Mercure St Helens 4 stars

Customer review rating (ALL Rating) 4.4/5 493 reviews

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Description

Hotel extras

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

  • Free Carpark for hotel guest (Register your car reg)

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  493 reviews

Customer review rating 2.5/5

Mark F. Couples - Confirmed reviews ALL

Arrival good check in good. However upon going to our room there was someone already in the room. Went back down to reception and given a different room thd staff ohh there shouldn’t be anyone in there. We were running a little late for a show we were attending this set us back even further. Breakfast good selection but no buffet due to not enough people for breakfast do chef was cooking them individually fried egg not cooked still raw in centre and sausages not cooked all the way through. Hotel was clean and tidy and staff were polite.

Hello Mark Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, and we appreciate your candid comments. We are pleased to hear that your arrival and check-in process were satisfactory, as well as your observations about our hotel’s cleanliness and staff politeness. However, it is concerning to learn about the issue with your initial room assignment. Please rest assured that we take such matters seriously, and we will investigate this incident further to ensure it does not happen again in the future. We also regret that our breakfast service did not meet your expectations. Our goal is always to provide a delightful dining experience, and we understand how disappointing it can be when food is not prepared properly. Your feedback regarding the cooking of the eggs and sausages has been noted, and we will address this with our culinary team immediately. Once again, I apologize for any disruption caused during your stay, particularly as you were preparing for an event. We value your input as it helps us improve our services for all guests. Thank you for choosing to stay with us. We hope you will consider giving us another opportunity in the future so that we may provide you with a more enjoyable experience Daniel Stewart General Manager

Customer review rating 4.5/5

Karen P. Couples - Confirmed reviews ALL

Weekend trip whilst visiting family. Check in/out was very easy, breakfast was very filling and set us up for a day of running around with small children. Shower was well utilised as it was such warm weather and the air con was most welcome

Hello Karen Thank you for taking the time to share your experience regarding your recent weekend trip with us. We are delighted to hear that you found the check-in and check-out process to be seamless, and that our breakfast provided a satisfying start to your busy day with family. We appreciate your kind words about the shower facilities and air conditioning, especially given the warm weather during your stay. It is always our goal to ensure our guests have a comfortable and enjoyable experience. Your feedback is invaluable, and we are grateful for your rating of 9 out of 10. We look forward to welcoming you back in the future for another memorable visit. Daniel Stewart General Manager

Customer review rating 5.0/5

Stephen B. Couples - Confirmed reviews ALL

An oasis of calm

Hello Stephen Thank you for taking the time to share your thoughts regarding your recent stay with us. We are delighted to hear that you found our establishment to be a friendly and comfortable oasis of calm. Your perfect rating of 10 out of 10 is greatly appreciated, and it serves as a wonderful motivation for our team to continue providing exceptional service and experiences for all our guests. We look forward to welcoming you back in the future. Daniel Stewart General Manager

Customer review rating 4.5/5

Andrew S. Couples - Confirmed reviews ALL

An older hotel but well maintained

Hello Andrew Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our property well maintained and that it met your expectations. Your rating of 9 out of 10 is greatly appreciated, and we strive to continually enhance our services and facilities to ensure a comfortable experience for all our guests. Should you have any further suggestions or comments, please do not hesitate to reach out. We look forward to welcoming you back in the future. Daniel Stewart General Manager

Customer review rating 5.0/5

Philippa H. Families - Confirmed reviews ALL

The room was lovely. The hotel felt luxurious. Staff were lovely. Food was lovely. Facilities were great.

Hello Philippa Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our accommodations lovely and that you enjoyed the luxurious atmosphere of our hotel. It is particularly gratifying to know that our staff made a positive impression on you, as we strive to provide exceptional service. We are also pleased that you appreciated the quality of our food and facilities. Your perfect rating of 10 out of 10 is truly appreciated, and it motivates us to continue delivering outstanding experiences for all our guests. We look forward to welcoming you back in the future. Warm regards, Daniel Stewart General Manager

Other web-users rate our hotel

  • 275 reviews 9.4/10 Location
  • 624 reviews 7.1/10 Room
  • 575 reviews 8.3/10 Service
  • 5 reviews 6.7/10 WiFi
  • 278 reviews 8.2/10 Cleanliness
  • 222 reviews 8.1/10 Breakfast
  • 186 reviews 6.3/10 Food
  • 55 reviews 8.5/10 Wellness Area

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