Hello Robyn Thank you for taking the time to share your experience regarding your recent stay with us from September 4th to 6th. We sincerely apologize for the inconveniences you encountered during your visit, particularly concerning the pool facilities and the service you received at check-in. We understand how disappointing it must have been to arrive excited about our leisure amenities only to find them unavailable due to maintenance, especially after a long journey. It is our responsibility to communicate such changes in advance, and we regret that this was not done in your case. Furthermore, we are sorry to hear about the manner in which our staff handled your concerns. Please know that this does not reflect our commitment to guest satisfaction. We strive for excellence in both service and hospitality, and it is clear we fell short during your stay. Your feedback regarding our team’s response has been noted and will be addressed with management as part of our ongoing training efforts. We appreciate you bringing these matters to our attention as they provide us with valuable insights into areas where we can improve Thank you once again for sharing your thoughts with us. Should you wish to discuss this matter further or if there is anything else we can do for you, please do not hesitate to reach out directly. Daniel Stewart General Manager

Hello Hazel Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our accommodations, breakfast offerings, and the service provided by our staff. Your positive comments motivate us to continue delivering exceptional experiences for our guests. We appreciate your rating of 9 out of 10 and look forward to welcoming you back in the future. If there is anything specific we can do to enhance your next visit, please do not hesitate to let us know. Daniel Stewart General Manager

Hello Katie Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our great location and found our hotel beautiful. It is particularly gratifying to know that your room was clean and comfortable, and that our staff provided helpful service during your visit. We also appreciate your kind words about our breakfast offerings. Your satisfaction is our top priority, and we are thrilled to receive a perfect rating of 10 out of 10 from you. We look forward to welcoming you back in the future. Daniel Stewart General Manager

Hello Alex Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your room to be spacious, clean, and comfortable. However, we sincerely apologize for the disappointment you experienced with our breakfast offerings. Your comments regarding the selection and quality of breakfast items have been noted, and we will certainly take them into consideration as we strive to improve our services. It is our goal to provide a satisfying experience for all our guests, and we regret that we fell short in this instance. We appreciate your insights about the value of your stay and will use this information to enhance our overall guest experience. Should you choose to stay with us again in the future, we hope to exceed your expectations. Thank you once again for your valuable feedback. Daniel Stewart General Manager

Hello Simon Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments about our location, and we are sorry to hear that the room did not meet your expectations in terms of pricing and condition. We strive to provide a comfortable and enjoyable experience for all our guests, and it is disappointing to learn that we fell short during your visit. Your insights regarding the room’s decor and scent will be taken into consideration as we continually work towards enhancing our accommodations. We value your feedback as it helps us improve our services. If you have any further concerns or suggestions, please do not hesitate to reach out directly. We hope to have the opportunity to welcome you back in the future under better circumstances. Daniel Stewart General Manager

Hello Paul Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the discomfort you experienced due to the accessibility features in your assigned room. It is our goal to provide a comfortable and accommodating environment for all guests, and we regret that the height of the sink did not meet your needs. Your comments are invaluable as they help us identify areas where we can improve our facilities. We appreciate your input and will take it into consideration as we continue to enhance our services. Should you choose to stay with us again, please do not hesitate to reach out directly so we can ensure a more suitable accommodation. Thank you once again for bringing this matter to our attention Daniel Stewart General Manager

Hello Patrick Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the unavailability of the pool and sauna during your visit. We understand how important these amenities are to our guests, and we regret that we did not provide prior notification about their status. We appreciate your kind words about our staff and rooms, as we strive to deliver a high standard of service and comfort. Your feedback is invaluable in helping us improve our communication and overall guest experience. Please rest assured that we are actively working to resolve the issues with our facilities, and we hope to welcome you back in the future when all amenities are fully operational. Thank you once again for your understanding. If there is anything further we can assist you with, please do not hesitate to reach out. Daniel Stewart General Manager

Hello Michaela Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found your room clean and comfortable, and that the bed provided you with an extremely restful experience. We are also pleased that you appreciated the amenities in your room, including the fridge and tea and coffee station. Our staff takes great pride in providing helpful and friendly service, so it is gratifying to know that their efforts contributed positively to your stay. Your perfect rating of 10 out of 10 is greatly appreciated, and we look forward to welcoming you back in the future. Daniel Sytewart General Manager

Hello Paul Thank you for taking the time to share your feedback regarding your recent stay at Mercure, St Helens. We sincerely apologize for the inconveniences you experienced during your visit, particularly concerning the leisure facilities and the condition of your room. We understand how important it is for our guests to have access to all advertised amenities, especially when celebrating a special occasion. It is regrettable that you were not informed about the unavailability of these facilities prior to check-in. We appreciate your feedback as it helps us improve our communication with guests. Furthermore, we are sorry to hear about the issues with the stained carpets and the television in your room. Please be assured that we take such matters seriously and will address them promptly with our housekeeping and maintenance teams. Regarding your concerns about value for money, we would like to discuss this further with you. Please provide us with your contact information or reach out directly at [contact information], so we can assist you appropriately. We are glad to hear that you enjoyed breakfast during your stay and appreciate your understanding in this matter. Thank you once again for bringing these issues to our attention; we hope to have an opportunity to restore your faith in our services in the future Daniel Stewart General Manager

