been the case, and we understand how unacceptable it is to be left without adequate temperature control. We are also deeply concerned about the bathroom door incident. A door locking itself is a serious safety issue, and although we are relieved that you were locked out rather than inside, this should never have occurred. The Reception and the Duty Manager are contactable via the numbers provided on your welcome letter inside the bedrooms. While we are pleased to hear that our colleague was able to reach you via the emergency phone and resolve the problem promptly, we acknowledge the broader issue you raised: our team was understaffed during a busy event, resulting in reception being left unmanned while she assisted you. This is not the level of service or oversight we aim to provide. Please be assured that we are reviewing our staffing levels, emergency response procedures, and room maintenance checks to ensure situations like this do not happen again. Guest safety and comfort are our highest priorities, and we recognise that we fell short in both areas. Sincerely, Kyle Griffiths, General Manager

Customer review rating 5.0/5

Emma S. Business - Confirmed reviews ALL

We were checked in quickly and had all the amenities explained to us. Our room was clean and comfortable. All of the team working at Mercure Telford Centre were friendly and helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure telford centre hotel

Customer review rating 4.0/5

Richard S. Friends - Confirmed reviews ALL

We stayed here for 2 nights, conveniently located and nice to have the health club on site. Nice breakfast, although expensive, our email told us it’d be £10 per parson but it ended up being £15.95 which we thought was a bit steep for what they had on offer. Receptionist would not drop the price to £10 even after showing her the email.

Dear Richard S., Thank you for your wonderful review of our hotel! We truly appreciate your kind words. As discussed, breakfast is priced at £15.95 for our full English buffet and has been for a while. We are unable to honour informal pricing claims. There are also no promotions available for breakfast at this time. We are delighted that you enjoyed your stay with us and we hope to welcome you back again very soon. Sincerely, Mercure Telford Centre Hotel

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Other web-users rate our hotel

  • 585 reviews 8.8/10 Location
  • 1,195 reviews 5.8/10 Room
  • 1,332 reviews 8.7/10 Service
  • 12 reviews 7.7/10 WiFi
  • 565 reviews 4.9/10 Cleanliness
  • 421 reviews 7.7/10 Breakfast
  • 286 reviews 5.2/10 Value
  • 197 reviews 6.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.