Mövenpick BDMS Wellness Resort Bangkok 5 stars

Dear Leana, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued Accor ALL member, your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Pholvee, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I sincerely appreciate your feedback as this helps me to reflect on our current service offerings and look at ways to further improve our guest's experience in the future. While I understand that your recent stay experience was overall up to your expectation and you have appreciated the breakfast offering along with the friendly service from our team, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 80 out of 100. I acknowledge that 80 is an acceptable score, yet I genuinely believe that there is always room for improvement. I noticed from your comment about your expectation to have access to the elevator from the parking level. I fully empathize with your feeling and apologize this is not the case today. Nevertheless, I sincerely hope this will not prevent you from choosing to stay with us again on your next travel to the city. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and blissful stay. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Srinath V., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for staying at Movenpick BDMS Bangkok Hotel on your recent travel to Thailand and for taking the time to share your experience. As a valued Accor ALL Gold Elite member, I sincerely appreciate your feedback as this helps me to constantly reflect on our service standard and look at ways to further enhance our guest's experience in the future. However, I understand that your recent stay was not up to your expectation and noticed from your comment that you were unhappy the points not being credited to your account for both of your rooms. I sincerely empathize with your feelings and humbly apologize for any disappointment caused. Naturally, I have called for an investigation, speaking with our Guest Relations Manager as well as our Duty Manager and understood that, while you have booked for 2 rooms, only your rooms stay has been credited to your account. I am terribly sorry for this issue. Please be informed that the points are usually automatically rewarded to the guests by the global loyalty program and there is no manual process to avoid any errors. However, it appears that there was a system glitch, for which we have raised to our global support team to identify the root cause and ensure your points are credited promptly. May I thank you for your kind understanding and patience as we work diligently with our global support team to have the matter resolved swiftly. Meanwhile, I also noticed from the survey that you were unhappy with the booking experience, the check-in, the room upgrade, the breakfast offering, the cleanliness, the departure experience along with the service from our team. Pertaining to the room upgrade, allow me to transparently share that, on the day of your arrival (Thursday, September 14th), the hotel was running close to full and we had 80 rooms arriving on that day, with a large number being Accor ALL Platinum Elite members, Accor ALL Diamond Elite members, Accor Plus Platinum Elite members as well as number of family travelers booking the family rooms and suites. As you may understand, we prioritize the suites for suite paying guests, then Diamond and Platinum guests, and if we still have suites available, then arrange it for our Gold Elite members. Unfortunately, on that day, all our Suites were fully arranged for paying guests and Platinum and Diamond members. Nevertheless, our team has arranged an enhanced room with the garden view for you on this occasion. May I humbly thank you for your kind understanding and should we have the opportunity to welcome you again, I will personally ensure a nice room upgrade on your next visit as a courtesy. I trust this will be acceptable. Finally, with regards to the other areas with a low 6 out of 10, as there was no comment, and in order for me and my team to take the appropriate corrective action, I will highly appreciate any additional feedback you may wish to share and that will help us to enhance your future stays with us. Despite your disappointment, I sincerely hope to welcome you again at Movenpick BDMS Wellness Resort Bangkok and have the opportunity to ensure a more seamless, rewarding and pleasant moment with us on your future travels. With kind regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Adventure51937580516, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve the guest's experience in the future. I am pleased to read that you have thoroughly enjoyed your time with us and appreciated the environment of the hotel, the bountiful breakfast offering and above all the friendly and welcoming service spirit from our team. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok