Hello Kim Thank you very much for taking the time to share your review. We are delighted to hear that you enjoyed a clean and comfortable stay, and that our team members were able to provide you with such friendly service. Receiving a 10 out of 10 rating is truly rewarding for all of us. We greatly appreciate your support and look forward to the pleasure of welcoming you back in the future. Daniel Stewart General Manager

Hello Elizabeth Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a wonderful and relaxing experience while attending your family wedding. It is also pleasing to know that you appreciated our convenient location, ample parking, friendly staff, and the wellness centre facilities. Your generous 9 out of 10 rating is greatly appreciated by our entire team. We look forward to the pleasure of welcoming you back for another exceptional stay in the near future. Daniel Stewart General Manager

Hello Colette Thank you for taking the time to share your feedback regarding your recent two-night stay with us. We appreciate your honest review, as it allows us to identify areas where we must improve. Please accept our sincere apologies that your experience fell short of expectations. We take your comments regarding the restaurant service very seriously; they have been shared with our Food and Beverage management team to address staff training and ensure our dinner service meets our standard of excellence. Furthermore, we deeply regret the unacceptable condition of your room. The presence of smoke odor and the damage to the bathroom door are contrary to our maintenance and cleanliness protocols. Both our housekeeping and maintenance teams have been directed to inspect the room immediately to perform repairs and ensure thorough remediation of any lingering odors. We value your patronage and hope to have the opportunity to welcome you back in the future for a stay that truly reflects our commitment to quality service and guest comfort. Daniel Stewart General Manager

Hello Garry Thank you for taking the time to share your detailed feedback regarding your recent stay with us, and for awarding us an 8 out of 10 rating. We truly value your balanced and constructive review. Please accept our sincere apologies for the initial distress and frustration caused by the duplicate booking issue. We regret that your experience began under those circumstances; however, we are delighted to hear that Amy stepped in promptly, understood the situation, and provided a suitable resolution. Your kind words will certainly be shared with her, as she exemplifies our commitment to high standards of guest care. At the same time, we deeply regret the unpleasant odor and damp carpet you encountered upon entering your room. This does not reflect the standard of cleanliness and attention to detail we strive to maintain. We have forwarded your comments directly to our Housekeeping Management team to ensure that our room preparation and inspection procedures are strictly upheld. We are very pleased that, despite these setbacks, you enjoyed the chic aesthetic of our property, along with the spaciousness and comfort of your room and amenities. Thank you once again for your valuable patronage and insights. We hope to have the honor of welcoming you back in the near future, ensuring a seamless and flawless experience from start to finish. Daniel Stewart General Manager

Hello Jennifer Thank you very much for taking the time to share such generous feedback regarding your recent stay with us. We are truly delighted to learn that you had a comfortable and fabulous experience while celebrating the wedding over the weekend. Your kind commendation of our staff is particularly appreciated; our team takes great pride in providing attentive and dedicated service, and your compliments will certainly be shared with them. Receiving a 10 out of 10 rating is the highest compliment we could hope for. We sincerely appreciate your patronage and look forward to the pleasure of welcoming you back for another exceptional stay in the near future Daniel Stewart General Manager

Hello Rachael Thank you for taking the time to share your experience with us. We appreciate your candid feedback regarding your recent stay at our hotel. We understand that traveling solo can present certain challenges, and we are pleased to hear that you found our location convenient and safe, particularly in relation to your course venue. It is gratifying to know that our signage and parking facilities met your expectations. We are also delighted that you enjoyed the comfort of your room and the amenities provided, including the hairdryer, iron, and fridge. Your positive remarks about our buffet breakfast and the availability of healthy options are greatly appreciated as we strive to cater to diverse dietary preferences. We apologize for any inconvenience caused by the pool and gym not being available on Sunday evening. We value your input as it helps us improve our services, and we will certainly take this into consideration moving forward. Thank you once again for your valuable feedback. We hope to welcome you back in the future for an even more enjoyable stay. Daniel Stewart General Manager

Hello Bethany Thank you for taking the time to share your experience with us. We are pleased to hear that you found the location of our property satisfactory and that your room was clean. However, we sincerely apologize for the inconvenience caused by the housekeepers entering your room while you were exercising. This is not in line with our standards of privacy and respect for our guests' comfort. We will address this matter with our housekeeping team to ensure it does not happen again in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience. Should you have any further concerns or suggestions, please do not hesitate to reach out. Daniel Stewart General Manager

Hello Sarah Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our bedrooms comfortable and well-presented, and that our staff provided you with efficient, professional, and friendly service. It is gratifying to know that the warm welcome at our reception desk and the cleanliness of your room contributed positively to your experience. We strive to create a welcoming environment for all our guests, especially those traveling for work. Your kind words about the value and quality of our food are greatly appreciated as well. We aim to ensure that every aspect of your stay meets or exceeds expectations. We are thrilled to receive a perfect score of 10 out of 10 from you! Thank you once again for your feedback; it serves as motivation for our team to continue delivering exceptional service. We look forward to welcoming you back in the future. Daniel Stewart General Manager

Hello Amanda Thank you for taking the time to share your positive feedback regarding your recent stay at Mercure St Helens. We are delighted to hear that you found our location convenient and appreciated the availability of parking. Your satisfaction is our top priority, and it is rewarding to know that we met your expectations during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and your kind words serve as a great motivation for our team. We look forward to welcoming you back in the future. Should you have any further comments or suggestions, please do not hesitate to reach out. Daniel Stewart General Manager

Hello Perozshah Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable and enjoyed the friendly service provided by our front-of-house staff. It is also gratifying to know that you appreciated the extensive breakfast options we offer, as well as the overall value for money during your visit. Your satisfaction is our top priority, and we strive to create a welcoming atmosphere for all our guests. We truly appreciate your kind words and are thrilled to receive a perfect rating of 10 out of 10. We look forward to welcoming you back in the future Daniel Stewart General Manager

Hello Sheila Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit. We understand that the inclusion of breakfast was an important factor in your booking decision, and we regret any confusion caused by our website. Your comments regarding the lack of information about the security deposit are also noted, and we will ensure that this information is clearly communicated to our guests in the future. Additionally, we are sorry to hear that your room did not meet your expectations and that noise from a wedding reception affected your comfort. We strive to provide a pleasant experience for all our guests, and it is disheartening to learn that we fell short during your stay. Your feedback is invaluable as it helps us identify areas for improvement. We hope you might consider giving us another opportunity in the future, as we would love to provide you with a more enjoyable experience. Thank you once again for sharing your thoughts. Should you have any further concerns or require assistance, please do not hesitate to reach out. Daniel Stewart General Manager

Hello Spencer Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our location convenient and enjoyed the comfort of your room, as well as the amenities we provide, such as free parking and WiFi. We sincerely apologize for any discomfort caused by the requirement of a security deposit during check-in. Please be assured that this policy is applied uniformly to all guests, regardless of their background or travel circumstances. It is intended solely as a precautionary measure to ensure the safety and security of both our guests and our property. Your comments are invaluable to us, and we will certainly take them into consideration as we continually strive to improve our services. We appreciate your rating of 7 out of 10 and hope that you will consider staying with us again in the future. Thank you once again for your feedback. Daniel Stewart General Manager

Hello Helen Thank you for reaching out and expressing your concerns. I sincerely apologize for any disappointment you may have experienced regarding the lack of response to your previous email. Please be assured that I will prioritize reviewing your message and provide a comprehensive reply as soon as possible. Your feedback is important to us, and we appreciate your patience in this matter. If there is anything specific you would like to discuss further, please do not hesitate to let me know. Daniel Stewart General Manager

Hello Mirmo Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our location well-suited to your needs and that you enjoyed your experience overall. Your rating of 9 out of 10 is greatly appreciated, and we are committed to continually improving our services to achieve a perfect score in the future. Should you have any specific suggestions or areas where we could enhance your experience, please do not hesitate to let us know. We look forward to welcoming you back soon! Daniel Stewart General Manager

Hello David Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment caused by the billing issue regarding your breakfasts. It is certainly not our standard practice to leave such matters unresolved, and we regret that the receptionist’s assurance was not followed through as promised. Please be assured that we take your concerns seriously and will investigate this matter promptly to ensure it is rectified. We value your patronage and hope to restore your confidence in our service. If you could kindly provide us with your booking details or contact information, we will make sure to address this issue directly and update you accordingly. Thank you for bringing this to our attention. Daniel Stewart General Manager

Hello Andrew Thank you for taking the time to share your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you experienced first-class service from our team, and that both the reception and restaurant met your expectations. It is particularly gratifying to know that you found our food and drink offerings to be of high quality. We strive to provide an exceptional experience for all our guests, and we are thrilled that you have chosen Mercure as your preferred hotel for your future business travels in the region. Your perfect rating of 10 out of 10 is greatly appreciated, and it motivates us to continue delivering outstanding service. Should you have any further comments or suggestions, please do not hesitate to reach out. Daniel Stewart General Manager We look forward to welcoming you back soon!

Hello Teresa Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your experience, particularly appreciating our friendly and helpful staff, clean rooms, and lovely food. It is also wonderful to know that you made good use of our pool and sauna facilities. We sincerely apologize for the inconvenience you encountered while walking to and from the train station. Your comments regarding the lack of a proper path from Range to the Mercure entrance have been duly noted, and we will be addressing this matter with our management team to explore potential improvements. Your satisfaction is important to us, and we strive to provide an exceptional experience for all our guests. We appreciate your valuable feedback and hope to welcome you back in the future for an even better stay. Daniel Stewart General Manager

Hello Rebecca Thank you for taking the time to share your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you had an amazing experience and found our accommodations to be lovely and clean. It is especially gratifying to know that our staff made a positive impression on you with their welcoming and helpful demeanor. We strive to provide exceptional service, and your kind words serve as a great motivation for our team. We look forward to welcoming you back in the future. Please do not hesitate to reach out if there is anything we can assist you with during your next visit. Daniel Stewart General Manager

Hello Sarah Thank you for taking the time to share your experience with us. We are delighted to hear that you found your stay comfortable and that our staff provided friendly and helpful service during your visit. Your positive feedback is greatly appreciated, and we are thrilled to know that we met your expectations. We strive to create a welcoming environment for all our guests, and it is rewarding to learn that you enjoyed your time with us. We look forward to welcoming you back in the future. Should you have any further comments or suggestions, please do not hesitate to reach out. Daniel Stewart General Manager