Hello Kerry Thank you for taking the time to share your experience with us. We are delighted to hear that you had a lovely stay and found your room comfortable and clean, as well as appreciating the friendliness and helpfulness of our staff. We sincerely apologize for the inconvenience you encountered regarding early check-in during your visit. We understand how important it is to have flexibility, especially when attending events such as weddings. Your feedback regarding this matter is invaluable, and we will certainly look into enhancing our booking options to better accommodate our guests in the future. We appreciate your rating of 8 out of 10 and hope that we can provide an even better experience on your next visit. Should you choose to stay with us again, please do not hesitate to reach out directly so we can assist with any special requests. Thank you once again for your feedback, and we look forward to welcoming you back soon. Daniel Stewart General Manager

Hello Kevin Thank you for taking the time to share your experience with us. We are delighted to hear that you had a comfortable stay and that our check-in process met your expectations. It is wonderful to know that our staff provided you with excellent service, as we strive to ensure every guest feels welcomed and valued. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Should you have any further comments or suggestions, please do not hesitate to reach out Daniel Stewart General Manager

Hello Karen Thank you for taking the time to share your wonderful feedback regarding your recent stay at Mercure St Helens. We are delighted to hear that your experience met all of your needs and that our team, particularly Amy, was able to assist you with your lost property. It is gratifying to know that you enjoyed our breakfast offerings and found them among the best you've had in a long time. Your kind words serve as a great motivation for our staff to continue providing exceptional service. We appreciate your rating of 10 out of 10 and look forward to welcoming you back for another memorable stay in the future. Daniel Stewart General Manager

Hello John Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient for exploring St Helens and nearby attractions, including Liverpool and Manchester. We are also pleased that you enjoyed the spacious bedroom and found the double bed comfortable. However, we sincerely apologize for any disappointment caused by the swimming pool being closed during your visit. This was due to Mains pipe burst and urgent repairs in the pool area which was out of out control. We understand how important such amenities can be to our guests’ experience. Your feedback is invaluable as it helps us improve our services. We hope to have the opportunity to welcome you back in the future, where we will strive to provide an even better experience. Thank you once again for your review. Daniel Stewart General Manager

Hello Kathryn Thank you for taking the time to provide us with your detailed feedback regarding your recent stay in Room 230. We sincerely appreciate your insights, as they are invaluable in helping us improve our services and facilities. We regret to hear about the maintenance issues you encountered, particularly with the shower hose and lighting in the bedroom. Please be assured that we take such matters seriously, and we will address these concerns with our maintenance team promptly to ensure a more comfortable experience for future guests. We are pleased to know that you enjoyed the quality of our evening meals and appreciated the flexibility offered regarding dietary preferences. Your suggestions for breakfast improvements have been noted, particularly concerning yogurt choices and fruit presentation. We will certainly work on enhancing this aspect of our service. It is heartening to hear your positive remarks about our restaurant staff and Sam at the bar. We strive to maintain a friendly yet professional atmosphere, and it is gratifying to know that this was reflected during your interactions. Regarding your experience at reception, we apologize for any confusion caused by one of our staff members. We will review this incident internally to ensure clarity in communication moving forward. Your suggestion about providing shower caps is also appreciated; we will consider adding this amenity for guests who may require it. Lastly, we are glad that you found our parking facilities secure and enjoyed our location. Your overall rating of 6 out of 10 provides us with clear areas for improvement, which we take very seriously as part of our commitment to guest satisfaction. Thank you once again for sharing your thoughts with us. We hope you might consider staying with us again in the future so that we can provide you with an improved experience. Daniel Stewart General Manager

Hello David Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that everything went well, from the car registration process to the comfort of your room and the quality of our breakfast offerings. It is particularly gratifying to know that you enjoyed a peaceful night's sleep despite the wedding event occurring during your stay. Your positive comments about our facilities, including the clean room and good water pressure in the shower, are greatly appreciated. We value your rating of 9 out of 10 and will strive to enhance our services further based on your insights. If there is anything specific that could have made your experience a perfect 10, please do not hesitate to let us know. Thank you once again for choosing us. We look forward to welcoming you back in the future. Daniel Stewart General Managetr

Hello Ian Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room, as well as the quality of food served in our restaurant. We sincerely appreciate your comments about the toilet paper in the bathroom. Your observations are invaluable to us, and we will certainly take them into consideration as we strive to enhance our guest experience. It is important to us that every aspect of your stay meets high standards, and we regret that this particular detail fell short. We hope to have the pleasure of welcoming you and your wife back in the future, where we aim to provide an even more satisfying experience. Daniel Stewart General Manager

Hello Brian Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you found our location excellent and enjoyed a comfortable stay. Your kind words about our friendly and helpful staff are greatly appreciated, as we strive to provide exceptional service to all our guests. We value your input and are pleased to note your rating of 9 out of 10. Should you have any further suggestions or comments, please do not hesitate to reach out. Thank you once again for choosing us, and we look forward to welcoming you back in the future. Daniel Stewart General Manager

Hello Pamela Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found your interactions with our staff to be helpful, efficient, and professional. Your kind words serve as a great motivation for our team. We strive to provide exceptional service, and it is gratifying to know that we met your expectations. A rating of 10 out of 10 is truly appreciated, and we will continue to work hard to maintain this standard. Should you have any further feedback or require assistance in the future, please do not hesitate to reach out. Daniel Stewart General Manager

Hello Michelle Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay, particularly concerning the early check-in process and the associated charges. We strive to provide clear communication about our policies, including any fees related to early check-in and our cashless payment system. It is disheartening to learn that this information was not adequately conveyed at the time of booking, and we will address this matter with our team to ensure improvements are made moving forward. Your feedback is invaluable as it helps us enhance our services and guest experience. We regret that your overall impression did not meet your expectations, and we hope you might consider giving us another opportunity in the future. Thank you once again for your comments. Should you have any further concerns or require assistance, please do not hesitate to reach out. Daniel Stewart General Manager