Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 605 reviews

Mercure Telford Centre Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Town centre location with easy access to M54 motorway

  • Large and versatile meeting space for up to 400 people

  • Pet-friendly

  • Leisure facilities including swimming pool, jacuzzi and gym

  • Contemporary restaurant and bar showing live sports channels and an area with pool tables

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Iron Masters

Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  605 reviews

TripAdvisor Rating  4.0/5  316 reviews

Certificate of excellence 2023

Good

TripAdvisor rating 5.0/5

Ela C TripAdvisor review

Hotel was lovely! Pool and sauna were abit crowded and not the cleanest though. However staff were lovely! Helen at breakfast was so nice to me and my family she was the highlight of our stay- always smiling and happy to help! Would definitely recommend overall.

Dear 748elac, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Helen. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths, General Manager

All staff friendly and welcoming, spa facilities great and rooms all clean and great nights sleep on the comfy beds.

TripAdvisor rating 5.0/5

Zara k TripAdvisor review

If you need to stay within Telford area book Mercure hotel has everything you need. All staff so welcoming, Spa facilities are relaxing and breakfast staff so friendly Helen and Lousiza both so welcoming and hospitable and breakfast menu covers all you need and actually the best breakfast serving including the drinks are the best. Pls don’t change anything. Great service great hotel

Dear 666zarak, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Helen and Louisa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths, General Manager

A great stay

Customer review rating 4.5/5

I P. Couples - Confirmed reviews ALL

Friendly and welcoming staff especially Shan and Amy in the restaurant on the first night. A clean room with everthing you could need - but a little on the small size. Lovely reception area but very cold - this impacting on bar area and restaurant.

Dear IWAN P., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

THE WORST HOTEL EMPLOYEE BEHAVIOUR I HAVE EXPERIENCED IN 71 YEARS

Customer review rating 0.5/5

Ian S. Solo - Confirmed reviews ALL

On 10/11 February I attended the 4NCL chess at the Mercure Telford. As it is a long drive from South London, I decided to go up early. Hence, I booked Friday night (9 February) directly on the Accor website, under reference no: NCGLCQRS, and Saturday night (10 February) with Guaranteed Events (the 4NCL agents). I arrived at the hotel around 6pm on 9 February and there was one woman on reception. She initially thought I was booked in for one night but I explained the situation and joked I wouldn’t want to be changing rooms. She assured me I wouldn’t. At around 12.40pm on 10 February, a man in a light blue suit (“LBS”) came and told me I had to change rooms. I explained that I had been told this wouldn’t happen and I had no desire to do so – I had unpacked and was trying to prepare for my opponent in the 2pm game who had just been named. At around 12.50pm LBS returned with two of the 4NCL arbiters – Matthew Carr and Jo Wildman. He said if I didn’t change rooms he would call the police. Further that the entire corridor had been booked by a group. Whilst LBS clearly had an issue to deal with, I would have expected the following approach: (a) Apologise that an error had been made. (b) Suggest I wouldn’t want to be in a corridor where everyone else was part of group. Noise issues would be a risk. (c) Make a gesture in apology such as a free drink. Instead, at no time did LBS apologise. He just bullied and threatened. It was the most disgraceful behaviour I have ever seen from a hotel employee. I moved with the help of the two arbiters.

Dear IAN S., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. Sincerely, Mercure Telford Centre Hotel

Noisiest hotel ever

TripAdvisor rating 1.0/5

Julia R TripAdvisor review

The noisiest hotel I've ever stayed in, noise outside from some sort of very loud air conditioning fan all night, crane running since early hours and pressure washing very early morning. No brunch room service available at 9am, only booked this hotel as had breakfast room service due to disabled child. Absolute terrible will never come back. Couldn't walk to disabled parking space due to crane.

Dear JuliarB304UI, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, we did have scheduled maintenance as per your attached photo to which there was an accessible entrance from the car park. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths, General Manager

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Other web-users rate our hotel

  • 633 reviews 9.1/10 Location
  • 1,377 reviews 6.3/10 Room
  • 1,198 reviews 8.6/10 Service
  • 30 reviews 5.3/10 WiFi
  • 632 reviews 5.8/10 Cleanliness
  • 499 reviews 7.1/10 Breakfast
  • 287 reviews 6.3/10 Value
  • 198 reviews 6.4/10 Wellness Area

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