Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 560 reviews

Mercure Telford Centre Hotel - Image 1
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Description

Hotel extras

  • Town centre location with easy access to M54 motorway

  • Large and versatile meeting space for up to 400 people

  • Pet-friendly

  • Leisure Club includes Pool, Jacuzzi, Sauna, Steam Room, Weight and Cardio Room [Charges Apply]

  • Contemporary restaurant and bar showing live sports channels and an area with pool tables

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IRON MASTERS

Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  560 reviews

Customer review rating 5.0/5

Kostyantyn K. Couples - Confirmed reviews ALL

Location , hospitality, nice restaurant

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Telford Centre Hotel

Customer review rating 5.0/5

Zoe S. Business - Confirmed reviews ALL

Customer service amazing, location to train station and arena good not to far away. Hotel staff friendly and informative. Clean and spacious.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Telford Centre Hotel

Customer review rating 3.5/5

Nicole S. Couples - Confirmed reviews ALL

I found the breakfast rather nicely done and presented. Staff friendly & helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Telford Centre Hotel

Customer review rating 3.0/5

Helen B. Couples - Confirmed reviews ALL

Upon arrival I paid for parking using the ringo app, receptionist then informed me that was a mistake and then waived the £10 hotel parking fee. Not ideal, but good outcome. Luckily I didn’t pay for the full 12 hours on the app or I’d be out of pocket. Annoying as signage could be made clear. Booked this hotel due to the leisure facilities and then discovered they’re payable. This is quite disappointing as usually hotels include them for free. The gym and pool are by no means exceptional. The food was pretty good, however many tables remained dirty or uncleared for many hours. The room was fine, would I stay again? Probably not.

Dear Helen B., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Customer review rating 2.0/5

Sharon C. Families - Confirmed reviews ALL

No air con in one of the 2 rooms I booked and only half a toilet roll was provided for our stay

Dear Sharon C., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Other web-users rate our hotel

  • 595 reviews 8.9/10 Location
  • 1,259 reviews 5.6/10 Room
  • 1,382 reviews 8.8/10 Service
  • 16 reviews 7.9/10 WiFi
  • 581 reviews 5/10 Cleanliness
  • 440 reviews 7.5/10 Breakfast
  • 338 reviews 4.5/10 Value
  • 182 reviews 4.3/10 Pool

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