Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 718 reviews

Mercure Telford Centre Hotel - Image 1
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Description

Hotel extras

  • Town centre location with easy access to M54 motorway

  • Large and versatile meeting space for up to 400 people

  • Pet-friendly

  • Leisure Club includes Pool, Jacuzzi, Sauna, Steam Room, Weight and Cardio Room [Charges Apply]

  • Contemporary restaurant and bar showing live sports channels and an area with pool tables

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IRON MASTERS

Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  718 reviews

Customer review rating 1.5/5

Steven F. Couples - Confirmed reviews ALL

Disappointing! The hotel is clearly past its best. The common areas were grubby and gave an air of being poorly maintained. The breakfast room is clearly understaffed. There were so many problems with our room that they can't possibly be checked before guests arrive - either that, or the hotel simply isn't bothered.

Dear Steven F., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Customer review rating 5.0/5

Philip B. Families - Confirmed reviews ALL

Steph on reception was outstanding.she was brilliant. Helpful, knowledgable and very professional.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Telford Centre Hotel

Customer review rating 4.0/5

Peter S. Friends - Confirmed reviews ALL

Only complaint the breakfast was to cold

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Telford Centre Hotel

Customer review rating 3.5/5

Kenneth W. Families - Confirmed reviews ALL

Nice hotel but found our room from reception ground floor last room was bit cold and unwelcoming

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Telford Centre Hotel

Customer review rating 0.5/5

Vici L. Families - Confirmed reviews ALL

Both lifts were broken there was used cotton buds and bottle tops under the bed. The bathroom sink was filthy.

Dear Vici L., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Other web-users rate our hotel

  • 597 reviews 8.9/10 Location
  • 1,247 reviews 5.9/10 Room
  • 1,336 reviews 8.7/10 Service
  • 18 reviews 6.5/10 WiFi
  • 542 reviews 5.4/10 Cleanliness
  • 461 reviews 7.6/10 Breakfast
  • 360 reviews 4.5/10 Value

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